E maharashtra 2013 smart cities , security and surveillance - sudam gavali, deputy commissioner,...

E-Governance ProjectE-Governance Project

Department of Sales Tax Department of Sales Tax

Smart CitySmart City• Smart cities can be identified (and ranked) along six main

dimensions-

Dimensions Based on

1 a smart economy Regional competitiveness

2 smart mobility Transport & ICT economics

3 a smart environment Natural resource

4 smart people Human & Social Capital

5 smart living Quality of life

6 smart governance Citizen participation in city governance

Why e-Governance ?Why e-Governance ?

• Sales Tax Department (MSTD) is a major revenue earning Dept for state. Revenue receipts (2012-13) around Rs. 65,000 cr.

• For Department Officials:-• Difficulty in

o keeping track of record of each taxpayero identifying non filers, short filers, late filerso Taking precise & fast policy decisions due to lack of authentic

information, analytical ability, electronic data For Tax Payers:-o Filing of return & payment of tax procedures made dealers to

wait in the bank for hours.o Frequent visits to the Sales Tax Office

ApplicationsApplications1. Mahavikas application-• Core application for internal users where internal workflow is

automated• Intranet Application – Can be accessed only through LAN and WAN

of MSTD.• System software: IBM stack -WAS Application server and DB2 data

base2. Mahavat application-• Web portal application for services to taxpayers• Dedicated website www.mahavat.gov.in developed by ECIL.• Infrastructure (client & server side) set-up & management by ECIL.• Helpdesk- (022) 23760936 for users outside Mumbai – 1800229994• BOOR Project-Transaction based payment.

May 10, 2013 MSTD e- Governance 5


e-Servicese-Services


100% e-Registration100% e-RegistrationService level improvementService level improvement

Previous Service Level Current Service Level

Dealer visits district office for physical submission of the request

Online application at the Dept website

One Site visit was compulsory before the TIN was issued.

No site visit required. Advisory visit within three months of issuance of TIN.

One Month for processing and multiple visits to the Sales tax department

One single visit to the department is required. TIN is allotted across the table.


100% e-filing/e-payment100% e-filing/e-paymentService level improvementService level improvement


Return was to be filed at bank or department’s counter. Could take almost one day

Returns are filed online with offline validations. It takes less than 5 minutes.

Minimum 1 month to 3 months to reach to dept

Return is available for processing to MSTD officials on next day.

Payment verification only at time of assessment

e-scrolls received on the T+1st day from the Banks giving details of the payments received

Processing of Returns only at time of assessment

Immediate processing of Returns for the non-filer; short-filer & late filer processes

The returns were scanned and data entered. Data entry error was more than 11% for 1st year. Besides, there were dealer errors in the returns.

e-return template / forms is self validating, so there is no mistake in the uploading of the return.


100% e-Refund100% e-Refund Service level improvement


The grant of Refund could take as much as 3 years

Majority of the Refunds get sanctioned within 30 days

The cheques were prepared and sent Pay and Accounts office. Later on these cheques sent through Registered post. The time duration was at least 15 days

The department has developed ECS utility which will transfer the money online to dealer’s account within one day.


100%e-CST declarations100%e-CST declarations Service level improvementService level improvement


Delivery within one month from date of application. Also, the dealers were required to get the previous counterfoils of the forms verified from the MSTD

The forms are dispatched within 2 days of receipt of application.

Multiple visits to receive the forms Not required to visit the department. Online application for Forms.

Earlier blank CST forms were issued which increased the chances of misuse

The CST forms now are printed by the department before issuing it to the dealer.


100% e-audit Report100% e-audit Report

1. Real game changer:- Introduced in 2009. Revenue growth in 200-11 achieved at 28.56%

2. The third party audit report furnished by the CAs 3. mandatory for dealers with turnover >= Rs 60 Lakh 4. Around 2 Lakh dealers covered5. accompanied with annexure of purchases & sales 6. clear findings of CAs with financial & costing ratios available for

comparative analysis vis-a-vis claims made in returns7. Form size of 74 pages designed into • 74 interlinked EXCEL sheets• With arithmetic & logical offline validations• With distinct TIN, frequency check uploading validations


Volume of e-transactionsVolume of e-transactions

• Number of e-transactions (Category-A) effected during 2012-13

Services no of e-transactions

1 Dealer Registration 265977

2 Payment of tax 2293996

3 Online filling of Returns 3775573

4 Online filing of Return_annexures 347146

5 Online processing of refunds 24954

6 Issue and processing of forms 1883784

7 Audit Report (Form-704) 214377

Total Annual e-transactions 8805807

Av monthly e-transactions 733817


Other e-ServicesOther e-Services

• Facility to dealers to post grievances, suggestions and give info about tax evasion

• Bulk mail solution to send mails to dealers

• Bulk sms through MSDG being implemented by C-DAC


Economic Intelligence Unit (EIU)Economic Intelligence Unit (EIU)

Functional set-up:

1) E-704 data analysis unit

2) 360 Degree Analysis unit

3) Tinxys Data Analysis unit

4) DW/BI and Cyber forensic unit

5) Data Management and Monitoring Unit

6) Commodity Analysis Unit

7) Dealer Profiling Unit

8) Registration Analysis Unit

May 10, 2013 14MSTD e- Governance


Economic Intelligence UnitEconomic Intelligence Unit

External Sources Central Excise & Customs Service tax, Income tax, State Excise, Registrar of Stamps,

Octroi/Cess, TINXSYS, FIU

Internal Sources e-registration, e-Returns, e-Audit Report, e-payments, e-Refunds Annexures, e-CST declaration applications

15

EIU Analysis

May 10, 2013 MSTD e- Governance


360° View 360° View (Pilot Project with Ministry of Revenue)

Objectives:- – Capture overall picture of dealer– Comparison of dealer on various parameters among different

departments– Proper tracking of transactions of dealers to widen the tax net– To reduce revenue leakage for revenue enhancement

(with the support of CBEC & CBDT)



Data Exchange SystemData Exchange System (CBEC/CBDT/MSTD)

Dept 1

CBEC Warehouse

Upload of data

Download of MIS Reports

Dept 2

Upload of data

Download of MIS Reports



DW & BI ToolsDW & BI Tools

Objectives:- • To analyze data collected from internal and external sources.• To identify circular trading cases, cases of suppression of turnover,

fraudulent cases• To point out difference in disclosures to various Govt. agencies.

• To provide valuable inputs to Investigation and Business Audit

divisions.



Benefits of AutomationBenefits of Automation


Benefits of Automation (1/2)Benefits of Automation (1/2)

1. Quality of administration:-

• Improved decision making

• MIS Reports of Non filer, short filer etc. available immediately after due date. Better control on defaulting tax payers.

• Better monitoring and performance evaluation

• Increased transparency

2. Reducing Revenue leakages: -

• Caught 2059 Hawala operators – 37,000 beneficiaries – tax involved Rs. 1200 Cr.

• e-Services has improved overall compliance



Benefits of Automation (2/2)Benefits of Automation (2/2)

3. Quality of service to tax payers:- • Paradigm shift in approach- From inspector raj to Service oriented

approach of administration• Reduced tax payers visits to department (assessment by exception)• Faster communication with dealers through SMS, e-mail

4. Reduction in cost/efforts to MSTD:- • Provision of e-services- eliminated about 3000 visits daily of Sales

Tax personnel

5. Reduction in cost/efforts to dealers:- • Total annual e-transactions in 2012-13 are about 88 lacs. Assuming

efforts saved as 1 day/e-transaction the total cost saving of dealers comes to Rs. 880 Cr (1.42% of revenue). (Reduction in compliance cost improves tax compliance)


Challenges facedChallenges faced

1. Vendor Management:- Issues of coordination between 2 vendors (Mastek & ECIL)

2. Requirement of additional infrastructure: - • For additional staff- requirement of additional PCs, Printers etc.• For additional modules like e-CST, DIS etc - requirement of

additional infrastructure (Servers)• Bandwidth issue.3. Performance issues of Mahavikas application:- • Patchy application, Report server issues, Java applet etc4. Issues of data synchronization:- Because of separate databases for

e-services and internal core application we could not provide status tracking system to tax payers.

5. Need of capacity building:- • Huge no of STIs got promoted to Officers grade.


New initiativesNew initiatives1. Re-architecture of Mahavikas application2. Online validation of PAN with CBDT database3. Dealer Information System and electronic amendments by dealers.4. Electronic Dealer Credit Ledger 5. Facility of ECS through NEFT for remittances of refunds to dealers6. Issuing digital CST declarations- sms and mail alerts- with end to

end SDM (facility for tracking the applications)7. Paperless office:- • e-office module of NIC• All applications to be made by taxpayers like Application for

Appeal, No Dues Certificate, DDQ, amendment, cancellation, etc. to be made electronic.

• Document Management System (DMS):- For uploading scanned documents & also digitizing old documents. (Newgen, Oracle, IBM etc)

• All certificates like Regn. Certificate, declarations to be issued to taxpayers may be dematerialized.

The successThe success


Success Factors & take away for othersSuccess Factors & take away for others

1. Participatory approach:-

• Involvement of all stake holders- Working Group suggestions.

• Internal users suggestions.

2. Publicity: - Wide publicity about introduction of e-services, due dates has helped to increase compliance.

3. Support to trade: -

• Help Desks – Initially help desks were set up at each location. Online dedicated helpdesk for trade in operation.

• Help is provided by MSTD officials on telephone and emails also.

4. Capacity building: -

• Training to internal users

• Outsourcing is useful but in-house technical competence must



Success Factors & take away for othersSuccess Factors & take away for others5. e-Services: - • Should be user friendly• Validated and error free electronic data helps in correct analysis• Improves compliance6.Phased/pilot approach: - • Implementation of e-filing and e-payment to vast no of dealers in

phased manner proved a great success.• Improves comfort level/confidence of stakeholders.7. Business Process Re-engineering (BPR)-8. Application Change Management:- • Professional approach-Standard Change Request, FS • Documents collected after each release.9. Ensuring the viability of the project: -• Transaction based payment• Minimum guaranteed volume of each type of work to ensure

optimum returns on the investment in IT infrastructure and running cost.


Success Factors & take away for othersSuccess Factors & take away for others

10. Knowledge transition to department from SI/developer

11. Leadership: - • Visionary leadership• Strong initiative and drive for e-governance

12. Work culture of organization: -• Readiness to change• Dedicated/alert users/core team for sustenance of project • Ownership of the project.


Awards receivedAwards received

EDGE AWARD for "Best IT implementation in India“

CXO AWARD 2010-The IT Chapter for "IT innovative in the Government“

CSI-NIHILENT E-GOVERNANCE Awards 2009-10 – APPRECIATION

AWARD under Department Category for e-Governance Initiative in

Department of Sales Tax

First prize in the Rajiv Gandhi Prashaskiya Gatimanata Abhiyan of the GOM (2011)



Thank You


Date post:	09-Jul-2015
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