eBill
User Guide
(For Corporate Administrator)
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Contents
1. Overview ........................................................................................................... 3
2. Get Started ........................................................................................................ 4
2.1 Create Account Mapping ......................................................................... 4
2.2 Set Up Login Account ............................................................................... 5
3. Admin Login ..................................................................................................... 9
3.1 Login Page ................................................................................................ 9
3.2 Login Procedures ................................................................................... 10
4. Corporate Statements .................................................................................. 13
4.1 Statement Balance ................................................................................. 13
4.2 Overview.................................................................................................. 14
4.3 Corporate Account .................................................................................. 15
4.4 User Account ........................................................................................... 16
4.5 Usage Details .......................................................................................... 17
5. Login ................................................................................................................ 20
5.1 Settings - Change Username ................................................................ 20
5.2 Settings - Change Password ................................................................. 21
5.3 Secret Questions .................................................................................... 22
6. Payment Methods.......................................................................................... 23
7. Logout ............................................................................................................. 24
7.1 Logout Icon ............................................................................................. 24
7.2 Timeout .................................................................................................... 25
8. FAQ................................................................................................................... 26
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1. Overview
Welcome to SmarTone Corporate Account - a brand new eBill service.
We strive for the highest service standard and to be ever more valuable to your
organisation. The eBill service helps you effectively manage and trace your billing
account anywhere, anytime. Not only giving you visibility & flexibility, but also a better
and comprehensive eBill service experience in a secure manner.
Benefits
Simple and Fast: The online bill looks exactly as the ordinary paper bill, you can now
view and download the current and previous statement instantly through your
Corporate Account.
Round the Clock Accessible: Access online anywhere, anytime.
Company Information Protection: Your bill information which is business
confidential is now better protected as your Corporate Account can only be accessed
by dual password authentication.
More Flexible Bill Distribution: Support multiple logins for a single billing account.
Different billing accounts can also be assigned to different administrators for the same
customer to maximise bill management flexibility.
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2. Get Started
By going through a few simple procedures to create your account, you can enjoy the
comprehensive eBill services.
2.1 Create Account Mapping
In order to create your Admin account in the eBill platform, please provide the
authorized administrator(s) and his/her responsible billing account(s) by completing
the account mapping excel file. Under each billing account, there could be more than
one Admin login, while each Admin could view more than one billing account.
Here is an example illustrating the account mapping.
There are 3 billing accounts under this company. One of the Admin, Edith Cheung, is
responsible for all billing accounts for her company, while another Admin, Emily Wong,
is only responsible for 2 billing accounts.
Besides, to make it easier to associate with the billing accounts according to your
company structure or accounting needs, we provide 2 free-text fields called Attribute
to map with different billing accounts. In the example above, it’s mapped with different
department names (Sales/ Finance in Attribute 1) and cost centre number (C0327/
C1224 in Attribute 2).
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You may find more detail from the headers in the excel file as below,
Items Details
1. BR Company’s registered BR (Provided by SmarTone)
2. Account No: 8-digit SmarTone billing account number (Provided by SmarTone)
3. Attribute: Two free-text fields are available to map with the billing account. You
can input any wording that help you to recognize the account, e.g.
department name, office location, cost centre number etc. Or, they
can be in blank.
In above case, you could view in the platform as below,
01234567 – Sales,C0327
01234568 – Finance,C1224
01234569 – Finance,C1224
4. Admin Email
Address:
Corporate email address of the responsible administrator (up to 20).
Public email domain is forbidden, i.e. hotmail, Gmail.
2.2 Set Up Login Account
Once the account is created in the SmarTone system, you will receive an invitation
email for Admin account setup. Please find 5 simple steps as below,
Step 1: Receive invitation email for Admin Account setup, click the link to go
to the setup page.
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Input your company email
under your responsibility
Input any corporate mobile
under your responsibility
Step 2: Enter your company email as Username and any corporate mobile
number under your account as Password.
Step 3: Define your own Username and Password with at least 6 and 8
characters respectively.
** For security, password requires a combination of letter and number.
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Step 4: Set up total 3 Secret Questions for future password recovery. Then,
the account setup completes.
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Step 5: Receive notification email for successful account setup.
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3. Admin Login
To provide a secure eBill online platform, SmarTone has implemented a dual
password authentication mechanism. With the combination of two sets of password,
Administrator’s identity can be verified. It enhances security protection for reviewing
e-statement.
To login to the Corporate Account, the self-defined Username and Password are
required as the first authentication. One-time Password (OTP) will be sent to the
Administrator via his/her corporate email, and then the Administrator is required to
enter the OTP to complete the login within 30 minutes before the OTP expired.
3.1 Login Page
Please go to SmarTone Corporate Account page with the access link as
https://corpaccount.smartone.com/.
Alternatively, you may go to the SmarTone website at https://www.smartone.com/.
Select the Business section and click the ‘Corporate Account’ icon.
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3.2 Login Procedures
Simply go through the dual password authentication process, you can login into the
eBill online platform.
Step1: Input your username
Step 2: Input your password
Step 3: Click to login
Step 1: Input your self-defined Username.
Step 2: Input your self-defined Password.
Step 3: Click login to proceed.
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Step 4: System will send a One-time
Password to your company email
Step 5: Input the One-time Password
Step 4: System will send you the One-Time Password (OTP) via your
corporate email within several minutes.
Step 5: Please enter the OTP, which will be valid for 30 minutes only.
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Step 6: You will be redirected to the main page.
You can now enjoy the comprehensive services provided by the eBill
platform.
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4. Corporate Statements
You can view and manage your billing accounts in this online platform.
4.1 Statement Balance
It allows you to review the statement balance of all accounts under your responsibility.
Simply click the pull down menu to select account. The Statement Balance amount is
same as the outstanding amount of the last invoice.
Click to exit
Review outstanding balance
HK$1008.35
Select account here
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4.2 Overview
This shows the unbilled local voice and data usage. That is, the local usage
accumulated after the last billing cutoff. By inputting the mobile number and click
search, the consumed usage of voice and data will be shown.
Input mobile number
Unbilled local voice
and data usage
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4.3 Corporate Account
It allows you to view and download the master statement by account level in PDF
format. You may use the pull down menu to select account and then click ‘Statement
of Account’ of the required billing month. The file will pop up for you to open or save.
Your Statement of Account will be retained up to the last 12 months in which the PDF
bills are accumulated since March 2016.
How to Open/ Save File
You may choose to open or save the file. The file is entitled as
AccountNo_InvoiceDate.pdf for easy tracking and recognizing.
Select account here
Click to open / save
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4.4 User Account
It allows you to view and download the statement by subscriber level in PDF format.
By simply inputting the mobile number, the Statement of Accounts under designated
mobile number will be shown. By clicking the ‘Statement of Account’ of the required
billing month, the file will pop up for you to open or save.
Input mobile number
Click to open / save
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Your Statement of Account will be retained up to the last 12 months in which the PDF
bills are accumulated since March 2016.
How to Open/ Save File
You may choose to open or save the file. The file is entitled as
AccountNo_MobileNo_InvoiceDate.pdf for easy tracking and recognizing.
4.5 Usage Details
You can view the billed usage details by inputting the mobile number and select the
required invoice issue date in the pull down menu. The call transaction with date/ time,
call type, usage amount and charge will be shown at once. By clicking the header
(Date & Time, Usage Type, or Charges), the usage detail will be sorted in relevant
order respectively.
Input mobile number
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You can acquire the historical usage details up to the last 12 months.
91234567
Headers support
sorting function
Choose invoice
issue date
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The Usage Details would be exported in PDF format and you can save the file for your
record.
Click to export
in PDF format
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5. Login
You can change your login credentials including the username, the password and the
secret questions, whenever needed. Notification email would be sent to inform you
the record update.
5.1 Settings - Change Username
You can change your Username by clicking the Change button, and enter the new
username twice and also your current password.
Click to change
username
Input your new
Username twice then
the current password
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5.2 Settings - Change Password
Click to change
password
Input your new
password twice then
the current password
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5.3 Secret Questions
The set up of Secret Questions is for password recovery via the self-help service
platform. You can change your Secret Question here. For security reason, you are
requested to answer two of the current secret questions before changing them.
Answer two of the
Secret Questions
Change new Secret
Questions
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6. Payment Methods
A list of payment methods are shown here. You can find the most suitable way to
settle the payment.
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7. Logout
For safety reason, please remember to logout every time after use.
7.1 Logout Icon
You may logout the portal by simply clicking the logout icon. A confirmation message
would be prompted afterwards.
Click here to
logout
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7.2 Timeout
If it is idle for over 30 minutes, the session would be expired and you are required to
login again.
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8. FAQ
8.1 What shall I do if I forgot the password?
Ans: If you forget your password, please click ‘Forget username and/or password’ for
self-recovery.
You are required to answer 2 secret questions. Upon completion, system will send
you a one-time verification code via email to your registered corporate email address.
Please input the code to verify your identity. Then, the system will direct you to reset
your password.
8.2 What shall I do if I forgot username?
Ans: If you forget your username, please contact your account representatives or our
24-hour Corporate Services Hotline at (852) 2281 8818 for assistance. We would
assist you in obtaining your username which would be sent to you via your registered
corporate email.
8.3 What shall I do if my account has been blocked?
Ans: When you enter an incorrect password, error message will be prompted and
your login attempt will be failed. If you fail to login for 5 times, system will direct you to
answer the secret questions. Your account will be blocked if you cannot answer the
secret questions correctly. And, you have to contact your account representatives or
our 24-hour Corporate Services Hotline at (852) 2281 8818 for assistance. We will
release your account and reset a new password for you. The new password will be
sent to your registered corporate email.
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8.4 What shall I do if I need to change the responsible billing account(s)?
Ans: To add or to remove the responsible billing account(s), please contact your
account representatives or our 24-hour Corporate Services Hotline at (852) 2281
8818 for assistance. We would change the account mapping in our system.
8.5 What shall I do if I cannot receive the One-time Password (OTP) or the
OTP expired?
Ans: In case you cannot receive the One-time Password (OTP) or the OTP expired
after 30 minutes, click the link ‘here’ under ‘Resend one-time Password’ to acquire a
new OTP.
8.6 When will the e-Statement be updated?
Ans: Bill notification will be sent via email every month reminding you the readiness of
new e-Statement. You can review your latest billing and usage details by clicking the
link in the email and login to the account.