E3-E4

MANAGEMENT

ERP Project

15th March 2011

WELCOME

• This is a presentation for the E3-E4 Management

for all streams for the Topic:

ERP Project

• Eligibility: Those who have got the Upgradation

to from E3 to E4.

• This presentation is last updated on 15-3-2011.

• You can also visit the Digital Library of BSNL to

see this topic.

15th March 2011 For internal circulation of BSNL only

Agenda

i. What is ERP?

ii. Characteristics of ERP

iii. Why ERP?

iv. Implementation in BSNL

v. Some ERP Screens

15th March 2011 For internal circulation of BSNL only

15th March 2011 For internal circulation of BSNL only

What is ERP?

Enterprise Resource Planning Software

15th March 2011 For internal circulation of BSNL only

What is ERP?

ERP Software is a multi- module application

software that integrates activities across functional

departments/units.

15th March 2011 For internal circulation of BSNL only

What is ERP?

Integration of different Processes and Data into

Single System

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Historical System Architectures

• “Island of Automation”

• A hodge-podge of various systems that operated or

managed various divergent business processes.

• Systems were integrated with each other and

sometimes they weren't.

• Sometimes they were loosely interfaced and

sometimes they were more tightly interfaced

15th March 2011 For internal circulation of BSNL only

Key Characteristics of ERP

1. Integration:

Seamless integration of all the information

flowing through a company – financial and

accounting, human resource information, supply

chain information, and customer information

15th March 2011 For internal circulation of BSNL only

Key Characteristics of ERP

2. ERP Systems are not developed in-house:

• Mapping organizational requirements to the

processes and terminology employed by the vendor

• Making informed choices about the parameter setting

• Organizations that implement enterprise systems

enter into long-term relationships with vendors.

15th March 2011 For internal circulation of BSNL only

Key Characteristics of ERP

3. Best Practices

ERP vendors talk to many different businesses

within a given industry as well as academics to

determine the best and most efficient way of

accounting for various transactions and

managing different processes. The result is

claimed to be “Industry Best Practices”

15th March 2011 For internal circulation of BSNL only

Key Characteristics of ERP

4. Some Assembly Required

• Integration with various processes across

different modules and integration testing is

required

• Integration with other applications is also

required.

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Why ERP?

• Technology

Transition of IT from Supporting Operational

entities to becoming Strategic Business Tool

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Why ERP?

Corporate Initiative

• Strategic Initiative – Capability to Compete

• Operational Initiative – foundation for

performance and cost improvement via

integration

• Organizational Initiative – To initiate major

organizational change within the company

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Benefits of ERP

• Best Processes

• Reduced Inventories

• Integrated SCM

• Order Cycle Improvement

• Customer Service Improvement

• Reduced Working Capital

• ……………….. and so on.

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ERP Project of BSNL

• Will be touching all the functions of organization

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ERP

FICO

MM and Inventory

Plant & EqptMaintenance

SCM

Project Management

Production Management

HRM

S&D

REM

BIS

Quality Management

Enterprise Portal

Business Intelligence & Analysis

Enterprise Strategy Mngt

15th March 2011 For internal circulation of BSNL only

ERP Implementation in BSNL

• SI – M/s HCL Infosystems Limited

• Application Provider : SAP

• BPR Consultant : M/s E&Y

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Data Centres & Network

• CDR Data Centres at Kolkata and Hyderabad

• CDR Network to be used.

• New N/W for non-CDR Circles

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ERP in BSNL

• Phase I – To be implemented in Seven Circles

(being prepared for implementation)

• Phase II – To be implemented by March 2011.

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POC Circles

1. ALTTC

2. BSNL Corporate Office

3. Karnataka TC

4. MH TC

5. STR

6. WTP

7. Telecom Factory Mumbai

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ERP Implementation Approach

BPR Exercise

•Document Existing Processes

•Decide on “To Be” Processes

SRS Documentation•Documentation of requirements

Application Validation

• Testing of Each & Every Processes

Implementation

• Integration

•Data Populating

• Training

15th March 2011 For internal circulation of BSNL only

ERP Implementation

• Infrastructure

• Data Collection

– Master Data in Templates

– Decide SPOC Officers for Data Collection

– Transaction Data During Pre-Go-Live

Stage

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ERP Implementation Formation

• Core Team

• Power Users

• End Users

• ESS Users

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Role of Core Team

• BPP Phase – Design of ERP System

– To ensure implementation of BPR

Recommendations

• Realization Phase: Formation of Data Migration

Strategy, Templates, Testing Strategy, Test

Cases

• Imparting Training

• Final Phase: Cut-over and Migration

15th March 2011 For internal circulation of BSNL only

Power User Teams

• To be formed before the POC Go-Live

• Levels

I. Unit Power Users- L1

II. Circle Level Power Users – L2

III. Central Level Power Users – L3

15th March 2011 For internal circulation of BSNL only

Unit Level Power Users(L1)

• Owner – SSA

• Number – Minimum 2

• Responsibilities

– SAP GUI Installation

– Hardware Availability/Compatibility/Installation

– Liaison for SAP User Management

– General Hand-holding

– Resolution of Module Specific Queries of End Users

– Act as ESS Trainers for the unit

– Liaison for Change of Work Flow

15th March 2011 For internal circulation of BSNL only

Circle Level Power Users(L2)

• Owner – Circle

• Number – Minimum 2 per module

• Responsibilities

– SAP GUI Installation at circle level

– Hardware Availability/Compatibility/Installation

– Liaison for SAP User Management

– General Hand-holding

– Resolution of Module Specific Queries of L1 and End Users

– Act as ESS Trainers for the unit

15th March 2011 For internal circulation of BSNL only

Circle Level Power Users(L2)

• Responsibilities

– Assess and Recommend in Change of Work Flow

– Train Power Users of Circle

– Implement New Functional Requirements

– Test and Validate before final release in the system

– Look for Improvement areas/ change

15th March 2011 For internal circulation of BSNL only

ERP Implementation

• Right mix of People, Process and Technology

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Major Issues

• Integration with Existing Diverse Applications

• Large Organization

• Many Processes

• Non-uniform Processes

• Resistance to Change and Adopt New Processes

• Data Preparation

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SAP ERP Screen Shots

15th March 2011

Logon Screen

15th March 2011

15th March 2011 For internal circulation of BSNL only

15th March 2011 For internal circulation of BSNL only

BackExit Cancel

New Session

Short Cut

15th March 2011 For internal circulation of BSNL only

15th March 2011 For internal circulation of BSNL only

15th March 2011 For internal circulation of BSNL only

15th March 2011 For internal circulation of BSNL only

Concluding Remarks

• Technology is an enabler, not the driver

• It is a means to an end, not the end.

15th March 2011 For internal circulation of BSNL only

15th March 2011 For internal circulation of BSNL only