EMOTION AND MOODS

PRESENTED BY:-RAJESH KUMAR

SANTHOSH KUMAR

Department of management studies , Pondicherry university

DEFINITION• Emotions are intense feeling that are

directed at someone or something . it is short termed and action oriented.

• Moods are feeling that tend to be less intense than emotions and that lack a contextual stimulus.

Emotion and Moods Caused by specific event

Very brief in duration

Specific and numerous in nature

Usually accompanied by distinct facial expression

action oriented nature

Cause is often general and natural

It last longer than emotion

More general(two main aspect-negative and positive)

Generally not accompanied by facial expression

Cognitive in nature

The Spectrum of Basic Emotions

Happiness

Surprise Fear

Sadness

Anger

Disgust

The Functions of Emotions• Emotions and Rationality

– Emotions are critical to rational thought: they help in understanding the world around us.

• Evolutionary Psychology – Theory that emotions serve an

evolutionary purpose: helps in survival of the gene pool

– The theory is not universally accepted

Sources of Emotions and Moods

Day of Week and Time of Day – More positive interactions will likely occur mid-day and

later in the week

Contd..Weather

– No impact according to research

Stress– Increased stress worsens moods

Social Activities– Physical, informal, and epicurean activities increase

positive mood

Sleep– Lack of sleep increases negative emotions and impairs

decision making

Contd..Exercise

– Mildly enhances positive mood

Age – Older people experience negative emotions less

frequently

Gender – Women show greater emotional expression,

experience emotions more intensely and display more frequent expressions of emotions

– Could be due to socialization

Emotional LaborAn employee’s expression of

organizationally desired emotions during interpersonal

transactions at work

• Emotional dissonance is when an employee has to project one emotion while simultaneously feeling another

Emotional IntelligenceA person’s ability to:

– Be self-aware ,– Detect emotions in

others, and– Manage emotional

cues and information.

Moderately associated with high job performance

Emotional Intelligence The Conceptual Model

Self-Awareness

Social Awareness

Self-Managemen

t

Relationship Managemen

t

Self Others

Rec

ogni

tion

Reg

ulat

ion

Positive impacton others

Emotional Intelligence Competencies Framework

Self-Awareness Emotional self-awareness Accurate self-assessment Self-confidence

Social Awareness Empathy Organizational awareness Service

Self-Management Self-control Transparency Adaptability Achievement Initiative Optimism

Relationship Management

Influence Inspirational leadership Developing others Change catalyst Conflict management Teamwork and collaboration

Felt vs. Displayed Emotions• Felt Emotions:

– the individual’s actual emotions

• Displayed Emotions: – the learned emotions that the organization requires

workers to show and considers appropriate in a given job

– Surface Acting is hiding one’s true emotions

– Deep Acting is trying to change one’s feelings based on display rules

Contd..• Selection – Employers should consider EI

a factor in hiring for jobs that demand a high degree of social interaction

• Decision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new information

• Creativity – Positive moods and feedback may increase creativity

Contd..• Motivation – Promoting positive moods

may give a more motivated workforce• Leadership – Emotions help convey

messages more effectively• Negotiation – Emotions may impair

negotiator performance• Customer Service – Customers “catch”

emotions from employees, called emotional contagion

How Can Managers Influence Moods?• Use humor to lighten the

moment• Give small tokens of

appreciation• Stay in a good mood

themselves – lead by example

• Higher positive people

Global Implications

Does the degree to which people experience emotions vary across cultures?

Do people’s interpretations of emotions vary across cultures?

Do the norms for are the expressions of emotions differ across cultures?

“YES” to all of the above!

Implications for Managers

• Understand the role of emotions and moods to better explain and predict behavior

• Emotions and moods do affect workplace performance

• While managing emotions may be possible, absolute control of worker emotions is not

Keep in Mind…• Positive emotions can increase problem-

solving skills• People with high EI may be more

effective in their jobs• Managers need to know the emotional

norms for each culture they do business with

Case study-Get Emotional In our tech-driven world, it may not seem

logical to turn to a 90-year-old greeting card company for lessons on marketing. But the issue isn’t logic, it’s emotion.

source:-HBR may 2001by Scott Robinette

It says…• Show that you still care:-. By telling them, “We still care,”

it made an emotional connection that earned greater company loyalty.

• Treat people with dignity:-It is possible to connect with people emotionally by giving them a graceful way to handle the problem.

• Show that you trust them:-people like to feel that they’re giving something back besides their money, even in a business relationship.

Feel free to ask questions

References

• Organizational behavior by Stephen p. Robbins , eleventh edition

• Harvard business review may 2001.• Organizational behavior by Fred Luthans

tenth edition• Organizational behavior by Radha Sharma.