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22-07-04 STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE SIDAN 1 E-services in the City of Stockholm Living in Stockholm should be e-asy Film
23-04-22STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE
SIDAN 1
E-services in the City of Stockholm
Living in Stockholm should be e-asy Film
Today’s agenda
Stockholm in numbers A successful E-project – heat pumps Compare Services and other examples The E-service programme and double benefits The goals of developing E-services
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SIDAN 2STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE
Stockholm City Council
829 000 citizens
17 central
committees
14 district councils
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3
17 companies
40 000 employees
650 professions
STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE
VISION 2030
Factors of success for an e-service project
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SIDAN 4
• A process with large volumes• A process that could be automazed• A great use to the target group• Simplify work on the inside Presumptions• A complex process with many instances for comments• One-time-applications• Current and reliable maps
STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE
Application for permission to thermal heating, an e-service awarded with GuldLänken,
www.guldlanken.se
Get children Moving to own house
Move abroad
Compulsary schoolNursing home
Move back to SwedenHigh school
Adult education
Home help services
Parking permission
Pre-school
STOCKHOLMERS Internet and broadband
expanded
Active on the web and in social media
In general positive to use web and use self-service
Stockholm city council, executive office
Stockholm city council, executive office
HOW TO SUPPORT THE FREEDOM OF CHOICE
Stockholm city council, executive office
Parents
Stockholmers looking for adult education courses.
Relatives of Stockholmers
Stockholmers in general
Stockholm city council, executive office
Film!
Compare Services within pre-school
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
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SIDAN 15Stockholm city council, executive office
Stockholm city council, executive office
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SIDAN 17Stockholm city council, executive office
Stockholm city council, executive office
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SIDAN 19Stockholm city council, executive office
Stockholm city council, executive office
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Applying for a place in pre-school
Facilitate choice – what pre-schools are there and what type of profile do they have?
Apply direct via the Internet. Automate the process on the inside as far as possible.
Option of seeing the queue time and when the child can get a place
Alter application
Following the status of their case
Stockholm city council, executive office
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PAGE 22Stockholm city council, executive office
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PAGE 23Stockholm city council, executive office
Care DiaryA service for the elderly and their relatives
and friends
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SIDAN 24Stockholm city council, executive office
A distinct political decision and a fair amount of money
City council 650 million SEK (about € 7 200 000) Develop the city’s work by using IT
Aims of developing e-services To provide better services for Stockholmer. To work smarter – ensuring all kinds of matters are dealt with more
quickly. To work more efficiently in order to free up resources for other areas. To gain transparency and a better overview of what is happening in
the city.
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SIDAN 25STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE
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SIDAN 26STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE
The e-service programme
Centrally coordinated, controlled and managed
Citizens in focus and the needs of services Efficient and effective projects – re-use of e-
services and IT solutions Priorities – analysis of benefit with
comparison of cost in relation to saving and benefit for the citizens
Holistic perspective
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PAGE 27Stockholm city council, executive office
Pre-studyCost benefit
GuidelinesPrototypeSecurity
Test
EfficiencyUsers opinionsCost benefit
Idea! Application to the
program
Implementation E-service Follow-up
Decision 1 Decision 2 Follow-up and
coordination
Follow-up
Process with 3 steps
Each project rapports
Cost benefitUser opinions
Efficiency
Service area -
departments
E-service program
School application – analyzis of internal efficiency
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SIDAN 28STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE
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PAGE 29Stockholm city council, executive office
Service transformat
ion
Customer insight
and benefit
TechnologyFinancial –
better value for money
Changing how
we work
So what have we done?
E-service platform Integration platform E-archive Contact Centre 50 e-services up and running At least 20 to 30 services in 2010 Extend the programme 2011-2012 Within the line from 1 januari 2013
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SIDAN 30STOCKHOLM CITY COUNCIL THE EXECUTIVE OFFICE
Thanks for listening!Thanks for listening!Karin Öhlander
Katarina Johansson [email protected]
www.stockholm.se
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SIDAN 31
