e Commerce Russ

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Chapter 2The Internet, the Web, and Electronic Commerce

Multiple Choice

1. The Internet was launched in 1969 and was originally called

a) AARPNET

b) CERNETc) CERN

d) ARPANET

Answer: D

Difficulty level: HardPage: 30Response: The Internet was originally called Advanced Research Project

Agency Network (ARPANET).

2. The actual physical network made up of wires, cables, and satellites thatconnects computers and resources throughout the world is the

a) Web

b) Internet

c) e-commerced) spiders

Answer: BDifficulty level: MediumPage: 30

Response: The Internet is the actual physical network. It is made up of

wires, cables, and satellites.

3. The most popular Internet activity isa) going shopping

b) conducting research

c) playing games, reading, listening to musicd) communicating with others

Answer: D

Difficulty level: Easy

Page: 30

Response: Communicating is by far the most popular Internet activity.


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4. The fastest-growing application for the Internet is

a) going shoppingb) conducting research

c) playing games, reading, and listening to musicd) using e-mailAnswer: A

Difficulty level: MediumPage: 30

Response: Shopping is one of the fastest-growing Internet applications.

5. Most common uses of the Internet and the Web include communicating,

shopping,a) searching, entertainment, and education

b) e-commerce, e-mail, and searchingc) e-mail, entertainment, and education

d) e-commerce, e-mail, and educationAnswer: A

Difficulty level: Medium

Page: 30Response: The most common uses of the Internet include communicating,shopping, searching, entertainment, and education or e-learning.

6. The __________ is the multimedia interface to resources available on the

Internet.

a) Web

b) ISPc) browserd) URL

Answer: A


Response: The Web provides a multimedia interface to resources availableon the Internet.

7. The multimedia interface to the resources available on the Net is called thea) World Wide Web

b) Internet

c) GUI interface


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d) server

Answer: A

Difficulty level: EasyPage: 30

Response: The Web provides a multimedia interface to resources availableon the Internet.

8. The most common method for gaining access to the Internet is through a

__________.a) dumb terminal

b) virtual provider or computer

c) point-to-point computer

d) provider or host computerAnswer: D


Response: The most common way to access the Internet is through aprovider or host computer.

9. The term ISP refers to

a) internal software protocol

b) international shareware poolc) Internet service provider

d) interface standard protocol

Answer: C

Difficulty level: MediumPage: 32Response: ISP is an acronym for Internet service providers.

10. A __________ program provides access to Web resources.a) Web

b) ISP

c) browserd) URL

Answer: CDifficulty level: EasyPage: 32

Response: Browsers are programs that provide access to Web resources.


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b) destination and device

c) the protocol and the domain name

d) TCP and IPAnswer: C

Difficulty level: HardPage: 32Response: URLs have two basic partsthe protocol and the domain name

or the name of the server where the resource is located.

15. Rules for exchanging data between computers are calleda) programs

b) procedures

c) protocols

d) hyperlinksAnswer: C


Response: Protocols are rules for exchanging data between computers.

16. The most widely used Web protocol isa) http://

b) URL

c) HTMLd) ISP

Answer: A

Difficulty level: Hard

Page: 32Response: The most widely used Web protocol is http://.

17. Moving from one Web site to another is called

a) jumpingb) moving

c) surfing

d) applyingAnswer: C

Difficulty level: EasyPage: 32Response: Browsers allow you to explore, or surf the Web by moving from

one Web site to another.


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c) Web page

d) domain page

Answer: CDifficulty level: Medium

Page: 33Response: The browser interprets the HTML commands and displays thedocument as a Web page.

22. HTML is an acronym for __________.a) Hyperlink Markup Language

b) Hypertext Markup Language

c) Hypertext Markup Link

d) Hypertext Modern LanguageAnswer: B


Response: HTML is an acronym for Hypertext Markup Language.

23. Connections to other documents or to other locations within a Web site area) filters

b) hyperlinks

c) plug-insd) bots

Answer: B


Page: 33Response: Hyperlinks or links connect to other documents containingrelated information.

24. Hyperlinks in a Web document typically appear as

a) bolded and underlinedb) italicized and underlined

c) underlined and colored

d) bolded and italicizedAnswer: C

Difficulty level: MediumPage: 33Response: Hyperlinks appear as underlined and colored on the Web page.


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25. __________ are widely used to add interest and activity to a Web site bypresenting animation, displaying graphics, providing interactive games, and

more.a) Appletsb) Bots

c) Plug-insd) Spiders

Answer: A

Difficulty level: MediumPage: 33Response: Applets are widely used to add interest and activity to a Web site

by presenting animation, displaying graphics, providing interactive games,

and more.

26. Applets are typically written in a programming language called

a) XMLb) Basic

c) Pascal

d) JavaAnswer: DDifficulty level: Hard

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Response: Applets are typically written in Java.

27. Which of the following are not required in order to send and receive e-

mail?a) e-mail account

b) Web page

c) access to the Internet

d) e-mail programAnswer: B


Response: You do not require a Web page in order to send and receive e-

mail.

28. Which of the following is not one of the basic elements of an e-mailmessage?

a) header


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b) footer

c) message

d) signatureAnswer: B

Difficulty level: HardPage: 34Response: A footer is not one of the basic elements of an e-mail message.

29. A one-line description, used to present the topic of an e-mail message, isreferred to as thea) header

b) address

c) subjectd) signature

Answer: CDifficulty level: Easy

Page: 34Response: A one-line description used to present the topic of the message is

the subject.

30. Unwanted and unsolicited e-mails are called

a) spamb) junk

c) flame

d) lurk

Answer: ADifficulty level: EasyPage: 34

Response: Unwanted and unsolicited e-mails are called spam.

31. Newsgroups use a special network of computers called thea) UseNet

b) MailNet

c) AddressNetd) ChannelNet

Answer: ADifficulty level: MediumPage: 36


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Response: Newsgroups use a special network of computers called the

UseNet.

32. A popular chat service is calleda) IM-Chatb) UseNet Chat

c) Internet Protocol Chatd) Internet Relay Chat

Answer: D

Difficulty level: MediumPage: 36Response: Internet Relay Chat (IRC) is a popular chat service.

33. Before you submit a contribution to a discussion group, you should first

a) lurkb) signal

c) queued) ping

Answer: A

Difficulty level: MediumPage: 37Response: Before you submit a contribution to a discussion group, you

should first lurk (observe or read the communications from others).

34. Specialized programs that assist you in locating information on the Web

and the Internet are called

a) browsersb) Gophersc) search engines

d) applets

Answer: CDifficulty level: Medium

Page: 40Response: Search engines are specialized programs that assist you in

locating information on the Web and the Internet.

35. These search engines receive the results, eliminate duplicates, order thehits, and then provide the edited list to you

a) megasearch engines


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b) metasearch engines

c) keyword search engines

d) directory search enginesAnswer: B

Difficulty level: HardPage: 41Response: Metasearch engines are designed to perform all of these tasks.

36. Buying and selling goods over the Internet is called __________a) hyper-marketing

b) cyber-selling

c) e-commerce

d) euro-conversionAnswer: C


Response: Electronic commerce (e-commerce) is the buying and selling ofgoods over the Internet.

37. This type of electronic commerce involves the sale of a product or serviceto the general public.

a) B2C

b) B2Pc) C2C

d) B2B

Answer: A

Difficulty level: MediumPage: 43Response: B2C involves the sale of a product or service to the general

public.

38. This type of e-commerce often takes the form of an electronic version ofthe classified ads or an auction.

a) B2C

b) C2Cc) G2C

d) B2BAnswer: BDifficulty level: Medium

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Response: C2C often takes the form of an electronic version of the classified

ads or an auction.

39. Virtual stores for B2C electronic commerce are also known asa) auctionsb) houses

c) Web storefrontsd) Internet buyers

Answer: C

Difficulty level: MediumPage: 43Response: Web storefronts are virtual stores for B2C electronic commerce.

40. Another name for electronic cash or e-cash, the Internet equivalent totraditional cash, is

a) cybercash and analog cashb) digital cash and cybercom

c) carders and cybercom

d) cybercash and digital cashAnswer: DDifficulty level: Medium

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Response: Electronic cash is also known as cybercash and digital cash.

41. __________ are specialized utility programs that make using the Internetand the Web easier and safer.a) Telecom

b) Web utilities

c) Norton Utilitiesd) Web firewalls

Answer: BDifficulty level: Medium

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Response: Web utilities are specialized utility programs that make using theInternet and the Web easier and safer.


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42. An Internet standard that allows you to connect to another computer (host)

on the Internet and to log on to that computer as if you were on a terminal in

the next room isa) FTP

b) AOLc) Listervd) Telnet

Answer: DDifficulty level: Medium

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Response: Telnet is the Internet standard that accomplishes this task.

43. Programs that are automatically loaded and operate as a part of your

browser are referred to as __________.a) FTP

b) plug-insc) add-ons

d) TelnetAnswer: B


Page: 46Response: Plug-ins are programs that are automatically loaded and operateas part of your browser.

44. An Internet standard for transferring files is known as

a) IRC

b) Telnetc) FTPd) WAIS

Answer: C


Response: File transfer protocol (FTP) is an Internet standard fortransferring files.

45. A(n) __________ can be used to block access to specific sites.a) filter

b) hardware block

c) censor


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d) Rubicon

Answer: A


Response: Filters block access to selected sites.

True/False

46. The Internet was introduced in 1969 at the Center for European Nuclear

Research.

Answer: FalseDifficulty level: HardPage: 30

Response: The Web was introduced in 1992 at the Center for European

Nuclear Research (CERN) in Switzerland.

47. The most popular Internet activity is shopping.

Answer: False


Response: Communicating is the most popular Internet activity.

48. The Web is another name for the Internet.

Answer: FalseDifficulty level: Medium

Page: 30Response: The Web is another name for the WWW or the World WideWeb.

49. The actual, physical network used for international communication is called

the Internet.

Answer: True


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Response: The Internet is the actual physical network.

50. The most common way to access the Internet is through a provider or hostcomputer.Answer: True


Response: The most common way to access the Internet is through a

provider or host computer.

51. Some Internet providers offer free Internet access.Answer: True


Response: There are some companies that offer free Internet access.

52. Regional service providers offer access through standard telephoneconnections. Users can access the Internet from almost anywhere within the

country without incurring long-distance telephone charges.


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Response: Access to the Internet from outside the regional area will incur

long-distance connection charges.

53. Commercial Internet service providers include national, regional, and

wireless service providers.Answer: True


Response: Commercial Internet service providers include all of these.

54. Browsers are programs that provide access to Web resources.Answer: True



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Response: Browsers are programs that provide access to Web resources.

55. Users of the Internet are part of a large client/server network.Answer: True


Response: The users computer acts as the client that requests services from

the providers computer or server.

56. In the Internet address "[email protected], the domain name ismaryellen.

Answer: FalseDifficulty level: Hard

Page: 32Response: The domain name is userfriendly.org.

57. The connections from one page of information on the World Wide Web to

another are called hyperlinks.

Answer: TrueDifficulty level: Medium

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Response: Hyperlinks or links connect documents on the WWW to other

documents containing related information.

58. A programming language used to write animation for the World Wide Webis called applet.


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Response: Java is the programming language that is used to write animationfor the WWW.


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59. A programming language used to write animation for the World Wide Web

is called Java.

Answer: TrueDifficulty level: Medium

Page: 33Response: Java is the programming language that is used to write animationfor the World Wide Web.

60. An applet defines the rules for passing information between two or more

computers.Answer: FalseDifficulty level: Medium

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61. You can use e-mail to send messages but not files across the Internet.Answer: False


Page: 34Response: E-mail can contain many different types of file attachments.

62. The three parts of an e-mail message are the header, message, and

signature.

Answer: True

Difficulty level: MediumPage: 34Response: A typical e-mail address has three basic elementsheader,

message, and signature.

63. Two of the most widely used e-mail programs are Netscape's Navigator and

Internet Express.


Page: 34Response: Two of the most widely used e-mail programs are MicrosoftsOutlook Express and Netscapes Mail.


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69. Newsgroups, unlike mailing lists, use a special network of computers called

the UseNet.Answer: TrueDifficulty level: Medium

Page: 36Response: Newsgroups use a special network of computers called the

UseNet.

70. Eavesdropping describes the process of reading posts to a discussion group

before you post one of your own.Answer: False


Response: This observation process is called lurking.

71. Special programs called agents, spiders, or bots continually look for newinformation and update search services databases.

Answer: True


Response: Special programs called agents, spiders, or bots continually look

for new information and update the search services databases.

72. An index search organizes information into categories like art, science,

sports, etc.Answer: True

Difficulty level: HardPage: 40

Response: An index search allows users to select a category or topic that fits

the information that they want.

73. Metasearch engines are programs that automatically submit your search

request to a single search engine.


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Answer: False


Page: 41Response: Metasearch engines are programs that automatically submit your

search request to several search engines simultaneously.

74. The use of electronic commerce is growing rapidly.

Answer: True

Difficulty level: EasyPage: 42Response: Shopping on the Internet is growing rapidly and there seems to be

no end in sight.

75. C2C involves the sale of a product or service to the general public.Answer: False


Response: B2C involves the sale of a product or service to the general

public.

76. B2B involves the sale of a product or service from one business to another.

Answer: TrueDifficulty level: Easy

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Response: B2B involves the sale of a product or service from one business

to another.

77. Web storefronts are virtual stores for B2C electronic commerce.

Answer: TrueDifficulty level: Easy

Page: 43Response: Web storefronts are virtual stores for B2C electronic commerce.

78. Web auctions are identical to traditional auctions in that the buyers and

sellers eventually meet face-to-face.Answer: FalseDifficulty level: Medium

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Response: Web auctions are similar to traditional auctions except that

buyers and sellers seldom, if ever, meet face-to-face.

79. Cybercash is a medium of exchange on the Internet.Answer: TrueDifficulty level: Medium

Page: 44Response: Cybercash and digital cash are the Internets equivalent to

traditional cash.

80. A plug-in is an independent program that can be executed by the browser to

add capabilities.Answer: True


Response: Plug-ins are programs that are automatically loaded and operateas a part of your browser.

81. FTP allows you to connect to another computer and run programs there.

Answer: False


Response: FTP is an Internet standard for transferring files.

82. Telnet is the Internet standard for transferring files across the Internet.

Answer: False


Response: Telnet is an Internet standard that allows you to connect toanother computer (host) on the Internet and to log on to that computer as if

you were on a terminal in the next room.

83. Copying files from your computer to another computer on the Internet iscalled uploading.

Answer: True


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Response: Uploading is the process of copying files from your computer toanother computer on the Internet.

84. Filter programs can monitor use and generate reports about Internet usageon your computer.

Answer: True

Difficulty level: MediumPage: 47Response: Filters can monitor use and generate reports detailing the total

time spent on the Internet and the time spent at individual Web sites, chat

groups, and newsgroups.

85. Filter programs allow only pre-selected words or images to appear on your

browser screen.Answer: False


Page: 47Response: Filters can also block out selected sites and set time limits.

Fill-In-The-Blank

86. The __________ is the actual physical network made up of wires, cables,and satellites.Answer: Internet


Page: 30Response: The Internet is the actual physical network made up of wires,

cables, and satellites.

87. The __________ is a multimedia interface to resources available on the

Internet.Answer: WebDifficulty level: Medium

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Response: The Web is a multimedia interface to resources available on the

Internet.

88. The most common way for individuals to access the Internet is through aprovider or a __________ computer.Answer: host


Response: The most common way to access the Internet is through a

provider or host computer.

89. While connected to the Internet, the users computer is the __________ that

requests services from theproviders computer or server.Answer: client


Response: The users computer is the client computer.

90. In the e-mail address [email protected], what is thedomain name?

Answer: macaroon.org


Response: The second part presents the domain name or the name of the

server where the resource is located.

91. __________ are programs that provide access to Web resources.

Answer: BrowsersDifficulty level: Easy

Page: 32Response: Browsers are programs that provide access to Web resources.

92. __________ are rules for exchanging data between computers.Answer: ProtocolsDifficulty level: Hard

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93. The second part of a URL is referred to as the __________ name. Itidentifies the server where the resource is located.Answer: domain


Response: The domain name is the second part of the URL.

94. __________ are connections to other documents that contain related

information on the World Wide Web.Answer: Hyperlinks (links)


Response: Hyperlinks or links connect documents that contain relatedinformation on the Web.

95. A programming language used to write animation for the World Wide Web

is called __________.

Answer: JavaDifficulty level: Medium

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Response: Java is a programming language that is used to write animation

for the WWW.

96. __________ are special programs that are typically written in a

programming language called Java.Answer: Applets


Response: Applets are typically written in Java.

97. In an e-mail message, the __________ element is a one-line description,used to present the topic of the message.Answer: subject



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Response: The subject is a one-line description, used to present the topic of

the message.

98. Unwanted and unsolicited e-mail is referred to as __________.Answer: spam


Response: Spam is unwanted and unsolicited e-mail.

99. Destructive programs that are often attached to unsolicited e-mail are called

computer __________.

Answer: virusesDifficulty level: Easy

Page: 34Response: Computer viruses are destructive programs that are often

attached to unsolicited e-mail.

100. __________ lists allow members to communicate by sending messages to alist address.Answer: Mailing


Page: 36Response: Mailing lists allow members of a mailing list to communicate by

sending messages to a list address.

101. __________ groups allow direct live communication. They are typically

composed of individuals who have never met face-to-face.

Answer: ChatDifficulty level: Medium

Page: 36Response: Chat groups allow direct live communication and are typically

composed of individuals who have never met face-to-face.

102. To use instant messaging (IM), you specify a list of friends (also known as__________ or contacts) and register with an instant message server.Answer: buddies



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Page: 36

Response: List of friends is also known as buddies or contacts.

103. Reading the communications of others before you join a discussion group iscalled __________.Answer: lurking


Response: Observing or reading the communications from others before you

submit a contribution to a discussion group is referred to as lurking.

104. A __________ engine is a specialized program that can assist you inlocating information on the Web and the Internet.

Answer: searchDifficulty level: Easy

Page: 40Response: Search engines are specialized programs that assist you in

locating information on the Web and the Internet.

105. In a __________ search, you enter a phrase reflecting the information you

want.

Answer: keywordDifficulty level: Medium

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Response: In a keyword search, you enter a keyword or phrase reflecting the

information you want.

106. In a directory search, also known as an __________ search, you select a

category or topic that fits the information you want.Answer: index


Response: A directory search is also known as an index search.

107. __________ engines submit search requests to several search enginessimultaneously.Answer: Metasearch



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Response: Metasearch engines are programs that automatically submit your

search request to several search engines simultaneously.

108. __________ search engines such aswww.medsite.comfocus on subject-specific Web sites.

Answer: SpecializedDifficulty level: Hard

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Response:www.medsite.comis just one example of a specialized searchengine.

109. __________ is the term used to describe the buying and selling of goodsover the Internet.

Answer: E-commerceDifficulty level: Easy

Page: 42Response: Electronic commerce is the buying and selling of goods over the

Internet.

110. Criminals known as __________ specialize in stealing, trading, and using

stolen credit cards over the Web.Answer: carders


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Response: Criminals known as carders specialize in stealing, trading, andusing stolen credit cards over the Internet.

111. This basic type of e-commerce (__________) involves the sale of a productor service to the general public or endusers.

Answer: B2CDifficulty level: Medium

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Response: B2C involves the sale of a product or service to the generalpublic or endusers.

112. This basic type of e-commerce (__________) involves individuals selling

to individuals.
http://www.medsite.com/http://www.medsite.com/http://www.medsite.com/http://www.medsite.com/http://www.medsite.com/http://www.medsite.com/http://www.medsite.com/http://www.medsite.com/


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Answer: C2C


Page: 43Response: C2C involves individuals selling to individuals.

113. This basic type of e-commerce (__________) involves the sale of a product

or service from one business to another.Answer: B2B


Page: 43Response: B2B involves the sale of a product or service from one businessto another.

114. Web __________ are virtual stores for B2C electronic commerce.

Answer: storefrontsDifficulty level: Medium

Page: 43Response: Web storefronts are virtual stores for B2C electronic commerce.

115. In a Web __________, sellers post descriptions of products at a Web siteand buyers submit bids electronically.

Answer: auction


Response: In Web auctions, sellers post descriptions of products at a Web

site and buyers submit bids electronically.

116. Auction __________ sites sell a wide range of merchandise directly to

bidders. These sites operate like a traditional auction.

Answer: houseDifficulty level: Medium

Page: 44Response: Auction house sites sell a wide range of merchandise directly to

bidders.

117. __________ cash is the Internets equivalent to traditional cash.Answer: ElectronicDifficulty level: Medium

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Response: E-cash is also known as cybercash and digital cash.

118. Web __________ are specialized programs that make using the Internet

and the Web easier and safer.Answer: utilitiesDifficulty level: Medium

Page: 45Response: Web utilities are programs that make working with the Web and

the Internet easier and safer.

119. __________ is an Internet standard that allows you to connect to another

computer (host) on the Internet and to log on to that computer as if you were

on a terminal in the next room.Answer: Telnet


Response: Telnet is the Internet standard that supports this task.

120. __________ is an Internet standard for transferring files.Answer: FTPDifficulty level: Medium

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Response: FTP is an Internet standard for transferring files.

121. __________ is the ability to copy files to your computer from the Internet.

Answer: DownloadingDifficulty level: MediumPage: 46

Response: Downloading is the process of copying files to your computer

from the Internet.

122. A(n) __________ is a program that is automatically loaded with a Web

browser and provides additional capabilities to see multimedia content.

Answer: plug-inDifficulty level: Medium

Page: 46Response: Plug-ins are programs that are automatically loaded and operateas a part of your browser.


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123. A __________ allows an individual to block selected sites that cannot be

browsed.Answer: filterDifficulty level: Medium

Page: 47Response: Filters are used to block access to selected sites.

Essay

124. List three commercial Internet service providers.

Answer: Three Internet service providers are national service providers

(AOL), regional service providers, and wireless service providers.Difficulty level: Hard

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125. Label and define the elements of a typical e-mail message.Answer: A typical e-mail message has three basic elements: header,

message, and signature. The header appears first and typically includes theaddress, subject and any attachments. The letter or message comes next andis typically short and to the point. The signature line provides additional

information about the sender. Typically, this information includes the

sender's name, address, and telephone number.


126. Explain the parts of a URL.Answer: URLs are addresses of Web resources. The first part is the

protocol. The protocol http:// is by far the most common. The second partpresents the domain name or the name of the server where the resource islocated, and the type of domain (org, net, gov, edu).


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127. Differentiate between a mailing list and a newsgroup.

Answer: Newsgroups use a special network of computers called the

UseNet. Members of a mailing list communicate by sending e-mail to a listaddress.


128. Explain how a chat group differs from instant messaging.

Answer: Chat groups allow direct live communications. To participate,

the user joins a chat group, selects a channel (topic) and communicates livewith others. Others see the typed message and respond in the samemanner. Instant messaging also allows one or more people to communicate

via direct, live communications. The user has greater flexibility and

control, however. The user specifies a list of friends with an instantmessaging service. When the user connects to the Internet, the software

notifies the contacts that this user is online and in turn notifies this user as towho else is online. Messages can then be sent back and forth.


129. Describe what is meant by lurking on the Internet.Answer: Lurking describes the process of reading posts to a discussion

group before you post one of your own.


130. Describe what electronic commerce is, and explain the three basic types.Answer: E-commerce is the buying and selling of goods over theInternet. There are three basic types of electronic commerce: business-to-

consumer, consumer-to-consumer, and business-to-business. Web

storefronts are virtual stores for business-to-consumer (B2C) electroniccommerce. Shoppers visit the stores on the Web to inspect merchandise and

make purchases. Web storefront creation packages or commerce servers areevolving to help businesses create virtual stores. These packages create Web

sites that allow visitors to register, browse, place products into virtual

shopping carts, and purchase goods and services. Web auctions are similarto traditional auctions except that buyers and sellers seldom, if ever, meet

face-to-face. Electronic payment options include credit card, check, andelectronic cash or e-cash.Difficulty level: Medium


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131. Telnet and FTP are Internet standards. Describe each of these concepts.Answer: Telnet is the Internet service that helps you to connect to anothercomputer on the Internet and log on to that computer as if you were on a

terminal in the next room. FTP is an Internet service for transferringfiles. Many computers on the Internet allow you to copy files to your

computer, called downloading. You can also use FTP to copy files from

your computer to another computer on the Internetcalled uploading.Difficulty level: MediumPage: 46

132. What is a "plug-in?"

Answer: A plug-in is a program that automatically loads with your browserand gives your browser additional capabilities.


133. Explain the function and necessity for filters on the Internet.

Answer: Filter programs allow individuals to block out access to selected

Internet sites. Filters allow parents as well as organizations to block outsites and set time limits. Filters can prevent children from roaming freely on

the Internet.


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