Date post: | 15-Apr-2017 |
Category: |
Education |
Upload: | iris-buunk |
View: | 110 times |
Download: | 2 times |
EASIER, BETTER, FASTER?How social media facilitate tacit knowledge sharing practices between employees within the public sector.
Iris BuunkPhD StudentCentre for Social Informatics School of ComputingInstitute for Informatics and Digital Innovation
Public sector
Tacit knowledge
Social media
Knowledge sharing?
'We know more than we can tell.'
Michel Polanyi(1891-1976)
Slide 7
Ideas, trips, experiences, know-how, lessons learned, best practices,feelings, intuition, values
Tacit knowledge dimensions. (Nonaka, 1994; Panahi, 2013)
The SECI model. Nonaka (1995)
What if…?
Knowledge silos
How to share tacit knowledge?
1234567891011121314151617181920
Communities of Practice Informal talks
Story telling…
Tacit knowledge sharing online
Why social media?
Social media enable social interactions between people wherever they are located.
There is a lack of evidence on how well they facilitate the sharing of tacit knowledge.
Population
Scotland
Rest of UK?
Semi structured interviews
Expected results…?
Why is it important?
Enhance working practices
Enable collective intelligence
Facilitate problems solving
Contribute to the organisational
learning process
The future… Easier, faster, better?
Image sources Nonaka: https://www.mitsui.com/jp/en/company/outline/officer/1209391_7041.html Hopper: http://imgur.com/986rUkr Silos: https://commons.wikimedia.org/wiki/File:Ralls_Texas_Grain_Silos_2010.jpg Stormtroopers: http://megacpstorm.blogspot.co.uk/ Discussion: https://nfcgroup.com.au/consulting/ Network: https://freerangestock.com/photos/39847/the-social-network--people-networking-and-creating-bonds-conta.html Video conferencing: https://www.flickr.com/photos/gperspective/8540228058 Online communication: https://elearningindustry.com/wp-content/uploads/2014/09/Learning-talking-in-a-group-with-other-people.jpg Social media: http://www.imagenslivres.com/redes-sociais-ligadas-por-malha-de-triangulos Measuring invisible: http://www.oecdbetterlifeindex.org/media/bli/images/ArtInvisible.jpg Public sector: http://news.prca.org.uk/martin-cresswell-appointed-as-prcas-public-sector-group-chairman Survey: https://commons.wikimedia.org/wiki/File:Online_Survey_Icon_or_logo.svg Knowledge Hub: https://khub.net Micro: http://www.ikmultimedia.com/products/irigmic Mobile phone: http://www.istockphoto.com/vector/vector-concept-of-world-global-communication-with-long-distance-gm506209401-44978740 Matrix: https://www.youtube.com/watch?v=OBxMsUxXcXU