Updated March 2020

ECinteractivePLUS®: What’s New

© 2020 ECI and the ECI logo are registered trademarks of ECI Software Solutions, Inc. All rights reserved.

ContentsUser Interface Enhancements ........................................................................................4The Home Page ..............................................................................................................5Additional Enhancements and Improvements ................................................................6

Account & Customer Notes .............................................................................................................. 6Account Administrator (Domain Management) .............................................................................6Account Management ...................................................................................................................... 6Account News ................................................................................................................................... 6Acsellerate - CXIntelligence Integration ..........................................................................................6Advanced and Standard Search ....................................................................................................... 7Bill of Materials (DDMS Feature Integration) ..................................................................................7Budgets .............................................................................................................................................. 7Catalog Combination Index (CCI) ..................................................................................................... 8Chat Online ........................................................................................................................................ 8Checkout ............................................................................................................................................ 8Choose Accounts, Departments, and Attentions ..........................................................................10Contacts Management ................................................................................................................... 10Contracts and Laundry Lists ........................................................................................................... 10Coupons and Promotions ............................................................................................................... 11Credit Cards and Credit Card Editor ............................................................................................... 11Credit Returns ................................................................................................................................. 11Customize Browser Tab Text & Use Clean/User-Friendly Browser URLs .....................................11Customize Messaging and Error Text .............................................................................................12Dated Orders ................................................................................................................................... 12Dealer Custom Items ...................................................................................................................... 12Email Support and Usage ............................................................................................................... 13eContent .......................................................................................................................................... 13eProcurement ................................................................................................................................. 13Enhanced Content: Essendant SmartSearch .................................................................................14Enhanced Content: S.P. Richards SearchPro .................................................................................15Error Text ......................................................................................................................................... 16eTarget Flyers .................................................................................................................................. 16Favorites Lists .................................................................................................................................. 17General User Interface Updates .................................................................................................... 17Google Analytics ............................................................................................................................. 17Guest Shoppers ............................................................................................................................... 18Ink and Toner (Machine Matching)................................................................................................ 18Items Recently Purchased .............................................................................................................. 18Items Recently Viewed ................................................................................................................... 18JumpCart Integration ...................................................................................................................... 18Landing Pages .................................................................................................................................. 19

© 2020 ECI and the ECI logo are registered trademarks of ECI Software Solutions, Inc. All rights reserved.

Login Registration ........................................................................................................................... 19Merchandising Products ................................................................................................................. 19Microsite Access ............................................................................................................................. 19Multiple Department Ordering ...................................................................................................... 20Order Approval ............................................................................................................................... 20Order History ................................................................................................................................... 21Page Access During Site Maintenance ...........................................................................................22Parameter Maintenance ................................................................................................................. 22Pay Invoices (A/R Remittance) ....................................................................................................... 22Product Detail Page ........................................................................................................................ 23Product Health Warnings for California Shoppers ........................................................................23Quick Order ..................................................................................................................................... 24Recurring Orders ............................................................................................................................. 24Rewards ........................................................................................................................................... 25Saved Orders ................................................................................................................................... 26Search Results ................................................................................................................................. 26Shared Cart ...................................................................................................................................... 27Shopping Cart .................................................................................................................................. 27S.P. Richards Product Pro and Furniture Advantage .....................................................................27Volume Discounts ........................................................................................................................... 27Web Specials ................................................................................................................................... 28

4 continue to next page

ECinteractivePLUS®: What’s New

User Interface EnhancementsYour shopper’s website has undergone a major re-design, as shown below. Its improved, modern look-and-feel includes the following features:

• Latest Internet design for user interfaces.

• New development technology for improved performance.

• Auto-save, content updates, and new buttons result in fewer clicks and page loads.

• 508 compliant for the vision-impaired. For more information, see GSA 508 Technical Tools and Resources.

• Supported browsers: Internet Explorer® 9.0 - 11.0, Edge®, Firefox®, and Chrome™.

5 continue to next page

ECinteractivePLUS®: What’s New

The Home Page• Additional Marketing/Merchandising Positions (Home page and throughout website)

• Theater Slide Show: This consists of six clickable, prominent images that scroll across the center of the page one at a time in nine second intervals. The system determines which slides to dis-play based on the shopper’s contractual restrictions. For seasonal or promotional campaigns, specify beginning and ending dates and drag-and-drop slides to prioritize them. You can also link a microsite to a slide so the microsite automatically opens when the slide is clicked. The Manage Theater Slide Show page defaults to display only active slide shows. To also display inactive, click the Active box to active check box.

• Banner Ads: These display on the left side of the shopper’s Home page. Banner ads change as the shopper leaves and returns to the Home page. You can add unlimited banner ads on the Marketing Dashboard and set them to randomly display. You can also link a microsite to a ban-ner ad, so the microsite automatically opens when the banner ad is clicked. You can also use Marketing Settings to disable banner ads on the shopper’s Home page. The Manage Banner Ads page defaults to display only active slide shows. To also display inactive, click the Active box to active check box.

• Spotlight Items: These display as a group of items on the shopper’s Home page. This feature al-lows you to specify a priority ranking order to determine where the item appears in the group: 1, 2, 3, and so on. Use Dealer Marketing Settings to add unlimited images that can randomly rotate using the same positions as the priority ranking order option. You can also customize the title of the Spotlight Item zone, as well as choose to display Spotlight Items, Web Specials, or both. In addition, you can disable Spotlight Items for specific Marketing Settings groups. The Manage Spotlight Items page defaults to display only active slide shows. To also display inactive, click the Active box to active check box.

• Custom Header/Footer/Sidebars: Four dealer-custom header, footer, and two sidebar zones are designed to provide more flexibility to promote green initiatives, contests, coupon codes, social networks, videos, and much more.

• The Search box is large and prominent. After the shopper initiates a search, the Search button is disabled until the search results are displayed.

• Quickly view the last four carted items. Click the View Cart link to see the last four items added to the cart.

• Category Search uses a colorful, eye-catching horizontal menu.

• There is a new logo dimension limit: 82 pixels maximum height and 212 pixels maximum width.

• Categories were enhanced to use custom text for long P/O and short P/O messages when requirements are not met.

• Allow Invoicing was added to the Checkout Settings. Shoppers must enable this setting before they can checkout and bill on account.

• The Home page includes a useful Checkout Review page, which includes the default for required boxes, but is not pre-populated.

6 continue to next page

ECinteractivePLUS®: What’s New

• You can now customize the Home link’s URL at the top of the page. You can also connect the site’s Home link and the Home icon shown on the Checkout page to a separate landing page when one is in use. Maintain this option using the Admin Site Customizing, Site Links page.

• Enhanced to include a Home page display order using Site Preferences. Product Categories and expanded category display is no longer needed.

Additional Enhancements and ImprovementsECinteractivePLUS® continues to change and improve to provide a more enjoyable shopping experience and enable your end users to more easily place orders. The following enhancements are not shown in order of importance, but have been listed in alphabetical order for easier navigation.

Account & Customer Notes• Added the ability for administrators to add and view unlimited internal notes, such as account details,

approval setup descriptions, reason for user preferences, and so on at the account and customer level, as well as in an approval group. These notes display on the Account Management, Customer Maintenance, and Approval Group pages. We also added an option to include the notes when a customer is copied with the Copy Customer feature. For more information, see Admin Notes.

Account Administrator (Domain Management)• Added the ability to provide account administrative privileges.

• Enhanced to allow the shopper to edit the Site News, Manage Favorites List, Group Settings, Approval Groups and Chains, Global and Custom Catalogs, and Contracts and Laundry List pages.

Account Management• We now automatically sync departments from the ERP when new accounts are added on the Account

Management page or via the Add Customer feature in Customer Maintenance. You no longer need to manually sync departments.

Account News• Added more account news display options on the shopper’s site. When Site News is displayed in the

left sidebar, shoppers can click the Account News link to view site news at any time:

• Inline: This option is the default choice and uses the current display behavior when shoppers log in.

• Side Bar: This option displays site news upon login if the current content has not yet been viewed. Shoppers can choose to not show the message again or can close the window.

• Side Bar with Model Pop Up Each Time Shopper Logs In: This option displays site news upon login each time a shopper logs in. Shoppers must click Close to close the window.

Acsellerate - CXIntelligence Integration• Access account usage reports with the CXIntelligence dashboard.

7 continue to next page

ECinteractivePLUS®: What’s New

Advanced and Standard Search• If the enhanced content is not found, the standard search results display.

• Standard and Advanced Search results for Contracts, Laundry Lists, Web Specials, and Favorite List items appear in uniform web pages.

• Added ability to customize up to 50 characters of text to display in the Search box. The Keyword or Item # remains the default.

• Advanced Search displays as a link under the prominent Search box for quick access.

• Set up and rank at least three categories using the Site Preferences Category Display Order options. If you don’t, categories display in alphabetical order.

• Enter a search term, browse by category, or use advanced search options. Advanced search appears as a link under the prominent Search box.

• Alternate items in search results show enhanced content for the item display in a thumbnail Image, description, and bulleted list.

• Added a recently viewed item description for each item and added a View Items link at the top and bottom of the display. This opens the Recently Viewed Items page.

• Minimum order quantity Admin settings are followed when shoppers enter a quantity that does not meet the minimum. The quantity is changed to the next higher quantity increment and the Item Has Minimum Order Quantity of XX tooltip message is shown.

• Hide the product packaging details by user on the Product Detail page and other pages using Feature Settings.

Bill of Materials (DDMS Feature Integration)• Enhanced to enable additional items or charges to be automatically added to an order at checkout and

viewed on the Pending Approval page. This is useful when additional tax must be added for items such as beverages or prepared foods in certain states.

Budgets• Added an Available Budget link, including the budget total, at the top of the page for easy access. If

enabled for the shopper, the Edit Budgets link appears under the My Account drop-down menu.

• Review and manage both monthly and P/O budgets. Uses existing Admin Feature settings to determine whether to allow viewing and editing budget information.

• Added the ability to select the account and department. This allows you to easily view budget details for single and multi-department details.

• Editing budget information is performed within a popup window on the Budgets page, eliminating the need to launch a separate page.

• When editing budgets, switch between monthly and P/O budget details with a single button click.

• Collapse and expand budget detail. You can also sort by column headers.

8 continue to next page

ECinteractivePLUS®: What’s New

Catalog Combination Index (CCI)• Added the ability to remove items from the catalog combination index (CCI) that are not found in the

DDMSPLUS™ inventory file. The CCI is created from the assigned eContent catalogs. If items are not found in the DDMSPLUS inventory file, the item is displayed to the shopper with the message Not Available for Purchase, or with your customizable message. This requires DDMSPLUS version 2.12. For more information, see Catalog Combination Index (CCI) Filtering.

Chat Online• Live Chat link displays in the top navigation menu.

• Shoppers can access the Live Chat link during checkout.

Checkout• Fast, intuitive checkout with print capabilities.

• Required data is now highlighted.

• Invoice text is required. If left blank, it defaults to Charge to My Account.

• Enhanced to use custom text for Long P/O and Short P/O messages when requirements are not met.

• Allow Invoicing must be enabled in Checkout Settings to bill to an account.

• Added the Review Order Details Page. Required boxes show default information—they are not pre-populated.

9 continue to next page

ECinteractivePLUS®: What’s New

• If set up on the back-office system, the O/E Exempt parameter settings are enabled on the shopper’s site, along with appropriate messaging.

• Assignment of the Location by Route feature on manifests for incoming orders.

• Added redundancy checks for Credit Cards:

1. Valid card type to card number.

2. Card number is valid.

3. Expiration date check.

• The Edit Order Details page lets you add special instructions separate from shipping instructions.

• PDF order reports display the order’s status, credit card processing, awaiting approval, dealer hold, and so on.

• Manage credit cards for the main account without an associated department.

• Printed orders show the last four digits of the masked credit card number on printed orders, orders awaiting approval, and paid invoices.

• Email confirmations show credit card types and the last four digits of the masked credit card number for all submitted orders, orders awaiting approval, and paid invoices.

• Substitute validations are made for items that did not have a substitute when the order was saved. Use the Product Suggestions and Substitutions page to select a currently available substitute item or remove the line item.

• Credit card CVV (Card Verification Value) is required for all orders using a credit card that is not currently on file. Shoppers using Internet Explorer 9.0 or 10.0 are restricted from using a new credit card due to security reasons. A message displays and prompts them to upgrade to version 11.0 or to use another supported browser.

• Added support for the Safari browser on all credit card entry pages.

• Modified to send the shipping charge with the order submission when the amount is zero. Previously, zero-dollar shipping charges were skipped in the order submission.

• Modified the shipping address for Bermuda dealers to support the Bermuda postal code format.

• Modified the shipping address for Canadian dealers to support the Canadian postal code format.

• Added the option to exclude specific states/provinces from the shipping address on the Checkout page, as well as other pages. If the state/province is listed in the Exclude list, it does not display in the Sate/Province drop-down menu for the shoppers who can modify their shipping address. A separate parameter has been provided to use the State/Province Exclude list for guest shoppers only.

• Added free shipping messaging at checkout. To potentially increase order sizes, shoppers who are set up to receive free shipping based on a minimum order amount will now see a message that suggests that they add more to an order to receive free shipping. This message displays on the Checkout, Approval Detail, and Recurring Order Detail pages.

10 continue to next page

ECinteractivePLUS®: What’s New

• Added the Checkout Flow enhancement. This enhancement allows dealers to customize the checkout landing page. When a shopper clicks Checkout, they can go directly to the Edit Order Details page instead of the default Review Order Details page. An additional feature available for DDMSPLUS™ back-office systems allows the shopper to select a payment method on the Review Order Details page. Previously, payment methods could only be selected on the Edit Order Details page. The Checkout Flow enhancement is currently only available for single-department orders. For more information, see Checkout Flow.

Choose Accounts, Departments, and Attentions• Automatically displays auto-suggestions as search terms are entered. This applies to both names and

numbers. Pressing Space displays all assigned options.

• Change an account for open cart items when using multiple accounts. When an account is changed, item availability, substitute settings, and price validations are checked for each item in the shopping cart, and appropriate messaging and options are provided.

• After the shopper selects a department and/or attention, the system automatically continues, reducing the number of clicks. If the shopper’s Admin Must Select Attention setting is disabled, the Auto Continue function is not used. If a shopper has an existing cart, the Auto Continue function is disabled.

Contacts Management• We added the ability to add more than one email address in Manage Site Contacts used with the

Contact Us feature. Emails will be sent to all contacts on the list.

Contracts and Laundry Lists• Lists and contracts include page uniformity, along with a familiar interface for all search types. This

includes Detailed and Summary view options.

• Added sort options, including item number or description (both ascending or descending).

• Categories display according to contract or laundry list items.

• Displays up to five contracts and laundry lists, with an option to see more, if available.

• Contracts link appears in the shopper’s top navigation menu for quick access.

• Enhanced to allow printing lists of up to 250 items, with or without thumbnail images. View the Admin Contract and Laundry List Print log to see information, including lists that contain over 250 items.

• Added the date to the contract, laundry list, and favorites list print outs.

11 continue to next page

ECinteractivePLUS®: What’s New

• Contracts ECP (CLS) failed synchronization attempts now automatically re-sync up to three times.

• Essendant SmartSearch options let you specify how contracts display in search results. In addition to filtering, you can surface items to give preference in the results sort order over equally relevant non-contract items.

• Enhanced to allow customizing the labels used on the contracts and laundry list pages at the site level. Customized labels are used in place of the current contract and laundry list links and page titles.

Coupons and Promotions• Streamlined by adding the Coupons and Promotions feature, along with a new Enter Promotion Code

box on the Checkout and Edit Approval pages. Previously, coupons and promotions were accessed via a separate web page.

Credit Cards and Credit Card Editor• Added the ability for shoppers to manage account credit cards. If enabled, the Manage Credit Cards

link appears under the My Account drop-down menu. A Manage Credit Cards link has also been added to the Checkout Edit Order Details and Approval Edit pages.

• Added a CVV (Card Verification Value) requirement for all orders using a credit card not on file in DDMSPLUS™. This applies to the Checkout, Manage Credit Card, Approval Processing, and Pay Invoices pages.

• Provided support for Safari® browsers for all credit card entry pages.

• Due to security concerns, shoppers using Internet Explorer 9.0 or 10.0 are restricted from using a new credit card. A message suggesting that shoppers upgrade IE to version 11.0 or use a different supported browser (Edge, Firefox, Chrome, or Safari) displays. For additional information regarding IE9 and IE10 from Microsoft, see Internet Explorer End of Support.

• Updated the software known as JQuery to the latest version for continued security. Shoppers will not experience any changes with this update.

Credit Returns• Enhanced by adding the Credit Returns feature, which enables shoppers to use a pre-determined

credit return form to request a credit via email. This form includes standard details associated with a credit return request, as well as customizable text that can be used to describe the credit return policy. This form also provides additional instructions. The information displayed on the form can be changed by adding and hiding order and item details. Shoppers can access the form from the My Account drop-down menu. It is also available on the Order History and Items Recently Purchased pages. The form automatically completes information with available data, including the item number, item description, order quantity, and shopper details. For more information, see Credit Returns.

• Enhanced by adding a Cancel option if the shopper chooses to cancel the request before it is emailed.

Customize Browser Tab Text & Use Clean/User-Friendly Browser URLs• Added the ability to create custom browser tab text using Site Preference settings. Most internet

browsers display search results in the browser’s title bar, such as Pay Invoices or Find Ink and Toner. Use this feature to add custom text that displays on the browser’s tab, along with search results, such as your company name.

12 continue to next page

ECinteractivePLUS®: What’s New

• On the Site Preferences page, enter the text to display in the Page Title Text box, ABC Company — Deals for Less, for example. You can enter up to 70 characters. If left blank, the dealer’s name from the Site Management page is used.

• Use the Page Title Text Position box to place custom text before or after the search results text. Example: Pay Invoices|ABC Company or ABC Company|Pay Invoices.

• Save and copy a URL from a browser address bar to reload the same page at a later date in a more readable format. This enables specific pages and search queries to be used as bookmarks or in flyers and emails. Search and product details have been modified to use clean and user-friendly URLs.

Customize Messaging and Error Text• Customize messages for items not allowed, unexpected errors, and searches that return no item

results. Manage customized messages on the Error Text page and enable messages for accounts in Site Preferences. The previous message length was 250 characters. This has been enhanced to display a maximum of 4,000 alphanumeric characters, including the HTML code. Remember that spaces also count as characters.

• Enhanced to allow sending an HTML email notification to new shoppers. You can also customize the header and footer sections on the Admin Site Text page.

Dated Orders• Enhanced to allow shoppers the ability to place dated orders. This feature lets your shoppers place

orders and schedule a delivery date other than the typical next day or two-day delivery. Once the order has been submitted to DDMSPLUS™, the Delayed and Dated Shipment Orders feature lets you manage the order for inventory allocation and purchasing. Before your shoppers begin using the Date Orders feature on the front-end website, make sure you set up your calendar parameters using the back-office DDMSPLUS system. This feature is only available when using DDMSPLUS. It is not available when using legacy DDMS®. For more information on setting up DDMSPLUS, see Delayed Delivery Orders & Dated Shipment Orders. For details on the Dated Orders feature, see Dated Orders.

• Enhanced so when shoppers view the Order History page the system displays an icon and default text, displaying dated order information. You can use the Site Customizing page to change the default icon and order status description.

• Added the ability for shoppers to include or exclude dated orders by clicking the Orders drop-down menu and selecting All Orders, Dated Orders or Exclude Dated Orders.

• Added the ability for shoppers to view dated order status by clicking the icon on the Order History page. The order is available on the Pay Invoices page after the order has been submitted and invoiced.

• Enhanced to allow shoppers to easily see the scheduled delivery dates and whether they are valid or invalid on the Pending Approval page. If the approval has permission to edit order delivery dates on the Order Approval Editor page, the Scheduled Delivery Date box allows a different date to be selected.

Dealer Custom Items• Functionality has been released to allow a Dealer located in California or a Dealer selling to customers

located in California to assign the proper Prop 65 notice(s) to Dealer unique SKUs as needed. For more information, see the Product Health Warnings for California Shoppers heading.

13 continue to next page

ECinteractivePLUS®: What’s New

• Enhanced to allow dealers to establish up to four custom text messages, which will display as bullet marketing points on the Search Results page and other list pages, as well as on the Product Detail page. Dealer custom items will display in a similar manner as wholesaler enhanced items to provide additional uniformity and improve the shopping experience.

Email Support and Usage• Enhanced to use an additional email format: xxxx@xx.xxxx.com on several pages, including Contact Us,

Rewards, Guest History, Register Me, Edit Profile, and more.

• Designate a primary site URL for use with emails, including the change password email message and in eTarget flyers. The default setting is Not Set. The primary site URL setting is accessed via the password reset email link.

• Enhanced by adding the shopper’s phone extension on email order confirmations.

• Enhanced by adding the ability to send an HTML version of the new user email notification and the ability to customize the Header and Footer sections on the Admin Site Text page.

• Added the user name, created date, and active/inactive status columns to the Usage report and export files.

eContent• S.P. Richards now provides a monthly file that includes all items and pricing. New items and changes to

existing items are automatically added to the corresponding existing S.P. Richards eContent catalogs in ECinteractivePLUS. By updating your items each month, you can provide your shoppers with the latest eContent. For more information, see Loading S.P. Richards Monthly Updates.

Note: Remember that each quarter you should also run a complete OPUS update to keep your item database up to date.

eProcurement• Added support for eProcurement sessions that require SSL (https) during the full punch-out session.

• Added messaging to the eProcurement P/O status dashboard for P/Os pending additional attempts for ERP submission.

• Enhanced to allow using the billing address in the P/O.

• Enhanced to use the P/O’s selling price when using the ERP to create orders.

• Enhanced performance when communicating with the DDMS® ERP by using a pipeline method for the Also Consider and Item Recently Viewed features.

• Added the ability to use the billing information in the purchase order XML in order creation.

• Added the ability to use the Items Recently Purchased feature with eProcurement.

• Added the ability to use shorter URLs for eProcurement licenses. This is useful for those clients with limitations when using the current length.

• Enhanced to allow Overriding the Site Terminal ID at an eProcurement License Level. This allows orders created from eProcurement P/Os to be created at a different status than non-eProcurement orders in DDMS.

14 continue to next page

ECinteractivePLUS®: What’s New

• Enhanced eProcurement to use multiple identities. This change is beneficial for dealers with accounts that use the same eProcurement for multiple divisions within their company.

• Added the ability for eProcurement shoppers to exit the shopping site without submitting a cart. This setting is optional and is based on eProcurement license parameters.

• Enhanced by adding the ability to manually import P/Os in a CSV format into the eProcurement license.

• Added the ability to delete transactions from the PO Queue Error Transactions log.

Enhanced Content: Essendant SmartSearch• Essendant SmartSearch automatically suggests items using keyword search terms.

• View enhanced content for alternate items in search results, thumbnail images, and descriptions.

• Enhanced to allow customizing of the display order of top-level categories on the shopper’s site.

• Enhanced by adding Essendant data analytic tracking in shopper ratings and reviews.

• Enhanced by adding Essendant icon attributes to the Product Detail page to support Green, EPA-CPG compliant, and Value Pack. Also changed the item icon attributes from Recycled to Green on the Product Detail, Search Results, and other pages, including Contracts, Laundry Lists, and Web Specials.

• Enhanced by adding new monthly items in eContent and in OPUS. Essendant provides a monthly file that includes new items as of the last quarterly update. These new items are automatically added to the corresponding existing Essendant eContent catalogs. For more information, see Loading Essendant Monthly Updates.

• Enhanced to use Essendant’s integrated campaigns to display promotional products to share with shoppers via printed flyers, web banners, emails, and landing pages. For more information, see Setting Up the Essendant Landing Page Feature.

• Enhanced by adding Essendant product videos to the Product Detail page.

• Essendant SmartSearch provides spelling suggestions in Search results. If the shopper mistakenly enters Foders, search results indicate ‘Did you mean Folders?’.

• Essendant SmartSearch and SPR Search Pro: Added safety data sheets (SDS), formerly known as material safety data sheets (MSDS).

• Essendant product reviews let you view and add your own reviews and star ratings. Reviews display with search results and as a Reviews tab on the Product Details page.

• Enhanced cross-references with Essendant SmartSearch for items that wouldn’t otherwise return item results. This includes cross-references for big box items. Cross-reference match types can be selected on a per-customer basis, including the option to select none. Manage these settings in the Admin Customer settings, Alternate and Substitute settings, and Essendant Cross Reference option.

• Essendant provides additional product information for rebates, offers, and item tags, such as Rebate, New Item, and Smart Deal. This information displays on the Search Results and Quick View pages. This enhancement also adds item tags to the Product Detail page and Offer descriptions. Links for more information display on the Product Detail page.

15 continue to next page

ECinteractivePLUS®: What’s New

• Enhanced to allow for expanded content on non-Essendant items. Dealers can map their custom items to the Essendant Brand list. This allows the dealer’s custom items to be included under the Brand SmartSearch filter on the left panel in ECinteractivePLUS. For more information, see Essendant Categories and Brands.

• Enhanced to include personalized marketing zones. These zones on the front-end site can include content such as Smart Deals, Best Sellers, New Arrivals, Similar Items, Frequently Bought Together, etc. The content is managed by Essendant. You must have Essendant as your enhanced content provider to use personalized marketing zones. For more information, see Essendant Personalized Marketing Zones. Personalized marketing zones are currently available on the following front-end pages:

• Shopping Cart

• Home

• Product Detail

• Search Results

• Enhanced to allow selection of multiple search results filters through checkboxes.

• Enhanced to return specific messaging to shopper when searching for specific keywords. For example, if a shopper searches for ‘pencils’, a message displays at the top of the page indicating ‘Your search for pencils has been redirected to a search for Category of Pencils.’ This messaging is managed and provided by Essendant.

• Enhanced to allow dealers to set up search keywords with Essendant that redirect shoppers to specific URLs. When shoppers search for those keywords, they can be redirected to pages in ECinteractivePLUS as well as external websites. This feature is managed by Essendant.

• Enhanced to include enhanced manufacturer content that displays on the Product Detail page under the tabbed items or product information.

Enhanced Content: S.P. Richards SearchPro• S.P. Richards (SPR) SearchPro automatically suggests items using keyword search terms.

• View enhanced content for alternate items in search results, thumbnail images, and descriptions.

• SPR product reviews let you view and add your own reviews and star ratings. Reviews display with Search Results and as a Product Reviews tab on the Product Details page.

• SPR SearchPro items with rebates display with a rebate message in Search Results, Product Detail, Cart, Checkout, and Approval Edit pages. Shoppers click rebate message to view rebate form.

• SPR SearchPro items without bulleted copy now display second description below primary item description on Product Detail page. This mainly affects FurnitureAdvantage and ProductPro items.

• Enhanced substitutes and suggestions display on Search Results and Product Detail pages.

• SPR Spotlight items display on the shopper’s Home page with customer-specific pricing. You can specify the item’s price using the shopper’s pricing rather than displaying one price for all shoppers. For more information, see SPR Spotlight Items.

• SPR SearchPro Also Consider feature on the Product Detail page limits the display of dealer-in-line substitutes in the Also Consider section on the S.P. Richards SearchPro Product Detail page.

16 continue to next page

ECinteractivePLUS®: What’s New

• SPR 360° image views can be seen on the Product Detail page. Shoppers can interact with an image and view a complete side-by-side 360° view of the product.

• SPR Etilize enhanced content allows shoppers to access the Overview tab on the Product Detail page. This tab contains marketing and product details for specified items.

• SPR SearchPro now uses 200x200 banner ad images and the blue border has been removed on the skyscraper 120x295 banner ad image.

• SPR SearchPro allows importing items and their rankings using the Merchandising Products page.

• SPR SearchPro and Essendant SmartSearch: Added safety data sheets (SDS), formerly known as material safety data sheets (MSDS).

• Use enhanced cross-references with SPR SearchPro Enhanced Substitution feature. This provides item results and alternate item offerings in search results for certain types of item searches. There are three enhanced substitution types available: replacements, substitutes, and alternates.

• Dealer and normal substitutes do not display in SPR SearchPro with the first three items in category search results.

• SPR Enhanced Search automatically re-syncs lists. Etilize Ranking List Sync attempts which have failed automatically re-synch, up to three times after a 60 minute interval.

• Enhanced the manufacturer logos on the Product Detail page when using SPR SearchPro.

• Enhanced to display the delivery time frames for SPR SearchPro CSO and VSO price plans.

• Enhanced SPR SearchPro by adding Also Bought items to the Product Detail page.

• S.P. Richards is providing a catalog that contains specially priced items that are identified as Clearance Items. Once the S.P. Richards Clearance Item catalog is added to the shopper’s global catalog group and you have set the Display SPR Enhanced Clearance Link Feature group setting to Yes, a the Clearance link displays for shoppers next to the top categories. For more information, see S.P. Richards Clearance Items.

• Removed the Details tab from the Product Detail page while ensuring that the information from the Details tab was moved to the Technical Specs tab, including the catalog and catalog page information.

Error Text• Dealers can now add custom messaging on the Admin Error page for items that are not available for

purchase. Items Not Available are those items that are not found in the ERP and are discontinued, reference, and out of stock substitutes that use the Normal setting.

Note: The existing custom messaging for Items Not Allowed is used for items that are added to a restricted list, but are visible to the shopper.

eTarget Flyers• Access eTarget Flyers in PLUS. The email link only opens a PLUS site, including clicks to view and buy

products, as well as the Contact Us page. All flyer pricing applies only to the shopper’s current session. If accessing the site without the flyer link, the current pricing is shown instead of the flyer pricing. A Flyer icon appears with items added to the cart with flyer pricing. The icon also appears on the Checkout and the Edit Approver pages.

17 continue to next page

ECinteractivePLUS®: What’s New

Favorites Lists• Lists include page uniformity, along with a familiar interface for all search types.

• Added the ability to more quickly display Favorites Lists containing a large number of items.

• Enhanced the Add to Favorites flow. This enhanced flow opens a new window to choose a list or to create a new one. When finished, the shopper is returned to the previous page—Search Results or Quick Order, for example—thus reducing unnecessary keystrokes.

• Added sort options, including item number or description, both ascending or descending.

• Includes both Detailed and Summary view options, which are useful for frequently purchased items.

• Comments displayed by default, if available.

• Categories display according to the list.

• The quantity on-hand status appears on the Edit Favorites main list and on the Favorites Suggested Items list.

• Favorites lists have been modified to display up to five lists per section: My Lists and Shared Lists, & See More, if available.

• Press Enter to automatically save a Favorites List when editing it.

• Managing Favorites includes substitute suggestions when adding or editing items, and when the Alt/Sub parameter is set to normal.

• The display has been improved and streamlined when printing lists. A new option also lets you specify whether to include or hide thumbnail images on the list.

• Easily view a list of discontinued items. Button and dialog box text can be specified in Site Preferences.

• Enhanced the sort options for shoppers’ favorites lists to include the ability to sort by Comments in ascending or descending order. This is useful for shoppers who use the Comment box for various notes. Shoppers can now sort by their comments for easy access.

• The user interface for Add to Favorites has changed from text to an icon.

• Enhanced item sort order on the Add/Edit Item page to display items in numeric/alphabetical order based on item number. As a shopper adds items to their Favorites list, they can re-sort the list alphabetically. Item numbers are automatically sorted by number first, and then by letter.

General User Interface Updates• Widened the drop-down menu on the Site Text, Account News, Site Text Assignment, and Account

Admin News pages that contains customized text file names to reduce wrapping for names with long descriptions and shorten the length of the drop-down menu.

Google Analytics• Control access by account using the Admin Account Management page. Just click the Google

Analytics Management button, select the account, and choose Enable or Disable.

• Essendant Act-On Analytics lets you seamlessly integrate your act-on email analytics data with your web analytics data and reports by using an act-on plug in. A subscription from Essendant is required. Contact your Essendant Account Manager for details.

18 continue to next page

ECinteractivePLUS®: What’s New

Guest Shoppers• Enhanced to display list prices when the guest shopper account is set to log in for pricing and the

Display List Prices box in the Customer Price Group settings is checked.

• Enhanced to allow assigning contracts and/or laundry lists to the guest shopper.

• Added the ability for guest shoppers to request login information by email. When enabled in Site Preferences, the option to create an account appears on the Login page.

• Enhanced to display free shipping messages on a guest shopper’s Checkout page. This applies to shoppers set up to receive free shipping based on a minimum order amount. When checking out, they are prompted to add more to an order to receive free shipping.

• Removed the Edit Profile link in the My Accounts menu for guest shoppers and the Demo account.

Ink and Toner (Machine Matching)• Enhanced by adding the Machine List Management page to change the existing ink and toner list

search tools. The system only checks for the supplies associated with the machine.

• Added the ability to narrow the search by brand, series, model, and supplies. The system provides auto-suggestions as user types, along with the See More option. (S.P. Richards only for supplies.)

• Added the ability to reset the search and cancel the search selections.

• Added the ability to print when comparing products. This includes the item’s selling price.

• Use the Admin Text Editor page to add custom text that displays under search options on the Ink and Toner page.

Items Recently Purchased• Enhanced by adding the ability for shoppers to access and re-order items recently purchased by

clicking link in the My Accounts or Featured Items drop-down menus. For more information, see Items Recently Purchased.

• View the quantity and the last purchased date.

• Filter the list by order or item numbers and within a range of 1 to 180 days. This feature is con-trolled using Feature Group settings.

• Select an item and click Credit Return to return a recently purchased item.

Items Recently Viewed• Enhanced by adding the ability for shoppers to access the most recently viewed 12 items by clicking

the link in the Featured Items drop-down menu. The items also display under the Web Specials on the Product Detail and Cart pages.

JumpCart Integration• Added integration with the JumpTech® JumpCart scanning tool.

19 continue to next page

ECinteractivePLUS®: What’s New

Landing Pages• Enhanced to allow creating and managing an unlimited number of HTML type pages on your Admin

site. These pages could be used as landing pages by placing them as links in existing customizable zones, such as on the home page or used in email marketing campaigns. For more information, see Landing Page Management.

Login Registration• Enhanced by adding the Pending Registration Customers Page When Using the No Auto Account

Creation Feature. Shoppers are no longer shown with Orphaned Users. This page shows only those shoppers that didn’t complete registration process. For more information, see Shopper Registration.

• Added the ability for account holders to create online shoppers.

• Added the ability for shoppers to create online and back-office accounts.

• Added the ability for shoppers to use both methods to allow creating an online account and to allow creating a back-office and online account.

• Added the Register Me link to the Home page. When clicked, the Registration page opens, with one exception: If the Allow Both Methods Administrative option is enabled, shoppers who click the Register Me link are directed to the Login page instead.

• Added the ability for the default department to be used when logging in instead of the last department used in the previous session. If the shopper has items added to an existing cart, the department associated with the cart is selected when logging in.

• Enhanced to remove the display of the past user names and passwords in Login boxes. This information is now blocked from displaying to improve login credential security.

• Added the ability to enter a billing email address and to specify the tax-exempt status for customer account requests.

• Enhanced to send email notifications to shoppers who are locked out of their accounts after several failed login attempts. Dealers already receive these notifications.

• We have enhanced the Customer Registration settings in Site Preferences to give dealers the option to add up to three customized questions to the Registration page. For example, you could add the question How Did You Hear About Us? You also have the option to mark questions as Required.

• Enhanced by adding the ability to create customizable text that displays on all registration pages. This text can be used to provide instructions or additional information to the shopper, Be Sure to Complete All Boxes to Register, for example.

Merchandising Products• Enhanced to allow unlimited non-ranking icons. Previously, you were limited to one non-ranking icon

that could be used to denote specific items for marketing or for other purposes. This enhancement removes this limitation and provides the ability to establish unlimited non-ranking icons with item lists.

Microsite Access• Calendars & Planners

• Navitor®

20 continue to next page

ECinteractivePLUS®: What’s New

Multiple Department Ordering• Added the ability to assign unique P/Os, shipping options, special instructions, payment methods, and

attentions for each department. To do so, select to edit the order. Then, change details for the first department and click Next to edit the remaining departments.

• On the Shopping Cart page, after selecting a department and click the Sort Order button to re-sort orders on the page. View items for each department as well as order totals.

• When logging in again, the system now retains the last department the shopper selected.

• In Quick Order, click to change the department or press Tab to accept the default, if any. If the user changes a department, the system automatically re-prices all the items on the order for the department selected.

• Collapse or expand department details on the Cart and Checkout pages. The Collapsed view is selected by default so any order messages can be easily seen. However, you can expand the view, if needed.

• When saving multiple department orders, department details are automatically retained.

Order Approval• Enhanced by adding the Denied Orders and Orders Pending Approval links at the top of the page for

easy access. A right-forward arrow indicates if the approval forwarding is turned on or off.

• Approval forwarding can be enabled using one dialog box without clicking Next to scroll through options.

• Added the order denied reason to the order header.

• Added the ability to directly email the next-level approvers or the original shopper using the Approval Editor and Order Detail pages.

• The Pending Orders tab displays helpful, color-coded messaging. Messages include email links, shown in blue text, to contact next-level approvers and the shopper who the placed order.

• Added the ability to email shoppers who have locked orders.

• Approval editor allows changing the shipping method on the Approval Editor page.

• Approval Editor page now auto saves the shipping address, special instructions, and purchase orders.

• Approval Editor page displays the original shopper’s payment method and defaults to use the credit card on file, if any. Editing credit cards requires saving changes.

• Added the ability to quickly undeny a denied item.

• Added the option to not require a reason for denial in the order approval process on line items and on orders. Set this option using the Customer Management, Approval Chain, Approval Group Details page.

• Added a new link on the Home page to allow direct access to the Your Orders tab when orders are awaiting approval.

• Added the ability to print order detail on the Pending Approvals, Approval History, and Your Orders pages.

• Added the ability to email the approver on approved Orders. To enable this feature, you must check the Email Approver on Approved Orders box in the Customer Management, Approval Group Details section. This feature is disabled by default.

21 continue to next page

ECinteractivePLUS®: What’s New

• Enhanced by adding the ability to split (separate) shopper orders containing non-contract items. Admin settings provide an option to allow shoppers to split an order into two orders, either by choice or always.

• Easily view items for which a rebate is available on the Approval Edit page.

• Substitute validation check now identifies those items that have an available substitute on the Pending Approval Items page. The system then prompts the approver that an order requires editing.

• Charge to my account payment method information displays on submitted emails, approved emails, and on printed orders.

• Enhanced to display the reason for the approval on the Approval Edit page.

• Removed the Exceeds Maximum Authorized Order Amount of $0.01 from the reason for approval text on orders pending approval for mid-level and top-level approvers.

• Added notification improvements for payment overrides on the Edit Approval page.

• Enhanced the Pending Approval page to display (C) Contracts and (P) promotional items.

• Enhanced the approval email process to include the previous approver’s name, date, and time on emails sent to the next level of approvers in the chain.

• Enhanced by adding the Enter keyboard command when adding or editing users assigned to an approval group.

• Added additional instructions and a link to the Edit page on the Order Pending Approval page for orders that have a new item substitute. The new message is: Please Check for Substitutes Before Approving the Order - Click Here to Edit the Order.

• Added a parameter in the approval groups to send reminder email notifications to the approval members after an order is pending approval over a specified number of days.

Order History• Enhanced to stream the interface to default to the latest order on a single Search tab. Advanced and

Basic tabs are now combined into a single Search tab.

• Automatic substitutions and in-line options to add items to the shopping cart or to favorites lists.

• Search using pre-defined and specific start and end dates. Pre-defined date options come from the Order History Date Range options in Feature Settings.

• Search all departments option. Once checked, the setting is retained for future searches.

• View special instruction, as well as shipping instructions.

• Status icon also includes JumpTrack® proof of delivery and signature when cursor hovering.

• Select one or more invoices to print. A new option allows printing invoice information from the Order Detail page.

• Guest shoppers can view the order history attached to their email address.

• Pipeline processing for order history provides faster response times for page display and navigation. (Requires DDMS SQL order history setup. Contact DDMS support for set up or questions.)

• Enhanced the Order History Summary page to display (C) Contracts and (P) Promotional items.

22 continue to next page

ECinteractivePLUS®: What’s New

• Enhanced to allow customizing the order status labels and icons on the Order History page. You can hide the Status column on the Summary page using the Admin Site Customizing page. We recommend not checking this option if you are using JumpTrack.

• Enhanced by adding the invoice date and Invoice title to invoices printed from the Order History page.

• Enhanced by adding third-party delivery tracking numbers by line item when provided by DDMS on the Summary and Detail pages. Tracking numbers also print on the order history PDF.

• Shoppers can now search their order history by their assigned departments. This allows shoppers to filter out other departments within the account. Shoppers can still search all departments or an individual department.

Note: This feature is available to shoppers for whom you have enabled View Multi-Department History in the Feature group settings.

Page Access During Site Maintenance• Several front-end pages are now available to shoppers during scheduled and unscheduled site

maintenance, including Contact Us, Privacy Policy, Help, and About Us.

• Added a two-minute warning message for shoppers when the site is due for scheduled maintenance.

Parameter Maintenance• We added the ability to mass-update your customers’ active and/or inactive status. You can use this

feature to set all customers associated with an account to active or inactive at once.

Pay Invoices (A/R Remittance)• Pay Invoices link displays in the My Account drop-down menu.

• Display all invoices on a single page. You can filter by Today to 30 days, 31 to 60 Days, 61 to 90 Days, or Over 90 Days.

• Sort results using any of the columns in the grid, such as order #, date (ascending or descending), days old, department, etc.

• Search for invoices using the Search box. Search by order number, date, number of days, department number and name, P/O, amount balance, and remarks.

• Easily determine which invoices to pay by account, if applicable.

• Easily view invoice detail and select the page to view if more than ten invoices display.

• Display the Pay By Credit Card option using the Allow AR Payment by Credit Card box in Feature Settings. This lets you keep checkout and A/R remittance credit card usage separate. Activate the Pay Invoices feature in the Allow Online AR Invoices box in Feature Settings. It is set to No (Off) by default.

• When paying invoices, the system displays payment total rather than the outstanding balance. (The system uses the default credit card, if one exists, and displays the Processing Please Wait message. It also includes the ability to cancel from the Pay Invoices page.

23 continue to next page

ECinteractivePLUS®: What’s New

• After a credit card is processed, the invoice payment status and ability to print invoices displays. Approved, denied, and still processing approval emails are also sent.

• When printing invoices, headings are automatically removed if the data is not present. Shipping and special instructions are included, along with the P/O fields, using customized text, if specified.

• Easily generate remittance forms. Shoppers are prompted to only print a remittance form or to also print the associated invoices. The pay invoice remittance form includes the shopper’s billing account name and billing address phone number set in the back-office system.

• Enhanced by adding the invoice date and Invoice title to invoices printed on the Pay Invoices page.

• Enhanced by adding the ability to set up one or more email addresses to receive a notification when a shopper completes a remit payment or a credit card payment in Pay Invoices.

Product Detail Page• Display dealer substitutes when the parameter is set to normal.

• Enhanced the Add to Cart flow so the system automatically displays similar items or accessory items without taking the shopper to a separate page.

• Item attributes appear in alphabetic order on the Search Results Summary and Detail pages and on the Product Detail pages.

• Standard Search custom items support large image magnification view when hovering.

• Enhanced S.P. Richards to integrate item variant options on the Product Detail page. Variant options could be other available colors, pen point types, ladder heights, and so on.

• Enhanced by adding Essendant product videos to the Product Detail page.

• Enhanced Essendant SmartSearch to include enhanced manufacturer content that displays on the Product Detail page under the tabbed items or product information.

• Enhanced the Email link to prevent email issues. The Email link can now be enabled or disabled at the site level. When the Email link is clicked, shoppers must check a box to verify that they are not a robot in order to send the email.

Product Health Warnings for California Shoppers• Proposition 65 or “Prop 65” is a California consumer protection law that requires the display of

warning messages on products that contain carcinogens which are known to cause cancer and products which contain reproductive toxicants that are known to cause birth defects. These warning messages must be prominently displayed prior to check out to each purchaser who resides in or is receiving products in California. The message must display by item, so for example if there are 5 items that require the Prop 65 warning in the cart, each will have a warning.

24 continue to next page

ECinteractivePLUS®: What’s New

• Functionality has been released to allow a Dealer located in California or a Dealer selling to customers located in California to assign the proper Prop 65 notice(s) to Dealer unique SKUs as needed. For more information, see Setting Up Custom Items & Catalogs.

Quick Order• Add items to both the Shopping Cart and Favorites List pages using a single button.

• Enhanced performance for partial item number searches, the first 20 matches display, with an option to view additional results.

• Enhanced the content item descriptions display in the Quick Order, Shopping Cart, and Checkout pages, as well as on printed documents.

• Enhanced to display a duplicate item warning message when duplicate items are entered.

Recurring Orders• Enhanced to allow shoppers to place recurring orders. These orders offer registered shoppers the

convenience of automatic order placement. Shoppers can select the date or frequency for orders to be automatically submitted. They then receive advanced notification emails that remind them of the pending order placement. For more information, see Recurring Orders.

• Enhanced to show deleted recurring orders on the Order Management page. Hover the cursor over the order to view the user name of the individual who deleted the order.

• Added the Enable Order Confirmation Emails to CC parameter in the Communication Settings parameter to send an order confirmation email to a list of email addresses. This is in addition to the shopper’s email address for recurring orders that are automatically submitted on the scheduled date.

25 continue to next page

ECinteractivePLUS®: What’s New

• Enhanced to allow shoppers to add a recurring order from the Search Results page and other list pages, such as Contracts, Laundry lists, and Web Specials. Additionally, the user interface for Add to Recurring orders has changed from text to an icon.

• Enhanced the advanced notification email to identify non-returnable items.

Rewards• Rewards has been greatly enhanced. This enhancement includes many new features for both

dealers and shoppers and provides many dealer-requested changes. We have also provided a new reward redemption user interface. For more information, see Rewards. Highlights of some of the improvements include:

Reward Products

• Add expiration dates per product. Reward products will be removed from the redemption offer-ings if an item has expired.

• Deactivate reward products at any time. For example, you could use this for seasonal items that may become inactive or active based on time of year.

• Set up a quantity on hand that automatically reduces as shoppers redeem points for products.

• Establish a maximum quantity amount reward product per cart redemption.

• Establish reward products per reward program. This allows for different reward programs that may contain some of the same reward products, or that may contain products specific to the rewards program.

• Filter existing products by the parameters mentioned above, as well as make mass changes for selected products.

Reward Programs

• Set rewards programs to inactive at any time.

• Set a start date on a rewards program, which automatically makes the program available to as-signed shoppers on the specified date.

• Set an expiration date on points earned in the program. For example, you can set points to ex-pire monthly, quarterly, yearly, and so on. This includes a grace period you specify, which moves earned points to the next expiration cycle.

• Filter existing programs by the parameters mentioned above.

• Copy existing reward programs.

Shopper’s User Interface

• Shoppers can toggle between Grid View and List View.

• Shoppers can filter reward products by category, point values, and keywords, including a sort option for newest, low to high, or high to low point values.

• Shoppers can add reward products to a wish list when they have not earned the required num-ber of points.

• Shoppers who are assigned as administrators for account-type reward programs can view points earned.

26 continue to next page

ECinteractivePLUS®: What’s New

Saved Orders• Added the ability to enter a user-defined description for the saved order.

• Added the ability to show the department number and name for saved orders.

• Added the ability to sort the saved order list by description, department, created date, number of items, or subtotal price.

• New Functionality - Added the ability to copy a saved order, which retains the saved order for future use. If the items are already in your cart and you choose the Switch Your Current Cart option, you can also enter a description for the carted items.

• New Functionality - Retain an item’s price for carted items and saved orders. Enter the number of days to allow in the Number of Days to Retain Carted Item’s Price box. Use this feature at the site level via Site Preferences or for specific customers via Price Settings. If the Price Settings box is left blank, the number of days specified in Site Preferences is used.

• Enhanced by adding the Processing, Please Wait Message when saved orders are copied or moved.

• Added the Ability to enter a description that displays to the shopper when transferring saved orders in the Admin Order Management page. Generated emails can now show the dealer’s primary URL: ECinteractivePLUS.

Search Results• Includes page uniformity by using one display for all search types, with consistent placement of data.

• The attribute fly-out has been removed.

• Substitute suggestions appear within the Search Results page when the Alt/Sub setting is set to Normal.

• Sort by Price is now available in favorites, contracts and laundry lists, S.P. Richard’s SearchPro, and Essendant SmartSearch results. The sort order is maintained through category refinement selections.

• Displays product list search results at second category level when browsing by category. Third-level categories appear at the top of the attribute list, sorted alphabetically.

• Added the ability to control the Alt/Sub reference display for additional sub types in addition to automatic subs. The Alt/Sub reference also now displays on the Shopping Cart, Checkout, and Approval Edit pages, as well as email confirmations. Manage settings using the Customer Management, User Group Settings, Alt/Sub page.

• Display dealer and wholesaler quantities on-hand. They display on Search Results, Quick Order, Shopping Cart, Checkout, Approval Edit, Spotlight Items pages, and much more.

• Enhanced to allow customizing pricing icons and hover-over text for specific pricing. This includes Web Specials, Contracts, and Promotions and Coupons.

• Force the guest shopper to log in for pricing using the Customer Price Group Settings page.

• Display Customer Pricing Box Not Checked (Set to False): Shoppers must login to view pricing.

• Display List Prices Box Checked (Set to True): List prices still display.

27 continue to next page

ECinteractivePLUS®: What’s New

Shared Cart• With the Shared Cart feature in ECinteractivePLUS, shopping carts can be shared among multiple

shoppers. Shoppers who are set up as a shared cart owner can create a shared cart and invite contributors to add items to the cart. Contributors do not need to be a registered shopper for the site to add items to the cart—all they need is a valid email address. When the cart is complete, the shared cart owner reviews the cart and places the order. For more information, see Shared Cart.

• Enhanced to allow shared carts to be deleted and to notify contributors if the cart is deleted.

• Enhanced to add the Shared Cart History page to the front-end site for the shared cart owner to view information such as items that are added to a shared cart, deleted from a cart, etc.

Shopping Cart• Significantly improved Add to Cart flow.

• The previously selected account and department are retained when logging in again.

• When a department is changed and one or more items are restricted to a new department, the Shopping Cart automatically opens to make modifications, and appropriate messages display per item.

• Shopping Cart items are automatically saved.

• Added the Cost Center by Line feature, with is available on a subscription basis. A Cost Center option is now available at the line item level. It displays on the Shopping Cart, Search Results, Quick Order, Approval Edit, My Orders pages, as well as on email confirmations.

• Also Bought Items now display in the S.P. Richards SearchPro Shopping Cart.

• The Admin Minimum Sell Quantity settings prompt the shopper when items need attention. This also applies to saved orders and approval orders.

• Enhanced the item sort order when items are added to the Shopping Cart from Saved Orders, Quick Order, Favorites, Items Recently Purchased, and Ink and Toner pages. Items also maintain the same order as they were in the shopping pages from which they came.

S.P. Richards Product Pro and Furniture Advantage• Added the ability to display extended delivery details in red text on the Search Results, Approval Edit,

Product Detail, and Checkout pages, as well as order and email confirmation messages. For example, this text could be Shipped in 5 Days or Non-Returnable.

Volume Discounts• Added the ability to offer discounts and item gift rewards for orders within a certain dollar amount.

You have two options:

• Reduce an order by a discount percentage whenever it falls within a set dollar amount, such as $100 to $200, for example. This discount applies to the entire order total and is based on the subtotal amount plus shipping charges, before tax is added. The discount is given in addition to the customer’s regular pricing.

• Add a gift item when placing orders within a specific dollar amount, such as $50 to $100, for ex-ample. The gift item is added to the order at no charge.

28

ECinteractivePLUS®: What’s New

• Before you can use this feature, you must set up the back-office system. For more details, see your Admin Online help. This feature may not be included in all software packages and may require authorization. For more information, contact ECI Sales.

Web Specials• Page uniformity, including a familiar Interface for all search types.

• Includes categories.

• Sort options, including item number or description, both ascending or descending.

• Includes item substitute suggestions. You should consider using the parameter that does not display substitutes if the price is higher than the original item.

• Import web specials and spotlight items using a familiar admin import interface. Access spotlight items through the Web Specials and Merchandising Products pages.

• Improved results by using a new pipeline method of communication to the DDMS ERP, rather than packet/socket communications.

• Customize the labels used on the Web Specials, Privacy Policy, and About Us pages. The customized label will be used in place of the current Web Special, Privacy Policy, or About Us links and page titles. Customize labels in Admin under Site Customizing.