EarthLink Business SIP Trunking...SIP Trunking interoperability testing was performed between...

EarthLink Business

SIP Trunking

Shoretel IP PBX

Customer Configuration Guide

Implementation Guide

2

Proprietary and Confidential – EarthLink Business

Publication History

First Release: Version 2.0 – April 20, 2012

CHANGE HISTORY

Version Date Change Details Changed By

1.0 4/16/2011 Original Document Draft Muryle Wise

2.0 4/20/2011 Document Updates D.Thompson

2.1 4/23/2012 Document Updates D.Thompson

AUTHOR: Dantley Thompson EarthLink Engineering Muryle Wise EarthLink Engineering


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Table of Contents

Document Purpose ________________________________________________ 4

Product Summary _________________________________________________ 4

Customer Premise Diagram ___________________________________________ 5

Media Attributes and Codec Negotiation ____________________________________ 6

Codec Support ______________________________________________________ 6

G.711u ___________________________________________________________ 6

G.729a ___________________________________________________________ 6

Packetization Time ____________________________________________________ 6

DTMF Support ______________________________________________________ 6

Fax and Modem Support Requirements ____________________________________ 7

North American Numbering Plan Format ____________________________________ 7

Quality of Service Policy _____________________________________________ 7

EarthLink SIP Trunking to IP PBX Interoperability _______________________________ 8

Adtran Software Version Tested ___________________________________________ 8

IP PBX Software Version Tested ____________________________________________ 8

InGate Software Version Tested ___________________________________________ 8

EarthLink Open Issues & Non-Supported Features ________________________________ 8

Shoretel Open Issues & Non-Supported Features _________________________________ 8

InGate Installation _________________________________________________ 9

IP PBX Configuration for EarthLink SIP Trunking with InGate SIParator __________________ 59

Shoretel IP PBX Configuration ____________________________________________ 59

Product Support and Contact Information __________________________________ 69

EarthLink SIP Trunking Turn-up Testing Procedure _____________________________ 70


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Document Purpose The purpose of this document is to provide a detailed technical description and best practices for

successful implementation of the EarthLink SIP Trunking Product for the Shoretel IP PBX with the Adtran

Router and InGate SIParator. This document provides information relative to the overall network

topology as well as definition and configuration standards for each device associated with the product.

Also described within this document are product guidelines and product limitations. This document is to

serve as product reference and guide to EarthLink Customers.

Product Summary The EarthLink Business SIP Trunking product is a complete VoIP (Voice over IP) solution based on the SIP

(Session Initiation Protocol) signaling protocol. The SIP Protocol is responsible for set-up and tear-down

of voice calls and overall feature and functionality. The SIP Trunking product can be offered as an overlay

to several of EarthLink’s existing products such as Internet and MPLS based products. EarthLink Business’

SIP Trunking solution will be served off a MetaSphere Call Feature Server (CFS) fronted by an ACME

packet SBC (Session Border Controller). The CFS acts as the centerpiece for call control and feature

interaction. The EarthLink Business SIP Trunking Product will primarily use Adtran CPE (Customer

Premise Equipment) along with the InGate SIParator. The MetaSphere CFS Platform is a geo-redundant,

high availability solution and serves as the primary element in EarthLink’s Hosted Voice and SIP Trunking

Product families.

In addition to the basic call control, advanced call routing functionality is available with EarthLink’s SIP

Trunking product with MetaSphere Enhanced Application Server (EAS) Platform which consists of

multiple applications and servers integrated into high availability solution.

The Acme Packet SBC masks private to public IP Address space to provide a safe and secure means of

communication between the SIP Server and IP PBX. All SIP traffic destined to, or originating from the

MetaSphere CFS, traverses through the ACME Packet SBC. The same policy relates to the CPE device

installed at the customer premise. The Acme Packet SBC and InGate SIParator resolve NAT (Network

Address Translation) related issues exposed when SIP traffic passes through a firewall.


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Customer Premise Diagram

Adtran Eth 0/2 10.198 Voice IP:

Title: SIP Trunking-InGate to IP PBX and Adtran

Rev.01 Date: 4/20/2012 Drawing by: Dantley Thompson

4/23/2012EarthLink SIP Trunking-InGate to IP PBX and Adtran for T1 based Customer

1 3 5 7 9 1 1 1 3 1 5 1 7 1 9 2 1 23 G3G1

LINK / A C T

S T A T PoE

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2 4 6 8 1 0 1 2 1 4 1 6 1 8 2 0 2 2 24

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G1

G2

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CONSOLE

G4G2

Power over Ethernet

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EarthLink T1 from Network to Adtran NET T1 0/1

Adtran ETH 0/1 to Customers Ethernet Switch

InGate Eth 0 to Customers Ethernet Switch

Adtran ETH 0/2 to

InGate Eth 1

IP PBX to Customers

Ethernet Switch

InGate Eth 1 10.198 Voice IP:

InGate Eth 0 Private IP:

InGate/Rear-View

Adtran 900e/Rear-View

EarthLink

Network

206.252.x.x /30

206.252.x.x /30

192.168.x.x /24

IP PBX Private IP:

192.168.x.x /24

ShoreGear Switch

ShoreTel Application

Server

Figure 1-EarthLink SIP Trunking-Connections from Adtran CPE to IP PBX


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Media Attributes and Codec Negotiation

Codec Support A voice codec (coder/decoder) is a hardware/software module/algorithm that takes an analog or digital

voice stream and encodes it into an IP packet. For the EarthLink Business SIP Trunking Product, we

currently support two (2) of the most common codec’s utilized in the continental United States, G.711u

and G.729a. The preferred codec offered by EarthLink in the default configuration model is G.711u, then

G.729a. Basically this means that the call will negotiate using the G.711u codec first, as long as the

terminating end sends G.711u as the first or primary offered codec. The paragraphs below provide

more detailed information related to the codec’s and other requirements associated with proper

negotiation of the media/RTP.

G.711u G.711u is the most common uncompressed audio codec deployed in the US. Because it is

uncompressed, it supports the highest level of quality for the call. Typically the G.711u consumes

90Kbps-100Kbps per call. The standard sampling rate of 8kHz is used for the G.711u codec.

G.729a G.729a is the most common codec utilized to support compressed audio utilized in the US. Because it is

compressed, it is perceived to have a lower voice quality than that of G.711u, however most people

would never be able to tell the difference. Typically the G.729 consumes 30Kbps-40Kbps per call. The

standard sampling rate of 8kHz is used for the G.729a codec.

Packetization Time

Packetization Time determines how often the audio stream is sampled and how often an IP packet is

created. The standard packetization times are 10ms, 20ms, 30ms, and 40ms. EarthLink Media

Gateway’s have been statically configured to use a 20ms packetization time. IP Phones and/or Voice

Applications will need to configure their equipment for a 20ms packetization time before audio traffic

can be reliably passed across the EarthLink IP Voice network.

DTMF Support

EarthLink supports the transmission of Dual-Tone Multi-frequency (DTMF) digits through the

implementation of RFC2833. This RFC covers the basis of including DTMF digits within the media/RTP

path of the call. EarthLink recommends for Customers to configure their IP PBX’s and/or Voice

Applications to use RFC2833 to allow for DTMF to be passed properly and detected across the EarthLink

IP Voice network.


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Fax and Modem Support Requirements Currently, analog devices such as faxes and modems MUST be provisioned using the G.711u codec only.

“SIP” to analog lines are supported as SIP Lines off the Adtran FXS Ports. The customer may also

configure the IP PBX to use analog extensions for faxes and modems. This method can be supported

utilizing the G.711u codec only. T.38 is currently not supported.

North American Numbering Plan Format Currently, the EarthLink Business Hosted Voice product only supports the North American Numbering

Plan Format. A Global Numbering Plan Format, such as E.164, is currently not supported.

Quality of Service Policy To ensure the best possible voice quality, EarthLink will mark and match all VoIP traffic related to SIP

(Session Initiation Protocol) and RTP (Real-Time Transport Protocol). EarthLink VoIP and/or Real-Time

based appliances and applications are configured to use DSCP (Differentiated Services Code Point) “46”

for all signaling traffic (SIP) and DSCP “46” for all Real-Time traffic (RTP) for Layer three priority. The

Customers IP PBX MUST also be configured to use DSCP “46” to provide prioritization for SIP and RTP.

Marking the DSCP field in the IP packet header will allow for packet classification to be matched and

provide priority across EarthLink’s network. This also ensures QoS specifications outlined in SLA (Service

Level Agreements) can be sufficiently met between EarthLink and the customer.


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EarthLink SIP Trunking to IP PBX Interoperability SIP Trunking interoperability testing was performed between EarthLink and the IP PBX. All phases of the

test plan were executed against the actual configuration used in a customer deployment. The

information below provides the Adtran and IP PBX software versions tested as well as an issue summary

and non-supported elements discovered during compliance testing in the EarthLink Lab.

Adtran Software Version Tested Adtran TA908e version A4.09

IP PBX Software Version Tested Shoretel 12.2 Build 17.41.2420.0

InGate Software Version Tested InGate version 4.9.2

EarthLink Open Issues & Non-Supported Features Registration is currently not supported for the EarthLink SIP Trunking Product.

When the originating calling number in present in the FROM Header, the main billing

telephone number or DID belonging to the trunk group must be provided via the PAI (P-

Asserted Identity) Header or via the Diversion Header on Call Transfer and Call Forward calls

for the call to pass through the Metaswitch and billed correctly.

Shoretel does not support DSCP “46” for all signaling traffic (SIP). Prioritization would need

to be done in the network at the layer 3 level.

Shoretel Open Issues & Non-Supported Features Authorization/Challenge on INVITE without Registration is not supported by the Shoretel

PBX. Authorization must be turned off/“Unchecked” in the Metaswitch.

The Shoretel does not support any type of “SIP REFER” messaging. Any call transfer, Call

Forwarding, or Conferencing will require additional trunks members for each leg of the

call. Since each leg of the call is a new call, caller ID will not be passed through the PBX.

Shoretel is currently sending media at 102 for DTMF. EarthLink requires RFC2833, which is

indicated as 101 in the SDP portion of the SIP Message. A support ticket is currently

opened with Shoretel to resolve this issue.

Prerequisites ShoreTel's SIP Trunking Best Practices (https://www.shoretel.com/resource-center/sip-trunking)

dictate an InGate SIParator as a part of the solution. This manufacturer requirement was included in the certification and is needed for successful deployment with EarthLink SIP Trunking. Included are configurations for the SIParator but customer is responsible for procurement of this device.


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InGate Installation

Physical Installation of Pre-Configured InGate Some InGate devices will be preconfigured by EarthLink prior to shipping. In the event that the device has been preconfigured, the steps below outline how to physically install the InGate device. For a preconfigured InGate, steps 1-4 below is the only steps required. If the InGate device has not been pre-configured, please start at Section 3 of this document.

1. Required Steps for Physical Installation of the Preconfigured InGateS T E P #

Steps to be completed. Expected Result

1 Plug the power cable into the InGate device.

Device powers on.

2 With an Ethernet Cat.5e patch cable, connect the Ethernet port 0 (Labeled Eth0) on the InGate to the Customer’s Layer 2 Ethernet Switch. This should be the same Ethernet switch that the customer’s PBX is connected to.

Green light should come on above the physical Ethernet port on the Customer Layer 2 Ethernet switch that the InGate is plugged into.

3 With an Ethernet Cat.5e patch cable, connect the Ethernet port 1 (Labeled Eth1) on the InGate to the Adtran 908e or NetVanta router. This is typically assigned to Eth port 0/2 on the Adtran.

Green and Amber light should come on each side of the physical Ethernet port on the Adtran 908e or NetVanta Router that the InGate is plugged into.

4 Physical Connection process for InGate complete.

The diagram below provides a diagram of the steps listed above.


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Adtran Eth 0/2 10.198 Voice IP:

Title: SIP Trunking-InGate to IP PBX and Adtran

Rev.01 Date: 4/20/2012 Drawing by: Dantley Thompson

4/23/2012EarthLink SIP Trunking-InGate to IP PBX and Adtran for T1 based Customer

1 3 5 7 9 1 1 1 3 1 5 1 7 1 9 2 1 23 G3G1

LINK / A C T

S T A T PoE

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Power over Ethernet

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EarthLink T1 from Network to Adtran NET T1 0/1

Adtran ETH 0/1 to Customers Ethernet Switch

InGate Eth 0 to Customers Ethernet Switch

Adtran ETH 0/2 to

InGate Eth 1

IP PBX to Customers

Ethernet Switch

InGate Eth 1 10.198 Voice IP:

InGate Eth 0 Private IP:

InGate/Rear-View

Adtran 900e/Rear-View

EarthLink

Network

206.252.x.x /30

206.252.x.x /30

192.168.x.x /24

IP PBX Private IP:

192.168.x.x /24

ShoreGear Switch

ShoreTel Application

Server

Figure 2-Example of InGate Physical Connectivity


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2. Configuring the InGate using the InGate Start-up Tool

2.1 InGate Start-up Tool Overview The InGate Startup Tool is designed to simplify the initial “out of the box” commissioning and programming of the Network Topology and SIP Trunk deployments. The tool will automatically configure the InGate SIParator to work with the IP-PBX and EarthLink Business SIP Trunking Product. The Start-up Tool automatically defines most of the routing and configuration needed to enable communication between the customers IP-PBX and EarthLink over SIP Trunks. Thanks to detailed interoperability testing, InGate has been able to create this tool with pre-configured set-up for several of the leading IP-PBX vendors and ITSPs.

The InGate Startup Tool is available free of charge for InGate SIParators. Get the latest version of the Startup Tool at http://www.ingate.com/Startup_Tool.php

Make sure that you always have the latest version of the configuration tool as InGate continuously adds new vendors once interoperability testing is complete.

The Startup Tool will install and run on any Windows 2000, Windows XP, Windows Vista, and on Linux operating systems.

Keep in mind, the InGate Startup Tool is a commissioning tool, not an alternate administration tool. This tool is meant to get an “out of the box” InGate started with a pre-configured setup, enough to make your first call from IP-PBX to EarthLink Business over SIP Trunks. Additional programming and administration of this InGate unit should be done through the Web Administration once the device is up an operational.

http://www.ingate.com/Startup_Tool.php


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2.2 InGate Start-up Tool Installation

The following procedure will guide you through the download and installation of the InGate Startup Tool on a Window XP operating system. There may be minor variances with other operating systems.

2.2.1 InGate Start-up Tool Download and Upgrade Steps

1. Go to http://www.ingate.com/startuptool.php and click “Download” to begin the download process.

2. Select “Save” to save the StartupTool-xxx.zip file to a location of your choice.

3. In the StartupTool-xxx.zip, Open or Extract/Run the “StartupTool.msi” file. This will begin the software installation process.

4. Select “Run”, in the Windows - Security Warning window.

http://www.ingate.com/startuptool.php


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5. Select “Next” to continue to install the Startup Tool.

6. Define the installation folder location you wish to install the InGate Startup Tool, who is allowed to use this Startup Tool, then select “Next” to confirm the entry.

7. Select “Next” to confirm the installation.


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8. Once the installation is complete, select “Close”. Now the Startup Tool can be used. The Startup Tool can be

found in the Start Menu or via a short-cut on the desktop.


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2.3 Connecting to the InGate and the Start-up Tool

From the factory, the InGate SIParator does not come preconfigured with an IP address or Password to administer the unit. Web administration is not possible unless an IP Address and Password are assigned to the unit via the Startup Tool or Console port. The following steps below describe a process to connect the InGate unit to the network then have the InGate Startup Tool assign an IP Address and Password to the Unit.

2.3.1 Physical Connection Steps and Diagrams

1. Connect Power to the Unit. 2. Connect an Ethernet cable to “Eth0”. This Ethernet cable should connect to an Ethernet Switch/LAN. Below are some illustrations indicating “Eth0”on each of the InGate Model types.

InGate 1190 Firewall and SIParator 19 (Back)

InGate 1500/1550/1650 Firewall and SIParator 50/55/65


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2.4 Using the InGate Start-up Tool

There are three primary reasons for using the InGate Startup Tool. First, is to perform an initial “Out of the Box” configuration of the InGate device for the first time. Second is to change or update an existing configuration. Third is to register the unit, install a License Key, and upgrade the unit to the latest software.

2.4.1 Configure the InGate for the first time

As stated earlier in this document, the InGate SIParator does not come preconfigured with a default IP address or password. Prior to starting the steps below, you must know the private IP address you want to assign Eth 0 of the InGate device. The PC/Laptop with the Startup Tool must be assigned a private IP address in the same network segment and subnet as what you will be defining for Eth 0 of the InGate device. It is required that the InGate unit and the Startup Tool are on the same LAN Subnet to which you are going to assign an IP Address to the InGate unit.

Note: When configuring the unit for the first time, avoid having the Startup Tool on a PC/Laptop on a different Subnet, or across a Router, or NAT device, Tagged VLAN, or VPN Tunnel. Keep the network Simple.

2.4.2 InGate IP and Password Configuration using the Start-up Tool

1. Launch the Startup Tool

2. Select the Model type of the InGate Unit, and then click “Next”.

Note: In the EarthLink configuration, this value will always be one of the values for SIParator 19, 50, 55, 65 or 95. The device to be selected will be noted on the Customer order information.


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3. In the “Select first what you would like to do”, select “Configure the unit for the first time”.

4. In the “Select first what you would like to do”, select “Configure SIP Trunking” for the tool to configure SIP Trunking, then continue to step 5 below.

Figure 3-Example of InGate Start-up Tool Initial Configuration Page

Note: The InGate private side/Eth 0 IP address will be defined on the Customer Order information


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5. In the “Inside (Interface Eth0)”, Enter the IP Address to be assigned to the private side / Eth 0 InGate Unit.

6. Enter the MAC Address of the InGate unit The MAC Address, must be defined identical to how it appears on the InGate device. This will be used to find the unit on the network.

Note: The MAC Address can be found on the sticker, usually attached to the bottom or back of the unit

7. In the “Select a Password”, enter the Password to be assigned to the InGate unit.

Note: The InGate Password will be defined on the Customer Order information

8. Once all required values are entered, the “Contact” button will become active. Press the “Contact” button to have the Startup Tool find the InGate unit on the network and assign the IP Address and Password.

9. The InGate will then go through the process or loading the information and reboot.

10. To continue, click on the Licenses and Upgrades tab. These steps are outlined below in section 3.4.3 InGate License Configuration.

2.4.3 InGate License Configuration using the Start-up Tool

Available online at www.ingate.com, a customer, VAR, distributor can login (http://www.ingate.com/login.php) and register units, obtain software upgrades, register licenses, access documentation, and download information for the installation, configuration and use of InGate products.

InGate device Registration and Licensing of the EarthLink purchased InGate devices will be performed by Purchasing and Warehouse personnel. The license file will be emailed to the technician performing the installation. The .lic (License File) will be loaded the by following the steps outlined below.

http://www.ingate.com/login.php


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1. Since the InGate device has been registered and a license file has been manually acquired, select “I have the license on my PC”, and click the “Install” button.

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2. Browse to the .lic located on your PC/Laptop associated with this InGate device and select the proper license file to be installed.


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3. After the license file has been selected, click on the “Install” button again to install the license file to the InGate device.

4. The InGate device will load the license file and reboot.

5. Click on the Network Topology tab to continue configuring device. These steps are outlined in Section 3.4.5, Network Topology, below.


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2.4.4 InGate Network Topology, HTTPS Certificate, IP PBX, and EarthLink SIP Trunk Configuration using the Start-up Tool

The Network Topology is where the IP Addresses, Netmask, Default Gateways, Public IP Address of NAT’ed Firewall, and DNS Servers are assigned to the InGate device. The configuration of the Network Topology is dependent on the deployment (Product) type. Be sure to select the product type that matches the network setup requirements, as each type has a unique set of programming and deployment guidelines. EarthLink will deploy the InGate devices as a Standalone SIParator. All IP related information to be populated in the fields below will be indicated on the Customer order information.

When deploying an InGate SIParator in a Standalone configuration, the SIParator resides between the customer private LAN network (must be on the same LAN and subnet of the IP PBX), and EarthLink’s IP Voice network. The Default Gateway for the InGate SIParator will be the IP address associated with the routers Ethernet interface that connects to the InGate. Adtran TA908e and NetVanta series CPE routers will use Eth 0/2 to connect to Eth 1 of the InGate device. Typically, the EarthLink SIP Voice network is defined as a 206.252.x.x /30 address and is routable across EarthLink’s network for customers with and without MPLS VPN services. The customer’s and/or EarthLink’s supplied Firewall is parallel to and independent of the SIParator. The Firewall is the primary edge device for all data traffic out of the LAN to the Internet. The SIParator is the primary edge device for all “SIP Trunk“ related voice traffic out of the LAN to EarthLink. Below is an example of the Network Topology page and starting at step one below outlines the configuration of the Network Topology page using the InGate Start-up Tool.


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Figure 4-Example of Network Topology Page in Start-up Tool


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2.4.5 Configuration steps for the InGate Network Topology

1. In Product Type, select “Standalone SIParator”.

2. Define the IP Address and Netmask of the inside LAN (Interface Eth0). This is the IP Address that will be used on the InGate unit to connect to the private LAN network and communicate to the IP PBX. The values in the fields below are for example only, the correct IP Address and Netmask will be indicated on the customer order information.

3. Define the Outside (Interface Eth1) IP Address and Netmask. This IP Address, typically a 206.252.x.x /30 address, will be used on the EarthLink side on the InGate unit and will communicate back to EarthLink’s SIP Voice Network. The values in the fields below are for example only, the correct IP Address and Netmask will be indicated on the customer order information.

Note: Do Not select “Use DHCP to obtain IP”, make sure this box is not checked

4. Select “Allow https access to web interface from Internet”. The values in the fields below are for example only, the correct IP Address and Netmask will be indicated on the customer order information.


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5. Enter the Default Gateway for the InGate SIParator. The Default Gateway for the InGate SIParator will be the IP Address assigned to Eth 0/2 on the Adtran TA or NetVanta router or the IP Address supplied by the customer. The correct InGate Gateway IP address will be indicated on the customer order information. The values in the fields below are for example only, the correct IP Address and Netmask will be indicated on the customer order information.

6. Enter EarthLink’s Primary and Secondary “Voice” DNS server IP addresses in these “DNS server” fields.

Primary DNS: 207.230.65.90

Secondary DNS: 207.230.65.74

7. Once all fields have been complete, click on the IP-PBX tab at the top of the Window.


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8. The “Create Certificate for HTTPS Access” window will be displayed

9. Fill out the field identical to what is indicated in the illustration below, then click OK

10. Once you click “OK” the IP-PBX page is available for modification. Continue the installation by clicking on the IP-PBX tab and following the steps outlined in the IP-PBX, Section 3.4.6 below.


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2.4.6 Configuration steps for the InGate IP-PBX

The IP-PBX section is where the IP Addresses and Domain location are provided to the InGate unit. The configuration of the IP-PBX will allow the InGate unit to know the location of the IP-PBX to direct SIP traffic for use with SIP Trunking and Remote Phones. The IP Address of the IP-PBX must be on the same network subnet as the IP Address of the inside interface of the InGate unit. InGate has confirmed interoperability with many of the leading IP-PBX vendors. Follow the steps below to configure the InGate for the type of IP-PBX the InGate will connect to.

Figure 5-Example of InGate Start-up Tool IP-PBX Page


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1. In the IP-PBX Type drop down list, select Shoretel as the IP PBX type. InGate has confirmed interoperability with many of the leading IP-PBX vendors. The unique requirements of the vendor testing are contained in the Startup Tool.

Note: The IP-PBX system type and associated IP address will be defined on the Customer Order information


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2. Enter the IP Address of the IP-PBX. The IP Address must be on the same private LAN/ subnet as the private side, Eth 0, of the InGate unit.

3. This completes the IP-PBX portion of the Start-up Tool. Next, continue to the ITSP tab and follow the steps outlined in Section 3.4.7, Configuration steps for the ITSP.


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2.4.7 Configuration steps for the InGate ITSP

The ITSP section is where all of the attributes of the SIP Trunking Service Provider are programmed. Details like the IP Addresses or Domain, DIDs, Authentication Account information, Prefixes, and PBX local number are configured on this page. The configuration of the ITSP will allow for the InGate unit to know the location of the ITSP to direct SIP traffic for the use with SIP Trunking. InGate has confirmed interoperability with many of the leading ITSP vendors, such as EarthLink. Starting at step one below, follow these steps to configure the InGate as EarthLink as the Service Provider.

1. In the ITSP drop down list, select Deltacom.

Note: Service Providers come in one of two flavors, either they have a trusted IP deployment or they require a Registration account. Although EarthLink’s implementation is a “trusted IP deployment” model, calls are still challenged and required to authenticate to the MetaSwitch Application Server.


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2. In the “Account Information” section, enter the Authentication name, Domain, and Password. The information entered in the fields below will be indicated on the Customer order information.

3. Enter the DID (Username) which the InGate will authenticate to EarthLink. The information entered in the fields below will be indicated on the Customer order information.

4. This completes the last step for configuring the InGate device. Click the “Upload Configuration” tab at the top of the Start-up Tool Window. Next we will upload the configuration to the unit as outlined in steps below in Section 3.4.8 Uploading the configuration.


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2.4.8 Configuration steps for the InGate Upload Configuration

At this point the Startup Tool has all the information required to push a database into the InGate unit. The Startup Tool can also create a backup file for later use. Follow the steps below to upload the configuration into the InGate device.

1. Press the “Upload” button. Upon pressing the “Upload” button the Startup Tool will push a database into the InGate unit.


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2. When the Startup has finished uploading the database a window will appear. Click “OK”. The Startup Tool will launch a default browser and direct you to the InGate Web GUI.

3. Although the Startup Tool has pushed a database into the InGate unit, the changes have not been applied to the unit. To apply the changes follow the steps starting with step 4 below.

4. Login to the device with the credentials below.

Username: admin

Password: (password specified on the customer order information)


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5. Once logged into the unit click on “Administration”


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6. Press “Apply Configuration” to apply the changes to the InGate unit.

7. A new page will appear after the previous step requesting to save the configuration. Press “Save Configuration” to complete the saving process.

8. Once this is complete, the InGate device configuration via the start-up tool process is complete. The steps outlined below provide detail to make the required changes to connect to the EarthLink MetaSwitch Platform.


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2.4.9 InGate configuration for connecting to EarthLink’s MetaSwitch Application Server

Once the InGate Start-up Tool process has been completed, the steps below outlines the required configuration to insure the SIP messaging and SIP authentication work properly to EarthLink’s MetaSwitch Call Feature Server. The steps below do not have to be performed in any particular order, but must be applied and saved once complete.

1. Open Internet Explorer and input the IP Address assigned to Eth 0 of the InGate in the URL field as http://x.x.x.x (Ex: http://192.168.100.5), if accessing from the customers private network. If accessing remotely from the EarthLink network, input the IP Address assigned to Eth 1 of the InGate in the URL field as https://x.x.x.x (Ex: https://206.252.x.x) or https://2.x.x.x:6010 address for MPLS customers.

http://192.168.100.5/

https://x.x.x.x/

https://10.198.x.x/


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2. When the login screen appears, type in the user name and password in to the appropriate fields. The login user name is “admin” and the password is specified on the order information.

3. Once logged in, click on the “Network” tab.

4. Once the Network page appears, click on the “Networks and Computers” tab.


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5. Located in the ITSP_IP row, select and delete the IP specified for the ITSP_IP under the “DNS Name or IP Address” field.


39


6. Next, input the correct IP address in the ITSP_IP row, for the ITSP_IP under the “DNS Name or IP Address” field as specified on the order. This is the EarthLink Acme Packet SBC IP address.


40


7. Once complete, click “Save”.


41


8. Next, click on the “SIP Traffic” tab at the top of the page.


42


9. Then, click on the “SIP Accounts” sub-tab under the “SIP Traffic” tab.


43


10. Under the Account type field near the bottom right of the “SIP Accounts” page click on the drop down arrow and select Domain.


44


11. Once Domain has been selected, click “Save”.


45


12. Next, click on the “Dial Plan” sub-tab under the “SIP Traffic” tab.


46


13. Then, scroll down to the “Forward To” Header on the “Dial Plan” page.


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14. Under the “Forward To” header, one of the Names of the rows is Deltacom. In the Deltacom row, under the “Use This Account” header, use the drop down menu, to select the correct SIP Account. This should match the account on the specified on the “SIP Accounts” tab.


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15. Once the SIP Account is selected, next highlight and delete the contents in the field “Or this Reg Expr” in the same Deltacom row.


49


16. Once complete with these two steps the “Forward To” row for Deltacom should look like the example below, except the SIP account will have a different number or set of characters.


50


17. Next, scroll to the bottom of the page and click “Save”.


51


18. Next, click on the “Routing” sub-tab under the “SIP Traffic” tab.


52


19. On the “Routing” page, click in the “check box” under the “Delete Row” header under the “DNS Override for SIP Requests” field. This box should not show a check mark to properly delete the row.


53


20. Next, scroll to the bottom of the page and click “Save”.


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21. Next, scroll up to the top of the page click on the “Administration” tab.


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22. Click the Save/Load Configuration sub-tab below the “Administration” tab.


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23. Click “Apply” Configuration.


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24. Click “Save” Configuration.


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25. After clicking on “Save Configuration” and the unit updates with the changes, the main “Administration page should display and state “Configuration applied and saved”.

26. This completes the InGate configuration process.

****For final installation and configuration acceptance of the InGate contact****

Dantley Thompson | Systems Engineer | EarthLink Business

E: [email protected] | O: 256-241-6032 | M: 256-438-3340

mailto:[email protected]


59


IP PBX Configuration for EarthLink SIP Trunking with InGate SIParator The steps below provide a step by step guide for configuration of the Shoretel IP PBX for the EarthLink

SIP Trunking Product. Basic configuration of the Shoretel Application should be complete and the

ShoreGear switch and Shoretel server running the application MUST be connected to the LAN prior to

configuring the system for SIP Trunking.

Shoretel IP PBX Configuration The following screen-shots below are using Shoretel 12.2 Build 17.41.2420.0. These steps outline the configuration of the Service Appliance 100 Planning, Installation and Administration Guide to work with EarthLink’s SIP Trunking product with the InGate SIParator. For more detailed information the Shoretel Knowledgebase application can be used. Setup configuration of the 40/8 (Shoretel PBX)

To configure the IP address manually, you need the following:

• Valid IP address for the segment in which you want to install the SA-100.

• Computer with terminal emulation software installed.

• Null modem DB-9 serial cable. Step 1 Connect the DB-9 serial cable to the serial port on the back panel of the SA- 100 to the serial port on a computer. Step 2 Hook up the SA-100 power cable and turn the unit and computer on. NOTE The SA-100 performs a start-up process when it is turned on. A sequence of numbers flash on the LED panel during start up, and a solid LED appears when the process is complete. The process takes about 30 seconds. Step 3 On the computer, start a terminal emulation program and set the following parameters:

On the computer, start a terminal emulation program and set the following parameters:

• Baud rate: 19200 bps

• Data Bits: 8

• Parity: None

• Stop Bit: 1

• Flow control: None

At the Login prompt, type the user ID required to enter the CLI interface and press Enter. The default login name is admin. The Password prompt appears.

At the Password prompt, type the password required to enter the CLI interface and press Enter. The default password is ShoreTel. The ShoreTel command line interface as shown in Figure 5-2 appears.


60


Type 3 and press Enter to change the system configuration. The Change System

Type 6 and press Enter to disable DHCP. The DHCP prompt appears.

Type n and press Enter to disable DHCP.

Type 1 and press Enter. The Change IP address prompt appears

Type the IP address that you want to assign to the SA-100 and press Enter.

Type 2 and press Enter. The Change IP subnet mask prompt appears.

Type the IP address of the subnet where the SA-100 is to appear.

Type 3 and press Enter. The Change gateway IP address prompt appears.

Type the IP address of the gateway that you want the SA-100 to use.

Type 0 and Enter to return to the Change System Congifuration menu

Type 4 and press Enter to reboot. The prompt Are you sure you want to reboot? appears.

Type y. The prompt Save your changes? appears.

Type y. The SA-100 will save the static IP settings and reboot.


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Shoretel SIP Trunk License Verification

From Shoretel Director

From the Navigation Pane, Administration, Site Parameters, License, Key

Select new and enter the key code provided by Shoretel and a description, and save.

Once you have entered your key codes select “Register and Request System Key”

Confirm Shoretel is licensed for SIP Trunk

Channels. The number of Instances will

determine how many concurrent calls can be

handled simultaneously.


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Turning off Port 5004 for RTP

Launch ShoreWare Director

Click Administration > Call Control > Options. The Call Control Options page appears.

Set the DTMF

payload to

101 for

RFC2833


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Codec Option In the ShoreWare Director pane, click Administration > Call Control > Codec List

Select New and add two Codec list one for G.711 only, and one for G.729 prefer.

Uncheck

the Always

Use Port

5004 for

RTP check

box.

Set to

Diffserv Dec.

to 184. This

will set DSCP

to 46.

Highlight

‘PCMU/8000 and

add to Codec List

members

Enter a new name

for G.711 only

Enter a new

name for

G.729

preferred,

G.711 optional.


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Adding a SA-100 to a ShoreTel Site In the ShoreWare Director pane, click Administration > Platform Hardware > Voice

Switches/Service Appliances > Primary

ShoreTel site parameters

In the ShoreWare Director pane, click Administration > Site >

Double Click on Site

Select Site Select Type Select Go

Highlight ‘G729/8000,

and add to Codec list

members. Highlight

‘PCMU/8000, and add

to Codec list

members. . Highlight

‘PCMA/8000, and add

to Codec list


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Select Site

Local Area Code

Drop down to select

codec list previously

defined

Drop down to select

codec list previously

defined.


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Example Configuration

Five SIP Phones, Five SIP Trunks, Four conference ports, and one FXS line.

Shoretel has a Harmonic Converter that provide RJ21X conversion to the 25 pair Amphenol.

If not pairs 5/30 port 1, 6/31 port 2, and so on.

Adding an SIP trunk Group In the ShoreWare Director pane, click Administration > Trunks > Trunk Group

Enter Name and

description.

Click on find switches,

select IP of switch you

would like to add.

Select ‘Go’ to add a

SIP trunk group in

the headquarters

site.


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Inter Name of

Trunk Group

From drop down

select _ATTBVOIP

Enter the number

of digits expected

from the Telco.

Drop down select user

group that will use this

Trunk Group.

Enter access digit

for outside line.

Local Area Code

Billing Number

“Trunking Services”

are customer

specific

User defined, used to

map DID to extension.


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Adding an SIP trunk Members In the ShoreWare Director pane, click Administration > Trunk > Individual Trunks

Repeat for each member.

“Trunking Digit

Manipulation” leave all

fields unchecked.

Select ‘GO’ to add

trunk members.

Enter Name

Drop down,

select switch.

name.

Enter the I.P. of

the InGate

Private I.P.

address.


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Product Support and Contact Information The information below provides contact information for assistance in configuration and

troubleshooting EarthLink’s SIP Trunking service.

EarthLink Support: (800)239-3000 or http://www.earthlinkbusiness.com/

24x7 Support Availability

Shoretel Support (NTAC): (877) 295-0099 or

o https://login.shoretel.com

o 24x7 Support Availability

http://www.earthlinkbusiness.com/

https://login.shoretel.com/


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EarthLink SIP Trunking Turn-up Testing Procedure To ensure proper call negotiation can be established between EarthLink and the IP PBX, the test steps

below MUST be executed during the initial turn-up process.

SIP Trunking Test Steps:

1. Test an outbound call to a Local Number. Check for Ring-back, 2-way Audio, and Call Quality.

2. Test an outbound call to a Long Distance Number. Check for Ring-back, 2-way Audio, and Call

Quality.

3. Test an outbound call to an International Number. Check for Ring-back, 2-way Audio, and Call

Quality.

4. Test an outbound call to a Toll-Free Number. Check for Ring-back, 2-way Audio, and Call Quality.

5. Test an inbound call that lasts greater than 10 minutes

6. Test an outbound call that lasts greater than 10 minutes

7. Test simultaneous inbound and outbound calls to PSTN

8. Test an outbound Call to Operator “0”

9. Test an outbound Call to Directory Assistance “411”

10. Test a “911” Call (IDENTIFY TO THE 911 OPERATOR THAT THIS IS A TEST). Ask them to provide

phone number, address and secondary or alternate number if available.

11. Test an inbound call to an internal DID. Check for Ring-back, 2-way Audio, and Call Quality.

12. Test an inbound call to Auto-Attendant. Check DTMF and Call Quality

13. Test an outbound call to an Auto-Attendant/IVR and verify DTMF

14. Test Call Transfer off-site

15. Test Call Forward off-site

Notes:

Date post:	22-Aug-2020
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