ee-City:-City:A Public – Private PartnershipA Public – Private Partnership

Tomas MilaknisTomas Milaknis CEOCEO, Alna AB, Alna AB eCity eCity workshopworkshop, , 2023 metų balandžio mėnesio 20 diena2023 metų balandžio mėnesio 20 diena, Vilnius, Vilnius

AgendaAgenda

DefinitionDefinition RReason to considereason to consider Implementation issuesImplementation issues ALNA-ALNA-OMNITELOMNITEL Initiatives Initiatives Existing solutionsExisting solutions Summary (Call for action)Summary (Call for action)

DefinitionDefinition

AdministratioAdministrationn

BusinessBusiness

CitizenCitizen

▪ e-City e-City is a digital environment (systems and communication networks) and set of digital is a digital environment (systems and communication networks) and set of digital services aassisting the city administration, business and citizens (including city guests) services aassisting the city administration, business and citizens (including city guests) to distribute and receive information, control and monitor the city life.to distribute and receive information, control and monitor the city life.

City GuestsCity Guests

DefinitionDefinition

Infrastructure

Finance InformationManagement

▪ e-City Cornerstonese-City Cornerstones

Civil servicesCivil services

ProcurementProcurementWeb servicesWeb services

City administrationCity administration

Personalized Personalized service service

packagespackages

Mobile communityMobile community

Other GovernmentOther Government

Digital community Digital community

DefinitionDefinition

Diversification of digital environment collated with standardized processesDiversification of digital environment collated with standardized processes

The reason to considerThe reason to consider

The GOAL - to make life of the city easier and more The GOAL - to make life of the city easier and more effective by implementation of digital effective by implementation of digital communication and digital services.communication and digital services.

The reason to considerThe reason to consider

IdentificationIdentification,, Authentification Authentification,, Registration,…Registration,… Commercial licensesCommercial licenses, , taxestaxes andand finesfines, , parking fees,parking fees, ...... DevelopmentsDevelopments, , claimsclaims, , permissionspermissions, …, … ““OnlineOnline”” polling, voting, debatespolling, voting, debates ee-News-News

DigitDigital servicesal services

The reason to considerThe reason to consider

BBusiness Managementusiness Management► Basic Office productivityBasic Office productivity► Financial servicesFinancial services ( ( PayrollPayroll / / AccountingAccounting / / Invoicing, etc.Invoicing, etc.))► Customer Relationship ManagementCustomer Relationship Management

e-Business facilitiese-Business facilities Support/EnsureSupport/Ensure B2G / B2B / B2C B2G / B2B / B2C possibilitypossibility General ‘Localized’ Advisory ServiceGeneral ‘Localized’ Advisory Service

(banking/(banking/insuranceinsurance//legallegal services, services, etc.etc.))

Digital Communities. Digital Communities.

Manage and advocate local employersManage and advocate local employers

The reason to considerThe reason to consider

▪ Fast decision making in dialog with the citizens and businessFast decision making in dialog with the citizens and business

▪ Cost and time saving, quality improvement of public services, new technology Cost and time saving, quality improvement of public services, new technology challenges for the citizenschallenges for the citizens

▪ Fast and easy access to the comprehensive fresh information – new Fast and easy access to the comprehensive fresh information – new challenge for the local community and guests of the citychallenge for the local community and guests of the city

▪ As the consequence – faster business development and growth of the city As the consequence – faster business development and growth of the city prosperity prosperity

Interest of the CityInterest of the City

The reason to considerThe reason to consider

▪ Direct participation in city government, development of open and democratic Direct participation in city government, development of open and democratic societysociety

▪ Transparency of city life processes, better access to the servicesTransparency of city life processes, better access to the services, , time and time and attempts savings (One counter service)attempts savings (One counter service)

▪ Tourism expansion and growth of service demandsTourism expansion and growth of service demands

Interest of the citizensInterest of the citizens

The reason to considerThe reason to consider

▪ Faster solution of administrative issues with municipality, less bureaucracy, Faster solution of administrative issues with municipality, less bureaucracy, time and cost savings (One counter service, digital applications and time and cost savings (One counter service, digital applications and responses)responses)

▪ Faster communication between business bodies, higher business effectiveness Faster communication between business bodies, higher business effectiveness

Interest of the business

e-City. Implementation Issuese-City. Implementation Issues

Create e-City development plan and consistently implement itCreate e-City development plan and consistently implement it

▪ Develop digital infrastructureDevelop digital infrastructure

▪ Provide easy access to the services for the citizens and businessProvide easy access to the services for the citizens and business

▪ Encourage the use of digital technology (e-mail environment, internet Encourage the use of digital technology (e-mail environment, internet

at schools and libraries, info-kiosks, etc.)at schools and libraries, info-kiosks, etc.)

e-City. Implementation Issuese-City. Implementation Issues

It is not affordable by one body, neither municipality, nor business or science and It is not affordable by one body, neither municipality, nor business or science and

education. education. GoalGoal can be achieved only by tight partnership of all parties. Political can be achieved only by tight partnership of all parties. Political

and public support shall be attained and clear goals and priorities set. and public support shall be attained and clear goals and priorities set.

▪ Strategic partnership agreement, covering joint activities in e-governing Strategic partnership agreement, covering joint activities in e-governing developmentdevelopment

▪ Education activities for municipalities and society (conferences, exhibitions, Education activities for municipalities and society (conferences, exhibitions, meetings)meetings)

▪ ““Langas i ateiti” activitiesLangas i ateiti” activities

▪ Knowledge economy events (for business, science and government)Knowledge economy events (for business, science and government)

▪ ““Sunrise Valley” – integration of business, science and educationSunrise Valley” – integration of business, science and education

▪ e-Government solutionse-Government solutions

▪ Developed and implemented solutions (State and Municipality level solutions)Developed and implemented solutions (State and Municipality level solutions)

e-City. ALNA – OMNITEL e-City. ALNA – OMNITEL InitiativesInitiatives

e-Citye-City

Existing solutionsExisting solutions

e-Citye-City

▪ Remote workplace of municipality servantRemote workplace of municipality servant (permanent and mobile)(permanent and mobile)

Minicipality HQ

Municipality office 2

Municipalitoffice1

In business trip

Field operations

GPRS, GSM

via Internet, GPRS, GSM

IPsec

IPsec

IPsec

▪ Public transport monitoring and transport security , Specialized Public transport monitoring and transport security , Specialized transport monitoring, planning and control.transport monitoring, planning and control.

e-Citye-City

SEKLYSSEKLYS

Voting data and

regulations

WAP

e-mail

www

Municipality

Voting results and

statictic

Public information

Citizens

SMS

e-City e-City

▪ Voting system for citizensVoting system for citizens

e-Citye-City

Alna information system

1. C

harg

eabl

e se

rvic

e

2. Access code in SMS message

3. Access code for

approval 4. Code

approved

Third party WWW server

5. Vartotojas apmokestinamas

6. A

utho

riza

tion

for

serv

ice

Mobile agent

Internet and mobile payment systemsInternet and mobile payment systems▪ for municipality services,for municipality services,▪ for utility services,for utility services,▪ for parking, etc.for parking, etc.

e-City e-City

Public information kiosks for citizens and guestsPublic information kiosks for citizens and guests▪ in Hotels,in Hotels,▪ at places of interest,at places of interest,▪ in travel information bureau,in travel information bureau,▪ in transport terminals,in transport terminals,▪ in shopping centers.in shopping centers.

e-Citye-City

▪ SIM Plus – solution for mobile phonesSIM Plus – solution for mobile phones

e-City. e-City. Summary and Call for actionSummary and Call for action

We have all due presumption for the e-City development.We have all due presumption for the e-City development.

It is time to act! It is time to act! Act fast! Act fast!

Act effectively!Act effectively!

e-Citye-City ??

Tomas MilaknisTomas Milaknis CEOCEO, Alna AB, Alna AB