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Consumer Awareness and Perception towards E-bikes

1. EXECUTIVE SUMMARY

The Topic of study was A STUDY ON CONSUMER AWARENESS AND

PERCEPTION TOWARDS GENXT ELECTRIC BIKES

GENXT POWER (INDIA) LTD was incorporated on September 26, 2002,

having its registered office in Mumbai and its manufacturing unit at Vasai.

Genxt has assembled various innovative technologies to manufacture the first

Electric Two-wheeler to serve the personal and commercial need of the

prospective Indian consumer.

The crowning glory of the companys remarkable success is the fact that now it

has become a full fledged limited company i.e. GENXT Power India Ltd. It has

been always believed customer as an important stock holder in business.

Therefore consumer awareness is of prime importance to the organization. The

objective of the study was to know about the awareness of electric bikes among

the people and what is the perception of the users about the bikes is and to

explore how the sale of electric bike can be increased.

The data collected for the project was based on primary and secondary data. The

sample size selected for the survey was 100. The primary data collected through

questionnaire. The survey was conducted for 4 weeks and data was collected

from direct questionnaire and interview. The collected data was analyzed and

interpreted to obtain the conclusion by using graphical representation.

1

Department of Management Studies, MSRIT


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STATEMENT OF THE PROBLEM:

With increasing in air pollution in urban areas and scarcity of fuels Electric

Bikes is in great demand but it is not used by most of the people because of lack

of awareness. Thus the purpose of the study is to study the awareness level of

consumers towards E-Bikes and also the perception of the users. Thus by

creating awareness we can enhance the sales of Electric Bikes

The objectives of the study are;

To find out the awareness of consumer about the electric bikes.

To find out the reason why consumer prefers to electric bike.

To find out the factor influencing the sales of electric bike.

To know the users perception about electric bikes.

To suggest measures to increase sales of electric bikes.

SAMPLING DESIGN :

Sampling unit : Users of two wheelers in north Karnataka

Sampling size : 100

Sampling method : Non probability

Sampling technique : Convenience sampling

MAJOR FINDINGS

It was found that most of the customers are not much satisfied with the

price of the product, and Price quoted by the companies has affected the

customer satisfaction to a great deal.

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It was found that most of the customers were satisfied with the mileage

of the Electric bikes and are convinced about the electric bike benefitsand were willing to refer it to their friends.

It was found that most of the customers are not satisfied with after sales

service. It shows that customers are dissatisfied about after sale service.

It was found that maximum number of the customers feel the speed of

the Electric bikes to be very low and were not satisfied with the current

speed of the bikes.

It was found that most of the respondents feel that the factors such as

speed & power, battery life and appearance of Electric Bikes are the

main reasons for its lower market share.

MAJOR SUGGESTIONS:

There are only few advertisements in newspapers and TVs. Thus

maximum advertisements need to be put up in these Medias as they

reach wider audiences.

The price of the electric bikes need to be decreased it can be done by

adopting sophisticated technologies and carrying out mass productions or

some discounts on price or offers should be given in order to increase

the sales.

More number of service centres need to be opened at least in major

areas to cater to the problems & needs of the customers when needed.

As most of the people prefer high speed the speed of the electric bikes

need to be improved so as to increase the sales of the E-Bikes.

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Promotional activities should be increased to create awareness and

increase the sales. Like it should be displayed in auto shows and toattract more youths demonstrations and special offers should be given to

college students.

LIMITATIONS TO THE STUDY:

Some of the limitations of the study may be summarised as follows

An underlying assumption for entire project is that the details and

feedback received from population are true.

It was difficult to find respondents as they were busy in their

schedules and collection of data was very difficult. Therefore study

had to be carried out based on availability of respondents.

Some of the respondents were not ready to fill the questionnaire andsome of them not ready to come out openly.

Also the sample size of 100 may not truly represent whole

population.

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2. INTRODUCTION TO THE CONCEPT

Marketing:

It is defined by the American marketing association as the activity, set of

institutions, and processes for creating, communicating, delivering, and

exchanging offerings that have value for customers, clients, partners, and

society at large. The term developed from the original meaning which referred

literally to going to market, ass in shopping, or going to a market to sell goods

or services.

Awareness:

It is a term referring to the ability to perceive, to feel, or to be conscious of

events, objects or patterns, which does not necessarily imply understanding. In

biological psychology, awareness comprises a humans or an animals

perception and cognitive reaction to a condition or event.

E-BIKE:

An Electric Bike or Scooter is a battery operated vehicle that is very economical

with low maintenance cost and zero pollution. Electric two wheelers use the

electrical technology of rechargeable battery that converts the electrical energy

into mechanical energy. The battery of an EV can be charged easily using a

power connection. There are many possible types of electric motorized bicycles

with several technologies available, varying in cost and complexity; direct-drive

and geared motor units are both used. An electric power-assist system may be

added to almost any pedal cycle using chain drive, belt drive, hub motors or

friction drive. The power levels of motors used are influenced by available legal

categories and are often limited to under 700 watts.

Electric bicycles use rechargeable batteries, electric motors and some form of

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control. This can be a simple as an on-off switch but is more usually an

electronic pulse width modulation control. Electric bicycles developed inSwitzerland in the late 1980s for the Tour de Sol solar vehicle race came with

solar charging stations but these were later fixed on roofs and connected so as to

feed into the electric mains.[13] The bicycles were then charged from the mains,

as is common today. Battery systems in use include lead-acid, NiCd, NiMH and

Li-ion batteries.

Electric motorized bicycles can be power-on-demand, where the motor is

activated by a handlebar mounted throttle, and/or a pedelec (from pedal

electric), also known as electric assist, where the electric motor is regulated by

pedalling. These have a sensor to detect the pedalling speed, the pedalling force,

or both. An electronic controller provides assistance as a function of the sensor

inputs, the vehicle speed and the required force. Most controllers also provide

for manual adjustment.

Range is a key consideration with electric bikes, and is affected by factors such

as motor efficiency, battery capacity, efficiency of the driving electronics,

aerodynamics, hills and weight of the bike and rider. The range of an electric

bike is usually stated as somewhere between 7 km (uphill on electric power

only) to 70 km (minimum assistance) and is highly dependent on whether or not

the bike is tested on flat roads or hills.[14] Some manufacturers, such as the

Canadian BionX or American E+ (manufactured by Electric Motion Systems),

have the option of using regenerative braking, the motor acts as a generator to

slow the bike down prior to the brake pads engaging.[15] This is useful for

extending the range and the life of brake pads and wheel rims. There are also

experiments using fuel cells. e.g. the PHB. Some experiments have also been

undertaken with super capacitors to supplement or replace batteries for cars and

some SUVS.

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The energy costs of operating electric bicycles are small, but there can be

considerable battery replacement costs. Riding an electric bicycle to work or tothe store instead of taking a car has long term financial gains. Solar power is

possible when charging an electric bicycle.

WHY E-Bikes:

Global warming is a major concern all around and to save Mother Earth, there

are several policies, promises and pledges. With the ever increasing emission ofgreenhouse gases, there is an increased fear of environment pollution at every

step. With modern technology and innovation, transportation and

communication have undergone a paradigm shift. Along with this, we are also

experiencing the negative effects of industrialization in the form of global

warming. Under these circumstances, when there are traffic jams, when you

need to run an errand at an odd hour of the day, when you need to go to

workplace quickly, you stumble and fumble as there are so many vehicles

emitting soot and CO2 polluting the air incessantly. With increased number of

fossil-fuel dependent vehicles, they not only add to greater level of pollution but

are also leading to depletion of fuel resource. It is here that automobile

companies felt the need to innovate motorized vehicle that will get charged

through electricity and will not be depending on fossil fuels.

This led to expansion of eco-friendly initiatives and many automobile

manufacturing companies invested in research and development to bring forth

electric bikes that will help people save a few bucks by reducing consumption

of already spiraling fuel price, besides fighting global warming. Most electric

bikes are emission-free bikes and this is the USP of the companys

manufacturing them in these days of global warming. It will not add to urban

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pollution. The only thing required is to keep this bike charged with a battery.

Electric bike manufacturing is considered as a grass root movement away fromfossil fuels.

Definitely, electric bikes are not the only answer to our environment problem,

but it definitely will help us to treat environment better. These electric bikes will

not make pollution worse and that makes e bikes environmentally safe vehicle.

It can be charged with the help of inverter and generator too. In one

charge, these electric bikes can go up to 50km and has no tail pipe emissions. It

also makes no noise while under operation. The best part of electric vehicles is

that they can be run with no registration and license.

In the manufacture and production of electric bikes, the main constraint is the

battery in the bumpy roads. Batteries get deteriorated at a fast rate due to

excessive current fluctuation. Batteries need frequent replacement and that is

the greatest concern for the most Indian companies who manufacture these

electric bikes. The replacement cost of the batteries hover around Rs. 5000, but

otherwise the maintenance cost of electric bikes is almost negligible.

There is a growing market potential of electric bikes in India; however, speed

might not be the attractive feature of these e-bikes, they will cater you to run the

short distances maybe home to office or home to college; but these are safer

vehicles with benefit of almost no pollution. So instead of kicking a 100 cc

motorbike, just press the start button of electric bike and vroom your way

friendly on the roads.

It is evident that electric bikes can reduce the air pollution. But there are also

some environmental problems caused due to these electric bikes. Disposal of

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worn out batteries can be a cause of major concern for environmentalists. If this

can be addressed, electric bikes can definitely reduce environment pollution.

Benefits Of Genxt E -Scooty Vis-A-Vis Ic Engine

Scooters

Particulars Electric Scooty Ic Engine Scooter

Weight of the

scooty75 kgs 84 kgs

Range (Kms) /

Litre of Petrol65/ Charge 50 / Ltr.

Cost / 100 Kms Rs. 6.00 Rs. 110 (2 Ltrs)

Cost of Fuel :

Rs/Km

Rs. 0.06 Rs. 2.00

Cost of Fuel -

Power over

30,000 Kms in Rs

1.800.00 33000

Service and

Maintainance

over 30,000 Kms,

1,000.00 9,000.00

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Rs

Battery

Replacement

over 30,000 Kms,

Rs

10000 set of 4

batteries

--

N.A. --

Total Expense

towards fuel for

30,000 Kms, Rs

12,800.00 42,000.00

Cost of Scooter

Ex Showroom

(Rs)

29980 32,000.00

Registeration

(Rs) --N.A.-- 620

Registeration Tax

(Rs)--N.A.-- 2,480.00

Insurance (Rs) 478 809

Handling (Rs) 100 100

Total Investment

on Scooter (Rs)30,558.00 36,009.00

Total Investment

+ Running cost

for 30,000 Kms

(Rs)

43,358.00 78,009.00

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GENXT POWER INDIA LIMITED

Features of Electric Bikes and Scooters:

Electric bikes or scooters, light in weight, trendy, efficient and eco-friendly, are

becoming potent alternative to the conventional two-wheelers and the Electric

two-wheeler industry in India is developing at rapid speed.

Have a look at the unavoidable advantages of Electric Bikes and Scooters :

Licence and registration is not required for E Bikes and Scooters.

Electric two wheelers run on re-chargeable battery and uses electricity as

fuel in place of conventional Petrol/Diesel.

E Bikes and Scooters can beat the rising prices of Petrol/Diesel.

Simple design, light weight and economical Electric vehicles are very

low in running and maintenance cost.

With the ease of handling, Electric two wheelers saves the commuting

time in congested roads specially in urban areas.

Electric vehicles are more efficient in terms of generating usable energy

from their electric engine's battery in comparison to the regular fuel

conversion. In this way E Bikes and Scooters are innovative and efficient

mode of personal transport.

Electric bikes or scooters use electricity therefore no emission of harmful

gases like Carbon dioxide (CO2) or Nitrogen dioxide (NO2).

Major Components of an Electric Bike or Scooter:

ELECTRIC HUB MOTORto drive the rear wheel directly and there are two

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types of Electric Hub Motor i.e. DC Brush Motor and DC Brush less motor

having two basic parts namely Permanent Magnet Stator and Wound Rotor.ELECTRONIC MOTORCONTROLLERis the central controlling unit of

any Electric two wheeler provides electric power to the motor based on inputs

from the accelerator.

ELECTRONIC ACCELERATORsends electronic signals to the Electronic

Motor Controller to manoeuvre the bike or scooter.

BATTERY PACKis like the fuel tank of E Bike or Scooter. There are

different kinds of batteries like Lead Acid, Nickel Metal Hydrate (Ni-MH),

Lithium, etc. that are used for supplying energy.

BATTERY CHARGERis used to charge the battery pack of E Bikes or

Scooters, just like a mobile phone or a laptop. Some battery chargers are in-built

and some are separate that carried always on the move. The charger converts an

AC supply to DC to store power in the battery and it can be used with any

normal domestic AC plug point. This makes charging of battery pack easy and

convenient.

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3. INDUSTRY PROFILE:

The face of auto industry that was redefined with the invention of fuel-efficient

four-stroke engine technology is all set to see dawn of a new era in two-wheeler

industry. It's not petrol or diesel or any other fuel, but its electricity that have

initiated a revolution in two-wheeler industry in India.

Indian two-wheeler industry has embraced the new concept of Electric Bikes

and Scooters that are very popular mode of personal transport in the developed

countries like America, Japan and China. With the rising cost of fuel at

International and national level, increasing levels of pollution and congestion in

transport system specially in Urban areas, higher running and maintenance cost

of vehicle, the electrically charged bikes or scooters have very bright future in

area of personal transportation.

It is estimated that Indias fossil fuel dependency on other countries currently

from 70% to 82% in 2012. If we can have three lakh Electric Vehicles on the

roads by 2020, including three-wheelers, cars, and scooters, this could result in

a reduction of over 16 lakh metric tons of CO, NOx and HC by 2020

, savings of over Rs 3,700 crore in foreign exchange and significant health costs

savings

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Economic conditions around the world have been very encouraging.

Global growth is increasing year by year .While the Chinese economy isgrowing at around 10% without any signs of slow down, the Indian economy is

also continuing to grow at more than 8%. In the coming years, and Indian

economy will be booming owing to the heavy demand on infrastructure. Energy

sector is growing by leaps and bounds as it is receiving the highest attention of

both the State Governments and Central Government.

India has moved from an agrarian economy to a manufacturing economy. The

manufacturing sector now contributes around one-fourth of the total GDP and

the industrial output has now crossed USD 65 Billion in value.Global steel

production is continuing its growth. In spite of some control measures adopted

by Chinese Government the crude steel registered an impressive growth and has

crossed 450 million tons. India is also witnessing a huge growth in steel

production and it is expected that steel industry will continue to grow by morethan 12% per annum.

Sustainable economic growth of India as well as rest of the world will

depend on effective energy planning. Nearly 40% of the worlds energy comes

from petroleum. Natural gas contributes to another 20% and these two natural

resources account for 60% of the worlds energy. The growth in consumption of

oil and natural gas in the past has been such that the consumption has been

doubling every 15 years. This trend is likely to continue and will lead to

complete depletion of natural resources in next 30 years. It is significant to note

that more than 20% of the worlds total primary energy is consumed in

transportation. There are more than 410 million cars currently in the world and

in another 20 years the automobile population will reach one billion mark. It is

also significant to note that after 1970 the new oil discoveries have been very

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few and any new discoveries will not make any significant contribution to the

worlds energy pool.

Transportation sector which consumes a large share of energy resource of the

country also contributes significantly towards pollution. So the main mission is

to provide vehicles which are emission free, which do not use petroleum

products and which are inexpensive to acquire and operate. Our launch of

battery operated Bikes has been highly successful and Genxt is now developing

several new vehicles for the Indian market. Our launch in India has developed

interest for our vehicles for international market also and in the future we will

be exporting these vehicles to other countries. Genxt will continue to provide

leadership in this segment by delivering innovative, cost effective, practical and

environmental friendly electric vehicles.

Economic and environmental forces are frequently pitted against each other

and many a times the financial cost of environmentally friendly technologies

and goods is so high that one has to strike a balance or look for Government

subsidies. Our Electric Vehicles are unique in this aspect as they are not only

economical but also environment friendly.

ORIGIN AND HISTORY:

Most People are not aware of how long electric bicycles have been around you

might think its something new since the recent fuel shortage and cost spikes we

all hate, or even because of Global Warming and the whole go green awareness.

But not true although it might be one reason for their recent surge in popularity

also the technology has improved 10 fold.In the 1890s, electric bicycles were

documented within various U.S. patents. For example, on 31 December 1895

Ogden Bolton Jr. was granted U.S. Patent 552,271 for a battery-poweredbicycle with 6-pole brush-and-commutator direct current (DC) hub motor

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mounted in the rear wheel. There were no gears and the motor could draw up

to 100 amperes (A) from a 10-V battery.

Two years later, in 1897, Hosea W. Libbey of Boston invented an electric

bicycle (U.S. Patent 596,272) that was propelled by a double electric motor.

The motor was designed within the hub of the crankshaft axle. This model was

later re-invented and imitated in the late 1990s by Giant Lafree electric bicycles.

By 1898 a rear wheel drive electric bicycle, which used a driving belt along the

outside edge of the wheel was patented by Mathew J. Steffens. Also, the 1899

U.S. Patent 627,066 by John Schnepf depicted a rear wheel friction roller-

wheel style drive electric bicycle.Schnepf's invention was later re-examined

and expanded in 1969 by G.A. Wood Jr. with his U.S. Patent 3,431,994.

Woods device used 4 fractional horsepower motors; each rated less than

horsepower and connected through a series of gears.

Torque sensors and power controls were developed in the late 1990s. Forexample, Takada Yutky of Japan filed a patent in 1997 for such a device. In

1992 Vector Services Limited offered and sold an electric bicycle dubbed Zike.

The bicycle included Nickel-cadmium batteries that were built into a frame

member and included an 850 g permanent-magnet motor. Despite the Zike, in

1992 hardly any commercial electric bicycles were available. It wasnt until

1998 when there were at least 49 different bikes. Production grew from 1993 to

2004 by an estimated 35%. By Contrast, according to Gardner, in 1995 regular

bicycle production decreased from its peak 107 million units. Some of the less

expensive electric bicycles used bulky lead acid batteries, whereas newer

models generally used NiMH, NiCd and/or Li-ion batteries which offered

lighter, denser capacity batteries. The end benefits usually varied from

manufacturer; however, in general there was an increase in range and speed. By

2004 electric bicycles where manufactured by Currie Technologies, EV Global,

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Optibike, Giante Lite, Merida, ZAP.

Electric bicycles are very common in many cities of eastern China, such asYangzhou; in some areas they may outnumber motorcycles or regular bicycles

By 2001 the terms, E-Bikes, power bike, pedelec, assisted bicycle and power-

assisted bicycle where commonly used to describe electric bicycles. E-bike,

according to Google, is a term that has increased in trend. This term generally

referred to an electric bicycle which used a throttle. The terms Electric

Motorbike or E-Motorbike have been used to describe more powerful models

which attain up to 80 km/h. PEDEGO Electric Bicycles are taking the nation by

storm, offering a stylish, and colourful electric bikes that use a throttle control

for power.

In a parallel hybrid motorized bicycle, such as the aforementioned 1897

invention by Hosea W. Libbey, human and motor inputs are mechanically

coupled either in the bottom bracket, the rear or the front wheel, whereas in a

(mechanical) series hybrid cycle, the human and motor inputs are coupled

through differential gearing. In an (electronic) series hybrid cycle, human power

is converted into electricity and is fed directly into the motor and mostly

additional electricity is supplied from a battery.

Pedelec is a European term that generally referred to an electric bicycle that

incorporated a torque and/or a speed sensor and/or a power controller that

delivered a proportionate level of assist and only ran when the rider pedalled.

On the opposite side, a Noped is a term used by the Ministry of Transportation

of Ontario for similar type vehicles which do not have pedals or in which the

pedals have been removed from their motorized bicycle. Finally, Assist Bicycle

is the technical term used to describe such a vehicle and Power-Assisted Bicycle

is used in the Canadian Federal Legislation, but is carefully defined to only

apply to electric motor assist, and specifically excludes internal combustion

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engines (though this is not the case in the United States).

Today, China is the world's leading producer of electric bicycles. According tothe data of the China Bicycle Association, a government-chartered industry

group, in 2004 China's manufacturers sold 7.5 million electric bicycles

nationwide, which was almost twice the year 2003 sales; domestic sales reached

10 million in 2005, and 16 to 18 million in 2006.[8] By 2007, electric bicycles

were thought to make up 10 to 20 percent of all two-wheeled vehicles on the

streets of many major cities. A typical unit requires 8 hours to charge the

battery, which provides the range of 2530 miles (4050 km),[8] at the speed of

around 20 km/h.

A large number of such vehicles is exported from China as well (3 million units,

worth 40 billion yuan ($5.8 billion), in the year 2006 alone)

We are looking at practical and true figures of current Indian markets. Current

year 2009-10 will end up with Indian total e-bikes sales at 120K bikes. Every

year market is expected to rise initially by 100% and then by 200%. A lots of

bikes we will see on the road in coming 5 years, just like bicycles and petrol

scooters. As people started accepting the technology and limitations of e-bikes,

a definite positive trends has started now. Due to collective efforts by

manufacturers, Ads, PRs, dealership networks hard work, people accepting e-

bikes in a middle segment between bicycle and petrol scooter. If you see both

ends i.e. bicycles and petrol bikes are showing very attractive sales figures. The

middle segment of e-bikes has turned now to enter in the high growth curve.

Electric Bikes companies are highly optimistic about the e-bikes future.

According to a survey India may surpass china in numbers of e-bikes sale by 6-

8 years.

Indian manufacturers of electric bikes, or e-bikes, are gearing up for what theycall a second wave of growth for these plug and ply bikes. They say they are

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on the verge of launching faster versions of their bikes and this would blunt the

edge of traditional two-wheeler bikes in the country. Electric bikes operate on achargeable battery and do not require petrol to operate.All the e-bikes today do

not require registration or license. This means they have to follow certain

statutory norms that specify that the speed of such two-wheelers should not be

more than 25kmph.

Some of the e- bikes companies are now all set to launch a new e-bikethat

would have an engine of 750 watts, compared with 250 watt engines that

existing e-bikes have. It would require registration and license to ride and the

average speed would be 35-40 kmph. This would help explode the demand for

e-bikes in India, says Avinash Bhandari, director of Ahmedabad-based

Electrotherm (India) Ltd one of the major Electric bikes manufacturers, He says

The real game would begin when we launch our high powered engine e-bike to

compete with TVS Scooty Pep+ and Honda Activa. Citing the reason for the

new models, Bhandari said that potential buyers were apprehensive as they

believed that a scooter has to look like a scooter and must carry more weight at

higher speeds. To a common user, performance and affordability is important.

It does not matter what fuel is being used or no fuel is being used, he added.

Ganesh Mahalingam, managing director of Ultra Motors Co., another entity that

manufactures e-bike in joint venture with Hero Electric of Hero Cycles group,

says that they too are working on a faster electric vehicle that would have a

speed of about 50-70kmph. It would take us six more months but remember

that the electric bike market has come of age only in last six months as, unlike

in the west where e-bike is a lifestyle product and for some an environment

friendly technology, in India it is an economical mode of transportation.

Primarily it is an aam admi (common man) vehicle as it is 10 times cheaper to

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operate an electric two-wheeler that the traditional petrol bike, Mahalingam

said.

Hero Cycles Ltd, like Electrotherm, launched its range of Hero electric ultra-

powered electric two-wheelers in seven variants of e-bikes and e-scooters

branded as Hero Electric and priced between Rs14,300 and Rs19,000. The e-

scooters are in the range of Rs22,000-28,000. With no organized body to

represent these manufacturers, industry players guess that there are between 75

and 80 players manufacturing e-bikes in India.

Still, key hurdles remain for the e-bike industry.One of the major issues is that

many small players are flooding the markets with a product that doesnt meet

statutory requirements. They are not supposed to have a speed of over 25kmph,

but many do as they use a motor of higher capacity. Some of them launch their

vehicle and also give warranty but do not have adequate dealer or service

network. They also do not have spare parts. All this creates a very negative

image in the minds of people and can badly affect the growth of this industry in

the medium and long run, claims Bhandari.

Electric bike manufactures are hoping that the creation of a strong dealer

network and service support will help make a dent in the conventional two-

wheeler market.

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4. COMPANY PROFILE:

The crowning glory of the companys remarkable success is the fact that now it

has become a full fledged limited company i.e GENXT Power India Ltd. It has

been always believed customer as an important stock holder in business.

Therefore consumer awareness is of prime importance to the organization. The

objective of the study was to know about the awareness of electric bikes among

the people and what is the perception of the users about the bikes and to explorehow the sale of electric bike can be increased

GENXT POWER (INDIA) LIMITED , was incorporated on September 26,

2002, having its registered office in Mumbai and its manufacturing unit at

Vasai. Genxt has assembled various innovative technologies to manufacture the

first Electric Two-wheeler to serve the personal and commercial need of the

prospective Indian consumer.

Genxt Power India Ltd, is a Mumbai based public limited company in the

business of manufacturing and marketing of electric vehicles. It has been in the

business of manufacturing and selling Electric Bikes since 2002. Main aim of

the company is to provide cost- effective, environmentally friendly, stress-free,

personal transport for work and recreation.

As one of the well-known and professional manufacturers and exporters of

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electric bikes field, we are dedicated to producing the highest quality electric

bicycles and tricycles as well as top normal bicycles not electric, the companyuses only quality parts putting all our bikes together! Company is committed to

providing its customers with the best quality and after service which will lead to

our client's flourish development. Meanwhile, the company always focus on the

details and ready to make any slightest changes which are required to meet our

client's satisfaction. Because it deeply realize that the ability to dominate the

market for electric bicycles will be won in the small details. All the production

procedures strictly comply with ISO 9001-2000 standards.

The company has its own IPS Technology (Integrated propulsion system). The

company draws great strengths from its technological developments and patents

in the related fields.

Patents:

Genxt holds patents for Lead Plastic Composite grid for Rechargeable Lead

Acid Accumulator (battery), Inverter Circuit, and Rear Guard under Paris

Convention.

Battery Technology

The company possess Patents for Plastic grid Bi-Polar Batteries which are

designed to get charged to 90% of its capacity in about 20 minutes.

Charger Technology

The float cum boost technology has been used in our chargers so that when the

charger is connected to the battery the output first goes to the boost charging

mode and thus the battery will charge faster unlike that in a plain float charger.

Mechanics and Mechanical design

The world patented product Rear Guard prevents a vehicle from rolling backon slope. The concept of this patent is used in drive mechanism of our electric

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vehicles. A four stroke IC engine without piston and cylinders is also developed

for the hybrid model of our Evs.

The most important differentiator of our technology is high density power

batteries, fast charging mechanism and dependable and reliable electronic

gadgets like charger and controller.

Future Plans

The Company plans to introduce variants of electric vehicles in 2 and 3 wheeler

segment and also wish to foray in Hybrid vehicles.

VISION, MISSION & QUALITY POLICY:

Vision

To create an economically viable, noise and pollution free environment with

the launch of battery powered Electric two wheeler and to be product leader

through the state of art manufacturing technologies & processes

The Quality Is the Essence of Business; the Credibility Is the Way to Succes

Mission

Develop and provide metallurgical equipment, products and service at

competitive prices, integrating best manufacturing practices and providing

innovative and eco friendly technologies and products for the benefit of the

society.

Core Values:

Business ethics

Customer Focus

Professional pride

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Mutual Respect

Speed and innovation

Excellence in manufacturing

Total quality

Corporate Objectives:

Business Portfolio Growth:

o To further consolidate Genxt position as a leading supplier of metallurgical

equipment in national and international market.

o To grow its engineering capabilities by providing turnkey solutions to the

customers and implement projects from concept to full commercialization.

o To diversify across the electric vehicle business to become a leading player inbattery operated vehicles in the country.

o To establish a strong product and services brand in the domestic and

international market.

Customer Focus:

o To develop a special relationship with customers to ensure not only customerdelight but customer success.

o To expand the relationship with existing customers by offering additional

services in engineering, energy conservation strategies, environment protection

technologies and best operating practices.

o To expand the customer base by providing them with newer products.

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o To use customer feedback for design improvement and new product

development.

Dynamic Corporation:

o To develop an agile and effective organization which adopts and adapts to the

changes in business environment by continuously assessing the opportunities

and encashing them and evaluating the threats to mitigate them.

o To develop a learning organization having technology based competitive edge

in current businesses and future initiatives.

Performance:

o To continuously improve the performance with emphasis on cycle time

reduction and cost control in order to sustain long term competitiveness.

o To improve on project execution time and cost to ensure long term viability.

o To operate and maintain the manufacturing facilities at par with the best-run

engineering and metallurgical companies in the world with respect to

productivity,equipment availability, operational reliability and product quality.

o To achieve quality by embedding the best practices in all systems and

processes.

Human Resource Development:

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o To enhance commitment of employees by rewarding and recognizing superior

performance.

o To imbibe a culture of team building, innovation, empowerment and openness

in order to align all individuals towards the companys goals.

o To build and sustain a learning organization of competent world class

engineers and professionals.

Financial Soundness:

o To continuously strive to reduce cost of capital through prudent deployment

of funds.

o To develop sound commercial policies which ensure reasonable returns and

remuneration.

Environment Protection:

o To contribute to reduction in global warming and pollution by encouraging

and developing environmental friendly technologies and products.

o To become a lead player in developing electric and hybrid electric vehicles

which not only lead to cleaner cities but also will reduce consumption of liquid

fuel which is largely imported by the country.

Research & Development:

o To continue efforts in developing cost effective, reliable and efficient

technologies for Indian and overseas customers.

o To pass on the benefit of Research & Development to the customers.

o To carry out research in development of alternate fuels and technologies

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PRODUCTS PROFILE:

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Tricycle Freedom Buggy

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AREA OF OPERATION:

GENXT POWER INDIA LTD is mainly situated in Mumbai. The company was

started in 2003 and it is gradually expanding nationally and globally. In

Karnataka the company markets its through the authorised consignee

Mahashoda Marketing, Hubli who market the bikes through Distributors

situated in Gadag, Dharwad, Bagalkot, Davangere, Shirsi etc and it is still

expanding its bases to other urban areas.

COMPETITORS:

Electrotherm India Limited: Manufacturer, exporter and supplier of electric

bikes, hybrid electric bikes, hybrid electric vehicles, YO bykes, YO exl bykes,

YO speed bykes, battery bikes, no petrol bikes, YO electron ER, YO style, YO

electric bikes and YO smart.

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Emmel Wheelers: Manufacturer and supplier of electric bike, electric powered

bike, battery operated electric bike, rechargeable electric bicycles, eco friendlyelectric bicycles and two wheeler electric bicycles.

Euro II Services: Distributor of a range of electric bikes.

Paradise Electro Auto: Manufacturer, supplier and exporter of electric bike.

Mankoo Manufacturing Co: Manufacturer and exporter of electric bikes.

Vijaya Value Electric Pvt. Ltd: Deals in manufacture of bike, electric bike,

electronic bike, self start electric bike, eco friendly bike and electric two

wheeler. Also supplies electric scooter, electronic scooter and self start two

wheeler.

Crazy E- Bike: Leading exporters and manufacturers of electric bike, high

speed electric bike, stylish electric bike, electric motorized bike, electric power

bike, electric powered bike, electrical bike, electronic bike and battery operated

bike.

Hero Electric: One of the Indias top Manufacturers of electric bikes.

S. L. S. S. Group: Wholesale exporter of electric bike.

The company ownership pattern:

ThePromoters

Mr. Laxmi Narayan Singh, age 43 years, comes from Science faculty. He has

25 years experience in the functional area of business development, marketing

and sales. He is extremely proficient, having worked with multinationals like

Pepsi, in devising marketing strategies, dealer network, budgets, targets, etc

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http://www.electricveebikes.com/http://www.indiamart.com/company/2068801/http://www.indiamart.com/company/1021138/http://www.indiamart.com/crazyebike/electric-bikes.htmlhttp://www.indiamart.com/company/1811408/http://www.indiamart.com/company/1573554/http://www.electricveebikes.com/http://www.indiamart.com/company/2068801/http://www.indiamart.com/company/1021138/http://www.indiamart.com/crazyebike/electric-bikes.htmlhttp://www.indiamart.com/company/1811408/http://www.indiamart.com/company/1573554/


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Mrs. Kamini Kanekar, age 28 years, comes from Commerce faculty and hasabout 10 years business experience. She is the main financial arm of the project

and comes from a business family from Surat.

AdvisoryPanel:

Dr. Vishwas Panse, age 46 years, is a B. Com., L.L.B., M.A. (Economics),

A.C.S., A.I.I.A. (U.S.A.) and Ph.D. (U.K.) in Business Management. He is an

ex - IDBI Executive and has over 20 years experience covering diverse

functions like Corporate Law, Finance and Management.

Dr. M. S. Satyanarayana, age 55 years, is a B. E. (Mech.), M. Sc. (Engg.). He

has expertise in Batteries and was associated with Aircraft Design Bureau,Hindustan Aeronautics Ltd., Bangalore. He was awarded the Ph.D. for his

research work for his Thesis (Titled Development of Light-weight Lead-acid

Battery) comprising mechanical, electrical and electro-chemical streams of

engineering for the development of Battery Operated Electric Vehicles.

Mr. Shankar Menon, age 55 years, is an IAS retired, ex-Additional Chief

Secretary of Government Of Maharashtra.

Mr. Kamlesh Mehta, age 45 years, B.Com, FCA, Senior Chartered Accountant

with 20 years experience in Corporate Audit, Taxation and allied matters.

Mr. R. Subramaniam, age 52 years, is a B. Com., M.B.A., Member of

Consultancy Development Centre, Delhi. selected as a potential candidate of

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WHOs WHO Historical Society of Boston USA, Professor in SIES Institute of

Management Studies. TROT Graduate for Indian Junior Chamber.

5. McKinseys Seven S Model

The seven S framework first appeared in the art of Japanese Management by

Richard Pascal and Antony Athos in 1981 they had been looking at how

Japanese industry has been so successful, at around the same time that Tom

Peters and Robert Waterman were exploring what made a company excellent.

The Seven S model was born at a meeting of the four authors in 1978. It went

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on to appear in In search of excellence By the Global Management

Consultancy McKinsey hence known as McKinseys Seven S Model.

Managers, they said, need to take account of all seven of the factors to be sure

of successful implementation of a strategy large or small .the ot5hers crash

around you. Fail to pay proper attention to one of them it can bring the others

crashing around you. And the relative importance of each factor will vary over

time and you cannot always tell how thats changing. Like a lot of these models,

theres a good dose of common sense here, but the seven S framework is useful

way of checking that you have covered all the bases.

The Seven S(7s) method of examining and understanding companies is a

well-known tool available to managers, providing a succinct overview of the

organisation. Having a broader view of a firm is important from a strategic,

marketing, organizational behaviour and competitive perspective.

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At the highest level, the framework illustrates that the management, structure

and strategy of an organization relates through a complex network ofinterdependent factors within the organization, each of which is individually

and collectively important.

The 7S model is a tool for managerial analysis and action that provides a

structure with which to consider a company as a whole so that the organizations

problems may be diagnosed and a strategy may be developed and implemented.

The seven Ss is a framework for analyzing organizations and their effectiveness.

It looks at the seven key elements that make an organization successful or not.

The 7S are as follows:

1. Strategy: Strategy is created to maintain and make competitive benefit over

the competition.

2. Structure: Structure is the way the organization is constructed and who

reports to whom.

3. Systems: In systems the daily activities and events that staff members join

in to get the job done.

4. Shared values: Shared values are also called super ordinate goals. These

values are the centre values of the company that are evidenced in the corporate

culture and the general work.

5. Style: you have to adopt the style of leadership.

6. Staff: In staff employees and their general capabilities are included.

7. Skills: Skills are the actual skills of the employees who are working for the

company.

How to use this model?

Theory is the base of this model. If organization wants to perform well then

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these seven elements are needed to be associated and equally reinforced. If you

want to change restructuring, new processes, organizational merger, newsystems, change of leadership, then you will have to understand how

organizational elements are interrelated.

If you want to analyze the current situation and plan future situation, then you

can use the 7S model. When you use the model you can identify gaps and

inconsistencies between future and current situation. The whole books and

methodologies are dedicated to analyzing organizational strategy, improving

performance and managing change. This model is a good framework which

helps you to ask right questions. If you want to use this model then you will

require proper knowledge, skills and experience. You must have developed a

mind tools checklist and a medium to keep track of how the seven elements are

aligned with each other

The 7S diagram illustrates the multiplicity interconnectedness of elements thatdefine an organizations ability to change. The theory helped to change managers

thinking about how companies could be improved. It says that it is not just a

matter if devising a new strategy and letting them generate improvements.

To be effective, their organization must have a high degree of fit, internal

alignments amongst all the seven Ss are inter-related and a change in one has a

rippled effect on all the others. Its impossible to make progress on one without

making progress on all. Thus, to improve their organization you have to pay

attention to all of the seven elements at the same time. There is no starting point

or implied hierarchy. Different factors may drive the business in any one

organization.

DESCRIPTION

STRATEGY

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It is a plan an organization formulates to gain a substantial advantage over the

competition. Strategy is the art of devising and employing a system of activitiesthat mobilizes all resources towards a valuable goal. strategy is the

determination of basic long term goals and objectives of an enterprise, and the

adoption of course of action and the allocation of resources available for

carrying out these goals.

In other words, the route that the organization has chosen for its future growth;

a plan an organization formulates to gain a competitive advantage.

STRUCTURE

Structure describes the hierarchy of authority and accountability in the

organization. These relationships are frequently diagrammed in organizational

charts. Most organizations use some mix of structures pyramidal, matrix or

networked ones to accomplish their goals, a structure is the formalizing of

relationships, roles and responsibilities in order to organize and perform work.

In simple terms, structure is the patterns which various parts or components are

inter-related or inter-connected.

SYSTEM

Systems refer to the processes used to manage the organization.

System includes:

Management Information Systems.

Innovation Systems.

Performance Management Systems.

Financial Systems/Capital Allocation Systems.

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Compensation System/ Reward System.

Customer Satisfaction monitoring activity.

A System is defined process or set of processes that link and orders activities to

enable work to be done and goals to be achieved. System in simpler words is the

formal and informal procedures including compensation systems, management

information systems and capital allocation systems that involve every day

activity.

STYLE

Style of leadership or relationship refers to the manner in which an individual

uses his or her talents, values, knowledge, judgement and attitudes to lead and

relate to others. Style expresses the persons character .Style is the leadership

approach; also the way in which the organization employees present themselves

to the outside world, to suppliers and customers.

In simple words, a style is the pattern of behaviour, which a leader adopts in

influencing the behaviour of his followers (Sub-ordinates) in the organization

context.

STAFF

Staffing may be defined as filling and keeping filled positions in the

organization structure. Staffing is done by identifying workforce requirements,

inventory requirements etc. The task is fulfilled by recruiting, selecting, placing,

promoting, apprising, planning the careers of compensating and training or

otherwise developing both candidates and current job holders so that tasks areaccomplished effectively and efficiently.

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SKILLS

A Skill is the ability, knowledge, understanding and judgement to accomplish a

task. Skills may be defined as what the company does best; the distinctive

capabilities and competencies that reside in their organization.

SHARED VALUES

Shared values are what engender trust. Values are the identity by which a

company is known throughout its business areas. These values must beexplicitly stated as both corporate objectives and individual values. A shared

value is an essential characteristic or attribute promoted by the organization to

motive the behaviour of members of the organization.

STRUCTURE

FINANCE DEPARTMENT:

The company has employed well qualified and experienced accounting and

EDP professional on its roll for effective conduct of its rapidly expanding

business. It has automated all accounting and inventory control functions both at

its headquarters as well as its various branches. With all dealers and sub dealers

connected to head office by e-mail, transmission of business data is done

electronically on a daily basis resulting in adequate monitoring and control ofthe business activities throughout the country.

HUMAN RESOURCE MANAGEMENT:

Human resource management is a management function that helps manager

recruit, select, train and develop members for an organization. Other functions

performed are motivating people; imparting skills and attitudes to improve

performance and also helping in setting up individual and organizational goals.

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MARKETING DEPARTMENT:

Marketing department with its goal oriented and friendly approach has been

successful in reaching most of the urban areas with the Genxt products.

Relationship marketing strategies are well employed and thus are able to

increase the sales, better distribution system and making the products available

when needed and also like regular visit to the dealers has made Genxt products

to market very easily.

5.2 SKILLS:

Skills that marketing manager requires in this company are as follows:

Strategy Implementation.

Recruitment and training.

Communication skills, with fluency of local languages.

Performance review of employees.

Coordination with other departments.

Separate training for both staffs and workmen to develop their skills.

Motivating his subordinates.

STYLE:

The company follows the participative and democratic style of leadership in

which all level of employees can react towards the achievement and report to

the higher officials. Employees as a whole work together in a team to solve

today and tomorrows problems in a significant manner.

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In Decision-making they:

Involve people in the company.

Take their freedom.

Do communicate to them.

Listen to their suggestions.

Accept their ideas.

Encourage their participation in management.

STRATEGY:

The company follows relationship marketing strategy .Where in a good

relationship is maintained with customers i.e both dealers and customers.

Relationship marketing has helped to retain existing customers and constantly

maintain the sales. And also by motivating dealers by giving them incentives

and awards like best dealer of the year etc . And also they involve dealers in the

meetings and discussions.

SYSTEM:

ORDER EXECUTION SYSTEM OF GENXT ELECTRIC BIKES:

Here the marketing executives visit dealers regularly on weekly basis to

take orders.

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Dealers when they need the electric bikes, they place the orders to the

marketing executives of their areas through telephone or when themarketing executives visit them.

The marketing executive processes the orders and supplies them.

Each area has main dealers or consignees where the inventories of

electric bikes are kept.

STAFF: Various duties and responsibilities of manager ;

Corporate presentation.

Coordinating domestic marketing activities.

Strategy implementation.

Recruitment and training.

Finance Tie Ups.

Performance review of executives.

Coordination with other departments.

SHARED VALUES: The interconnecting centre of McKinseys model is:

Shared Values. What the organization stands for and what it believes in; Central

beliefs and attitudes. Genxt fosters teamwork and expects employees to be goal

oriented, it has shared values like;

Commitment to total quality.

Cost and time consciousness.

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Innovation and creativity.

Trust and team spirit.

Respect for individual.

Integrity.

Commitment to total quality:

The company shall accomplish their mission with

Absolute integrity and dedication.

Total customer satisfaction.

Honesty and transparency.

Courtesy and promptness.

Fairness.

Total quality.

Innovation creativity.

Trust and team spirit.

Respect for individual.

Humility

SWOT ANALYSIS

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STRENGTHS:

Most environment friendly bike

with zero pollution.

Only 7 paisa/km

No gear makes easy drive and

comfort.

More safety oriented vehicle.

Saving of crude oil resources.

Huge capacity expansion to meet

demand

Professional management.

Company is financially strong.

It has got strong distribution

network.

WEAKNESSES:

Not suitable for more range of

speed.(80+)

Lack of awareness about

electrical bikes.

Very less advertisements about

electrical bikes.

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OPPORTUNITIES:

Use of Electrical vehicles to drive

exponential growth as its

noiseless, less polluting and

environment friendly.

Launch of electrical three

wheelers.

Fuel prices touching the highest

peak rates.

Government subsidies for

electrical vehicles.

People opt for change in new

technology.

Proud of saving earth from global

warming.

THREATS:

Large number of domestic

competitors.

Lack of electricity.

Increasing prices of raw

materials.

Company is under pressure to

cut cost to bring down the

prices of the bike because

competitors are offering at low

price.

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RESEARCH METHODOLOGY

TITLE OF THE PROJECT:

A study on consumer awareness and perception towards electric bikes with

special reference to GENXT (India) Private Limited .

STATEMENT OF THE PROBLEM:

With increasing in air pollution in urban areas and scarcity of fuels Electric

Bikes is in great demand but it is not used by most of the people because of lack

of awareness. Thus the purpose of the study is to study the awareness level of

consumers towards E-Bikes and also the perception of the users. Thus by

creating awareness we can enhance the sales of Electric Bikes.

OBJECTIVES

To find out the awareness of consumer about the electric bikes.

To find out the reason why consumer prefers to electric bike.

To find out the factor influencing the sales of electric bike.

To know the users perception about electric bikes.

To suggest measures to increase sales of electric bikes.

DATA COLLECTION: The data collected for this study was collected from

various sources. The main data collection instruments are of two types.

a) Primary data collection

b) Secondary data collection.

Primary data collection:Primary data are those, which are originated currently

with exploration, carried out within the stipulated period of time. These are

fresh datas collected in tune with the objective of the study.

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Method of study: Structured questionnaire comprising of multiple choice

questions are used as tool.

Multiple choice questions makes easier for both field interviewer and

respondents and it saves time. By this tabulations and analysis becomes

much easier and simpler.

Secondary data collection:

These are the data that have already been collected by some other agency orresearcher with the intension of using it for their own use. The source of

secondary data being company records, distributors, dealers, university

research bureaus, companys data bases intended to discern the customers

response pertaining to the various topics and public research studies.

STATISTICAL TOOLS USEED FOR RESEARCH:

Percentage analysis

Bar graphs & pie charts

Weighted average

Method of collection

1. Personal interview method.

2. Questionnaire method.

1. Personal Interview Method:

Here face to face interaction takes place and are orally interviewed. Here

this method plays a very important role, because the respondents are very

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much involved with their busy schedules, thus this is the very easiest and

earliest way to get the questionnaire completed.

2. Questionnaire method:

A questionnaire is used for the collection of data. And it consists of both

close and open ended & multiple choice questions.

SAMPLING DESIGN:

Sampling unit : Users of two wheelers in north Karnataka

Sampling size : 100

Sampling method : Non probability

Sampling technique : Convenience sampling

DATA ANALYSIS:The data collected was edited, coded and tabulated and

the results were subjected to further statistical interventions.

LIMITATIONS OF THE STUDY:

Some of the limitations of the study may be summarised as follows

An underlying assumption for entire project is that the details and

feedback received from population are true.

It was difficult to find respondents as they were busy in their

schedules and collection of data was very difficult. Therefore study

had to be carried out based on availability of respondents.

Some of the respondents were not ready to fill the questionnaire and

some of them not ready to come out openly.

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Due to confidentiality of certain information not all details could be

obtained from the company.

Also the sample size of 100 may not truly represent whole population.

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ANALYSIS AND INTERPRETATION

1. Are you aware of Electric Bikes?

Table no 1:

Graph no 1:

49


Response No. of Responses Percentage

Yes 74 74%

No 26 26%

Total 100 100%


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INTERPRETATION:

From the above chart it is evident that

74% of respondents are aware of the electric bikes

26% are unaware of the electric bikes.

INTERFERENCE:

This indicates that most of the consumers are aware about the electric bikes.

Very few are unaware.

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2) How did you come to know about Electric Bikes?

TABLE NO 2:

Source No. of Responses Percentage

News paper/magazine 23 15%

Television 12 8%

Internet 76 49%

Friends 34 22%

Others 9 6%

Total 154 100%

GRAPH NO 2:

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INTERPRETATION:

From the above graph it is evident that 49% of respondents came to knowabout electric bikes through internet, 22% came to know through friends, 15%

through newspapers/magazines, 8% through television and 6% from other

sources.

INFERENCE:

From the above it is evident that internet is the main source of awareness, next

is through word of mouth from friends and family. There is not much of

awareness created through print media or TVCs.

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3) Which bike are you using presently?

TABLE NO 3:

Type of Bike Users Percentage

Electric bike 24 24%

Conventional bike 76 76%

Total 100 100%

GRAPH NO 3:

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INTERPRETATION:

From the above graph it is evident that 76% of respondents use conventional

bikes whereas 24% of people use electric bikes.

INFERENCE:

From the above it is evident that most of the consumers prefer to commute

through the normal conventional bikes and only few prefer non-conventional

bikes i.e electric bikes.

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4) Which of the following factors encouraged you to buy Electric bikes?

TABLE NO 4:

Parameters No of responses Percentage

Environment friendly 20 41%

Less running cost 12 24%

Safety 6 12%

No registration 3 6%

Others 8 16%

Total 49 100%

GRAPH NO 4:

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INTERPRETATION:

From the above graph it is evident that 41% of the consumers bought Electric

bikes due to its environmentally friendly nature, 24% due to its less running

cost, 12% due to safety, 6% due to no registration and 16% due to other reasons.

INFERENCE:

It is evident from the above chart that its environmental friendly nature and less

running cost makes people to go for Electric bikes. Even the safety and no

registration factor also encourages people to opt for Electric bikes and also

some other factors like no driving licence required and no gears also attracts

people to buy electric bikes.

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5) Did advertisement influence your buying decision?

TABLE NO 5:

Buyer decision Respondents No of responses

Strongly agree 5 21%

Agree 13 54%

Neutral 4 17%Disagree 2 8%

Strongly disagree 0 0

Total 24 100%

GRAPH NO 5:

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INTERPRETATION:

It can be interpreted from the above graph that 54% of consumers agreed to the

fact that advertisements influenced their buying decisions while 21% strongly

agreed to this fact 17% neutral and 8% disagreed.

INFERENCE:

It is evident from the graph that maximum numbers of E-Bike users were

influenced to buying through advertisements. Hence more of advertisements

need to be taken up in order to influence the potential customers.

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6) What do you feel about price of the Electric Bikes?

TABLE NO 6:


Very high 7 29%

High 9 38%

Moderate 6 25%

Low 2 8%

Very low 0 0%

Total 24 100%

GRAPH NO 6:

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INTERPRETATION:

From the above graph it is evident that 29% of the respondents feel that the

price of Electric bikes are very high, 38% feel the price to be high, 25% feel the

price to be moderate and only 8% feel that the price is low.

INFERENCE:

It is clearly evident from the above graph that maximum numbers of consumersfeel the price of electric bikes to be high as compared to its features which are

not that great compared to conventional bikes. Very few consumers feel the

price to be in the moderate and low range. Thus the price of electric bikes needs

to be lowered in case to increase the sales.

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7) What is your opinion towards mileage of Electric Bikes as

Compared to conventional bikes?

TABLE NO 7:


Very good 8 33%

Good 6 25%

Average 5 21%

Bad 3 13%

Very bad 2 8%

Total 24 100%

GRAPH NO 7:

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INTERPRETATION:

From the above graph it is evident that 33% of respondents found the mileage

of Electric bikes to be very good, 25% of people feel its good, 21% of

respondents find it to be average,13% of them felt it bad and 8% of

respondents the mileage to be very bad.

INFERENCE:

From the above graph we can make out that most of the respondents feel that

Electric bike gives good mileage as compared to other conventional bikes. Only

few felt that the mileage of conventional bike to be better than the Electric bike.

Thus we can focus on this particular parameter while marketing the product to

increase the sales.

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8) What is your opinion towards speed of Electric Bikes as compared to

conventional bikes?

TABLE NO 8 :


Very high 0 0%

High 0 0%

Moderate 3 13%

Low 12 50%

Very low 9 38%

Total 24 100%

GRAPH NO 8:

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INTERPRETATION:

From the above graph it is evident that 13% of respondents feel the speed of

Electric bike to be moderate as compared to conventional bikes,50% feel the

speed is low and 38% feel the speed to be very low as compared to other

conventional bikes.

INTERFERENCE:

The above graph clearly depicts that the users of the Electric bikes feel the

speed to be very low as compared to other conventional bikes. They feel that the

speed needs to be improved.

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9) Are you convinced about Electric Bike benefits?

TABLE NO 9:


Yes 17 71%

No 7 29%

Total 24 100%

GRAPH NO 9:

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INTERPRETATION:

From the above graph it is evident that 71% of the electric bike consumers are

convinced about the benefits of electric bikes whereas 29% are not convinced

about the benefits.

INFERENCE:

From the above graph it can be analysed that most of the Electric bike users are

convinced about the bike benefits whereas only few of them are not convinced.

This proves that maximum numbers of consumers are happy with the product

and its benefits.

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10) Would you like to suggest electric bike to your friends?

TABLE NO 10:


Yes 18 75%

No 6 25%

Total 24 100%

GRAPH NO 10:

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INTERPRETATION:

It can be interpreted from the above figure that 75% users recommend the bikes

to their friends while 25% would not recommend.

INFERENCE:

It is evident from the graph that most of the users of electric bike are willing to

refer it to their friends. This is an indication of them being satisfied with the

product.

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11) Is the present promotional activity about Electric bike sufficient enough

for you to make the purchasing decision?

TABLE NO 11:


Yes 19 25%

No 57 75%

Total 76 100%

GRAPH NO 11:

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INTERPRETATION:

From the above graph it can be interpreted that 75% of respondents feel the

promotional activity not sufficient, & 25% feel its sufficient.

INFERENCE:

It is evident from the above graph that the promotional activities are not

sufficient. Therefore various promotional activities need to be carried out in

order to create awareness among the people and thus increase the sales of

Electric Bikes.

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12) Which of the following factors do you think are responsible for

lower market share of Electric Bike as compared to Conventional bike?

TABLE NO 12:

Factors Responses Performance

Appearance 24 17%

Speed & Power 61 42%

Battery life 38 26%Uncertainty of electric bike

technology 22 15%

Total 145 100%

GRAPH NO12:

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INTERPRETATION:

From the above graph it is evident that 42% of respondents feel speed&power

as the major factor for lower market share of E-Bikes as compared to

conventional bikes while, 26% feel battery life, 17% feel the appearance of the

bike and 15% say its the uncertainty of electric bike technology for lower

market share of E-Bikes as compared to other conventional bikes.

INFERENCE:

It can be analysed from the above graph that maximum no of consumers feel

speed and power to be one of the main reason for their lower market share while

some feel its because of the appearance and battery life. Only few consumers

are uncertain about the electric bike technology. so in order to increase the

market share the speed and power of E-Bikes needs to be improved and also

battery life & the appearance of the electric bikes need to be improved

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13) Which of the factors do you think that prevents you from making the

decision of purchasing the electric bikes?

TABLE NO 13:


Expensive 39 26%

Unaware 26 17%

Not convinced 47 32%

Non availability 18 12%

Others (specify) 19 13%

Total 149 100%

GRAPH NO 13:

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INTERPRETATION:

From the above graph it can be interpreted that 32% of respondents are not

convinced, 26% feel expensive,17% are unaware,12% feel non-availability, and

13% other reasons which prevents them from making the decision of purchasing

the electric bikes.

INFERENCE:

From the above graph it is evident that most of the respondents do not purchase

the E-Bikes because they are not convinced about the electric bike technology

or the benefits, and also because it is expensive. Awareness need to be created& the product need to be made available to maximum no of places.

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14) Is after sales service availability affecting your purchasing decision

of electric bikes?

TABLE NO 14:

Response No. of responses Percentage

Yes 55 72%

No 21 28%

Total 76 100%

GRAPH NO 14:

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INTERPRETATION:

From the above graph it can be interpreted that 72% of respondents feel that

after sales service availability affects their purchasing decision while 28% of

respondents say it does not affect.

INFERENCE:

It is evident from the above graph that maximum no of respondents did not go

for buying the electric bike due to the non availability of proper after sales

service. Hence the after sales service need to be improved and service centre

needs to be operated in major cities to overcome this problem.

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15) Are you aware of electric bike benefits?

TABLE NO 15:


Yes 45 59%

No 31 41%

Total 76 100%

GRAPH NO 15:

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INTERPRETATION:

It can be interpreted from the above graph that 59% of respondents were aware

of the Electric bike benefits and 41% are unaware.

INFERENCE:

It is evident from the above graph that although maximum number of

respondents are aware of electric bike benefits steps need to be taken in order to

increase the awareness level about the benefits of Electric Bikes in the minds of

consumers.

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16) After knowing benefits of electric bike are you willing to purchase it

in future?

TABLE NO 16:


Yes 23 30%

No 53 70%

Total 76 100%

GRAPH NO 16:

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INTERPRETATION:

From the above graph it can be interpreted that 70% of respondents would

not purchase Electric Bikes even after knowing the benefits of it whereas

30% would go for Electric Bikes.

INFERENCE:

It is evident from the graph that only few respondents are ready to buy thebikes after knowing the benefits but majority of them still prefer not to buy

because of many reasons like they already have a bike or they want speed

and power and few think its not sogood looking etc.

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Summary of findings:

1. It was found that most of the respondents are unaware about the Electric

Bikes and their benefits. [Ref :Table no 1, Table no 9]

2. It was found that majority of the consumers came to know about electric

bikes through internet and there are only few advertisements in

newspapers and TVs. [ Ref : Table no 2]

It was found that maximum numbers of customers were influenced by

advertisements while making their buying decisions.[ Ref : Table no 5]

It was found that most of the customers are not much satisfied with the

price of the product, and Price quoted by the companies has affected the

customer satisfaction to a great deal.[ Ref : Table no 6]

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Consumer Aware

Date post:	14-Apr-2018
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