e-Guidance in career development Innovatory solutions for inclusiveand efficient eGuidance services

Cristina Cogoi

Coherence, Co-operation and Quality in Guidance and CounsellingIAEVG International Conference 2009

05.06.2009, Jyväskylä (Finland)

The eGOS SERVICE

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EGOS is a prototype service that will be enable to deliver guidance at a distance through different ICT-based tools hosted in an open source platform (multi-channel)

Users will benefit of the e-guidance services from different access points

A sample of guidance practitioners will be trained to use the system

eGOS MAIN AIMS

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Improve citizens employability by reaching also those users that, for different reasons, wouldn’t be able to take benefit from traditional services

Inclusive eGuidance

EfficienteGuidance

Reduction of management costs and procedures; Customisation of services on citizens needs; Practitioners capacity building

System that can be

adapted to different

eGovernment services

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Inclusive e-GuidanceSome key topics

Customisation on users needs

E-interactivity practitioner-final beneficiary

Multi-channel delivery

Capacity building of guidance practitioners in terms of guidance-related ICT competences; ability in understand what user can be followed at a distance or in a traditional way

Integration ICT-based and traditional guidance

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Actors involved in the eGOS service

People: practitioners, citizens

Communities/associations: of citizens, youth, workers,

disadvantaged people

Stakeholders:governmental and

local public agencies, interest groups

Service owners:Small enterprises,

information technology and content providers

PARTNERSHIP AND EC FUNDING PROGRAMME

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The partnershipThe partnership

22 private and public organisations involved of 5 European countries (Bulgaria, Iceland, Italy, Romania, Spain). Different level of governance involved

Prototype tested through 9 pilots different for level of governance and co-operation public-private or public-public in the traditional guidance services delivery

Promoted by the Arezzo Provincial Government (Italy)

Coordinated by Melius srl (Italy)

Core partners (developers of the prototype service) in charge with the future commercialisation of the service, also for other eGovernment purposes

Totem srl (hardware) (Italy)Melius srl (contents) (Italy)Lynx srl (software) (Italy)MasterStudio srl (design&communication) (Italy)

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Tester, evaluator and trainer partners

O.R.So. CooperativeGi.O.C. Youth Association Studio Progetto 2 Social CooperativeE.N.A.P. Training organisation

City Hall of Iasi

The East Iceland Knowledge Network Municipality of HafnarfjordurThe Research Liaison Office of the University of Iceland

Jaén Provincial GovernmentFAFFE – Andalusian Foundation for Training and Employment Jaén Chamber of CommerceFEJIDIF/COCEMFE Provicial Asociation in Jaén of People with Disabilities Vila-Real City Council

SAITC - The State Agency for Information Technology and Communications Znanie Association Sofia iCentres Association POLYMETIS srl

ITALY

ROMANIA

ICELAND

SPAIN

BULGARIA

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The funding programmeThe funding programme

The eGOS project started in November 2008 and it will finish in October 2011

It is co-funded by the European Commission under the ICT Policy Support Programme (ICT PSP) as part of the Competitiveness and Framework Programme

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at about 4.800 usersat about 4.800 users reached by the e-guidance services during the pilots length

Impact in a short term

In 2 years of testing from December 2009In 2 years of testing from December 2009

9 pilots in 5 European countries9 pilots in 5 European countries

at about 45-50 guidance practitionersat about 45-50 guidance practitioners will be trained

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Sustainable models

According to the i2010 strategy Member States should provide sustainable models for inclusive public services

eGOS will offer 9 different models

Framed according to different levels of governance of the educational and vocational guidance systems. Terms of reference for public bodies interested in the service and finding how similar situations have been faced and problems solved

Commercialisation of the service

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“SOPHISTICATED” E-GUIDANCE ACTIVITIES

4 levels of delivery according to their sophistication level

IN ALL PARTNER COUNTRIES

1. Information on educational and vocational issues, also to cross-border mobility

2. Advice to educational and vocational issues, also to cross-border mobility.

3. Counselling on educational and vocational issues

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ONLY IN ITALY

4. Vocational guidance specialised actions

Specialised guidance actions will be framed into 3 main e-guidance interventions:

•Group counselling for the active job search

•Skills assessment paths

•Tutoring and support paths to employability for people with more difficulties

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USERS ACCESSIBILITY TO PUBLIC SERVICES

WISPContents, ICT-tools

Users’ access from the their home pc through Internet

Users’ access from an EG kiosk

Users’ access from an EG station within a partner or associated centre

e-practitioner delivering guidance services from his/her EG station in another country (i.e. Romania)

e-practitioner delivering guidance services from his/her EG station in one country (i.e. Italy)