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E-commerce :The local economy is the largest
CitizenLaw &
Justice
Regional Authority
Schools
Health
Utilities
PublicServices
E-commerce :The local economy is the largest
Private SectorServices
Local Shops
Local Banks
People live withand receiveserviceson a local level
PublicServices
Law &Justice
Regional Authority
Schools
Health
Utilities
Largest use of‘connected’services is atlocal level
Citizen
Multichannel Access
PersonalComputer
Kiosk
Call Centre
Mobile
Interactive TV
Multiple channels support the democratic processthrough increased access to interactive services
Internet
Multiple services - Multiple channels
PersonalComputer
Kiosk
Call Centre
Mobile
Interactive TV
Specific services can best be delivered throughcertain channels
Internet
PCRelatively complex
transactions throughthe internet
KioskInformation services(cheap and available
to all)
Call CentreSpecific services
through theinternet
MobileSpecific services
through the internetor access the call
centres
iTVRelatively complex
transactions throughthe internet
Develop once, deploy everywhere
The future trend is enabling the provision andconsumption of local services from the citizen-centric point of view
Government, the Citizen and Business areunified at the local level
Oracle has a Value Proposition for connecting thecitizen to both public and commercial services
Connecting with the Citizen
Drivers for Change
Citizens Demands Citizens Pressureson Government
For service, 24x7
The ‘new poor’ citizenswith no time
Expecting more for less
ComparingGovernment Services
Better quality of life
Reduce taxes
Reduce costs
Improve democraticprocess
Serve the community
Improve services
Make things better forthose in need
Convergence of services around theCitizen/Customer
Linkage to enhance and complement existingservices and create ‘new’ services
Government Provisionof Services
Commercial Provisionof Services
Convergence of services around theCitizen/Customer
re-imbursement request
e-prescription
diagnosis
Social Services Dept
Pharmaceutical Company
Chemist
Convergence of services around theCitizen/Customer
re-imbursement request
e-prescription
diagnosis
update record
e-patient record
Pharmaceutical Company
Chemist
Local Hospital
Social Services Dept
Doctor
Implications for Government
Citizen wants as much information, support andservices as possible from government andcommerce at a local level
Government needs to share data on citizen acrossmultiple departments
Government needs to manage multipletransactions with suppliers of both public andcommercial services
Government needs an overall view of costsassociated with servicing the citizen need
Government wishes to offer quality services in anefficient manner at lowest possible cost
Point Solutions
CommonInfrastructure
Joined-upGovernment
SmartCommunities
Next GenerationServices
i-procurementin a department
ERP system
web-enabledknowledge
managementrepository
CommunityPortal
e.g. Infoville
Bill presentmentlinked to
social services
Citizen Interaction
Qua
lity
of C
itize
n S
ervi
ce
The focus on provision of services at local
level is an opportunity to team with the local
Utilities/Financial Services/Telcos and Small
and Medium companies in enhancing the
Public Services experience of the citizen
Benefits to Citizens
Self Service
IncreasedValue of Contact
IncreasedAwareness
One Point of Contact24 X 7
StreamlinedService Delivery
What’s in it for the LocalAuthority/Citizen?
Level of service provided by a bank should notdiffer from level of service of public servicesand vice versa
Driving provision of services through aseamless information portal offers novelmeans to fund such enhanced interactions withthe citizen
Next generation service could only be realisedthrough a linkage of public services and localcommercial/financial services
Internet computing has replaced
client/server computing because it is
simpler, cheaper and provides better
information
Why is the Internet key?
Government Business
INSIDEIntegrated ERP
Government Business
INSIDEIntegrated ERP
OUTSIDEDelivering Service to the Citizen
ERP in Government
EnterpriseResourcePlanning
HRM Financials
SupplyChain
BusinessIntelligence
Procurement
Oracle Education solution focus
Key Processes
Enterprise Support
Strategic Decisions
Health in the new Millennium
Time of unprecedented change– Clinical
– Social
– Organisational
– Technological
The internet changes everything!
Changes in Emphasis
Health promotion
Wellness management
Disease prevention
Health promotion
Wellness management
Disease prevention
Self Service - Internet Procurement
Compelling businesscase
Fast return on investmentHelps meet cost reductionand efficiency targets
Delivers better quality ofservice
Improves turnaround
Integrates with OracleApplications and othervendors’ applications
Defence Customer Issues
Major change in Threat - operations - budget
Digitisation of Defence
Creation of a comprehensive multi-purpose information environment, tosupport the whole defence community
Running the Defence Organisation
Unified Operational System
Unified Support System
What is Law Enforcement?Organisations Who Enforce the Law
Police, Immigration, Customs
Law Enforcement Customer Issues
Limited Operational Resources
High level of non-productive time
Better information, available to officers
Increasing frequency, scope of crime
Constrained Budget Environment
Trends
Oracle in Transport
Railways
Postal Services
Airlines
Circles of Excellence
What’s Needed to Deliver Solutions?
A common information infrastructure,BASED ON OPEN/DEFACTO STANDARDS
Modular Applications,WHICH WORK BOTH ALONE ANDTOGETHER
Applications Modules covering all the areas ofthe requirement
Applications that can scale for small, mediumand large organisations
APPLICATIONS THAT ARE INTEGRATED,OUT OF THE BOX
Think big, start small and move fast
