E E - - Government, E Government, E - - Governance Governance & Public Sector Modernization & Public Sector Modernization Government of Belize Government of Belize Caribbean Center for Development Administration (CARICAD) Caribbean Center for Development Administration (CARICAD) and the and the United Nations Department for Economic and Social Affairs (UNDES United Nations Department for Economic and Social Affairs (UNDES A) A) May 18 May 18 th th 2006 2006 T@SF Caribbean Technical and Advisory Support Facility (TASF) on eGovernment UNDESA/ CARICAD
Transcript
EE--Government, EGovernment, E--Governance Governance & Public Sector Modernization& Public Sector Modernization
Government of BelizeGovernment of Belize
Caribbean Center for Development Administration (CARICAD) Caribbean Center for Development Administration (CARICAD) and the and the
United Nations Department for Economic and Social Affairs (UNDESUnited Nations Department for Economic and Social Affairs (UNDESA) A)
May 18May 18thth 20062006
T@SF Caribbean Technical and Advisory Support Facility (TASF) on eGovernmentUNDESA/ CARICAD
Presentation OutlinePresentation Outline1. 1. Definition of EDefinition of E--GovernmentGovernment2. 2. Dimensions of EDimensions of E--Government Government 3. 3. Stages of EStages of E--Government Government 4. 4. EE--Government: Implications for the Government: Implications for the
Organization & StaffOrganization & Staff5. 5. Knowledge into ActionKnowledge into Action……
Everything these days isDOT-COM this and
DOT-COM that! I Just Can’t Stand it anymore!!!!
I know a Web-Site that can help you…
1. E1. E--Government…Government…
The use of ICT (Computer Networks, the Internet, mobile devices, etc.) that have the ability to transform relations with citizens, businesses, and other arms of government in order to achieve…???
• better delivery of government services to citizens;• improved interactions with business and industry;• citizen empowerment through access to
information;• more efficient government management.
2. Dimensions of E2. Dimensions of E--Government:Government:“Interactions”“Interactions”
• Government to Government - G2G
• Government to Employee - G2E
• Government to Citizen - G2C
• Government to Business - G2B
2. Dimensions of 2. Dimensions of EE--GovernmentGovernment
• G2G & G2E: application of ICT to intragovernmental operations.
• G2C & G2B: use of ICT to transform the delivery of public services from ‘standing in line’ to ‘online’, including the use of ICT to facilitate interactions with businesses
Governance is the exercise of political, Governance is the exercise of political, economic and administrative authority in the economic and administrative authority in the managementmanagement of a country’s affairsof a country’s affairs
IncludingIncluding citizenscitizens’ ’ articulationarticulation of their of their interests and exercise of their legal rights & interests and exercise of their legal rights & obligations.obligations.
EE--governancegovernance is the performance of this is the performance of this governance governance via the electronic mediumvia the electronic mediumTo facilitate efficient and transparent To facilitate efficient and transparent dissemination of information to the dissemination of information to the public and other agenciespublic and other agenciesPerforming public administration Performing public administration activities.activities.
EE--Governance Governance
Generally considered as Generally considered as a wider concepta wider conceptthan ethan e--governmentgovernmentIt can bring about a change in the way how It can bring about a change in the way how citizens relate to governments and to each citizens relate to governments and to each other.other.Its objective is to engage, enable and Its objective is to engage, enable and empower the citizen.empower the citizen.
To enhance To enhance good governance.good governance.Good governance is generally Good governance is generally characterisedcharacterised by by participation, transparency and accountability. participation, transparency and accountability.
Modern ICTs provide Modern ICTs provide opportunities to transformopportunities to transform the the relationship between governments and citizens, thus relationship between governments and citizens, thus contributing to the achievement of good governance contributing to the achievement of good governance goals.goals.
3. The Stages of 3. The Stages of Electronic GovernmentElectronic Government
Stages of Electronic Government
4. E4. E--Government: Government: Implications for the Implications for the Organization & StaffOrganization & Staff
What good is technology if it takes six seconds to send a message but six months to get someone to act on it?!”
Goal: Doing the Right Things Goal: Doing the Right Things RIGHT!RIGHT!
“There is nothing so useless as doing “There is nothing so useless as doing efficientlyefficiently that which should not be done that which should not be done at all.”at all.”
Peter F. DruckerPeter F. Drucker
The IT Productivity ParadoxAnnual Change in Office, Computing and Accounting
Machinery Investment and Output per Worker, US 1965-95
Source: Bureau of Economic Affairs (BEA)
“___% of all quality problemsare a result of the processes that are in place, not because of the people who operate within the
processes.”--Joseph M. Juran
85
People vs. ProcessPeople vs. Process
Organizational Change is like….Organizational Change is like….
AS ISORGANIZATION
TO BEORGANIZATION
PROCESS
INFORMATION FLOW
LEADERSHIP
CHANGE TEAMCHANGE
CULTURE
WORKERS
TRANSITIONORGANIZATION
5. 5. EE--Government Policy Government Policy Formulation ProcessFormulation Process
Knowledge into Action…Knowledge into Action…
DATA
INFORMATION
KNOWLEDGE
WISDOM
Processing
Understanding
Common-Sense/Sensible Application
Research & Analysis
Values
Desired Behaviour &
Action
Thank You!Thank You!Cletus K. Cletus K. BertinBertin, Ph.D., Ph.D.
Knowledge & Information ManagerKnowledge & Information ManagerCaribbean Technical & Advisory Support Caribbean Technical & Advisory Support
Facility on EFacility on E--Government Government UNDESA/CARICADUNDESA/CARICAD
