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E-Government Landscape in BiH
ICT-driven Change Management, Project
Management and Process Management
Nuria Rodríguez Domínguez
Charles Bastos Rodríguez
Sarajevo, April 2010
2 E-Government Strategies in BiH
Agenda
1. Bosnian Context
Administrative Structure
2. Bosnian e-Government Strategy
Problems in Public Administration
Policy, Strategy and Action Plan of the Information Society
Goals of the Strategy
Action Line
Main e-Government Actors
Overview
3. Conclusion
Present and Future
4. References
3 E-Government Strategies in BiH
Bosnian ContextAdministrative Structure
Central
Government
Cantonal
Government
City and
Municipal
Government
86 municipalities
63 municipalities
10 Cantons
10 parliaments
Entity
Federation of BIH
Republika Srpska
2 Parliaments
District
Brcko
1 parliament
1 Parliament
4 E-Government Strategies in BiH
Bosnian ContextAdministrative Structure
Government
levels
State
Entities
Brcko
District
TotalFB-H RS
Central 1 1
Entity 1 1 2
Canton 10 10
Municipality 84 63 1 148
District 1 1
FB-H = B-H Federation
RS = Republic of Srpska
5 E-Government Strategies in BiH
Bosnian e-Government Strategy
Public administration provides services to citizens in 146 municipalities, 2 entities, in
Brčko District and at the level of B&H state. At each level there are problems with
administration work, such as follows
» The administration does not work by European standards;
» The work principles and practice of municipalities or entities differ;
» The clarity of the work and business is on a low level;
» The absence of a unique data base on any level;
» Lack of the electronic communication either on the horizontal or vertical level;
» Lack of hardware and software standards, there are various operative systems in
use, applications and data bases
» There is not a global plan of administration automation
Problems in Public Administration
6 E-Government Strategies in BiH
Bosnian e-Government Strategy
» The existing systems appear to be separated, unconnected and cannot provide the
necessary information for the citizens;
» Modern ways of communication such as e-mail and the Internet are hardly ever
used;
» There are no services provided over web sites.
» The services have been provided for the citizens in the following way: a citizen has
to go from one desk to another, to get a receipt or certificate instead of doing it at
once, at one inquiry desk or on-line.
Problems in Public Administration
8 E-Government Strategies in BiH
Bosnian e-Government Strategy
» In November 2004 the BiH Council of Ministers adopted the Policy, Strategy and
Action Plan of the Information Society
» The strategy covers a six-year long period (2004-2010)
» It was designed in accordance with the European initiatives and documents, such
as the Action Plan for eEurope Development, the eEurope+ Plan for the countries
candidates for joining the EU or the Policy of Information Society Development in
BiH
» It is composed of five development pillars:
Legal infrastructure
eEducation
eGovernance
ICT infrastructure
ICT industry.
Policy, Strategy and Action Plan of the Information Society
9 E-Government Strategies in BiH
Bosnian e-Government Strategy
» Public administration reengineering
» Technological-developmental grounds
» Communication and information infrastructure
» Interoperation
» Security
» Fundamental registries
» Informational processing of common and specialized administration functions
» E-Democracy
» Electronic services
» Portal sites
» Access points
Goals of the Strategy
10 E-Government Strategies in BiH
Bosnian e-Government Strategy
» The Action Plan for Information Society Development in Bosnia and Herzegovina
includes 59 programmes, projects and initiatives.
» Each of the activities was specified as a sketch of project assignment in which
there was a clear notion of carriers and participants in the activities, expected
results, earlier prerequisites, timelines, relative priority, financial projections and
sources of financing.
» However, the Action Plan realization is very low.
Action Plan
11 E-Government Strategies in BiH
Bosnian e-Government StrategyMain e-Government Actors
Strategy/Policy Coordination Implementation (*)
Council of Ministers Public Administration
Reform Coordinator's
Office
Council of Ministers
Communications
Regulatory Agency
Civil Service Agency
Ministry of
Communications and
Transport
Public Procurement
Agency of BiH
Agency for Information
Society …
(*) Implementation of e-Government services in BiH is currently decentralised
12 E-Government Strategies in BiH
Conclusion
» The development of e-Government in Bosnia and Herzegovina is in its initial
phase
» Currently, information systems on the state level are being built, as well as web
sites of two B-H entities (www.fbihvlada.gov.ba and www.vladars.net),
municipalities and also a review of public administration in Bosnia and
Herzegovina.
» The use of ICT in Bosnia and Herzegovina now is on a very low level.
» One of the main goals is the reform of public administration and introduction and application of modern technologies.
» In order to join the EU by 2010, Bosnia and Herzegovina has to carry out radical reforms in public administration and transfer to the concept of e-Government.
Present and Future
13 E-Government Strategies in BiH
References
» “The status and perspectives of e-government in Bosnia and Herzegovina” by Dr Lazo Roljic (University of Banja Luka, Faculty of Economics, Bosnia and Herzegovina)
» “eGovernment Services in BiH” by Senid Gerin and Brane Vujičić (Asocijacija za informacione tehnologije u BiH). 2007
» “e-Government in Bosnia and Herzegovina” by the INA Academy e-Government
Case Studies, 2008
Atos, Atos and fish symbol, Atos Origin and fish symbol, Atos Consulting, and the fish itself are registered trademarks of Atos Origin SA. August 2006
© 2006 Atos Origin. Confidential information owned by Atos Origin, to be used by the recipient only. This document or any par t of it, may not be reproduced, copied,
circulated and/or distributed nor quoted without prior written approval from Atos Origin.
For more information please contact:
Nuria Rodriguez Domínguez
Charles Bastos Rodríguez
Atos Origin Spain
Albarracín, 25
28037 MADRID
www.atosorigin.com