E2 – ePASS and Expedites

An overview of how counties have established a functional process for managing ePASS queues and applications.

NC Work Support Strategies Leadership SummitMarch 25, 2014

Agenda

Goal of Session Introduction of Presenters Panel Presentations

Specific county Q&A following each presenter

Q&A and Group Discussion Wrap-up and Adjourn

Goal

Provide program managers and supervisors information about functional workflow structures and processes for managing ePASS queues and processing applications received through ePASS to ensure timely processing.

County Presenters

Buncombe Kelli Buckner, IMA II Trish Wallin, IM Program Administrator Rob Morrell, Human Services

Planner/Evaluator Harnett

Daphne Tyler, IM Program Administrator Mecklenburg

Rodney Adams, Director, Economic Services Division

Buncombe County

Kelli Buckner Kelli.buckner@buncombecounty.org

Trish WallinPatricia.wallin@buncombecounty.or

g

Rob Morrell Rob.Morrell@buncombecounty.org

Buncombe County Economic Services

ePASS & Expedite Application Flow

• Processing Assistant pulls Processing Assistant pulls from Queuefrom Queue

• Processing Assistant Processing Assistant assigns applications assigns applications according to rotationaccording to rotation

• Expedite Applications are Expedite Applications are marked in marked in Northwoods/Compass Northwoods/Compass systemsystem

Shows that application Shows that application has been screened as has been screened as

expediteexpedite

• Allows prioritization of applications• Families receive benefits timely

Q&A with Buncombe

County

Harnett County

Daphne Tyler dtyler@harnett.org

Q&A with Harnett County

Mecklenburg County

Rodney Adams Rodney.Adams@mecklenburgcounty

nc.gov

FNS Process Diagram

MA Process Diagram

Combo Process Diagram

ePASS Process Diagram

FNS Recerts Process Diagram

Q&A with Mecklenburg

County

General Questions

and Group Discussion

Thank you and enjoy the rest of the

Summit!