By Carrie Post

E-mail Etiquette

Determine appropriate format

Establish the basic purpose of the e-mail

Conduct research (if necessary)

Use appropriate ethics and etiquette

Planning and Writing an Email

CompletenessClarityAccuratenessPromptnessConcisenessCourteousnessPositivism

Email is such an important communication tool, you must adhere to certain guidelines.

T0, Cc, and BccThe addresses in the 'To'

are for the people you are directly addressing.

The addresses in the 'Cc' are for the people you are indirectly addressing.

The addresses in the 'Bcc' are like 'Cc' except that the addresses in 'To' and 'Cc' do not know that the addresses in the 'Bcc' are included in the conversation.

E-Mail Length and PunctuationDon't Be A

NovelistMessages should be

concise and to the point.

Avoid long lengthy messages.

Too Much Punctuation

Don't get caught up in grammar and punctuation, especially excessive punctuation.

Use punctuation and grammar sparingly.

Do not use Abbreviations or Smilies.

Abbreviations SmilesAbbreviation Meaning

BCNU Be seeing you

BTW By the way

FWIW For what it’s worth

FYI For your information

IMHO In my humble opinion

OBO Or best offer

ROTFL Rolling on the floor laughing

RTFM Read the funny manual

TTFN Ta ta for now

TTYL Talk to you later

LOL Laugh out loud

Smilies Meaning

:-) Smiley face

;-) Wink

:-| Indifference

:-> Devilish grin

8-) Eye-glasses

:-D Shock or surprise

:-/ Perplexed

:-( Frown

:-P Wry smile

;-} Leer

:-e Disappointment

:-@ Scream

:-O Yell

E-mail a blessing and a curse.E-mail is a conversation

that does not require an immediate response (like a telephone).

You send a message and then wait for a response.

Too many users assume that the minute someone receives an e-mail it, the person will read it.

Netiquette is the rules of etiquette that apply when communicating over computer networks, especially the internet.

In order to write effective e-mails, business professionals should always look at e-mail in the same regard that they look at sending a typical business letter.

An estimated 147 million people across the country use E-mail daily!

E-mail Etiquette is showing courtesy for the person on the other side.

Summary

ReferencesWorks CitedFulton-Calkins, P., & Stulz, K. M. (2009). Procedures & Theory for Administrative Professionals, 6E. Mason: South-Western Cengage Learning.www.iwillfollow.com. (1997).www.netmanners.com. (2011).