East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Revenues & Benefits Forum Presentation

Shepway District Council

28th January 2010

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Juli Oliver-Smith

Head of East Kent HR Partnership

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

East Kent HR PartnershipEast Kent HR Partnership

The beginning…………….

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

The EKHRP Journey

• Why – Project Drivers• Objectives of The Partnership• Business Case and beyond• Service Delivery model and

Approach• Organisational Structure• Where are we now?

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Why - Project Drivers

• At least 3 of the councils needed replacement payroll systems & joint working lead to better procurement terms.

• Modern IT systems provide much better staff and management reporting and information.

• A single system is managed more efficiently than having each council manage its own system.

• The agenda for policy development continues to grow and therefore the development of new policies or revision of existing policies once for use four times has to deliver efficiencies.

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Why - Project Drivers

• All the partner organisations had experienced difficulties recruiting and retaining qualified/experienced HR professionals.

• The payroll service in each district relied on one or two people and there is, therefore, a need to increase resilience.

In addition:• There was a consensus amongst all partners that a shared

service was the way forward in addressing the drivers.

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Objectives of the Partnership

• Efficiency Savings• Increased service resilience• Aligned business processes• HR / Payroll (self service functionality & timely

management information)• Larger pool of HR expertise & specialists• Greater buying / procuring power

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Business Case & Beyond

In the longer term:…….• A common job evaluation scheme.• Standard policies for all the partner organisations.• Greater development and career opportunities for staff in the

shared service.• Greater development and career opportunities for staff in

each authority.• A quality training programme that meets the needs of the

partners, staff and managers on a timely basis.• Standardised terms and conditions across the East Kent

authorities.

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Service Delivery Model and Approach

• Started role on 1st September 2009• Set Cost Envelope• Lots of work/analysis had been done• How (and what) would we deliver?

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Support Tier PyramidSupport Tier Pyramid

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Service DeliveryService Delivery

Business Support

Case Consultants HR Administration

One Touch Consultancy

Elapsed time, pro-active, cyclical and project based service initiated by customers and HR directly

Real time, immediate need service initiated by customers

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Business Support

Case Consultants HR Administration

One Touch ConsultancyFlexible Workforce

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

East Kent HR PartnershipEast Kent HR PartnershipHead of EKHRPJuli Oliver-Smith

Case & Consultancy

ManagerJulia Crawford

HR Operations Manager

Sonia Clark

Business Support & Change

Management Consultant

Charlie Greenway

Business Support Analyst

Sara Locking

Case Consultants ER Case Consultants L&D Case Consultants H&SOTC Coach

OTC Advisors HR Administrators

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

The New Service

• Advice available at time of need• Support available on site when necessary Resilience within

team to respond to peaks and troughs of demand• Wide range of experience and expertise across all services

offered with access to external support as necessary• Development of self service functionality for managers and

staff

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Where are we now?

04 J

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Case Consultancy

HR Admin

One Touch ConsultancyF

ebru

ary

2010

June

201

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HR / Payroll system

Phase 1 – back office system

Phase 2 - self service

East Kent Human Resources Partnership

Partnering the business to deliver service excellence through people

Questions