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    Retroft & ReplicateProject Brieng

    Project Background: Whilst the environmental focus of the house-building industry has been on new

    build and the Code for Sustainable Homes, improving the energy efciency of the nations existing housing

    stock presents a far more important challenge in terms of helping to combat climate change. Our existing

    stock is typically very inefcient compared to new build housing in terms of energy use, yet less than 20% of

    existing homes are likely be replaced by 2050.

    ECD Architects have a long-standing interest in this issue and a track record in exemplar refurbishment in

    the residential sector. Similarly, Hyde Housing Association have strong policies on sustainability and, with

    responsibility for over 40,000 dwellings mainly around the south and south-east of England, they were alsovery interested in the potential of low-carbon refurbishment. ECD approached Hyde late in 2007 with a

    proposal to undertake an exemplar retrot project and in January 2008 they identied a suitable void property

    - a 3-bedroom mid-terrace house in Mottingham, south-east London, typical of their stock.

    Most analysis of retrot focuses on targets for reducing carbon emissions - the Governments Energy White

    Paper (2007) ofcially stated the UKs target to reduce its net carbon emissions by 60% by 2050, which will

    become a legal obligation once the Climate Change Bill is passed (currently due late 2008). The Review

    of Sustainability of Existing Homes, produced by the Department for Communities & Local Government in

    November 2006, declared that the countrys existing housing should fall in line with this target.

    However, the Existing Homes Alliance and others argue for greater targets the EHA Declaration states

    deep cuts of at least 80% in carbon emissions are needed by 2050, with major progress by 2020. Recentproposals suggest that the Government is likely to adopt this higher target. The EHA Declaration goes further

    to propose the approach that must be taken with regard to our existing dwelling stock - Government and

    industry action should focus on developing a whole house approach which applies packages of low carbon

    improvements, rather than individual measures, using existing, proven energy efciency and microgeneration

    technology. Improvements to water and other resource use efciency must be included. A whole-house

    approach brings greater economic savings to business and causes less disruption to households over time.

    Retrot initiatives to date have indeed focussed primarily on installing individual renewables or other low-

    carbon technologies. Hyde and ECD therefore agreed that the aim of this project would be to establish the

    most effective overall package of retrot measures necessary to achieve the 80% reduction in CO2

    emissions

    at the Mottingham house and to monitor the performance of the low-carbon improvements in use. In addition,

    it will record the impact of the retrot on the incoming tenants over a 24 month period and, at the end of that

    time, develop a full cost/benet analysis, with a view to ascertaining the optimum expenditure. This will enable

    Hyde and others to make the more efcient and effective choices about how best to apply energy saving

    as part of large scale retrot programmes. This project will therefore be of huge benet both in terms of the

    developing national policy and of helping to frame the approach of individuals and organisations to retrot.

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    The Existing Property: 225 Court Farm Road is thought to have beenoriginally constructed in the late 1930s as part of a large estate development.

    The external walls are of cavity wall facing brick construction and the original

    dwelling included suspended timber oors and pitched tiled roofs but no

    bathroom! Later improvements saw the inclusion of a rst oor shower

    room, the replacement of open res with a central heating system of

    gas combination boiler with radiators and the addition of a single-storey

    rear extension comprising a third bedroom and ensuite bathroom. Fabric

    improvements over time have seen the addition of double glazing (though

    of poor quality) and 100mm loft insulation to the pitched roof, though the at

    roofed extension included only 25mm mineral wool insulation. A solid concrete

    oor replaced the timber in the kitchen and the strip out works found that the

    original water supply was via lead piping and an asbestos tank, with no stop-cock found on the premises. Further asbestos was found in the soft boards.

    Initial design proposals investigated the potential for a loft conversion at the property but this was eventually ruled

    out due to a lack of headroom. There is an imperative to enlarge the rst oor shower room and further space is

    required for hot water storage and electrical equipment (inverters, dataloggers etc). SAP assessments were carried

    out by ECD Project Services for the property, which was found to have a rating of 60, well above the national

    average of 48 and therefore presenting a signicant challenge to achieve the 80% reductions. In March 2008,

    ECD assigned Heathrow Commissioning to undertake a before airtightness test. The purpose of this test was to

    provide a base case with which to compare the completed scheme and to highlight existing leakage points that

    need mitigation. The results were surprising 9.16 m3/hr/m2 @ 50 pascals, which is better than current building

    regulation requirements. The windows were the source of the worst inltration with poor seals leaking air badly,followed by incoming services penetrations and the loft access hatch.

    According to PHPP software, specic primary energy use (heating, DHW + auxilliary electricity) at the existing

    property is estimated to have been 414 kWh/m2/yr with CO2 emissions rated at 100 kg/m2/yr and space heating

    demand rated at 223 kWh/m2/yr.

    Design Team: ECD Architects are lead designer for the project and are drawing on their sister company,

    Keegans, to provide extensive cost consultancy and CDM co-ordinator services. Further consultancy input has

    been forthcoming from Parity Projects, with particular responsibility for the data monitoring aspects of the project.

    In addition to this quantitative feedback on energy and water use, another of ECDs sister companies, PPCR,

    will undertake post-occupancy evaluation interviews with the incoming tenant providing valuable information on

    comfort and satisfaction.

    Following interviews and competitive submissions, Mears Ltd were selected as main Contractor partner and

    began working with ECD to develop the specication. Mears, in turn, introduced Travis Perkins and Kingspan assupply chain and technical partners respectively. We are working to a total capital budget of 80k (including VAT

    and fees) funded in the main from Hyde internal resources but with all partners and product contributors investing

    signicant resources in the project. A full list of supply partners and their involvement has been included at the end

    of this document.

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    The Retroft Proposals: The Retrot

    and Replicate strategy focuses on carrying

    out the most straightforward improvements

    to reach the 80% target . . . and on doing

    them well. The priorities are to minimise

    heat losses from the building fabric; to install

    an easily replicable, efcient form of space

    and water heating; to reduce the energy

    requirements for lighting; and to utilise

    the most appropriate renewable forms of

    micro-generation in reducing CO2 emissions

    associated to the property.

    Heat loss will be addressed though

    signicantly improved insulation to oors,

    external walls and roofs, replacement

    high-performance windows and doors,

    consideration to the dwellings air permeability

    and the installation of a mechanical

    ventilation system with heat recovery from the

    extract air. In the choice of insulation material,

    thermal performance and ease of installation

    has been favoured over embodied energy

    and material source considerations, although

    minimal GWP and ZODP credentials were

    pre-requisites. U-value targets for the various

    envelope build-ups were set as follows:

    Suspended timber oor 0.2 W/m2K

    External walls 0.15 W/m2K

    Pitched or at roofs 0.1 W/m2K

    Phenolic foam insulation offers the best

    performance of any readily available panel

    and therefore has less impact on internal

    room dimensions where dry-lining is

    concerned an important consideration for

    Hyde. Kingspans Kooltherm phenolicrangewas therefore selected for both suspendedoors and external walls. For the main

    body of the house, insulation-backed K17

    plasterboard dry-lining panels were specied,

    whilst for the rear extension external K5

    wallboards with a silicone render nish

    provides the best solution. This element

    of the works was supplied and installed by

    Wetherby Building Solutions.

    For the rear extension roof Kingspan

    Thermapitch rigid polyurethane boards

    (220mm) were preferred, in conjunction with

    Knauf Carbon Zero glasswool in the eaves

    location.

    For the pitched roof element, a number of

    other factors came into play rather then

    straightforward thermal performance.

    The loft is to be used for locating plant

    such as the proposed thermal store and

    mechanical ventilation unit, therefore access

    and available headroom were important

    factors, as was the poor condition of the

    existing roong felt. Simultaneously, we

    were concerned about achieving good

    airtightness when recessed light ttings were

    introduced to the ceiling below. A combination

    of insulation products were therefore

    selected Kingspan Thermapitch, laid on

    an airtight vapour barrier over the existing

    ceiling joists, and Web Dynamics TLX Goldmulti-foil lining the existing rafters and party

    walls. The rigid boards are laid to the depth

    of an existing central bearer (170mm), thus

    allowing a oating oor deck to pass freely

    across the loft area. TLX Gold is the worlds

    rst breathable multi-foil and the Court Farm

    Road project will be used as a case study

    and test-bed for both its ease of installation

    and performance in operation. This material

    will also allow the retention of the existing

    roong felt and tiles by providing a secondary

    waterproof layer, as well as minimising the

    impact on headroom in the loft and reducing

    summer heat gains due to its reective gold

    inner layer.

    The existing double-glazed windows were

    shown to be the weakest building elementduring the airtightness test: they will be

    replaced with aluminium-clad NorDan Ntech

    Passive windows, which are triple-glazed with

    warm edge spacers and composite insulated

    timber frames, achieving an overall Uw-value

    of 0.7 W/m2K. Front and rear doors will also

    be replaced with insulated replacements with

    a Uw-value of 1.0 W/m2K.

    Details have been considered in terms of

    the abutment of insulation, avoidance of

    thermal bridging and continuity of the airbarrier. As well as communicating installation

    requirements on 1:5 detail drawings, ECD

    held a workshop on site with Mears site

    team to explain the importance of their

    workmanship to these issues, together with

    background on how the building is intended

    to perform as a low-carbon dwelling. To

    ensure a reasonably airtight envelope, Mears

    will keep a log and photographic record of

    all service penetrations through the external

    walls and roofs to ensure they are sealed

    effectively.

    To provide controlled ventilation, a Vaillant

    recoVAIR 275 mechanical ventilation

    system is being retrotted into the property.

    Mounted on the party wall in the loft space,

    the unit will extract air from the kitchen and

    bathrooms, reclaiming around 90% of the

    heat to pre-warm incoming fresh air which

    is then supplied to the living and bedrooms.

    In summer mode, a bypass extracts the air

    direct to outside.

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    With these measures in place, the space

    heating requirements at the property are

    estimated to reduce from 17,238 kWh/yr to

    2,410 kWh/yr a drop of over 86%. With such

    low levels of heating required, tenant fuel

    bills will be signicantly reduced. Capital cost,

    ease of retrotting and ongoing maintenance

    requirements therefore become the most

    important driver in the choice of fuel source.

    Ground source heat pumps are relatively

    expensive to install and need to be located

    in a substantial, and preferably sound-

    proofed, cupboard. Furthermore, to operate

    efciently they work best in conjunction with an

    underoor heating system, which in itself has

    inherent problems in a retrot situation.

    The feasibility for underoor heating was

    explored by ECD and Mears and found to be

    technically possible but only with a reduction

    in underoor insulation levels and an increase

    in installation time and cost. When further

    confronted with a solid concrete oor in the

    kitchen, the concept was rejected in favour of a

    conventional wet radiator system. Heat pumps

    require electricity to operate, which in the UK is

    particularly carbon intensive more than twice

    the kgCO2/kWh than mains gas. Therefore to

    produce carbon reductions in comparison with

    an efcient gas condensing boiler, heat pumps

    need to achieve a Coefcient of Performance

    greater than 2.5 measured across the whole

    year the recent trials at the Barratt EcoSmart

    show properties recorded a CoP of 2.6. Air

    source heat pumps are unlikely to improve

    upon these results at present and would also

    require underoor heating. A biomass boiler

    was also ruled out by Hyde as it was thought

    to place an undue burden on the tenant to

    source and store a supply of wood pellets,

    and would again require additional plant

    space. With these considerations in mind, the

    decision was made to upgrade the existing

    gas boiler for a more efcient condensing unit

    and the Vaillant ecoTEC system was selected,

    with low NOx emissions and programmable

    controls. This was relocated to a hall

    cupboard since the existing ue outlet position

    contravened modern guidelines.

    The gas condensing boiler will also supply hot

    water to the property but will be supplemented

    by solar thermal collectors located on the

    pitched roof. The system is to be supplied

    and installed by Kingspan Renewables in

    conjunction with a twin-coil 250l Range Tribune

    thermal store located in the loft space. Two

    at plate collectors mounted either side of

    the ridge will face east and west but will be

    controlled intelligently to favour the better

    performing panel as the sun tracks around

    the house to the south. It is hoped that 50-

    60% of the tenants hot water needs will be

    met by this system. All connecting pipework

    between boiler and thermal store will be well

    insulated to prevent heat transfer to the internal

    environment.

    A signicant proportion of the propertys

    electricity load will be for lighting therefore

    the retrot proposals will seek to minimise

    this component. Other major demands for

    electricity, eg for household appliance and

    entertainment use, are typically beyond the

    control of any RSL refurbishment scheme

    and down to tenant behaviour. The Retrot

    and Replicate exemplar project therefore

    concentrates on minimising electrical lighting

    loads through the installation of low energy

    lighting to every room. However, unlike

    typical low energy lighting solutions, the use

    of compact uorescents will be avoided in

    favour of the latest in LED technology. Unlike

    CFLs, LED lamps contain no contaminants

    such as mercury or phosphor and can be

    safely disposed of or recycled. Although they

    are much more expensive currently, they

    are very robust and offer 50,000 hours of

    use (compared to 10,000 for CFLs or 3,000

    for halogens) meaning no need to change

    then for at least 20 years! In this way, energy

    use is signicantly reduced without the

    customary start-up delays and only a small

    reduction in efcacy. ECD have worked with

    Gloucestershire-based specialist GreenLED

    to develop the layouts and specications.

    GreenLED will supply 3.7W Antares GU10

    lamps for installation by Mears into standard

    recessed ttings.

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    Though driven primarily by low-carbon

    targets, the project offered an opportunity to

    incorporate other sustainable refurbishment

    measures. Water conservation measures

    are also a key interest for Hyde and the two

    bathrooms will subsequently be tted with

    Twyford Galerie Flushwise (2.6l/4.0l dual-ush) wcs, aerated basin taps, Mira Eco

    shower handsets and a low volume bath. The

    project team did not consider conventional

    rainwater harvesting, stored underground

    and pumped up to a header tank, to be

    viable for a stand-alone property - primarily

    in terms of the installation and maintenance

    costs but also in terms of energy and carbon

    savings. A recent study by the Centre for

    Alternative Technology (CAT) has proven

    that the embodied energy consumed in the

    manufacture of buried tank systems is never

    paid back through its life by the savings made

    from utilising rainwater. However, Retrot

    and Replicate partners Parity Projects haveexperience of installing simple gravity-fed

    harvesting systems and have designed a

    proposal based around a ltered 318 litre

    tank located in the void above the stairs.

    The tank is fed directly from an external

    downpipe, requires no pumps and therefore

    requires no parasitic electricity and next to no

    maintenance. Parity Projects calculations

    indicate that virtually all of the water required

    for ushing could be supplied from the annual

    average rainfall locally. A meter on the back-

    up supply will determine actual annual mains

    water consumption.

    Despite all the carbon reduction measures

    described above, the scheme was still

    estimated to fall short of achieving the

    80% target, largely because of its relatively

    good SAP rating at the outset. Bridging the

    shortfall would require the input of renewable

    electricity micro-generation, with photovoltaics

    considered the only viable solution. Working

    with Solar Technologies, proposals for an

    array of eight panels located on the rear

    extension roof were developed. Bearing

    in mind the short lead-in time, product

    availability and the need for grant funding,

    Solar Technologies recommended Sharp

    170W polycrystalline panels, to be laid at

    a pitch of only 5 to limit any impact on the

    neighbouring property. A single inverter

    has been located in the existing electrical

    cupboard and a wall-mounted display will

    inform the incoming tenants of its electrical

    contribution.

    The graph opposite shows the impact that

    each of the measures implemented at

    the property have on the associated CO2

    emissions. The insulation measures alone

    account for over a quarter of the original

    emissions, or a third if the triple glazing

    is included. The greater efciency of the

    condensing boiler then takes the improvement

    to over 50%, after which the returns on

    investment are less dramatic. Nevertheless,

    the introduction of MVHR and airtight

    construction should contribute a further 15%,

    with the solar thermal and LED lighting taking

    our overall reduction to 76%! The photovoltaic

    contribution allows the refurbishment to easily

    achieve the target with a built-in contingency

    for actual performance in use. The high levels

    of energy conservation and generation are

    reected in the provisional EPC rating of 92,placing the property in the highest Band A.

    Predicted specic primary energy use at the

    refurbished property is estimated at 67 kWh/

    m2/yr with CO2 emissions reduced to 17 kg/

    m2/yr and space heating demand reduced to

    32 kWh/m2/yr. Fuel poverty should never be a

    concern for one lucky tenant!

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    Materials specications generally reects the

    environmentally-friendly aims of the project,

    for example:

    FDT Rhepanol pvc-free single-ply roof

    membrane to the rear extension

    Finnforest Thermowood fascia cladding

    boards

    Lindab Rainline steel guttering

    These materials have been selected because

    their manufacture and processing avoidsthe use of toxic materials. Typically they

    are durable products that require minimal

    maintenance and can be easily recycled at

    the end of their life.

    Internally, the focus has been on responsible

    sourcing and avoidance of materials prone

    to off-gassing wherever possible. This is

    especially important in a dwelling where air

    leakage and draughts are very low. Timber

    used throughout the house is either softwood

    or occasionally temperate European

    hardwood, with FSC or PEFC accreditation.

    Natural products have been selected for

    oor nishes as far as possible, with TarkettMarley Veneto XF linoleum ooring in the

    kitchen and an eco-wool carpet to bedrooms

    and hall areas supplied by the Alternative

    Flooring company. The latter has even been

    laid on a recycled rubber underlay!

    The access door to the rainwater harvesting

    cupboard was fabricated in MDF for ease but

    the zero-formaldehyde Medite Ecologique

    was used in lieu of conventional breboard.

    In the garden and driveway the tenant has

    been provided with the tools to help with a

    greener lifestyle, for example:

    raised planter to encourage home-grownvegetables

    twin composting bins

    rainwater butt to store water for use in

    the garden

    a rotary

    washing

    line

    recycle

    box

    storage

    Internal decoration has been carried

    out throughout the entire house post-

    refurbishment paints were generously

    supplied by Dulux Trade from their Ecosure

    and Light&Space ranges. Working with

    consultants from their in-house team,

    the specications have been selected to

    highlight their performance credentials,

    whether that be low VOC levels in the

    bedroom environments, improved durability

    and lifespan in the hallways or increasedlight reectance in the living areas. The

    Dulux team will then benet from the tenant

    feedback on the performance of these paint

    nishes over the two year monitoring period.

    In addition to carrying out the

    comprehensive eco-refurbishment, Hyde

    will provide the incoming tenants with an

    understanding of how to best maximise

    energy savings and to optimise use of the

    property. We will then comprehensivelymonitor the propertys performance whilst in

    occupation, in order to give us a thorough

    understanding of what technologies best

    work in terms of CO2

    savings, energy

    efciency and cost effectiveness. Working

    with Parity Projects, thermocouples are

    being installed across all wall and roof

    constructions. These temperature readings

    will be recorded and uploaded directly to a

    datalogger, together with ongoing electrici ty,

    gas and water usage. Furthermore, a heat

    meter linked to the output of the Vaillant

    ecoMAX condensing boiler will provide

    details of the actual energy used for space

    heating and supplementary hot water at

    the property. Uploading this information to

    a PC-based software package will allow

    continuous remote monitoring and analysis

    of the propertys energy use and emissions.

    In addition to the quantitative data PPCR

    will undertake post-occupancy interviews

    conducted throughout the monitoring

    period to assess resident reactions to

    the eco measures employed and their

    impact on comfort and satisfaction. Therefurbishment can greatly reduce carbon

    dioxide emissions, but another crucial

    question is: Whats it like to live in? PPCR

    will conduct a complimentary exercise

    with a family living in a nearby similar but

    non-refurbished property as a comparator.

    They will discuss general aspects through

    a questionnaire type agenda with each

    household member able to contribute, for

    example:

    Does living here seem any different to

    another home of this type?

    Does the ecohome present anyrequirements for lifestyle changes?

    Are there any aspects of the measures

    that are difcult to use/understand?

    Are there any measures you would like

    to change? Why?

    Do you think it would work for all

    tenants/families?

    What are the benets of living in aneco-home?

    Of equal importance to reductions in

    carbon emissions are the nancial savings

    to residents resulting from the signicant

    reduction in energy consumption. We

    estimate that energy consumption will be

    reduced by up to 85% with a saving to

    the residents of around 600 per year as

    a result of the retrot we are carrying out

    (at current energy costs). This project can

    therefore make a major contribution to the

    growing problem of tackling fuel poverty.

    At the end of the project we will be able toproduce cost benet analysis for each of

    the eco measures adopted. This information

    will be disseminated publicly and will

    specically inform Hydes future stock

    investment and refurbishment plans.

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    Dulux Trade are providing paint nishes and specication advice for the project, featuring their Ecosure and

    Light&Space emulsions. www.dulux.co.uk.

    Travis Perkins is the UKs leading builders merchant and supplies more than 100,000 product lines to the

    trade. These include building materials, plumbing and heating, landscaping materials, timber and sheet

    materials, painting and decorating, dry lining and insulation, tool and equipment hire, doors and joinery,

    bathrooms and kitchens and hand and power tools, along with a wide range of services including the trade-

    dedicated website, Trademate.

    www.trademate.co.uk.

    Specialising in the design and manufacture of intelligent textile solutions, Web Dynamics have supplied

    and installed the worlds rst breathable multi-foil insulation, TLX Gold, across the entire pitched roof space.

    www.webdynamics.co.uk.

    Vaillant have supplied their A-rated ecoTEC Plus 612 condensing boiler as well as their recoVAIR 275 whole-

    house mechanical and ventilation system featuring heat recovery and summer by-pass. www.vaillant.co.uk.

    NorDan UK Ltd, suppliers of Norwegian high performance windows and doors, are supplying and

    installing their market leading Ntech Passive range triple-glazed frame insulated windows and doors.

    www.nordan.co.uk.

    Kingspan have provided technical advice and assistance focusing in particular on insulation products and

    solar thermal collections. They have supplied the project with Kooltherm and Thermapitch insulation products

    and have supplied and installed their dual-facing Marvel at panel solar thermal collectors, controls and Range

    Tribune cylinder.

    www.kingspan.com.

    Working under the British Gas Framework, Solar Technologies will supply and install 8 x 170w Sharp

    polycrystalline photovoltaic panels and display monitors. www.solartechnologies.co.uk.

    GreenLED, the new force in sustainable lighting, are supplying the latest in LED downlighter technology to

    the entire house and have designed lighting layouts based on the use of their Antares 3.7W GU10 lamps.

    www.greenled.co.uk.

    Wetherby Building Systems Limited have supplied and installed the external insulated render system to

    the rear extension, based on phenolic insulation boards and a proprietary silicone-bsed render nish.

    www.wbs-ltd.co.uk

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    Key Stages to date and beyond Dates

    Assessment of retrot options and nalising specication End July 2008

    Commencement of retrot July 2008

    Launch Event to mark completion of retrot October 2008

    Information to incoming tenants on energy saving and optimum use of house November 2008

    Monitoring of the property in use November 2008 - Novemb er 2010

    Project Impact Assessment and dissemination of ndings April 2009 onwards

    Incorporation of lessons learnt into Hyde Stock Investment Programmes November 2009 onwards

    For futher information with regard to this project, please contact:

    Emma Tedman, Communications Ofcer, The Hyde Group T: 020 8297 5409 E: [email protected]

    Mark Elton, Head of Sustainability, ECD Architects Ltd T: 020 7939 7509 E: [email protected]

    - 8 -

    The Hyde Group is a leading provider of affordable housing and makes a signicant contribution

    to meeting housing needs and improving peoples quality of life. Hyde is one of the largest

    housing association groups working in England, owning or managing over 40,000 homes in

    London, Kent, Surrey, Sussex, Hampshire, the East of England and East Midlands. More about

    The Hyde Group can be found at: www.hyde-housing.co.uk.

    ECD Architects is an award winning architectural practice committed to design excellence,

    sustainability and commercial reality. ECDs expertise in environmental and social architecture has

    been developed over 28 years, culminating in more than 100 successfully completed projects forlocal authorities, housing associations and private developers, government departments, colleges

    and universities. For further information visit our website: www.ecda.co.uk.

    As specia lists in Public Participation Consultat ion and Research, PPCR provides a broad range

    of tailored consultancy, research and support that focuses on delivering change through resident

    involvement. PPCR will conduct post occupancy interviews. For further information visit www.ppcr.

    org.uk.

    Keegans, an established, multi-disciplinary property and construction consultancy offering a

    range of integrated professional services for all types of property design, maintenance and

    construction, is providing Quantity Surveying and CDM services to the Court Farm Road Project.For further information visit www.thekeegansgroup.com.

    Parity Projects have designed and installed a comprehensive data monitoring scheme which will

    provide vital information on energy performance and behavioural factors at the property. In addition

    they have designed and installed the bespoke gravity fed rainwater-harvesting system. www.

    parityprojects.com.

    Mears is the leading Social Housing repairs and maintenance provider in the UK, providing

    rapid response and planned maintenance services to Local Authorities and Registered Social

    Landlords. We deliver in excess of 3,000 repairs daily to a portfolio of over 500,000 houses

    nation wide.

    Our customer service philosophy is simply to make tenants smile. For further information visit

    www.mearsgroup.co.uk.