E-Government progress Croatia by Danijela Babic, ZaMirNET

www.e-society.org.mk

E-Government progress Croatia

Danijela Babic, ZaMirNETNikolina Udiljak, Association of blind and visually impaired students Sismis

Skopje, 29.-30.11.2007.Skopje, 29.-30.11.2007.


The e-Croatia Programme

- - marks the efforts of themarks the efforts of the

Government of the Republic ofGovernment of the Republic of

Croatia to transform the CroatianCroatia to transform the Croatian

society into ansociety into an information information societysociety,,

and is being implemented byand is being implemented by

Central Administrative Office for Central Administrative Office for

e-Croatia, www.e-croatia.hre-Croatia, www.e-croatia.hr


e-Croatia Programme

The e-Croatia 2007 programme followsThe e-Croatia 2007 programme followsthe guidelines of the guidelines of The Action Plan e-EuropeThe Action Plan e-Europe20052005, supplemented with The, supplemented with Therecommendations for the recommendations for the Action plan afterAction plan after2005 (e-Government beyond 2005)2005 (e-Government beyond 2005)

and finallyand finallyThe The i2010 Initiativei2010 Initiative which recognizes which recognizesinformation and communication technology information and communication technology

asasa powerful moving force in both developmenta powerful moving force in both developmentand employment. and employment.


The e-Croatia 2007 areas

• Broadband Broadband • Interoperability Interoperability • Information security Information security • HITRONet NetworkHITRONet Network• e-Government e-Government • e-Justicee-Justice• e-Education e-Education • e-Health e-Health • e-Business e-Business


HITRO.HR Programme

TThe Central State Administrative he Central State Administrative Office for e-Croatia and the Office for e-Croatia and the Central State Administrative Office Central State Administrative Office for Public Administration have for Public Administration have created the HITRO.HR Programmecreated the HITRO.HR Programme (the One-Stop-Shop (the One-Stop-Shop Programme)Programme) to increase the to increase the level of service quality within the level of service quality within the bodies of state administration.bodies of state administration.


The “one-stop-shop”

The concept of "one-stop-shop" is based on The concept of "one-stop-shop" is based on the premises that state authorities must the premises that state authorities must enable all citizens and business subjects, enable all citizens and business subjects,

• to access services in a simple and fast way,to access services in a simple and fast way,• without unnecessary expenses, without unnecessary expenses, • without repeated attempts to acquire the without repeated attempts to acquire the

same information and/or documents, in same information and/or documents, in other words - without "walking" from one other words - without "walking" from one office to another. office to another.


HITRO.HR

HITRO.HR also involves five other HITRO.HR also involves five other services: establishing a craft– services: establishing a craft– e-e-CRAFTCRAFT, , e-REGOSe-REGOS (Central Registry (Central Registry of Insured Persons), of Insured Persons), e-KATASTARe-KATASTAR (e-Cadastre), (e-Cadastre),

e-PDVe-PDV (VAT) and (VAT) and e-MIROVINSKOe-MIROVINSKO (Pension) and some new services (Pension) and some new services are in preparation. are in preparation.


www.mojauprava.hr

Moja Uprava, a new Internet portal of the Moja Uprava, a new Internet portal of the government of the Republic of Croatia, is government of the Republic of Croatia, is available at the web address available at the web address mojaupravamojauprava.hr.hr

• the Internet communication system the Internet communication system connecting the citizens and legal connecting the citizens and legal subjects with administration. subjects with administration.

• based on the experiences of Great based on the experiences of Great Britain, Singapore, Hong Kong and othersBritain, Singapore, Hong Kong and others











Avaliability of online services

Central administrative office for e-Central administrative office for e-Croatia commissions studies on Croatia commissions studies on availability of online services in Croatiaavailability of online services in Croatia

• The evaluation of the degree of information society development, in the context of eEurope and i2010 projects, has been conducted since 2002 by standardized methodology in regular time intervals.

• The evaluation results are shown by appropriate indexes.


Monitored areas

• 12 areas of services for citizens and 8 areas for business services have been defined

• For citizen:For citizen: income tax, job income tax, job search, social security benefits, search, social security benefits, car registration, building permit, car registration, building permit, declaration to the police, public declaration to the police, public libraries, certificates from registry libraries, certificates from registry booksbooks


Monitored areas cont.

• For business:For business: social contribution social contribution for employees, corporate tax, VAT, for employees, corporate tax, VAT, company registration, submission company registration, submission of data to the statistical office, of data to the statistical office, custom declaration, environment-custom declaration, environment-related permits, public related permits, public procurementprocurement


Online availability scale

0 – no information available0 – no information available

1 – relevant information available1 – relevant information available

2 - one-way interaction (downloads 2 - one-way interaction (downloads and printing)and printing)

3 – two-way interaction (3 – two-way interaction (possibility of authentication and electronic intake)

4 – transaction (services fully available online)


Online availability of public services 2004






Challenges

• AccessibilityAccessibility• InteroperabilityInteroperability• Computer literacyComputer literacy• Costs of equipment and accessCosts of equipment and access• Back office efficiencyBack office efficiency


E-Government - Croatia

Thank you for your attention!Thank you for your attention!

For more information contact: For more information contact:

Danijela Babić, ZaMirNET Danijela Babić, ZaMirNET

www.zamirnet.hrwww.zamirnet.hr

[email protected]@zamir.net


E-Government - Croatia

Thank you for your attention!Thank you for your attention!

For more information contact: For more information contact:

Danijela Babić, ZaMirNET Danijela Babić, ZaMirNET

www.zamirnet.hrwww.zamirnet.hr

[email protected]@zamir.net

Date post:	18-Dec-2014
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E-Government progress Croatia by Danijela Babic, ZaMirNET

Technology