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Electronic TicketingBriefing Module

Table of contents

GENERAL CONDITIONS FOR E-TICKETINGAIRLINE-SPECIFIC CONDITIONSISSUING E-TICKETSDISPLAYING E-TICKET RECORDSE-TICKET HISTORYREVALIDATING E-TICKETSEXCHANGING (REISSUING) E-TICKETSVOIDING E-TICKETSREFUNDING E-TICKETSAMENDING E-TICKET COUPON STATUS: (REINSTATE)E-TICKET ITINERARY RECEIPTRE-PRINTING ACCOUNTING COUPONSFORM OF IDENTIFICATION

General Conditions for E-Ticketing

In order or !o" #o $%%"e e-#$&'e#% # e o**o+$n, &ond$#$on% re re."$red:

- A ne+ or re#r$e/ed PNR $% 0re%en#1 !o" 2"%# en#er ER (end nd re#r$e/e) 3e ore$%%"$n, # e e-#$&'e#4

- No E-#$&'e#% re **o+ed or ,ro"0%4- In 2o%# & %e% ** *$, # %e,2en#% $n # e $#$ner r! 2"%# 3e +$# # e % 2e $r*$ne4

5 o $% # e / *$d #$n, & rr$er4- T e $r*$ne6% re&ord *o& #or 2"%# /e 3een re#"rned4- T e 0re%en&e o # e E $nd$& #or $n # e %e,2en# $n # e PNR $% 0roo # # # e

%e,2en# $% e*$,$3*e or e-#$&'e#$n,4

--- RLR ---RP7AKLN88CTS7AKLN88CTS AA7SU9MAR 7;; >IN95X; SMITH7MARY MRS8 ?F @@ Y 8 AUG MELAKL HK; I = ;@8B

;A7E@ AP 8;@

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For $n or2 #$on 3o"# # e e-#$&'e#$n, e*$,$3$*$#! r"*e% or %0e&$ $& $r*$ne 2 'e # een#r! $nd$& #ed $n # e Re eren&e &o*"2n4 For e 20*e #o %ee # e e-#$&'e#$n, r"*e%

or A2er$& n A$r*$ne% en#er:

HEETTAA

ISSUI G E-TIC!ETS

To $%%"e n e-#$&'e# # e en#r! $% one o # e o**o+$n,:

TT"#ET

S!%#e2 Re%0on%e:5 en !o" 2 'e TTP7ET en#r! #o $%%"e n e-#$&'e# # e %!%#e2 %end% # e *$, # &o"0on%

% 2e%% ,e #o # e $r*$ne4 I # e $r*$ne &&e0#% # e e-#$&'e# re."e%# # e $n or2 #$on $%%#ored $n # e A2 de"% e-#$&'e#$n, %!%#e2 or $n # e $r*$ne6% o+n %!%#e2 % n e-#$&'e#re&ord4 For e 20*e:

--- TST RLR --- RP7AKLN88CTS7AKLN88CTS AA7SU9MAR 7;;B > >IN95X;4SMITH7MARY MRS8 ?F @@ Y 8 AUG MELAKL HK; I =;@8B ;A7E@ AP 8;@

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(A

A% or 0 0er #$&'e# 0*"% # e e-#$&'e#$nd$& #or (ETXX + ere XX $% # e #+o-*e##er $r*$ne &ode)4A #er n e-#$&'e# % 3een $%%"ed !o"& nno# & n&e*# e FA e*e2en#4 T $% re%#r$$on $%ne&e%% r! $n order #o 'ee0 # e PNR $n %!n& +$# # e e-#$&'e#re&ord4

(B A% or 0 0er #$&'e#: # e AIR %e."en&en"23er # een#r! "%ed #o ,ener #e # e AIR nd # e

0 %%en,er nd %e,2en# %%o&$ #$on4

TTP O0#$on% or E-T$&'e#$n,

T e o**o+$n, o0#$on% & n 3e $n&*"ded $n # e TTP en#r!:

Entr) E*planation

TT"#ET

I%%"e% n e-#$&'e#4T $% en#r! $% "%ed + en !o" $%%"e 0 0er#$&'e# 3!de "*# 3"# + n# #o $%%"e n e-#$&'e#$n%#e d4

TT"#"T

I%%"e% 0 0er #$&'e#4T $% en#r! $% "%ed + en !o" $%%"e n e-#$&'e# 3!de "*# 3"# + n# #o $%%"e 0 0er #$&'e# or

n $#$ner r! # # $% e*$,$3*e or e-#$&'e#$n,4

TT"#T+#ET

I%%"e% n e-#$&'e# or %0e&$ $& TST4An e-#$&'e# & n 3e $%%"ed or %$n,*e TSTon*!1 # $%en#r! $% "%ed + en # e PNR &on# $n% 2ore# n oneTST4 T e 7ET o0#$on $% no# re."$red $ !o"$%%"e e-#$&'e#% 3! de "*#4

TT"#S,- #ET

I%%"e% n e-#$&'e# or %0e&$ $& *$, #%e,2en#% on*!4T e 7ET o0#$on $% no# re."$red $ !o" $%%"ee-#$&'e#% 3! de "*#4

TT"#"+-.#ET

I%%"e% n e-#$&'e# or %0e&$ $& 0 %%en,er%on*!4T e 7ET o0#$on $% no# re."$red $ !o" $%%"e%e-#$&'e#%

3! de "*#4

%ocu'ents printed after t/e TT" entr)0

- I#$ner r! re&e$0#- A,en# &o"0on on 0* $n + $#e 0 0er # ,en&! % *o& * 0r$n#er

In case of a for' of pa)'ent credit card0

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- T ree Cred$# & rd re&e$0# on 0* $n 0 0er

%IS"1A2I G E-TIC!ET REC$R%S

HE ET%

5 en !o" %"&&e%% "**! $%%"e n e-#$&'e# n e-#$&'e# re&ord $% %#ored $n # e $r*$ne6%e*eron$& #$&'e#$n, d # 3 %e (ETD )4 On&e # e e-#$&'e# re&ord % 3een %#ored $n # e

ETD $# & n %#$** 3e d$%0* !ed $n A2 de"%4

Here or e 20*e $% PNR or + $& n e-#$&'e# % 3een $%%"ed:

--- TST RLR ---RP7AKLN88CTS7AKLN88CTS OC7PR9MAR 7;;B;> >IN95X ;4SMITH7MARY MRS8 ?F @@ Y 8 AUG MELAKL HK; I = ;@8B

;A7E@ AP 8;@IN95X OD-MELAKL SI-SOTO FCMI- POI-AKL DOI-

MAR IOI-8< ;8;4 SMITH7MARYMRS ADTST; O MEL ?F @@ Y 8 AUG = OK Y;O 8 K

AKLFARE F AUD 9=94E?UIV N>D =9=4 SR ;489B;=8TAX N>D @=4 AUTOTAL N>D 947FC MEL ?F AKL

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T e o**o+$n, # 3*e e 0* $n% # e &o20onen#% $n # e e der *$ne:

Co'ponent E*planationT!T-37++477.7,53+ E-#$&'e# n"23er RCI- Con $r2 #$on n"23er ($ re#"rned 3!

# e ETD )4 T $% $e*d $% &"rren#*! on*!"%ed 3! V r$, (RG)4

1$C-8I 4>6 Re&ord *o& #or

T e o**o+$n, # 3*e e 0* $n% # e &o20onen#% $n # e $r%# *$ne:

Co'ponent E*planation$%-ME1A!1 Or$,$n nd de%#$n #$onSI-S$T$ S *e $nd$& #or(CMI-$ F re & *&"* #$on 2ode $nd$& #or"$I-A!1 P* &e o $%%"e%$I-3;MAR33 D #e o $%%"eI$I-. 3333+. IATA n"23er o # e $%%"$n, o $&e

T e o**o+$n, # 3*e e 0* $n% # e 0o%%$3*e %# #"% &ode% o *$, # %e,2en# $n n e-#$&'e#re&ordd$%0* !:

Status IndicatesA A$r0or# &on#ro*C C e&'ed-$nE E & n,ed( F*o+n7 "%ed

G P %%en,er 2"%# 3e rero"#ed d"e #o*$, # $n#err"0#$onI Irre,"* r o0er #$on%1 L$ #ed7 3o rded$ O0en or "%e" Pr$n#ed& Re/o'edR Re "ndedS S"%0ended= Vo$ded

6 Pr$n# e & n,ed

T5D O0#$on%

T e T5D en#r! +$# o"# n! o0#$on% $% "%ed + en # ere $% ne+ or re#r$e/ed PNR 0re%en#nd # ere $% on*! one FA e*e2en#4

- Here $% # e o0#$on # # & n 3e "%ed +$# # e T5D en#r! #o d$%0* ! n e-#$&'e#re&ord ro2 PNR:

T>%#1+3

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RT%#$6

A #er n e-#$&'e# % 3een $%%"ed !o" & n /o$d # e "n"%ed e-#$&'e# &o"0on% +$# $n # e&"rren# % *e% 0er$od (en#erHE TDI or 2ore $n or2 #$on 3o"# # e % *e% 0er$od)4

e ore n e-#$&'e# & n 3e /o$ded # e e-#$&'e# re&ord 2"%# 3e d$%0* !ed +$# # eT>%en#r!4

To /o$d # e e-#$&'e# en#er:

T>6

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S!%#e2 Re%0on%e:T e T5X en#r! & "%e% A2 de"% #o %end /o$d re."e%# #o # e $r*$ne4 5 en n e-#$&'e#

% 3een %"&&e%% "**! /o$ded # e o**o+$n, 2e%% ,e $% d$%0* !ed:

So2e $r*$ne% 2 ! *%o re#"rn Se##*e2en# A"# or$J #$on Code (SAC)4 In # $%& %e # e &ode $% d$%0* !ed $n # e 2e%% ,e % o**o+%:

On&e # e e-#$&'e# % 3een %"&&e%% "**! /o$ded # e %# #"% o ** /o$ded &o"0on% $n # e e-#$&'e# re&ord $% & n,ed #o V (Vo$ded) % o**o+%:

In # e PNR # e e $%#$n, FA e*e2en# or # e & n&e*ed e-#$&'e# re&ord $% re2o/ed %#ored $n# e PNR $%#or! nd re0* &ed 3! ne+ FA e*e2en# # # $n&*"de% # e EV %# #"% &ode4 T $%$nd$& #e% # # # e e-#$&'e# % 3een /o$ded4RE(U %I G E-TIC!ETS

HE ET(

A #er n e-#$&'e# % 3een $%%"ed !o" & n re "nd ** *$, # &o"0on% # # /e %# #"% o O(O0en or "%e) or A (A$r0or# &on#ro*)4 A** %"& &o"0on% 2"%# 3e re "nded1 !o" & nno#%e*e $nd$/$d" * &o"0on%4

Re "nd$n, n E-T$&'e# M n" **!

e ore !o" & n re "nd n e-#$&'e# !o" 2"%# d$%0* ! # e e-#$&'e# re&ord +$# # eT>% en#r!4To re "nd # e e-#$&'e# en#er:

T>RE(

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S!%#e2 Re%0on%e:I # e re "nd re."e%# $% %"&&e%% "* # e re "nded &o"0on% or # e ET-REA(de0end$n, on!o"r 2 r'e#) +$** 3e 0r$n#ed4Yo" +$** *%o re&e$/e # e o**o+$n, 2e%% ,e:

T e %# #"% o ** re "nded &o"0on% $n # e e-#$&'e# re&ord $% & n,ed #o R (Re "nded) %o**o+%:

In # e PNR # e e $%#$n, FA e*e2en# or # e re "nded e-#$&'e# $% re2o/ed %#ored $n # e

PNR $%#or! nd re0* &ed 3! ne+ FA e*e2en# # # $n&*"de% # e ER %# #"% &ode + $&$nd$& #e% # # # e e-#$&'e# % 3een re "nded4 T e T5REF #r n% $on re "nd% # e e-#$&'e#$n # e A2 de"% or $r*$ne #$&'e#$n, %!%#e2 on*!1 $# doe% no# 00ro/e # e 2o"n# o # ere "nd or re,$%#er # e re "nd $n # e % *e% re0or#$n, %!%#e24 Yo" 2"%# re,$%#er e-#$&'e

E-TIC!ET ITI ERAR2 RECEI"T

HE ITR HE ETR

An e-#$&'e# $#$ner r! re&e$0# (ITR) $% do&"2en# # # $% 0r$n#ed % 0 r# o # e $%%" n&e on e-#$&'e#1 $# $% *e, * do&"2en#4

Cond$#$on% or I%%"$n, n ITR

In order or !o"r o $&e #o $%%"e e-#$&'e# ITR% # e o**o+$n, &ond$#$on% 2"%# e $%#:

- Yo"r o $&e $% "# or$Jed #o $%%"e e-#$&'e#%4- A / *$d e-#$&'e# PNR $% 0re%en# or !o" re $n # e 0ro&e%% o &re #$n, ne+ one4- T e PNR &on# $n% #$&'e# n"23er (FA) e*e2en# nd n A2 de"% In#er &e

Re&ord (A4I4R) %e."en&e $den#$ $er (F )4

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No#e: Yo" & n $%%"e n ITR "0 #o %e/en d !% #er # e #$&'e# n"23er % 3een 00ended#o # e PNR $n # e FA e*e2en#4 A #er %e/en d !% # e A4I4R $% 0"r,ed ro2 # e %!%#e2 nd

n! re eren&e #o # e FA e*e2en# 3e&o2e% $n/ *$d4Yo" & nno# /$e+ n $#$ner r! re&e$0# on # e %&reen4 Yo" & n /$e+ n $#$ner r! 0r$n#4

E 20*e o n ITR

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No#e: T e RI> re2 r' $% "%ed #o $n&*"de 2$%&e** neo"%$n or2 #$on on # e ITR4

(@;) Le, * no#$&e%(@8) C"rren# 0 ,e nd #o# * n"23er o 0 ,e% re0e #ed on e &

0 ,e o # e ITR4

Add$n, Re2 r'% #o n ITR

To dd &o22en# #o # e ITR !o" "%e # e RI> &o22 nd4 For e 20*e en#er:

RI8 "1EASE !EE" THIS RECEI"T#"+-, 5

T e #e # $% ree- *o+4 E & re2 r' $% *$2$#ed #o 9< & r er%4 Ho+e/er # ere $% no *$2$##o # e n"23er o re2 r'% !o" & n dd4

Pr$n#$n, n E-T$&'e# ITR

To 0r$n# n ITR on # e de "*# 0r$n#er de $ned $n !o"r o $&e 0ro $*e en#er:

ITR

Yo" & n $n&*"de # e o**o+$n, o0#$on% $n # e ITR en#r!:

En#r! E 0* n #$on

ITR#"+ ,-5

I%%"e% n ITR or %0e&$ $& 0 %%en,er%4T $% en#r! $% "%ed #o $%%"e n ITR

or %e*eed 0 %%en,er% + en on*!one F e*e2en# $% 0re%en# $n # ePNR4

ITR#1+3I%%"e% n ITR or ** 0 %%en,er%

%%o&$ #ed #o %0e&$ $& Fe*e2en#4

ITR#1+3#". ,

I%%"e% n ITR or %e*eed 0 %%en,er%

%%o&$ #ed #o %0e&$ $& Fe*e2en#4

ITR#C$"2 Pr$n#% &o0! o n ITR % $# + %or$,$n **! $%%"ed $ 0r$or #o 8 8E"ro &on/er%$on4 For e 20*e $

n ITR + % or$,$n **! 0r$n#edd$%0* !$n, Fren& r n&%ITR#C$"2 +$** re0r$n# # e ITR $nFren& r n&%4Yo" % o"*d no#e # # # e ITR &o0!$% no# &on#r " * do&"2en#4

To 0r$n# # e $#$ner r! # # e % 2e #$2e % # e re&e$0# en#er:

TT"#ET#ITR

Send$n, n ITR #o S0e&$ $ed E-M $* Addre%%

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To %end n ITR #o %0e&$ $ed e-2 $* ddre%% en#er or e 20*e:

ITR EM1 HMAS$ 2!T:C$M

S!%#e2 Re%0on%e:

Send$n, n ITR "%$n, # e E-M $* Con# E*e2en#

I n e-2 $* &on# e*e2en# (APE) $% 0re%en# $n # e PNR !o" & n %end n ITR d$re*! #o# e e-2 $* ddre%% %%o&$ #ed +$# # # e*e2en#4

To %end n ITR "%$n, # e e-2 $* &on# e*e2en# $n PNR en#er or e 20*e:

ITR EM1A

S!%#e2 Re%0on%e:

5 en PNR &on# $n% 2"*#$0*e 0 %%en,er% o**o+ # e%e ,"$de*$ne%:

- I !o" +$% #o %end ITR% or ** 0 %%en,er% #o # e % 2e e-2 $* ddre%% # ere2"%# 3e %$n,*e non 0 %%en,er- %%o&$ #ed APE e*e2en# $n # e PNR4

- I !o" +$% #o %end ITR% #o d$ eren# e-2 $* ddre%%e% # # &orre%0ond #o # ere*e/ n# 0 %%en,er% # e PNR 2"%# &on# $n % 2 n! 0 %%en,er- %%o&$ #edAPE e*e2en#% % 00*$& 3*e4

I !o" +$% #o %end n ITR "%$n, # e e-2 $* &on# e*e2en# or %0e&$ $& 0 %%en,er $n# e PNR + en 2"*#$0*e 0 %%en,er% e $%# en#er or e 20*e:

ITR EM1A#".

Re-printing accounting coupons0

In order #o 0r$n# ** 0 0er do&"2en#% + en # e e-#$&'e# $% *re d! 0r$n#ed4

TTR

I# +$** 0r$n#: ;) A"d$# &o"0on8) A,en# &o"0on@) C r,e or2

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TROUBLE SHOOTING

;- e ore 0r$n#$n, & e&' # e ne # #$&'e#

TSD7A;

-M 'e %"re # # # e 0r$n# ."e"e $% e20#!

P?D7A;

-For nor2 * 0r$n#$n,

TTP

-I # e #$&'e# $% no# 0r$n#ed

T>START

-I $# $% $n # e 0r$n# ."e"e (PRINTING) 3"# $# $% no# 0r$n#ed !e#

-P?D7A;

-P?C7A;

-T>STOP

-P?O7A;

-T>START

-I %#$** # e #$&'e# $% 0end$n, % (PRINTING) #r! ro2 # e #oo*3 r

-START

-PROGRAMS

-AMADEUS PRO PRINTER

-ADMINISTRATION

-SERVICE

-STOP

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-SERVICE

-START

-T>START

8-I # e ne # $% no# $den#$& *

-TSD

-TSN7A;78 @7V

(To ,o or+ rd $n n"23er% + $% 2e n% /o$d$n, 8 8)

@-I # e ne # $% one #$&'e# 3 &'+ rd o # e " * #$&'e# $# $% /er! &r$#$& * & %e

-F$r%# & e&' # e ne # #$&'e# !o" +$** $nd # # $# $% or+ rd +$# one #$&'e#

TSD

-Se&ond & e&' $ # e ne # #$&'e# $% re0or#ed $n # e T ?

T ?7SOF

-T $rd C e&' $ # e T$&'e# $% %#$** + $#e (No# 0r$n#ed)

-Fo"r# "%e # e NEXT en#r! #o ,e# B 8 3 &' % ne #

TSN7A;7B 87X

-F$ # & e&' # e ."er! re0or# or# nd DO NOT & n&e* n! o B 8

STAR