EARLY-BIRD DISCOUNT Register by 13 April 2012 and save €300 Gartner IT Infrastructure & Operations Management Summit 2012 12 – 13 June | Frankfurt, Germany gartner.com/eu/iom HOT TOPICS Big Data in the Virtualized Cloud Management Challenges of Mobile Devices Cloud Computing and its Impact on I&O Social Networking’s Impact on IT Operations Network Management: Tools, Trends and Best Practices How to Obtain Real Value From ITIL Cost Optimization, Business Value
Transcript
eaRly-BIRD DIscOunT Register by 13 April 2012 and save €300
Gartner IT Infrastructure & Operations Management Summit 201212 – 13 June | Frankfurt, Germany
gartner.com/eu/iom
hOT TOpIcs
Big Data in the Virtualized cloud
Management challenges of Mobile Devices
cloud computing and its Impact on I&O
social networking’s Impact on IT Operations
network Management: Tools, Trends and Best practices
how to Obtain Real Value from ITIl
cost Optimization, Business Value
2 Gartner IT Infrastructure & Operations Management Summit 2012 | 12 – 13 June | Frankfurt, Germany
Re-invent IT Infrastructure and Operations to Deliver Business Value
TaBle Of cOnTenTs 2 Event Introduction
3 Why Attend
4 Tracks and Keynotes
5 Gartner Research — Meet the Analysts
6 Agenda at a Glance
7 Tracks 1, 2 and 3: Sessions
10 Gartner Analyst/User Roundtables
11 Workshops and Tutorials
12 About Gartner
13 Solution Showcase
14 Maximize Your Summit Experience
15 How to Register
The repercussions of European financial pressures are being felt worldwide. Recent events indicate that austerity and managing within your means are rapidly becoming the watchwords. However, the need to discerningly invest for growth, be able to rapidly change course in response to events, yet manage costs tightly is the austerity path that organizations need to tread. This approach increases the reliance on Information Technology (IT) by enterprises and Governments, as it is IT that can provide many of the answers.
The traditional “walled garden” approach of IT Infrastructure and Operations (I&O) of delivering & managing services will fall short of business expectations. I&O will have to re-invent itself into a service broker to provide agility, lower cost and drive efficiency in the business. This year’s Summit will provide advice on how I&O can continue to stay relevant to the business, by harnessing and channeling the power of social networks, cloud and mobile computing to deliver and manage end-to-end services in a rapidly changing multi-sourced environment. Furthermore this event will provide networking opportunities to share experiences, consequently helping you do your job better.
Karthik CariappaSenior Program Manager, Gartner Events
Event ChairMilind GovekarManaging and Research VP, Gartner
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Re-invent IT Infrastructure and Operations to Deliver Business Value WhO shOulD
aTTenD?
Why attend• Make wise investments: Guidance on key Gartner deliverables such
as Magic Quadrants, Market clocks and Hype Cycles to validate the right technologies and vendors to meet your needs.
• Support the business: The agenda doesn’t just give guidance on what your team is doing; it will reveal what approaches will catch the eyes of your leaders and will ensure you can answer their key initiatives.
• Best practices not just best guesses: Based on thousands of client interactions the analysts help you to benchmark your practices against common practices and market leading examples.
• Organize for success: Success is about more than product selection. Build the expertise and lead the team you need to deliver on your objectives.
• Look beyond the day-to-day: The future of the data center will be driven by disruptive technologies and innovations which challenge the status quo. New vendor partnerships, relationship breakdowns and acquisitions will affect procurement strategy and vendor relationships. Learn from the experts for the best view of your road ahead.
• Your most vital resource… is you: Develop your expertise, contacts and awareness to ensure you retain your cutting edge and have the information that will guarantee you are always an asset to your organization.
Senior IT professionals with responsibility for, or within, their organization’s IT Infrastructure and Operations. The core of the audience will have roles equivalent to Head/VP/Manager/Director/Leader/Planner of:
• IT Operations
• IT Infrastructure
•Quality management
•Service Management
•Data Center Management
•Communications/Networking
•Mobility Management
•Application Management
•Facilities Management
•Business Continuity and Disaster Recovery
•Enterprise & IT Architecture
4 Gartner IT Infrastructure & Operations Management Summit 2012 | 12 – 13 June | Frankfurt, Germany
TRacks anD keynOTes
Tracks
1 Virtualization & Cloud Computing: Strategy & TacticsWill Cloud Computing always lower costs? Does Virtualization take me to the Cloud? These are the questions on I&O Leaders minds. Cloud computing has emerged to be the hottest topic in the IT industry in recent years. However, it is seen as a double edged sword — on one hand it has the opportunity to lower capex and increase agility; on the other hand it provides the business the opportunity to by-pass IT. So how should I&O transform itself into a Service broker in this multi-dimensional services world? This track, not only de-mystifies Cloud but provides strategic advice on when, how to, and how much, “cloudification” must be included in the I&O strategy, the role of virtualization and some practical steps that I&O can implement today.
2 IT Operations: Going Beyond ProductionIT Operations Management is mandatory to harness the power of technology innovation in providing services to the business. IT Operations management technologies and processes enable IT to lower cost, improve quality of service, empower IT to better business risks, and help deliver on the CIO’s strategic goal of aligning IT with the business. CIOs and senior IT leaders are increasingly focusing on the management of I&O as it is the largest component of I&O and is integral to the availability and performance of business systems. In these sessions attendees will gain practical and prescriptive advice on the benefits and challenges of process frameworks, such as ITIL, managing staff for optimal results, how to leverage social networking, the IT Operations management market and the importance of running IT Operations like a business.
3 Mobility, Network and Communications: The Road AheadWork is no longer just confined in the office. More often than not, we are at work on the road, in the airport and at home. Adapting to the needs of a more decentralized, remote and mobile workforce must be a priority for all I&O organizations and represents one of the biggest cultural challenges of the next five years. It is not easy to build mobile, networking and communications solutions that let the employee work from all these locations with the ease and functionality equal to the best equipped office. Communications have changed also from just voice, to include video, IM, text variety of conferencing causing the industry to shift towards unified communications and collaboration technologies and services. This track will address the most pressing issues facing enterprise mobility, communications and their impact on the network in data centers or the cloud.
GaRTneR keynOTe: Top 10 Strategic Technologies for 2012: Will You Be Able to Manage Them (Before They Manage You)?
Big Data. Cloud Computing. App Stores and Mobile-Centric Applications. The Internet of Things. These are a few of the
technological developments that Gartner has identified as strategic for 2012. The question is, will enterprises be able to prevent the potential unintended consequences arising from their adoption? This session will explore the manageability implications arising from the emergence of these new technologies.
Cameron Haight and Milind Govekar
GaRTneR keynOTe: I&O Vendor SWOT — VMWare, Microsoft, Citrix and Red HatWhile VMware continues to dominate the market for x86 server virtualization, the competitive dynamics are changing fast. A recent poll of Gartner users showed that 95% of users are already using at least two different virtualization solutions. As virtualization of non-x86 servers, storage, client devices and networks grows, the choice of vendor will further multiply and the task of managing an increasingly heterogeneous virtualized portfolio will magnify as well. We will examine the relative strengths and challenges of four key virtualization vendors — Citrix, Microsoft, Red Hat and VMware — as they seek to gain market share in a volatile market environment.
Andy Butler, Tom Bittman, Phillip Dawson and Nathan Hill
GuesT keynOTe: Enabling Future Business Innovation, Flexibility and Value Creation — Future Imperatives for IT Operations and Infrastructure Management
The next decade will be characterized by economic uncertainty. Firms will respond with ever more radical and rapidly changing strategies, processes and business models.
Change cycles will shorten — focusing on innovation, tackling complexity and flexibility in the quest for value creation. Technology performance and service expectations will rise along with an explosion of access devices and channels. Rohit’s keynote will explore these drivers and the implications for Operations and Infrastructure Management strategies, capabilities and mindsets.
Rohit Talwar, Futurist/ CEO Fast Future Research
keynOTes
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GaRTneR ReseaRch
Meet the analystsGartner has 1200 analysts and consultants who deliver independent thinking, actionable guidance and data analysis to more than 60,000 clients in 10,000 distinct organizations worldwide. A key benefit of attending the Summit is the opportunity to hear advice and insight directly from Gartner Analysts during sessions and interact and ask questions during workshops and roundtables. In addition, Gartner Analyst one-on-one meetings offer attendees a private 30 minute discussion with an analyst where you can set the agenda to receive tailor made advice.
Worldwide expertise at your fingertips — your questions on IT Infrastructure and Operations Management answered.
6 Gartner IT Infrastructure & Operations Management Summit 2012 | 12 – 13 June | Frankfurt, Germany
aGenDa aT a GlanceMonday 11 June
18:00 – 19:30 Registration
Tuesday 12 June07:30 – 20:00 Registration, Information and Refreshments
08:00 – 08:45 Tutorial: I&O “Cost Optimization” Ian Head Tutorial: Gartner ITScore for I&O Tom Bittman / Leif-Olof Wallin
09:00 – 09:15 Summit Opening and Welcome Presentation Milind Govekar and Andy Butler
09:15 – 10:15 Gartner Opening Keynote: Top 10 Strategic Technologies for 2012: Will You Be Able to Manage Them (Before They Manage You)? Cameron Haight and Milind Govekar
10:15 – 10:45 Premier Panel Session
10:45 – 11:15 Refreshment Break in Solution Showcase
TRACK 1Virtualization & Cloud Computing: Strategy and Tactics
TRACK 2IT Operations: Going Beyond Production
TRACK 3Mobility, Network and Communications: The road ahead
Workshops Analyst/User Roundtables
11:15 – 12:15 Ten Steps to Building Private Cloud ServicesTom Bittman
How Big Data and Server Virtualization have changed Storage ManagementValdis Filks
Network Strategies for a Hybrid Cloud WorldNeil Rickard
11:00 – 12:15Develop a Mobile Policy OutlineLeif-Olof Wallin and others
Communications techniques for programmes that need to drive culture changeIan Head
12:15 – 13:30 Lunch in the Solution Showcase 12:15 – 13:15Server Operating System & Virtualization Market ClockAndy Butler and Phillip Dawson
15:15 – 15:45 Refreshment Break in the Solution Showcase
15:45 – 16:30 End-User Case Study: The Role of IT Infrastructure in Increasing Cost Efficiency and Ability to Grow Your Business Dr. Uwe Gropengiesser, Director of Infrastructure, Deutsche Bank
End-User Case Study: IT’s a Consumers World: A BP PerspectiveDave Chapman, Global Head of Infrastructure, BP
15:30 – 16:45I&O Cost OptimizationIan Head and others
15:45 – 16:45The Future of IT Work: Workplace StoriesJack Santos
16:45 – 17:30 Guest Keynote: Enabling Future Business Innovation, Flexibility and Value Creation — Future Imperatives for IT Operations and Infrastructure Management Rohit Talwar, Futurist /CEO Fast Future Research
17:30 – 18:15 I&O Vendor SWOT — VMWare, Microsoft, Citrix and Red Hat Andy Butler, Tom Bittman, Phillip Dawson and Nathan Hill
18:15 – 20:00 Networking Reception in the Soution Showcase
Wednesday 13 June
07:30 Registration, Information and Refreshments
08:00 – 09:00 DevOps: Hammering a Nail in IT FailCameron Haight
Emerging Trends: What it Means for the Future of Work in ITJack Santos
Smartphones and tablets in the Enterprise: Trends, directions and StrategiesLeif-Olof Wallin
08:00 – 09:15Architecting Your Mobile StrategyPaul DeBeasi
Network Management: shifting the focus from infrastructure to serviceWill Cappelli
15:00 – 15:30 Refreshment Break in the Solution Showcase
15:30 – 16:15 Guest Keynote
16:15 – 17:15 Gartner Closing Keynote Milind Govekar and Andy Butler
17:15 Conference Close
Agenda subject to change
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BuIlD yOuR OWn aGenDa
Online agenda BuilderA powerful planning tool designed to help you organize, view and select an agenda based on the following criteria:
• Analyst profi le
• Schedule an Analyst One-on-One meeting
• Date and time
• Schedule an Analyst/User Roundtable
• Session descriptions
• Activities by day
Go to ab.gartner.com/iome1 to view the full agenda.
agenda Builder mobileManage your agenda using your mobile device. This app — compatible with iPhone, BlackBerry and Android devices — has all the Agenda Builder features to create your personal agenda.
Plus, you can send and receive messages to attendees, access all social media channels, participate in session polling and view event announcements.
Justify your attendanceOur Justifi cation Toolkit makes it easy to demonstrate the value of your Summit experience. It includes a customizable letter, cost-benefi t analysis, cost optimization highlights, top reasons to attend and more. Find it at gartner.com/eu/iom.
Venue detailsSheraton Frankfurt Airport HotelHugo-Eckener-Ring 15Flughafen/Terminal 160549 Frankfurt am Main — Deutschland
For reservation information go to gartner.com/eu/iom
To help you navigate the Summit agenda, we’ve identifi ed track sessions that match your experience level and information needs. Specifi c categories include:
aGenDa GuIDance
Maturity Level
Foundational: If you are at the early stages of your initiative, or are a newcomer to this space, these sessions will give you the necessary understanding and first steps
Advanced: If you are an advanced practitioner, these sessions are designed to take your initiative, or understanding, to the next level
Focus Tactical: Sessions providing tactical
information that can be used straight away, with a focus on “how to”, dos and don’ts, and best practices
Strategic: Sessions focusing on the strategic insight supporting the development and implementation of your action plan
Visionary: Sessions focusing on emerging trends, concepts, or technologies that will help you with your future planning and decisions.
Perspective Business: Sessions geared toward
business leaders, or IT professionals who need to understand the challenges and opportunities from a business, organizational, or cultural perspective
IT: Sessions that address technical concepts, details, and analysis
To get the most out of your Summit experience, we’ve created a range of tools to help you manage your goals and objectives of attending.
Powerful tools to navigate, manage and decide
8 Gartner IT Infrastructure & Operations Management Summit 2012 | 12 – 13 June | Frankfurt, Germany
TRack 1
Virtualization & Cloud Computing: Strategy & TacticsTen Steps to Building Private Cloud ServicesPrivate cloud computing is at the peak of the hype cycle, and the challenges facing IT organizations that want to build a private clouds are tremendous. Vendors are promoting “cloud in a box” technology approaches. However, technology is one of the easiest issues. Culture, politics, process, skills orientation, and business alignment are all much harder. An overarching strategic plan is needed to ensure success.•How should leadership drive cultural, political and organizational change in IT to deliver private cloud services?•How should operational processes change to support a private cloud service?•How should IT use technologies to build a private cloud service?
Tom Bittman
Virtualizing Complex WorkloadsAs virtualization progresses in the portfolio, not all workloads are born equal. Traditional views of virtualizing apps, web and infrastructure but DBMS no longer holds. Now defining workload size and complexity, helps define whether a workload can be virtualized (or not). •What is the ceiling for virtualization 2012-2017?•What is Microsoft’s, Oracle, Red Hat and VMware’s view to virtualizing these stacks?•What are the caveats when virtualizing Oracle, SQLserver, Exchange & SAP
Philip Dawson
DevOps: Hammering a Nail in IT FailFor over the past decade, IT operations has been following a best practices “playbook” that has largely failed on delivering sustained improvements in IT serviceability. As a result, many of our customers have opted for alternative solutions that no longer require IT operations involvement. The struggle to win back our clients will not be found in technology but rather a radical re-think of IT operations culture and conventional wisdom. This session will explore an emerging approach known as DevOps that may provide a solution to the IT operations conundrum. •What is causing IT to fail? •What is DevOps and how can this approach help?•Where should an enterprise start their DevOps journey?
Cameron Haight
Technical insighTs Building Your Internal Cloud, Start Small but Think BigFor many of our organizations, it is time to start designing their first cloud. A large majority have already decided to build an internal or hybrid cloud over public alternatives. However, the road to private cloud is difficult to navigate and many questions remain on the table. How should an internal cloud look? What is the implementation order to build the cloud stack? What is the path to move from virtual machine provisioning to business service delivery? How can IT organizations integrate the internal cloud with external cloud offerings? To address many of these questions, Research Director Alessandro Perilli presents the Gartner for Technical Professional reference architecture and maturity model for private clouds.•What are the architectural components of a private cloud?•How can an IT organization transform itself to build and operate an internal cloud?•How can an IT organization measure its progress towards increased efficacy through cloud solutions?
Alessandro Perilli
Fabric Management, Governance & DecisionsThe concept of “fabrics” has emerged over the past three years as a means to converge separate storage, networking and server technology in the data center. User interest and demand is partly fueled by vendor enthusiasm and partly by the growing number of workload scenarios, such as cloud computing and virtualization, that support this new way of buying and implementing technology. This association of the workload to a business function will change traditional IT from compute-centric toward user, department, consumer and service orientation. But many factors influence what “ideal” approach organizations should take when planning to implement a fabric-based infrastructure (FBI) policy. This presentation charts the likely evolution of the market for fabric-based infrastructures, to help IT leaders determine the most appropriate vendor approach.•What is fabric computing and how will it impact DC transformation in the next five years? •How should IT organizations evaluate vendors’ promises of unification and convergence? •What steps should IT take to evaluate the benefits and risks of fabric architectures?
Andy Butler
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TRack 2
IT Operations: Going Beyond ProductionHow Big Data and Server Virtualization Have Changed Storage ManagementBig Data has many different storage requirements from a performance, cost, data protection, archiving and data availability perspective. Similarily the stampede towards Server Virtualization has caused many companies to forget and forego the cost of the associate storage, changes in backup and management techniques. This presentation describes how to exploit the latest and greatest storage technologies in these projects.•What storage technologies and devices should you consider?•How should you manage Big Data storage•How should you report and forecast for Big Data and Server Virtualization infrastructures
Valdis Filks
Application Performance Monitoring: Is It Still Relevant?The ways in which consumer and business services are being delivered and consumed are changing rapidly. It is, in fact, not clear whether the traditional concepts of application, transaction, and end user around which today’s APM technologies are structured are still adequate to describe a world where socially networked communities access dynamically assembled services originating in the public cloud across a fluctuating interface of mobile devices. In this presentation, we will discuss how APM technologies and delivery modes are changing to remain relevant to current and future market demands.•How are application architectures evolving in a world increasingly defined by social networks, mobile access points, and public
cloud based services?•How must APM technologies change to accommodate these new architectures?•What role will APM as a service play in supporting that accommodation?
Will Cappelli
Technical insighTs Emerging Trends: What it Means for the Future of Work in ITThere is no doubt that as companies expand virtualization usage and build more business capability using cloud options (private and public), the role and skill set of the IT practitioner will need to change. What can IT professionals expect, what kind of options are ahead of them, and what do these changes of roles and skills mean to their careers and their organizations?•Understand how the role of the technical professional is changing and how to adapt successfully.• Increase relevance to business by understanding the business context of IT decisions, identifying obstacles to desired business
outcomes, and by becoming more engaged as part of the business, not only as services of IT requests.
Jack Santos
How Cloud Computing Will Change the IT Operations Management Vendor Landscape“The “Big 4” IT operations management (ITOM) vendors are being challenged by a variety of players. Infrastructure vendors from Microsoft to VMware want to turn management into middleware and lock you into their platforms. Cloud computing providers want to take some of the IT budget at the expense of other vendors. In a consolidating landscape, this session provides insight to help future-proof your ITOM architecture.•What does the IT operations management market look like today? •How will cloud computing impact IT operations management markets? •How can you leverage the benefits of integration, while defending against vendor lock-in?
Milind Govekar
Practical ITIL for IT OperationsAs business demands encourage more agile methodologies, effective service management suited to agile development approaches is essential. This presentation identifies the key elements required for operations to use ITIL effectively including the key roles required, how to avoid process-heaviness and the rights and obligations of those governing IT Operations Service Management.•What do agile development methodologies demand of IT Operations — and vice versa?•How to use ITIL to add value to IT Operations?•How to manage governance of service management in IT Operations?
Ian Head
Foundational Advanced Tactical Strategic Visionary Business IT
10 Gartner IT Infrastructure & Operations Management Summit 2012 | 12 – 13 June | Frankfurt, Germany
TRack 3
Mobility, Network and Communications: The road ahead Technical insighTs Top Wireless Issues That May Derail Your Mobile StrategyGartner predicts that in 2012 close to 100 million media tablets will ship worldwide. Many enterprise workers want to use these tablets in the enterprise, regardless of whether or not the enterprise supports a Bring Your Own Device (BYOD) policy. But the enterprise focus on tablet support, security, and applications distracts many enterprises from ensuring that they have a solid wireless foundation. •What are the wireless issues that may derail enterprise mobile strategies over the next 3 years? Answer includes a quantitative
and qualitative discussion of mobile cellular throughput/latency variability, unacceptable WLAN service, and inadequate WLAN management.
•What are the best actions that enterprises can take to overcome these limitations? Answer includes technologies, practices, and governance recommendations.
•What are the recommended Monday-morning, 90-day and one-year action plans? Answer includes a specific list of recommendations.
Paul DeBeasi
Network Strategies for a Hybrid Cloud WorldAs enterprises adopt hybrid cloud environments they will need to change their network strategies. New combinations of MPLs, Internet and Ethernet services will be needed and enterprises will need to virtualize many of the network capabilities that currently deploy in hardware.•What new demands will hybrid cloud environments place on the network? •What network architectures should an enterprise deploy to support hybrid cloud environments? •Which vendors of network products and services will be most valuable in a hybrid cloud environment?
Neil Rickard
Smartphones and Tablets in the Enterprise: Trends, Directions and StrategiesMany organizations have due to strong pressure from powerful end users moved to a multi platform smartphone strategy. Fueled by the success of Apple iPad, many organizations are now pressured to take the next step, supporting BYOD (Bring Your Own Device) when employees bring their own media tablets to work and insist on getting network access and corporate email for them. Successful enterprises and organizations need to put a strategy in place to cope with these new imperatives.•What will be the key mobile and wireless technology and market trends through 2015?•How will corporations choose and use mobile technology, services and tools to support customers and employees?
Leif-Olof Wallin
Choosing Between Different Client Computing Architectures: Easier Said Than DoneHosted Virtual Desktops or Server Based Computing? Software Streaming or Application Virtualization? Composite Desktops or Workspace Aggregators? Or should customers stay with PCs? These are just a few of the several options and choices that most enterprises are encountering with client computing architectures. We offer a description and applicability of each, as well as how some the choices can be used in concert with each other to deliver an optimal end user experience.•What are the fundamental differences that exist between the various client computing architectures?•How should organizations choose the appropriate architecture based their requirements?•How are client computing architectures evolving over the next 5 years?
Nathan Hill
Network Management: shifting the focus from infrastructure to serviceAs applications and services become more distributed, modular, and dynamic, the quality of end user and customer experience is increasingly being determined by the quality of network performance. The focus on user/customer experience, however, requires a reprioritization among network management technologies and processes. In this presentation, we will explore the nature of this reprioritization and examine its impact on network administration organization and practice and the role of network administration in IT as a whole.•Why is the central task of network management shifting towards ensuring high quality end user and customer experiences?•How are network management technologies evolving to accommodate this shift?•How should the network administration function be structured and related to other elements of IT operations?
Will Cappelli
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analysT/useR ROunDTaBlesJoin us for a hosted peer group discussion with your end user peers, along with a Gartner analyst lending his or her expertise to assist you. These should not be missed!
Limited Availability — Book EarlyRoundtables are restricted to a limited number of participants and some are available to end users only. Attendees will be accepted on a first-come, first-served basis. Reservations can be made through the online Agenda Builder tool.
Communications techniques for Programmes That Need to Drive Culture ChangeThe largest challenge for service improvement programs is changing the culture of the organisation. People naturally revert unless actively persuaded to embrace the new norms and practices. This moderated discussion will focus on ideas and techniques that have been successful in changing people’s minds, attitude’s and behaviors — both in IT organisations and also in a wider context from where I&O leaders may gain inspiration.
Ian Head
Storage ManagementThis session will moderate a discussion on why, how and when we should or should not perform storage management. How it is developing, the different approaches used by customers, in-house developed techniques and processes or external products. The present world wide disk shortage has made this issue much more topical as clients needs to exploit their storage more efficiently when they either cannot source or afford to purchase extra disk storage
Valdis Filks
Technical insighTs The Future of IT Work: Workplace StoriesAlthough change is a constant in IT, IT occasionally goes through significant periods of technological change that precede impending changes in organizational models, employee roles, and skills sets. With the advent of cloud computing and the impact of the trends identified in the Gartner for Technical Professionals planning guides, Gartner believes we are in that phase now. Those trends include externalization, consumerization, and democratization. This combination of technological change and trends will result in changes to organizational models, position descriptions, titles, and roles (within IT for both end user and vendor organizations). This analyst user roundtable will be a discussion about how users are experiencing that change, and will enable the sharing of experiences with each other.
Jack Santos
Sourcing Network ServicesThis session will moderate a discussion on how to source network service, a bit portion of the I&O budget. We will discuss sourcing strategies, customer experiences, challenges and benefits.
Neil Rickard
Selecting and Implementing Mobile Device ManagementRoundtable participants will discuss different aspects of their respective Mobile Device Management projects like vendor selection, deployment options like on-premise, managed service or SaaS in addition to sharing implementation experiences.
Leif-Olof Wallin
Technical insighTs Creating a Mobile Architecture: Challenges and SolutionsMobility presents enterprises with a broad set of multidimensional challenges. Enterprises that make decisions in one dimension (e.g., application architecture) without thoroughly considering other dimensions (e.g., endpoint security) often suffer unintended consequences (e.g., increased risk). This roundtable will discuss the complexities of developing a flexible mobile architecture and solutions to deal with those complexities.
Paul DeBeasi
Foundational Advanced Tactical Strategic Visionary Business IT
end-user case study sessions
cosT opTimizaTion The Role of IT Infrastructure in Increasing Cost Efficiency and Ability to Grow Your Business
Dr. Uwe Gropengiesser, Head of infrastructure, Deutsche Bank
IT’s a Consumers World — A BP Perspective
Dave Chapman, Director of Service & Technology Strategy, BP
Ensuring Application Performance at Morrisons Supermarket
Simon Close, Head of Storage, Morrisons Supermarket Group
Employee-owned Devices and Mobile Apps at Heart of Enterprise Mobility
Stefan Carlson, Chief Technology Officer, City of Stockholm
12 Gartner IT Infrastructure & Operations Management Summit 2012 | 12 – 13 June | Frankfurt, Germany
WORkshOps anD TuTORIals
Tutorials
Develop a Mobile Policy Outline
In this workshop, participants will work jointly on creating an outline for a Mobile Policy document. As many organizations are moving to support multiple platforms, Bring Your Own Device (BYOD), new form factors and the users increasingly have multiple devices, there is a strong need to refresh existing mobile policies.
Leif-Olof Wallin
cosT opTimizaTion I&O Cost OptimizationWe identify 10 key actions that should be the focus of ongoing cost reduction programs. When fully implemented, these actions have the potential to reduce annual I&O costs by 10% within 12 months and 25% or more over three years. Work with your peers to see what techniques are successful for other organizations, where improvements are harder to realize, and so where you should be prioritizing your efforts.
Ian Head
DevOps
DevOps is an approach to re-thinking how to deliver IT services. While the overall concept is simple to understand, how one goes about implementing DevOps is often less clear. In this Gartner Workshop attendees will participate in a facilitated discussion that seeks to explore whether or not a DevOps approach is needed within your organization, and if so, some of the steps that may be required to implement it successfully.
Cameron Haight
Technical insighTs Identikit of the Perfect Cloud Management PlatformThe cloud management platform (CMP) market is so crowded, and it is evolving so rapidly that choosing among competing solutions represents a significant challenge. CMP vendors highly differ in terms of platform maturity, architecture complexity and feature sets, making hard to identify the best solution for cloud management. Organizations evaluating CMP solutions require common criteria to objectively evaluate and compare competing products. Gartner Research Director Alessandro Perilli will lead a hands-on workshop that presents an evaluation framework to assess CMP solutions.
Alessandro Perilli
Technical insighTs Architecting Your Mobile Strategy
Mobility presents enterprises with a broad set of multidimensional challenges. Enterprises that make decisions in one dimension (e.g., application architecture) without thoroughly considering other dimensions (e.g., endpoint security) often suffer unintended consequences (e.g., increased risk). It is therefore critical for enterprises to develop a flexible mobile architecture that takes into consideration all relevant dimensions, including: business relevance, user experience, data management, application architecture, endpoint security, system management, and wireless infrastructure. This hands-on workshop will present a methodology for creating a flexible, business focused, mobile architecture.
Paul DeBeasi
Crafting a Cloud Computing Strategy
This session will discuss when, why and how we should or should not perform storage management. How it is developing, the different approaches used by customers, in-house developed techniques and processes or external products. The present world wide disk shortage has made this issue much more topical as clients needs to exploit their storage more efficiently when they either cannot source or afford to purchase extra disk storage.
Tom Bittman
cosT opTimizaTion I&O “Cost optimization” tutorialAlthough most IT organizations are now in their second or third round of infrastructure and operations (I&O) cost-cutting initiatives, pressure remains intense to further reduce these costs. Knowing how and where to focus efforts is a key skill for I&O leaders in 2012. This session shows you how to use Gartner’s key metrics data to gather top line benchmark indications and then use a decision framework to prioritize your Cost Optimization initiatives.•What are the actions most likely to deliver cost
improvements without compromising service quality?•How can you get a top level guide to your costs compared
to other organisations?•How should you prioritize your cost containment activities?
Ian Head
Gartner’s ITScore for I&OOur market data indicates most I&O leaders critically need to enhance I&O efficiency, productivity and business value. For the past five years, Gartner has helped hundreds of clients use our I&O maturity model to create roadmaps for systematic I&O improvement. We describe our approach and offer best practices in its use.•What is the Gartner ITScore for I&O maturity model?•How mature is I&O today?•How do you utilize the ITScore for I&O to create a
roadmap for continual and systematic improvement?
Tom Bittman / Leif-Olof Wallin
13Visit gartner.com/eu/iom or call +44 20 8879 2430 for agenda updates and to register
aBOuT GaRTneRGartner is the world’s leading information technology research and advisory company. We deliver the technology-related insight and intelligence necessary to make the right decisions, every day — from vendor selection and cost-of-ownership to forecasts on market demand and future predictions. Our rigorous and unbiased analysis is based on proven methodologies that push through market hype to get to the facts. We publish tens of thousands of pages of original research annually.
Our pivotal advantage: 1200 analysts and consultants who deliver independent thinking, actionable guidance and data analysis to more than 60,000 clients in 10,000 distinct organizations worldwide. (In fact, our analysts answer 250,000 client inquiries every year.) Experts in their chosen field, they are constantly focused on what will make the difference between success and failure in our clients’ businesses.
Gartner Summits deliver a wealth of new ideas, practical and relevant advice unavailable anywhere else, and the confidence to make better decisions about your strategy and projects going forward.
advisory BoardThe Gartner IT Infrastructure & Operations Summit benefits from the advice and support of a number of end user representatives who help ensure the content and direction of the Summit fit the needs of architecture, development and integration professionals. We would like to thank the following individuals for their support:
IT Infrastructure Operations & Data Center Summit March 5 – 6 | Sydney, Australia
Data Center Summit April 3 – 4 | São Paulo, Brazil
IT Infrastructure Operations & Data Center Summit April 26 – 27 | Tokyo, Japan
IT Infrastructure Operations & Data Center Summit May 14 – 15 | Mumbai, India
IT Infrastructure & Operations Management Summit June 5 – 7 | Orlando, FL
Catalyst Conference August 20 – 23 | San Diego, CA
Data Center Summit November 27 – 28 | London, UK
Data Center Conference December 3 – 6 | Las Vegas, NV
14 Gartner IT Infrastructure & Operations Management Summit 2012 | 12 – 13 June | Frankfurt, Germany
sOluTIOn shOWcaseThe Summit helps you develop a “shortlist” of technology providers who can meet your particular needs. We offer you exclusive access to some of the world’s leading technology and service solution providers in a variety of settings. Visit the Solution Showcase, attend the Solution Provider Sessions and join in the Networking Reception for informal relationship building.
EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyse their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at:
www.emc.com
TeamQuest Corporation is the global leader in IT Service Optimization, specializing in IT Capacity Management software. TeamQuest helps IT organizations consistently meet service levels while minimizing costs. By combining performance data and business metrics, TeamQuest software enables IT organizations to provide accurate, objective information as input to critical business decisions.www.teamquest.com
UC4 is the world’s largest, independent IT Process Automation software company. UC4’s ONE Automation platform unifies workload, application release, application process, run-book, data transfer, and VM automation, with predictive analytics based on complex event processing technology. With 25 years of experience, UC4 automates tens of millions of operations a day for over 2,000 customers worldwide.www.uc4.com
Virtual Instruments helps IT organizations maximize the performance, utilization, and availability of Fiber Channel Storage Area Networks (SANs) and virtualized IT infrastructure. We offer a unique combination of advanced monitoring hardware, software and services to ensure you realize the full economic benefits of server and storage virtualization. www.virtualinstruments.com
MobileIron’s software securely manages the chaos of smart phones and tablets at more than 1,700 global businesses including apps, enterprise permissions and ownership across all mobile platforms.www.mobileiron.com
VMware, the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. Leveraging VMware vSphere™, the most widely deployed foundation for cloud computing, VMware enables enterprises to adopt a cloud model that addresses their unique business challenges.www.vmware.com
pReMIeR spOnsOR
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For further information about sponsoring this event:
Early Bird Price: €1,950 + UK VAT(offer ends 13 April 2012)
Standard Price: €2,250 + UK VAT
Public Sector Price: €1,750 + UK VAT
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eaRly-BIRDDIscOunTSave €300 when you register by 13 April 2012.
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Teams that attend a Gartner Summit together can not only access all the sessions to maximize their learning, but also have the benefit of a team meeting with a Gartner analyst who can facilitate a discussion or advise them on strategic initiatives and key projects. For these reasons, organizations often hold off-site team meetings at Gartner events, and incorporate Gartner events as part of their training programs.
We have designed an experience that will help teams of four to 25 maximize the Summit experience while on-site and long after the event concludes.
To register a team please email [email protected] or contact your Gartner Account Manager.
TEAM BENEFITS• Team meeting with a Gartner analyst (end-users only) • Role-based agendas• On-site team contact: Work with a single point of contact
for on-site team deliverables • Complimentary registrations
COMPLIMENTARY REGISTRATIONS• 1 complimentary registration reward with
3 paid registrations• 2 complimentary registration rewards with
5 paid registrations• 3 complimentary registration rewards with
7 paid registrations
TERMS AND CONDITIONS
• Qualifyingpaidregistrationsarecashregistrationsorticketregistrations(excluding Gartner complimentary tickets). Any combination of paid registrations may be used to qualify for complimentary registrations. All registrations must be paid in full before complimentary awards can be used.
• Teamswithmorethan10memberswillqualifyforadditionalcomplimentary registration awards accrued for each two additional paid registrations.
• Thereisalimitofthreeteamsperorganization.Teamscannotbesplitto form small or medium teams.
• ToqualifyforTeamSenddeliverables,teamsmustberegisteredmorethan three weeks before the start of the event.
• Thisprogramvoidsallotherteamoffersandpromotionsforeventattendance. Time-based registration offers such as early-bird discounts are still applicable.
Gartner IT Infrastructure & Operations Management Summit 201212 – 13 June 2012 | Frankfurt, Germany gartner.com/eu/iom
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