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E- Business

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Definition

A company tying its back officeoperations to its front office.

To create a unifying, holisticsource of information that allowsa business to increase its under-

standing of its customer needsin a manner that simultaneouslyincreases the customers desireto do business with that

company.

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Problems with conventional e-

business systems

There is no direct link to productinformation on arrival & delivery duedates

No ability to link multiple purchasesincluding delivery options

Feedback & responses are slow.

No true comparative shoppingengines that examine real timeinformation (delivers options,availability & divers costs)

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Problems with E-tail companies

(Internet retailers)

Limited integration of the back-endoperations with sales side ( unrealistic duedates, in accurate costs).No ability to coordinate multiple line items

(lead to extra transportation cost)No ability to see from the website, theprogress of the orderNo coordination between partners (leads

to increase costs & customer service atlowest)Poor customer care & little ability toprovide customer centric solutions.

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Brick & Mortar companies

(Traditional firms)

Do not have customer facingapplications tailored to individualcustomers

Are not scalable.

Can not handle high volume of orders& inquiries

Designed to provide information inminutes & hours.

No communication between tradingpartners on forecasts, product

introduction, phase outs and salesromotions resultin hi h inventories &

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The solutions

The provide customer centricity,married with operational excellence

via collaborative communities thatform an integrated, scalable,intelligent e-business package.

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Customer centricity

Smart store fronts that self tailorto individual user needs andprovide up-selling & cross-selling

options

Secure transaction handling (creditcards, digital cash, phone orders &

faxing).Customer care solutions thatprovide self help as well as the

ability to handle non-sale processes

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Customer centricity

Links to operational planning solutionsto provide information on productavailability & status, configuration

options , product or servicespecifications, order status &notification of problems.

It improves customer service by

providing right products with real-time information including delivery ofmultiple items.

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Operational excellence

Forecast demand by usingmathematical tools

Plan distribution & manufacturing tomaximize customer service &minimize costs.

Optimize transportation to reducecosts.

Provide end to- end processmonitoring & exception reporting

including manufacturing &

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Trading communities (Markets)

To provide capability to supply real timeexchange of complex data in multiple

formats (EDI, formatted email, HTMLsupport processes) to exchangemanufacturing and distributioninformation which include the following

Demand / Forecast information

Product life cycle information

Empower customer service through

availability of order information.

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Flexible & scalable e-business

architecture provide

Enhance customer service and quality ofoperations through enterprise wideapplications.

More closely link techniques to businessobjectives

Develop applications faster, reliably, costeffectively with minimum training orcultural change.

Meet standards of performance, reliability,security of mission critical systems.