E-Delivery: Helping

Students Go the Distance

Mary Anne KnefelSusan Reiter

Jonathan Helmke

University of Dubuque

MILC Conference April 10, 2014

University of Dubuque

1,885 FTE students

Seminary 153 FTE 60% Distance Distance program began 2007

Perceptions

Negatives Viewed as inferior to residential “Cash cow” Diploma mills

Positives Opens educational opportunities Gives voice to all

Authentic Learning

Successful learning occurs in context & community

Authentic Distance Learning The essence of distance learning is community Interpersonal issues key to success

Library’s Role in Authentic Learning

Create a residential experience for Distance students Information Literacy Program

Document Delivery & Interlibrary Loan

Intersection of IL & ILL

Seminary has unique research requirements

Theological and Biblical Research

Hebrew Exegesis

Theological Dictionary of the Old Testament

Biblical Commentaries

Planning

Organic: Distance Education affects entire library

“Blurred Lines” between IL, Ref, ILL, & Circ Timing always matters Not everything online Students will reach out to multiple access

points

Hebrew Exegesis Course Page

Hebrew Exegesis Assignment

1st ILLiad Customization

ILLiad status identifies distance students Keep stats Route requests

2nd ILLiad Customization

Requests are routed to an ILLiad custom queue

Most are doc del

Alerts ILL staff to any book requests

3rd ILLiad Customization

ILLiad is encoded to print “Mail to Patron” on received books

ILL staff does not have to remember which are distance requests

Finally – ILL Staff EvaluatesThe good, the bad, the ugly

Process by ILL – ‘good’ citations (70%)

Refer to librarian for help (20%)

Refer back to patron (10%)

The Good

Citation will have title, page numbers and terms often no call # ILL staff still can retrieve & scan

The Bad

Citation with Volume & pages; no term Term & pages; no volume

A librarian may be able to help

The Ugly A citation with no

Volume number Page numbers No terms or terms not in English

Back to patron – ILL staff e-mail or cancels

And Uglier

Sometimes students will just give it a shot

Obviously it goes back to the patron for more info

Tips For Success

Adhere to a 10% or 30 page maximum

Establish a firm turnaround time – 48 hrs.

Promote ILLiad as the point of access

Offer mailing of ILL books

Document Delivery Statistics

2008/2009 2009/2010 2010/2011 2011/2012 2012/20130

50

100

150

200

250

300

Online

Residential

Reflections

ILL and Reference

Working with faculty on assignments

Assessment

Future

ILLIAD and WorldShare Developments

E-books: commentaries?

Changes at the Seminary=changes at the Library