Date post: | 09-May-2015 |
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Business |
Upload: | emirates-computers |
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UNIFIED COMMUNICATIONSOVERVIEW
Elias N. AadTechnical Sales Support Engineer
PRESENTER’S NAME:
COMMUNICATIONS ENVIRONMENTWHAT’S AFFECTING THE WAY WE WORK?
FLEXIBILITY
COMMUNICATIONS ENVIRONMENT > 21st CENTURY BUSINESS IMPERATIVES
Blurring ofWork &
Free Time
Anytime,AnywhereAccess &
Availability
CollaborativeCommunities
Built-inResiliency &Compliance
Travel /CommutingReductionPrograms
SPEED & AGILITYrequired to be competitive
CONTINUITY & COMPLIANCEno longer nice to haves
INNOVATIONis a key driver of business performance
GREEN BUSINESS PRACTICEbusiness practices becoming mainstream
NEW WORK & COMMUNICATIONS MODEL
COMMUNICATIONS ENVIRONMENT > GLOBAL TRENDS DRIVING BUSINESS CHANGE
GLOBAL MOBILE VIRTUAL
CONNECTIONCOMPLEXITY
COMMUNICATIONS ENVIRONMENT > A NEW WAY TO COMMUNICATE
EFFECTIVE
OPEN
COLLABORATIVE
MORE EFFECTIVEWAY TO
CONDUCT BUSINESS
AN OPEN SOLUTIONTHAT WORKS IN YOUR
CURRENT ENVIRONMENT
TRULY COLLABORATIVEENVIRONMENT
WITHOUT BORDERS
COMMUNICATIONS ENVIRONMENT > FRAMEWORK
IP NETWORK
VID
EO
VOIC
E &
UN
IFIE
D M
ESSA
GIN
G
E-M
AIL
/ C
ALE
ND
AR
END
POIN
TS
MO
BILI
TY
PRES
ENC
E / I
Ms
TEL
EPH
ON
Y S
ERV
ICES
CO
NFE
REN
CE
/ CO
LLA
BOR
ATIO
N
CO
NTA
CT
CEN
TER
SECURE BUSINESS PROCESS PRODUCTIVITY BUSINESS TRANSFORMATION
COMMUNICATIONS ENVIRONMENT > COMMUNICATIONS VALUE CHAIN
Evolution of Communications
Busi
ness
Val
ue
Ubiquitous Infrastructure
Data, Video & Voice Convergence
Unified Communications
Collaborative Communities
CONNECT INTEGRATE OPTIMIZE TRANSFORM
Reduced transport costs
Improved resiliency
Simplified infrastructure management
Uniform security &authentication
Unified user experience
Simplified Rich Media interaction
Rich mobile experiences
Web 2.0
Enabling global teams
Federated, real-time business processes
COMMUNICATIONS ENVIRONMENT > COMMUNICATIONS VALUE CHAIN
Evolution of Communications
Busi
ness
Val
ue
Ubiquitous Infrastructure
Data, Video & Voice Convergence
Unified Communications
Collaborative Communities
TRANSFORM
Web 2.0
Enabling global teams
Federated, real-time business processes
Contextual and persistent communications
Role-based policy and preference options
Connect within and across companies (B2B)
Broad and deep mobility functionality
Seamless, rich-media content and interactions
Integrated application services and components
COMMUNICATIONS ENVIRONMENT > TRANSFORMING BUSINESS PROCESSES
Business Services
Business Processes
DESIGN BUILD SELL SERVICE
Business Benefits
Speed—Time to Market, Sales Cycle
Knowledge Worker Productivity
Enhanced Customer Intimacy & Service
Anytime, Anywhere Collaboration
Operational Efficiency
Reduced Costs
CISCO UNIFIED COMMUNICATIONS SYSTEMA MORE PERSONAL & EFFECTIVE WAY TO COMMUNICATE
CISCO UNIFIED COMMUNICATIONS
FLEXIBLE CALL CONTROL OPTIONSINCREASED SOPHISTICATION & CHOICES FOR GROWTH
SMALL TO MEDIUMBUSINESS OR BRANCH MEDIUM SIZED ENTERPRISE
All-in-One communication solution for small business.
Affordable call-processing system available inside Cisco access routers for small businesses and enterprise branch offices.
Complete communication solution with mobility and messaging for companies with 500 or fewer employees.
Centralized IP telephony call-processing solution for greater than 500 employees.
Innovative and robust features.
Centralized IP telephony call-processing solution.
Meets any need—from telecommuters, mobile workers, and distributed offices to the largest enterprise.
Innovative and robust features.
CISCO UNIFIED COMMUNICATIONS
EFFECTIVE & SECURE
Threats are everywhere (eavesdropping, impersonation, etc..)
Voice & Data Communication Protection
Security from the network to the phone.
Everything is secure without requiring multi-vendor integration efforts
CERTIFIED SECURE
CISCO UNIFIED COMMUNICATIONS
REALTIME WORK ON THE GO
Be productive using any device with a single number.
Seamlessly pass calls between devices.
Single Voice Mailbox
Extend capabilities to business users - anytime, anywhere.
BE EVERYWHERE AT ONCE
1NUMBER
CISCO UNIFIED COMMUNICATIONS MAKE EVERYONE MORE EFFICIENT
Cisco Unified IP Phone 7960G/7961G/7961G-GE
Cisco Unified IP Phone 7970G/7971G-GE
Cisco Unified IP Phone 7940G/7941G/7941G-GE
Cisco Unified IP Phone 7985G
Cisco Unified Video Advantage
Cisco Unified IP Phone 7931G
Cisco Unified IP Phone 7906G/ 7911G
Cisco IP Communicator
Cisco Unified Wireless IP Phone 7920/7921G
Cisco Unified Personal Communicator
Cisco Unified Personal Communicator
CISCO UNIFIED COMMUNICATIONS > INCREASE PRODUCTIVITY
ANYTIMEANYWHEREANY DEVICE
CISCO UNIFIED CALL CONNECTORFOR MS OUTLOOK
CISCO UNIFIEDPERSONAL
COMMUNICATOR
CISCO UNIFIEDMOBILE
COMMUNICATOR
CISCO UNIFIEDPERSONAL
COMMUNICATORFOR MAC
SINGLEUNIFIED
INTERFACE
ACCELERATEDECISION MAKING
SAVE ONEXPENSES
INCREASEEFFECTIVENESS
CISCO UNIFIED COMMUNICATIONS PRESENCE & INSTANT MESSAGING
REDUCE COSTLYCOMMUNICATION
DELAYS
LEVERAGE PRESENCE,AVAILABILITY, CONTEXT
& MODALITY
IMPROVE COMMUNICATION
SUCCESS RATES
CISCO UNIFIED COMMUNICATIONS > RETAIL CASE EXAMPLE
IMPROVING OUT OF STOCK RESOLUTION
!
OOS ALERT LOCATE KEY PARTIES -PRESENCE INDICATOR
COLLABORATIONWITH KEY INDIVIDUALS -
CLICK TO CALL, CONFERENCE
STOCK RESTORED
UNIFIED COMMUNICATION CLIENTS AND PRESENCE
CUSTOMERSATISFACTION
SM’s ARE MOREPRODUCTIVE
INCREASED SALES,REDUCED COSTS
CISCO UNIFIED COMMUNICATIONS > RETAIL CASE EXAMPLE
REMOTE MEETINGS AS NATURAL AS FACE-TO-FACEFULLY INTEGRATED VOICE, WEB & VIDEO CONFERENCING
SPEEDY PROJECTS,FASTER DECISIONS
INCREASED SALES & WORK EFFECTIVENESS
CONFERENCING SAVINGSAND SIGNIFICANT ROI
CAPABILITIESRICHNESS OF USER EXPERIENCE
CISCO UNIFIED COMMUNICATIONS > MANUFACTURING CASE EXAMPLE
CONFERENCINGREDUCES TIME TO MAKEDECISIONS & SOLVE PROBLEMS
OEM EngineerAbu Dhabi, UAE
OEM EngineerDubai, UAE
Supplier DesignerRiyadh, Saudi Arabia
Contract ManufacturerDoha, QatarV
V
V
V
V
V V
CISCO UNIFIED COMMUNICATIONS
RESPOND FASTERVOICEMAIL, UNIFIED MESSAGING & INTEGRATED, MESSAGING OPTIONS
UNITYFOREXCHANGE
UNITYFOR
DOMINO
CISCO UNIFIED VIDEO CONFERENCING
TRADITIONALVIDEO
CONFERENCINGSD & HD
RICH MEDIACONFERENCING
MULTIPOINTTELEPRESENCE
MULTIPARTYVIDEOCONFERENCING
UNIFIED VIDEO STRUCTURE
REAL BENEFITS OF UNIFIED COMMUNICATION
INDUSTRY RESEARCH & CUSTOMER SUCCESS STORIES
REAL BENEFITS OF UNIFIED COMMUNICATIONS
REALITY EXCEEDS EXPECTATIONS
USERS / ACTUAL BENEFITS NON-USERS / EXPECTED BENEFITS
EnhancedProductivity
SimplifiedCommunications
Easier toprioritizeimportant
REAL BENEFITS OF UNIFIED COMMUNICATIONS
SUBWAY REINVENTS BUSINESS PROCESSES
REAL BENEFITS OF UNIFIED COMMUNICATIONS
SUBWAY REINVENTS BUSINESS PROCESSES
THE CISCO ADVANTAGE
EXPERIENCE
THE CISCO ADVANTAGE
Over 10 million Cisco Unified IP phones shipped
Over 7.0 million unified messaging seats
Over 1.0 million contact center agents
200,000+ Cisco Unified MeetingPlace licenses
Over 48,000 UC customers
More than 70% of Fortune 500 use Cisco Unified
Communications
THE WHOLE SOLUTIONTHE CISCO ADVANTAGE
FINANCE ORDERING
PORTFOLIO
IMPLEMENTATION
CHANNELSSUPPORT
Quick, Flexible Options Simplifying Choice
Specialized ProgramsCost-effective, specialized
Standards-based operability or trade-in for complete solution
COLLABORATIVE SUPPORT,COMPOUNDED VALUE
THE CISCO ADVANTAGE
Deploy solutions on time, on budget
Provide a consistent services approach and delivery across the entire network
Receive strong systems integration and ongoing operational support
1 2
CISCO PARTNERS
ENSURING YOUR SUCCESS
CISCO PARTNERS
Best qualified partners in the industry
Specialized to meet your unique needs
Full range of services
CUSTOM
MADE
EMIRATES COMPUTERS PARTNERSHIP
CISCO PARTNERS
Specialized expertise
Customer satisfaction focus
Ability to deliver complete network solutions
Ability to deliver service and support
Training
Qualified personnel on staff
Proven success
EMIRATES COMPUTERS + CISCO
CISCO PARTNERS
Reduce operating expenses
Faster ROI
Easy-to-use, easy-to-administer
Complete end-to-end solution
Leadership in IP communications
Superior investment protection
SUMMARY
CISCO PARTNERS
Enhance the way every department within your organization does business
Enable effective interactions with virtual teams all over the world
Work on-the-go in real-time...as if you were everywhere at once
Make everyone more efficient and highly productive
Reduce costs; improve TCO
Continuously innovate and quickly adapt to changes increasing business agility
HOW CAN A CISCO UNIFIED COMMUNICATIONS SOLUTION HELP YOUR BUSINESS?
THANK YOU.