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REQUEST FOR PROPOSAL
FOR
SELECTION OF SYSTEM INTEGRATOR
FOR
STATE WIDE ROLL-OUT OF e-DISTRICT MMP -UTTAR PRADESH FOR ZONE II
VOLUME II
RFP No.: CeG/P/9/II/RFP-SI-02/13
Centre for e-Governance
2nd Floor, UPTRON Building, Near Gomti Barrage, Gomti Nagar, Lucknow-226010
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 2 of 85
Table of Contents
List of Abbreviation ............................................................................................................ 4
GLOSSARY OF TERMS ....................................................................................................... 5
1 Request for Proposal Datasheet ................................................................................... 6
2 Introduction................................................................................................................. 7
3 Implementation Framework.......................................................................................... 8
4 Scope of the Project .................................................................................................. 10
4.1 Introduction ........................................................................................................ 10
4.2 Solution & Technology Architecture ..................................................................... 12
4.2.1 Overview ..................................................................................................... 12
4.3 Scope of Services – Project Implementation Phase................................................ 12
4.3.1 Solution Design ............................................................................................ 13
4.3.2 Overview of existing Pilot e-District Application ............................................. 13
4.3.3 State Specific Requirements ......................................................................... 14
4.3.4 Network Connectivity ................................................................................... 16
4.3.5 Site Preparation ........................................................................................... 16
4.3.6 Hardware Commissioning at Field Offices ...................................................... 18
4.3.7 Installation and Commissioning of IT Infrastructure ....................................... 21
4.3.8 Licenses ...................................................................................................... 21
4.3.9 Capacity Building / Training .......................................................................... 21
4.3.10 Sign off Deliverables / Exit Criteria ............................................................... 24
4.3.11 Manpower requirements ............................................................................... 25
4.3.12 Project Management .................................................................................... 26
4.4 Scope of Services - Operation and Maintenance Phase .......................................... 27
4.4.1 Overview of Post Implementation Services .................................................... 27
4.4.2 Warranty Support ......................................................................................... 28
4.4.3 Annual Technical Support ............................................................................. 29
4.4.4 Help Desk and Trouble ticket management system ......................................... 29
4.5 General Requirements ......................................................................................... 30
4.6 Exit Management ................................................................................................ 32
4.6.1 Purpose ....................................................................................................... 32
4.6.2 Transfer of Assets ........................................................................................ 32
4.6.3 Cooperation and Provision of Information ...................................................... 32
4.6.4 Confidential Information, Security and Data................................................... 33
4.6.5 Employees ................................................................................................... 33
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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4.6.6 Transfer of Certain Agreements .................................................................... 34
4.6.7 Rights of Access to Premises ........................................................................ 34
4.6.8 General Obligations of the System integrator ................................................ 34
4.6.9 Exit Management Plan .................................................................................. 34
5 Detailed Implementation and Roll-out Plan ................................................................. 35
6 Annexures ................................................................................................................. 36
6.1 Network Connectivity .......................................................................................... 36
6.2 Hardware Requirement (Estimated) ..................................................................... 47
6.3 Site Preparation Requirement .............................................................................. 47
6.4 Bill of Material ..................................................................................................... 48
6.4.1 Form C: Bill of Material (Infrastructure at Field Offices) .................................. 48
6.5 Non-Functional Requirements .............................................................................. 82
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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List of Abbreviation
Sr. No. Abbreviation Description
1 BPR Business Process Re-engineering
2 CCN Change Control Note
3 CDAC Centre for Development of Advanced Computing
4 CeG (U.P.) Centre for e-Governance, Uttar Pradesh
5 CMS Content Management System
6 CSC Citizen Service Center
7 CSP Content Service Provider
8 DeGS District e-Governance Society
9 DeitY Department of Electronics and Information Technology
10 DHQ District Head Quarter
11 EC Empowered Committee
12 EMD Earnest Money Deposit
13 GoI Government of India
14 GoUP Government of Uttar Pradesh
15 MCIT Ministry of Communication and Information Technology
16 MMP Mission Mode Project
17 MSA Master Service Agreement
18 MSDG Mobile Service Delivery Gateway
19 MSME Micro, Small & Medium Enterprises
20 NDA Non-Disclosure Agreement (NDA).
21 NeGP National e-Governance Plan
22 NIC National Informatics Centre
23 NPI National Portal of India
24 NPMU National Program Management Unit
25 OEM Original Equipment Manufacturer
26 PBG Performance Bank Guarantee
27 RFP Request for Proposal
28 SDC State Data Center
29 SeMT State e-Governance Mission Team
30 SI System Integrator
31 SLA Service Level Agreement
32 SPF State Portal Framework
33 SPMU State Program Management Unit
34 SSDG State Services Delivery Gateway
35 STQC Standardization Testing and Quality Certification
36 SWAN State Wide Area Network
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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GLOSSARY OF TERMS
The definitions of various terms that have been used in this RFP are as follows:
“Request for Proposal (RFP)” means all three Volumes and its Annexures and any other
documents provided along with this RFP or issued during the course of the selection of
bidder, seeking a set of solution(s), services(s), materials and/or any combination of them.
“Contract / Agreement / Contract Agreement / Master Service Agreement” means the
Agreement to be signed between the successful bidder and CeG (U.P.), including all
attachments, appendices, all documents incorporated by reference thereto together with
any subsequent modifications, the RFP, the bid offer, the acceptance and all related
correspondences, clarifications, presentations.
“Bidder” means any company incorporated under Indian Companies Act 1956 and shall
include group/consortium of companies coming together to participate in this bid, offering
the solution(s), service(s) and /or materials as required in the RFP. The word Bidder when
used in the pre-award period shall be synonymous with parties bidding against this RFP,
and when used after award of the Contract shall mean the successful party with whom the
agreement is signed for rendering of services for implementation of this project.
“Consortium” shall mean association of two or more distinct legal entities but not
exceeding three in number, formed specifically or otherwise for the purpose of bidding.
“Proposal / Bid” means the Pre-Qualification, Technical and Commercial bids submitted
for this project against this RFP.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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1 Request for Proposal Datasheet
Sr.
No.
Information Details
1. RFP reference No. and Date RFP no.: CeG/P/9/II/RFP-SI-02/13
Date: 2nd November, 2013
2. Non Refundable Tender Cost INR 25,000 (Rupees Twenty Five
thousand only)
3. Earnest Money Deposit (EMD/ Bid Security)(Rs.) Rs. 1,00,00,000 (Rupees One Crore
only)
4. Last date and time for submission of queries for
clarifications
9th November, 2013; 4:00 PM
Email: [email protected]
5. Release of response to pre-bid queries 16th November, 2013
6. Date, time and venue of pre-bid conference 11th November, 2013 at 11:30 AM
eSuvidha Meeting Hall,
Uptron Building, Near Gomti
Barrage, Gomti Nagar, Lucknow -
226 010
Email: [email protected]
7. Last date, time (deadline) and venue for receipt of
proposals in response to RFP notice
2nd December, 2013; 2:00 PM
eSuvidha Meeting Hall,
Uptron Building, Near Gomti
Barrage, Gomti Nagar,
Lucknow - 226 010
8. Date, time and venue of opening of Technical
Proposals received in response to the RFP notice
16th December, 2013 at 2:00 PM
eSuvidha Meeting Hall,
Uptron Building, Near Gomti
Barrage, Gomti Nagar,
Lucknow - 226 010
Email: [email protected]
9. Place, time and date of opening of Financial
Proposals received in response to the RFP notice
Will be intimated later
10. Contact person for queries State Coordinator
Centre for eGovernance (U.P.),
2nd Floor, Uptron Building,
Near Gomti Barrage,
Gomti Nagar,
Lucknow - 226 010
Email: [email protected]
11. Addressee and address at which proposal in
response to RFP notice is to be submitted
State Coordinator
Centre for eGovernance (U.P)
2nd Floor, Uptron Building,
Near Gomti Barrage,
Gomti Nagar,
Lucknow - 226 010
Email: [email protected]
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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2 Introduction
NeGP was approved by the Government of India in May 2006, with the following vision:
“Make all Government Services accessible to the common man in his locality, through
common service delivery outlets and ensure efficiency, transparency and reliability of such
services at affordable costs to realise the basic needs of the common man”
To realize this vision, 31 Central, State and Integrated Mission Mode projects (MMPs)
along with 8 support components were identified and approved under NeGP. States have
been given flexibility to identify up to 5 additional state-specific projects, which are
particularly relevant for the economic development of the State. NeGP also envisages
creation of the core IT infrastructure in the form of SWANs, SDCs and one lakh front ends
namely CSCs in rural areas across the country to deliver public services electronically.
e-District is one of the 31 MMPs under NeGP, with the Department of Electronics &
Information Technology (DeitY), Government of India (GoI) as the nodal department, to be
implemented by State Government or their designated agencies. This MMP aims at
electronic delivery of identified high volume citizen centric services, at district and sub-
district level, those are not part of any other MMP. To achieve these objectives service
levels and outcomes for each of these services will be clearly laid down by the State
concerned, with a view to improving the efficiency and effectiveness of the service
delivery. The MMP envisages leveraging and utilizing the four pillars of e-infrastructure
namely, State Data Centres (SDCs), State Wide Area Network (SWANs), State Service
Delivery Gateways (SSDGs) and Common Service Centres (CSCs), optimally to deliver
public services electronically to citizens at their door steps. Initially only those high
volume citizen-centric services will be taken up for implementation which have high
priority for the State. New services will be added to the portfolio subsequently, once the
demand for the initial set of e-enabled services increases.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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3 Implementation Framework
e-District project shall be implemented in a way where the districts will play a major role. E
District shall be implemented in alignment with the NeGP principle of “centralized planning and
decentralized implementation”. State IT Department/ Nodal Agency shall play a key role in
planning and implementation of the program in collaboration with the district.
The role of the DeitY, GoI focuses primarily in planning of national level roll out, issuing
guidelines, funding support to the state, monitor and support the state in implementation of
the project. State shall drive the implementation at the state/district level. The diagram
illustrating the key stakeholders and their role in implementation and for managing the e-
District MMP is shown below:
e-District MMP aims at electronic delivery of all public services at district / sub district level,
progressively. Initially 10 categories (5 mandatory + 5 State specific) of identified high volume
citizen centric public services at district and sub-district level will be taken up for
implementation.
Services are classified into 3 basic categories:
Type 1 services are typically those services for which an accurate digital database is
available. For e.g. in the State of Andhra Pradesh, Land Records have been digitized and
several land-related services are now available across the counter. Similarly, once birth
and death are registered, stored in secured database and digitally signed; birth and death
certificate can be issued on demand across the counter.
Type 2 services are those services which can migrate to Type 1 services with data
digitization and onetime physical verification. For e.g. issue of Caste Certificate. Till such
time as the centralized, digitally signed databases are created, Type 2 services are
delivered within a pre-defined period, say 2 weeks.
Type 3 services require physical presence / verification and cannot be delivered across
counter, like issuance of arm license.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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Prioritization of Services shall be done on the basis of categories under which the Services
shall fall.
An Integrated Service Delivery Framework has been designed by DeitY in July 2012, and
communicated to all the States. It can be accessed at (URL: http://deity.gov.in/content/e-
district-guidelines). This framework envisages a centralized architecture for each major e-
Governance application at the State level. The application software will be hosted in the State
Data Centre. Integration across States shall be enabled, through mandatory adherence to
technical specifications and e-Governance standards, besides use of the SSDG.
Two key aspects of the Scheme are Business Process Re-engineering (BPR) and creation of
databases based on e-Governance standards for the purposes of ensuring interoperability.
BPR is intended to enable process simplification and significant value addition to citizens.
The solution architecture of the e-District project envisages a centralised application and
database and will leverage the core e-infrastructure of State Wide Area Network, State Data
Centre and State Service Delivery Gateway.
Further e-District service will be integrated with a mobile service delivery gateway and
Aadhaar numbers of the Unique Identification Authority of India. Localisation of the application
will be carried out as per the requirement of the State of Uttar Pradesh in terms of local
language and other needs. According to this, System Integrator (SI) will be responsible to
implement the project in the state of Uttar Pradesh as per scope of work
The e-District MMP envisages centralised architecture at the state level with common
application software for each of the identified services for all the districts of the state. The
application software will be hosted in the SDC.
Integration across state shall be enabled, through mandatory adherence to technical
specifications and e-Governance standards. The detailed guidelines in this regard have been
issued by Department of Electronics and Information Technology (DeitY), Government of India
as stated above.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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4 Scope of the Project
4.1 Introduction
The e-District MMP is to be implemented in all 69 districts of Uttar Pradesh excluding 6
districts that have already taken up pilot implementation of the e-District Project. The
implementation of the scheme will be completed in one year commencing from the effective
date of award to the SI and will be followed by three years of Operation and Maintenance
(O&M) phase
Pilot for e-District MMP has been developed and implemented by NIC in 6 Pilot Districts and
same will be rolled out in rest of the 69 Districts.
For successful implementation of e-District project, the State of Uttar Pradesh is divided in
two Zones.
The Division of Zones is given below
Sr. No. Zone Total No. of Districts in the each
Zone
1. Zone I 35
2. Zone II 34
System Integrator for providing infrastructure and IT services at State Data Center and Zone I
(35 Districts) is already selected through RFP Ref No: CeG/P/9/II/RFP-SI-01/12 dated 7th
December, 2013) and this RFP is to provide the IT infrastructure and services for the Zone II.
Zone Wise list of districts and CSC roll out status is enclosed: (CSC Roll out Status as on 30th
September, 2012)
List of District under Zone II
Sr. No Name of the District CSCs to be set
up (Target)
Roll out as on 31
October 2012
Population
1. Agra 156 135 >10 Lakh
2. Aligarh 201 102 >10 Lakh
3. Amroha 188 173 >10 Lakh
4. Badaun 349 200 >10 Lakh
5. Baghpat 52 46 >10 Lakh
6. Banda 117 112 >10 Lakh
7. Bareilly 346 130 >10 Lakh
8. Bijnore 497 252 >10 Lakh
9. Bulandshahar 208 125 >10 Lakh
10. Chitrakoot 108 103 <10 Lakh
11. Etah 167 105 >10 Lakh
12. Fatehpur 255 255 >10 Lakh
13. Firozabad 135 100 >10 Lakh
14. Hamirpur 104 94 >10 Lakh
15. Hapur 59 37 >10 Lakh
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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Sr. No Name of the District CSCs to be set
up (Target)
Roll out as on 31
October 2012
Population
16. Hathras 113 75 >10 Lakh
17. Jalaun 193 146 >10 Lakh
18. Jhansi 139 127 >10 Lakh
19. Kasganj 100 52 >10 Lakh
20. Kaushambi 146 146 >10 Lakh
21. Lalitpur 127 118 >10 Lakh
22. Mahoba 86 80 <10 Lakh
23. Mainpuri 142 100 >10 Lakh
24. Mathura 146 90 >10 Lakh
25. Meerut 111 85 >10 Lakh
26. Moradabad 301 205 >10 Lakh
27. Muzaffarnagar 169 167 >10 Lakh
28. Pilibhit 240 100 >10 Lakh
29. Rampur 193 172 >10 Lakh
30. Saharanpur 267 214 >10 Lakh
31. Sambhal - - >10 Lakh
32. Sant Ravidas Nagar
Bhadohi
204 153 >10 Lakh
33. Shahjahanpur 389 170 >10 Lakh
34. Shamli - - >10 Lakh
Total 6,008 4,169
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4.2 Solution & Technology Architecture
4.2.1 Overview
I. The overall technology solution shall be based upon most relevant and suitable
architecture standards including standards for Service Oriented Architecture (SOA),
XML services & necessary protocols for internet applications, Data Centre
standards etc. and it should be compliant to Central & State IT policy, Cert-In and e-
Gov standards.
I. In Uttar Pradesh State Portal / SSDG are operational wherein the e-District application
should get integrated with SSDG as a middleware.
II. Bidders should clearly understand that the desire of the department is not to create a
mere IT Solution but an information infrastructure that will expand, integrate and
enhance the functional needs of the department concerned, citizens and other
stakeholders.
4.3 Scope of Services – Project Implementation Phase
The bidder (System Integrator) will implement the project by bundling the entire scope
of services. Primarily scope of services will include:
Project Planning and Management
Network Connectivity
Site Preparation
Hardware Procurement & Commissioning
UAT & Go live
Capacity Building
Operation & Maintenance (O&M), Monitoring of infrastructure
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4.3.1 Solution Design
4.3.1.1 Preparation of e-District Project Plan
The SI shall prepare a comprehensive e-District implementation and deployment plan in
consultation with CeG (U.P.). This implementation document shall also comprise of
I. Site Preparation
II. Deployment and commissioning of required hardware and software
III. Provisioning of network connectivity.
IV. Trainings to be provided to the departmental officials at different stages of the
project, procurement etc.
V. Implementation of Application under the guidance of NIC at all the real sites of Line
departments.
For more details on these refer to Tables given in Annexure 6.
Further, SI will also prepare detailed work plan and estimate the timelines and resources
required for configuration and commissioning of the Hardware as per the DeitY GoI / CeG
(U.P.)/NIC/DeGS requirements. All the plans and frameworks prepared by SI during the
duration of the Contract shall be required to seek approval from CeG (U.P.).
4.3.1.2 Sign off Deliverable/ Exit Criteria
I. Detailed Project Plan
II. List of Services, Service Definitions, Service Levels
III. Change Management and Capacity Building Plans.
IV. SLA and Performance Monitoring Plan.
V. Training and Knowledge Transfer Plans.
VI. Issue Logs.
4.3.2 Overview of existing Pilot e-District Application
4.3.2.1 e-District Application
Pilot for e-District MMP has been developed and implemented by NIC in 6 Pilot Districts
and same will be rolled out in rest of the 69 Districts.
4.3.2.2 Details of e-District Functional Modules
e-District MMP aims at electronic delivery of all public services at district / sub district
level, progressively. Initially 10 categories (5 mandatory + 5 state specific) of
identified high volume citizen centric public services at district and sub-district level
will be taken up for implementation. While doing so, the four pillars of e-infrastructure
i.e. SWANs, SDCs, SSDGs and CSCs will be leveraged and no new infrastructure would
be created. Later on, new services could be added depending on the requirements and
the felt needs.
Sr.
No.
e-District Modules Description
1 Certificates Caste, Income, Domicile, Birth and Death
2 Social Welfare
Schemes
Old Age Pension, Widow Pension and Handicap Pension
3 Revenue Court Daily Cause List, Status Tracking, Final Orders, Dues and
Recovery, Issue of Citation, Tracking of R.C. and Recording of
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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payments
4 Ration Card Issuance of new ration card, Duplicate ration card and surrender
of ration card.
5 Grievance redressal Filing of Grievance and Status Tracking Grievance
6 Employment Registration in employment exchange
The application for e-District is the most critical component for e-District project. State has
already developed e-District application. This application will be enhanced for state wide
rollout of e-District project. The Integrated Service Delivery Framework released by DeitY shall
be leveraged for developing the application architecture for the State.
I. Asset Management: As mentioned in Section 4.5 (II), there is a requirement to have an
asset management module provided by System Integrator under e-District project, to
monitor the assets used for e-District project at various offices and procured under
various Schemes.
II. SLA Monitoring Tools
For monitoring of uptime and performance of infrastructure deployed at Department
Offices, the selected Bidder shall have to provision for monitoring and measurement
tools, licenses, etc. required for this purpose.
III. The SI shall indicate the type of services to be made available using IVRS, SMS and
Helpdesk/Call Center.
4.3.3 State Specific Requirements
4.3.3.1 Technical Requirements for e-District Integrated Framework for Delivery of
Services
An indicative list of specific technical requirements for e-District Integrated Framework for
Delivery of Services is detailed below; however, final specific requirements shall emerge from
the Detailed System Study to be conducted by Selected Bidder.
4.3.3.1.1 Solution & Platform
A support letter from OEM (Hardware & Software) for 4 years onsite support will
have to be provided, that should include supply of hardware & Software patches,
licenses, updates and upgrades during warranty & AMC period.
The hardware requirement shall be finalized after proper justification on the
complete sizing of the solution including Hardware, Software, Operating System
and Servers.
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4.3.3.2 Application Support for Existing Services
The SI has to provide necessary technical and operational support related to infrastructure
provided at 34 Districts. The SI is required to provide resource persons as mentioned below for
the same:
Sr. No. Position Number of Resources
1 Project Manager 1
2 District Technical Support At least one per district
3 Helpdesk Executive Minimum 5
An indicative list of activities to be performed by the deployed resources for existing system
support is:
I. Project Manager shall be the Single Point of Contact (SPoC) to the CeG (U.P.)/SPMU/
Department for the implementation of the project.
II. If required SI shall provide additional manpower to complete the work/task within
timelines. While during the tenure of the project the CeG (U.P.) can instruct SI to change
the manpower at any location as per the requirements of CeG (U.P.)/Department.
III. SI will provide the list of actual deployed manpower along with the attendance on
monthly basis.
IV. The qualification and experience requirements of these resource persons are mentioned
in Annexure I: Form 8 and 9 of Volume I of the RFP.
V. SI will ensure that all the resources deployed at any location are easily approachable
over mobile phones. SI will provide the contact details of the manpower at the time of
commencement of operations. SI will also ensure that the proposed resources will not be
changed during project implementation without explicit approval of the CeG (U.P.).
VI. The CeG (U.P.) reserves the right to evaluate the performance of the resource persons
deployed on the project by SI and ask for a suitable replacement in case of
unsatisfactory performance by any of the resource persons deployed to support the
project.
VII. Working time for staff will be 9:00 AM to 6:00 PM for 6 days in a week.
VIII. During and after the end of the project period, the SI shall refrain from canvassing CeG
(U.P.) and any of its associates with any claim for employment of the bidder’s personnel
deployed under the project.
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IX. At no time, the provided manpower should be on leave or absent from the duty without
prior permission from the designated nodal officer of CeG (U.P.) or DeGS. In case of long
term absence due to sickness, leave etc, the SI shall ensure replacements and manning
of all manpower posts by without any additional liabilities to CeG (U.P.). Substitute will
have to be provided by the SI against the staff proceeding on leave/ or remaining absent
and should be of equal or higher qualifications/ experience.
4.3.3.3 UAT and Go-Live Report
SI will perform the User Acceptance Testing (UAT) of the overall infrastructure and on
completion of the roll out of e-District project for each phase will submit a Go-Live Report for
each phase.
4.3.3.3.1 Sign-off Deliverables / Exit Criteria
I. Go-Live report for district level
II. UAT Report signed off from CeG (U.P.) once it is verified and approved by DeGS
and SPMU
4.3.4 Network Connectivity
For State of Uttar Pradesh, the selected Bidder will undertake the following:
I. With implementation of State Wide Area Network (SWAN) across State of Uttar
Pradesh upto 2 Mbps Bandwidth up to block level, the District/Tehsil/Block
administration would be connected to the nearest SWAN PoPs. The selected Bidder
shall ensure last mile connectivity from the nearest SWAN PoP to the Department
offices processing the services requests.
II. LAN within all department offices including but not limited to IP addressing
scheme, physical cabling, router/switch configuration, V-LAN configuration, load
balancing configuration, and fail over mechanism. The selected Bidder should
coordinate with the local department offices while designing and installing the LAN.
III. All networking equipment required to provide the LAN / WAN connectivity to meet
the requirements of the Project is also to be provided by the selected Bidder as
part of this RFP
4.3.4.1 Sign-off Deliverables / Exit Criteria
Network Connectivity report signed off by CeG (U.P) once verified and approved by
DeGS and consolidation and monitored by SPMU, stating SDC and Departmental
offices have been connected and SWAN, wherever applicable, has been leveraged to
provide connectivity.
4.3.5 Site Preparation
I. The SI is expected to prepare the client sites (Client Site means a computer center
where verifying officers perform their day to day tasks) for setting up the
necessary client site infrastructure. SI needs to visit the Pilot Districts where such
client sites are already present to get more clarity.
II. Site preparation at all required client sites will include:
a. Electrical fittings and LAN cabling along with conduit.
b. Furniture & Fixtures (if required).
III. The expected area of Computer Room for Tehsil will be 250 Sq.ft. and for Block will
be 150 Sq. ft.
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IV. Site preparation at all required client offices will include, but not limited to interiors
electrical, mechanical and other general works or modifications before the
installation of the required hardware under the e-district project. SI should start
the site preparation work well in advance to avoid delays in installation and
commissioning of IT infrastructure for e-District project. The following needs to be
considered for preparation of site for e-District project:
a) System Integrator to conduct site survey and submit design lay-out and site
preparation plan for all the sites. The implementation plan should clearly define
the site-wise milestones to be achieved across the state.
b) CeG (U.P.)/DeGS shall arrange for necessary clearances which shall enable the
vendor to undertake electrical and mechanical works including LAN Cabling for
every equipment, Earthing, Work Station with Chairs, Computer Power points
partitioning, installation of electrical equipment at the respective sites.
c) The entry and exit to the site for the equipment and personnel for the System
Integrator shall be in accordance with security rules and regulations, which
may apply to the Government campus where the sites are located
d) The System Integrator would be appropriately penalized for delays in
preparation of project sites to avoid delays in rollout of the project
e) The System Integrator would not only be responsible for preparation of project
sites rather the maintenance of these sites would also be part of scope of
engagement
f) The System Integrator should ensure that day-to-day functioning of official
work and existing electrical setup should not get disrupted during the process
of site preparation. Any damage to the interiors during process of installation
would have to be made good at no extra cost to the department.
g) All wiring shall be carried out with single core, PVC insulated cables with
copper conductors.
h) The system of wiring shall be that separate phase and neutral wire shall be
taken for each circuit from the main control board/distribution fuse board.
i) Power circuits if any shall be kept separate and distinct from the light and fan
circuits. The wiring shall be done in such a way to facilitate easy inspection.
j) No joints shall be permitted in the wiring.
k) Necessary earth continuity connection shall be provided keeping in mind the
maintenance requirements, safety etc. In addition to the above earth
connection, the contractor is required to have a separate earth pit and earth
connection
l) The vendor shall supply cabling materials which are load tested in accordance
with specifications and manufacturer’s instructions
m) The Implementation vendor shall ensure earthing shall be in conformity with
Indian Electricity rules 1956 and as per IS-3843-1986
n) The entry of Rodents and other unwanted pests shall be controlled in order to
prevent the damage to infrastructure and equipments.
o) All the Operational Manuals and similar accessories made available by
equipment manufacturers would be handed over by the vendor to the
department after the installation work is over.
p) The installation of equipments shall be accepted only after installation tests
are completed successfully.
q) The project consultant shall prepare a check list for Site completion and assist
the State in ensuring the necessary work done.
r) The System Integrator will be awarded a Site completion certificate for all the
project sites prepared as per terms & conditions of the engagement.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 18 of 85
V. The details of number of offices for site preparation will be provided by CeG (U.P.).
VI. Maintenance of the computing and connectivity infrastructure for 4 years from the
date of go-live and training support to be imparted to the end user.
Detailed specifications of Site Preparation are given in Section 6.4.1.9 of this Document.
4.3.5.1 Sign-off Deliverables / Exit Criteria
I. List of offices for site preparation.
II. Site Preparation Completion Report approved by DeGS
4.3.6 Hardware Commissioning at Field Offices
4.3.6.1 Design, Supply, Installation, Commissioning, Operations & Maintenance of
IT Infrastructure
This shall consist of
I. Supply / Procurement of IT Infrastructure at Department Offices at district level,
Districts ) and Computer Centers at Tehsils and Blocks.
II. Installation and Commissioning of IT Infrastructure
III. A template for capturing scope of work for H/W is provided at Annexure: 6.4 of this
Document.
4.3.6.2 Supply / Procurement of IT Infrastructure at Department Offices at district
level, districts and computer centers at Tehsils and Blocks
The following hardware and peripherals need to be installed in different district, Tehsil and
Block offices spread across the State processing the service requests submitted by the
citizens:
I. Laptop (Including OS License)
II. Desktop (UPS+OS License)
III. Printers
IV. 9U Networking Rack
V. UTP cable CAT-6
VI. Jack Panel 24 Port CAT 6
VII. Information Outlet CAT6
VIII. Surface Mount Box Single
IX. Mounting Cord 7 Ft. CAT 6
X. Mounting Cord 3 Ft. CAT 6
XI. 24 Port LAN switch
XII. Antivirus Software License (1+3 years)
XIII. MS-Office License
XIV. WAN Router
District wise tentative volume of Hardware and Infrastructure requirements is as follows (The
actual volume may vary based on the discussion with local administrator, CeG (U.P.) and
SPMU):
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II
Sr.
No.
District Laptop
(Includi
ng OS
License
)
Deskto
p
(UPS+
OS
License
)
Printe
rs
9U
Networki
ng Rack
UTP
cabl
e
CAT
-6
Jac
k
Pan
el
24
Port
CAT
6
Informati
on Outlet
CAT6
Surfa
ce
Mount
Box
Single
Mounti
ng Cord
7 Ft.
CAT 6
Mounti
ng Cord
3 Ft.
CAT 6
24
Port
LAN
switc
h
WAN
Rout
er
Antivir
us
Softwar
e
License
(3
years)
MS-
Office
Licen
se
1. Agra 12 101 38 27 76 27 190 190 40 139 27 8 113 113
2. Aligarh 10 88 34 24 66 24 166 166 33 122 24 6 98 98
3. Amroha 6 62 26 17 46 17 108 108 20 88 17 4 68 68
4. Badaun 8 93 36 26 71 26 178 178 38 129 26 6 101 101
5. Baghpat 6 62 26 17 46 17 108 108 20 88 17 4 68 68
6. Banda 8 72 29 20 54 20 126 126 25 101 20 5 80 80
7. Bareilly 12 101 38 27 77 28 190 190 40 139 27 7 113 113
8. Bijnore 10 85 33 23 64 23 160 160 32 118 23 5 95 95
9. Bulandshahar 14 108 40 29 81 29 201 201 41 148 29 8 122 122
10. Chitrakoot 4 55 24 15 41 15 96 96 17 79 15 3 59 59
11. Etah 6 68 28 19 51 19 120 120 24 96 19 4 74 74
12. Fatehpur 6 83 33 23 64 23 160 160 33 116 23 5 89 89
13. Firozabad 8 75 30 21 56 21 132 132 27 105 21 5 83 83
14. Hamirpur 8 69 28 19 51 19 120 120 23 97 19 4 77 77
15. Hapur 6 56 24 15 41 15 96 96 16 80 15 3 62 62
16. Hathras 8 69 28 19 51 19 120 120 23 97 19 4 77 77
17. Jalaun 10 79 31 22 59 22 138 138 27 110 22 5 89 89
18. Jhansi 10 76 30 21 56 21 137 137 26 106 21 5 86 86
19. Kasganj 6 65 27 18 48 18 114 114 22 92 18 4 71 71
20. Kaushambi 6 68 28 19 51 19 120 120 24 96 19 4 74 74
21. Lalitpur 6 62 26 17 46 17 108 108 20 88 17 4 68 68
22. Mahoba 6 56 24 15 41 15 96 96 16 80 15 3 62 62
23. Mainpuri 6 71 29 20 54 20 126 126 26 100 20 5 77 77
24. Mathura 8 78 31 22 59 22 138 138 28 109 22 5 86 86
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 20 of 85
Sr.
No.
District Laptop
(Includi
ng OS
License
)
Deskto
p
(UPS+
OS
License
)
Printe
rs
9U
Networki
ng Rack
UTP
cabl
e
CAT
-6
Jac
k
Pan
el
24
Port
CAT
6
Informati
on Outlet
CAT6
Surfa
ce
Mount
Box
Single
Mounti
ng Cord
7 Ft.
CAT 6
Mounti
ng Cord
3 Ft.
CAT 6
24
Port
LAN
switc
h
WAN
Rout
er
Antivir
us
Softwar
e
License
(3
years)
MS-
Office
Licen
se
25. Meerut 6 80 32 22 61 22 144 144 31 112 22 5 86 86
26. Moradabad 4 64 27 18 48 18 114 114 23 91 18 4 68 68
27. Muzaffarnagar 8 75 30 21 56 21 132 132 27 105 21 5 83 83
28. Pilibhit 6 65 27 18 48 18 114 114 22 92 18 4 71 71
29. Rampur 12 74 29 20 54 20 126 126 23 103 20 5 86 86
30. Saharanpur 10 85 33 23 64 23 150 150 31 118 23 5 95 95
31. Sambhal 6 68 28 19 51 19 120 120 24 96 19 4 74 74
32. Sant Ravidas Nagar
Bhadohi
6 62 26 17 46 17 108 108 20 88 17 4 68 68
33. Shahjahanpur 8 93 36 26 71 26 178 178 39 129 26 6 101 101
34. Shamli 4 55 24 15 41 15 96 96 17 79 15 3 59 59
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II
Bidders are free to propose any higher / additional infrastructure that may be required as per
their proposed solution to meet the project requirements, its scope of work and SLAs as listed
in this RFP
I. Bids / proposals which do not meet the minimum IT infrastructure specifications given
in this RFP will be summarily rejected. The minimum technical specifications for the IT
Infrastructure are provided in Section 6.4.3: Bill of Material (Infrastructure at Field
Offices) in Volume III of the RFP and note that these are the minimum requirements
only.
II. None of the IT Infrastructure proposed is declared “End-of-Sale” by the respective
OEM in next 4 years as on date of award of the Bid.
III. The IT Infrastructure proposed should be purchased within last 2 months from the date
of deployment and documentary proof for warranty and proof of purchase should be
produced at the time of deployment of infrastructure.
IV. The IT Infrastructure proposed should be compatible and interoperable with
infrastructure at SDC, SSDG, SWAN, State Portal, etc.
V. The Bidder will be responsible for providing specifications of the IT Infrastructure
proposed, licenses of the system software, all other equipment proposed as part of its
Technical Proposal.
4.3.7 Installation and Commissioning of IT Infrastructure
The selected Bidder is responsible for installation and configuration of the entire infrastructure
set-up, including but not limited to the following:
I. All IT Infrastructure including operating systems and any other system software
required for making the infrastructure operational and tuned for satisfactory
performance.
II. The IT Infrastructure will be installed and configured in accordance with the IT Policies
of the Uttar Pradesh.
The selected Bidder will ensure the access to SLA monitoring such as system uptime,
performance, etc. from the system and the applicable penalties are calculated as indicated in
the RFP.
4.3.8 Licenses
I. The system software licenses mentioned in the Bill of Materials shall be genuine,
perpetual, full use and should provide upgrades, patches, fixes, security patches and
updates directly from the OEM. All the licenses and support (updates, patches, bug
fixes, etc.) should be in the name of CeG (U.P.). OEM to provide 24x7 comprehensive
support through online or over phone line or on-site support (depending on the
urgency).
4.3.9 Capacity Building / Training
Capacity building will include the following:
I. Imparting training in Information Technology (IT), Business Process Reengineering
(BPR) and Change Management.
A. Such trainings and skills will be imparted to all levels of government employees
involved in the processes pertaining to the selected services.
B. District Magistrate, Sub-Divisional Magistrate, Block Development Officers, Branch
Heads, Head of Department of line departments, sub-ordinate officers of line
department, and officials at Tehsil level and Dealing Assistants at different offices
under the jurisdiction of the District Administration and shall undertake change
management interventions as necessary to achieve project objectives.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 22 of 85
II. To prepare the detailed training plan, training manuals and training materials i.e.
Prepare and organize training programs to facilitate the user departments in the
efficient usage of the new system training will be provided to department’s employees
whose Information & services will be provided through e-District Application.
III. The SI has to impart training to the personnel identified by the State Government, in
the operation of the application software, generation of MIS reports and maintenance
of user logins etc. at the District and Tehsil headquarter Level for all the identified
users of Districts, Tehsils and Blocks.
IV. For all these training programmes, the SI has to provide necessary course material,
user manuals, system admin, infrastructure for training, kit (including notepad, pen,
etc.), lunch, tea with snacks etc. to the trainees. The course manual of different types
of trainings to be provided to the identified staff under e-District project should be
Hindi and English.
V. The proposed training module is expected to help the government functionary to
undertake their revised roles and responsibilities with ease and without any difficulty
and apprehension. The training modules will impart the required skill set and capacity
for performance of defined roles and responsibilities. Further, reinforcement training
will be provided as per the requirement as assessed after the training program is over.
The following training modules are proposed to be undertaken across the departmental
hierarchy:
Basic Computer Training: Basic Computer Training is envisaged to acquaint and
aware the government officials with basic function and nature of computers and its
application. Concerted effort will be directed towards providing exposure of
computers especially to ground level functionary. Training material: A book on
basic computing to be provided by the SI in Hindi and English language.
Specialized Computer Training: Specialized Computer Training is proposed to
provide an in-depth and detailed training. This unique training program would be
designed and developed to help government functionary to understand how and
effective use of computer will reduce their work tardiness in the shortest time
possible using strategies and techniques to have maximum impact. This will be
done through a complete step-by-step working and by definitive handholding for
use of computer more effectively. Training material: A book on Specialized
Computing to be provided by the SI in Hindi and English language.
Application Process Training: This training will be provided by the application
developer (NIC) through “Master Training Approach” of 5 Days wherein training to
the identified resources of the bidder will be provided. This training is proposed to
bring in detailed understanding of revised process and procedure for the selected
services covered under the project. The Process training will detail out the step-by-
step of the service process to concerned actors so as to acquaint them and help
them understand the revised process. The training will detail out the roles and
responsibilities of the concerned actors in the revised process. Training material:
A book on Process Training to be provided by the SI in Hindi and English language
Activity Training: This training will be provided by the application developer (NIC)
through “Master Training Approach” of 5 Days wherein training to the identified
resources of the bidder will be provided. Activity training is envisaged to prepare
the ground functionary based on the expected roles and activities to be performed
in fulfilling the defined roles and duties. Activity training will first enlist down all
the roles entrusted and then break the roles in terms of activity to be performed to
meet the role. Once established the activity will be explained in terms of revised
process of service and integrate the same with the computer use. Also, at the
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 23 of 85
same time in-depth clarity will be provided to the trainee about the other
associated factors like service levels, auto escalation and monitoring & control
aspect of the e-District Application. Training material: A book on Activity Training
to be provided by the SI.
Preparation of technical documentation:
a) The technical documentation involving detailed instruction for operation and
maintenance is to be delivered with every unit of the equipment supplied. The
language of the documentation shall be in Hindi and English.
b) Such manuals shall include illustrated catalogues, reference manuals,
technical manuals and operation manuals for the purpose of operating the
solution. Complete documentation of the solution should include:
i. Hardware Manuals
ii. Operating System(s) Manuals
iii. Utilities and general software reference manuals
iv. Manuals for every software package including Third Party softwares
v. Computer based trainings and help documentation
c) Any level/version changes, addenda, explanation and/or clarifications in the
above mentioned documentation, made during the validity of the Agreement,
shall be supplied by the Bidder free of cost, as and when such changes are
generally made available.
d) The sets of documents and manuals, supplied and delivered by the proponent
shall be in reasonable detail and be current at the time of delivery; be in Hindi
and English language; include system operations, operating system and the
Third Party software products; include error recovery instructions; include
hardware and software debuggers/diagnostics/listing; include ready
reference; and include illustrated parts and catalogues.
VI. SI shall include the learning from pilot project and update the necessary changes in the
training.
VII. Training shall encompass the knowledge of basic functionalities of e-District
Application, Guidelines and other backend processes.
VIII. Training shall also be provided for teaching the basic trouble shooting activities in case
of problems.
IX. Schedule of the training program is as follows:
a. SI has to impart onetime training to all the users involved as per the scope defined in
point V of this section for all Districts (District, Tehsil and Block) in a particular zone.
b. One training program each on e-District application and processes for new users as
explained in point no. I (B) as when required for users newly joined and who are
promoted. Three training program to be conducted on capacity building at District,
Tehsil and Block level in a year. Duration of such training programs shall be 3 hours.
X. The duration of Module wise training is as follows:
Sr. No. Training Module Duration
1. Basic Computer Training Half Day
2. Specialized Computer Training Half Day
3. Process Training Full Day
4. Activity Training Full Day
Full Day Training includes 2 Time Tea with Snacks and One Lunch.
Half Day Training includes 1 Time Tea with Snacks.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 24 of 85
4.3.10 Sign off Deliverables / Exit Criteria
I. Capacity Building Plan
II. Change Management Plan
III. Training Plan
IV. Completion of training and change management activities
V. Feedback report
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II
4.3.11 Manpower requirements
The project would require provisioning of dedicated manpower at each district to provide support during the roll out process. The details of the
manpower needed may be captured as under:
Sr.
No.
Name of
Resource
Level for which
proposed
Qualification
(Minimum)
No. of Years
of Experience
No. of Years
with responding
firm
Certification Minimum Requirement
1. Project
Manager
State Level B.E.(Computer
/E&C)/ MCA +
MBA
7 Years 3 Years PMP/Prince 2 Working in projects related to
implementation of IT with an
experience of 5 years or more
in at least two software
implementation projects in
project management role
leading a team of 10 or more
members.
Should have overall experience
of 2 or more years in
Government projects
2. District
Technical
Support
District Diploma/B.E.
(Computer/E&C)
2-3 years Technical
certification
like CCNA etc.
Experience in technical support
services/ operations, IT
Infrastructure, managing &
updating customer database
with pleasing personality and
good communication skills.
3. Helpdesk
Executive
State Level Graduate 1 Year - Good communication skills
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II
4.3.12 Project Management
4.3.12.1 Project Planning and Management
e-District Mission Mode Project is a geographically spread initiative involving multiple
stakeholders. Successful implementation and State-wide roll out of the project ultimately
depends on all its stakeholders, the role of SI is very critical. Hence SI is required to design and
implement a comprehensive and effective project planning and management methodology
together with efficient and reliable tools.
Project planning exercise shall essentially commence with the start of the project, however,
project management exercise shall commence at the start of the project and shall continue till
the O&M Phase of the project.
To have an effective project management system in place, it is necessary for the SI to use a
Project Management Information System (PMIS) at State Headquarters of his respective State
to monitor the Project Progress. The SI shall address at the minimum the following using PMIS:
I. Create an organized set of activities for the project.
II. Coordinate and collaborate with various stakeholders including the Departments
concerned.
III. CeG (U.P.), State IT Department, NIC, SPMU, NPMU.
IV. Establish and measure resource assignments and responsibilities.
V. Construct a project plan schedule including milestones.
VI. Measure project deadlines, budget figures, and performance objectives.
VII. Communicate the project plan to stakeholders with meaningful reports.
VIII. Provide facility for detecting problems and inconsistencies in the plan
During the project implementation the SI shall report to the CeG (U.P.) and SPMU, on following
items:
I. Results accomplished during the period;
II. Cumulative deviations to date from schedule of progress on milestones as specified
in this RFP read with the agreed and finalized Project Plan;
III. Corrective actions to be taken to return to planned schedule of progress;
IV. Proposed revision to planned schedule provided such revision is necessitated by
reasons beyond the control of the SI;
V. Other issues and outstanding problems, and actions proposed to be taken;
VI. Interventions which the SI expects to be made by the CeG (U.P.) and / or actions to
be taken by the CeG (U.P.) before the next reporting period. Progress reports
would be prepared by SI on a fortnightly basis. These reports may be required to be
shared with either the CeG (U.P.) or the SPMU, as the case may be.
VII. Project Quality Assurance
VIII. Change Control mechanism
IX. Project Management activities
X. Issue Management to help identify and track the issues that need attention and
resolution from the State.
XI. Scope Management to manage the scope and changes through a formal
management and approval process.
XII. Risk Management to identify and manage the risks that can hinder the project
progress.
The Project plan prepared by the SI at the initial stage of the project shall be reviewed by the
CeG (U.P.) and SPMU.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 27 of 85
The SI shall update and maintain the Project Plan throughout the duration of the engagement.
All changes are to be reviewed and approved by the CeG (U.P.) or appointed representatives.
4.3.12.1.1 Sign off Deliverable/ Exit Criteria
I. PMIS data update & functioning.
II. Periodic Reports on on-going basis
4.4 Scope of Services - Operation and Maintenance Phase
The selected Bidder is responsible for the day to day maintenance of the system for the
entire period of Contract. For the IT Infrastructure procured as part of this RFP, the
selected Bidder will be responsible for smooth Operations and Maintenance Services for
the period covering onsite support for 1 year of warranty and followed by 3 years of AMC
from the date of go-live covering the following:
I. Onsite Warranty support
II. Onsite Periodic and AMC support including repair and replacement
III. Annual Technical Support (ATS) for all the licensed software
IV. Providing Help desk support with Escalation matrix for registration of complaints
related to the IT Infrastructure procured through this RFP at the State designated
premises.
V. Asset Monitoring Module / Security monitoring
4.4.1 Overview of Post Implementation Services
An indicative list of activities and nature of support to be provided is mentioned below:
I. System Administration and Trouble Shooting
A. Overall monitoring and management of all IT and Non-IT infrastructure
deployed by the selected Bidder for the Project at various Departmental
locations, networking equipments & connectivity, system software, and all
other services associated with these facilities to ensure service levels,
performance and availability requirements as prescribed in the RFP are met.
B. Repair or replace infrastructure deployed for this Project, either directly or
through a third party warranty provider depending on the case
C. Replace component due to technical, functional, manufacturing or any other
problem with a component of the same make and configuration. In case the
component of same make and configuration is not available, the replacement
shall conform to open standards and shall be of a higher configuration and shall
be approved by the Department
D. Perform system administration tasks
E. Performance tuning of the system to ensure adherence to SLAs and
performance requirements as indicated in the RFP.
II. Network Administration and Trouble Shooting
A. Coordinate with the network service providers to maintain smooth network
operations and ensure uptime and performance requirements of the IT
infrastructure as indicated in the RFP are met. The selected Bidder will be
totally responsible for all networking equipments installed by him.
III. Overall
A. Undertake preventive maintenance (any maintenance activity that is required
before the occurrence of an incident with an attempt to prevent any incidents)
and carry out the necessary repairs and replacement of parts wherever needed
to keep the performance levels of the hardware and equipment in tune with the
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 28 of 85
requirements of the SLA. Such preventive maintenance shall not be attended
during working hours of the State Departments, unless inevitable and approved
by the CeG (U.P.).
B. Undertake reactive maintenance (any corrective action, maintenance activity
that is required post the occurrence of an incident) that is intended to
troubleshoot the system with sufficient teams
C. Escalate and co-ordinate with its OEMs for problem resolution wherever
required
D. The selected Bidder will be required to comply with various policies relating to
monitoring and management of infrastructure such as Information Security
Policy, system software update policy etc. of the Uttar Pradesh.
4.4.2 Warranty Support
As part of the warranty services SI shall provide:
I. SI shall provide a comprehensive warranty and on-site free service warranty for 4
years (Warranty (till the period of Go-Live) and O&M Cost for 3 Year Onsite AMC
/Perpetual License from the date of Go-Live of the project) from OEM on all
licensed software, computer hardware and peripherals, networking equipment and
other equipment from the date of Go Live for all equipment.
II. SI shall provide the comprehensive manufacturer's warranty and support in respect
of proper design, quality and workmanship of all hardware, equipment, accessories
etc. covered by the RFP.
III. SI must warrant all hardware, equipment, accessories, spare parts, software etc.
procured and implemented as per this RFP against any manufacturing defects
during the warranty period.
IV. SI shall provide the performance warranty in respect of performance of the
installed hardware and software to meet the performance requirements and
service levels in the RFP.
V. SI is responsible for procuring the necessary hardware and software licenses as per
the performance requirements provided in the RFP. During the warranty period SI
shall replace or augment or procure higher-level new equipment or additional
licenses at no additional cost to the CeG (U.P.) in case the procured hardware or
software is not adequate to meet the service levels. Mean Time Between Failures
(MTBF): If during contract period, any equipment has a hardware failure on three or
more occasions in a period of less than three months, it shall be replaced by
equivalent or higher-level new equipment by the SI at no cost to CeG (U.P.)
VI. During the warranty period SI shall maintain the systems and repair / replace at
the installed site, at no charge to CeG (U.P.), all defective components that are
brought to the SI's notice.
VII. Warranty should not become void, if CeG (U.P.) buys, any other supplemental
hardware from a third party and installs it within these machines under intimation
to the SI. However, the warranty will not apply to such supplemental hardware
items installed.
VIII. The SI shall carry out Preventive Maintenance (PM), including cleaning of interior
and exterior, of all hardware and testing for virus, if any, and should maintain
proper records at each site for such PM. Failure to carry out such PM will be a
breach of warranty and the warranty period will be extended by the period of delay
in PM.
IX. To procure the license and maintain the service part for anti-virus, SI shall be in
consultation with CeG (U.P.) and SPMU
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 29 of 85
X. SI shall monitor warranties to check adherence to preventive and repair
maintenance terms and conditions.
XI. The SI shall ensure that the warranty complies with the agreed Technical
Standards, Security Requirements, Operating Procedures, and Recovery
Procedures.
XII. Any component that is reported to be down on a given date should be either fully
repaired or replaced by temporary substitute (of equivalent configuration) within
the time frame indicated in the Service Level Agreement (SLA).
XIII. The SI shall develop and maintain an inventory database to include the registered
hardware warranties.
4.4.3 Annual Technical Support
As part of the ATS services SI shall provide:
I. SI shall maintain data regarding entitlement for software upgrades, enhancements,
refreshes, replacements and maintenance.
II. If the Operating System or additional copies of Operating System are required to
be installed / reinstalled / de-installed, the same should be done as part of ATS.
III. SI should carry out any requisite adjustments / changes in the configuration for
implementing different versions of Application Software.
IV. The SI should provide free Updates / Upgrades / New releases / New versions /
Patches / Bug fixes of the system software and tools to CeG (U.P.) as and when
released by OEM.
V. Software License Management. The SI shall provide software license management
and control. SI shall maintain data regarding entitlement for software upgrades,
enhancements, refreshes, replacements, and maintenance.
VI. SI shall have complete manufacturer’s technical support for all the licensed
software problems and/or questions, technical guidance, defect and non-defect
related issues. SI shall provide a single-point-of-contact for system software
support and provide licensed software support including but not limited to problem
tracking, problem source identification, problem impact (severity) determination,
bypass and recovery support, problem resolution, and management reporting.
4.4.4 Help Desk and Trouble ticket management system
I. The selected Bidder as part of provisioning support for Department users at each
location, will setup centralized helpdesk at State Capital at its own cost and
coordinate with the respective OEMs of the IT Infrastructure deployed the
Department offices. For the State, the selected Bidder will undertake the following
A. Provide Help Desk services to track and route requests for service and to
assist department users in answering questions and resolving problems related
to the IT Infrastructure installed at all the Department Offices.
B. Become the central collection point for contact and control of the problem,
change, and service management processes (This includes both incident
management and service request management)
C. Shall provide a first level of technical support at e-District implementation
locations across the State where the software, hardware, and other
infrastructure will be rolled out.
D. Provide the following integrated customer support by establishing 12 hrs. X 6
days Help Desk facility for reporting issues/ problems with the hardware and
other infrastructure.
II. This proposed software system is expected to facilitate the following:
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 30 of 85
A. User Interface: - The proposed system should have an easy to use user
interface (preferably a browser based), so that users across the State can
lodge any complaints and service requests. The solution shall have a reporting
interface with a consolidated view of the network status. All users
(departmental and external) of the system should be able to log a request in
the system using any of the following channels:
1. Telephonic call on the Toll-free Helpline
2. email
3. Through intranet for departmental users
B. Complete incident and problem management: - Service desk should address
both Incident Management and Problem Management. The application should
maintain a classification system that will distinguish the single occurrence
trouble tickets or incidents needing immediate resolution from in-depth root
cause analyses that may require longer term to resolve a problem.
The flow of events at the call centre should be:
1. Event is triggered and forwarded to service desk.
2. Service desk submits and updates the trouble ticket.
Tasks expected:
1. Ticket mapping and allocation: According to the severity, the ticket should be given
the priority level. Also it should map the ticket to the appropriate personnel for the
resolution.
2. Updating the status: Update the status of ticket.
3. It should be able to log and escalate user interactions and requests.
4. It should have an updateable knowledge base for technical analysis and further help
end-users to search solutions for previously solved issues.
5. Status of registered calls with interface for Call centre, using which call centre can
inform the status to users over phone.
6. Historical report indicating number of calls, time to resolve, status etc. for a
specified period of time.
All relevant infrastructure and supporting system software required for the deployment
and operation of the help desk is to be provided by the selected Bidder.
The system deployed by the SI shall be complied with ITIL and ISO 20000 service
specifications.
4.5 General Requirements
I. Licensing Requirements
A. All system software, licenses, etc. have to be procured in the name of the CeG
(U.P.)
B. The licenses should be perpetual and enterprise wide for the core application and
other software unless otherwise stated. The software licenses shall not be
restricted based on location and the CeG (U.P.) should have the flexibility to use
the software licenses for other requirements, if required
II. Asset Management
The selected Bidder will perform the following asset management functions with
respect to the infrastructure deployed at various locations:
A. Take periodic stock of, review physical inventory and maintain stock registers of
hardware at all locations covered under this Project. The selected Bidder would
maintain stock registers as per format agreed with the CeG (U.P.).
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 31 of 85
B. Maintain documentation of the hardware assets, maintain asset Information for all
Project locations, on parameters to be mutually agreed between the CeG (U.P.) and
the selected Bidder, which shall include details like -
1. Product type, model number, version number
2. Manufacturer
3. Office location
4. Maintenance status, etc.
a. Update or correct the asset information following any new installations,
movement, addition, or change performed by the selected Bidder.
b. Produce periodic reports and machine readable files in agreed upon format
pertaining to some or all of the asset information.
c. Restrict movement of equipment/items in or out of any location under the
Project without prior permission from the CeG (U.P.).
III. Warranty and Support
A. The selected Bidder shall warrant that the IT Infrastructure supplied to the State of
Uttar Pradesh for this Project shall have no defects arising from design or
workmanship or any act or omission of the selected Bidder. The warranty shall
remain valid for the Contract period on all the items supplied as per the Contract.
B. The selected Bidder shall replace any parts/ components of the IT infrastructure
supplied for the Project if the components are defective and during the entire
warranty period the selected Bidder shall apply latest upgrades for all the
hardware components after appropriate testing. The CeG (U.P.) will not pay any
additional costs separately for warranty and the overall IT infrastructure cost
quoted by the selected Bidder shall include the same.
IV. Since the Project aims to reuse the common infrastructure created under SDC, SWAN,
CSC, SSDG Projects, the selected Bidder will also be required to coordinate with SDC,
SWAN, SSDG, CSC teams to ensure that uptime and performance requirements of the
RFP are met. However, the selected Bidder shall be held solely responsible for
performance and service levels of any infrastructure deployed by the selected Bidder
as part of this Contract.
V. Knowledge Transfer
A. At the end of the Contract period, the selected Bidder will be required to provide
necessary handholding and transition support to designated staff or any other
agency that is selected for maintaining the system post the Contract with the
selected Bidder. The handholding support will include but not be limited to,
conducting detailed walkthrough and demonstrations for the IT Infrastructure,
handing over all relevant documentation, addressing the queries/clarifications of
the new agency with respect to the working / performance levels of the
infrastructure, conducting training sessions etc.
B. Knowledge Transfer is an integral part of the scope of work of the selected Bidder.
This will have to be done even in case the Contract with the Bidder ends or is
terminated before the planned timelines.
Please note that this is only an indicative list. Any other activity, over and above these, as may
be deemed necessary by the selected Bidder to meet the service levels and requirements
specified in this Contract are also required to be performed by the selected Bidder at no
additional cost.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 32 of 85
4.6 Exit Management
4.6.1 Purpose
I. This sets out the provisions, which will apply on expiry or termination of the MSA, the
Project Implementation, Operation and Management SLA.
II. In the case of termination of the Project Implementation and/or Operation and
Management, the Parties shall agree at that time whether, and if so during what
period, the provisions of this Schedule shall apply.
III. The Parties shall ensure that their respective associated entities carry out their
respective obligations set out in this Exit Management Schedule.
IV. The duration of Exit Management period is 6 months after the completion of O&M or
mutually agreed between CeG (U.P.) and SI.
4.6.2 Transfer of Assets
I. CeG (U.P.) shall be entitled to serve notice in writing on the SI at any time during the
exit management period as detailed hereinabove requiring the SI and/or its sub-
contractors to provide the CeG (U.P.) with a complete and up to date list of the Assets
within 30 days of such notice. CeG (U.P.) shall then be entitled to serve notice in
writing on the SI at any time prior to the date that is 30 days prior to the end of the
exit management period requiring the SI to sell the Assets, if any, to be transferred to
CeG (U.P.) or its nominated agencies at book value as determined as of the date of
such notice in accordance with the provisions of relevant laws.
II. In case of contract being terminated by CeG (U.P.), CeG (U.P.) reserves the right to ask
SI to continue running the project operations for a period of 6 months after termination
orders are issued.
III. Upon service of a notice under this Article the following provisions shall apply:
A. All risk in and title to the Assets to be transferred / to be purchased by the CeG
(U.P.) pursuant to this Article shall be transferred to CeG free of any mortgage,
lien and liabilities, on the last day of the exit management period.
B. Payment to the outgoing SI shall be made to the tune of last set of completed
services / deliverables, subject to SLA requirements.
C. The outgoing SI will pass on to CeG (U.P.) and/or to the Replacement SI, the
subsisting rights in any leased properties/ licensed products on terms not less
favorable to CeG (U.P.)/ Replacement SI, than that enjoyed by the outgoing SI.
4.6.3 Cooperation and Provision of Information
During the exit management period:
I. The System integrator will allow the CeG (U.P.) or its nominated agency access to
information reasonably required to define the current mode of operation
associated with the provision of the services to enable the CeG (U.P.) to assess the
existing services being delivered;
II. Promptly on reasonable request by the CeG (U.P.), the SI shall provide access to
and copies of all information held or controlled by them which they have prepared
or maintained in accordance with this agreement relating to any material aspect of
the services (provided by the System integrator). The CeG (U.P.) shall be entitled
to copy of all such information. Such information shall include details pertaining to
the services rendered and other performance data. The System integrator shall
permit the CeG (U.P.) or its nominated agencies to have reasonable access to its
employees and facilities as reasonably required by the Chairman, SPeMT to
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 33 of 85
understand the methods of delivery of the services employed by the System
integrator and to assist appropriate knowledge transfer.
4.6.4 Confidential Information, Security and Data
I. The System integrator will promptly on the commencement of the exit
management period supply to the CeG (U.P.) or its nominated agency the following:
A. Information relating to the current services rendered and customer and
performance data relating to the performance of in relation to the services;
B. Documentation relating to Computerization Project’s Intellectual Property
Rights;
C. Documentation relating to sub-contractors;
D. All current and updated data as is reasonably required for purposes of CeG
(U.P.) or its nominated agencies transitioning the services to its Replacement
System integrator in a readily available format nominated by the CeG (U.P.), its
nominated agency;
E. all other information (including but not limited to documents, records and
agreements) relating to the services reasonably necessary to enable CeG (U.P.)
or its nominated agencies, or its Replacement System integrator to carry out
due diligence in order to transition the provision of the Services to CeG (U.P.)
or its nominated agencies, or its Replacement System integrator (as the case
may be).
II. Before the expiry of the exit management period, the System integrator shall
deliver to the CeG (U.P.) or its nominated agency all new or up-dated materials
from the categories set out in Schedule above and shall not retain any copies
thereof, except that the System integrator shall be permitted to retain one copy of
such materials for archival purposes only.
III. Before the expiry of the exit management period, unless otherwise provided under
the MSA, the CeG (U.P.) or its nominated agency shall deliver to the System
integrator all forms of System integrator confidential information, which is in the
possession or control of CeG (U.P.)
4.6.5 Employees
I. Promptly on reasonable request at any time during the exit management period,
the System integrator shall, subject to applicable laws, restraints and regulations
(including in particular those relating to privacy) provide to the CeG (U.P.) or its
nominated agency a list of all employees (with job titles) of the System integrator
dedicated to providing the services at the commencement of the exit management
period.
II. Where any national, regional law or regulation relating to the mandatory or
automatic transfer of the contracts of employment from the System integrator to
the CeG (U.P.) or its nominated agency, or a Replacement System integrator
("Transfer Regulation") applies to any or all of the employees of the System
integrator, then the Parties shall comply with their respective obligations under
such Transfer Regulations.
III. To the extent that any Transfer Regulation does not apply to any employee of the
System integrator, department, or its Replacement System integrator may make
an offer of employment or contract for services to such employee of the System
integrator and the System integrator shall not enforce or impose any contractual
provision that would prevent any such employee from being hired by the CeG (U.P.)
or any Replacement System integrator.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 34 of 85
4.6.6 Transfer of Certain Agreements
On request by the CeG (U.P.) or its nominated agency the System integrator shall
effect such assignments, transfers, licences and sub-licences as the Chairman, SPeMT
may require in favour of the Chairman, SPeMT, or its Replacement System integrator
in relation to any equipment lease, maintenance or service provision agreement
between System integrator and third party lessors, vendors, and which are related to
the services and reasonably necessary for the carrying out of replacement services by
the CeG (U.P.) or its nominated agency or its Replacement System integrator.
4.6.7 Rights of Access to Premises
I. At any time during the exit management period, where Assets are located at the
System integrator's premises, the System integrator will be obliged to give
reasonable rights of access to (or, in the case of Assets located on a third party's
premises, procure reasonable rights of access to) the CeG (U.P.) or its nominated
agency and/or any Replacement System integrator in order to make an inventory
of the Assets.
II. The System integrator shall also give the CeG (U.P.) or its nominated agency or its
nominated agencies, or any Replacement System integrator right of reasonable
access to the Implementation Partner's premises and shall procure the CeG (U.P.)
or its nominated agency or its nominated agencies and any Replacement System
integrator rights of access to relevant third party premises during the exit
management period and for such period of time following termination or expiry of
the MSA as is reasonably necessary to migrate the services to the CeG (U.P.) or its
nominated agency, or a Replacement System integrator.
4.6.8 General Obligations of the System integrator
I. The System integrator shall provide all such information as may reasonably be
necessary to effect as seamless a handover as practicable in the circumstances to
the CeG (U.P.) or its nominated agency or its Replacement System integrator and
which the System integrator has in its possession or control at any time during the
exit management period.
II. For the purposes of this Schedule, anything in the possession or control of any
System integrator, associated entity, or sub-contractor is deemed to be in the
possession or control of the System integrator.
III. The System integrator shall commit adequate resources to comply with its
obligations under this Exit Management Schedule.
4.6.9 Exit Management Plan
I. The System integrator shall provide the CeG (U.P.) or its nominated agency with a
recommended exit management plan ("Exit Management Plan") which shall deal
with at least the following aspects of exit management in relation to the MSA as a
whole and in relation to the Project Implementation, and the Operation and
Management SLA.
A. A detailed program of the transfer process that could be used in conjunction
with a Replacement System integrator including details of the means to be
used to ensure continuing provision of the services throughout the transfer
process or until the cessation of the services and of the management structure
to be used during the transfer;
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 35 of 85
B. plans for the communication with such of the System integrator's sub-
contractors, staff, suppliers, customers and any related third party as are
necessary to avoid any material detrimental impact on the CeG (U.P.)’s
operations as a result of undertaking the transfer;
C. (if applicable) proposed arrangements for the segregation of the System
integrator's networks from the networks employed by CeG (U.P.) and
identification of specific security tasks necessary at termination;
D. Plans for provision of contingent support to CeG (U.P.) and Replacement
System integrator for a reasonable period after transfer.
II. The System integrator shall re-draft the Exit Management Plan annually thereafter
to ensure that it is kept relevant and up to date.
III. Each Exit Management Plan shall be presented by the System integrator to and
approved by the CeG (U.P.) or its nominated agencies.
IV. The terms of payment as stated in the Terms of Payment Schedule include the
costs of the System integrator complying with its obligations under this Schedule.
V. In the event of termination or expiry of MSA, and Project Implementation, each
Party shall comply with the Exit Management Plan.
VI. During the exit management period, the System integrator shall use its best efforts
to deliver the services.
VII. Payments during the Exit Management period shall be made in accordance with the
Terms of Payment Schedule.
VIII. This Exit Management plan shall be furnished in writing to the CeG (U.P.) or its
nominated agencies within 90 days from the Effective Date of this Agreement.
5 Detailed Implementation and Roll-out Plan
SI shall prepare a detailed roll-out plan for each of the districts in the phase and get the same
approved by the CeG (U.P.). SI is also responsible for conducting workshops for the key
officers (State e-Mission Team, District Mission Team, and District Core Team, NIC, SPMU,
NPMU, CeG (U.P.), State DIT) of the Districts / State for presenting the District-Wise roll-out
plan. Before getting the final approval of the CeG (U.P.), the SI shall also provide the necessary
assistance for the key stakeholder of the Districts / State during the design and
implementation of e-District project in the State. A detailed rollout checklist should be
maintained for deployment/migration of e-District application to production as well as for
location readiness.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 36 of 85
6 Annexures
6.1 Network Connectivity
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
1. Amroha Amroha Amroha 2,000 Conn
ected
Connec
ted
4,00
0
Conn
ected
Connec
ted
Conn
ected
15,00
0
Conn
ected
- 1 4
Dhanau
ra
Dhanaura 500
Hasanp
ur
Hasanpur 2,000
2. Hapur Hapur Hapur 4,000 Conn
ected
Connec
ted
600 1,20
0
1,000 1,00
0
700 600 - - 8
Garh Garh 1,500
3. Kasganj Kasganj Kasganj 1,000 Conn
ected
500 1,00
0
4,00
0
>500 >500 >500 >500 1 1 7
Patiyali Patiyali -
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 37 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
4. Sambha
l
Sambha
l
Sambhal 200 Conn
ected
Connec
ted
2,00
0
Conn
ected
Connec
ted
Conn
ected
600 1,00
0
- 2 4
Chanda
usi
Chandausi 500
Gunnau
r
Gunnaur 1,000
5. Shamli Kairana Kairana 600 Conn
ected
Connec
ted
4,00
0
100 700 100 Conne
cted
Conn
ected
- 2 3
6. Budaun SADAR Conn
ected
2,000 1,00
0
Conn
ected
2,000 2,00
0
1,500 Conn
ected
- - 9
Bisauli Bisauli 1,000
Sehasw
an
Sehaswan 1,000
Bilsi AmbiaPur 1,000
Dataga
nj
Dataganj 2,000
7. Bulland
Shahar
SADAR Bullandshah
ar
1,000 Conn
ected
2,000 1,50
0
2,00
0
2,000 2,00
0
2,500 1,50
0
- 3 11
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 38 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
Sikandr
abad
Sikandrabad
1,000
Khurja Khurja 3,000
Anoops
hahar
Anoopshaha
r
2,000
Siana Siana 500
Debye Danpur 300
Shikarp
ur
Shikarpur 400
8. Agra SADAR Conn
ected
Connec
ted
7,00
0
Conn
ected
Connec
ted
Conn
ected
2,000 4,00
0
- - 7
Etmadp
ur
Etmadpur 1,000
Khairag
arh
Khairagarh 2,000
Fateha
bad
Fatehabad 2,000
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 39 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
Bah Bah 1,000
9. Etah SADAR Sheetalpur 2,000 Conn
ected
500 1,00
0
2,00
0
Connec
ted
2,00
0
2,000 2,00
0
- 1 7
Jalesar Jalesar 2,000
10. Muzaffa
rnagar
SADAR Sadar 3,000 Conn
ected
1,500 2,50
0
Conn
ected
Connec
ted
Conn
ected
4,000 4,00
0
- - 8
Kairana Kairana 600
Budhan
a
Budhana 600
Jansat
h
Jansath 1,000
11. Bareilly SADAR Conn
ected
Connec
ted
2,50
0
Conn
ected
Connec
ted
Conn
ected
1,000 1,00
0
- - 7
Baheri Baheri 2,000
Meerga
nj
Meerganj 2,000
Nawabg
anj
Nawabganj 2,000
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 40 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
Faridpu
r
Faridpur 2,000
12. Shahjah
anpur
SADAR Conn
ected
2,000 5,00
0
Conn
ected
Connec
ted
Conn
ected
2,500 40 1 2 4
Powaya
n
Powayan 200
Tilhar Sindhauli 500
Jalalab
ad
Jalalabad 1,000
13. Morada
bad
SADAR Moradabad 2,000 Conn
ected
Connec
ted
3,00
0
4,00
0
6,000 6,00
0
1,000 5,00
0
- 2 7
Bilari Bilari 500
Thakur
dwara
Thakurdwar
a
500
14. Fatehpu
r
SADAR Teliyanni 3,000 Conn
ected
2,000 3,00
0
Conn
ected
1,000 Conn
ected
1,000 1,50
0
1 - 7
Bindki Khajuha 4,000
Khaga Airayan -
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 41 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
15. Bijnor SADAR Mohammadp
ur
1,500 Conn
ected
>500 1,00
0
Conn
ected
500 500 4,000 500 - 3 6
Dhamp
ur
Dhampur 1,500
Najibab
ad
Najibabad 1,000
16. Aligarh SADAR
(Koli)
Conn
ected
Connec
ted
4,00
0
Conn
ected
Connec
ted
Conn
ected
500 150 - 3 3
Khair Khair 1,000
Iglas Iglas 1,000
Atrauli Atrauli 500
17. Meerut SADAR Meerut 4,000 Conn
ected
Connec
ted
4,00
0
Conn
ected
Connec
ted
500 500 1,00
0
- 2 5
Mawan
a
Mawana 1,000
Sardha
na
Sardhana 2,000
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 42 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
18. Saharan
pur
SADAR Baliakhen 3,000 Conn
ected
Connec
ted
3,00
0
Conn
ected
Connec
ted
Conn
ected
>500 3,00
0
- - 6
Deoban
d
Deoband 3,000
Nakur Nakur 2,000
19. Jalaun Orai
SADAR
Conn
ected
Connec
ted
2,00
0
Conn
ected
Connec
ted
Conn
ected
1,000 Conn
ected
2 - 3
Konch Konch -
Madhog
arh
Madhogarh -
Jalaun Jalaun 1,000
20. Mathura SADAR Mathura 3,000 Conn
ected
Connec
ted
1,00
0
Conn
ected
50 Conn
ected
6,000 100 2 2 3
Chata Chata 500
Mant Mant 500
21. Firozab
ad
SADAR Firozabad 500 Conn
ected
7,000 2,00
0
Conn
ected
Connec
ted
Conn
ected
16,00
0
400 1 2 5
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 43 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
Tundla Tundla -
Shikoha
bad
Shikohabad 4,000
Jasran
a
Jasrana 1,000
22. Pilibhit SADAR Maraun 3,000 Conn
ected
Connec
ted
3,00
0
Conn
ected
Connec
ted
Conn
ected
500 500 - 2 4
Bisalpu
r
Bisalpur 2,000
Puranp
ur
Puranpur 2,000
23. Jhansi SADAR Conn
ected
Connec
ted
5,00
0
Conn
ected
Connec
ted
Conn
ected
2,000 6,00
0
2 - 3
Moth Moth -
Maurani
pur
Mauranipur -
24. Mainpur
i
SADAR Mainpuri 3,000 Conn
ected
Connec
ted
3,00
0
Conn
ected
Connec
ted
Conn
ected
>500 500 1 1 3
Karhal Karhal -
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 44 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
25. Hathras SADAR Conn
ected
4,000 4,00
0
Conn
ected
Connec
ted
Conn
ected
4,000 4,00
0
1 1 5
Sasni Sasni -
Sadaba
d
Sadabad 1,000
Sikandr
areo
Sikandrareo 500
26. Banda SADAR Conn
ected
3,000 2,50
0
Conn
ected
2,500 Conn
ected
2,000 3,00
0
- - 7
Baberu Baberu 1,000
Naraini Naraini 1,000
27. Kausha
mbhi
Manjha
npur
Manjhanpur 500 Conn
ected
Connec
ted
1,00
0
Conn
ected
Connec
ted
1,40
0
600 300 - 4 3
Chail Chail 500
S Sirathu 500
28. Rampur SADAR Saidnagar 4,000 Conn
ected
2,500 3,50
0
Conn
ected
Connec
ted
Conn
ected
1,500 4,00
0
- 2 7
Suar Suar 1,000
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 45 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
Millak Millak 200
Bilaspu
r
Bilaspur 300
Shahab
ad
Shahabad 1,000
29. Hamirpu
r
SADAR Conn
ected
1,200 1,00
0
Conn
ected
Connec
ted
Conn
ected
500 600 3 1 3
Maudah
a
Maudaha -
Rath Rath -
Sarila Sarila -
30. Lalitpur SADAR Conn
ected
2,000 1,40
0
Conn
ected
Connec
ted
Conn
ected
5,000 500 - 1 5
Mehron
i
Mehroni 1,000
Talbeha
t
Talbehat 2,000
31. Baghpat Conn
ected
2,000 1,00
0
Conn
ected
Connec
ted
Conn
ected
Conne
cted
5,00
0
- - 3
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 46 of 85
Sr.
No.
Name
of
District
Tehsil
Name
Blocks
where
network
connectivity
is not
available
Distance
of Block
from
nearest
Tehsil
POP
(mtrs)
Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)
Categor
y A
(UTP
Cable)
Category B
(OFC)
Category
C (Lease
line)
Reve
nue
Urban
develop
ment &
Pancha
yat
Medi
cal &
Healt
h
Socia
l
Welfa
re
Women
& Child
Develo
pment
Hand
icap
Labor
Depart
ment
Food
&
Civil
Suppl
ies
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs
Count of
Location
s where
Distance
>500
mtrs
32. Sant
Ravidas
Nagar
Gyanpu
r
Conn
ected
Connec
ted
500 Conn
ected
Connec
ted
Conn
ected
1,500 2,00
0
- 1 4
Bhadoi Bhadoi 2,000
Auraiya Auraiya 1,500
33. Chitrak
oot
Karwi Karwi 500 Conn
ected
Connec
ted
1,50
0
Conn
ected
500 Conn
ected
1,500 3,00
0
- 2 4
Mau Mau 1,000
34. Mahoba SADAR Conn
ected
1,000 1,50
0
1,00
0
1,000 1,00
0
1,200 Conn
ected
- - 7
Charkh
ari
Charkhari 2,000
Total 15 41 182
Note:
Distance provided in the above table is indicative in nature and may differ from actual.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 47 of 85
6.2 Hardware Requirement (Estimated)
Sr. No Item/Component Total
1. Laptop (Including OS License) 260
2. Desktop (UPS+OS License) 2,523
3. Printers 1,013
4. 9U Networking Rack 694
5. UTP cable CAT-6 (Box of 305 Mtrs)* 1,890
6. Jack Panel 24 Port CAT 6* 694
7. Information Outlet CAT6* 4,434
8. Surface Mount Box Single* 4,434
9. Mounting Cord 7 Ft. CAT 6* 898
10. Mounting Cord 3 Ft. CAT 6* 3,536
11. 24 Port LAN switch* 694
12. Antivirus Software License (4 years) 2,783
13. WAN Routers* 161
14. MS Office Licenses 2,783
* Quantity mentioned in Sr. No. 4 to 11 and 13 may vary according to actual site conditions.
It is suggested that SI should conduct survey of actual sites
6.3 Site Preparation Requirement
Sr. No. Category No. of Sites Requirement*
1. Category A 130 Tehsils Area 250 Sq. Ft.
2. Category B 305 Blocks Area 150 Sq. Ft.
* Detailed description of Site Preparation Requirement is given in Section 4.3.5 and Section
6.4.1.9
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 48 of 85
6.4 Bill of Material
6.4.1 Form C: Bill of Material (Infrastructure at Field Offices)
Important Note for bidders:
(i) It is mandatory to furnish complete technical specifications of the hardware &
peripherals being offered, strictly as per the format, provided here. Correct
technical information of the product being offered must be filled in.
(ii) Filling the technical specifications/ information in the format using terms such as
‘OK’, ‘Accepted’, ‘Noted’, ‘As given in Brochure/ Manual’, ‘Complied’ is not
acceptable. The offers not adhering to these guidelines are liable to be rejected.
(iii) All relevant product information such as user manuals, technical specifications
sheet etc. should be submitted along with the offer. Failure to submit this
information along with the offer could result in disqualification of the bid.
(iv) In case any technical variance is offered, the same must be specified under the
"Deviation, if any" column.
(v) For each item listed below, the bidders should propose only one product.
(vi) These specifications should be considered as the minimum to be fulfilled.
6.4.1.1 Desktops /Personal Computer for each location
Sr.
No.
Features Specifications (Minimum
required)
Specific
ations
offered
Compliance
(Yes / No)
Deviations
, if any
1. Make Must be specified
2. Model Tower Model Required. Must
be specified. All the relevant
product brochures and
manuals must be submitted.
3. Processor 2nd generation Intel Core i3-
2130 or AMD Phenom X4
970
4. Chipset Intel 7 Series Chipset or
equivalent chipset for AMD
5. RAM Memory 4GB expandable to
8GB Non-ECC DDR3
1333MHz SDRAM Memory,
minimum Two DIMM slots
6. Hard Disk Drive
& controller
HDD500 GB 7200
RPM 3.5"SATA Hard Drive
or higher
7. Optical Drive Optical Drive16X Max
DVD+/RW
8. Graphics Integrated HD Graphics
9. Audio Integrated High Definition
Audio Card
10. Ethernet NIC 10/100/1000; Wake on
LAN
11. Slots 3PCI/PCI Express slots, VGA
(1),USB 2.0 (6)
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 49 of 85
Sr.
No.
Features Specifications (Minimum
required)
Specific
ations
offered
Compliance
(Yes / No)
Deviations
, if any
12. Ports Rear I/O: (6) USB 2.0 ports
(2) USB 3.0 ports (1)serial
port,(1)RJ-45, (1)
VGA,(1)lineout, (1) mic in,
Front I/O: (2)USB 2.0
13. Power Supply 250-watt or higher ATX
Power Supply –PFC (Active
Power Factor Correction
(PFC) power supply). Surge
protected.
14. Keyboard USB keys keyboard with
Rupee Symbol having
104 Keys, heavy-duty
normal English keyboard,
having key life of 20 million
keystrokes or more (same
make and colour as base
CPU)
15. Monitor 18.5" LED Monitor,
Resolution - 1366 x 768;
Response time (typical)-
5ms; TCO5 certification for
Monitor; EPEAT (Same make
as PC)
16. Mouse USB 2 Button Optical Scroll
Mouse(Same make as PC)
with mouse pad (Same make
as PC)
17. Operating
System
A proprietary Operating
System Preloaded that is
equivalent to Genuine
Windows (R) 7 Professional
with latest service pack
(English) or above with
updates / patches with
license and recovery CD
from direct named account
of Microsoft with certificate
of authenticity having OEM
name
18. Compliance and
Certification
As per industry standard for
PC and EPEAT for Monitor
19. Drivers for
different
Operating
systems
Drivers should be Freely
available on OEM's web site
and should be supplied in
media along with PC
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 50 of 85
Sr.
No.
Features Specifications (Minimum
required)
Specific
ations
offered
Compliance
(Yes / No)
Deviations
, if any
20. Additional
Requirement
Manufacturer shall be listed
in any quadrant of
independent technology and
market research companies
such as Gartner and
Forrester Research in last 3
years
6.4.1.2 Laptop
Sr.
No.
Features Specifications
(Minimum required)
Specification
s offered
Complianc
e (Yes /
No)
Deviations
, if any
1 Make Must be specified
2 Model Must be specified. All the
relevant product
brochures and manuals
must be submitted.
3 Processor Intel Core i3-2310 or
higher
4 Chipset Intel 7 Series Chipset 5 System
Memory
System Memory 4GB Up
to 8GB supported,
1333MHz Dual Channel
DDR3,2 DIMM slots
6 Graphics Integrated HD Graphics
7 Hard Drive Primary Storage Options
500 GB 5400 RPM SATA
Hard Drive or higher
8 Optical
Drive
Optical Drive 8X or
above DVD+/-RW with
double-layer DVD+/-R
write capability
9 Display Display 14.0’’ High
Definition Wide LED Anti-
Glare Display (1366x768)
10 Audio /
Visual
Integrated stereo
speakers Stereo
headphone/lineout/ Two
built-in stereo speakers
High-definition audio
support MS-Sound
compatible, Built-in
digital microphone
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 51 of 85
Sr.
No.
Features Specifications
(Minimum required)
Specification
s offered
Complianc
e (Yes /
No)
Deviations
, if any
11 Communication
s
WLAN:1,8,9
802.11b/g/n Wi-Fi
802.11b/g Wi-Fi
Supporting Signal Up™
wireless technology or
equivalent
12 Integrated
Wireless
WirelessLAN:802.11b/g/
n and
Bluetooth®4.0+HS
Bluetooth® 2.1+EDR or
equivalent
13 Keyboard Keyboard
86-/87-/91-key Fine Tip
keyboard with
international language
Media keys
Control keys
Wireless LAN key
14 Pointing
Device
Support Touchpad, Multi-
gesture touchpad,
supporting two-finger
scroll, pinch, rotate, flip
15 Battery Battery Options 6-cell (48
WHr) Lithium Ion battery
integrated with optional
long lifecycle battery.
16 Interfaces /
Ports
Media Card Reader -
One(1) VGA One(1)HDMI-
One(1) Stereo
microphone in -One(1)
Stereo headphone/line
out- One(1) Power
connector - One(1) RJ-
45/Ethernet -One(1) USB
2.0- 4, or USB (3.0) – 1
17 Operating
System
A proprietary Operating
System Preloaded that is
equivalent to Genuine
Windows(R) 7
Professional SP1
(English) or above with
updates / patches
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 52 of 85
Sr.
No.
Features Specifications
(Minimum required)
Specification
s offered
Complianc
e (Yes /
No)
Deviations
, if any
18 Drivers for
Different
Operating
systems
Drivers should be freely
available on OEM's
website and should be
supplied in media along
with PC
19 Antivirus latest antivirus with five
year updation facility
20 Additional
Requirement
Manufacturer should be
listed in any quadrant of
independent technology
and market research
companies such as
Gartner and Forrester
Research in last 3 years
6.4.1.3 Laser Printers
Sr.
No
.
Feature Specification (Minimum
required)
Specific
ations
offered
Compli
ance
(Yes /
No)
Docu
ment
to be
refer
red
Refe
renc
e
Page
No.
Deviat
ions, if
any
1 Make Must be specified
2 Model All the relevant product
brochures and manuals must
be submitted
3 Printer Type Network Monochrome
4 Speed Minimum 28 ppm
5 Memory Minimum 64 MB
6 Processor Minimum 400 MHz
7 Resolution Minimum 1200X1200
resolution
8 Interface USB & Ethernet
9 Daily Duty
Cycle
Minimum 2,000 Pages
10 Print
Language
PCL 5e Emulation/PCL 6
Emulation/Personal Printer
Data Stream (PPDS) /
PostScript 3 Emulation
11 Drivers Win XP, Vista, 7, Mac 9.0,
Mac X, Linux Kernel 2.4 or
later
12 Duplex Automatic
13 Energy Star Yes
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 53 of 85
6.4.1.4 1 KVA UPS System
Sr.
No.
Feature Specification (Minimum
Required)
Specifi
cation
s
offere
d
Complian
ce (Yes /
No)
Docum
ent to
be
referre
d
Refere
nce
Page
No.
Deviat
ions, if
any
1 Technol
ogy
True On Line UPS with
double conversion
technology
2 Rectifier and inverter
should be based on IGBT
3 UPS
Rating
1000 VA / 800 W
4 Battery One set of 3 Batteries of
12V
Input
5 Input
Nominal
Voltage
230 VAC (Single phase)
6 Input
Voltage
Range
160 VAC – 300 VAC @
100% Load, 110 VAC –
300 VAC @ 50% Load
7 Input
Frequen
cy
40 - 70 Hz
8 Power
Factor
≥ 0.95
Output
9 Voltage
Range
230VAC ±3%
(However UPS should
have option of changing
to 220 V/230V/240 V)
10 Voltage
Distortio
n
≤ 3% (Linear Load)
≤ 6% (non Linear Load)
11 Frequen
cy
50 Hz ± 2.5Hz
12 Power
Factor
≥0.8
13 Crest
Factor
3:01
Inverter Overload
14 Transien
t
Respons
e
Less or equal to 3% for
100% nonlinear load
(Battery mode)
Battery
15 Type Sealed Maintenance
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 54 of 85
Sr.
No.
Feature Specification (Minimum
Required)
Specifi
cation
s
offere
d
Complian
ce (Yes /
No)
Docum
ent to
be
referre
d
Refere
nce
Page
No.
Deviat
ions, if
any
Free,
16 Backup
Time
60 min 1512 VAH
17 Protecti
on
Inbuilt protection for
surge suppression and
EMI/RFI filter provided
as well as The unit shall
have Surge Current
Capacity of min. 10kA
with two mode of
protection &<0.5 ns
Response time. UPS
shall be provided with
only externally
connected SPD as per
IEEE Standard 1100-
2005
Environmental and Other
18 Audible
Noise
Less than 45dB at 1
meter
19 Operatin
g temp
&
Humidit
y
20 – 90% RH @ 0 – 40°C
(non- condensing)
20 LCD
Display
UPS Status, Load level,
Battery level, Input /
Output voltage,
Discharge Timer & Fault
conditions
Management
21 SMART
RS 232
Supports Windows,
Novell, Linux and
FreeBSD "Provision of
RS 232 Port x1 nos "
22 SNMP Power Management from
SNMP manager and web
browser option should be
present
23 Power
Outlet
Should have
programmable power
management outlet for
independent control of
load segment.
24 ECO Should be capable of
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 55 of 85
Sr.
No.
Feature Specification (Minimum
Required)
Specifi
cation
s
offere
d
Complian
ce (Yes /
No)
Docum
ent to
be
referre
d
Refere
nce
Page
No.
Deviat
ions, if
any
Mode operating in ECO mode
for energy saving.
25 Credenti
als
Manufacturer Should be
ISO 9001:2000 certified
26 Manufacturer Should be
ISO 14001 certified
27 Provide Type Test
Certificate (TTC) from
Government laboratory/
Government Approved
laboratory
6.4.1.5 9 U Rack
Sr.
No
.
Feature Specification
(Minimum
Required)
Specificati
ons offered
Docume
nt to be
referred
Referenc
e Page
No.
Complianc
e (Yes /
No)
Deviation
s, if any
1 Make Must be
specified
2 Model All the
relevant
product
brochures
and manuals
must be
submitted.
3 Dimension
s
600(w)x
530(d)x
9U(h)
4 Weight
Capacity
Minimum 88
lbs. (40 kg)
5 Side doors Complete
knockdown
format for
easy
installation &
later
maintenance;
with lock &
key
6 Ventilatio
n
Top mounted
exhaust fan
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 56 of 85
6.4.1.6 24 Port Switch
S.
No
.
Feature Specification
(Minimum
Required)
Specific
ations
offered
Documen
t to be
referred
Refere
nce
Page
No.
Complian
ce (Yes /
No)
Deviatio
ns, if
any
1. Make &
Model
Make, Model No
with part no.
2. Architectur
e &
Performan
ce
Switch should have
24 Nos.
10/100/1000 Base-
TX auto-sensing
with capabilities
plus 4X1G uplinks
with 2 nos of LX/SX
module loaded
(LX/SX module
should be of the
same make as of
switch)
Switch should have
non-blocking wire-
speed architecture.
Switch should
support IPv4 and
IPv6 from day One
Switch should have
non-blocking
switching fabric of
minimum 56 Gbps
or more
Switch should have
Forwarding rate of
minimum 41 Mpps.
3. Layer 2
Features
IEEE 802.1Q VLAN
tagging.
802. 1Q VLAN on all
ports with support
for minimum 255
active VLANs and
4k VLAN ids
Support for
minimum 8k MAC
addresses
Spanning Tree
Protocol as per IEEE
802.1d
Multiple Spanning-
Tree Protocol as per
IEEE 802.1s
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 57 of 85
S.
No
.
Feature Specification
(Minimum
Required)
Specific
ations
offered
Documen
t to be
referred
Refere
nce
Page
No.
Complian
ce (Yes /
No)
Deviatio
ns, if
any
Rapid Spanning-
Tree Protocol as per
IEEE 802.1w
Self-learning of
unicast & multicast
MAC addresses and
associated VLANs
Jumbo frames up to
9000 bytes
Link Aggregation
Control Protocol
(LACP) as per IEEE
802.3ad.
Port mirroring
functionality for
measurements
using a network
analyzer.
Switch should
support IGMP
v1/v2/v3 as well as
IGMP v1/v2/v3
snooping.
4. Quality of
Services
Switch should
support
classification and
scheduling as per
IEEE 802.1P on all
ports.
Switch should
support DiffServ as
per RFC 2474/RFC
2475.
Switch should
support four
hardware queues
per port.
Switch should
support QoS
configuration on per
switch port basis.
Switch should
support
classification and
marking based on IP
Type of Service
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 58 of 85
S.
No
.
Feature Specification
(Minimum
Required)
Specific
ations
offered
Documen
t to be
referred
Refere
nce
Page
No.
Complian
ce (Yes /
No)
Deviatio
ns, if
any
(TOS) and DSCP.
Strict priority
queuing or
Equivalent,
guarantees that the
highest-priority
packets are
serviced ahead of all
other traffic.
5. Security
Features
Switch should
support MAC
address based
filters / access
control lists (ACLs)
on all switch ports.
Switch should
support Port as well
as VLAN based
Filters / ACLs.
Switch should
support RADIUS
/TACACS+ for
access restriction
and authentication.
Secure Shell (SSH)
Protocol, HTTP and
DoS protection
ARP spoofing,
DHCP snooping etc.
Should support
DHCP snooping,
DHCP Option 82
Should support a
mechanism to shut
down Spanning Tree
Protocol PortFast
or equivalent-
enabled interfaces
when BPDUs are
received to avoid
accidental topology
loops.
Should support a
mechanism to
prevent edge
devices not in the
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 59 of 85
S.
No
.
Feature Specification
(Minimum
Required)
Specific
ations
offered
Documen
t to be
referred
Refere
nce
Page
No.
Complian
ce (Yes /
No)
Deviatio
ns, if
any
network
administrator's
control from
becoming Spanning
Tree Protocol root
nodes.
6. Manageme
nt, Easy-to-
Use
Deploymen
t and
Control
Features
Switch should have
a console port/out
of band
management port
for configuration
and diagnostic
purposes.
Switch should be
SNMP manageable
with support for
SNMP Version 1, 2
and 3.
Switch should
support all the
standard MIBs (MIB-
I & II).
Switch should
support TELNET
and SSH Version-2
for Command Line
Management.
Switch should
support 4 groups of
embedded RMON
(history, statistics,
alarm and events).
Switch should
support system and
event logging
functions as well as
forwarding of these
logs to multiple
syslog servers.
Switch should
support on-line
software
reconfiguration to
implement changes
without rebooting.
Any changes in the
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 60 of 85
S.
No
.
Feature Specification
(Minimum
Required)
Specific
ations
offered
Documen
t to be
referred
Refere
nce
Page
No.
Complian
ce (Yes /
No)
Deviatio
ns, if
any
configuration of
switches related to
Layer-2 & 3
functions, VLAN,
STP, Security, QoS
should not require
rebooting of the
switch.
Support for Quality
of Service for easy
configuration of
QoS features for
critical applications.
Switch should have
comprehensive
debugging features
required for
software &
hardware fault
diagnosis.
Switch should
support Multiple
privilege levels to
provide different
levels of access.
Switch should
support NTP
(Network Time
Protocol) / SNTP
Switch should
support FTP/ TFTP
7. Standards RoHS Compliant.
IEEE 802.1x
support.
IEEE 802.3x full
duplex on 10BASE-
T and 100BASE-TX
ports.
IEEE 802.1D
Spanning-Tree
Protocol.
IEEE 802.1p class-
of-service (CoS)
prioritization.
IEEE 802.1Q VLAN.
IEEE 802.3u 10
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 61 of 85
S.
No
.
Feature Specification
(Minimum
Required)
Specific
ations
offered
Documen
t to be
referred
Refere
nce
Page
No.
Complian
ce (Yes /
No)
Deviatio
ns, if
any
BaseT / 100 Base
Tx /1000 Base Tx.
8. Certificatio
n
Switch should
support IPv6 host,
MLD/IPv6 snooping
and IPv6 QoS or
equivalent.
Switch and router
should be of same
OEM.
9. Additional
Requireme
nt
Manufacturer
should be listed in
any quadrant of
independent
technology and
market research
companies such as
Gartner and
Forrester Research
in last 3 years
Bidder has to ensure that the proposed solution should be interoperable and compatible with
the existing Hardware at Field Office and State level.
6.4.1.7 Anti-Virus (Shall be preloaded with Desktop & Laptop) with 1+3 Year
subscription
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
1 All the
Solutions
should be
virtualization
aware providing
flexibility of
deploying the
solution both in
Virtualization
and physical
environment.
2 The antivirus
solution should
have enhanced
protection from
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 62 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
Network
virus/Worms,
Trojans, Key
loggers,
Intrusions,
Conceivably
harmful
websites/Phishi
ng sites,
Malicious
behavior, data
loss, web based
threats, root
kits, mixed
threats, real-
time
compressed
executable files,
spyware/gray
ware etc.
3 Should have
Compressed
File Detection
and Repair and
should also be
able to reduce
the risk of
virus/malware
entering the
network by
blocking files
with real-time
compressed
executable files.
4 Should have
Unknown Virus
Detection &
Repair. Should
have
behavioural &
Heuristic
scanning to
protect from
unknown
viruses.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 63 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
5 Must be capable
of cleaning
viruses/malwar
e even without
the availability
of virus cleanup
components.
Using a
detected file as
basis, it should
be able to
determine if the
detected file
has a
corresponding
process/service
in memory and
a registry entry,
and then
remove them
altogether
6 Must have the
capability to
detect and
clean Virus and
also perform
different Scan
Actions based
on the virus
type (Trojan/
Worm, Joke,
Hoax, Virus,
other)
7 Should have
buffer overflow
protection
integrated with
AV scan engine
for protection
from
threats/exploits
that uses buffer
overflow
vulnerability
regardless of
presence of
signature / OS
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 64 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
patches
8 Should have
cloud-client
infrastructure
with Reputation
services like
File Reputation,
Web Reputation
Reputation
working in
correlation.
9 Should have
web based
management
console to give
administrators
transparent
access to all
clients and
servers on the
network and
also provide
automatic
deployment of
security
policies, AV
signatures, and
software
updates on
every client and
server.
10 Should support
Active
Directory
integration and
also have
security
compliance to
leverage
Microsoft
Active
Directory
services to
determine the
security status
of the
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 65 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
computers in
the network and
also have
logical group
based on IP
addresses
(Subnets).
11 Establish
separate
configuration
for internally
versus
externally
located
machines
(Policy action
based on
location
awareness)
12 Should have
Configurable
Scanning.
Should have the
ability to
control the
amount of CPU
resources
dedicated to a
scan process.
13 Must have
behavior
monitoring to
restrict system
behaviour and
malicious
changes in
applications,
keeping
security-related
processes
always up and
running.
14 Should have
device control
to regulate the
access to
external
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 66 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
storage devices
and network
resources, as
well as USB
autorun
prevention and
also provide the
granular level
access like No
Access, Read
Only, Read &
write, Full
Access etc.
15 Must provide
the flexibility to
create firewall
rules to filter
connections by
IP address, port
number, or
protocol, and
then apply the
rules to
different groups
of users
16 Must reduce
network traffic
generated when
downloading the
latest signature
by downloading
only
incremental
updates of
signatures and
scan engine.
17 Reduces
network
bandwidth
consumed
during pattern
updates. The
bulk of pattern
definition
updates only
need to be
delivered to the
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 67 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
cloud or some
kind of
repository and
not to many
endpoints
18 Should be able
to update
definitions &
scan engine on
the fly, without
a need for
reboot or
stopping of
services on
servers.
19 Must have the
flexibility to roll
back the Virus
Pattern and
Virus Scan
Engine if
required via the
web console
20 Should have the
capability to
assign a client
the privilege to
act as an
update agent
for the update
of rest of the
agents in the
network for AV
signatures and
hotfix/ service
pack/ patch
update/upgrade
.
21 Should enable
administrators
to easily move
clients (who
have changed
departments,
for example)
from one
physical parent
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 68 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
server to
another simply
by dragging and
dropping
through the
central
management
console.
22 Should have
role based
administration
with active
directory
integration to
add the custom
role type and
also use the
predefined roles
as per
requirement.
23 Should have
multiple client
deployment
options like Web
install page,
Remote
installation,
MSI/EXE
package
installation,
Login Script,
Vulnerability
Scanner etc.
24 Should have
enhanced
tamper
protection that
guards against
unauthorized
access and
attacks,
protecting
users from
viruses that
attempt to
disable security
measures.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 69 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
25 Should support
32bit and 64bit
operating
systems
26 Should have
support for IPv6
and must be
capable of
blocking and
detecting of
IPv6 attacks.
27 Should have
Cache files for
scans which can
help up to 40%
improvement to
speed
performance.
28 Should have a
feature of scan
cache based on
digital
signatures or
on-demand scan
cache.
29 It should
recognize a
missed event on
a machine,
which was
switched off,
and restart the
same when
machine is
turned on.
30 Should have
feedback option
so that if any
threat
(new/earlier) is
found, then
relevant data
can be
automatically
collected and
transferred to
the research
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 70 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
team for further
analysis to be
conducted, and
consequently,
advanced
solutions can
evolve and be
provided.
31 Should have
enhanced
tamper
protection that
guards against
unauthorized
access and
attacks,
protecting
users from
viruses that
attempt to
disable security
measures.
32 Must support
plug-in modules
designed to add
new security
features
without having
to redeploy the
entire solution,
thereby
reducing effort
and time
needed to
deploy new
security
capabilities to
clients and
servers across
the network
33 Must have Plug-
in solutions -
Stateful
Inspection
Firewall/IPS
with Virtual
Patching, VDI,
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 71 of 85
Sr.
No
Featu
re
Specification
(Minimum
Required)
Specificatio
ns offered
Docume
nt to be
referred
Referenc
e Page
No.
Complian
ce (Yes /
No)
Deviation
s, if any
Data
Protection, Mac
Protection,
Mobile
Protection
without any
additional
installation and
should provide
single console.
34 Should provide
Data Loss
Protection as an
plug-in solution
with the
capability of
data protection
with
multichannel
monitoring,
robust rules,
and predefined
policy
templates.
35 Data Protection
must have File
Attribute, Key
words and
Pattern based
technology in
single solution.
36 Data Protection
should work in
both
environment -
Workgroup and
AD with User/
Group/ Domain
based policy
creation option.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 72 of 85
6.4.1.8 WAN Router
Sr
.
N
o
Feature Specification
(Minimum
Required)
Specificati
ons Offered
Docume
nt to be
referred
Referen
ce Page
No.
Complian
ce
(Yes/No)
Deviatio
ns (If
any)
1. Make &
Model
Make, Model No
with part no.
2. Router
Architectur
e: The
router
architectur
e should
have
following
features
Modular
design/architect
ure, the
architecture
should be based
on high
performance
CPU based
It should
support Single
Operating
System which
includes all the
feature set
3. Interface
Support
Ethernet LAN
Ports -> 2 x
10/100/1000
Mbps WAN port
& 4x10/100
LAN Ports.
It should
support the
industries
widest range of
wired and
wireless
connectivity
options such as
T1/E1, xDSL, 3G
for both CDMA
and GSM,
copper and fiber
GE.
4. Performanc
e & Memory
Required:
Performance
Requirements
for 64 byte
packet ->
Minimum 300
kpps
5. Hardware Should support
minimum default
RAM = 256 MB,
maximum RAM
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 73 of 85
Sr
.
N
o
Feature Specification
(Minimum
Required)
Specificati
ons Offered
Docume
nt to be
referred
Referen
ce Page
No.
Complian
ce
(Yes/No)
Deviatio
ns (If
any)
=1 GB
Compact Flash
minimum default
= 256 MB,
maximum
Compact Flash =
1GB
Two USB port
One Serial
console port
Should Support
Hardware based
Encryption
Acceleration
Should have 4
WAN interface
Slots
Should support
3G standards for
High- Speed
Packet Access
6. Router
Functional
Requiremen
ts
IPv6 routing
functionality
from day 1
QoS -> ToS,
CoS, Queuing,
prioritizing,
Resource
Reservation
Protocol (RSVP)
NAT -> NAT,
PAT
Access Control -
> Required
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 74 of 85
Sr
.
N
o
Feature Specification
(Minimum
Required)
Specificati
ons Offered
Docume
nt to be
referred
Referen
ce Page
No.
Complian
ce
(Yes/No)
Deviatio
ns (If
any)
7. Protocol
Support
Required:
RIPv1 and
RIPv2 routing,
BGP4, IS-
IS,OSPF,
OSPFv3, BGP+,
IPv6 tunnelling,
MPLS, MPLS L2
VPN , MPLS L3
VPN, Policy
based Routing,
PPP, HDLC,
OSPF Version 2,
Support for
IPV6.Re-
distribution of
routes from on
Routing protocol
should not be a
bottleneck. All
the above
features should
be provisioned
in the router
from day 1.
8. Congestion
Managemen
t:
The router
should have
proper
congestion
management to
eliminate
Network
congestion when
the link is
overloaded.
Random Early
Detection,
Weighted
Fair/priority
Queuing,
IP precedence
or DSCP.
IP Multicasting:
Type Forwarding
-> MBGP, PIM-
DM, PIM-SM
9. Security Support
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 75 of 85
Sr
.
N
o
Feature Specification
(Minimum
Required)
Specificati
ons Offered
Docume
nt to be
referred
Referen
ce Page
No.
Complian
ce
(Yes/No)
Deviatio
ns (If
any)
Requiremen
ts:
supports
powerful ACLs
for both IPv4
and IPv6
Controlled
SNMP Access
through
implementation
of Access Lists
on the router to
ensure SNMP
access only to
the SNMP
manager or the
NMS
workstation
Controlled
SNMP access
through the use
of SNMP with
MD5
authentication.
Multiple
Privilege Levels
for managing &
monitoring
Support for
Remote
Authentication
User Service
(RADIUS) and
AAA PPP CHAP
support
Should have
Embedded
encryption,
firewall, security
features
Support
enhanced
Stateful packet
inspection and
filtering
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 76 of 85
Sr
.
N
o
Feature Specification
(Minimum
Required)
Specificati
ons Offered
Docume
nt to be
referred
Referen
ce Page
No.
Complian
ce
(Yes/No)
Deviatio
ns (If
any)
Should support
advanced VPN
services with
Triple DES
(3DES) and
Advanced
Encryption
Standard (AES)
encryption at
high
performance
and low latency,
and application
prioritization
and
enhancement
10. Managemen
t Features :
The Router shall
support Telnet,
SSH, Console
access.
The router shall
support FTP or
TFTP for easy
software
upgrades over
the network.
Network
Management
services shall be
provided using
open standards
based protocols
like SNMP
V2/V3
11. Configurati
on
Managemen
t:
The Router shall
support
configuration
management
through the
command line
interface. GUI
based software
configuration
utility shall be
provided.
Support of
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 77 of 85
Sr
.
N
o
Feature Specification
(Minimum
Required)
Specificati
ons Offered
Docume
nt to be
referred
Referen
ce Page
No.
Complian
ce
(Yes/No)
Deviatio
ns (If
any)
configuration on
web interface
shall be
available.
12. Event and
System
logging:
Event and
system history
logging
functions shall
be available. The
Router shall
generate system
alarms on
events. Facility
to put selective
logging of
events onto a
separate
hardware where
the analysis of
log shall be
available.
13. Mounting: The offered
router should be
19" rack
mountable
14. Accessorie
s:
Should come
with all
necessary
power cords,
CDs, manuals,
brackets
accessories etc,
required for
installation and
commissioning
of the
equipment.
Bidder has to ensure that the proposed solution should be interoperable and compatible with
the existing Hardware at Field Office and State level.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 78 of 85
6.4.1.9 Specifications for Site Preparation
Sr
.
No
.
Feature Specification (Minimum
Required)
Specifica
tions
offered
Complian
ce (Yes /
No)
Docume
nt to be
referred
Refere
nce
Page
No.
Deviat
ions, if
any
1. LAN
Cabling
for every
equipme
nt,
This would involve, but not
limiting to laying down the
structured cabling using
CAT-6 UTP cable, crimping
of cables, creation of
patch panels, proper fixing
of LAN cables in PVC
conduits or raceways
along with all the
necessary accessories.
SI shall be responsible for
testing and certifying the
structured cabling at each
location and finally
commissioning the LAN by
installing all the network
components.
Patch Panel
Type - 12-port, PCB
based, Unshielded
Twisted Pair, Category 6,
TIA / EIA 568-B.2
Category - Category 6
Port Identification - 9mm
or 12mm Labels on each
of 24-ports (to be
included in supply)
Height 1 U (1.75 inches)
Durability - Modular Jack
750 mating cycles, Wire
terminal (110 block) 200
termination cycles
Accessories - Strain
relief and bend limiting
boot for cable
Materials -
o Housing
Polyphenylene oxide,
94V-0 rated
o Wiring blocks
Polycarbonate, 94V-0
rated
o Jack contacts
Phosphorous bronze,
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 79 of 85
Sr
.
No
.
Feature Specification (Minimum
Required)
Specifica
tions
offered
Complian
ce (Yes /
No)
Docume
nt to be
referred
Refere
nce
Page
No.
Deviat
ions, if
any
plated with
1.27micro-meter thick
gold
o Panel Black, powder
coated steel
Approvals - UL listed
Termination Pattern - TIA
/ EIA 568 A and B;
Performance
Characteristics to be
provided along with bid -
Attenuation, NEXT, PS
NEXT, FEXT and Return
Loss
2. Earthing, 1. Size of the copper plate-
600x600x6mm
2. GI (galvanized) pipe of
40 mm diameter is to be
used
3. The earthpit to be dug
for a depth of 3.75 mts.
4. Copper plate is to be
properly fastened with
nuts and bolts to the
copper wire of
size14SWG. This copper
strip/copper wire is laid
upto the main
distribution board of the
centre.
5. The copper strip/copper
wire is to pass through
the GI pipe upto the
building of the computer
centre.
6. 19 mm GI pipe to be laid
for watering purposes.
This will have a funnel at
the top of the earth pit
chamber.
7. 50 Kg. of salt and
approx. 100 Kg. of coal
are to be filled in the pit,
in layers, after the plate
and the pipes are laid in
the pit.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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Sr
.
No
.
Feature Specification (Minimum
Required)
Specifica
tions
offered
Complian
ce (Yes /
No)
Docume
nt to be
referred
Refere
nce
Page
No.
Deviat
ions, if
any
8. Measure the earth
resistance at the pit
which has to be less
than 5 Ohms.
9. The earthing should
work for the entire
duration of the project
in full efficiency.
3. Work
Station
with
Chairs ,
Provisioning and
commissioning of
computer tables (minimum
900[w]X600[d]X750[h] in
mm) without castors and
which shall include, but not
limiting to the following
features:
Work surface made of
25mm thick Post
Formed Particle
laminated board and
having all other expose
edges sealed with
PVC/Rubber edge
banding tape of not less
than 2mm thick
Work top shall be
supported with
cantilever (made of MS
steel duly powder
coated)
Frame shall be made of
50mm/25mm thick
heavy panel combination
Proper space for placing
CPU and printer should
be there in the computer
table itself with Key
Board Tray.
Key Board Tray –metal
Minimum one single
Drawer with locking
system
All steel and pipe shall
be MS
Computer Chairs:
Computer Chair Medium
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
Page 81 of 85
Sr
.
No
.
Feature Specification (Minimum
Required)
Specifica
tions
offered
Complian
ce (Yes /
No)
Docume
nt to be
referred
Refere
nce
Page
No.
Deviat
ions, if
any
back chair with nylon
revolving base having
heavy duty 4 nos castors,
ABS seat and back, PU
molded seat and back
upholstered with approved
fabric, with push back
locking and pneumatic gas
lift mechanism, the
handles will be soft PU
moulded, complete in all
respect.
The Work Station and
chairs should from ISO
certified Manufacturer
Company
4. Compute
r Power
points
partitioni
ng
An electrical board having
4 nos. of 5 Amps switches
and sockets.
1. There will be 4 nos. of
electrical boards per
computer center (one for
each computer)
2. Provision of Electrical
boards for Local Area
Network switches
wherever switches need to
be installed.
6.4.1.10 Eligibility Criteria for Passive OEMs (UTP & OFC)
OEM should have direct presence in India more than at-least 5 years (Supporting
documents required)
OEM should have technology development program partnership with at least 1 Active
networking (Switches and Routers) OEM’s globally.
OEM should have at least One RCDD certified person sitting in India whose services can be
utilized for this project.
All material should be from one OEM make only.
OEM should submit all the certifications in technical bid from the bodies like UL, ETL or
other independent 3rd parties for required tests.
OEM should have done at least 5 Government of India/U.P. Government projects for LAN
campus network.
OEM should have training centers in India.
OEM should have presence in market with manufacturing and product development centers
in India (Supporting documents required)
OEM should ensure that OFC provided for the e-district project is Multimode Fiber.
RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II
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6.4.1.11 Specifications of UTP Cable
Type Unshielded Twisted Pair, Category 6, TIA / EIA 568-B.2
Conductors 23 AWG solid bare copper or better
Insulation Polyethylene
Jacket Flame Retardant PVC
Pair Separator Cross-member, fluted Spline
Approvals UL Listed
ETL verified to TIA / EIA Cat 6
Operating
Temperature
-20 Deg. C to +60 Deg. C
Frequency tested up to Minimum 600 MHz
Packing Box of 305 meters
Delay Skew 45ns MAX.
Impedance 100 Ohms + / - 15 ohms, 1 to 600 MHz
Performance
characteristics to be
provided along with bid
Attenuation, Pair-to-pair and PS NEXT, ELFEXT and PSELFEXT,
Return Loss, ACR and PS ACR
6.4.1.12 Specifications of Mounting Cord
Type Unshielded Twisted Pair, Category 6, TIA / EIA 568-B.2
Conductor 24 AWG 7 / 32, stranded copper
Length 7-feet
Plug Protection Matching colored snag-less, elastomer polyolefin boot
Warranty 25-year component warranty
Category Category 5
Housing Clear polycarbonate
Terminals Phosphor Bronze, 50 micron gold plating over selected area and
gold flash over remainder, over 100 micron nickel under plate
Load bar PBT polyester
Jacket PVC
Insulation Flame Retardant Polyethylene
6.5 Non-Functional Requirements
The non-functional requirements relating to performance, availability, deployment,
implementation, operations and others are listed in the subsequent subsection. Based on the
assessment of the requirements listed below,
# Non-functional Requirements
Implementation Requirements
The SI will be required to deploy manpower and other project resources as per the terms
& conditions of the Contract
The SI will be required to work closely with the CeG (U.P.) and perform detailed
functional requirements and analysis of e-District Solution to confirm and document
functional / system requirement specifications for the portal and its applications to fulfil
its objectives.
The SI will be expected to carry the complete implementation and deployment of the e-
District within the timelines specified in the RFP.
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Project Management
Selected bidder is required to specify and describe the different phases and activities of
the project. It is very important for the CeG (U.P.) that the Selected bidder provide a
quality implementation plan covering all aspects of the project. The plan shall clearly
specify the start and end dates (relative to contract signing) of each of the project
phases specifying key milestones allowing visibility of project progress.
Selected bidder is required to use standard project management tools such as
precedence diagrams, critical path charts, etc. to create and manage implementation
plan and schedule. The table below shows the minimum stages and deliverables:
Stage Activities Deliverables
Deployment Training courses and
sessions
Software
installation,configuration
and customization
Hardware installation and
configuration
Unit Testing
Documentation
Operations Planning
User Manual
Operations Manuals
Knowledge Transfer and training
plan
Installed software
Operations Plan
Operations Policies and
Procedures
Development Plan
Updated Design Document
Installed software and hardware
Functional modules & Portal
Solution
Problem reporting
Selected bidder is required to describe in detail project management processes,
methodologies and procedures.
Describe what CeG (U.P.) resources will be necessary for the project to succeed.
Describe how CeG (U.P.) management will receive up-to-date reports on project status.
Describe the change management procedures to handle such things as “out-of-scope”
requests or changing business needs of CeG (U.P.) while the project is underway.
Describe what procedures will be used to keep the project on track, and what escalation
procedures will be employed to address any problems with project progress.
Describe what quality assurance processes, procedures, formal reviews, etc. will be in
place.
Describe the proposed conflict resolution / escalation process between the Bidder and
CeG (U.P.) to handle project or contractual disputes.
Selected bidder is required to describe the proposed project structure identifying all
project individuals including project manager, hardware / network engineers,
administrators, Change Management experts, and others.
Selected bidder shall provide a comprehensive warranty that covers all components after
the issuance of the final acceptance of e-District. The warranty should cover all
materials, licenses, services, and support for both hardware and software. Selected
bidder shall administer warranties with serial number and warranty period. Upon final
acceptance of the CeG (U.P.), all OEM warranties will be transferred to the CeG (U.P.) at
no additional charge. All warranty documentation (whether expired or not) will be
delivered to CeG (U.P.) at the issuance of the final acceptance certificate.
Selected bidder is required to provide Premium Level warranty and support through the
vendor for all hardware and software used for e-District. Selected bidder’ warranty must
cover all equipment and work activities contained in the contract against all design,
manufacturing, and environment faults until the issuance of the final acceptance.
Selected bidder is required to commit to the following warranty terms:
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All products / components / parts shall be covered under OEM warranty up to the
Implementation Phase and AMC support shall commence after successful
implementation.
The warranty shall include the repair or replacement of the products / components /
parts during the warranty period by the bidder. The replacement products /
components shall meet the related specifications without further repair or
modification.
Selected bidder shall be liable for all costs including, but not limited to, the costs of
material, labour, travel, transport and living expenses associated with the collection
and return of the units covered by the warranty.
The date of manufacture or assembly of any equipment, parts or consumables, shall
not be more than six months before delivery.
Selected bidder shall state the location of his repair Centre(s) for all items not being
repaired onsite.
CeG (U.P.) has the right to require a replacement if the repair is deemed to be
impractical.
Selected bidder should ensure that replacement components shall be available for
any failed component during the warranty period.
Selected bidder shall guarantee the availability of spare parts and technical
assistance for all components (or appropriate alternatives) to ensure the equipment
would run for at least five (5) years, without major changes, at the completion of
final acceptance. Six months advance notice is required on any discontinued part(s)
with a suggestion for alternatives.
Selected bidder need to define the process & methodology in their proposal, for
achieving the response time of engineers to respond to an incident and also for
resolving such incidents as per the SLA.
Selected bidder is required to provide additional training if the satisfaction levels/
learning does not reach 80% in evaluation/feedback from trainees, and expected to
provide additional training, if required.
The e-District infrastructure being provisioned by the bidder shall be insured. The
Goods supplied under the Contract shall be fully insured against loss or damage
incidental to manufacture or acquisition, transportation, storage and delivery for the
entire project term.
Selected bidder is required to explain their warranty, maintenance procedures, and
support to meet the terms and requirements outlined above.
a) Operations Requirements
The selected bidder is expected to provide the following in support of e-District
operations:
Selected bidder shall provide procedure documentation for all operations procedures,
and SLA’s (based on ITIL best practices) for all the hardware and applications
provided including backup procedures, system update procedures, security
procedures, failure recovery procedures, upgrade procedures, remote access
procedures, user manual, SOP’s, etc.
All such procedures and documents must be submitted for review and approval by the
CeG (U.P.) prior to adoption. Such documentation shall be updated during the project
term by the bidder as and when required along with the necessary approval.
Selected bidder will be required to provide CeG (U.P.) with weekly portal performance
reports showing health of system operations.
Selected bidder will be required to provide CeG (U.P.) with Helpdesk for recording all
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the day to day problems and other technical incidents occur during the O&M phase.
This shall also record the resolution of such incidents & problems.
Selected bidder will be required to commit to Service Level Agreements (SLAs) that
show, among other metrics, appropriate escalation procedures and guarantee
corrective actions within a pre-determined time. Selected bidder is required to
respond to required levels of accuracy, quality, completeness, timeliness,
responsiveness, cost-effectiveness, productivity and user satisfaction that are equal
to or higher than the SLA system requirements.
b) Quality Assurance & Acceptance Requirements
Selected bidder is required to develop and implement quality assurance processes and
procedures to ensure that the e-District development and operations are performed to
meet the quality standards that are relevant to each area in all project phases.
Furthermore, Selected bidder to describe their documentation standards e.g.
Documentation description, documentation identification, content, nomenclature etc.
as well.
Sample documents to be enclosed as part of the technical proposal.