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NATIONAL INSTITUTE OF FASHION TECHNOLOGY,

GANDHINAGAR

Assignment no. 3

E-COMMERCE

G2C WEBSITE : http://www.esevaonline.com/

Submitted to : BY:

Ankit VatsyayanMr. Amar Tiwari

DFT –VI

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ROLL NO.: 03

G2C WEBSITE: http://www.esevaonline.com/

PROGRAMME/PROJECT/ UNDER WHICH THIS WEBSITE IS LAUNCHED: Intergrated Citizen Services,

govt of Andhra pradesh

DETAILS OF IMPLEMENTING AGENCY

Name: GOVERNMENT OF ANDHRA PRADESH

City: HYDERABAD

State: ANDHRA PRADESH

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Country: INDIA

E-SEVA

Looking at 'service' from the citizens' point of view, the Government of Andhra Pradeshseeks to redefine citizen services through eSeva, using state-of-the-art technologies.eSeva builds on the success of the TWINS pilot project launched in Banjara Hills,

Hyderabad, in December 1999.

VISION

The Government of Andhra Pradesh has a clear vision to create a knowledgesociety by using Information Technology in all aspects of development andgovernance. Pioneering efforts are being made to reach the benefits of IT tothe citizens - urban and rural, rich and poor, literate and illiterate. The Government isconscious of the dangers of the 'digital divide', and is making special provisions for reaching the 'information have-nots'.

• Service Centers were established by AP Government in partnership with privatesector to deliver on-line services

• Services: payments, issue of certificates, application for documents from differentagencies of state, local, central government and private sector 

• Number of counters operated by private contract staff • Software that can process multiple types of transactions• Immediate connection to a Central Web Server which in turn communicates with

departmental servers.• eSeva started with one pilot center, expanded to 43 centers in the city of 

Hyderabad, and later to 213 municipal towns, and is now being taken to rural

areas

Salient features of E-Seva

• 51 eSeva centres (with 400 service counters) spread over the Twin Cities andRanga Reddy District.

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• All service counters are facilitated with an electronic queuing system.• Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to 1.00pm

on holidays (Second Saturdays & Sundays).• 'One-stop-shop' for over 66 G2C and B2C services.• No jurisdiction limits - any citizen in the twin cities can avail of the services at any

of the 51 eSeva service centres.• Online services: eForms, eFiling, ePayments.• Payments by cash/cheque/DD/credit card/Internet.

G2C Services offered in eSeva

Payments of bills & taxes

• Electricity, Water, Telephone bills•

Property Tax, Sales Tax, Profession Tax, Income Tax• Examination fees• Road Taxes• Fines

Registrations & Certificates

• Births & deaths• Trade Licenses

Filing

• Passport Applications• Returns of Sales Tax, Income Tax, Profession Tax

Others

• RTC Bus Passes• Examination results

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Wide spectrum of citizen friendly services

Payment of utility bills

• Electricity bills• Water and sewerage bills• Telephone bills (BSNL & TATA Tele Services)• Property Tax• Sales Tax

Certificates

• Registration of births / deaths

• Issue of birth / death certificates• Registration Department : Issue of encumbrance certificates

• Issue of Caste/Nativity Certificates

Labour department

• License New Registration• License Renewal

Permits / Licences

• Medical and Health Department: Renewal of Drug Licences

• Issue / renewal of trade licences

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Transport Department Services

• Change of address of a vehicle owner 

• Transfer of ownership of a vehicle• Issue of learners' licences

• Issue / renewal of driving licences (non-transport vehicles).

• Registration of new vehicles

Information

• Transport Department Procedures• Registration Department: Market value assistance

Reservation

• Reservation of APSRTC bus tickets• HMWSSB: Reservation of water tanker • Tourism: Reservation of tickets/ accommodation 

Other Services at eSeva Centres

• Sale of passport application forms• Receipt of passport applications• Receipt of applications for new telephone connections.• Registration Department: Sale of non-judicial stamps• Registration Department: Document writing service• Collection of small savings

Internet Services

•

Internet-enabled electronic payments• Downloading of forms and Government Orders (GOs)• Filing of applications on the web• Receipt of complaints or requests in connection with citizen services

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Polices Services

• Payment of Inquest/Panchanama fees 50 Rs.• Payment for First Information Report 50 Rs.• Payment for Inquest/Panchanama fees 50 Rs.

• Payment for Post Mortem Report 50Rs.

The e-payment procedures at e-seva

• As one logs into the e- seva website , one gets a home page where he facesa lot of options including that of G2C services. Refer to the screenshot below.

• For G2C services , one is required to refer to the transc. Services optionappearing in the home page. Once the user opts for that option list of thevarious G2C services appear , as is clear from the screenshot below.

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• Once the various options appear, the user needs to just click at the desiredoption and he gets pop up window which asks for login id and password. Thepayement could be done by debit card credit cards as well as e-banking, thescreen shot is shown in the previous page.

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eSeva Departmental Services

Sl.No.Name of the

department/ServiceService Desc

1 Hyderabad Metro Water Works 1 Collection of Water Charges

2AP Central Power Distribution

Company Ltd2

Collection of Electricity Charges

3 Municipal Corporation Of Hyderabad

3 Birth Acknowledgement

4 Death Certificate Request

5 Birth Certificate Issue

6 Child Name Entry

7 Death Acknowledgement

8 Death Registration

9 Death Certificate Issue

10 Property Tax Receipt

11 Property Tax Self Assesment

12 Property Tax Demand Notice

13 Trade Licence Application

14 Trade Licence Fresh

15 Trade Licence Renewal

16 Birth Certificate Request

17 Birth Registration

18 Garbage Fee Collection

4 REGIONAL PASSPORT OFFICE

19 Collection of Applications-Fresh(RPO)

20 Collection of Applications-Renewal(RPO)

21 Collection of Applications-Minor(RPO)

5 Bharat Sanchar Nigam Limited22 BSNL Bill Receipts

23 BSNL-IT Cards

6 Commercial Taxes Department 24 Collection of VAT/CST

25 A2 Returns Filing

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26 Collection of VAT/CST(No Data)

27 Utilization of Waybills

28 VAT-200 Returns

29 CST Returns

30 VAT/TOT Collection

7 Tata Tele Services Ltd 31 TTL Bill Receipts

8Andhra Pradesh Transport

Department

32 Driving Test Fee

33 Learner License Test Fee

34 Vehicle Tax(Non-Transport)

35 Vehicle Tax(Transport With Permit)

36 Vehicle Life Tax collection

37 Vehicle First Quarter Tax

38 Temporary Registration Certificate

9 Board of Intermediate Education

40 Intermediate First Year Marks

41 Intermediate Second Year Marks

42 Inter Vocational 2nd Year Marks

10 Miscellaneous Services 43 Sale of Passport Applications

44 Sale of Trade Licence Applications

45 Sale of EAMCET Applications

46 SSC Duplicate Hallticket

47 E-CET(FDH) Applications Sale

48 E-CET(FDH) Receiving Of Application

49 DIET-CET Applications Sale

50 Sale of ICET Application

51 ICET Receiving Of Application

52 Sale of LAWCET Applications

53 LPCET Application Sale

54 Ed CET-2004 Application Sale

55 SSC Results

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56 Duplicate Receipt

57 Cyberabad Commissionerate App

58 DSC Application Sale

13 Police Department

66 Fees

67 Visa Fee

68 Bandobust Charges

69 Hotels/Lodges License

70 Amusement License

71 Fines Penalities and Compounding Fee

72 Arms License Fees

73 Arms Dealership License Fee

74 Police Station Collections

75 Traffic Chalan payment

76 Police Department

14 Labour Department

77 License Renewal

78 Labour Notice of Change

79 New Registration

80

Registration(Enumerated)

17A.P Dairy Development Co-op

Federation

85 APDDCF(Collection Of Booth Amount)

86 APDDCF(Sale of Milk Cards)

18 Ranga Reddy District Services 87 Revenue Records Delivery System-AD

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88 Demarcation of Survey Number-MRO

89 Mutations (Change of Name)

90 Revenue Records Delivery System

91 Demarcation of Survey Number-AD

19 Cyberabad Police Commissionerate

92 Furnishing of Investigation Documents

93 Report on Missing/Lost Documents

94 Traffic Challan Payments

95 Permissions/Bandobust For Private Functions

96 Acceptance Of Permission and Bandobust

97 Verification and Certificates

98 Hotels/Lodges/Restaurents/Bars/Resorts Licenses

99 Acceptance Of Hotels/Lodges Licences

100 Arms Licenses Renewal/Fresh

20 Civil Supply Services

101 Release Order(Civil Supply)

102 Release Order(Civil Supply) Ranga Reddy District

103 Ration Card Mutation and Correction

23 Dail a Job

106 Jobseeker(DAJ)

107 Employer Registration for 1 Year(DAJ)

108 Employer Registration for 6 Months(DAJ)

24 EPF109 Receiving of EPF Applications

110 Status Enquiry of Application

25 District Muncipal Administration 111 property tax(DMA)

Customer centric approach of e-seva

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Performance of e-seva

 Year 

No.of Trans.

(in Millions)

Amount

(in Millions)

2001 0.3 334

2002 4.5 10,050

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2003 10.5 38,691

2004 29.5 43,233

2005 41.8 49,150

Total 86.6 141,458

The EDS provides the following services through its urban eSeva centers within thetime standards mentioned below :-

S.No. Name of the Service Maximum time for delivery

of Service / Transaction

1 Sale of Documents 15 minutes

2 Payments of frills 15 minutes

3 Payment of Bills on Internet 10 minutes

Information provided to customers in electronic form can be categorized into:-

Electronic format Description (site contents or title

address / location where available

etc.,)

Designation and address of 

the custodian of information

(held by whom?)

Websites www.esevaonline.com This website is maintained by

the M/s SPANCO Tele

Systems ltd.,

www.kmbank.ap.gov.in A.P.T.S

15.2 Describe particulars of facilities available to citizens for obtaining information including the

working hours of a library or information center or reading room maintained for public use where

information relating to the department or records / documents are made available to the public.

Library is maintaining for internal purpose. Public can get the information or record accordingly

to the provision of RTI Act.

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Organizational model of e-seva

• Policy decisions by IT Department of Govt of AP State

• Top level administration by Director of Electronic Services• Audit by 3rd Party

Recognitions

•

Computerworld Honors (USA) 2002• CAPAM Commendation 2002• National e-Governance Award 2003• CAPAM Silver Award 2004

REFERENCE

• http://www.esevaonline.com/ 

•