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FileNo.15/D/21/24/07/2019-General Dated:

E-Tender Notice

E-TENDER FOR ANNUAL MAINTENANCE CONTRACT (AMC) OF NETWORK

SWITCHES, COMPUTERS, PRINTERS, UPSs, LAN & OTHER ITEMS and LAN, POWER

CABLING AND EARTHING WORK OF VARIOUS ESI SITES ACROSS RAJASTHAN

1) Regional Office, E.S.I. Corporation, Jaipur invites online tender from eligible, reputed, and

bonafide maintenance providers/agencies capable of providing above captioned work for its

various sites in RAJASTHAN Region for a period of TWO Years.

2) The tender document can be downloaded from https://www.esic.nic.in/tenders, Central Public

Procurement Portal: https://eprocure.gov.in/eprocure/app.

3) The interested bidders may submit the tender online at e-procurement portal

https://eprocure.gov.in/eprocure/app in two bid system in the prescribed proforma. Tenders are

to be submitted online only through e-procurement portal. All the supporting documents

required are requested to be submitted physically also along with EMD. Online bids for

which all supporting documents are not submitted physically will be treated as invalid. In

other words, online submission of bids along with submission of all the supporting

documents physically is required for every participating bidder.

4) The documents may be submitted by eligible bidders in the document downloaded from the

website along with Earnest Money Deposit in the form of a Demand Draft of Rs. 2,00,000/-

(Rupees Two Lakh Only) in favour of “E.S.I. Fund Account No.1” drawn on Jaipur, in a

separate envelope marked “EMD for AMC of COMPUTERS, PRINTERS, UPSs, LAN &

PROJECTION ITEMS, other Equipment(s) & LAN, Power Cabling & Earthing work”.

5) Bidders are requested to submit all-inclusive rates as per Appendix-IV.

6) For all practical purposes, the e-tender shall be considered for evaluation, however in case of

any dispute, the physical documents would be scrutinized.

7) In addition to e-Tender which has to be filed online, the bidders also shall be required to file hard

copies of Tender documents duly completed and supported by requisite documents and the forms

as mentioned in the tender document which should be submitted with covering letter in a sealed

envelope duly super scribed with the words “Tender for AMC of COMPUTERS, PRINTERS,

UPSs, LAN & PROJECTION ITEMS, other Equipment(s) & LAN, Power Cabling &

Earthing work”. The sealed cover containing the Technical and Financial Bids should be

dropped in the Tender Box kept at General Branch on Ground Floor, Regional Office, E.S.I.

Corporation, Panchdeep Bhawan, Bhawani Singh Road, C-Scheme, Jaipur - 302001 along with

a separate cover containing EMD as mentioned in Sl.No.4 above.

Rajasthan- 302001 PH: 0141-2223990

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8) There will be a Pre Bid meeting with bidders in Conference Hall, 2nd Floor, ESI Corporation,

Panchdeep Bhavan, Bhawani Singh Road, C-Scheme, Jaipur. Interested bidders may attend the

meeting.

9) If any information furnished by the bidder is found to be false at any stage, the bid shall be

cancelled forthwith and earnest money will be forfeited. The applicant shall also be liable to be

debarred from tender.

10) Regional Director, ESIC, Jaipur reserves the right to reject any or all bids without assigning any

reason.

11) Only the bids complete in all respect will be considered for evaluation.

12) Bidders are required to ensure that there is no discrepancy in physical submitted bid and online

financial bid. In case of discrepancy between online and physical financial bids, the online bid

will be taken as final for evaluation.

13) Prospective bidders may contact to Sh. Shambu Dayal Chandel, Deputy Director at Regional

Office, ESIC, Panchdeep Bhawan, Bhawani Singh Road, C-Scheme, Jaipur, Phone No. 0141-

2989583 for any clarifications regarding the tender documents, e-bidding etc. on any working

day between 09.30 AM to 6.00 PM, Monday to Friday till one day before the last date for

submission of the tender.

JAIPUR Regional Director

Date : E.S.I.CORPORATION

Regional Office, Jaipur

Important Dates:-

1 Start Date and Time for submitting of E-Tender 14.12.2020, 05.00 PM

2 Last Date and Time for submitting of E-Tender 11.01.2021, 03:00PM

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Bid(s) opening Date and Time

12.01.2021, 04:00PM

4 Pre Bid meeting Date and Time

29.12.2020, 03:00PM

Fee Details:-

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Earnest Money Deposit

(To be paid by Demand Draft / Pay Order / Bankers Cheque) in favour

of ESI Fund A/C No. 1, payable at Jaipur

RS. 2,00,000

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Appendix-I

GENERAL TERMS AND CONDITIONS OF CONTRACT:

1. Delivery of Tender

The e-tender is required to be filled online on e-procurement portal as per the prescribed format duly

completed and signed on each page should be submitted along with A/C payee Demand Drafts of Rs.

2,00,000/- (Rupees Two Lakh Only) towards refundable / adjustable Earnest Money Deposit in favour

of ESI Fund A/C No. 1 drawn at Jaipur. The bid documents should be enclosed in sealed cover and

addressed to the Regional Director, ESIC, Jaipur and dropped in the Tender Box kept at General

Branch on Ground Floor, Regional Office, E.S.I. Corporation, Panchdeep Bhawan, Bhawani Singh

Road, C-Scheme, Jaipur-302001. The top of the envelop should contain the following superscription

in bold letters –

"Tender for AMC of COMPUTERS, PRINTERS, UPSs, LAN & PROJECTION ITEMS, other

Equipment(s) & LAN, Power Cabling & Earthing work”

Incomplete bids are liable to be rejected. Regional Director reserves the right to reject any tender

without assigning any reason. Only one bid will be enclosed in one envelope.

2. Last Date and Time for Receipt of the Tender

Online Bids along with relevant supporting documents should reach this office within the time notified

in the Tender Notice. In the event of the said date of opening of the tender being declared a closed

holiday for Govt. Office; the date of receipt and opening of the tenders(s) will be the next working day

at the same time & place. Tender submitted by hand must be dropped in the Tender Box kept at this

office within the due and time stipulated in the schedule to tender. Late tenders will be summarily

rejected.

3. PRE- BID CONFERENCE:

There will be a pre-bid conference as per the time and venue notified in this tender notice.

4. Opening of Tender

ESIC will open all eligible bids at date and time specified in the tender document in the presence

of bidders' or their representatives who are present on tender opening' venue at the following location:

Conference Hall, 2nd Floor,

Regional Office, E.S.I. Corporation,

Panchdeep Bhawan, Bhawani Singh Road,

C-Scheme, Jaipur - 302001.

The bidders' or their representatives present shall sign the register confirming their attendance. ESIC

shall not be held responsible in any manner whatsoever in case the bidder or his/her representative fails

to sign in the register provided for this purpose. A person not signing as above shall be deemed to have

chosen not have attended the meeting and shall be dealt with accordingly.

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If the delay has arisen from any cause beyond control such as strikes, lockouts, fire accidents, riots

etc. the Regional Director, ESIC, Jaipur may admit as reasonable ground for grant of further additional

time required by circumstances of the case only for extending the opening of tender. The ESIC may also

change or extend the date and time of opening of the tender without assigning any reason whatsoever.

ESIC reserves the right to accept the whole or any part of the tender without assigning any reason

to the bidder.

5. Special Instructions

5.1. Bidders are requested to submit their bids online on the e-procurement portal

https://eprocure.gov.in/eprocure/app and submit the bid documents along with the all other

required supporting documents in sealed envelope on firm rate basis, showing separately rates for

each item in the documents.

5.2. Rates quoted shall be in Indian Currency and should be exclusive of all charges Taxes, including

Goods and service tax, Duties etc. as applicable should be shown separately for each item of work

and should be marked 'NIL' if not being applicable. Any ambiguous quote on these accounts shall

render the tender liable to be rejected. Tenders not complete in all respect are liable to be rejected.

5.3. The bidder shall, wherever called upon to do so, give full information with reference to the services

in hand and shall permit the Regional Director or any other officer nominated by him to inspect

the premises of the tenderer/client at all reasonable times and shall give full assistance and

information as may be required by him in connection with the contract.

5.4. If a contractor quotes NIL charges /consideration, the bid shall be treated as unresponsive and will

not be considered.

6. Signing of Tender

The tender will be liable to be rejected in case complete information is not given therein. Individuals

signing tender or other documents connected with the contract must specify as to whether he is signing

as:

i) 'Sole Proprietor' of the firm or his Attorney.

ii) 'Registered Active Partner' of the firm or his Attorney.

In case of company registered under the Companies Act (new as well as old) and firms registered under the

Indian Partnership Act, the person signing must clearly indicate his capacity in which he is signing (e.g.

Secretary, Manager, and Partner etc.). In case it is being signed by an attorney or representative the signatory

shall produce and attach a copy of the documents empowering him to sign, if called upon to do so.

7. Key Deliverables:

ESIC intends to obtain the Annual Maintenance services from reputed and experienced services under

AMC which includes the following key deliverables:

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a) Call Management Services- Receipt and manage calls received on dedicated telephone number

provided by the vendor / VOIP / E-mails and attending of calls related to user complaints.

b) Desktops and Peripherals Management Services- Hardware/Software servicing/maintenance in

condition.

c) Servers Management Services- Hardware/Software servicing / maintenance in condition.

d) Network Management Services- Switches (POE/NPOE)/Distributers/Patch panels/LAN Cables/

Hardware/ Software servicing /configuration/ maintenance in condition.

e) Preventive and Proactive Maintenance of Equipment- Routine checks and maintenance of IT

Assets by the agency, including preventive dusting/cleaning of all items under AMC as detailed in

Appendix-IV. The periodical maintenance report also should be counter signed by end user. The

report should be submitted along with quarterly bill, without which payment will not be released.

f) UPS Management Services- Maintenance and upkeep of all online and offline UPS.

g) Antivirus management and Support: - Antivirus software provided by ESIC need to maintained by

agency for all windows desktop including installation and update the client from the server.

h) Stock Management: - Vender will keep maintain sufficient spare/ stock with engineer of each

location and share details of spare parts available with engineer on weekly basis with the IT Manager

and IT Assistant.

8. Period of validity of bids

Bids shall remain valid for 90 days after the date of tender opening prescribed by the ESIC (Customer);

a bid valid for a shorter period would be liable to be rejected by the ESIC (Customer) as non-responsive.

In exceptional circumstances, the Regional Director may solicit the bidder consent to an extension of

the period of validity. The request thereto shall be made in writing (or by cable or telex or fax or email).

The EMD provided shall also be suitably extended. A bidder may refuse the request without forfeiting

his EMD.

9. Other General / Eligible Conditions of Contract

9.1. In the interpretation of the contract the general / special condition governing it, unless otherwise

required:-

a) The term 'Contract' shall mean the invitation to tender, the instructions to tenderer, the

acceptance of the tender, particulars thereinafter defined and those general and special

conditions as may be added.

b) The term 'Contractor' shall mean the person, firm or company with whom the order for

providing AMC Services is placed and shall be deemed to include the contractor's successors

(approved by the customer), representatives, legal heirs, executors and administrators unless

excluded by the contract.

c) 'Contract value' shall mean the sum accepted or the sum calculated in accordance with the rates

accepted by or on behalf of the ESIC.

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d) The term Customer or 'Corporation' or 'ESIC' shall mean the Regional Office, Employees' State

Insurance Corporation, Jaipur.

9.2 Validity of contract: The contract shall be valid for a period of two years from the date of award

in accordance with the terms and conditions mentioned herein. The contract may be extended for

another term of one year on the same terms and conditions with mutual consent of the parties and

at the discretion of Regional Director, ESIC, Jaipur, Rajasthan.

9.3. Authority of person signing documents: A person signing the tender form or any documents

forming part of the contract on behalf of another shall be deemed to warranty that he has authority

to bind such other and if, on enquiry, it appears that the person signing so has no authority to do

so, the Regional Director may, without prejudice to other civil and criminal remedies, cancel the

contract and hold the signatory liable for all costs and damages.

9.4. Responsibility for executing contract: The agency will to be entirely responsible for the execution

of the contract in all respects in accordance with the terms and conditions as specified in the

acceptance of tender.

9.5. The agency shall not sublet, transfer or assign the contract or any part thereof without the written

permission of the Regional Director, ESIC. In the event of the contractor contravening this

condition, Regional Director, ESIC shall be entitled to place the contract elsewhere on the

contractors account at his risk and cost and the agency shall be liable for any loss or damage,

which the ESIC may sustain in consequence or arising out of such replacement of the contract,

apart from forfeiture of the Security Deposit and / or invoking the Bank Guarantee or other

financial instrument given for due performance of the contract, for such breach. The Regional

Director, ESIC or the Competent Authority of the ESIC may grant such permission for

substitution subject to any further conditions as it may deem necessary on the existing as well as

the proposed contractor and both of them shall be bound to comply with such further condition

as may be imposed.

9.6. Earnest Money: The tenderer shall have to deposit earnest money of Rs. 2,00,000/-(Rupees Two

Lakh only) with the tender failing which the tender is liable to be rejected out rightly. The earnest

money is to be paid by Demand Draft (and in no other form). The same should be drawn in favour

of ESI Fund A/C No. 1, payable at Jaipur and attached with the tender. Cheque will not be

accepted for Earnest Money. In the event of the withdrawal / revocation of tenders by agency

within the valid period of the offer, the earnest money shall be forfeited. The earnest money will

however, be returned to the tenderer whose tender is not accepted.

9.7. No interest shall be paid on the Earnest Money Deposit and the Performance Security, deposited

by the firm.

9.8. EMD of the unsuccessful bidders shall be returned after award of the contract to the successful

bidder. No correspondence/request for withdrawal of the same shall be entertained before the

award of the contract to the successful bidder.

9.9. Performance Security: To ensure due performance of the contract, Performance Security is to be

submitted by the successful bidder to the contract. The successful bidder shall within the period

specified by ESIC, deposit as performance security, a sum equivalent to 10% of the value of

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the contract as specified in the bid document of successful bidder. The amount of earnest

money may be adjusted towards Performance Security Deposit, for fulfilment of the terms and

conditions of the contract. The ESIC shall be entitled to forfeit the Performance Security or any

part thereof without prejudice to any other remedies provided in the contract or available under

the law for non-performance or failure to satisfactorily perform the contract as per terms and

conditions. The Performance Security may be furnished in the form of an Account Payee Demand

Draft, Fixed Deposit Receipt from a Commercial bank, and Bank Guarantee from a Commercial

bank in an acceptable form safeguarding the ESIC interest in all respects. The Performance

Security should be made in favour of “ESI fund A/C No. 1” payable at Jaipur. Performance

Security should remain valid for a period of sixty days beyond the date of completion of all

contractual obligations of the successful bidder including warranty obligations. No interest shall

be payable on Performance Security.

a) If the contractor is called upon by the office of the ESIC to deposit Performance Security and

the contractor fails to provide/deposit the Performance security within the period

specified/granted, such failure will constitute a breach of the contract and the Regional Director

will be entitled to make other arrangements at the risk and expense of the contractor whereby

the contract shall be awarded to the next eligible bidder in order and forfeiture of the earnest

money shall be effected.

b) After a period of sixty days from the due date of performance and completion of the contract in

all respects, the Performance Security will be refunded to the contractor without any interest

after deducting downtime and other charges, having remained unrealized, if the same cannot be

realized from the contractor's pending bills.

9.10. Recovery of sums due: Whenever any claim for the payment of a sum of money arises out of or

under this contract against the contractor, Regional Director, ESIC, Jaipur shall be entitled to

recover such sum by appropriating, in part or whole the performance security money deposited

by the contractor and/or by deduction from the pending bills of the contractor. When there remains

a balance of the total sum to be recovered, it shall be deducted from any sum due to them or at

any time thereafter may become due under this or any other contract with ESIC. If this sum is not

sufficient to cover the full amount recoverable, the contractor shall pay to ESIC the remaining

balance due along with interest at the rate of 24% per annum from the date when the first demand

is made till the date of actual payment for each day of delay.

9.11 Insolvency and breach of contract: The ESIC may at any time, by notice in writing, summarily

terminate the contract without compensation to the contractor in any of the following events:-

i) If the contractor being an individual or firm, such individual or partner in the contractor's firm

as the case may be, is at any time adjudged insolvent or has a receiving order or orders for

administration of his estate being made or any proceedings for liquidation or composition under

any law of insolvency being or not for the time being in force or has made conveyance or

assignment of this effects or enter into any arrangements or compromise with his creditors for

suspend payment or if the firm be dissolved under any law which governs it or which is

otherwise for the time being in force; or

ii) If the contractor being a company registered under the law for the time being in force, passes a

resolution for winding up or the court passes any order for the liquidation of the affairs of the

company or that any Liquidator, Receiver or Manager is appointed for the management of the

affairs of the company; or

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iii) If the contractor commits any breach of the contract or any other direction of the Regional

Director, ESIC, Jaipur issued from time to time not otherwise specifically provided in this

contract he/she can terminate the contract without any compensation to the contractor which

shall be without prejudice of its right to claim the damages which have been suffered due to

such breach of contract or of the direction issued by ESIC.

9.12. Arbitration: in the event of any question, dispute or difference arising under these conditions or

any special conditions of the contract, or in connection with this contract, except as to any matter

the decision of which is not specially provided for by these or the special conditions, the same

shall be referred to the sole arbitration as per the decision of the Regional Director ESIC, Jaipur

as per Arbitration & Conciliation Act, 1996.

9.13. That no person other than the Regional Director, ESI Corporation, Jaipur or the person appointed/

approved by him should act as arbitrator.

9.14. Upon every such reference, the assessment of the costs incidental to the reference and award

respectively shall be in the discretion of the arbitrator.

9.15. Subject as aforesaid to the Arbitration & Conciliation Act, 1996 and the rules there under the

statutory modifications thereof for the time being in force shall be deemed to apply to the

arbitration proceedings under this clause. Work under the contract shall, if reasonably possible,

continue during the arbitration proceeding so as to ensure continuity of the business of the

customer, other than the ones which are subject to arbitration, shall normally be withheld on

account of the arbitration proceedings unless it is considered necessary to do so to cover the

quantum of amount likely to be recoverable from the bidder.

9.16. The venue of arbitration shall be at Jaipur only.

9.17. For the purpose of the contract including arbitration proceedings there under, the Regional

Director, ESIC, Jaipur or an officer authorized by him, shall be entitled to exercise all the rights

and powers of ESIC.

9.18. Assistance to contractor: The vendor shall not be entitled to assistance either in the procurement

of raw materials required for the fulfilment of the contract or in the acquiring of transport facilities

which they have to arrange on their own.

9.19. Eligibility Testimonial and records to be furnished:

The bidder should enclose the following records, duly self-certified, in support of their

bonafide:-

a) Testimonials from not less than three (3) Govt. / Semi-Govt. / Public Sector Organisations /

Nationalized Banks regarding their satisfactory work completion/performance of AMC of

Computer Hardware &/or LAN Cabling, Power Cabling work in last three financial years

ending 2019-20. Bidding Firm should have at least one single satisfactory work completion

certificate of AMC of Hardware work of at least Rs 45 Lakhs and at least one single

satisfactory work completion certificate of at least Rs 20 Lakhs from LAN &/or Power

cabling of in any of the financial years mentioned above.

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b) Copy of last three financial years' audited balance sheet and profit and loss account

commencing w.e.f 2017-18 which should have the minimum Annual turnover of Rs. 2 Crore

(Rupees Two Crore) or more in each year and should have been profitable in each year as well.

Note:- Since last date of Audit for Financial year 2019-20 as per Income Tax act is not

over, Chartered Accountant in practice signed Financial statements for the year 2019-20

are acceptable.

c) List of Professionally qualified personnel (hardware/software/network) of the vendor indicating

at least 50 qualified personnel on the rolls of the agency.

d) Copy of Certificate of Registration/Incorporation of the Firm.

e) Copy of Income Tax Registration Certificate/PAN and GST Registration.

f) Copy of Allotment Letter of Code No. of ESIC & EPFO.

g) Copy of ISO Certification i.e. ISO 20000 or equivalent in Services related to IT infrastructure

repair and maintenance etc.

h) Escalation Matrix, (Name/Designation of persons if matter is not solved at Resident Cum Field

Engineer's Level to whom the matter may be forwarded by Engineer himself or ESIC)

i) Self certificate to the effect that the firm/Agency has not been blacklisted in providing

IT Services earlier by any Central Govt./State Govt./P.S.U. and have satisfactory track

work record of compliance of statutory liability such as payment of minimum wages in

time, ESI/EPF contribution etc.

If at any stage, any information in this self certificate found to be false/ wrong, the

consideration of Bid/awarded tender may be cancelled/ terminated and EMD/Performance

Security will also be forfeited.

9.20. Business name and constitution of tendering firm: if the firm registered under

j) The Indian Companies Act, 1956 and the Indian companies Act 2013 amended as on date.

ii) The Indian Partnership Act, 1932 and amended as on date.

iii) Any other Act, accepted by the Govt. of India for execution of such contract in India.

In the absence of any of the aforesaid documents, the bids may not be rejected at the discretion

of the Regional Director, ESIC, Jaipur.

10. Addendum to Terms and Conditions.

10.1 The contract shall be on a comprehensive maintenance service basis, no extra cost

for any general wear and tear/spare parts, etc. shall be borne by ESIC except

printer cartridges and papers for printer, burnouts and physical damage.

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It will be the responsibility of the Company to keep the equipment in perfect working

order.

Physical damage :- If any hardware will be damaged or broken by any circumstance due to fall

or drop will not be covered in AMC but if any minor part or parts will be broken or damaged in

or during working / movement of hardware by Company staff itself, then it will be covered in

AMC and replaced under AMC cost.

Rat Bitten/Pee Case: If any hardware and any part of hardware (cables, circuit board, power

supply, sensors or any item) will be damaged by any circumstance due to Rat Bitten/Pee case will

be covered in part of AMC and repaired (or) replaced under AMC cost.

10.2 The repair works will have to be carried out at the location of the equipment except in

the exceptional circumstances where the equipment or any component may be required

to be taken out for repairs in workshop. In such cases, the standby arrangement shall

be made by the contractor and in no way the working of computer shall be held up for

want of any standby arrangements. Vendor can provide standby arrangement having

same or higher configuration maximum up to 30 days and vender will be responsible

for all consumable items required during standby arrangement. Also, if faulty hardware

could not be repaired within 30 days, then agency will provide the replacement by new

hardware with same or higher configuration.

10.3 The contractor shall ensure to abide by the copy right, intellectually property rights and

their laws as may be applicable for providing any replacements for any malfunctioning

of components/ items/ software under and any violation of any legal requirement by

the agency in this regard shall lead to termination of the contract forthwith and

forfeiture of performance security money. To ensure compliance of all legal

requirements, the agency will be responsible in all respects. Failure to do so would lead

to consequences thereon as per relevant provision of Act.

10.4 Regional Director reserves the right to further add any IT item(s) as and when required

under the same AMC with same rates and terms and conditions as mutually agreed

between ESIC and the agency, the payment of which shall be made on Pro-rata basis.

10.5 Regional Director reserves the right to remove any IT item(s) as the same is not

repairable under provision of the AMC agreement due to Physical damage or being

burnt or any other reasons from the scope of the contract.

10.6 For any computer/peripherals etc. found on inspection by the agency, which require

pre-CAMC (Comprehensive Annual Maintenance Contract) Repairs, the agency shall

submit estimate for approval and such peripherals would be counted for CAMC only

after pre-CAMC repairs are done.

10.7 All hardware parts and software should be available with all engineers at their base

locations. They shall all be equipped with maintenance kits comprising tool box, multi

meter, diagnostic, software and external DVD/combo drive/DVD drive/external Hard

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disk etc. including device driver, software CD/DVD and any other tools & tackles

required for carrying out such services.

10.8 All deployed Engineers should mark daily online attendance at their respective

location in Biometric attendance software. Previous day attendance of Resident

Engineer deployed at different locations shall be sent by Helpdesk personnel to ESIC

IT Department at Regional office through email by 10:30 A.M on every next working

day. Monthly attendance certificate offline/online has to be signed by location In-

charge with work satisfaction certificate.

10.9 In case of absence of Resident Engineer at any of the location, immediate replacement

should be provided. No leave of any sort will be given to the engineer/help desk

personnel and in case of absence, vendor must provide suitable substitute. Regional

Director may impose penalty in case of deviation from the above stipulation. It is

recommended to keep a backup manpower pool to address such issues.

10.10 All devices including network rack should be properly checked during PAV activity.

Any issues fault or damage not reported in PAV will not be accepted for pre CAMC

repair cost.

10.11 Resident Engineers are to be deployed exclusively for ESIC AMC duty and in no

circumstances should be diverted to any other work.

10.12 The Resident Engineer’s / Help Desk personnel should be contactable over phone/e-

mail. They should be provided with a mobile phone and should have an E-mail ID.

10.13 Duty Duration of all RE’s will be normally 8 hours for six days a week. However, the

exact duty hours will be determined by the respective location heads or as per

requirement. They may be asked to report on Sundays/holidays or before schedule

hours or stay late if situation so demands for which no extra remuneration is chargeable

to ESIC.

10.14 RE should be proficient to deal with and resolve issues of computer hardware including

printer, UPS etc.

10.15 Details of the REs including qualifications, mobile no., address etc. will be furnished

by the vendor at the start of the AMC. Copy of any Govt. issued photo ID card (Voter

Card/ Aadhar Card/ PAN Card) shall also be submitted in r/o each RE. Vendor shall

check the identity, antecedent etc of these personnel before deployment. Frequent

change of REs is to be avoided.

10.16 The vendor should provide the personnel with Identity cards within 15 days of start of

AMC which they should wear at all time during their duty hours.

10.17 ESIC may at any time ask the vendor to replace any residence engineer if they do not

meet the requirements properly or do not perform to the satisfaction of ESIC or due to

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no adherence of duty hours, impolite/unprofessional approach or any other dereliction

of duty. Vendor must provide suitable replacement in such cases within 7 working days.

10.18 The deployed personnel will work under the supervision of ESIC IT Manager/ IT Asst

or other officer as decided by the Regional Office or location-in-charge and shall be

answerable to them.

11. Penalties and Other conditions are as under:

11.1 If this office feels that any of the electronic/electrical items, was not properly

maintained/ serviced by the Company or does not function for reasonable period after

repairs, a suitable deduction from the bills will be made. The decision of the Regional

Director as regards to the reasonableness of deduction will be final and binding on the

agency.

11.2 Regional Director, ESIC, Jaipur may terminate the contract at any time without

assigning any reason thereof, if the work of the successful bidder is found

unsatisfactory and he/she will be at liberty to entrust the same to any other agency at

the risk and expense of the defaulting agency. In this connection, the decision of the

Regional Director, ESIC, Jaipur shall be final and binding upon the agency.

11.3 In all matters of dispute relating to this contract, the decision of Regional Director,

ESIC, Jaipur will be final and binding upon the agency.

11.4 While submitting the quotation, the bidder is deemed to have read, understood and

accepted all the terms and conditions stated in the document and no change, whatsoever

desired, will be entertained by ESIC.

11.5 In the event of the contractor failing to observe or perform any of the conditions of the

work as set out herein or execute the work with regard to the material and printing

quality to the satisfaction of and by the time fixed by the Regional Director, ESIC,

Jaipur etc. in executing the work, the deposited money will be forfeited by the ESIC

and the contract will be terminated immediately. The contractor shall be liable to make

good the loss(es), if any, that may be suffered by the ESIC due to his/her action and/or

omissions.

11.6 In case of TFT Monitors, if it is not physically damaged, then it should be repaired/

replaced in all circumstances.

JAIPUR Additional Commissioner & Regional Director

Date : E.S.I.CORPORATION

Regional Office, Jaipur

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Appendix-II

SPECIAL TERMS & CONDITIONS FOR CONTRACT / SCOPE OF WORK.

1. Key Deliverables / Scope of work:

1.1. Provision of comprehensive maintenance services of the computers and peripherals, network and

other related devices on site at various ESIC/ESIS offices in the state of Rajasthan mentioned in

Appendix-V.

The agency shall provide Resident Cum Field Engineers (RCFEs) with

Computer/Hardware Engineering qualification (with minimum one year of experience in the

field) technical person for attending the routine maintenance related complaints. Besides, the

agency shall provide any other expert Engineer (fees inclusive in AMC Charges) from time to

time as may be required, for assistance to on site hardware Engineers, in case the latter are not

able to intervene and solve some complaints. The Resident Cum Field engineers are to be

provided at the following locations: -

List of Locations for Engineers

S. No District Location Total Number of Engineers

1 Jaipur RO 2+1(Supervisor)

2 Jaipur Hospital 2

3 Jaipur DMHS 1

4 Jaipur Others 2

5 Ajmer BO 1

6 Bhilwara Hospital 1

7 Bhiwadi Hospital 1

8 Jodhpur SRO 1

9 Jodhpur Hospital 1

10 Kota Hospital 1

11 Udaipur SRO 2

12 Alwar Hospital 1

13 Pali Hospital 1

14 Shri Ganganagar BO 1

15 Bikaner BO 1

16 Bharatpur BO 1

Total Engineers 21

Regional Director, ESIC Jaipur reserves the right to increase more number of engineers as

and when required under the same AMC with same rates and terms and conditions as mutually

agreed between ESIC and the Vendor, the payment for which shall be made on Pro-rata basis.

The Engineers will be assigned duties at the discretion of Regional Director and also all Engineers

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attendance will be verified by the reporting person of ESIC at the discretion of Regional Director,

ESIC, Jaipur (RAJASTHAN).

1.2. A- Duty duration of the RE’s will be normal office working hours; however exact hours will be

determined by the respective location heads or as per requirement. They may be asked to report

on Sundays /Holidays or before schedule hours or stay late if situation so demands for which no

extra remuneration is chargeable to ESIC.

1.2 B-Engineers will be required to perform the task whenever assigned by IT Manager and IT

Assistant.

1.3. Call Management Services

1.4. Desktops and peripherals Management Services

1.5. Servers Management Services

1.6. Network Management Services

1.7. Preventives and proactive Maintenance of equipment’s, including quarterly cleaning of outer

parts / covers with appropriate non-corrosive cleaner and periodical testing of less used /idle /

standby systems / peripherals and submit Preventives/proactive maintenance report month wise

or quarter wise in prescribed format provided by Regional Director, ESIC Jaipur.

1.8. All type of UPS Management and maintenance Services

1.9. Diagnostic check-up of the items/equipment’s which are under warranty of OEM and are not

under the AMC or otherwise.

1.10. Antivirus Management and support.

2. Call Management Services

For online compliant procedure:

2.1. Providing a single point contact for escalation.

2.2. Maintain an updated on-line help-desk telephone number and E-mail ID where users can log the

complaint.

2.3. Problem escalation in case service levels is not adhered.

2.4. Identification and resolution of chronic faults and problems.

2.5. Implementation will be done as under:-

a) Logging of user calls and once ticket logged, provide ticket number to the user.

b) Keep maintains record for each call.

c) Tracking each call for resolution.

d) Escalation of calls if necessary to get the same resolved.

e) Monthly analysis of calls received and resolved.

f) Maintain proper data of PAV (Physical Asset Verification)

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For on-site manual complaint procedure: By stationed Service Engineer, as per the formats

provided at sites, mapping the above procedure.

3. Desktop and Peripherals Management Services

a) Support and installation for Windows Vista/7/8/10, Suse Linux and MS Office 2007/2010/

2013/2019 and other software installed thereon.

b) Installation and upgradation of anti-virus software for version OS and System software. As

per ESIC requirement and instruction, installation of any new software, hardware and any

specific application/updates.

c) Asset tagging for all types of listed hardware’s installed in the premises by affixing stickers

printed for the purpose. The contractor is required to complete the above activity within 15

days from the date of commencement of agreement. Non-completion of this activity will

attract a penalty of 0.1 percent of the total value of the agreement. In case, the activity is

partially completed within the given period, penalty would be imposed proportionally. No

AMC charges will be paid for the items not tagged as above.

d) System Maintenance Task: In addition to the preventive maintenance, ESIC intended to carry

out the following tasks:

1) Cleaning of the Hardware’s - Internal and External parts (CPU, Monitor, Keyboard,

Mouse, Printer, Switch)

2) Disk Cleaning: Defragmentation, Clearing of Cache Memory, Clearing of Temporary and

perfecting Files, improve the RAM Usage and the performance of CPU.

3) Software Maintenance: Clearing of Browser history, Updation of Antivirus, removal of

unwanted software. Creation of Bookmarks for ESI Related portals as suggested by the

ESI Officials, Clearing of unwanted files in the desktop.

e) Printer Management and maintenance.

f) Maintenance of all related Hardware including display/projection devices.

g) Management and maintenance of all offline/online UPSs.

4. Server Management Services

Vender shall perform the following Server-Administration activities for:-

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a) Support of WINDOWS.

b) Server performance monitoring, fine-tuning and optimization.

c) Server diagnosing and problem resolution.

d) Server Applications and Configuration Changes.

e) Weekly data backup of all servers.

f) Understand and report performance bottlenecks.

g) Printer Management.

h) Anti-virus related to system maintenance.

i) Desktop LAN connectivity.

j) Network Security.

k) Maintenance of all related Hardware including display / projection devices.

5. Network Management Services: LAN Management:-

I. Management of Network Equipment i.e. Switches, patch panel, Hubs, I/O Ports/Boxes and

cabling. The tools (Tool Kit, Blower, Crimping Tool, LAN Tester, etc) required for the

above work should be brought by the Engineer.

II. Maintenance of Switches, LAN Cables and I/O ports.

III. Configuration of all type of switches like Layer2/ Layer3 etc.

IV. Ensure complete connectivity of the computers with respective networks. Network Switch

including power spikes of network rack, patch panel, to I/O port and I/O port to desktop/

Printer including LAN Cables.

V. Activity related to trouble shooting of connectivity related problem including

a) Testing and verification related to Network Interface Card (NIC) being bad or out

of order.

b) Problem related to device drivers of NIC being corrupted.

c) Verifying and testing version IP, IRQ and other ID issues related to NIC as and

when required.

d) Switch configuration backup, Cleaning of Rack, and network rack dressing

(crimping if needed) quarterly or whenever required.

e) In case of site being down/ isolated, such cases will be first diagnosed by the local

Resident Engineer.

f) Ensuring print & scanning services for network printers.

g) If at any site network down, service engineers of agency will provide indication

first level troubleshoot (FLT) of Broadband modem, SD-WAN etc., whenever

required in AMC cost. ESIC will not pay extra for it.

h) Biometric attendance system- Agency will provide support for maintenance of

biometric devices including installation, updation of biometric software etc.

VI. Installation of switches, I/O ports and LAN cables for installation of any

computer/peripherals or in case of any new/existing site/site shifting as per requirement and

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quoted rates, the agency shall submit estimate for approval. After providing approval from

Regional Director, ESIC, Jaipur agency shall complete the work within the given time frame.

VII.Identifying and trouble-shooting physical (NIC, UTP etc.) connectivity problems at the

desktop (user) as well as at the Hubs / Switches / SD WAN ends i.e. giving point-to-point

network connectivity solution, even crimping and punching.

VIII. Identifying, trouble shooting and replacement of defective parts on the Hubs, Switches,

patch panel and network racks.

IX. Management, maintenance and ensuring print services for network printers.

X. Visit sites for trouble shoot hardware or network related issue and provide site survey or site

readiness report whenever required by the user.

XI. Agency will provide the design diagram of Network Architecture for all ESIC / ESIS offices.

6. UPS Management Services:-

a) Support for all types of listed UPS installed in the premises including guiding the staff for

proper upkeep of UPSs & Batteries.

b) Maintenance of all related UPSs including replacement of defective boards, circuits,

connectors and water top up of batteries as per requirement.

c) Preventive/proactive maintenance of UPSs and batteries including water top-up, monthly

cleaning of parts/covers with periodical testing of loss and idle stand by UPSs for its

functional condition.

d) In case of replacement of UPS and Batteries, it will be the responsibility of agency to get it

resolved within time frame.

7. Report and Review:-

Process Documentation

a) Call Register

b) Call Summary

c) Daily Call pending report

g) Detailed Report of each call

h) Report of replaced parts

d) Equipment log

e) Server information

f) Engineer attendance report.

g) PAV (Physical Asset Verification) report.

h) PM (Preventive Maintenance) report, Reports of preventive maintenance will be submitted

invariably within 7 working days of completion of quarter to IT branch RO Jaipur.

i) Site Readiness report.

j) Site Survey Report.

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Note: If any site is down or online function is hampered for any reason, Resident Engineer will visit

concern site immediately, diagnose the issue and make it functional. If on visit and diagnosis, he finds

that the issue is beyond the scope of AMC, RE will Report to Regional Office, ESIC, Jaipur.

Scope of Work for LAN, Power Cabling and Earthing:-

Successful Bidder (L1) is supposed to do the following works during the contract period:-

1. LAN Cabling &/or Power Cabling and/or Earthing at ESI locations as and when required

during the Agreement period. Work has to be completed within a period of one month from

date of award of work.

Specification required work of LAN Cabling, Power Cabling and/or Earthing:-

ELECTRICAL WORK

S.

No.

DESCRIPTION OF ITEMS UNIT QUANTITY

1

Supply & complete installation of electricity

wires (PVC insulated 1100 volt grade

standard copper wires) inside PVC conduit

pipe as per the direction of competent

authority.

Mts As required

A. Recessed wiring with 2x(1x2.5sqmm)

+1x(1x1.5sqmm) copper wire for

computers.

Mts As required

B. Recessed wiring with 2x (1x4sqmm) + 1x

(1x2.5sqmm) copper wire for main power

cable & 15/5 amp socket.

Mts

As required

2

Supplying & fixing of computer terminal

boxes made of Plastic (white color) fitted

with (3nos. of 6 Amp switches + 3 nos.

6Amp socket), all clip in as per direction of

competent authority. (wiring-

2x(1x2.5sqmm) +1x(1x1.5sqmm) copper

wire)

Set

Approximate 7 for

each site.

3

Supply & fixing of plastic switch box with

all required materials & wiring (2x

(1x4sqmm) + 1x (1x2.5sqmm) copper wire)

to clip in 15 /5 amp socket point controlled

by 1 no 15 amp switch complete in all

respect as per direction of competent

authority.

Nos Approximate 2 for

each site.

EARTHING

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1

Providing and fixing of chemical earth

electrode made out of 50mm dia class-B

Asahalock or equivalent 2m length with

copper plate made out of 600x600x3.15 mm

tinned copper plate along with one number

40x5mm tinned copper strip grazed with the

plate buried vertically with top edge of the

plate at a depth of 1500 mm with arrangements

for termination of copper strip of earth

continuity conductor including cost of

charcoal, salt reign soil, water pouring

arrangements brick masonry encloser on top

with R.C.C cover complete with labour and

material as per direction of component

authority.

Set 1

2

The earth lead by 8sq.mm PVC single core

cupper wire in GI pipe to connect from earth

electrodes to UPS outgoing earth bus and after

completion of earthing work, earthing

parameter N-E to be less than 2 V & as per

direction of competent authority.

Mts

As required

LOCAL AREA NETWORK (LAN)

1

Supply & complete installation of Cat-6 LAN

cable inside PVC conduit with required

accessories (including suddle, flexible pipe,

tie, band etc.) and as per the direction of

competent authority.

Note- Single independent conduit pipe for

each single wire is not required for end to end

link. We can carry these wires together inside

one or two conduit pipes after that conduit

pipe for single wire can be used. (we can use

bus structure for conduit pipe)

Mtrs. As required

2

Supply and fixing of Cat-6 IO boxes with

cover for LAN

(Gang box, faceplate & IO port of d-link &

white color)

(numbering tag on each IO box & plastic tag

strip on each cable) and as per the direction of

competent authority.

Nos. Approximate 8 for

each site.

3 Supply and fixing of Patch Panel -24 port d-

link Nos. 1 for each site

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4 Supply and fixing of Cat-6 Patch chord 3 mtr

long Nos. 8 for each site

5 Supply and fixing of Cat-6 Patch chord 1mtr

long Nos. 8 for each site

6 Supply and fixing of 9U Data Rack-D-Link Nos. 1 for each site

7 Supply and fixing of Power extension (6-

Socket) inside rack Nos. 1 for each site

DISMANTLING OF EQUIPMENT

1

Proper removal / detachment of LAN wiring

including conduit pipes, IO boxes, router rack,

electrical wiring along with switches, sockets

and earthing material including electrodes,

copper plates, copper wires, pipes etc.

2

Transportation / shifting of above material

from old location to new location & proper

fixing / installation of that material at new

location.

LIST OF APPROVED MAKE

S. No. Items Make

1 PVC conduit SEIKO / AVON PLAST / POLYPACK

2 Wires Finolex / HAVELLS

3 MCB & MCCB L&T / SIEMENS/ GE

4 Plastic Switch Box with plate ROMA/ L&T/ SIEMENS

5 Switches & Sockets L&T / SIEMENS

6 Power cable Finolex / HAVELLS

7 GI Pipe Anchor/TATA/ Jindal/ Zenith

8 Patch Panel d-link

9 Cat 6 LAN wire d-link

10 IO Port, Gang box, faceplate d-link

8. Other Conditions:-

8.1. The Annual Maintenance Contract includes preventive as well as corrective maintenance of all

hardware and software components under AMC.

8.2. The agency shall depute minimum 20 number Engineer and 1 Project Manager. The agency

will compulsorily deploy one Professionally qualified Project Manager having at least

qualification of B.E/ B.tech/ MCA in Computer Engineering/Information Technology with

minimum 7 years experience for single point contact along with Minimum 20 (twenty)

Professionally qualified skilled service engineers (hardware/ software/ network/ engineering) at

various locations decided by ESIC. Skilled Service Engineers should be minimum Graduate with

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at least one year Govt approved Computer course from govt approved organisation. The

agency/vendor should have some additional specialized engineers for UPS, printer issues. The

agency may depute more number of service engineers at its discretion besides, the agency shall

provide any other expert Engineer from time to time as may be required, for assistance to on site

hardware Engineers, in case the latter are not able to intervene and solve any complaint. No extra

charge will be payable for such extra personnel provided by the agency. All engineer's attendance

record (also bio-metric) will be maintained and verified by IT cell or officer in-charge of ESIC at

location. Agency will deploy these engineers exclusively for ESIC.

8.2.1. Regional Director, ESIC, Jaipur is at the full discretion to pre-informed visit(s) to vendor’s

premises to check the capabilities of the vendor before and/or after award of tender

8.2.2. Regional Director or an officer authorized by him is at the full discretion to interview the

person(s) deputed as Service Engineers / project co-ordinator to assess the capabilities w.r.t.

tender awarded, if any service engineer disqualified in the interview or found without above

mentioned qualification then he/she will not be counted as service engineer.

8.2.3 Escalation Matrix, (Name/Designation/Contact Number/ E-mail ID of persons if matter is

not solved at the level of Project Manager to whom the matter may be forwarded by Project

Manager himself or ESIC.

8.3 Maintain and keep the record of all engineers posted at all base location and if any engineer going

on leave agency should arrange backup engineer for the leave period and inform in advance to

the reporting person of ESIC.

8.4. AMC shall cover each and every part including plastic body and parts, replacement of any part

necessary for keeping the computer systems active and free from any defects/disturbance; any

unscheduled call for corrective and/or preventive maintenance services; taking appropriate

measures/steps in time to set right the malfunctioning of the computer system. The replacement

of all spares including plastic parts and body is included in the AMC. The replacement of all

defective parts with good quality and Original Equipment Manufacturer of the same brand will

be done by the service provider without any extra cost. Used/repaired parts of any other brand

from any other source are not acceptable.

8.5. In case of need to replace any item/component, the agency shall provide original make genuine

parts/components of similar or higher configurations.

8.6. The agency shall produce the Cash Memo’s/Certificate/Document in proof of providing genuine

components to replace the faulty ones; on demand.

8.7. The company shall ensure to abide by the copy right, intellectual property rights and other laws as

may be applicable for providing any replacements for any malfunctioning the components/ items/

software under AMC and any violation of any legal requirement by the agency in this regard shall

lead to termination of the contract forthwith and forfeiture of performance security. To ensure

compliance all the legal requirements, it will be the responsibility of the agency. Failure to do so

would lead to consequences aforesaid and the contractor will keep the corporation/customer

indemnified against any liability which may arise on this account.

8.7.1 The successful bidder shall abide by and comply with all the relevant laws and statutory

requirements covered under various labour laws such as Minimum Wages Act, Payment of

wages Act, Bonus Act, Contract Labour (Regulation and Abolition) Act 1970, EPF Act,

23

ESI Act and various other Acts as applicable from time to time with regard to the personnel

engaged by the successful bidder for execution of contract.

8.7.2 The antecedents of staff deployed shall be got verified by the successful bidder from local

Police authorities and an undertaking in this regard will be submitted to this office.

8.7.3 The successful bidder will be required to maintain an attendance register for each location

in which day to day deployment of personnel will be entered. While raising the bill, the

deployment particulars of the personnel engaged during each month, should be shown and

signed by the successful bidder with proper seal. It should be duly verified /countersigned

by the authorized officials ESIC and or ESIS. The register shall remain available round the

clock for inspection by the authorized representatives of the Regional Director, Regional

Office, ESI Corporation, Bhawani Singh Road, C-Scheme, Jaipur.

8.7.4 All liabilities arising out of accident or death while on duty, if any, shall be borne by the

successful bidder/agency.

8.7.5 The successful bidder shall pay the wages of the deputed engineers and staff through

ECS/NEFT on or before 7th of the following month and submit a sealed and signed copy

from bank for such payment. This payment of wages is not linked to payment/clearance

of the bill by the Regional Director, Regional Office, ESI Corporation, Bhawani Singh

Road, C-Scheme, Jaipur.

8.7.6 Under no circumstances payments will be made in cash. To ensure this, service providers

will get a bank account opened for every engaged worker. If the successful bidder does

not make payment to the workers through ECS/NEFT, the contract is liable to be

terminated and the Performance Security Deposit shall be forfeited by the ESI

Corporation.

8.7.7 In order to ensure that such workers get their entitled wages, the billing cycle is to be

calendar month. The bill by the successful bidder to be submitted up to 10thof the following

month after the end of each quarter along with all the certificates/documents.

8.7.8 Copies of Challans of ESI/EPF/Service Tax/GST/Other statutory dues for the last month to

be enclosed.

a. Employee wise detail of ESI, EPF contribution paid is to be submitted for every month.

b. Undertaking that all statutory labour laws including the provision of Minimum Wages

Act are being complied with.

c. Proof of payment of GST (Copy of paid challans to be enclosed).

d. The successful bidder shall compulsorily issue the salary slip to every deputed

engineers & supervisors. If it is brought to the knowledge of the ESI Corporation that

proper compliance of labour and other applicable laws are not being done by successful

bidder, The Regional Director will be free to terminate the agreement by one month’s

advance notice.

e. Bank Account statement for Engineers salary credit.

f. Invoice will be submitted in triplicate along with all required documents/ reports such

as:-

i. Certified attendance sheet with work satisfaction report

ii. Photocopy of salary register

iii. Copy of bank’s E.C.S. regarding payment to engineers.

iv. Challan of ESI, PF GST and any other liability.

v. Detailed list of engineers including qualification & experience.

vi. Declaration regarding fulfillments of all the requirements/ conditions of

contract.

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vii. And any other required documents.

8.7.9 Failure to comply with any of the above provision will attract a penalty of Rs. 10000/- in

each case which may be recovered from the bills or any other dues payable to the

successful bidder. However, payment of such penalty will in no way indemnify the

successful bidder from any penal amount imposed by any statutory authority for

noncompliance of the above provisions.

8.7.10 RO Jaipur shall not be responsible for any financial or other injury to any person deployed

by service providing agency in the course of their performing the functions/duties, or for

payment towards any compensation.

8.7.11 The persons deployed by the contracting agency shall not claim nor shall be entitled to

pay, perks and other facilities admissible to regular/confirmed employees of the ESIC

during the currency or after expiry of the contract.

8.7.12 The tenderer shall pay at least the minimum bonus to the staff deployed in accordance

with the Payment of Bonus Act, 1965 irrespective of the profitability or otherwise of the

tenderer’s business. The component of bonus claimed by the contractor through monthly

bills shall be paid on annual basis to the staff deployed and proof of the same must be

submitted to Regional office Jaipur failing which the amount of bonus paid to the

contractor may be recovered from the performance security deposit and pending bills.

8.7.13 While submitting the quotation, the bidder is deemed to have read, understood and

accepted all the terms and conditions stated in this document and no change, whatsoever

desired, will be entertained by ESIC.

8.10. The agency will provide electrical cabling with casing in case of shifting of site as per the

requirement of client. In such case reimbursement shall be made as per approved rate which

include dismantle and reinstallation. (Cable and Casing should be of standard OEM).

8.11. The agency will provide LAN cabling with casing and IO port in case of shifting of site as per the

requirement of client. In such case reimbursement shall be made as per approved rate which

include dismantle and reinstallation. (LAN Cable and Casing should be of standard OEM).

8.12. Supply and installation of UPS and batteries for 600VA, 2KVA/3KVA, online & offline

whenever required by client and in such case reimbursement shall be made as per approved rate.

9. Scope of work for Service Engineer:-

9.1 Desktop/ Application/Network and other peripheral Support

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Linux Server SUSE®

LINUX Enterprise Server 10.

• Install, upgrade, support and troubleshoot Windows Vista/7/8/10 and Microsoft Office 2007/2019

and any other utility desktop applications.

• Install, upgrade, support and troubleshoot of Biometric Attendance system and Aadhar

verification devices application.

• Install, upgrade, support and troubleshoot servers, desktop, printers, switches and any other

authorized peripheral equipment.

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• Diagnose and quickly resolve a wide range of Windows applications and networking problems

to help minimize downtime.

• Performs general preventative maintenance tasks on servers, desktop, printers, switches and any

other authorized peripheral equipment.

• Performs remedial repairs on servers, desktop, printers, switches and any other authorized

peripheral equipment.

• Troubleshooting network connectivity in a LAN/WAN environment, provide network diagram

of all sites whenever required by ESIC.

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any

personal computers (PC), Printers or switches that has authorized access to the network.

• When the restoration is beyond the scope of the servers, desktop, printers, switches and any other

authorized peripheral equipment, the Residence Engineer will escalate the issue/problem to the

higher authority.

• Engineers will also provide required support for items that are not AMC without any extra cost.

9.2 Operational Support:

• Dealing with hardware and application support queries and issues reported by the Call

Coordinator.

• Provide user data backup of the server on weekly basis or whenever required.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, desktop and

any other hardware/software issue.

• Provides switch configuration for all switches installed in the premises.

• Responsible for hardware and software inventory/ PAV

• Familiarize end users on basic software, hardware and peripheral device operation • Take

ownership and responsibility of queries, issues and problems reported by user.

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as

possible

• Works and coordinate with network team members to resolve network related issue.

• Maintain adequate knowledge of operating systems and application software used to provide a

high level of support.

9.3 CUSTOMER FOCUS

Ensure that there is satisfactory support and provide friendly customer services to the ESIC users.

9.4 EXPERIENCE/KNOWLEDGE & SKILLS

• Working technical knowledge of current protocols, operating systems and standards.

• Ability to operate tools, components and peripheral accessories.

• Software and Hardware troubleshooting.

• Linux Server SUSE® LINUX Enterprise Server 10 / 11 and Windows 7/8/10 experience.

• Working experience of Network switches and other network devices.

• Microsoft Office 2007/2010/2013/2019 support.

• Knowledge of all software applications used within the organization.

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• Self-confidence and interpersonal skills.

• Analytical and problem solving skills.

• Good communication (both verbal and written) skills.

• Planning and organizing skills.

• Good administration management skills.

• Strong listening skills.

• Able to operate effectively in a team environment with both technical and nontechnical team

members.

• Able to operate with minimal supervision.

• Able to manage time effectively, set priorities appropriately, schedule calls.

• Able to operate within customer standard operating procedures.

10. Validity:-

10.1 Subject to the general terms and conditions, special terms and conditions as well as other term of

the tender, the contract shall be valid for a period of two years from the date of award and it may

be extended by another term of one year at the discretion of Regional Director, ESIC, Jaipur.

Regional Director will have exclusive right to terminate the contract at any time by giving one

months notice.

10.2 The agency has to give three months notice before cancellation of the contract. Contravention of

the same would lead to forfeiture of Performance Security money along with all outstanding dues.

11. Standard of performance and Penalty for failures:-

11.1 The Agency will ensure 90 per cent uptime in respect of desktop PCs, UPSs & printer and 99%

uptime in respect of server & Projection Items. In case of failure of the technical personnel to

attend on any working day, a penalty of Rs. 300/- per working day will be levied in addition to

down-time penalty for individual Hardware/Software as herein after detailed. The uptime will be

computed on calendar month basis in a non-cumulative manner.

11.2 The down-time penalty charges, if not rectified within 24 hours shall be as follows Subject to

maximum penalty under this clause as 25% of the quarterly payment :-

No. Item Amount

(In Rupees) / day

1. Server Systems (Hardware) Rs. 400/-

2. Client (Desktop) Systems (Hardware) Rs. 250/-

3. Laser / Deskjet / Inkjet Printer Rs. 300/-

4. Mouse Rs. 100/-

5. Keyboard Rs. 100/-

6. Operating System/Application Software for each server Rs. 400/-

7. Operating System/Application Software for each client Rs. 250/-

8. Network Switches Rs. 500/-

9. Node’s Network (each I/O Box) Rs. 10/-

10. CD/DVD Writer Drive Rs. 100/-

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11. UPS (500/600/800/1000 VA) Rs.200/-

12. UPS 2 KVA/3 KVA/6 KVA Rs.500/-

13. Any Other IT Equipment/Item Rs. 250/-

14. Absence of engineer Rs. 500/- per person per

day

11.4 If the agency repeatedly fails to rectify the faults for a period exceeding 7 days, apart from the

repairs of their cost and risk as ibid, Regional Director, ESIC, Jaipur may terminate the contract

of the agency forth with and forfeit the Performance Security.

11.5 If any peripheral replacement issue escalated more than a week then penalty should be the half of

the cost of the peripheral per day after the week and If the penalty amount increases more than

25% of the quarterly payment for any two quarter, Regional Director, ESIC, Jaipur may terminate

the contract of the agency and blacklist and or bar the agency from participation in similar CMAC

tenders of ESIC for a period ranging one to three years .

11.6 The agency shall, in no case, replace any item/component with inferior item and if found doing so,

the contract shall stand terminated forthwith and performance security shall be forfeited.

11.7 Regional Director, ESIC, Jaipur reserves the right to reject any or all the bids and cancel the tender

without assigning any reason.

11.8 The calls will be received centrally and shall be provided daily to the concerned Service Engineer

and shall be attended immediately on receipt of the same. The firm shall maintain proper service

Call sheets / Register which will be duly signed by the Engineer and the User of the equipment

and Central Call Register shall be updated accordingly.

11.9 Computer power cables, printer port, chords, carriage etc. are also covered under CAMC.

11.10 The service provider shall also be responsible for cleaning and removal of virus of any nature

and should intimate in time / recommend licensed copy of latest Anti-virus software with

upgrades / updates facilities.

11.11 ESIC shall not be responsible for any use of unlicensed antivirus software, if any, used by the

service provider. The responsibility shall rest with the service provider for using unlicensed

software.

11.12 Hard Disk, Logic Cards, SMPS, Mother Boards, Mouse, Keyboard should not be repaired and

shall be replaced with OEM branded parts/products only.

11.13 In case of failure in Quarterly Preventive Maintenance, a penalty by way of 10% of total

amount due for that quarter may be levied.

11.14 ESIC will review the status of pending complaints with the Vendor from time to time. If it is

found that large number (more than 10) of complaints requiring repair of systems/printers/UPS

etc are pending for over a month, ESIC reserves the right to withhold the payment of quarterly

bills temporarily till all pending complaints are cleared.

28

12. Payment Terms:-

12.1 The comprehensive maintenance charges shall be payable to the service provider in four equal

quarterly instalments and paid at the end of each quarter of CAMC period after deducting

downtime charges / penalties, if any.

12.2 Any increase or decrease of taxes, duties or prices of components, imposition of any new taxes

etc. will affect the CAMC rates during the entire period of CAMC.

12.3 No extra remuneration for Resident Engineer or any kind of TA/DA would be admissible and only

the mutually agreed sum as per contract would be payable.

12.4 Agency should submit all engineers’ attendance report duly verified by the reporting officer of

ESIC/ESIS with quarterly invoice of CAMC.

13. Agreement:-

The successful bidder shall have to sign on standard agreement, on non-judicial stamp paper of

appropriate value, containing details of terms and conditions after issue of letter of intent (LOI), to begin

AMC. All the terms and conditions of this tender document shall deem to have been part and parcel of

the agreement.

14. Commencement:-

1. The CAMC shall be commenced by the agency from the effective date of commencement of

AMC.

2. All the systems and peripherals under CAMC shall be physically verified by the successful bidder

and the ESIC representative jointly before the commencement of CAMC Agreement and

conditions of the same shall be noted on the date of commencement of CAMC. No payment

whatsoever will be made for the period of such physical verification. The successful bidder is

expected to complete this exercise at the earliest within a maximum period of 15 days. An

extension of this period may be granted by the Regional Director only in exceptional and duly

justifiable cases only.

15. Severance:-

At the time of termination of contract and of the contract period including extended period, if

any, or otherwise, the agency shall tender back all the systems and peripherals and components under

their CAMC in good working condition failing which, the same would be got rectified at the agency’s

cost and risk and sum may be recovered from the unpaid bill or performance security or in case the same

being higher as per the terms of the contract entered between the parties. After completion of contract,

the agency will give a proper hand-over to ESIC or successful bidder of next year tender.

The agency will give a comprehensive report w.r.t. any hardware item along with proper

recommendation whenever asked to, for all locations under ARM contract.

29

Appendix – III (Technical Bid)

Sr. License / Certificate / Code no. Enclosed

Rem

arks

No. /

Not

enclosed

1 Name of Tenderer

2 Address of Tenderer

3 Address of Firm/Company

4 Bank A/c No., IFSC Code & MICR No. of Firm/Company

5 Bank Address of Firm/Company

6 Contact no. & Email id of

Tenderer/Firm/Company

7 Certificate of Registration /

Incorporation of the agency/ Firm/Company.

8 Trade License

9 GST Registration

10 Copy of TIN and PAN

11 Copy of Labour License/ License under Shop & Establishment

Act

12 Allotment letter of Code No of ESIC

13 Allotment letter of Code No of EPFO

14 Audited Balance sheets of last 3 years (Annual turnover of the

Firm should be minimum Rs. 200.00 lakh. This should be clearly

indicative in the certified/ audited annual reports.)

15 Certificate clarifying that firm or its subsidiary or promoters has

not been black listed by any of the government agency and no

such case is undergoing/pending upon the firm/promoters.

16 Copy of Income Tax/Service Tax returns of the last three years.

17

Copy of ISO Certification i.e. ISO 20000 or equivalent in Services

related to IT infrastructure repair and maintenance etc.

18

Testimonials from not less than three (3) Govt. / Semi-Govt. / Public

Sector Organisations / Nationalized Banks regarding their

satisfactory work completion/performance of AMC of Computer

Hardware &/or LAN Cabling, Power Cabling work in last three

financial years ending 2019-20

30

Bidding Firm should have at least one single satisfactory work completion

certificate of AMC of Hardware work of at least Rs 45 Lakhs and at least

one single satisfactory work completion certificate of at least Rs 30 Lakhs

from LAN &/or Power cabling of in any of the financial years mentioned

above.

1

9

EMD Detail: Amount, Bank, DD No

NOTE: Self attested copies of above stated certificates / documents must be

enclosed.

Signature of the bidder or his authorized representative

with seal of the Company

31

Appendix – III (Forms)

Form “A”

Sr.

No. Particulars

1 Name of Tenderer

2 Address of Tenderer

3 Address of Firm/Company

4

Bank A/c No., IFSC Code & MICR No. of

Firm/Company

5 Bank Address of Firm/Company

6 Contact no. & Email id of

Tenderer/Firm/Company

7 Certificate of Registration /

Incorporation of the agency/ Firm/Company.

8 Trade License

9 GST Registration

10 Copy of TIN and PAN

11

Copy of Labour License/ License under Shop

& Establishment

Act

12 Allotment letter of Code No of ESIC

13 Allotment letter of Code No of EPFO

14

Certificate clarifying that firm or its subsidiary

or promoters has

not been black listed by any of the

government agency and no

such case is undergoing/pending upon the

firm/promoters.

32

15

Copy of Income Tax/Service Tax returns of

the last three years.

16

Copy of ISO Certification i.e. ISO 20000 or

equivalent in Services related to IT

infrastructure repair and maintenance etc.

17

EMD Detail:

Amount, Bank, DD No.

I. FORM ‘B’ (Experience & Running Contracts)

Sl. No. Name of Organisation

(With Address and

Phone Number)

Experience

(For last 3

years)

Nature of

Experience

( AMC

work/LAN

Cabling etc)

Value of

Contract

From

Date

To Date

1.

2.

3.

4.

5.

6.

Signature of the bidder or his authorized representative

Seal of the Company

33

II. FORM ‘C’ (Turnover and Profitability)

Sl

No.

Financial /

Accounting Year

Total Turnover Profit

1 2019-20

2 2018-19

3 2017-18

Signature of the bidder or his authorized representative

Seal of the Company

34

FORM 'D' (Number of 50 professionally qualified employees)

Qualification: (Please put a tick (_/) mark in appropriate column)

Name M.Sc(IT / Comp) /

BCA /

DOEACC ‘A’ Level

B.Sc (IT

/Comp) /

PGDCA /

DOEACC

‘O’ level

Others

(Pl.

specify)

Addl.

Qualification-I

CCNA, MCSE,

MCSA, CNE

etc. (Pl.

specify)

Addl.

Qualification-

2

(Hardware ,

etc)

Remark

s

(workin

g since)

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

….

48.

49.

50.

Signature of the bidder or his authorized representative

Seal of the Company

35

DECLARATION FORM 'E'

1. I,…………………… Son/ Daughter of Shri……….…….…….Proprietor/ Partner/ Director/

Authorized Signatory of …………....…..am competent to sign this declaration and execute this

tender document.

2. I have carefully read and understood all the terms and conditions of the tender and hereby convey

my acceptance of the same.

3. The information / documents furnished along with the above application are true and authentic

to the best of my knowledge and belief. I / we, am / are well aware of the fact that furnishing of

any false information / fabricated document would lead to rejection of my tender at any stage

besides liabilities towards prosecution under appropriate law.

4. I have apprised myself fully about the job to be done during the currency of period of agreement

and also acknowledge to bear the consequences of non performance or deficiencies in services on

my part.

5. I certify that the firm/Agency has not been blacklisted in providing services, earlier by any

Central Govt./State Govt./P.S.U. and have satisfactory track work record of compliance of statutory

liability such as payment of minimum wages in time, ESI/EPF contribution etc.

If at any stage, any information in this self certificate/ declaration found to be false/ wrong, the

consideration of Bid/awarded tender may be cancelled/ terminated and EMD/Performance Security

will also be forfeited.

Signature of the bidder or his authorized representative

Seal of the Company

Note:- Self Attested Copies of above stated Certificates/Documents must be enclosed.

36

Appendix – IV

(Financial Bid)

INDICATIVE DETAILS OF COMPUTERS, PRINTER ETC. FOR A.M.C

(Number of items may vary marginally on redistribution / un-serviceability, if any and shall

be finalised by joint verification by both parties for the purpose of AMC).

The numbers shown below are indicative and may vary. Vendors are requested to visit

the site for actual assessment before submitting quotes/bids.

(A)

List of Items to be included in AMC only for Service of Engineers (these items are already

in onsite warranty of OEM)-

Name of Items

Specification

Quantity

(Appro

x.

In

No.)

Rate per

Annum

per item

(excluding

Taxes, if any)

Total

AMC

Charge

s Remarks /

Verification

All In One

Computers

ALL All In One

Computers

available at all

ESIS/ ESIC

locations. 781

Acer

Computers

All Acer

Computers

available at all

ESIS/ ESIC

locations. 45

Canon

Printers

Canon 244dw

printers available

at all ESIS/ ESIC

locations. 218

Kyocera

Printers ESIC Model

Hospital Jaipur 63

UPS (3-

KVA)

Microtek

All UPS (3-KVA)

Microtek available

at all ESIS/ ESIC

locations. 16

UPS (3-

KVA) BPE

All UPS (3-KVA)

BPE available at

all ESIS/ ESIC

locations. 12

37

Small 600 VA

UPS ESIC Hospital

Alwar 10

Total Charges (A) 1145

1. The above-mentioned items are only applicable for maintenance of Software, Application Issues &

general troubleshooting. Hardware Issues are to be resolved by the OEM as the system are under warranty.

2. Number of above items is tentative and based on the latest information available and may vary due to

operational reasons. These items shall be jointly verified and taken on record for CAMC. Any item(s)

may be added / deleted later on during the period of contract on the basis of functionality and final CAMC

Value will be calculated accordingly as the quantity mentioned above is an approximate figure. Bidders

are requested to quote all inclusive rates keeping in consideration the provision of Resident Engineers and

other actual requirements. The items are likely to be increased, however, a provision for + 10% may be

taken into account.

(B)

List of Items to be included completely in AMC (these items are not covered in any

warranty)-

Server, PC,

ETC.

including

Monitor,

Keyboard,

Mouse &

other

peripherals Specification

Quan

tit

y

(Appr

o

x.

In

No.)

Rate per

Annum

per item

(excluding

Taxes, if

any)

Total

AMC

Charges

Rema

rks /

Verifi

catio

n

Windows All windows

host/ hosts/computers 152

standalone including

computers keyboards,

mouses, monitors,

power cords, VGA

cables and others

Multi-Function HP Officejet Pro

Printers 276dw 70

(Monochrome)=85

Lipi Printers 3

(LMP)

38

Plasma TV Plasma TV/LCD 09

VOIP Phones CISCO IP Phone 581

Video

Video

conferencing

Conference device including 11

Devices peripherals

Devices peripherals

Projectors 04

Amplifiers 01

Motorized 04

Screens

Speakers 02

Mikes 04

Public Complete system 01

Address

including Mikes-

16,

System

Amplifier-01 and

all

connecting

devices, wires etc.

installed at RO

NODES I/O

All I/O ports and

its 1510

Boxes/Port connections

s

Patch Panels All patch panels 154

Switch Catalyst 3750 24 154

10/100/1000+4SFP

+IPS

39

Image; 1 RU and

Catalyst 2960 24

Power Boxes All power boxes 1500

(computer including

power box) connections

UPS (APC/ All UPS of 1 KVA 41

Emerson/

Power One to 5 KVA installed

other)- for power backup

1KVA to 5

KVA

Earthing Complete earthing 101

Maintenance maintenance

including

electrode,

plate, wire,

chamber etc.

required for proper

parameter

BAS/ Aaadhar MFS 100/Tab 105

devices

complete

including

hardware &

software

Total Charges (B)

4407

40

(C)

List of Items to be included completely in AMC after expiry of warranty as mentioned

below (Currently these items are in warranty (OEM))

Server, PC,

ETC.

including

Monitor,

Keyboard,

Mouse &

other

peripherals Specification

Quanti

t

y

(Appr

o

x.

In

No.)

Rate per Total

Rema

rks /

Annum AMC

Verifi

catio

per item

Charge

s n

(excluding

Taxes, if any)

Acer Desktops-1

ALL

available at

all ESIS/

ESIC

locations.

35

Acer Desktop-2 10

Small 600 VA UPS 10

Microtek 3 KVA

UPS

16

Canon Printer-1 30

Canon Printers-2 3

Canon Printers-3 94

Canon Printers-4 66

Canon Printers-5 04

AIO Computers-1 441

AIO Computers-2 81

AIO Computers-3 37

AIO Computers-4 121

AIO Computers-5 101

Total

Charges(C ) 1049

These above-mentioned items are currently under OEM warranty. These items will be added

in AMC after the expiry of warranty as mentioned below. Effective date of AMC will be as

follows:-

41

S. No. Item Name Quantity Location AMC Effective Date

1 Acer Desktop-I 35 SNR Sites 26.07.2021

2 Acer Desktop-II 10 ESIC Hospital Alwar 05.01.2022

3 Small 600 VA UPS 10 ESIC Hospital Alwar 23.11.2020

4 Microtek UPS 16 SNR Sites 06.07.2021

5 Canon Printer-1 30 Rajasthan 12.04.2021

6 Canon Printer-2 3 ESIC Hospital Alwar 22.11.2021

7 Canon Printer-3 94 Rajasthan 01.01.2022

8 Canon Printer-4 66 Rajasthan 23.09.2022

9 Canon Printer-5 04 SRO-Udaipur 23.08.2022

10 AIO Computer-1 441 Rajasthan 17.04.2022

11 AIO Computer-2 81 Rajasthan 23.10.2022

12 AIO Computer-3 37 ESIC Hospital, Jaipur 30.01.2022

13 AIO Computer-4 121 ESIC Hospital, Jaipur 13.07.2022

14 AIO Computer-5 101 ESIC Hospital, Bhiwadi 26.09.2022

15 Kyocera Printers 63 ESIC Hospital, Jaipur 28.08.2022

As these items will be considered as part of complete AMC then these items will be

removed from the service part i.e. Part A in mentioned quantity. These above-mentioned items will

be shifted from Part A to complete AMC i.e Part C after expiry of OEM warranty.

D. Rates for New LAN, Power Cabling & Earthing works (if required in future)-

Rates invited for new Lan, Power Cabling & Earthing works at new sites/ shifting sites/ other

cases if required in future.

ELECTRICAL WORK

Quantity Rate

Rate per

Annum per

item

(excluding

Taxes, if

any)

Remar

ks

DESCRIPTION OF ITEMS

(approx.)

Per /

S.No.

UNIT

Unit/

verificati

on

Meter

Supply & complete installation of electricity

wires (PVC insulated 1100 volt grade

standard copper wires) inside PVC conduit

pipe as per the direction of competent

1 authority.

A. Recessed wiring with

2x(1x2.5sqm

m) Meter

83

+1x(1x1.5sqmm) copper wire for computers.

B. Recessed wiring with 2x (1x4sqmm) + 1x Meter 34

42

(1x2.5sqmm) copper wire for main power

cable & 15/5 amp socket.

Supplying & fixing of computer terminal boxes 8 made of Plastic (white color) fitted with (3nos.

2 of 6 Amp switches + 3 nos. 6Amp socket), all Set

clip in as per direction of competent authority.

(wiring- 2x(1x2.5sqmm)

+1x(1x1.5sq

mm)

copper wire)

Supply & fixing of plastic switch box with all 2 required materials & wiring (2x (1x4sqmm) +

3 1x (1x2.5sqmm) copper wire) to clip in 15 /5

Set

amp socket point controlled by 1 no 15 amp

switch complete in all respect as per direction

of competent authority.

EARTHING

Providing and fixing of chemical earth 1 electrode made out of 50mm dia class-B

Asahalock (or equivalent) 2m length with

copper plate made out of 600x600x3.15 mm

tinned copper plate along with one number

40x5mm tinned copper strip grazed with the

plate buried vertically with top edge of the Set

1 plate at a depth of 1500 mm with

arrangements for termination of copper strip

of earth continuity conductor including cost of

charcoal, salt reign soil, water pouring

arrangements brick masonry encloser on top

with R.C.C cover complete with labour and

material as per direction of component

authority.

The earth lead by 8sq.mm PVC single core 5 cupper wire in GI pipe to connect from earth

electrodes to UPS outgoing earth bus and

after completion of earthing work, earthing

ensure following parameters -

a. P-N=220 to 240 V meter

b. P-E=220 to 240 V

c. N-E= less than 2V

Earthing should be less than 2V.

All earthing work will be done as per direction

of competent authority.

LOCAL AREA NETWORK (LAN)

Supply & complete installation of Cat-6 Lan cable inside PVC conduit with required

43

accessories (including suddle, flexible pipe,

tie, band etc.) and as per the direction of 230

1 competent authority.

Note- Single independent conduit pipe for Meter

each single wire is not required for end to end

link. We can carry these wires together inside

one or two conduit pipes after that conduit

pipe for single wire can be used. (we can use

bus structure for conduit pipe)

Supply and fixing of Cat-6 IO boxs with cover for LAN

2 (Gang box, faceplate & IO port of d-link & Nos. 10

white color)

(Numbering tag on each IO box and plastic

tag strip on each cable) and as per the

direction

of competent authority.

3 Supply and fixing of Patch Panel -24 port d-

Nos. 1

link

4 Supply and fixing of Cat-6 Patch chord 3 mtr

Nos. 8

long

5 Supply and fixing of Cat-6 Patch chord 1 mtr

Nos. 8

long

6 Supply and fixing of 9U Data Rack-D-Link Nos. 1

7 Supply and fixing of Power extension (6-

Nos. 1

Socket) inside rack

Total Charges (D)

Conditions for New Lan, Power Cabling & Earthing Works:-

A. All works will be done under supervision, direction & presence of concerned Office

Incharge and Assistant Director (I.T)/ I.T Manager/ I.T Assistant.

B. All connections, installations including clipping etc. work should be done by the agency

without extra cost.

C. Vendor will responsible to provide end to end connectivity of electricity from main power

supply to end terminal boxes. That includes following work-

i. Earthing & its connection.

ii. Power Cabling from Main power supply to UPS input socket.

iii. Installation of socket box with socket (15/5 AMP) & switch (15AMP) for power supply

to UPS input.

iv. Installation of socket box with socket (15/5 AMP) & switch (15AMP) for power supply

to router & other components of router rack.

44

v. Provide electricity supply from UPS o/p to end terminal boxes.

D. Vendor will responsible to provide end to end connectivity. That includes following work-

i. Router rack mounting & installation and connection of required equipment inside the rack

such as patch panel, switch, power extension, router, modems etc.

ii. Installation of I/O gang boxes with accessories and their connection.

iii. LAN wiring inside conduit pipe with proper connection.

E. Contractor would be required to furnish after completion, two sets of detailed drawings.

F. The work must be guaranteed for a period of 12 months for its satisfactory performance

from the date of completion and all defects cropping up within this period must be rectified

at contractor's cost immediately.

G. Caution boards as per statutory requirements must be displayed wherever required.

H. Work has to be carried out without disturbing normal site operations.

J. Rates as quoted against each type of site will include supply of the material, no extra charges

like transportation, loading & unloading will be payable.

K. If any work awarded, the agency will have to complete the installation/ commissioning within

the period mentioned in actual work order.

L. Penalty: Failure to commission all equipments on or before the stipulated date mentioned in

work order will entail a penalty equal to Rs. 1000 per day per location (over and above period

mentioned in work order for completion of work) subject to maximum of 10% of value of

specified location.

M. These works will be carried out at sites on actual requirement and payment will be made on

actual measurement basis. Other details will be as per actual work order.

The tender will be awarded to the lowest bidder and the formula for calculating the lowest bidder(L1) is as under:-

L1= 0.9A+B+0.1C +20D

Authorized Signatory

45

Appendix-V List of ESIC/ESIS Locations of Rajasthan State

S. No Location Name Location Type Address (With PIN code & Landmark)

1 Kishangarh Dispensary ESI Dispensary,Manak Sadan(Vyas Bhawan),Near goverment college

,city road Kishangarh,305801

2 Ajmer Dispensary ESI Dispensary No.1,C/o Sh. Sudarshan Datta, UIT Plot No. 3, Data

Nagar Road, Opposite "RAM BHAWAN" ,Lohagal Road, Ajmer-

305001

3 Ajmer Dispensary ESI Dispensary No.2, Gandhi Bhawan, Purana Setalite Hospital, Adarsh

Nagar, Ajmer-355002

4 MATILA Dispensary ESI Dispensary,C/o Shri Sant Ram, Near Hem Dharam Kanta, Matila,

Alwar, Pincode-301018

5 NEEMRANA Dispensary ESI Disp. P Plat No. 12, New Colony, Behind Panchayat Samiti,

Neemrana, Distt. Alwar,301705

6 KHUSHKHERA Dispensary ESI Disp. Khushkera, C/o Sh.Rakesh kr Goyal , GOYAL SHOPPING

COMPLEX, TAPUKARA, TEH. TIJARA, ALWAR, RAJ.,301707

7 Alwar Dispensary ESCI Dispensary No.1 ,ESIC Quarter, South West Block, Kala Kua,

Alwar,301001

8 Alwar Dispensary ESI Dispensary No 2, Matsya Industrial Area , Alwar-301001

9 Beawar Dispensary Beawar College Road, Beawar, Distt. Ajmer-305901

10 Bharatpur Dispensary ESI Dispensary , Ranjeet Nagar, Bharatpur-321001

11 Bharatpur Dispensary ESI Dispensary , Super bazar, Near old power station, Bharatpur-321001

12 BHAWANI

MANDI

Dispensary ESI Disp., C/o Sh. Durga Shankar, Plat No. 25, Near Aurvadic Hospital,

Old Bus Stop, Ward no. 16, BHAWANI MANDI, Distt. Jhalawar-

326502

13 BHIWADI Dispensary ESI Dispensary , RIICO Industrial area BHIWADI ,ALWAR-301019

14 BHIWADI Hospital ESIC Hospital,Ricco Industrial Area,Opp BKT,Near Ajanta Chowk-

301019

15 Dholpur Dispensary ESI Dispensary , Pratap Nagar Colony, Near Nagar Palika , Dholpur-

328001

16 Jaipur Dispensary ESI Disp. No. 1, C/o Sh. Ram Gopal SharmaPlot No.91/92, Shivaji

Nagar, Civil lines, JAIPUR-302006

17 Jaipur Dispensary ESI Dispensary No.2 , E-36, Balaji Marg, Shastri Nagar, Jaipur,302032

18 Jaipur Dispensary ESI Disp No.3, Ramganj Chopar, Jaipur-302003

19 Jaipur Dispensary ESI Disp. No.4, ESI Hosp. Campus, Laxmi Nagar, Ajmer Road, Jaipur-

302006

20 Jaipur Dispensary ESI DISP. No. 5 , C/o Sh. Anil Kumar Mathur, C-95, Jagraj Marg,

BAPU NAGAR , JAIPUR-302015

21 Jaipur Dispensary ESI Disp. No. 6, C/o Sh. Raghuveer Singh, D-138,Ground Floor, Durga

Path, Ambabari, JAIPUR-302039

22 Jaipur Dispensary ESIs Disp. No. 7, C/o Sh Vishal Dubay, D-157, Kabir Marg, Durga

Marg, Near Collectrat, Banipark, Jaipur,302016

23 Jaipur Dispensary ESI Disp. No.8, ESI Hosp. Campus, Laxmi Nagar, Ajmer Road, Jaipur-

302006

24 Jaipur Dispensary ESI Disp. No.9 Near 32 Dukan, Road No. 9, V. K. I. Area, Jaipur-

302013

46

25 Jaipur Dispensary ESI Disp No. 10 , C/o Smt. Seema Khurana, 2/3 ,MALVIYA NAGAR,

JAIPUR,302017

26 Jaipur Dispensary ESI Disp. No. 11, C/o Dr. Rakesh Kedawat, Plot NO.21, Kumud Vihar,

Near Sec.3, PRATAP NAGAR , Sanganer, JAIPUR-302033

27 Kanota Dispensary ESI Disp., C/0 Smt. Kalawati, Behind of Police Thana, Agra Road,

Kanota, Jaipur -303012

28 Bagru Dispensary ESI Disp., SH. Nathu lal Gujar ka Makan, Chirota Road, Narayan

Nagar, RIICO INDL. Area, Bagru, Jaipur-303007

29 Jaipur State

Directorate

Directorate Medical & Health Services (ESI), Laxmi Nagar, Ajmer

Road, Jaipur,302007

30 JAIPUR Hospital ESIC Model 302007 Hospital, Ajmer Road, Jaipur,302007

31 Kota Dispensary ESI Disp. No. 4, Near Police Thana, Udyog Nagar Indl. Area, Kota

324007

32 Kota Dispensary ESI Disp. 2&3 , ESI Hosp. Campus, Jhalawar Road , Kota,324005

33 Kota Dispensary ESI Disp. No. 1, Kota Super Thermal Power Station, Shade No. 5, Kota-

324008

34 KOTA Hospital ESI Hospital,Jhalawar Road, Kota,324001

35 MAKRANA Dispensary ESI Disp., Sayed Maukhtar Ali Ka Bhawan Noorani Colony, Behind of

Hotel President, Makrana, Distt.- Nagaur-341505

36 REENGUS Dispensary ESI Dosp. SH B. L. Chuleta Hoouse, Bus Stand, Reengus, Distt.-

Sikar,332404

37 Behror Branch Office Shri k.k. Sharma(Advocate) house, KK Colony, National Highway,

Bahror,301701

38 BEAWAR Branch Office Branch Office,ESI Corporation,Tat garh Road,Beawar-305901

39 BHAWANI

MANDI

Branch Office Branch Office, ESI Corporation,Panchdeep Bhawan, Ricco Industrial

Area, Pachpahar Road, Bhawani Mandi,326502

40 BHARATPUR Branch Office Branch Office, ESI Corporation, ESIC Plot no. 85-86 Near Baba sugriv

school Agrasen Nagar Bharatpur-321001 Rajasthan

41 JAIPUR Branch Office Branch Office, ESI Corporation,36/105, Pratap Nagar Housing Board

Colony, Tonk Road, Jaipur-302033

42 JAIPUR Branch Office Branch Office,ESI Corporation,Nehru Place,Second floor,Tonk Road,

Jaipur,302015

43 JAIPUR Branch Office Branch Office, ESI Corporation,Road No. 9, Near 32, Shop,

Vishvkarma Ind Area, jaipur-302013

44 AJMER Branch Office Branch Office,ESI Corporation,Panchdeep Bhawan,Behind Kar

Bhawan, Todar Mal Marg,Ajmer-305001

45 KOTA Branch Office Panchdeep Bhawan, Udyog Nagar, Near Police Station, KOTA,324007

46 Jaipur RO/SRO Employee's State Insurance Corporation Regional Office Panchdeep

Bhawan Bhawani Singh Marg,Jaipur 302001

47 KISHANGARH Branch Office Branch Office,ESI Corporation,Bose Building, Near Manish Hotel,

Ajmer Road, Madanganj-Kishangarh,305801

48 BHIWADI Branch Office Branch Office, ESI Corporation,Panchdeep Bhawan, Phull Bagh, Rico

Industrial Area, Bhiwadi ALWAR-301019

49 ALWAR Branch Office Branch Office,ESI Corporation Mangal Vihar, OPP.ALL india Radio,

Alwar-301001

50 JAIPUR Branch Office Kamdhenu Complex, Ajmer Road,Jaipur,302007

51 Udaipur RO/SRO Sub Regional Office, E.S.I. Corporation,5, R.K. Plaza, Near Shahstri

Circle, Bhupalpura, Udaipur,313001

52 BHILWARA Branch Office Branch Office, ESI Corporation, Near Esi Dispensary,No.1,Pratap

Nagar,Pur road, Bhilwara-311001

47

53 GULABPURA Branch Office ESI Corporation, Sugan Chand Jee Ka Nohra, Near Jain Hosp., Builwara

Road,Gulabpura,311021

54 Kankroli Branch Office Branch Office, ESI Corporation,Srinath Nagar,Plot no. 1,J.K. circle,

Kankroli-Dist- Rajsamand-313324 (Rajasthan)

55 BANSWARA Branch Office Branch Office, ESI Corporation,plot no. 12, fisrt floor, pratap circle ke

pass, link road, Basnwara-327001

56 UDAIPUR Branch Office ESI Corporation, "Panchdeep Bhawan", sec-4, tagore nagar. Behind

BSNL, Udaipur ,313001

57 BHILWARA Hospital Bapu Nagar, Bhilwara-311001

58 Bhilwara Dispensary ESI Dispensary-1, Pratap Nagar, Bhilwara-311001

59 Bhilwara Dispensary ESI Dispensary-2,Ramdwar Road, Bhilwara-311001

60 Bhilwara Dispensary ESI Disp. No. 3, c/o Smt. Sohani Devi W/o Sh. Bhairu Lal Gurjar,

Village- Guwardi, Post- Swaroopganj, opp- Mandapia railway Station,

Via- Hameergarh, Distt. Bhilwara-311001, Raj.

61 GULABPURA Dispensary ESI Disp., C/o Sh. Gyan Swarup Jain, Tushar Villa, Adinath Colony,

Khari Gram Raod, Gulabpura ,Distt.-Bhilwara-311021

62 GANGAPUR Dispensary ESI Dispensary , Genl. Hosp. Premises, Gangapur, Bhilwara-311801

63 udaipur Dispensary ESI Disp. No.1, AshoK Nagar, Udaipur-313001

64 udaipur Dispensary ESI Disp. No. 2 , Near Khichi Indl Area, Madri,

Udaipur,313001

65 SUKHER Dispensary ESI Disp. No. 3, Fatehpura Bedala Road, Sukher, UDAIPUR,313001

66 Dabok Dispensary ESI Disp., Paliwal Colony, Airport Road, Dabok, Distt. Udaipur-313022

67 Chittorgarh Dispensary cum

Branch Office

ESIC DCBO,Industrial Area Chanderia,Chittorgarh,312021

68 Dungarpur Dispensary ESI Dispensary , Old General Hospital, Dungarpur,314001

69 Kankroli Dispensary ESI Disp., Bhilwara Road, Kankroli, Disttl. Rajsamand-313324

70 GUNJOL Dispensary ESI Dispensary , Sh. Kishan Lal Sharma Ka Makaan, Near Panchayat

Samiti , New Aabadi, V-Gunjol, The. Nathdawara, Gunjol,

Rajsamand,313708

71 Rishabhdev Dispensary ESI Disp. C/o Sh. Abhishek Kumar. Jain , Mahaveer Nagar,

Rishabhdev, Udaipur,313802

72 Banswara Dispensary ESI Dispensary, C/o Smt. Phoolvanti Jain, Silver Plaza Complex, In

front of Hira Bag, Near Virangana Talkies, Dahod Road, Banswara-

321001

73 JODHPUR RO/SRO ESIC sub Regional1/3 and 1/4, Pal Link Road, First Floor, Jodhpur-

342008

74 JODHPUR Branch Office Branch Office,ESI Corporation,Panchdeep Bhawan, Opp. Sati Mata Ka

Than, Airforce Road,Jodhpur,342001

75 PALI Branch Office Branch Office,ESI Corporation,mhaveer nagar near BSNL office

mandiya road,pali-306401

76 BIKANER Branch Office Branch Office, ESI Corporation,Panchdeep Bhawan, Jaisalmer road

Bikaner-334001

77 ABU ROAD Branch Office A-130, RIICO Housing, Board Colony ABU ROAD-307026

78 HANUMANGAR

H

Branch Office Branch Office,ESI Corporation Plot NO. 213, New Dhan

Mandi,Ganganagar Road, Hanumangarh Juction,335513

48

79 Shri Ganganagar Branch Office Branch Office, ESI Corporation,Panchdeep Bhawan, Near Microwave

Tower,Sri ganganagar-335001

80 Jodhpur Dispensary ESI Disp. No. 1, Opp. Medical College, Jodhpur-342001

81 Jodhpur Dispensary ESI Disp No. 2, C/o Sh, Naresh Kumar, 10, Maderna Colony,

Bhadvasiya Road, Jodhpur 342007

82 Jodhpur Dispensary ESI Disp. No- 3, Near Police Thana, MIA Road, Fase-II, Basni ,

JODHPUR,342005

83 Jodhpur Dispensary ESI Disp. No. 4, Kamla Nehru Nagar, E.S.I. Hosp. Campus , Jodhpur-

342008

84 Boranada Dispensary ESI Disp. RIICO-PHED Campus, Opp. SBI Boranada, Jodhpur-342012

85 Pali Dispensary DISP 1 , JODHPUR RD ,Near LMJ maruti showroom PALI ,306401

86 Pali Dispensary ESI Disp. No. 2, ESI Hospital Campus, Main Mandia Road, Pali-

306401

87 Bikaner Dispensary ESI Dispensary No.1, Bikaner Kolayat Road, BIKANER-334001

88 Bikaner Dispensary ESI Dispensary 2, Rani bazar, Indl arear, Bikaner

89 SIROHI Dispensary ESI Disp. RIICO Indl. Area, Road No. 6 , Abu Road, Sirohi,307026

90 Hanumangarh Dispensary ESI Dispensary, House No. 3/6, Rajasthan Housing Boad Colony, Shiv

Kutia Road, , Hanumangarh-335512

91 SHRI

GANGANAGAR

Dispensary ESI Dispensary , Labour Colony, Shri Ganganagar-335001

92 SHRI

GANGANAGAR

Dispensary SI Dispensary , Near Weather Dept., Kheenchi Chowk, Shri

Ganganagar-335001

93 Falna Dispensary ESI Disp., Near Kali Murti, Ind. Area, FALNA , Distt. -Pali,313333

94 JODHPUR Hospital Kamla Nehru Nagar I Ext., Jodhpur-342001

95 PALI Hospital Esi Hospital,Main Mandia Road, Chungi Naka, Pali,306401

96 Tonk Dispensary ESI Disp., Ward No 31 Sh. Mahavir Prasad Jain ka Makan, Kali Paltan,

Near Krishi Upaj Mandi , Tonk,304001

97 Kukas Dispensary ESI Disp. C/o RICCO Ltd, RICCO Ind. Area, Bank & Post office

Building, Kukas, JAIPUR-302028

98 Balotra Dispensary ESI Dispensary ,Ricco Industrial Area,II Phase near Police Choki,

Balotra, Distt. Barmer-344022

99 Jaitpura Dispensary ESI Disp., C/o Sh. Arjun Lal Chodhari, N.H.52, Mangalam Ind. Area,

Jaitpura, Via- Chomu, JAIPUR-303704

100 Jhunjhunu Dispensary cum

Branch Office

ESIC DCBO, Abusariakrishi farm, Near New colony, station road,

Jhunjhunu- 333001

101 Bikaner Dispensary ESI DISP , Plat No. A-9, SWM, Residential Colony, Industrial Area,

Bichhawal, Bikaner

102 Udhyog Vihar Dispensary ESI Disp.-UdhyogVihar, C/o Sh. NiranjanLal, A-1, Bank Colony,

Hanumargarh Road, Near Khemka Farm house, Shri Ganganagar

103 Alwar Hospital ESIC Hospital, M.I.A, Etarna Road, Alwar, Rajasthan, 301001

104 Mandal Dispensary ESI Disp. Mandal, C/o sh.Vijay Singh, Vill-guda,Tahsil-Mandal, Distt.

Bhilwara-311403

105 Kotputli Dispensary ESI Dispensary , C/o Smt. Ashalata W/o Late Sh, Ram Kumar Yadav,

House No. 4652, Infront of Hansa Marriage Home, Putali Road, Shakti

Vihar, Putali Road, Kotputali, Jaipur 303108

49

106 Kaladera Dispensary ESI Disp.-Kaladera, C/o Sh. Narottam Yogi, Near Police Station, Bus

Stand, Kaladera, Jaipur

107 Neem Ka Thana Dispensary ESI Disp-Neem Ka Thana, Plat No 85, Vill-Godvas Shahpura Road,

RIICO IND. Area, Neem Ka Thana, Distt.-Sikar-332713

108 Sarnadungar Dispensary ESI Disp-SarnaDungar, C/o sh. Om Prakash Dabariya, Plot No. 7-8,

Model Towan, Khorabisal, Via-jhotwara, Jaipur-302012

109 Shambhupura Dispensary ESI Disp. Shambhupura C/o Smt. Manju Devi Joshi, Plot No 32-33 ,

Near Telephone Exchange, Sambhupura, Distt- Chittorgarh

110 Dausa Dispensary ESI Disp. Dausa C/o smt. Anuradha Sharma, Near Ma Sidhi Vinayak

andir, Infront of Pannu Petrol PUMp & Rajput Hospital, Jaipur Road-

Dausa-303303

111 Jaisalmer Dispensary ESI Disp. C/o Sh Mangej Singh Bhati, 424, Achalwansi Colony,

Dedansar Road, Jaisalmer 345001

112 Udaipur Hospital ESIC Hospital, Chitrakoot Nagar, Bhuwana, Udaipur, Rajasthan-313001

JAIPUR Additional Commissioner & Regional Director

Date : E.S.I.CORPORATION

Regional Office, Jaipur

50

Appendix-VI

Important Instructions for Bidders for online procedure

All bidders/contractors are required to procure Class-IIIB Digital Signature Certificate (DSC) with Both

DSC Components i.e. Signing & Encryption to participate in the E-Tenders.

Bidders should get registered at https://eprocure.gov.in/eprocure/app

For tender documents please visit https://www.esic.nic.in/tender

Bidders can contact Helpdesk at

https://eprocure.gov.in/eprocure/app?page=FrontEndContactUs&service=page

Help Desk Support

For any technical related queries please call the Helpdesk. The 24 x 7 Help Desk

Contact No. : +91 0120-4200462, +91 0120-4001002, +91 0120-4001005

Email : support-eprocure@nic.in

For any Issues / clarifications relating to the published tender (s), kindly contact the respective

Tender Inviting Authority.

51