e-government in Francee-government in France

ETSI, March 31, 2005

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Overview

• Governmental actions to improve Internet

• ADAE, a specific agency

• ADELE Program

• e-gov in Ministry of Interior

• e-Health

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French government program : RE/SO 2007

The French government program was introduced by the Prime Minister in October 2002.

Second phase of the e-Administration. A priority is given to the dematerialization of the administrative procedures, starting with the most popular ones.

The Prime Minister asks each ministry to carry out per annum the dematerialization of two procedures.

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RE/SO 2007 mains actions (1) New legal framework to improve competition

Assistance to create new companies (Start Ups), ensure adequate security measures (e-payment & legal responsibility for content)

1 PC for 3 secondary students or 2 university students - 1 PC in every household (help to buy - 1 PC for 1€/day)

Broadband networks & more public internet access points

Investment in local authorities network by a state bank (Caisse des dépôts et Consignations) for 235 M€

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RE/SO 2007 mains actions (2)

Special fund for local internet services (100 M€ - CIADT 2003)

To develop new technologies complementary to ADSL by projects on alternative technologies (5 M€ - CIADT 2004)

Special focus on E-health, e-government, e-learning.

To create a special agency ADAE (2004)

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2003/2004 Broadband Take Off

Since 2002, prices decrease dramatically 25% Householders have broadband. 6 793 249 subscribers in december 2004 Regulator action to improve local loop unbundling

2001 2002 2003 Q3 2004Low Speed (<56 kbits/s) 6 385 000 7 468 000 7 047 871 5 810 631 -20%High Speed (> 128kbits/s) 601 500 1 700 000 3 569 315 5 497 695 97%

ADSL 177 000 1 450 000 3 172 013 5 061 779

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Broadband in Europe

France leads Europe for Broadband 6 793 249 (ADSL : 6 293 249) in December 2004 / Germany :6 747 000

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MINEFI - key player in digital economy

e-signature: publicise e-signature provision, study archiving and time-stamping conditions

Dematerialization of public purchases & expenditure: using internet tools for public e-procurement

Legal equivalence of e-procedures Audit & Control of e-transactions: technological

intelligence network (e-watch) International group, conference Digital economy scoreboard

MINEFI - Ministry of Economic, Finance and Industry

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ADAE

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ADAE

PM agency created February 21, 2003 modernise operation of administration to better

meet needs of citizens promote & co-ordinate initiatives, ensures

follow-up & evaluation support administrations for pegging, knowledge

of offer & design of projects work in close co-operation with ministries, local

authorities, public organisations & users

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Priority building sites for the e-Administration

• to simplify the steps of the change of postal address,

• to accelerate the procedures for associations subsidies,

• to personalize the online services by setting up the site “mon.service-public.fr”,

• to develop virtual counters of public services in the rural zones.

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Encountered difficulties (1)

• The information systems of the administrations– have to be interconnected,– but they are heterogeneous and uneasy to be upgraded.

• The authorizations have to be managed :– who can do what for who ?– who can reach which information ?

• The identification infrastructures have to be defined.

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Encountered difficulties (2)

• The availability of the services has to guarantee the capacity to manage a very high number of connections.

• The back-offices have to be managed :– to which information (including the information

coming from other administrations) the civil servants may have access to achieve their missions ?

• The civil servants have to be formed and informed.

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ADministration ELEctronique (ADELE) project

New government initiative - 2004/2007 Review : 25 april 2005 (PM) Imperatives

listen to users

make services accessible to everyone

establish trust of French citizens

improve performance while controlling State expenditure

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Listen to users

Wide-ranging consultation - institutional- interactive- representative

Consultation process to continue throughout project set up - expert group & user panels

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Make services accessible to everyone

New services accessible over internet by telephone (3939, one-stop online government information, over counter, by post)

Use of multi-service terminals or counters -particularly in rural areas

Administrative formalities simplified

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Establish trust

Respect of privacy - no single identifying number

Choice of identification? - one department, one card 

- same card for several services

100% secure Control of personal data

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Improve performance while controlling State expenditure

3 structural projects - Copernic (on-line tax payments)

- Accord (State accounting system)

- Helios (accounts application)

Increase productivity & develop new services without increasing costs

Creation of public central procurement agency to save 200m € by year starting in 2007

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140 measures, 270 projects

• Examples Single change of address ID card for administrative services Civil Register National Identity Card Vitale Card (new development) Public procurement procedures Geographic data systems Control of legal status

http://www.adae.gouv.fr/adele

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Scoreboard in february 2005

• Budget: 1.8 G € 2004/2007

• 20% of civil servants formation for e-gov application : 2 G€

• In Europe for some period: 1,65 G€ in Germany, 1,42 G€ in UK, 2 G€ in Italy&Spain

• 27% projects finished in december 2004 - 31% in april 2005

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Difficulties

• Political agenda is not technical agenda

• Co-ordination between administration

• Law evolution is slower than technical evolution

• High level of investment when state budget in deficit.

• Technical co-ordination between different political level

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ADELE

Gateway « Mon Service public »

Adèle 34

Servicio personalizado “mon service-public”Personalised service: "mon service-public"

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Functions

• Internet Gateway = One online counter•User authentification.•Mains topics :

– Personalization of information and services rendered by the administration with its citizens.

– Accompanying the development of the e-Administration by the installation of a personalized portal.

– Improve the relations of the citizens with the administration within the framework of the personalization of information and services.

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Mon.service-public.fr

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Data

10 090 public internet sites in March 2005 (5 478 in April 2003)

> 90% of official forms available online

Government gateway www.servicepublic.fr as about 2 500 000 /3 000 000 visitors by month in 2004

Changement d’adresseAdèle 4

Cambio de domicilio Change of address

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Goals

One online declaration for all services

Platform

MINEFI

Min. Défense

CAF

Private partners : Bank . Telecom ...

Etc.

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Inscription

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Personnes