+ All Categories
Home > Documents > Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference...

Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference...

Date post: 05-Jun-2020
Category:
Upload: others
View: 2 times
Download: 0 times
Share this document with a friend
23
THOMSON REUTERS STREETEVENTS EDITED TRANSCRIPT MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call EVENT DATE/TIME: AUGUST 09, 2012 / 6:00PM GMT OVERVIEW: MFC.TO reported 2Q12 net loss attributable to shareholders of CAD300m and net income, excluding notable items, of CAD551m. THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us ©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited without the prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliated companies.
Transcript
Page 1: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

THOMSON REUTERS STREETEVENTS

EDITED TRANSCRIPTMFC.TO - Q2 2012 Manulife Financial Corporation Earnings ConferenceCall

EVENT DATE/TIME: AUGUST 09, 2012 / 6:00PM GMT

OVERVIEW:

MFC.TO reported 2Q12 net loss attributable to shareholders of CAD300m and netincome, excluding notable items, of CAD551m.

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

Page 2: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

C O R P O R A T E P A R T I C I P A N T S

Anthony Ostler Manulife Financial Corporation - IR

Donald Guloien Manulife Financial Corporation - President and Chief Executive Officer

Steve Roder Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Scott Hartz Manulife Financial Corporation - EVP and General Account Investments

Cindy Forbes Manulife Financial Corporation - EVP and Chief Actuary

Jim Boyle Manulife Financial Corporation - President, John Hancock Financial Services

C O N F E R E N C E C A L L P A R T I C I P A N T S

Peter Routledge National Bank Financial - Analyst

Andre Hardy RBC Capital Markets - Analyst

Robert Sedran CIBC World Markets - Analyst

Tom MacKinnon BMO Capital Markets - Analyst

Michael Goldberg Desjardins Securities - Analyst

Gabriel Dechaine Credit Suisse - Analyst

Joanne Smith Scotia Capital - Analyst

Steve Theriault BofA Merrill Lynch - Analyst

Sumit Malhotra Macquarie Research - Analyst

Darko Mihelic Cormark Securities - Analyst

P R E S E N T A T I O N

Operator

Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2 2012 financial resultsconference call for August 9, 2012. Your host for today will be Mr. Anthony Ostler. Mr. Ostler, please go ahead.

Anthony Ostler - Manulife Financial Corporation - IR

Thank you, Ann, and good afternoon. Welcome to Manulife's conference call to discuss our second-quarter 2012 financial and operating results.

Today's call will reference our earnings announcement, statistical package, and webcast slides, which are available in the Investor Relations sectionof our website at Manulife.com. As in prior quarters our executives will be making some introductory comments. We will then follow with a Q&Asession. Available to answer questions in both their businesses are the heads of Asia, the US, Canada, Investments, and General Account Investments.

Today's speakers may make forward-looking statements within the meaning of securities legislation. Certain material factors or assumptions areapplied in making forward-looking statements, and actual results may differ materially from those expressed or implied. For additional informationabout the material factors or assumptions applied and about the important factors that may cause actual results to differ from expectations, pleaseconsult the slide presentation for this conference call, including the slide entitled Caution Regarding Forward-looking Statements.

When we reach the question-and-answer portion of our conference call, we would ask each participant to adhere to a limit of one or two questions.If you have additional questions, please requeue, as we will do our best to respond to all questions.

2

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 3: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

With that, I would like to turn the call over to Donald Guloien, our President and Chief Executive Officer. Donald.?

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Thank you, Anthony. Good afternoon, everyone, and thank you for joining us today.

We are joined on the call today by our CFO Steve Roder, as well as several members of our senior management team including our U.S. GeneralManager, Jim Boyle; our Canadian General Manager, Paul Rooney; our Asia General Manager, Bob Cook; Warren Thomson, our Chief InvestmentOfficer; Scott Hartz, our Executive Vice President General Account Investments; Cindy Forbes, our Chief Actuary; and Rahim Hirji, our Chief RiskOfficer.

This morning we announced our second-quarter 2012 financial results. While the volatility of equity markets and lower interest rates took theirtoll, I am pleased that we made substantive progress against our strategic priorities. We delivered excellent operating results and prudently managedour capital and financial position.

I would like to start off with a few comments on our substantial progress with our strategic priorities. We delivered record insurance sales in Asia,with many highlights, two of which are our entry into Cambodia and buildout of our distribution network with Bank Danamon in Indonesia.

We achieved record funds under management, all-time records under funds under management, despite the turbulence in markets. Solid growthby the Manulife Bank and our group pension businesses in North America.

Our balanced Canadian franchise continued its steady advance with strong sales across multiple lines, with desirable margins and risk profiles andcross-selling between the segments. We further improved our business mix in the United States and generated positive net flows in mutual fundsand 401(k) despite the challenging markets.

In terms of operating performance, we significantly increased insurance sales as compared with the second quarter of 2011, with all-time recordsales in Asia. We worked diligently to improve our product mix in line with our lower-risk product strategy. We strengthened our underlying earningsfor the first quarter, and we were able to generate strong new business embedded value.

In terms of capital management and financial position, our variable annuity hedging program mitigated 88% of the effects of lower equity marketsand interest rates, and was essentially fully effective over the first half of the year 2012. Our capital ratio stands at 213% as at the end of June. Wesignificantly reduced our earnings sensitivity to interest rates in the quarter and remained ahead of our hedging timetable. And we decreased ourleverage this quarter.

On the other hand, it is possible that third-quarter basis change could be up to CAD1 billion, which is related to businesses which do not make upa significant portion of our go-forward business plan. It is also apparent that the impact of continued macro-economic headwinds makes theachievement of our 2015 earnings objectives more of a stretch. Steve will talk in more detail about these items in a few minutes.

In summary, we are pleased that we made substantive progress against our strategic priorities, strengthened underlying earnings, and benefitedfrom the positive impacts of our hedging programs. Without question, this quarter's results provide many reasons for optimism about our operationalperformance and capacity to grow. Our strategy is delivering results that will position Manulife for the future earnings growth and ROE expansion.

With that I turn it over to Steve Roder, who will highlight our financial results and then open the call to your questions. Thank you.

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Thank you, Donald. Hello, everyone, and an honor and a pleasure to be here.

3

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 4: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Let's start on slide 6, where we indicate the financial highlights for the second quarter of 2012. We reported a net loss attributable to shareholdersof CAD300 million, which largely reflected the mark-to-market impact of falling equity markets on our reserves, and an update to our fixed-incomeultimate reinvestment rate assumptions, or URR, which impacted earnings by CAD677 million.

Despite the loss, our underlying businesses continued to perform well, with a sequential improvement in underlying earnings. We reported newbusiness embedded value, or NBEV, of CAD296 million, which is a strong result given the low interest rate environment. We ended the quarter witha MCCSR ratio of 213% and reduced our leverage.

If we turn to slide 7 you will see our total insurance and wealth sales. Insurance sales were just over CAD1 billion, up 55% over the prior year. Thiswas primarily driven by record sales in Asia and record Group Benefit sales in Canada.

Wealth sales declined 7% versus a year ago as the challenging macro-economic conditions continued. I will provide more details for the Divisionsin a moment.

On slide 8, you can see the total premiums and deposits of CAD17.5 billion, which were in line with the previous year. Insurance premiums anddeposits for the second quarter increased 13%, driven by Asia and Canada. Wealth premiums and deposits declined 6%, as increases in Japan fixedannuities and John Hancock's 401(k) business were more than offset by the impact of lower mutual fund sales in North America.

Turning to slide 9 we see the total new business embedded value for Insurance and Wealth was in line with the prior year as a result of increasedinsurance sales, price increases, and changes in business mix which offset the impacts of the macro-economic environment. The increased insuranceNBEV and decrease for wealth NBEV is consistent with the sales volumes that I previously discussed for insurance and wealth products, respectively.

On slide 10 you will see our Asia Division operating highlights for the second quarter. Asia Division net income of $283 million excluding notableitems was driven by strong growth of in-force earnings and higher new business gains. The Asia Division delivered record insurance sales, whichwere 17% higher than the prior year.

Many of our territories recorded year-over-year double-digit growth, with Japan, Hong Kong, and Indonesia enjoying record sales. The increasesin Japan and Hong Kong were helped by announced product and tax regime changes, so they are unlikely to be repeated in the third quarter.

Wealth sales in the region were 3% higher than the second quarter of the prior year, with strong sales in Japan being offset by declines in HongKong and China.

A couple of notable milestones in the second quarter. We commenced our exclusive partnership with Bank Danamon in Indonesia, and we startedoperations in Cambodia, marking our entrance into our 11th territory in Asia. We are very pleased with our overall performance in Asia as wecontinue to execute our strategy.

Moving on to slide 11 and our Canadian Division, which generated CAD201 million in net income excluding notable items in the second quarter.This reflects improved new business strain on individual insurance versus the first quarter, despite lower interest rates, and improvements in claimsexperience.

Canadian Division delivered record insurance sales, driven by a large case won by Group Benefits. Wealth sales declined 12% versus prior year, withmutual fund sales negatively impacted by market declines and the competitive environment, despite strong loan volumes in Manulife Bank, whichincreased 9%. We are happy with our growth this quarter in Canada.

On slide 12 are the highlights for the U.S. Division, which generated $245 million in net income excluding notable items. Insurance sales were downslightly, with the 17% increase in life sales being more than offset by the decrease in LTC, or long-term care, sales due to new business price increasesrelative to the prior year.

4

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 5: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Despite strong sales from RPS, John Hancock's 401(k) business, Wealth sales declined 8% relative to the second quarter last year. However, we arepleased that net mutual fund flows on the wealth business have remained positive, whereas the industry as a whole experienced net redemptions.

Finally, we entered into a reinsurance agreement to coinsure 67% of a block of fixed deferred annuities. I will discuss this transaction in more detaillater on. Overall, we continue to be pleased with John Hancock's performance.

Turning to slide 13, you will find that there were a number of notable items included in second-quarter net income. The direct impact of equitymarkets and interest rates in the second quarter resulted in a net charge of CAD727 million after-tax, which included CAD677 million charge relatedto the update of the fixed income ultimate reinvestment rate or URR assumptions.

The Variable Annuity block that is dynamically hedged generated a CAD269 million after-tax charge. This charge relates mostly to items not hedged,such as the provision for adverse deviation and certain interest rate risks.

In the second quarter we generated CAD83 million in investment-related gains, largely reflecting fixed-income trading gains. Appraisal gains onreal estate and private equity offset appraisal losses on our oil and gas holdings.

Finally, we reported a net after-tax gain of CAD62 million in the quarter largely related to two reinsurance agreements. The recapture of a Canadianceded insurance treaty generated a gain that was partially offset by charges related to the reinsurance of a U.S. fixed-annuity block of business.Net income excluding these notable items was CAD551 million.

It's clear that the analyst community is trying to derive a core earnings metric for us and that there are a number of different definitions of core onthe Street. We agree that core is an appropriate metric to measure the underlying profitability of our business; and as such we plan to define andintroduce core earnings for MFC, and we hope to have this in place for our third-quarter 2012 reporting.

On slide 14 is our source of earnings. Expected Profit on In-Force declined as a result of lower provisions for adverse deviation releases, of Pfadreleases, in part due to the FDA reinsurance transaction, partly offset by higher fee income in the U.S. and Asian Wealth businesses.

The impact of new business benefited from improved mix and pricing and gains in Asia due to the higher volume of protection product sales aheadof tax and product changes, which more than offset the unfavorable impact of lower interest rates in the second quarter. Asia sales volumes areexpected to moderate after the second quarter.

Experience losses reflect the unfavorable impact of equity markets on variable annuity guarantees, partly offset by favorable investment experienceincluding gains on macro hedges.

Management actions and changes in assumptions resulted in a charge that reflects the update to our URR assumptions and expected macrohedging costs. These were partly offset by the impact of reinsurance activities and realized AFS bond gains. Earnings on surplus increased as aresult of the non-recurrence of hedge accounting losses in the first quarter and more favorable credit experience.

Turning to slide 15, funds under management reached another all-time record, CAD514 billion, as at June 30, 2012. This increase was driven mainlyby positive net policyholder cash flows, despite the volatile equity markets in the quarter.

Slide 16 demonstrates that our investment portfolio continues to be high quality and well diversified. And we continue to view this as a Groupstrength.

Slide 17 you can see that our credit losses remain negligible. We see our strong underwriting discipline and credit experience as a corporate strength.

Moving to slide 18, this slide summarizes our capital position for MLI. We ended the quarter with a capital ratio for our main operating companyat 213%, reduced leverage, and made further progress on de-risking activities.

5

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 6: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Turning to slide 19, we remain ahead of our 2014 goal for interest rate risk reduction, and we are near our 2014 goal for equity market risk reduction.We are very proud of our hedging programs and the positive impact they are having on our business, especially our earnings sensitivity to interestrates. We would note, however, that reserve additions or releases resulting from the third-quarter basis change could have a negative impact onour interest rate sensitivities.

Turning to slide 20, we have spoken to you in the past about the impact of so called lower-for-longer interest rates. And on slide 20, you will seesome of the first- and second-order impacts of the lower-for-longer interest rate scenario. We are taking the necessary actions to prudently growour business in this challenging economic environment.

We would like to remind investors that due to the unfavorable economic conditions, we increasingly view our goal of CAD4 billion in earnings in2015 as a stretch target. We are reviewing the targets as part of our planning process, and we will update investors on this at our November InvestorDay. We remain committed to focusing on the efficiency and effectiveness of our business and protecting margins.

I will now address three topics listed on slide 21, which may be on investors' minds. The first is the outlook for the third-quarter 2012 basis changes.As we've discussed previously, we will be completing our annual review of actuarial methods and assumptions in the third quarter of 2012.

The main drivers of the updated assumptions relate to businesses that are no longer our focus or that are not a substantial part of our go-forwardnew business plans. They are largely the result of revised standards with respect to equity calibration requirements issued by the Actuarial StandardBoard in July 2012 and also the impact of the macro-economic environment on our assumptions.

While we cannot currently quantify the likely impact, the high end of the range of potential outcomes, based on our preliminary work, is currentlyin the order of CAD1 billion. The ultimate outcome will depend on market conditions at the end of the third quarter.

The second topic is reinsurance agreements entered into in the second quarter. We entered into a reinsurance agreement to coinsure 67% of ourU.S. fixed deferred annuity business.

This transaction enabled us to transfer the risk of increasing lapses in a rising rate environment and minimum interest rate guarantees. It helpedour MCCSR by 3 points and reduced earnings by CAD25 million in the quarter. On an ongoing basis, the reinsured block would have initiallycontributed around CAD5 million per quarter to earnings.

In Canada, we recaptured an existing ceded reinsurance contract in our Individual insurance business. It resulted in a sizable one-time benefit tosecond-quarter earnings, did not significantly change our risk profile, and improved the MCCSR by about 1 point.

Finally, the third topic is our updates to the fixed-income ultimate reinvestment rates. We will be moving to a quarterly calculation of the URRbeginning in the first quarter of 2013.

We view this as a logical progression for us, as we have improved our ability to do this analysis on a quarterly basis, and after thoughtful considerationhave decided to adopt this approach. This will reduce the volatility in our earnings.

For the full-year 2013, if interest rates stay at June 30, 2012, levels, we would expect to take a charge of around CAD400 million for the year as awhole in 2013, i.e., approximately CAD100 million per quarter. But movements in rates could create fluctuations.

So by way of summary, on slide 22, despite the unfavorable economic backdrop in the second quarter of 2012, Manulife delivered robust insurancesales growth, including all-time records in each of our three largest markets in Asia. We achieved another all-time record funds under management.We mitigated market impacts with the very effective performance of our hedging programs. We sequentially improved underlying earnings.

Prior to turning the call over to Q&A, I wanted to address a question that we anticipate in regards to M&A. As you know, we do not comment onspecific M&A opportunities, but we thought it would be prudent today to restate our approach to M&A and let you know that we review allopportunities with the same conservative posture and approach towards M&A as Manulife has always taken.

6

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 7: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

While we continue to see Asia as a very attractive area to invest in, any deal must be positive for shareholders. And we don't need to do a transaction,as we are growing organically in Asia and elsewhere.

You would also note that we will not pursue a transaction for ego or size, especially as many M&A deals fail to create value. Any transaction wouldhave to be highly strategic. It must contribute to stabilizing our core earnings and capital, provide diversification benefits, not add any significantrisk exposures, be easily financed, and not be inappropriately dilutive.

In addition, in this environment we carefully review the risk/reward trade-off. And it would be unlikely for us to make any significant investmentsin areas that we do not have substantial expertise.

Small acquisitions from the past several years were executed with discipline and brought about positive results for shareholders. We will continueto focus on growing our Asian operations through expansion of our professional sales force and other forms of distribution and through expandingour product offerings and, in particular, growing our wealth business.

In line with our Asia growth strategy, I also wanted to take the opportunity to remind you all that we're hosting an Asia Investor Day on Friday,September 7, in Hong Kong. We'd love it if you could join us there, as it will give you an opportunity to hear directly from our key Asian Divisionexecutives about our Asia growth strategy and opportunities in the region.

This now concludes our prepared remarks. Operator, we will now open the call to questions.

Q U E S T I O N S A N D A N S W E R S

Operator

(Operator Instructions) Peter Routledge, National Bank Financial.

Peter Routledge - National Bank Financial - Analyst

Thank you. I had a question for Don. I think in the quarter's performance you see the progress that you have made renewing the distributionstrength of the Company and protecting the balance sheet at least somewhat from the macro environment. You have also been quite admirablyclear about the impact of the 2012 basis changes.

But the question I get from my clients is particularly on the basis changes and particularly for those related to policyholder behavior. When didthey stop materially impacting earnings?

I mean 2012 is -- you have given us clarity and that is appreciated. But for 2013, 2014, can we put a pin in it and say -- this is it? Or is there still somerisk?

Broad question. And then more specifically, the Long-Term Care premium increases have been going quite well. Do they offer some cover in 2013and 2014?

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Peter, thank you for the compliments and I would like nothing more to tell you that there will be no more basis changes of a negative nature inthe third quarter and in future years. Of course, that would not be true. It is impossible for me to suggest that.

7

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 8: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

I guess I am comforted by a couple elements of these basis changes. The first is that they do relate to businesses that are not any significant partof our strategic plan going forward. You know, the first lesson of holes is to stop digging, and we have got that one down pat. We essentially cutback on these businesses three years ago in a very substantial way, and this just reaffirms that that was a correct decision.

The second thing is the basis changes, by and large, they come from a variety of sources, but these are reflecting new information emerging largelyas a result of the macro-economic environment. I think Steve spoke to that already.

This isn't somebody made a mistake in pricing it, which is a different order of basis change. This sort of new and emerging data in one instance,and in the second instance is the changes in the actuarial standards, which of course we cannot predict with certainty when standards are goingto change in the future, and we will always be subject to those.

So I think that should draw a lot of comfort if you think of really the three buckets can happen -- is you can make a mistake because you mispricedsomething; that isn't evident in these basis changes.

You can have standards change, which is far beyond our control. Some of them are attributable to that.

And the third one is, you have got new and emerging data coming as a result of the financial crisis for which there was no history when theseproducts were created. And we are reflecting that history in the valuation.

Peter Routledge - National Bank Financial - Analyst

Just in terms of the Long-Term Care as a cushion next year or in 2014, the premium increases, which as I understand have gone better than maybeyou had expected a couple years ago.

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Steve?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Yes, Peter, this Steve. I think where we are on Long-Term Care, we are pleased with the number of states that have -- where we have now gotagreement for the price increases. We have managed to add three states recently, so the number has ticked up.

But some of the recent additions are relatively smaller. Some of the key states in terms of how we view the overall risk are still out there for us. Soalthough the numbers ticked up, our overall view hasn't really changed at this point.

I don't think there is really any update to how we see Long-Term Care now from a quarter ago. I think it would be premature for us to say that.

Peter Routledge - National Bank Financial - Analyst

It's going well, but you can't declare victory?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Yes, that's absolutely correct. We might have some champagne in the fridge somewhere, but nobody is drinking any.

8

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 9: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Peter Routledge - National Bank Financial - Analyst

Thank you very much.

Operator

Andre Hardy, RBC Capital Markets.

Andre Hardy - RBC Capital Markets - Analyst

Thank you. I have a quick one and then a bigger-picture question. Quick one is agricultural holdings; how exposed are you to the lack of rain in theUS Midwest? Is that an issue?

And the bigger-picture one probably for Donald. Your interest rate sensitivity is down to a degree that is so low that you might actually be negativelyimpacted by a recovery, at least initially, because probably corporate spreads would tighten more than the help you would get on Treasury ratesgoing up. Is that a positioning that you expect to be permanent? Or do you agree with the statement I just made? Your comments around thatwould be appreciated.

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

So, Andre, we will allocate your first question to Scott Hartz, who is best placed to answer that question. Then we will follow up with the bigger-picturequestion.

Scott Hartz - Manulife Financial Corporation - EVP and General Account Investments

Yes, thank you for the question, Andre. The drought is largely in the middle of the country, and we don't really do any lending against farms in themiddle of the country.

All of our agri business lending is just that agri business on agri farm and it is not so affected. Then on the equity side where we do have agriculturalholdings, in the states most affected, actually institutional institutions cannot hold farm properties. So like Iowa, we do not have any exposure.

Then in some of the peripheral states there, typically the farmer takes the crop risk. We just get paid a lease payment. And the farmers are actuallyholding up okay because of things like crop insurance and federal subsidies. So, we at this point do not see any impact to our investment portfolio.

Andre Hardy - RBC Capital Markets - Analyst

Thank you.

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

On the second one, Andre. What we show in the part of the schedule that you're referring to, I'm going to refer this over to Steve Roder in a second.But what you are referring to is the income sensitivity in the quarter.

You are quite right, that has come down to a very low level. If that were to actually turn the opposite sign you might get worried.

9

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 10: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

But I must remind you that our overall economic sensitivity is far greater than the impact in the quarter. The most obvious part of that is, for instance,the URR, which is a weighted rolling average that is impacted. But there are a number of follow-on economic impacts such that we are not at allconcerned with the fact that the interest sensitivity in the quarter has gone down to very low levels.

We want it to be there. There are other knock-on impacts of the economics that still have us substantially benefiting if interest rates were to go up.Steve, would you care to amplify?

Andre Hardy - RBC Capital Markets - Analyst

Sorry, perhaps before Steve jumps in, I understand exactly what you are saying, Donald. But in terms of the direct impact, you don't anticipate itchanging materially from where it's at now?

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

It could change in the third quarter. I am going to refer to Steve because he is far more expert.

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

I think it is important to remember that that interest rate sensitivity is based on a snapshot at a particular balance sheet date. When we look at thatand we look at the trend line, our view is that that may not be representative quite of the way forward.

So again, we are not declaring a victory there prematurely. We think it might tick up in the next quarter, particularly some of the basis changes thatCindy may have under consideration could result in it ticking up. So, we think this might be a low and not one we should expect to continue on aflatline.

Andre Hardy - RBC Capital Markets - Analyst

Okay, thank you.

Operator

Robert Sedran, CIBC World Markets.

Robert Sedran - CIBC World Markets - Analyst

Good afternoon. I just wanted to follow up, first, on one of Steve's comments about the acquisitions needing to be easily financed. Donald, in thepast when discussing your acquisition appetite, you've talked about partners or innovative structures that can be used to fund them.

Do you still believe you have access to some of those different sources of capital? Or is it up to the Canadian market to fund your ambitions?

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

There is a broad array of capital available to fund acquisitions. They are highly attractive. And no, you are quite correct, it doesn't all have to bedone in the Canadian capital markets.

10

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 11: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Having said that, we have a very, very strong sense of protecting shareholder value. There's been speculation about extremely large deals, and weare very circumspect about dilution.

Robert Sedran - CIBC World Markets - Analyst

Okay, and just I guess to follow up on that one, the market has been using a 200% MCCSR ratio as a de facto minimum for some time. Would yoube prepared to take the ratio down to that level -- or for that matter, below that level -- if you saw something attractive in a favored region?

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

I think there is a whole number of considerations there, including what our regulator would find attractive. I think it is pretty well known in bothbanking and insurance their stance has been that they'd like capital ratios to be approximately where they were after a deal as before. I can't speakfor the regulator, but that is what I would anticipate.

You know, we are very comfortable with our capital level. That is a separate question.

We are very comfortable in fact with the amount of hedging that we have in place that is evident to anyone who looks at our financial statements.We are more comfortable than we have been in my history as CEO. But that doesn't necessarily imply that we would draw down on that strengthin order to do an acquisition.

Robert Sedran - CIBC World Markets - Analyst

Thank you.

Operator

Tom MacKinnon, BMO Capital Markets.

Tom MacKinnon - BMO Capital Markets - Analyst

Yes, thanks very much. Good afternoon, everyone. I just want to follow up on the question about the capital. If we look at some of the headwindsyou've got, which are probably a little bit more regulatory-driven -- I mean first of all this capital metric is weird because it is applying constantfactors to values that are marked-to-market and increasing. So the required capital keeps jumping up; but that is another point.

If you -- let's look at -- think about a 200% bogey. You used to talk about that years ago, but the sensitivity is a lot less now than it was then. Howdo you feel about if you were to breach that 200% bogey? Does it really apply anymore?

And what other levers would you have in terms of maybe HoldCo capital? Looks like you got some leverage room here, possible reinsurance deal.If you can you just speak to that, thanks.

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Tom, part of me would like to get you to repeat the first part of your question, because I agree with you so vehemently. We have a pretty intelligentregulator, as you know. I think they are paying a lot of attention to that.

They are recognizing that the Canadian capital regime is a very tough one. The accounting regime is a tough one.

11

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 12: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

When you put the two in combination, as you expressed it, sort of multiplier effect. I think they're well aware of that.

I also would agree with you that with the amount of derisking that has taken place, our risk profile has changed enormously. And the third thingis, there's been changes to the capital formulas, as a result of the implementation of IFRS and so on, that have knocked something like say 40 pointsoff our capital ratios. We are just measured using the same yardstick as used to exist some years ago.

Now some of these are self-inflicted, but we merged our two U.S. companies. As I recall, that brought our ratio down by 25 points, something onthat order. But just measurement differences have brought the ratio down by about 40 points over that period of time.

So you know what we have is a very, very comfortable capital ratio. I can't say how far I would let it go down. But I would not lose any sleep if thatcapital ratio were to go lower.

That is certainly not our intention, but it wouldn't cause me any prudential concern. I mean, we look out for policyholders first; that has to be clear.But when we go through our sensitivities and Cindy applies the most draconian scenarios to both interest rates, equity markets, plagues, pestilence-- it is quite imaginative. At the end of the day there is always money to pay our policyholders, which makes me feel very, very confident.

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Just a follow-up, Tom, just on the latter part of your question. You asked I think about what else we can do.

I think we have a continuing effort on finding ways in which we can get favorable impacts on our MCCSR ratio. So in the quarter, we talked abouta couple of reinsurance transactions which were in part, but not entirely, driven by the fact that they had a favorable impact on our MCCSR ratio.

One of them gave us a 3-point pickup and one gave us a 1-point pickup. And if we look at the way forward, we have a list of small actions that willcontinue to chip away favorably at our MCCSR ratio. So there are things we can do, and we continue to keep focusing on those.

But I think to Donald's point, we have a very, very able and intelligent regulator, and they understand the pressures that are being put in place bythis sort of safe-haven environment which we are living in. And they are aware that we don't get any explicit hedge credit.

I don't think -- I think at the end of the day the 200% is what it is, but we are living in a different world from the 200% of let's say two years ago.

Tom MacKinnon - BMO Capital Markets - Analyst

Would you be -- would you think about taking the leverage ratio up to -- it went from 34 down to 32. That's when we take all debt and prefs andhybrids and everything together, how high would you take that?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

No, we are not enthusiastic to do that. We think our leverage is about as high as we want it to be. We are certainly not looking to add meaningfullyto that.

Tom MacKinnon - BMO Capital Markets - Analyst

Okay, thanks.

12

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 13: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Operator

Michael Goldberg, Desjardins Securities.

Michael Goldberg - Desjardins Securities - Analyst

Thank you. Don, it's good to speak to you. On a US GAAP basis, your book value per share would be almost CAD10 higher than on IFRS. I know thatthere isn't a direct connection. But what do you think your RBC ratio would look like if it was measured?

And in presenting this comparison, is the point you want to make how tough IFRS accounting is, or how weak US GAAP is?

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Well, Michael, I can't hazard a guess, suffice to say it would be satisfactory. We do know what our U.S. operation operates on, and it's a consistentbasis. We check the ratios on both bases on it.

We haven't -- I couldn't hazard a guess how every business around the world would look on a US solvency basis. I think your point, though, is avery solid one.

A comparison that was sent to me by somebody recently was pointing out that a big US company headquartered in New York with Snoopy as amascot reported earnings for the quarter, if I believe, about $2.3 billion on a US GAAP basis. We delivered US GAAP earnings of $2.2 billion for thesame quarter. Their market cap is $36 billion; ours is under $20 billion.

That strikes me as a very interesting arbitrage opportunity if I was back in the investment game; but unfortunately, I am not. I am running a Companywith a $20 billion market cap.

The same analysis could apply to the solvency ratios and so on. We have a very tough set of standards in Canada. That has served Canada very well,because we have a financial system that operates very capably throughout the crisis. And it's a great credit to our regulators, the Finance Minister,the Bank of Canada, and everyone right up to the Prime Minister.

But some of us sort of feel that enough is enough. And we are not feeling a particular amount of stress right now, but it is conceivable that othersare. Again I think our regulator is a smart regulator and they are looking at these issues.

Michael Goldberg - Desjardins Securities - Analyst

Okay, and a question for Steve. I was interested to hear your claim that OSFI is aware that Canadian LifeCos don't get any material hedge credit.Having said that, do you have any feeling that they are getting any closer to giving you any benefit for the hedges that you have?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

No. I think there is a good dialog, very healthy dialog with our regulator, and as part of that dialog we obviously have flagged this issue up, as hasthe industry has a whole. But no, I don't have that feeling right now.

Michael Goldberg - Desjardins Securities - Analyst

Okay, and last question. If the opportunity came up -- this is an investment question. Would you be interested in expanding timberland investmentsor any other infrastructure investments?

13

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 14: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Michael, I'm going to refer that to Scott Hartz.

Scott Hartz - Manulife Financial Corporation - EVP and General Account Investments

I'm sorry, would be interested in expanding our holdings? Yes, for sure. We think our alternative asset strategy is a great strength of the organization,and we plan to continue to grow that and develop that, which will include a variety of different asset classes including timberland, agriculture,infrastructure, oil and gas, private equity, commercial real estate, and so forth. So, absolutely.

Michael Goldberg - Desjardins Securities - Analyst

Thank you.

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Thanks, Michael. It's great to see you back on the job.

Michael Goldberg - Desjardins Securities - Analyst

Thanks very much.

Operator

Gabriel Dechaine, Credit Suisse.

Gabriel Dechaine - Credit Suisse - Analyst

Hey, good afternoon. New what you may call it, risk factor you have got listed in here is the AG38 and potential for material adverse effect on thestatutory capital position of John Hancock and therefore Manulife Financial Corporation. Listening to what some of the US companies talk aboutwhen they talk about AG38, they seem to downplay it, say it's for new sales and stuff like that.

I am just wondering what is different with Manulife. Do you use captives differently? Your interpretation of AG38 is different, or what?

And how would this look, let's say -- I'm just throwing a number out there -- but it's a CAD500 million capital requirement that is needed in the US,would that show up on the MCCSR, or would it just be HoldCo downstreaming it to your U.S. sub? Because they are all kind of connected now,aren't they?

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Yes, Gabriel, the first thing I guess I would point out is that we are regulated principally on a Canadian-based MCCSR basis, and that includes allour businesses everywhere around the world, whether it is in a captive or not. It is all captured by the Canadian capital ratios.

And that is seen by regulators around the world as actually best practice, because you don't get these oddities where business can be movedoffshore in captives with different outcomes. So it is all captured in the MCCSR.

14

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 15: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

And Steve or Jim, correct me. If this change were to take place, it wouldn't affect the MCCSR.

The second point is, why you would see some difference in our disclosure. We have a very strong commitment to continuous disclosure.

What has happened is on AG38, it looked more odious last year; it didn't seem to be going in a very positive direction because the NAIC had seemedto declare pretty strongly that this was not going to affect in-force business but just affect new business. Now some developments have takenplace that look like that is not necessarily guaranteed.

So you are hearing real-time with us that that is an increased risk factor. We are still working with the rest of the industry. We feel this is the wrongthing.

It's a reinterpretation of valuations that have been done with the specific approval of state regulators on a case-by-case basis. This reinterpretation-- but no, it is not going to affect us any more than any other company that had comparable business in these structures.

Gabriel Dechaine - Credit Suisse - Analyst

It wouldn't affect your MCCSR, what would it affect if you are seeing material adverse effect on Manulife's capital position?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Well, it would mean that we -- if you took the view that whatever number came out there had to be funded, then that funding would come fromthe Parent Company and wouldn't affect our principal MCCSR ratio.

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

It would just shift the location of the capital, Gabriel.

Gabriel Dechaine - Credit Suisse - Analyst

So in theory you would have to raise some debt or whatever at the HoldCo?

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

No, no; we would move capital inside the enterprise.

Gabriel Dechaine - Credit Suisse - Analyst

Oh, okay, so -- well, good. The wording is a bit ominous, but it doesn't sound like it would be.

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

While theoretically -- we want to be clear to people. Theoretically, depending on the amount -- you throw out a number. If the number was agigantic number if there wasn't the capital to move around, there could be an issue. But we don't anticipate that this is going to be a big problem,but we have no control over it.

15

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 16: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Gabriel Dechaine - Credit Suisse - Analyst

Okay. All right. My next is pretty easy, I think.

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Hey, Gabriel, I guess you -- sorry, I mentioned -- there is not a very long history of US regulators applying things retroactively, either in tax law orinsurance regulation or in fact banking regulation. Usually it is done on a prospective basis.

So it's another reason why I tend to feel more comfortable. But we are alerting people that the risk has gone up from essentially very low risk to alittle bit higher.

Gabriel Dechaine - Credit Suisse - Analyst

Okay. Yes, just so I have this crystal clear, if the capital requirement goes up in the US, there would be just some shifting within subsidiaries; but itwould already be implied in the MCCSR, or -- ?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

It's basically -- it will be a movement or a downstreaming of capital from the Parent Company down to the U.S. subsidiary.

Gabriel Dechaine - Credit Suisse - Analyst

Okay.

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Right? So as long as the number is manageable, which we would expect to be, then the risk associated with this is manageable. And it is basicallyjust moving funding, if you like, from parent down to subsidiary.

But because it is new information we have updated our risk disclosures with this information, and it will probably remain there for some while,whilst this issue is under resolution.

Gabriel Dechaine - Credit Suisse - Analyst

Okay. Can you -- now moving to the URR, your prescribed rate and the rate that is built into the reserves, what is the gap there and how does thattrend over time? So if it is [3 6] now, and you are actually building a [3 5], I don't know the numbers exactly, but can you guide as to how it is movingfrom where you are now to that CAD400 million URR reserve increase next year? Is that another 20 basis points or what is that?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Okay, so the URR is based on a formulaic requirement, as you know. So the last year it was CAD677 million. That benefited somewhat from ourdecision to move to a quarterly regime from the first of January 2013. The go-forward on that would be around CAD100 million per quarter, althoughit won't be even, and it will -- we would expect it to fluctuate somewhat over time, depending on what happens in the markets. But I will ask Cindyif she would just like to elaborate on that.

16

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 17: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

Hey, Gabriel. It's Cindy. I don't have with me, but I am happy to answer off-line, what we project the URR to be based on the formula rates date at,say, end of June levels, for example.

But basically the CAD400 million that Steve just talked to for 2013 incorporates what we would project on that basis for -- with rates staying at June30 levels, how much the financial impact would be of changes in the URR as a result of just the formulaic application of the URR.

Gabriel Dechaine - Credit Suisse - Analyst

Sure. Yes. And if you could tell me what kind of buffer you have below your maximum available rate too, that would be great. Thanks.

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

Okay.

Operator

Joanne Smith, Scotia Capital.

Joanne Smith - Scotia Capital - Analyst

Yes, I just have a couple of questions with respect to -- the first one is associated with the hedge credit that was asked earlier. One of your Canadianpeers reported earnings and they reported a new -- well, a credit to me anyway -- called market correlation. It's a very complicated concept, but Iwas just wondering if you could elaborate on whether you get any type of credit that is related to market correlation.

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

Joanne, it's Cindy. I think that what our competitor was talking about was matching up the shorter futures that they use for the hedging programagainst other positions. In this case I think they were talking about their indexed equities and their universal life products.

Joanne Smith - Scotia Capital - Analyst

Yes.

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

We already do that. We have always done that. We have always matched our futures up against our long positions and against any offsets that wehave.

Joanne Smith - Scotia Capital - Analyst

So you do get that -- I think the maximum is 15% credit?

17

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 18: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

Yes, it would be the -- yes, it would be 15% if you were matching it up again a long position, because that is the required capital percentage onequities.

Joanne Smith - Scotia Capital - Analyst

Okay. Okay. Then the other question I have is when we are looking at the basis charge in the third quarter, are there -- is there any potential forsome other offsets, some positive offsets, that we might be looking forward to may be mitigate some of the impact of the potential maximum ofCAD1 billion?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Well, I think we have tried to be as clear as we can be for you, Joanne, on -- I think it is on page 12 of the release where we have articulated to thebest of our ability where we are. There are some pluses and minuses.

Cindy has moving parts, and I am not sure she is going to be able to say a lot more. And she is confirming that to me.

Joanne Smith - Scotia Capital - Analyst

Okay. Then I guess my last question is just when you're looking at the basis charge or basis change associated with last rates and policyholderbehavior, when you change that assumption, if in fact it is required to be changed, will you incorporate future changes to those policyholderbehaviors?

I am just trying to understand if you're going to be getting ahead of the game or if you are just going to be catching up.

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Well, first of all, I think I would just echo what Donald said, which is that we think the vast majority or certainly the majority of the basis changes atQ3 will be in the two buckets that don't constitute changes in policyholder behavior. I.e., they are something to do with changes in regulation orsomething to do with the economics rather than emerging experience. Let's say that at the outset; but then I will hand over to Cindy to elaborate.

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

Thanks, Steve. Joanne, we look at our experience as it emerges. We would -- we always are using judgment in interpreting experience, so we wouldconsider what that tells us about the future.

But I wouldn't say that we are projecting forward, because I don't know what is going to happen in the future. So I can't really project my experienceforward. But we do take into account the context for that experience to try to interpret it that way.

Joanne Smith - Scotia Capital - Analyst

Okay, thank you.

Operator

Steve Theriault, Bank of America Merrill Lynch.

18

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 19: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Steve Theriault - BofA Merrill Lynch - Analyst

Thanks very much. A couple of questions. First for Steve or maybe for Cindy, I think I understand that strain will likely be higher in Q3 because ofsome nonrecurring impacts in Q2. First, is that correct?

Second, can you speak to your medium-term expectations on strain? Certainly it will bounce around. But now that your product repositioning islargely done, I am hoping you might be able to give some direction on some reasonable run rate on strain, ex sort of the quarterly macro factorsthat will come into play.

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Yes, okay. Thanks for that. There is certainly -- we had some benefit in the quarter because of the sales on certain products in Japan. We mentionedsome products that were related to tax changes, and there was good margin on those products. So that did benefit the strain in this quarter.

We think our trend on strain is in the right direction overall, but because of the special factors in this quarter we think it may tick up in Q3. On alonger-term basis we think there is probably some sort of floor to where strain will get to, because whilst we theoretically could deal fully withstrain on the insurance side of our business, on the Wealth side of our business we expect that we will probably have to continue with a charge ofaround about CAD50 million per quarter on a go-forward basis, and it will be hard to eliminate that.

But I am just checking whether Cindy has anything to add, and she doesn't.

Steve Theriault - BofA Merrill Lynch - Analyst

Okay, that's perfect. Actually good color. Thank you.

My other question was for Jim Boyle or for Cindy with respect to Long-Term Care. I have read about some actuarial studies that have suggestedthere could be issues with lapse assumptions in US Long-Term Care. Is there anything you are seeing in your business that highlights any concern?

Then specifically, could you share your lapse assumptions in US Long-Term Care currently? Have they migrated to any great extent over the lastyear or two?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Well, it's Steve here. I'll start off with this one. We do make a disclosure in our release concerning Long-Term Care in relation to one particular blockof business; but I don't think there is a lot more to say on the topic other than that which we drew attention to. I am just looking at Jim.

Jim Boyle - Manulife Financial Corporation - President, John Hancock Financial Services

Yes, Steve, part of the basis change in Canadian accounting is we refresh our assumptions periodically, where in the US you only do that when youget into a loss recognition mode. And obviously, the rate increase we went for was based on going and changing assumptions.

So as we look at back now and have some experience relative to those changed assumptions we have had, we are generally pretty confident thatwe got it right. There are a couple outliers that we may have to tweak over time; but as it relates to lapses, our lapse rates are very low, and we haveseen no change really in lapse behavior since we did that basis change.

19

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 20: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Donald Guloien - Manulife Financial Corporation - President and Chief Executive Officer

Steve, what you have heard though, somewhat of a little bit of history, gray hair, is in the early days of Long-Term Care I think that was one of theprincipal assumptions that companies got wrong -- was they assumed that people would buy the stuff and lapse. And I believe the lapse rate --some were using as high as high single digits, which turned out to be totally unrealistic. And we don't have that problem for the reasons that you'vespecified.

The other thing is I'm going to go back and do something unusual here, go back on a question that Joanne asked about projecting. And I thinkthere's two different interpretations of projecting.

When we make the observation that fewer people lapse a variable annuity contract when they have a guarantee that is substantially greater thantheir accumulated value, when we make that change we do project that out into the stochastic scenario. So any time that that re-occurs in thefuture, the assumption is that there will be a lower lapse rates.

So from that perspective, Joanne, we do project forward. What Cindy was referring to is we don't assume that if it is getting worse now that it willcontinue to get worse. And that if the lapse rate went from 2% down to 1% then it's going to go to 0.5% and then 0.25% or something like that.

But the stochastic scenario does assume that if there's fewer lapses in a condition, when people have a guarantee that's, say, twice the accumulatedvalue in their contract, that they will not lapse as frequently. That is basically projected for in any part of the stochastic modeling that would havethat condition take place.

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

That's correct, Don. Thanks.

Operator

Sumit Malhotra, Macquarie.

Sumit Malhotra - Macquarie Research - Analyst

Good afternoon. A couple of questions, hopefully quick. I may have missed part of the answer relating to new business strain and specificallythinking about Asia. So I think you talked about some of the benefit that you've had the last two quarters will not be as material going forward.

Just so I am looking at this correctly, last two quarters you have had a pretty sizable benefit from impact of new business in Asia; and prior to thatit was flattish. Could you quantify how much of a change you expect to see in the [interim] as some of the tax changes come through?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Well, I think the reference we made was the fact that the main benefit in the quarter was -- or the unusual benefit was to do with the Japan salesin relation to the tax-related product, where the tax changes were driving a pickup in sales. So that was the main issue in the quarter, and wewouldn't expect that to recur in the same fashion on a go-forward basis.

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

Could you just repeat your question? I apologize.

20

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 21: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Sumit Malhotra - Macquarie Research - Analyst

Did you give a magnitude as to how much that was impacting the strain line in Japan or in Asia?

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

We didn't give a magnitude.

Sumit Malhotra - Macquarie Research - Analyst

Could you?

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

Roughly CAD30 million or so.

Sumit Malhotra - Macquarie Research - Analyst

CAD30 million? Okay, and that reverses course next quarter, fair to say?

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

Yes.

Sumit Malhotra - Macquarie Research - Analyst

Okay, and the second one was around IAS 19. I think we got an update from OSFI in the quarter and you updated your disclosure to say that thatwill be phased in over eight quarters with the 6 basis point impact on MCCSR.

Just from a shareholder's equity or book value perspective, does the -- I think the impact is in the range of CAD800 million to CAD1 billion roughly.Does that also get -- do they get phased in over the eight quarters or do we see that right on as an adjustment to shareholders equity on January1?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Yes, it's a one-off adjustment to shareholders' equity on January 1, and our current estimate is in the area of CAD700 million post-tax.

Sumit Malhotra - Macquarie Research - Analyst

CAD700 million? So it hits shareholders' equity right away, but the phase in on the capital side takes the eight quarters.

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Correct.

21

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 22: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Sumit Malhotra - Macquarie Research - Analyst

Thanks for your time.

Operator

Darko Mihelic, Cormark Securities.

Darko Mihelic - Cormark Securities - Analyst

Hi, thank you. Two quick questions, just going back to strain. CAD30 million reverses in Q3. I understand that there was also some price increasesin Canada that were put in late in the quarter.

So should we think of it as really looking at a CAD100 million run rate in strain? Or should we look for a pull forward effect? Or should we expectstrain to reduce in Canada, somewhat offsetting the CAD30 million of reversal? Can you just give me some guidance on that, please?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

We will look to Cindy on that one. I think we are getting into quite a bit of detail. But anyway, Cindy can help.

Cindy Forbes - Manulife Financial Corporation - EVP and Chief Actuary

I think you should think of it as by the end of 2012 if interest rates stayed the same, for example, that strain on U.S. and Canadian Life businesseswould be -- should be fairly nominal. And you'd have the run rate on the offsets (inaudible) that Steve was talking about.

In Q3 and Q4, getting there, you probably should think of the plus CAD30 million for Q3 and maybe somewhat smaller number for Q4.

Darko Mihelic - Cormark Securities - Analyst

Okay. That's helpful. Lastly with respect to -- I'm looking at your slide 14 where you discuss the source of earnings. Steve, I just want to make sureI understand it correctly.

When I look at the expected profit line, it declined quarter-over-quarter. And then somewhere in your remarks you mentioned that the reinsuranceagreement cost you CAD25 million coming out of expected profit and will probably cost you about CAD5 million per quarter. Is that all in the EPIFline?

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

So the CAD25 million is the impact in the quarter and the CAD5 million per quarter going forward, and the CAD25 million is in management actions.

Darko Mihelic - Cormark Securities - Analyst

Okay. And on a go-forward basis the CAD5 million is coming out of EPIF; is that right?

22

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call

Page 23: Earnings Call Transcript - Manulife · PRESENTATION Operator Please be advised that this conference call is being recorded. Good afternoon and welcome to the Manulife Financial Q2

Steve Roder - Manulife Financial Corporation - Senior EVP and Chief Financial Officer

Yes.

Darko Mihelic - Cormark Securities - Analyst

Okay, great. Thank you.

Operator

Thank you. We have no further questions registered at this time. I would like to return the meeting back over to Mr. Ostler.

Anthony Ostler - Manulife Financial Corporation - IR

Thank you very much, Ann. We will be available after the call if there are any follow-up questions, and don't forget that our Asia Investor Day is onSeptember 7 in Hong Kong. Have a good afternoon, everyone.

Operator

Thank you. The conference has now ended. Please disconnect your lines at this time and we thank you for your participation.

D I S C L A I M E R

Thomson Reuters reserves the right to make changes to documents, content, or other information on this web site without obligation to notify any person of such changes.

In the conference calls upon which Event Transcripts are based, companies may make projections or other forward-looking statements regarding a variety of items. Such forward-looking statements are based uponcurrent expectations and involve risks and uncertainties. Actual results may differ materially from those stated in any forward-looking statement based on a number of important factors and risks, which are morespecifically identified in the companies' most recent SEC filings. Although the companies may indicate and believe that the assumptions underlying the forward-looking statements are reasonable, any of theassumptions could prove inaccurate or incorrect and, therefore, there can be no assurance that the results contemplated in the forward-looking statements will be realized.

THE INFORMATION CONTAINED IN EVENT TRANSCRIPTS IS A TEXTUAL REPRESENTATION OF THE APPLICABLE COMPANY'S CONFERENCE CALL AND WHILE EFFORTS ARE MADE TO PROVIDE AN ACCURATE TRANSCRIPTION,THERE MAY BE MATERIAL ERRORS, OMISSIONS, OR INACCURACIES IN THE REPORTING OF THE SUBSTANCE OF THE CONFERENCE CALLS. IN NO WAY DOES THOMSON REUTERS OR THE APPLICABLE COMPANY ASSUMEANY RESPONSIBILITY FOR ANY INVESTMENT OR OTHER DECISIONS MADE BASED UPON THE INFORMATION PROVIDED ON THIS WEB SITE OR IN ANY EVENT TRANSCRIPT. USERS ARE ADVISED TO REVIEW THE APPLICABLECOMPANY'S CONFERENCE CALL ITSELF AND THE APPLICABLE COMPANY'S SEC FILINGS BEFORE MAKING ANY INVESTMENT OR OTHER DECISIONS.

©2012, Thomson Reuters. All Rights Reserved. 4755249-2012-08-10T14:52:18.497

23

THOMSON REUTERS STREETEVENTS | www.streetevents.com | Contact Us

©2012 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited withoutthe prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks of Thomson Reuters and its affiliatedcompanies.

AUGUST 09, 2012 / 6:00PM, MFC.TO - Q2 2012 Manulife Financial Corporation Earnings Conference Call


Recommended