EarthLink Business

Presenter: Jack Edger

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Company Overview

New Edge Networks and Deltacom have combined to form EarthLink Business.

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Company Mission

Anytime, anywhere, EarthLink keeps customers connected. Our leading-edge Internet, communications and managedIP services deliver the superior and secure experience our customers value and trust.

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Company Summary

• EarthLink, Inc (NASDAQ: ELNK) is a leading provider of Internet Protocol (IP) infrastructure and services to medium-sized and large businesses, enterprise customers, and over 1.5 million residential customers across the United States.

• EarthLink Consumer is a leading Internet Service Provider connecting people to the power and possibilities of the Internet.

• EarthLink Business provides a comprehensive suite of nationwide IP network solutions, voice and managed services supported by an experienced team of professionals focused on best-in-class customer care. Our cost-effective, reliable services help organizations of all sizes and across industries including retail, healthcare, finance and government.

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Company Summary

• Strong Financial Position• EarthLink (NASDAQ: ELNK) has generated over $1 billion

dollars in revenue over the most recent twelve months and is well-positioned to strategically support the needs of customers going forward.

• Stats & Facts– Customers: Over 1.6 million– Revenue: Over $1 billion (most recent 12 months)– Employees: Over 3,000– EarthLink Business Infrastructure:

• Operates a nationwide IP network with underlying fiber assets in 30 of the top 50 MSAs in the country

• 1,322 Central Offices Nationwide• Fiber Optic Network

» 27 states» 71 Metro Rings» 55 IP and circuit-based switches» Over 28,000 Miles in Total Fiber Transport

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Voice of the Customer Program

To best serve our customers, EarthLink Business measures and aims to achieve these 7 key VOC initiatives:

1.Fast Order Interval

2.Done Right the First Time Install

3.Personalized Care

4.A Customer Portal that Delights

5.Accurate Billing

6.Network Stability

7.Timely Maintenance Response

New Edge Networks and Deltacom have combined to form EarthLink Business.

Award-Winning Service Provider

• 2008 Communications Innovator Award for Most Innovative Competitive Carrier— New Paradigm Resources Group

• 2008 North American Telecommunications Service of the Year Award for breakthrough development of MPLS over DSL— Frost & Sullivan

• 2008 North American Customer Value Award for best business portal for large and distributed enterprises— Frost & Sullivan

*Awarded to New Edge Networks, an EarthLink company (now dba EarthLink Business)

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EarthLink BusinessNortheast Network Services

New Edge Networks and Deltacom have combined to form EarthLink Business.

Northeast Network Snapshot

Unparalleled network density so your services are available when and where you need them

• Dense, facilities-based network throughout our footprint• Wholly-owned private network• Advanced technologies proactively monitored and

upgraded• Meshed IP core• 11,000 route miles of fiber• 600+ unique collocation sites

• High-bandwidth, high-capacity, layered network with ring topology for scalability with expandable bandwidth, fault tolerance and resiliency

• IP-Based Distributed Softswitch Architecture supports converged technologies

• Redundant pairs of routers at each site connected through diverse paths to multiple core IP routers

Northeast Network Snapshot

Reliability you can trust

Tools and features keep you up and running• Fully redundant hardware• Multiple, self-healing paths used for all data equipment• Supports industry-leading SLAs for availability, latency and

packet loss• Element Management Systems remotely monitors key

network elements• Established fail-over mechanisms

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EarthLink Business Nationwide Network

Northeast Network

Our unique footprint extends throughout the New England, the

Mid-Atlantic and Upper Midwest regions of the United States

Communicate with EarthLink Business

Real value. We’re uniquely positioned to offer your business the total package:

• an advanced telecom solution customized for you• a single, accountable partner who provides complete

solutions to meet all your requirements • unparalleled network density• the security and protection of 24/7 proactive network

monitoring

Solutions-oriented products. We listen to your needs and challenges, then tailor a solution that meets those requirements. As your business grows and changes, so can your services.

Communicate with EarthLink Business

Proactive Monitoring. EarthLink Business protects your services & your business

• 24/7/365 surveillance of over 10,000 network elements:– Element Management Systems monitor SONET, Dense Wave,

Customer Premise Equipment, routers and ATM routine equipment sweeps and redundancy switching to ensure reliability

• Highly sectionalized network and proactive, real-time monitoring help speed detection and repair

Save with EarthLink Business

Simplified, predictable pricing. • manage your budget more effectively• get the most value from your telecommunications solutions• ease of working with a single, accountable provider

A comprehensive product set. • standalone and integrated voice, data and Internet services• leading-edge technology to make your business more

effective, efficient and productive • suite of managed and hosted solutions provide flexible

options to get the services you need while reducing your capital expenditures

Save with EarthLink Business

A seamless, powerful communications system. • streamline your services • increase productivity and communications effectiveness

Peace of mind. • focus on growing your business and not lost productivity

– products are supported by a robust backbone, dynamic architecture

– 24/7 monitoring by our Network Operations Center – full suite of managed services so you can focus on your

business, not your telecommunications services

Grow with EarthLink Business

Network depth and flexibility. • unparalleled network density• easily expand your services as your business grows• network scalability to support incremental growth

Local presence. • a consultative team that works with you to understand your

needs – now and as your business grows – to define the right solutions

• local market presence and investments in local networks

The right solutions at the right price

We offer a robust portfolio of advanced telecommunications solutions that are flexible and scalable to help your business communicate, save and grow:

• Bundled solutions– high-speed Internet access & unlimited local calling in one plan

• Data & Internet solutions – options ranging from simple Internet access to a fully-meshed,

secure IP network

• VoIP and Voice solutions– a complete set of calling features so you can choose what you

need

• Managed solutions– hardware, configuration, setup and installation combined with

ongoing management, monitoring and maintenance

• Mobility– nationwide wireless coverage on a leading cellular network

Knowledgeable and flexible support

Customer Care.• responsive and flexible • get the answers you need in a timely fashion• Automated Quality Monitoring System to track call

performance

One Connect.• online account management system• secure, anytime online access to your accounts• pay invoices, examine usage patterns, track order and

repair status

Knowledgeable and flexible support

Click to chat.• available at www.onecommunications.com • get the answers you need – in real time• instant message a EarthLink Business Customer Care rep

Virtual Hold Technology system.• you now have a choice when calling our Customer Care Group• select an automated call-back option rather than waiting

on hold• we’ll call YOU back