ECOM Learning Course Outlines

Ecom Course Outlines - 2011 Onwards 1

Tel: 029 2044 0010 Email: [email protected] Fax: 029 2044 0019

2011 OnwarDSCOURSE OUTLINES

putting yOur peOpLe FirSt

a COMpLete LiSting OF aLL Our COurSeS

2


why chooSe ecoM aS your training partner?

A tutor-led training day/s– allowing you to explore your individual learning needs

A detailed I.T. manual or copy of the tutor’s presentation – that you can refer to when you come to implement your learning

“ ECOM GIVE EXCELLENT SUPPORT. I BELIEVE THEY OFFER THE BEST SUPPORT ON THE MARKET TODAY.”

JOHN SMITHAM, ESCALADE INTERNATIONAL

Ongoing support beyond the initial course – to answer any questions that may arise when you try to implement what you have learnt

A fresh buffet lunch



At Ecom, we have developed a reputation for delivering short courses in Cardiff that are fantastic value for money. Our short courses can be tailor-made or delivered via our cost effective and comprehensive range of open short courses in Cardiff Bay.

we SpeCiaLiSe in:

IT Courses

Business Management Courses

Leadership Development Courses

Finance Courses

Ecom provides organizations and individuals in

Cardiff and the surrounding areas with access to

high quality short courses and learning solutions.

We provide short courses, certifi cated courses

and courses that result in nationally recognized

qualifi cations. Whatever you choose, all our training

courses offer fantastic value for money and are all

backed up by excellent customer service.

Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ

Ecom Course Outlines - 2011 Onwards4


Section 2 Business Management Courses

Report Writing 29

Minute Taking 30

Delivering Customer Service 31

Delegation Skills 32

Train the Trainer 33

Reception & Telephone Skills 34

Recruitment Skills 35

Introduction to Management 36

Section 1 iCt Courses

Key IT Skills

Keyboard Skills 06

E-Type: Touch-Type Qualifi cation 07

Sage ACT! Administrator/ Manager Level 08

Sage ACT! User Level 09

Microsoft Offi ce

Microsoft Outlook 10

Microsoft Offi ce 2007 Update 11

Introduction to Microsoft Word 12

Intermediate Microsoft Word 13

Advanced Microsoft Word 14

Introduction to Microsoft Excel 15

Intermediate Microsoft Excel 16

Advanced Microsoft Excel 17

Introduction to Microsoft PowerPoint 18

Intermediate/Advanced Microsoft Powerpoint 19

Microsoft Access Essentials 2003 / 2007 (day 1) 20

Microsoft Access Essentials 2003 / 2007 (day 2) 21

Advanced Microsoft Access 2003 / 2007 22

Specialist IT Courses

Introduction to Microsoft Project 23

Intermediate Microsoft Project 24

Microsoft Visio Essentials 25

Microsoft Publisher 26

Microsoft FrontPage 27

Introduction to VBA with Microsoft Excel 28

FLOOr pLan

Section 1iCt Courses

Section 2Business Management

Courses

Section 3Leadership Development Courses




Section 3 Leadership Development Courses

Assertiveness in the Workplace 37

Dealing with Difficult Customers 38

Time Management 39

Communication Skills 40

Negotiation Skills 41

Basic Selling Techniques 42

Chairing Meetings 43

Professional Presentation Skills 44

Project Management 45

Appraisal / Performance Interviewing 46

Leading Teams 47

Finance for Non-Financial Managers 48

Section 4 Finance Courses

Managing Budgets 49

Managing Budgets with Excel 50

Managing Budgets with Winforcast 51

Credit Control 52

Sage 50 Accounts Level 1 53

Sage 50 Accounts Level 2 54

Sage 50 Accounts Level3 55

Sage 50 Payroll Level 1 56

Sage 50 Payroll Level 2 57

Introduction to Bookkeeping Certificate 58

Bookkeeping Certificate Level 1 59

Bookkeeping Certificate Level 2 60

Section 2Business Management

Courses

Section 4Finance Courses




Duration: 1/2 Day Venue: Cardiff

Overview

This training course focuses on learning keyboard shortcuts to help you cut down onmouse usage and increase efficiency. You will learn the basic skills needed to make themost of your keyboard including how to use the QWERTY keyboard, shift keys andhome keys as well as touch typing.

whO ShOuLD attenD?

This course is perfect for those who have little or no knowledge

of how to use keyboard shortcuts to save time, relying instead

on their mouse or those wishing to speed up their typing.

what’S next?

• Minute Taking

• Introduction to Microsoft Word

COntent

IntroductIon• Keyboard Skills Explained

• Using the Task Pane

• Standard and formatting toolbars

• Using the QWERTY keyboard

ShortcutS & toolS• Using the spell checker

• Home Keys

• Using Shift Keys

• Entering numbers and symbols

• Show / Hide facility

• Auto-Correct

• Auto Text

• Inserting Header and Footers

touch typIng• Developing Speed Techniques

• Use firm key strokes without looking at the keyboardBook Now029 2044 0010

[email protected]

keyBoard anD typing SkiLLS

Book Today GeT To GripS wiTh your keyBoard




e-Type tOuCh-type QuaLiFiCatiOn

Duration: 2 Days Venue: Cardiff

Overview

E-Type is a great typing qualification for those who struggle with constant mistakes whilst typing, only use two fingers or just want to speed up their work rate.

StuDy

You will attend 2 tutor led days before sitting your final exam.

We will also provide you with access to an online learning

environment where you can practise between

sessions to build up speed and accuracy.

Every learner will have access to a personal tutor for support as

well as comprehensive learning materials.

the graDeS

there are 3 gradeS whIch can be achIeved:• Bronze: 20 words per minute at 98% accuracy

• Silver: 40 words per minute at 98% accuracy

• Gold: 60 words per minute with 98% accuracy

the BeneFitS

there are many benefItS to thIS SkIll IncludIng:• No longer looking down at your fingers whilst typing

• No more frustrating typing errors to slow you down

• A much faster and more productive use of the computer,

whether at work or at home

• Better posture and reduced levels of stress

• Gaining a qualification to enhance your career and job

prospects

• Unit - £175 + VAT (inc. of test fee)

• Re-sits - £30 per unit

Tests can be paid upfront or as you undertake them.(Testing will

be invigilated at our training centre)

COStS

Book Now029 2044 0010

[email protected]

GeT a Touch TypiNG qualificaTioN




SaGe acT! aDMiniStratOr/ Manager LeveL

Duration: 1 Day Venue: Cardiff

Book Today aNd iNcreaSe your kNowledGe of acT!

the COurSe

This course will provide managers of ACT! databases with the

knowledge to set team and individual access levels, control data

security, import and export data lists as well as customizing the

database to fi t the organization’s requirements with regards to

fi elds, layout and menus. This course will ensure the database

manager has a detailed understanding of how the database

functions.

whO ShOuLD attenD?

This course is designed for those administrating the users of

ACT!, this person is normally a manager or team leader.

COntent

• Importing and Exporting Data

• Setting Up Users and Teams

• Creating and Managing Databases, Files & Data Storage

• Customising ACT! for Effi ciency

• Customising Fields and Layouts

Book Now029 2044 0010

[email protected]




Book Now029 2044 0010

[email protected]

Book Today aNd iNcreaSe your kNowledGe of acT!

the COurSe

This course will guide learners through the key functions of ACT!

such as how to create, manage and update contacts, using with

the calendar to manage workload, grouping customers with

common characteristics as well as how to use applications such

as Word and Excel in conjunction with ACT! The course will

ensure all learners can use ACT! competently and confi dently.

whO ShOuLD attenD?

This course is designed for those new to ACT! that will be using

the system on a day to day basis and need to learn how to use

and update their database.

what’S next?

• ACT! Manager/Administrator Level

COntent

• The reasons for holding meetings

• Working with Contacts

• Working with Groups and Companies

• Scheduling Activities and Managing Your Calendar

• Managing Opportunities

• Using Email with ACT!

• Using Internet Services

• Working with Documents

• Producing Reports

• Synchronising Databases


SaGe acT! uSer LeveL




MicroSofT OutLOOk

Duration: 1/2 Day Venue: Cardiff

Book Today GeT orGaNiSed wiTh MS ouTlook

Overview

This training course is designed for those managing and organising e-mail messages,schedules, tasks, notes, contacts, and other information. It will show you how Outlook 2003 innovations can be used to manage your communications, organise your work, and work better with others; all from one place.

Those that need to organise their electronic communications,

schedule meetings and tasks. Especially useful for those in an

administrative or secretarial role, but equally applicable to any

Outlook users.

whO ShOuLD attenD?

what’S next?

• Time Management

• Keyboard Skills

Introduction to Outlook 2003

• Different Outlook views

• Use Outlook to maximise your time

• Toolbars

• Manage e-mails: Inbox, Sent & Deleted items

• Open, close and save emails

• Add attachments

• Automatically spell check an email

• Create a signature

• Work with contacts; add / delete / find

• Create and manage Folders

Time Management

• Create and manage folders

• Out of Office Assistant

• Meetings, appointments and events

• Schedule a meeting

Notes, Tasks and Journals

• Tasks—create a ’To Do’ list

• Using Notes and Journals

COntent

Book Now029 2044 0010

[email protected]




MicroSofT OFFiCe 2007 upDate


Book Today GeT To GripS wiTh office 2007

This course is designed for anyone new to Microsoft Office 2007. The course aims toprovide you with the confidence to navigate and use the new features of Office 2007.This course will examine both Microsoft Word and Microsoft Excel in detail but also will cover navigational changes which effect all Office 2007 software.

Overview

whO ShOuLD attenD?

what’S next

Anyone who is upgrading from Microsoft Office 2003 to

Microsoft Office 2007 or is unfamiliar with Microsoft Office

2007. This course is perfect for those being slowed down by

struggling to navigate the new software.

• Microsoft Word 2007

• Microsoft Excel 2007

• Microsoft PowerPoint 2007

• Microsoft Access 2007

COntentS

Office

• The Ribbon & Title Bar

• Status Bar

• Office Button

• Quick Access Toolbar

• Tabs & Contextual Tabs

• Gallery Toolbars

Word

• Add Preformatted Elements

• Smart Art High Impact Graphics

• Quick Styles and Themes

• Spelling

• Compare Documents

• Document Inspector

• Track Changes

• Mailings

Excel

• More Row and More Columns

• Easier Access to Formulas

• Quick Cell Formatting

• Formula Bar

• Charts

• Page Layout View

• Conditional Formatting

• Data Sorting & Data Filtering

• Pivot Tables

Digital Signatures

• What is a Digital Signature?

• How can digital signatures be used in Office documents?

• Add One or More Signature Lines to a Document

• Sign the Signature Line in a Document

• Add an Invisible Digital Signature to aDocument




intrODuCtiOn tO MicroSofT word


Overview

Book Today learN ShorTcuTS aNd Save TiMe

This course is designed for anyone new to Microsoft Word 2007. The course aims to give the learner practical knowledge of how to use this word processing software at a basic level. This course is full of practical examples of how Word 2007 can be used in a commercial environment.

whO ShOuLD attenD?

Anyone who is upgrading from Microsoft Word 2003 to

Microsoft Word 2007 or is unfamiliar with Microsoft Word. This

course is for the novice user.

what’S next?

• Intermediate Word

• Introduction to Excel

• Introduction to PowerPoint

Basic Navigation

Saving, Opening, Closing Documents

Text Formatting

• Inserting, Deleting, Undo and Redo

• Insert and Overtype Mode

• Copying & Cutting Text

• Using the Clipboard

Paragraph Formatting

• Paragraph marks

• Soft paragraph (line break) marks

• Aligning Text & Indenting Paragraphs

• Line Spacing

• Bullet Point & Numbered Lists

• Adding Borders and Shading

• Finding and Replacing Text

• Tab & Styles

Page Formatting

• Margin, Breaks, Headers & Footers, Page Numbering &

Cover Pages

Tables

Graphics

• ClipArt, Shapes, Pictures, SmartArt

Multiple Documents

Proofing & Printing

COntentS

Book Now029 2044 0010

[email protected]





interMeDiate MicroSofT word


Book Today creaTe profeSSioNal docuMeNTS

Overview

This course is designed for anyone looking to update or develop their understanding of Microsoft Word 2007. The course aims to give the learner practical knowledge of how to competently use this word processing software. This course is full of practical examples of how Word 2007 can be used in a commercial environment.

whO ShOuLD attenD?

Anyone who is upgrading from Microsoft Word 2003 to

Microsoft Word 2007 or is looking to develop their knowledge

of Microsoft Word. This course is for the everyday user.

what’S next

• Intermediate Excel

• Intermediate PowerPoint

• Intermediate Access Essentials

• Advanced Word

COntentS

Customising Microsoft Word

Text & Paragraph Editing

• AutoCorrect

• AutoFormat Options

• Text Wrapping

• Paragraph Shading & Border Options

Styles & Templates

• Applying, Modifying and Creating Styles

Sections and Column Formatting

• Section Breaks and Columns

Tables

• Creating & Sorting a Table

• Formulas

• Merging & Splitting Cells

Graphics

• Reordering Graphics

• Placing a Graphic In front or Behind Text

• Modifying Colours & Borders

• Textboxes

Mail Merge

• Using the Mail Merge WizardBook Now029 2044 0010

[email protected]




aDvanCeD MicroSofT word


Book Today BecoMe a MicroSofT word experT

Overview

On this course you will be taught some of the more advanced functions of MS Word allowing you to create and distribute the highest quality documentation. You will learn how to use macros, create a form and merge documents. You will also be shown how to work with master documents saving you both time and effort.

whO ShOuLD attenD?

This course is for those who require a higher level of awareness

in MS Word’s more technical functions. You will need a strong

existing knowledge to of Word in order to attend this course.

This course is also suitable for anyone studying for the ECDL

Advanced qualification.

what’S next?

• Advanced Excel

• Advanced PowerPoint

• Advanced Access

• ECDL Advanced

COntentS

Forms

• Create a Form, check boxes, drop-down lists

• Protect a Form

• Add a password to a document

Macros

• Record and edit a Macro

• Assign Macro to keyboard and toolbar

Referencing

• Bookmarks and Captions

• Footnotes and Endnotes

• Create Cross-References and Indexes

• Time Saving Features

• Templates

• Inserting Symbols

• Using AutoFormat and Autocorrect

• Spelling, grammar and language tools

Document distribution

• Email documents

• Track changes

• Compare and Merge documents

• Mail Merge

• Custom documents, headers and footers, page setup

• Create Master Documents

Book Now029 2044 0010

[email protected]




intrODuCtiOn tO MicroSofT excel


Book Today GeT To GripS wiTh The BaSicS

Overview

This course is designed for anyone new to either Excel or Excel 2007. The course aims to give the learner practical knowledge of how to use Microsoft Excel 2007 at a basic level. The course is full of practical examples of how to use the application within a commercial environment.

whO ShOuLD attenD?

Anyone who is upgrading from Excel 2003 to Excel 2007 or is new

to Microsoft Excel. This course is for the novice user

what’S next

• Intermediate Excel

• Introduction to Word

• Introduction to Access

• ECDL

Book Now029 2044 0010

[email protected]

COntentS

A First Look at Excel 2007

• The New Ribbon and Menu Button

• Creating, Opening, Closing, Saving Workbooks

• Help Function

Selection Techniques

• Selecting a cell, row or column

Manipulating Rows & Columns

• Inserting, modifying and deleting rows or columns

• Modifying column widths or row heights

Moving, Copying & Deleting

Manipulating Worksheets

• Renaming, Inserting, Copying, Moving & Deleting

Worksheets

Formatting

• Font, Alignment & Number Formatting

Formulas & Functions

• Formulas

• Relative, Mixed and Absolute Cell Referencing

• Functions – Sum, Min, Max, Average

Using Charts

Customizing Excel 2007

Printing




interMeDiate MicroSofT excel


Book Today STarT uSiNG excel More efficieNTly

Overview

This course is designed for anyone looking to develop their knowledge of Excel 2007. The course aims to give the learner practical knowledge of how to use Microsoft Excel 2007 at an intermediate level. The course is full of practical examples of how to use the application within a commercial environment. This course can be used as underpinning knowledge if you are working toward the ECDL qualification.

whO ShOuLD attenD?

Anyone who is upgrading from Excel 2003 to Excel 2007 or needs

to build upon their current knowledge of Microsoft Excel. This

course is for the everyday user.

what’S next

• Advanced Excel 2007

• Intermediate Word 2007

• Microsofft Access Essentials

COntentS

Manipulating Data & Named Ranges

• Paste Special techniques

• Importing a text file and delimit by comma, space or tab

• Named ranges

• Sub-totalling

Templates

Formatting & Display Techniques

• Cell & Table Styles

• Conditional Formatting

• Custom number formats

• Freezing row and column titles

• Hiding and un-hiding rows and columns

• Hiding / un-hiding worksheets

Sorting and Querying Data

• Sorting data by multiple columns

• Custom sorts

• Using AutoFilter

• Using advanced query / filter options

Linking & Consolidating Data

• Linking data or a chart within a worksheet

• Linking data or a chart between worksheets, word

documents & spreadsheets

Book Now029 2044 0010

[email protected]




aDvanCeD MicroSofT excel


Book Today BecoMe a MicroSofT excel experT

Overview

This course is designed for anyone looking to develop their knowledge of Excel 2007 to an advanced level. The course aims to give the learner practical knowledge of how to use Microsoft Excel 2007. The course is full of practical examples of how to use the application within a commercial environment. This course can be used as underpinning knowledge if you are working toward the ECDL Advanced qualification.

whO ShOuLD attenD?

Anyone who is upgrading from Microsoft Excel 2003 to Microsoft

Excel 2007 or needs to build upon their current knowledge of

Microsoft Excel. This course is for the advanced user.

what’S next


• Advanced Word

• Advanced Access

• ECDL Advanced

COntentS

Functions

• Date & Time Functions: Today, Day, Month, Year

• Mathematical Functions: SUMIF & ROUND

• Text Functions: PROPER, UPPER, LOWER, CONCATENATE

• Financial Functions: FV, NPV, PMT, PV, RATE

• Lookup Functions: HLOOKUP, VLOOKUP

• Logical Functions: IF, AND, OR, IS ERROR

• Database Functions: DSUM, DMIN, DMAX, DCOUNT

Using One-Input or Two-Input Data

Tables / What-If Tables

Pivot Tables

• Creating a Pivot Table

• Grouping and Modifying Data in a Pivot Table

Scenarios

• Scenario Manager

Auditing

MacrosBook Now029 2044 0010

[email protected]




intrODuCtiOn tO MicroSofT powerpoiNT



Overview

This course is designed for anyone new to Microsoft PowerPoint 2007. The course aims to give the learner practical knowledge of how to use Microsoft PowerPoint 2007 in a working environment. The course is full of practical examples of how to use the application within a commercial environment.

whO ShOuLD attenD?

Anyone who is upgrading from Microsoft PowerPoint 2003 to

Microsoft PowerPoint 2007 or is a complete beginner when it

comes to Microsoft PowerPoint. This course is for

the novice user.

COntentS

Basic NavigationOpening and Viewing PresentationsCreating a Presentation• Inserting a New Slide

• Saving a Presentation

Manipulating Slides• Inserting Slides with a Particular Slide Layout

• Modifying the Slide Layout

• Changing Backgrounds

ThemesTextboxesText Editing and Formatting

• Selecting, copying moving, resizing and deleting text

• Searching Your Presentation

• Font & Paragraph Formatting

Illustrations• Selecting, copying moving, resizing and deleting

Illustrations

• Inserting Illustrations

• Formatting Shapes & Charts

• Organisation Charts

Moving, Copying and Deleting SlidesSlide ShowsPrinting & ProofingCustomising Microsoft WordText & Paragraph Editing• AutoCorrect

• AutoFormat Options

• Text Wrapping

• Paragraph Shading & Border Options

Styles & Templates• Applying, Modifying and Creating Styles

Sections and Column Formatting• Section Breaks and Columns

Tables• Creating & Sorting a Table

• Formulas

• Merging & Splitting Cells

Graphics• Reordering Graphics

• Placing a Graphic In front or Behind Text

• Modifying Colours & Borders

• Textboxes

Mail Merge

Book Now029 2044 0010

[email protected]




interMeDiate / aDvanCeDMicroSofT powerpoiNT


Book Today creaTe profeSSioNal preSeNTaTioNS

Overview

This training course will teach you how to create a more complex and technicallysophisticated presentation from scanning in images to creating organisational charts. You will learn how to link to other documents, insert movies and make use of sounds and narration. You will also be shown how to customise PowerPoint and make yourpresentations secure.

whO ShOuLD attenD?

This course is aimed at people with a working knowledge of

how to use PowerPoint but want to make their presentations

look and feel more professional by making use of some of

PowerPoint’s more advanced features.

what’S next


• Advanced Word

• Advanced Access

• ECDL Advanced

COntentS

Introduction • PowerPoint Environment• Toolbars• Different ViewsCreating a Photo Album• Create and Format a Photo Album• Insert Photos from Scanner or File• Choose a Frame Shape• Rotate Shapes and Change Picture Order• Adjust Picture Brightness and Contrast• Insert CaptionsOrganisation Charts and Diagrams• Insert an Organisation Chart• Use Diagram Types: Cycle, Venn, Radial,Pyramid and Target• Working with Diagrams: Insert, Delete,Change Direction and AutoformatEmbedding and Linking Objects• The Drawing Toolbar• Linking to other Documents Manually orAutomatically• Insert and Update HyperlinksApplying Custom Animation• Object Animation• Slide Transitions, Timings and Rehearsals• Draw Motion Paths• Create Custom ShowsMovies & Sounds• Insert Movies, Sounds and Voice NarrationsCustomising PowerPoint 2003• Configuring PowerPoint Options: Save,Print and Security• Spelling and Style Options• Autocorrect and Autoformat Options

Book Now029 2044 0010

[email protected]




MicroSofT aCCeSS eSSentiaLS (Day 1)



Overview

This comprehensive training course is designed to take a complete beginner through to a level 2 or intermediate level of knowledge. You will be taught the basics of how to use MS Access including opening and working with a database; using tables, queries, forms and reports. Practical exercises will allow you to fine tune your new skills. Day 2 will develop your knowledge further to include designing your own tables, queries, forms and reports as well as expression building and importing and exporting data. Pivot tables and charts will also be covered. By the end of this course you will have the knowledge required to sit the ECDL Module 5 test.

what’S next?

• Day 2

COntentS (Day 1)

Introduction

• Introduction to Access database

concepts and terminology

• Using the database toolbar

• Using the Task Pane

Tables

• Creating and formatting tables

• Field properties

• Locating and filtering data

• Relationships

Queries

• Using simpler queries

• Creating calculated fields

Forms

• Introducing forms

• Manipulating form controls

Reports

• Advanced report design

• Using editing tools

Book Now029 2044 0010

[email protected]




MicroSofT aCCeSS eSSentiaLS (Day 2)



whO ShOuLD attenD?

This course has been created for new or existing users of

Microsoft Access who wish to gain a better understanding of the

software and may wish to use it in a commercial environment.

This course will also provide the underpinning knowledge

required to sit the ECDL Module 5 test (databases).

what’S next

• Advanced MS Access

• ECDL

COntent (Day2)

Designing Tables

• Normalising data

• Establishing relationships

• Indexes

Designing Queries

• Action Queries

• Parameter Queries

• Calculated columns

• Relationships

Designing Forms

• Working with form and sub-forms

• Switchboards

Designing Reports

• Data Access Pages

• Standard reports, pop-up reports

Pivot Tables and Pivot Charts

• Pivot tables and charts

• Forms

Export and Import Data

Building Expressions

• Expression builder

Book Now029 2044 0010

[email protected]




aDvanCeD MicroSofT acceSS


Book Today BecoMe aN experT uSer

Overview

This training course is designed to give learners an advanced knowledge of MicrosoftAccess. You will be taught how to create an use Macros as well as being introduced to structured query language. You will also be introduced to visual basic concepts. By the end of this training you will have a confident and complex knowledge of Microsoft Access.

whO ShOuLD attenD?

This course has been created for competent users of Microsoft

Access who wish to deepen their expertise of this software and

learn useful hints and tips of using this software in a commercial

environment.

COntent

Designing Tables

• Normalising data

Introducing Structured Query Language

• SQL queries, sub-queries, commands and joins

• Inserting, updating and deleting data

Working with Macros

• Creating Macros

• Testing and Debugging Macros

• Modifying Macros

• Adding Macros to Forms and Reports

Programming Access

• Macros versus Visual Basic

• Visual Basic Concepts

Data Access Pages

• Creating, Modifying and Sorting Data

Access Pages

• Editing and Protecting

Converting Access Databases

• Converting from Access ’97, 2000 to 2003

Managing and Maintaining

• Optimizing with Table Analyser, Performance

Analyser and Documenter Analyser

what’S next

• ECDL

• ECDL Advanced

Book Now029 2044 0010

[email protected]




intrODuCtiOn tO MicroSofT projecT


Book Today coNTrol your projecT coSTS

Overview

This course will provide you with a detailed understanding of how to use Microsoft Project to manage and plan project activity. From the basics of setting up a new project through to creating a Gantt chart of activity and allocating resources, we will teach you how to streamline projects so that waste is kept to a minimum and resources are not overstretched. Microsoft Project can ensure that you can bring the project in on time and on budget.

whO ShOuLD attenD?

This course would suit anyone new to Microsoft Project that

needs a tool for planning, monitoring and controlling projects or

contracts. No previous knowledge of the package is necessary

but familiarity with Microsoft Applications will be required.

what’S next

• Project Management Skills

• Intermediate Microsoft Project 2003

COntent

Introduction• Creating a New Project• Start and Finish Dates• Project CalendarTasks• Overlapping and Delaying Tasks• Editing Tasks• Task Constraints• Organising Tasks with Outline• Linking TasksResources• Resource Calendar• Resources• Controlling when a Resource starts work on a Task• Assigning Costs to Tasks and Resources• Assigning a Fixed Cost to a Resource• Accruing CostsTools• Formatting the Gantt Chart• Combining Views• Tracking the Progress of the Project• Filters• Evaluating and Adjusting the SchedulePrinting• Printing the Schedule

Book Now029 2044 0010

[email protected]




interMeDiate MicroSofT projecT


Book Today coNTrol your projecTS

Overview

This course will provide you with a detailed understanding of how to use Microsoft Project to manage and plan project activity. You should already have an understanding of how to use the basic functions of MS Project. We will teach you how to manage multiple projects, address issues of over allocation and adjust your project forecast to keep it on track. Microsoft Project can ensure that you can bring the project in on time and on budget.

whO ShOuLD attenD?

This course would suit anyone familiar with Microsoft Project

and is looking to develop their knowledge to achieve closer

control over one or multiple projects. This course is perfect for

existing project managers who already use MS Project.

what’S next

COntent

Introduction

• Critical and Slack Time

• Adjusting Outline Options

• Interrupting Work on a Task

• Keeping Track of Your Project

• Adjusting the Project to Keep it on Track

• Tracking Project Costs

• Creating a Project by using a Project Template

• Managing Several Projects at the Same Time

• Creating a Work Space

• Effort Driven Scheduling and Task Types

Resources

• Resource Calendar

• Resources

• Controlling when a Resource starts work on a Task

• Assigning Costs to Tasks and Resources

• Assigning a Fixed Cost to a Resource

• Accruing Costs

• Resolving Resource Over Allocations

• Sharing Resources Among Projects

• Project Management Skills

Book Now029 2044 0010

[email protected]




MicroSofT viSiO eSSentiaLS


Book Today pull your deSiGNS ToGeTher wiTh MS viSio

Overview

This training course is designed to give learners the ability to transfer information; usually presented as text, into visually rich versatile diagrams. It will also teach you how to generate diagrams from a diverse range of data and allow you to put complex concepts and processes into context. A common use of Microsoft Office Visio is to illustrate business processes.

whO ShOuLD attenD? COntent

This course is perfect for those who have little or no knowledge

of how to use keyboard shortcuts to save time, relying instead

on their mouse.

Introduction• Creating a New ProjectCommands available in Visio• The Visio work area• Visio toolbarsCreate a diagram from a selected template• Overview of templates, stencils and objectsCreate new drawings• Using the drawing task pane• Creating and opening drawings• Managing drawings• Working with templates• Working with stencils, shapes and connectorsFormat drawings• Formatting text and shapes• Using snap and glue and layers• Inserting Pictures• Editing PagesShare drawings• Sending Drawings• Printing DrawingsCustomise Visio• Configuring Visio• Configuring AutoCorrect Options• Customising Toolbars

Book Now029 2044 0010

[email protected]




MicroSofT puBLiSher


Book Today deSiGN your owN puBlicaTioNS

Overview

Book Now029 2044 0010

[email protected]

This training course is designed to give you the ability to use this sophisticated desktoppublishing tool to create professional looking publications such as newsletters, brochures, flyers and labels. This course will cover the basics before moving onto more advanced functions giving you a comprehensive overview of how to use MS Publisher.

whO ShOuLD attenD?

This course is aimed at people with either no or very little

experience in using MS Publisher. The course is perfect for those

looking for a cost effective way of producing promotional

literature or documents. Past delegates have included marketing

assistants, business owners and administrators.

what’S next

• Microsoft FrontPage

COntent

Introduction• MS Publisher Environment

• Toolbars

• Help Features

Working with Publications• New Publication Task Pane

• Create a Publication from Design Templates

• Colour and Font Schemes Task Panes

• Styles and Formatting Task Panes

• Using Backgrounds

Designing a Page• Page Layout, Insert and Delete Pages

• Rulers and Guides

• Master Pages

• Adding Headers and Footers

Text Tools• Creating and Linking Text Boxes

• Search and Replace

• Spell Check and Language Options

• Cut, Copy and Paste

• Clipboard Task Pane

Printing• Send Publication to an Email Recipient

• Print Preview

• Printing Publications




MicroSofT FrOntpage


Book Today GeT To GripS wiTh weB deSiGN

Overview

Book Now029 2044 0010

[email protected]

This course will introduce you to Microsoft FrontPage provide you with the skills to produce professional marketing, e-commerce websites and intranets. You will learn the basic principles of good site design and learn how to use this package to create a web presence.

whO ShOuLD attenD?

This course is for the complete beginner, new users of Microsoft

Web Design including those with no previous experience of

creating web pages.

what’S next

• Microsoft Visio Essentials

COntent

• FrontPage and the Internet

• Creating a First Website

• Basic Formatting Techniques

• Manipulating Tables Within FrontPage

• FrontPage - Pictures & Multimedia

• Hyper-linking, Bookmarks & Image Maps

• Introducing FrontPage “Components”

• FrontPage and Frames

• Managing Your Website

• Good Site Design, Publishing & Publicizing

• Importing a Website




intrODuCtiOn tO vBa with MicroSofT exCeL


Book Today auToMaTe repeTiTive TaSkS

Overview

The objective of this course is to provide you with the knowledge and confidence to write Visual Basic Code in the Excel environment. The course is structured so that the you produce code quickly and are aware of the application’s requirements, limitations and security implications. Emphasis is placed on writing well structured and effective code. This is an intensive course and a basic knowledge of Excel is required.

whO ShOuLD attenD?

This course is for experienced users of Microsoft Excel who

need to automate repetitive tasks and write their own Macros

or formulas. You must be an experienced user of Excel to attend

this course.

COntent

Introduction

• Security

• Creating a Personal Workbook

• The Visual Basic Editor

• Subroutines

• Range Object

• The Active Cell

• Operators

• Variables

• Triggering Code to Run

Building Formal Control Structures

• Comparison Operators

• If .. Then Decision Structures

• For loops / Do Loops

• Select Case Decision Structures

The Excel Object Model

• Objects

• Collections

• Referring to Objects and Collections in Code

• Properties

• Methods

Visual Basic Functions

• InputBox Function

• MsgBox Function

Triggering Code to Run

• Using the Menu Bar

• Using a Shortcut Key on the Keyboard

• Using a Toolbar Icon

• Using a ActiveX Control Button

• On an Area, Hot Spot, or Graphic Object (Shape)

• More about the Macro Window

• Write an Excel Add-in

what’S next

• Intermediate VBA with Excel




reporT writing


Overview

Book Today are you STrucTuriNG your reporTS correcTly?

This course will provide you with a fundamental grasp of how to write clear, well structured reports. It will identify a time-efficient process and logical report structure to equip you with the building blocks to construct sound business (and less formal) reports. You will be given the opportunity to practise the techniques you learn.

whO ShOuLD attenD?

This course has been popular with managers, marketing

executives, administrators and personal assistants. This course

has attracted delegates from across both private and public

sector organisations and is one of our most popular courses.

COntent

• A time efficient drafting process

• Who will receive the report?

What is their understanding/need?

• Building the right structure

• Keeping it simple

• Practice in drafting a report

• Sharing of, and feedback on, drafts

• Planning post-workshop development activitywhat’S next

• Minute Taking

Book Now029 2044 0010

[email protected]




Minute taking


Book Today Take MiNuTeS aT Speed

Overview

This course will teach you how to take concise minutes and produce an accurate record of meetings as well as exploring the relationship between the minute taker and the chair. You will be taught how to take notes at speed that can be typed up and circulated to all attendees. You will also have the opportunity to share best practise in minute taking and develop a greater understanding of your responsibilities as minute taker.

whO ShOuLD attenD?

This course is great for those who find it difficult to take notes

especially when the chair and attendees speak so fast. Anyone

responsible for taking minutes should attend this course, past

attendees have included personal assistants, administrators

and managers.

COntent

• What are meetings for?

• What’s the recipe for a good meeting?

• The Agenda …what to include.

• How do you take notes when everyone speaks so fast?

• Why Minutes?

• Responsibilities of the minute taker

• What do they look like? And why?

• Putting it into practice

whatS next

• Report Writing

• Certificate in Meetings

Book Now029 2044 0010

[email protected]




DeLivering cuSToMer Service


Book Today add value To your cuSToMer relaTioNS

Overview

This course provides an understanding of how customers can be influenced at every point of contact and how building trust and goodwill is as vital as the products and services you provide. The course will teach you how to project a positive image of your organisation, how to identify customers real needs and how to handle difficult or problematic customers correctly without losing their business.

whO ShOuLD attenD?

This course is great for front line and support staff that have

regular contact with customers and need to recognise that

their actions play a significant part in their company’s image

and success. Past attendees have included secretary’s, PA’s,

receptionists, customer service advisors and account managers

COntent

• How do we get treated as customers?

• What would you expect as a customer?

• Who are your customers?

• How to establish their needs and how to deal with

them effectively

• Why is customer care important?

• What are the issues for us in dealing with customers?

• How to present the right image

• What is customer care?

• Techniques for dealing with difficult situations

what’S next

• Dealing with Difficult Customers

• Reception & Telephone Skills

• Communication Skills

Book Now029 2044 0010

[email protected]




DeLegatiOn SkiLLS


Book Today uNlock your TiMe

Overview

Do you find there just aren’t enough hours in the day to get work done? Are you managing a team as well as performing your own tasks? Good delegation skills will ensure that tasks are completed quicker and will free your own time to focus on more important tasks. This course identifies both good and bad delegation as well as exploring how trust functions in the manager-employee relationship.

whO ShOuLD attenD?

Traditionally this course has been attended by managers who

need to learn the skill of delegating tasks so that they can use

their own time more productively. Anyone supervising a team or

an individual would benefit from this course.

what’S next


• Negotiation Skills

• Time Management

COntent

• What is delegation?

• Barriers To Delegation

• The Trust - Control Dilemma

• Symptoms Of Poor Delegation

• The Need For Delegation

• How To Delegate

Book Now029 2044 0010

[email protected]




train the trainer


Book Today STarT your career iN learNiNG & developMeNT

the COurSe

This course is designed to ensure as a, Trainer, you are equipped with the skills andknowledge needed to create an effective learning environment for adults. There is astrong emphasis on the importance of interactive delegate-centred learning and youwill have the opportunity to deliver a short training session and receive constructivefeedback.

whO ShOuLD attenD?

This course is for those trainers relatively new to their position or

looking to consolidate their experience and for those who may

be required from time to time to deliver training as part of a

wider role.

what’S next

• Appraisal / Performance Interviewing

• Leading Teams

COntent

Day 1

• What is training?

• The knowledge, skills and attitude needed to be a GREAT

trainer

• Understanding and using icebreakers

• Training Cycle – overview of TNA methods/objective

setting /delegate assessment and evaluation methods

• Adult Learning

• Kolb’s Learning Cycle

• Learning styles – overview and selfassessment

• Applying learning styles

• Structuring a training course

• Preparing and using visual aids

Day 2

• Making training memorable

• Left/right Brain

• Dealing with challenging behaviour

• Planning and writing trainer’s notes

• Individual preparation

• Practical session

• Feedback

Book Now029 2044 0010

[email protected]




reCeptiOn & TelephoNe SkillS


Book Today STarT projecTiNG a poSiTive iMaGe

the COurSe

This course will provide you with a comprehensive knowledge of how to deal with people in a receptionist role. The course will teach you how to create a positive customer perception through your appearance, tone of voice, customer service and communication style. Telephone call handling will also be explored to give you all the skills you need to become a great shop window for your organisation.

whO ShOuLD attenD?

This course is perfectly suited to new and existing receptionists,

secretaries or administrators. Anyone who is greeting or dealing

with customers either on your premises or via the telephone.

COntent

The Person:

• Image – Looking and feeling part

• The positive approach

• Two-way communication

• Handling and taking over at break

• Handling the awkward person

• Greeting visitors

• Keeping visitors waiting

• Appearance

The Telephone:

• Basic ground rules – The Do’s and Don’ts!

• Call introduction – external and internal calls

• Call ending

• Achieving “Two Way Communication”

• Handling difficult callers

• Voice

• Effective speaking

• Your responsibilities

• Message taking and relaying

• Barriers to perfection

• Helpful and hindering mannerisms

Book Now029 2044 0010

[email protected]




recruiTMeNT SkiLLS


Book Today recruiT The riGhT people

the COurSe

Recruiting the right people for your business can mean the difference between success and failure. Having a robust recruitment process will weed out unwanted candidates and identify those that can add the right skills to your business. This course will teach you how to do that from writing the job description and person specification to the interview process and questioning techniques. This course will ensure your business can prosperthrough the people it employs and help keep staff turnover to a minimum.

whO ShOuLD attenD?

This course has been attended by managers, team leaders, HR

and Personnel staff as well as business owners. The course is

perfect for those unfamiliar with recruitment or needs to

formalise their recruitment processes.

what’S next

• Appraisal Interviewing

• Leading Teams

COntent

• The recruitment process

• Relevant legislation

• Job descriptions and person specifications

• Establishing selection criteria

• The interviewing process

• Team’ selection issues

• Questioning techniques

Book Now029 2044 0010

[email protected]




what’S next


• Project Management

• Chairing Meetings

intrODuCtiOn tO MaNaGeMeNT


Book Today develop your career iN MaNaGeMeNT

the COurSe

This course will give you a comprehensive overview of the skills and responsibilities required of a manager. You will learn the difference between being a team leader and a manager, what makes a good manager and the different leadership styles you can use. This will be followed by an in depth look at how to motivate staff, build trust and delegate effectively.

whO ShOuLD attenD?

This course is for those entering management for the first time,

for someone newly promoted from team leader or supervisor. It

is perfect for those with little management experience or those

who need a better understanding of the differences between

eading and managing people and processes.

COntent

Day 1

• Understanding leadership & its importance in the

workplace.

• Good / Bad Leadership Traits • The difference between the

leader and the manager

• The characteristics and style of effective leadership

• Effective delegation skills

Day 2

• Motivating staff effectively

• Understanding and achieving team work

• Gaining Feedback

• Setting SMART Objectives

• Coaching Models

• An introduction to grievance and discipline handling

Book Now029 2044 0010

[email protected]




aSSerTiveNeSS in the wOrkpLaCe


Book Today Take coNTrol Now

Overview

whO ShOuLD attenD?

It is essential to communicate well at work. Being assertive is a highly effective way of getting points across and building mutual respect. It involves expressing honest thoughts, feelings, perceptions, needs, opinions and wishes in ways which promote positive responses. On this course delegates will learn the essential skills of being assertive and how to distinguish between aggressive and submissive behaviour.

This course is perfect for managers or leaders that need to be

more assertive with their staff, strategies and communication

style. Many managers find being assertive difficult and even

unnatural but assertiveness is not to be confused with

aggression. Even the most laid back management style can

incorporate an element of assertiveness.

what’S next

• Delegation Skills

• Introduction to Management


COntent

• Introduction to Assertiveness

• Understanding aggressive, assertive and non-assertive

behaviour

• Stressful effects non-assertive behaviour

• produces

• Danger & Demons

• Understanding your rights and beliefs

• Making and refusing requests

• Thinking Straight

• First Steps

• Skills Inventory

• Difficult Situations and People

• Action Plan

Book Now029 2044 0010

[email protected]




DeaLing with difficulT cuSToMerS


Book Today keep your cuSToMerS

Overview

whO ShOuLD attenD?

Do you get frustrated by those customers who get irate, complain about everything but still buy your product or service? This course will teach you how to handle such customers without losing their business. You will be taught how to handle customer’s expectations in an effort to prevent misunderstanding, what to do when things have gone wrong and techniques for calming rude or angry customers.

This course is for those who regularly deal with customers

whether that be by email, telephone or face-to-face and need

to learn how to deal with impatient, rude or outright aggressive

customers whilst maintaining a cool and collected approach

to securing their business and maintaining the organisation’s

integrity.

what’S next

• Delivering Customer Service

• Reception & Telephone Skills

COntent

• What is Customer Care?

• Who are your customers and what are their expectations?

• Dealing effectively with the telephone and

face to face callers

• Asking the right questions to meet their needs

expectations

• An insight into dealing with more difficult customers

• Techniques for dealing with: the Rude Customer, the

Impatient Customer and the ANGRY Customer

Book Now029 2044 0010

[email protected]




TiMe MaNaGeMeNT


Book Today keep your cuSToMerS

Overview

Time Management is actually self management and this course is designed to give you the knowledge to increase your work effectiveness and give you greater control over your daily activities. You will learn how to prioritise and organise your time to incorporate a number of tasks, and explore how effective time management can lead to the achievement of business objectives. The ultimate aim of this course is to show you how organising your time can lead to a more productive day or week.

whO ShOuLD attenD?

This course is for people who struggle to find enough time

in their working day, are poorly organised or would need to

develop their self-management. Time management is a great

course for new managers or those with responsibility for others

as your organisation could be affecting your team’s productivity.

what’S next



Book Now029 2044 0010

[email protected]

COntent

• What is Time Management?

• Time Management Approach

• Organise Yourself

• Making a Structured List

• Positive Active Tasks & Reactive Tasks

• Establish Priorities

• Importance & Urgency

• Schedule your Time

• Positive Active Tasks & Reactive Tasks

• Organise Others through Delegation




coMMuNicaTioN SkiLLS


Book Today forGe STroNGer workiNG relaTioNShipS

Overview

whO ShOuLD attenD?

This course will help you identify your own communication style whilst understanding how we communicate with others through verbal and visual signs. Once you have understood and identified your communication style you will be shown how to adapt it in different situations. This will lead to stronger working relationships essential both, internally amongst staff and externally with customers.

This course has catered for a wide variety of people all of which

need to understand and improve their personal communications

skills, whether that be to understand buying signs, get your

point across to your staff or whether you need to deliver a

presentation. This course have a wide range of uses.

COntent

• How do you communicate?

• The barriers to successful communication

• Methods of communication

• The essentials of communication

• Listening skills

• Improve your skills at gaining information

• Prepare communications more effectively to gain the

desired outcome

• Identifying individual styles

• Adapting our styles to others

• Making the communication relevant

what’S next?

• Telephone & Reception Skills

• Basic Selling Skills


Book Now029 2044 0010

[email protected]




NeGoTiaTioN SkiLLS


Book Today GeT More froM your SaleS

Overview

This course will allow you to explore the negotiation process, how to prepare for a meeting and how to get the result you want. You will learn how to handle negative situations as well as how to set yourself structured goals for the meeting. Various conclusions will be explored and you will leave having fine tuned your new skills through role-play and case studies.

COntentwhO ShOuLD attenD?

This course has attracted a range of attendees including

managers, business owners, contract managers and sales people.

Anyone who liaises with customers, suppliers or clients in an

effort to secure business or control costs would benefit from

this course.

• Communication Barriers

• Preparing for Negotiations

• Techniques for handling difficult situations

• Negotiation Frameworks

• Win – Win Situations

• Win – Lose Situations

• Lose – Lose Situations

• Role Play & Case Study Exercises

• Setting SMART and SMARTER objectives

what’S next?


• Professional Selling Techniques

Book Now029 2044 0010

[email protected]




BaSiC SelliNG TechNiqueS


Book Today iMprove your SaleS fiGureS

the COurSe

This course focuses around the point of sale whether that be via the telephone or face-to-face. You will gain a clear understanding of the sales process with emphasis given to identifying and meeting customer’s needs. You will explore a variety of closing techniques as well as open and closed questioning which you will have the opportunity to practicebefore leaving the course. After-sales and customer service will also feature prominently.

whO ShOuLD attenD?

This course is for anyone new to sales or needs to improve an

aspect of their sales pitch. This course is not suited to sales

professionals (please see our professional selling techniques

course) but for those looking for a non-pressurised selling

technique. Past attendees have included customer service

advisors and account managers who contribute to the sales

process.

what’S next

• Professional Selling Skills

• Delivering Customer Service

COntent


• Identifying your pre-meeting essential needs

• Understanding the sales process

• The telephone in the sales process

• Questions to identify client’s real needs

• Making more effective proposals

• Managing and overcoming client’s concerns

• Closing the sale effectively

• Managing the after-sales environment

Book Now029 2044 0010

[email protected]




chairiNG MeetingS


Book Today learN how To ruN aN effecTive MeeTiNG

the COurSe

This course will equip you with the knowledge and understanding you need to effectively chair meetings. You will explore the qualities, role, and responsibilities of a successful Chairperson as well as the effects of different Chairing ‘styles’. You will be provided with all the tools necessary to construct and deliver an effective meeting whilst considering the needs of your minute taker.

whO ShOuLD attenD?

This course is aimed at anyone who is about to assume (or renew

after a long absence) the role of Chair of a group or committee.

Past attendees have included senior managers, committee

members and business owners.

what’S next


• Professional Presentation Skills

COntent


• Essential elements for successful outcomes

• Role, responsibilities and qualities of a successful Chair

• Committee / Group development issues

• The route to successful Chair / Secretary Relationships

• Building the Agenda – the blueprint to success

• Essential Chairing Styles

• Types of meetings

• Managing behaviors encountered

Book Now029 2044 0010

[email protected]




prOFeSSiOnaL preSeNTaTioN SkillS


Book Today deliver The BeST preSeNTaTioNS

the COurSe

This course will teach you how to deliver a great presentation whether it be for your managers, monthly sales meeting, clients or a job interview. You will learn how to prepare both you presentation and yourself prior to the big day, how to structure your presentation and how to read your audience. You will be taught the importance of using visual aids as opposed to text as well as how to engage with your audience. This course will conclude with all delegates presenting to the group.

whO ShOuLD attenD?

This course has a wide audience including sales people, job

seekers, managers and account managers. The skills learnt on this

course are equally applicable to any industry you might work in.

Whether your new to presentations or find you get very nervous

before delivering one then this course can help you.

what’S next


• Professional Presentation Skills

COntent

• Your Unique Selling Point

• How to Relax Prior to Presentations

• Preparing a Presentation

• Structuring a Presentation

• Opening a Presentation

• Avoiding the Bore Zone

• Closing a Presentation

• Using Visual Aids

• Improving Your Delivery

Book Now029 2044 0010

[email protected]




what’S next

• Introduction to Microsoft Project 2003


prOjeCt MaNaGeMeNT


Book Today deliver projecTS oN TiMe & wiThiN BudGeT

the COurSe

Project management requires a diverse rage of skills and covers a wide range of activities from planning to delegation; management to evaluation. This course covers all aspects of project management in detail and will give you the knowledge to confidently start your own project. In addition to project management theory, MS Project will be explored as a planning and management tool and how it can make your projects run more smoothly.

whO ShOuLD attenD?

This course is perfectly suited to new or aspiring project

managers looking for a comprehensive insight into project

management techniques and processes. Whether you are looking

to manage a large or small project this course will give you the

knowledge you require.

COntent

• The key to successful projects

• Planning, communication and commitment

• Define and set project objectives

• Allocate work of the project into phases

• Appraise financial viability of projects

• Plan and schedule project activities

• Progress and control projects

• Using MS Project

• Survival tips for project managers

Book Now029 2044 0010

[email protected]




appraiSaL / perforMaNce iNTerviewiNG


Book Today iNcreaSe STaff reTeNTioN aNd Moral

the COurSe

This practical workshop will prepare you for conducting performance interviews with your staff. You will take an in depth look at how and why appraisals take place, how to prepare for an interview and the questioning techniques available to you. You will gain advice on how to make the most of an interview and have the opportunity to practise the skills and techniques required to run an effective appraisal process.

whO ShOuLD attenD?

This course has been created for anyone responsible for an

organisation’s recruitment and appraisal process. It’s perfect for

those delivering their first appraisal interview or any organisation

that would like to become better at recognising and rewarding

best practise which can lead to improved staff motivation and

performance.

what’S next

• Writing for Business

• Assertiveness in the Workplace

COntent

• Understanding the need and uses of staff appraisal

• Understand the principles of successful interviewing

• The skills for conducting successful staff appraisal

interviews

• Essential preparation for the interview

• Reviewing job descriptions / person specifications

• Techniques for feeding back to staff

• Questioning techniques

• Setting SMART and SMARTER objectives

Book Now029 2044 0010

[email protected]




what’S next



• Dealing with Difficult Customers

LeaDing teaMS


Book Today lead your TeaM To SucceSS

the COurSe

This course will provide you with a toolkit of techniques and knowledge that will enhance your leadership qualities and make you a better team leader. An overview of leadership qualities will be followed by the identification of why teams fail to perform or hit targets. From this knowledge a coaching strategy is explored to allow detailed feedback and planning.

whO ShOuLD attenD?

Team leaders, supervisors, line managers and general managers can

all benefit from attending this course. Anyone who needs

to enhance their leadership qualities, better understand what it

takes to lead a team or just wants to gain best practise in this

diverse field. Equally relevant to sales as office based team leaders.

COntent

• What are the characteristics of a high performance team?

• What is good leadership?

• The 7 habits of a successful leader

• Explore the reasons why we don’t perform

• Giving and receiving feedback

• What is a 360 review

• How it can be used

• GROW model of coaching, theory and practice

• Planning for change

Book Now029 2044 0010

[email protected]




FinanCe FOr nOn-FinanCiaL ManagerS


Book Today fiNaNce Made eaSy aNd eNGaGiNG

the COurSe

To function effectively, managers of today are under increasing pressure to understand finance and financial systems. They can be presented with Financial Statements which claim to monitor their department or company performance. However, these statements are often designed by accountants and in many cases can only be understood by accountants. ECOM has developed a 2-Day Finance Programme specifically for the nonfinancial manager that cuts through typical accountancy jargon and explains the fundamental principals of finance systems in laymen’s terms.

whO ShOuLD attenD?

Although these programmes are run by qualified accountants

with years of practical experience in the Manufacturing and

Service industries, the programme has been targeted towards

Managers with no financial control experience.

what’S next

• Managing Budgets

• Sage 50 Accounts

• Sage 50 Payroll

• Credit Control

COntent

• Financial control within a business

• Understanding financial statements

• Interpretation of accounts and evaluating risk using ratios

• Budgeting Control & Capital Budgets

• Capital and revenue expenditure

• Investment appraisal

• Monitoring and controlling the use of resources by using

different costing techniques and or budgetary control

• The use of computers in management accounting

Book Now029 2044 0010

[email protected]

Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ Tel: 029 2044 0010 Email: [email protected] Fax: 029 2044 0019


Managing BudGeTS


Book Today GeT The MoST ouT of your BudGeT

the COurSe

One of the ways in which organisations attempt to achieve their strategic objectives is by preparing budgets, then monitoring actual performance against them. A budget can be described as a plan set out in monetary terms, prepared and approved prior to a defined period of time, and usually showing either or both the planned income to be generated and the expenditure to be incurred during that time period. This course explores how you prepare, create and monitor a budget.

whO ShOuLD attenD?

Individuals who need to understand the importance of setting,

controlling and presenting budgets.

what’S next

• Credit Control

• Finance for Non Financial Managers

COntent

• What is a budget?

• Budget preparation

• Zero-based budgeting (ZBB)

• Calculation and analysis of variances

• Flexible budgets

• Presentation of budgets

• Using spreadsheets

• Business plans and the role of budgeting

• The mechanics of budget preparation including ZBB

• Budgetary responsibility within organisations

• How budgets are used by organisations throughout their

life cycle

• Variance analysis: calculation, interpretation and corrective

action

• How to prepare and use flexible budgets

• Budget presentation

Book Now029 2044 0010

[email protected]




what’S next

• Credit Control

• Advanced Excel 2003 / 2007

• Sage 50 Accounts / Certification

MaNaGiNG BudGeTS with exCeL


Book Today deSiGN aNd MaNaGe your owN BudGeT

the COurSe

One of the ways in which an organisation attempts to achieve their strategic objectivesis by preparing and managing budgets them monitoring actual performance against them.This course will provide you with a knowledge of Budgeting principles and concepts as well as how to present a budget whilst exploring how Microsoft Excel can help you achieve this.

whO ShOuLD attenD?

This course is aimed at people either currently working with

budgets, or need to set a budget for your business. Anyone

unfamiliar with budgeting concepts will benefit from this course.

A working knowledge of Excel is needed for this course.

COntent

• What is a Budget?

• Budget Preparation

• Flexible Budget Plans

• Analysis of Variances

• Interpretation and Corrective action

• What is Microsoft Excel

• Data Entry on to an Excel Spreadsheet

• Creating Formulas and Functions

• Spreadsheet Formatting

• Printing and Saving

• Using Percentages

• Absolute Addresses

• Linking Worksheets within an Excel Workbook

Book Now029 2044 0010

[email protected]



what’S next

• Credit Control

• Advanced Excel 2003 / 2007


MaNaGiNG BudGeTS win FOrCaSt


Book Today deSiGN aNd MaNaGe your owN BudGeT

the COurSe

One of the ways in which an organisation attempts to achieve their strategic objectivesis by preparing and managing budgets them monitoring actual performance against them.This course will provide you with a knowledge of Budgeting principles and concepts as well as how to present a budget whilst exploring how Microsoft Excel can help you achieve this.

whO ShOuLD attenD?

This course is aimed at people either currently working with

budgets, or need to set a budget for your business. Anyone

unfamiliar with budgeting concepts will benefit from this course.

A working knowledge of Excel is needed for this course.

COntent

• What is a Budget?

• Budget Preparation

• Flexible Budget Plans

• Analysis of Variances

• Interpretation and Corrective action

• What is WIn Forcast

• Data Entry on to an Winforcast

• Formatting

• Printing and Saving

• Using Percentages

• Linking Winforcast with Excell

• Linking Sage with Winforcast

Book Now029 2044 0010

[email protected]




what’S next

• Managing Budgets

• Finance for Non Financial Managers

• Bookkeeping Certificate L1 / L2

CreDit COntrOL


Book Today coNTrol your coMpaNy fiNaNceS

the COurSe

This course will take you through the processes and legalities of credit control whilst teaching you how to manage your contracts or invoices on a day-to-day basis. You will explore risk assessments, how to draft and understand terms and conditions as well as how to legally enforce them. This course will equip you with the knowledge needed to confidently take control of your organisation’s cash flow and credit situation. This course will use case studies and practical examples throughout.

whO ShOuLD attenD?

This course is perfect for those with little or no Credit Control

experience who need a comprehensive introduction or are

entering a new Credit Control role. Those needing to refine their

understanding of Credit Control procedures would also benefit

from this course. Past attendees have included small business

owners, financial assistants and credit controllers.

COntent

• Importance of Managing Cash Flow Case Study

• Outline of Risk Assessment, Contracts, Terms & Conditions,

Systems, Follow Up Procedures and Legal Action

• Risk Assessment – Balance Sheet Case Study

• Contracts – Terms and Conditions

• Systems

• Follow Up Procedures Exercises

• Legal Enforcement

• Prepayments and Accruals

Book Now029 2044 0010

[email protected]



SaGe 50 aCCOuntS 2010 - LeveL 1


Book Today learN how To uSe SaGe’S world reNowN packaGe

the COurSe

Our Sage Line 50 course is designed to help you work comfortably and effi ciently with the system by providing a comprehensive study of the features, functions and uses of this world renown system. You will look at common day to day procedures such as producing invoices and sales order processing with emphasis placed on practical uses of the accounting system to ensure that participants maximise workloads and are in controlof the system.

whO ShOuLD attenD?

The course is aimed at both system operators and managers.

Typically people have attended several weeks after purchasing

the software.

what’S next

• Sage Accounts Level 1 Certifi cation

• Sage 50 Accounts Level 2

COntent

• Nominal accounts

• Customer accounts

• Create supplier accounts

• Opening balances

• Password security

• Journals

• Bank transactions

• Invoices

• Customer receipts

• Supplier payments

• Error correction

OptiOnaL Sage CertiFiCatiOn

Certifi cation provides:

• Proof that you are a competent Sage user

• Credibility for potential employers

• Career advancement

• Increased earning potential

• Competitive advantage – it sets you apart in the job

market

• Identify individual skills

Book Now029 2044 0010

[email protected]




what’S next


• Sage 50 Accounts Level 3


Certifi cation provides:

• Proof that you are a competent Sage user




• Competitive advantage –

it sets you apart in the job market

• Identify individual skills



Book Today eNhaNce your SkillS uSiNG SaGe 50 accouNTS

the COurSe

Our Sage Line 50 course is designed to help you work comfortably and effi ciently with the system by providing a comprehensive study of the features, functions and uses of this world renown system. You will look at common day to day procedures such as producing invoices and sales order processing with emphasis placed on practical uses of the accounting system to ensure that participants maximise workloads and are in control of the system.

whO ShOuLD attenD?

The course is aimed at both system operators and managers.

Typically those who have some experience and understanding of

accounts either from the workplace or via training.

COntent

• Bank Reconciliation

• Search

• Credit Control

• Customer statements

and overdue letters

• Dispute invoices

• Write Offs and VAT

Element

• Recurring Entries

• Fixed Asset Register

• Prepayments and

Accruals

• Multiple Chart of

Accounts

• Management Reporting

• Statutory Reporting

Book Now029 2044 0010

[email protected]





Book Today BecoMe a SaGe Super uSer

the COurSe

Our Sage Line 50 course is designed to help you work comfortably and effi ciently withthe system by providing a comprehensive study of the features, functions and uses ofthis world renown system. You will look at common day to day procedures such as producing invoices and sales order processing with emphasis placed on practical uses of the accounting system to ensure that participants maximise workloads and are in controlof the system.

whO ShOuLD attenD?

The course is aimed at both system operators and managers

interested in learning about the advanced features of Sage

Accounts. Candidates will have experience using Sage Accounts

either from the workplace or via training.

what’S next


• Sage 50 Payroll

COntent


• Stock• Products• Opening Balances• Sales & Purchase Order

Processing• Stock Taking• Period End for Stock• Delivery Address

• Bill of Materials• Discounting• Product Invoices and

Credits• Quotations• Recurring Entries• Foreign Currency

Certifi cation provides:• Proof that you are a competent Sage user




• Competitive advantage – it sets you apart in the job

market

• Identify individual skillsBook Now029 2044 0010

[email protected]




what’S next

• Sage Payroll Level 1 Certifi cation

• Sage 50 Payroll Level 2


Certifi cation provides:• Proof that you are a competent Sage user• Credibility for potential employers• Career advancement• Increased earning potential• Competitive advantage –

it sets you apart in the job market• Identify individual skills

SaGe 50 payrOLL - LeveL 1


Book Today Save TiMe, learN To auToMaTe your payroll

the COurSe

Our Sage 50 Payroll Level 1 course is designed to help you Get to grips with the basicprinciples of Sage 50 Payroll. From navigation through to creating and amending the company and employee records, to getting started with pay elements and YTD fi gures and controlling user access.

whO ShOuLD attenD?

As Sage Payroll is an accounting programme this course is aimed at

Accounting or Human Resource personnel responsible for payroll

activities. This course is suitable for those with little or no

knowledge of Sage Payroll.

COntent

• Navigating around Sage 50 Payroll

• Access rights• Setting up legislation

and company details• Setting up pay elements• Setting up employee

records, personnel records and global changes

• Entering year to date values

• Manual payroll processing

• Standard payroll processing

• Reset payments and timesheet entry

• New starters, leavers• Backup, rollback and

restore• Pay reviews and variance

settings• Advance holiday pay,

holidays and absences

Book Now029 2044 0010

[email protected]



SaGe 50 payrOLL - LeveL 2


Book Today eNhaNce your SkillS uSiNG SaGe payroll

the COurSe

Our Sage 50 Payroll Level 2 course deals with handling the day-to-day operation of Sage 50 Payroll, including payslip production, processing statutory payments and adhering to HMRC legislation.

whO ShOuLD attenD?

As Sage Payroll is an accounting programme this course is aimed

at Accounting or Human Resource personnel responsible for

payroll activities. This course is most suited to those who have

experience with Sage Payroll.

what’S next

• Sage Payroll Level 2 Certifi cation

• Sage 50 Accounts

COntent


• Nominal link to Sage 50 Accounts• Exporting data to fi les• Importing data into Sage 50 Payroll• Microsoft integration and Sage 50 Payroll task reminders• Attachment of earnings orders• Student loans• SSP, SMP, SAP and SPP• The payroll tax month end process• BACS payments via e-banking in Sage 50 Payroll• Processing over the tax year end and working with

historical data• The payroll tax year end• The audit trail and HMRC inspection reports• E-submissions

Certifi cation provides:• Proof that you are a competent Sage user• Credibility for potential employers• Career advancement• Increased earning potential• Competitive advantage – it sets you apart in the job

market• Identify individual skills

Book Now029 2044 0010

[email protected]




what’S next

• Credit Control

• Bookkeeping certificate Level 1


intrODuCtiOn tO BookkeepiNG CertiFiCate


Book Today Take your SkillS furTher wiTh aN lcci qualificaTioN

the COurSe

Our aim is to broaden your knowledge and understanding of general financial concepts and documentation. This course will introduce you to some of the technical language and basic principals of bookkeeping such as preparing and recording invoices, credit notes and other source documents.

whO ShOuLD attenD?

This qualification is suitable for candidates who may wish to gain

some relevant basic book-keeping knowledge and skills before

progressing to another financial qualification.

COntent

Syllabus Topics:• Introduction to Book-keeping

• Trade documents

• Recording sales and purchases transactions

• Banking documents

• Calculating wages

Course Programme:Day 1 – Book-keeping Course

Day 2 – Wages

Day 3 – Revision + Online Test

Assessment:Assessment is in the form of a test, which is a 1-hour

examination with 20 questions, some of which will have

multiple parts. Candidates are expected to answer all of

the questions.

Book Now029 2044 0010

[email protected]




BookkeepiNG CertiFiCate - LeveL 1


Book Today develop your career iN fiNaNce

the COurSe

This course will give you an understanding of the basic principals underlying the recordingof business transactions enabling you to maintain the books of, and prepare final accounts for Sole Traders.

whO ShOuLD attenD?

This qualification is suitable for candidates who work or wish

to work in areas of business that will involve the recording of

financial transactions. It builds on and extends the knowledge

and skills developed at the introductory level and is a good

progression route.

what’S next

• Credit Control

• Bookkeeping certificate Level 2


COurSe prOgraMMe

Our awarDing BODy

Day 1 - Book-keeping


Day 3 - Control Accounts

Day 4 - Bank reconciliation (½ Day)

Day 5 - Revision + Examination

EDI is an accredited Awarding Body and leading international

education company with a wide range of products and services

including vocational and professional qualifications

both within the UK and internationally through LCCI, Goal online

assessments for schools, approved training programmes for

employers, an electronic assessment delivery system, electronic

portfolio package and specialist business broadband service.

COntent

Syllabus Topics:• The Accounting Equation and the basis of double entry

book-keeping

• Recording transactions through double entry

• Balancing accounts

• Purchases / sales / returns

• The ledger: its subdivision

• Day books

• Bank facilities/methods of payment or receipt

• Cash book and cash discount

• Bank reconciliation

• Petty cash book and the imprest system

• Trial balance

• Adjusting for accruals and prepayments in final accounts

• Depreciation of fixed assets

• The entries relating to bad debts

• The journal

• Capital and revenue expenditure

• Errors in the accounts and their correction

• Effect of profit (or loss) and drawings upon capital

• Trading and profit and loss accounts

• The balance sheet

• Control accounts – an introduction

Assessment:Candidates are assessed by a 2.5 hour paperbased examination.

The examination paper consists of four questions, with at least

two questions on key topics as detailed in the syllabus.

Candidates must do all four questions. The answers required

will be predominantly of a quantitative nature but candidates

will be expected to demonstrate their understanding of the

subject at an appropriate level.

Tel: 029 2044 0010 Email: [email protected] Fax: 029 2044 0019Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ



Book Today develop your career iN fiNaNce

the COurSe

This course will enable you to prepare and interpret accounts for Sole Traders, Partnerships, Non-trading Organisations and Limited Companies.

whO ShOuLD attenD?

As a progression route from Level 1 Bookkeeping, this

qualification builds on the knowledge and skills developed at

that level.

The qualification is targeted at candidates who are working, or

preparing to work, in an accounting environment where they will

be expected to maintain financial records and prepare accounts

with some level of autonomy. Successful candidates at this level

can progress to the LCCI Level 3 Accounting /Accounting (IAS)

qualifications.

what’S next

• Credit Control


• Sage 50 Payroll / Certification

BOOkkeeping CertiFiCate - LeveL 2

Book Now029 2044 0010

[email protected]




COntent

Syllabus Topics:• Advanced aspects of the syllabus for Level 1 Book-

keeping

• Partnerships

• Limited liability companies

• Incomplete records

• Manufacturing accounts

• Stock valuation

• Non-trading organisations

• Control accounts

• Suspense accounts

• Calculation and interpretation of ratios

• Preparation, by the use of ratios, of simple financial statements

Assessment:Candidates are assessed by a 3 hour paperbased examination, consisting of five questions from which the candidate will need to answer any four; there are no compulsory questions. At least two questions will come from key topics as detailed in the syllabus.

The answers required will be predominantly of a quantitative nature, but candidates will be expected to demonstrate their knowledge and understanding of the syllabus topics at the appropriate level as well as their ability to analyse and interpret data.

COurSe prOgraMMe



Day 3 - Control Accounts

Day 4 - Bank reconciliation (½ Day)

Day 5 - Revision + Examination

Our awarDing BODy

EDI is an accredited Awarding Body and leading international

education company with a wide range of products and

services including vocational and professional qualifications

both within the UK and internationally through LCCI, Goal

online assessments for schools, approved training programmes

for employers, an electronic assessment delivery system,

electronic portfolio package and specialist business broadband

service.

cuSToMiSed COurSeS

Ecom provide a customised course service allowing you to tell us what you want to focus on.

Ecom’s customised courses give

you the opportunity to choose:

Your course content

Your location

At a time that suits you

you chooSe!

Your course content

Your location

At a time that suits you

“ ENJOYED THE COURSE, FOUND THE LEARNING ENVIRONMENT FRIENDLY AND THE TUITION PROFESSIONAL AND MANAGED TO GET A DISTINCTION IN THE BOOKKEEPING EXAM”

PAFILIA DEVELOPMENTS, CYPRUS

caSe STudieSBelow are some examples of how Ecom have tailored courses in the past

customer care course for an NHS Doctors Surgery

international finance course for Oil Company in Kuwait



2011 ONWARDS

PUTTING YOUR PEOPLE FIRST

A COMPLETE LISTING OF ALL OUR COURSES

COntaCt uSEmail: [email protected]

Tel: 029 2044 0010 Fax :029 2044 0019

Or visit www.ecomlearning.co.uk

eCOM Learning SOLutiOnS LtDUnit 4 Regents Courts, Nettlefold Road, Cardiff, CF24 5JQ

CaLL uS nOw 029 2044 0010 to arrange a free no obligation consultation. We will asses which of our services will best suit your business. You will have the opportunity to establish whether we are the appropriate partner to help you take control of your accounts.

business solutions testing centre

Date post:	08-Mar-2016
Category:	Documents
Upload:	printingcom-cardiff
View:	221 times
Download:	1 times