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eGovernment in Greece
George Papadopoulos LL.M. (Cantab), Attorney at law, Legal Advisor (MAREG), Gen. Secretary (HSA)
12 March 2014
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“All people are entitled to be part of the Information Society. It is the State’s
obligation to facilitate access as well as the production, exchange and diffusion
of electronic data".
Constitution of Greece, Article 5A
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Where do we stand today?
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19 indicatorsOver EU average
65 indicatorsBelow EU average
In 65 out of 84 indicators (77%), Greece falls below EU average
Critical areas – Indicators with considerable lag compared to EU average:- Households with broadband access to the Internet
- Mobile broadband penetration
- High speed broadband penetration
- eCommerce indicators
- Use of ICT in education and online presence of schools
- ICT goods and services imports/ exports.
Digital Scorecard 2013: GREECE
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Digital Scorecard% target achievement (GR vs EU)
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• Electronic interaction by citizens* with public authorities (2012)
*Citizens aged between 25 and 54Source: Eurostat
DK SE FI NL FR LU EE AT DE SI IE BE LV ES HUEU27 SK MT UK PT LT EL PL CZ CY RO BG HR IT0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Basic eGovernment indicators
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Basic eGovernment indicators
Take-up of eGovernment by SMEs (2012)
While most large enterprises already use eGovernment services the take-up by SMEs is slow
Source: Eurostat
LT FI SE EE FR PT DK AT SI CZ IE SK NL PL LU BE UK LV EL HR MTEU27 DE CY IT HU BG ES RO0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
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eGovernment infographics: GREECE
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eGovernment infographics: GREECE
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eGovernment infographics: GREECE
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E-Gov and Entrepreneurship
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E-gov – Reduction of Administrative Burdens
• One stop shop• Business Registry – Chamber of
CommerceSetting up
a Company
• Online filing • Notification + ex post controls• Extending validity periodLicensing
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Creating new opportunities for innovative start-ups – Open Data
re-use of public sector information
Open by default principle – www.data.gov.gr
Startups use open data to deliver value added
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E-gov and transparency
Every Government Decision
on the Internet
Precondition for validity
10.652.102 decisions online http://
et.diavgeia.gov.gr/
Transparency Programme
Open e-deliberation and recruitment (opengov.gr)
• Opengov.gr is designed to serve the principles of transparency, deliberation, collaboration and accountability. It includes two basic initiatives: Οpen calls for the recruitment of public administration officials, and Electronic, open-deliberation for participatory rule making. The citizens’ needs for timely information as well as their participation into public affairs, consist the central scope of the opengov project.
• Draft legislative acts and governmental policy initiatives are posted to a blog like platform for deliberation, prior to their finalization. Citizens and organizations are invited to post their comments, suggestions and criticisms article-by-article. All submitted comments are collected and processed by the relevant authorities and in many cases they are incorporated in the final text.
Open e-deliberation and recruitment (opengov.gr)
Indicators (10/2009 - 09/2013):• Number of consultations: 358• Number of comments: 99.750• Categories of consultations: Legislative 52% Pre-Legislative 27%, Others
23%• Median duration of consultation: 18 days (3 - 71 days)• Median number of comments per consultation: 278 (0 - 13.741
comments)• Median number of comments per Consultation: 80• Mean number of consultations per month: 7.5 (1 - 11 months),
declining during July and August• Network of Consultation Managers: 87 administrators as
representatives of institutions.
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The Greek eGovernment Strategy 2014-2020
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Greek eGovernment Strategy 2014-2020The vision
Greece aims to build a more efficient, transparent and accountable
administration, through the use of ICT and the support of the
necessary governance and monitoring mechanisms,
while maximizing constituent satisfaction, increasing participation
and recovering confidence by offering constantly enhanced
electronic services and promoting a new digital culture.
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Greek eGovernment Strategy 2014-2020Principles
Interoperability Compliance or justification Integration Conservation –
Non-recurrence
Single data entry Feasibility - Sustainability
Transparency –Confidence recovery e-Accessibility
Security - Privacy Citizen participation
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Greek eGovernment Strategy 2014-2020Strategic Orientations & Targets
MODERNIZATION OF THE STATE AND THE ADMINISTRATION
SIMPLIFICATION OF PROCEDURES THROUGH THE
USE OF ICT
ELECTRONIC MANAGEMENT OF DOCUMENTS – DIGITALIZATION
OF PROCEDURES
SINGLE USE OF THE RESOURCES OF THE PUBLIC
ADMINISTRATION
RECONNECTION OF THE CITIZEN WITH THE STATE
AND THE ADMINISTRATION
UNIFIED RELATIONS MANAGEMENT BETWEEN THE STATE, THE CITIZENS AND THE ENTERPRISES
CREATION OF A SINGLE POINT OF CONTACT WITH
THE PUBLIC ADMINISTRATION
CITIZEN AUTHENTICATION
PARTICIPATIVE DEMOCRACY
DIGITAL INCLUSION AND DIGITAL LITERACY
COORDINATION OF HORIZONTAL ICT POLICIES IN
THE PUBLIC ADMINISTRATION
INTEROPERABILITY OF BASIC PUBLIC
ADMINISTRATIONREGISTERS
OPEN ACCESS TO PUBLIC INFORMATION
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Greek eGovernment Strategy 2014-2020Vertical eGovernment Interventions
• Unified computerization of hospitals, based on integrated and binding communication standards
Health
• Interoperability of the citizens’ Register to automate procedures related to social security certificates, pensions, allowances, etc.
Social Security
• Interoperability of IT systems for faster tax collection and tax evasion control;• Single access point for citizens to the Public Administration, facilitating the
provision of fully online tax services;• Single fiscal management system , which will secure standardization and
interoperability from a management, procedural and technological point of view.
Fiscal Reform
• Automation of certificates issuance and access to the judicial record Justice
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Greek eGovernment Strategy 2014-2020eGovernment Structure (provisional)
Government Council of Administrative
ReformE-Gov Coordination Committee
DG e-Gov
Project ManagementIT Financing
Ministries-Public administration entities
Life-changing projects
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Syzefxis II: National network
24616 M€ Q1 2014 Q3 2014DESIGN/TENDER
START IMPLEMENTATION
High level and secure broadband connection. Network and telephony services to 34.000 buildings nationwide.
50% savings on telecom expenses annually
Wireless access to 55.000 government
smartphones
Secure services for the public sector
Rural Broadband
25161 M€ Q4 2013 Q2 2014TENDERSTARTIMPLEMENTATION
Broadband Development in specific Rural
White Areas of Greece
Broadband Convergence between rural and
urban areas
Support at least the 95% of the targeted
population
Enforce the digital growth and
development in rural areas
TAXISnet
268 M€ 12/2012
Integrated online tax services for citizens
and enterprises
6,500,000 users
19 million transactions yearly
Secure transactions
Citizen-centric approach
Integration with existing tax systems
ELENXIS
278 M€ 12/2012
Electronic tax & customs control and audit
mechanism for improving tax compliance
and fight tax fraud
Upgrade the operational capacity of
audit services
Tackling tax evasion and tax fraud
Create and update “credible blacklist”
Government CRM
2814 M€ Q2 2013 Q2 2014
Unified relations management between the
state and citizens and enterprises
Unified case management (technology
and processes)
Better personalized services
Processes to unify offline and online
Strategic view of citizen and enterprises
needs
Single sign-on to electronic services
DESIGN/TENDER
START IMPLEMENTATION
Government ERP
2914 M€ Q4 2013 Q3 2014
Fiscal reform project in order to support all
stakeholders in Central Government from a
single point with standard procedures and
rules for the management of public
resources.
DESIGN/TENDER
STARTIMPLEMENTATION
Government HRMS
3010 M€ Q4 2013 Q3 2014
Introduction of a single unified HRMS for a
more effective Human Recourses management
and development.
Unified HRMS
Common HR policies
Talent and Time management
Supporting the idea of the State employee
Focus on Human Capital Development
DESIGN/TENDER
STARTIMPLEMENTATION
Data Center & G-Cloud
3115 M€ Q1 2013 Q1 2014
Creation of two identical DC’s one for Ministry
of Finance projects and one the rest e-
Government projects.
Tools for the effective management of
Operational procedures and utilization of
existing ICT infrastructures
Economies of scale in the costs of ICT
purchases and maintenance
TENDER START IMPLEMENTATION
Q3 2014