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e-gov.bre-gov.brOperational Lessons from Operational Lessons from
Brazilian ExperienceBrazilian Experience
Peter T. KnightPeter T. KnightTelemática e Desenvolvimento Ltda.Telemática e Desenvolvimento Ltda.
[email protected]@tedbr.com
Presentation for the World Bank 29/06/04Presentation for the World Bank 29/06/04From Rio de JaneiroFrom Rio de Janeiro
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Structure of the PresentationStructure of the Presentation• Findings based on the book e-gov.br, with four
authors and 40 contributors, published by Financial Times Prentice Hall, São Paulo, 2004 – for information, content in Portuguese and English see www.tedbr.com/projetos/e-dem.br/e-dem.br.htm
• Brazilian e-government successes and factors behind them
• Implementation Challenges• E-government in Brazil – Suggestions for the
future based on experience to date• Key operational issues for international financial
organizations• From e-government to e-democracy – suggestions
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Brazil’s e-gov Success Stories Brazil’s e-gov Success Stories and Factorsand Factors
• Vision development in 1999-2000, the “green book” (well-led broad participatory process)
• e-Elections – a world leader (key is top-down leadership from the Supreme Electoral Court – TSE)
• Structuring the e-gov project as a state policy (rather than the policy of a single government, thus entering into the national political agenda, including states and muncípios)
• Government financial administration and tax declarations (SERPRO’s experience, continuity of leadership, IADB and BNDES financing)
• e-Procurement at the Federal and state levels (savings of 20% or more, faster processes, better quality, social control – supported by IADB and BNDES funding)
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Brazil’s e-gov Success Stories Brazil’s e-gov Success Stories and Factors (2)and Factors (2)
• Educational TV, school computerization, teacher training, distance education by public universities (long experience with educational TV, leadership, new GESAC partnership)
• Breadth and Depth of Brazilian e-governments – federal, state and local (technical depth, infrastructure, competition, emulation, funding)
• The Brazilian Payments System (Central Bank leadership and one positive legacy of high and variable inflation over decades)
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Implementation Challenges Implementation Challenges from the Pastfrom the Past
• Connectivity and digital inclusion• Need for change in the culture of public
administration • Vested interests in the status quo of
suppliers, civil servants and politicians• Federalism in e-government• Legacy systems, diverse networks, and
excessive number of telecom provider contracts
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GESAC: Digital Inclusion via GESAC: Digital Inclusion via Satellite – 3200 points 3/04Satellite – 3200 points 3/04
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Challenges for Brazilian Governments: Challenges for Brazilian Governments:
Sugestions for the FutureSugestions for the Future• Consolidate the insertion of the e-government program in
the priority agenda of the government • Strengthen the penetration of e-gov in the organizational
structure of ministries and secretariats • Assure budgetary resources, rationalizing expenses• Deepen horizontal integration (between ministries,
secretariats) and vertial integration (between levels of the federation), with special emphasis on – Unifying the provision of services to the citizen– Strengthening infrastructure
• Strengthen processes and mechanisms for coordination and establishment of standards for e-government infrastructure to assure integration between platforms and systems (e-PING)
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Challenges for Brazilian GovernmentsChallenges for Brazilian GovernmentsSuggestions for the Future (2)Suggestions for the Future (2)
• Define and implement, as a priority project, the establishment of the necessary infrastructure
• Advance in the evolution of quality and performance in supplying public services to citizens via the Internet toward capacity to carry out complete transactions
• Facilitate e-commerce, including “inclusão empresarial”
• Mobilize, motivate and train civil servants for new work styles, communication, access to information, and provision of e-government services – using modern distance education and seeking returns to scale
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Challenges for Brazilian GovernmentsChallenges for Brazilian GovernmentsSuggestions for the Future (3)Suggestions for the Future (3)
• Advance toward organizational restructuring of public administration, based on re-engineering processes so they are centered on citizens and their needs rather than corporate bureaucratic interests
• Consolidate viable, transparent and effective business models that facilitate partnerships with the private sector
• Consolidate and disseminate models of partnership between civil society organizations and all levels of government
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Key Operational Issues for IFIsKey Operational Issues for IFIs
• Priorities not very different from those for e-gov.• Integrate information infrastructure with other
infrastructure investments – the John Gage principle.
• Leadership from the top to overcome the silo syndrome as crucial for IFIs as for governments – public sector reform may offer the greatest scope, but...
• Where leadership is lacking at the federal level, look leadership at lower levels of government.
• There is a need for international infrastructure finance – IFIs not well structured for this.
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From e-government to e-From e-government to e-democracydemocracy
• Digital inclusion is absolutely critical
• Strategic communication and consensus formation – undervalued services
• E-government fosters transparency, participation, social control and accountability
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Telemática e Desenvolvimento Ltda.
www.tedbr.com
Thank you!Thank you!