E-Box 4ihsolutions.com.au/Ebox_4_Presentation.pdfplatform and build tailor made customer journeys....

E-Box 4.0

What is the e-box 4.0 suite of solutions?

1\21, Mary Street, Surry Hills, NSW 2010 Australia Telephone +61 (0)2 8090 [email protected] www.ihsolutions.com.au

EBOX 4.0 http://ebox4.ihsolutions.com.au/Home/LoginPage 2

E-Box 4.0

E-Box 4.0 is an integrated platform that allows a marketing department to fully manage its online presence and to develop 1:1 communication with guests.

The E-Box has been created for marketers to strategically manage their brand personality and to effectively communicate to their markets.

The platform is modular and scalable in order to cater for different needs. We help companies to collect and analyse data while building their first online presence or to further develop those that already have an established presence.

Bring your customer journeys alive with the E-Box suite of solutions.



E-Box 4.0

CRM Solutions: - Get more detailed

information about your business’s most valuable asset, your guests.

- Centralise your database and develop a targeted profile management process using your guest preferences, social media and web activities

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CRMSOLUTIONS

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SOCIALSOLUTIONS

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MAILSOLUTIONS

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MESSENGERSOLUTIONS

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CMSSOLUTIONS

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LEARNINGSOLUTIONS

SALESMULTI USE CONTENT

(Survey – Social Media E-Learning Module)

REPORT & ANALYTICS

WEBSITE (Users’ behaviour)

CAMPAIGNS (Media Mix

Customer Journeys)

CAMPAIGNSPMSWEBSITEVISITORS STAYS SALES

LOCAL DATASTORAGE

CLOUD DATASTORAGE

CRM

E-ANALYTICS



E-Box 4.0

We help identify repeat business opportunities, potential loyal guests, guests who need a booking motivation and strategies to reactivate former guests.

1. Qualify profile information

2. Remove invalid characters

3. Field quality check

4. E-mail syntax and domain check

5. Check correct address format

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E-analytics Solutions: In this hyper-connected world, data volumes constantly increase and our CRM solutions will help collecting and organising it.

Once you have the data, our tailor-made analytics can help you to make sense of it in the context of your own business.

You can make your life easier by analysing, predicting, and running your business in real time. Discover and execute on those actions that create value for your organisation.

With IHS Business Analytics Solutions you can uncover insights more quickly and more easily from all types of data – even big data – and on multiple platforms and devices.

RESERVATION

HOTELSTAY

CHECK-OUT

POST STAYMARKETING

E-BOX 4.0 CUSTOMER JOURNEY Profile UpdatesArrival NotesTransaction Data ModelingIncident Tracking

E-BOX 4.0 CUSTOMER JOURNEY Real-time FeedbackGuest Loyalty

E-BOX 4.0 CUSTOMER JOURNEY Book Activities7 Day Arrival EmailOther Pre-Stay MarketingGuest Loyalty

E-BOX 4.0 CUSTOMER JOURNEY Post Stay MerketingLoyalty ProgramsTrigger Campaign

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LEARNINGSOLUTIONS



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Mail Solutions: Relevant and targeted are the key words to a successful campaign.

Now it’s even easier to create, send and track professional HTML campaigns. Take advantage of our simple campaign management platform and build tailor made customer journeys.

Easy to use HTML editor for email and online splash pages (landing pages).

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Campaign Management: Create a truly personalised experience for each and every customer – whether you have 100 or 1 million.

Using E-Box 4.0 you can tailor every interaction, to deliver timely, relevant content that reaches customers when, where, and how they prefer.

It’s never been easier to create authentic brand relationships by responding to real-time individual behaviours.

Thanks to our innovative way to manage marketing campaigns, you can create ongoing projects with periodical editions which are made up of many targeted single issues (campaigns).

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Campaign Management | image 1



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Create Content: Assign tags, campaign associations and provide personalised content and product recommendations that are relevant and tailored specifically to each guest.

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Create Content | image 1



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Target Audience: Relevant messaging isn’t an option – it’s a necessity.

Easily filter your subscriber base to send targeted email messages based on their personal data and previous interaction with your brand.

Target Audience | image 1

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Comparative Reporting: Organise all your campaigns under main projects and then analyse your communication within each category, or across categories, using different parameters.

Comparative Reporting| image 1

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Comparative Reporting| image 2

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CMS Solutions: Our E-Box content management system has been specifically developed to enable non-technical website administrators to easily manage and maintain their website on a daily basis. For more advanced needs we also offer complete integration with our CRM.Our CMS is able to handle simple websites to complex portals that feature a hierarchical data/pages access to allow entry only to specific list of users.

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CMS | image 1



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Learning & Survey Solutions: Use our online learning and survey management system to improve your employees or guest’ performance and engagement.

Strategically use surveys to assess your organisation and analyse the way forward for your brand. Take advantage of this additional channel of communication and enrich your guest’ profiling and preferences.

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E-Learning | image 1



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Social Solutions: Manage your social media communication and grow your brand.

Organise all your social media activities on one dashboard and streamline your workflow.

Engage and collect additional, real time data from your (potential) guests.

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MAILSOLUTIONS

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MESSENGERSOLUTIONS

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CMSSOLUTIONS

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LEARNINGSOLUTIONS

Date post:	18-Jul-2020
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E-Box 4ihsolutions.com.au/Ebox_4_Presentation.pdfplatform and build tailor made customer journeys....

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