eCommerce for PolicingOnline Firearms & Explosives Licensing

Best Practice in Licensing Firearms for Live Quarry Shooting Conference 12 September 2013

The Firearms & Explosives Licensing Context

1. Protecting the public from foreseeable

harm

2. Delivering a cost-effective solution to the

tax payer

3. Providing an excellent service for all

involved in the licensing process

eCommerce for Policing – the Offering

Transacting and Interacting with the Public

Phase 1

24 Forces

Phase 2 (Expressions of Interest)

15 Forces + Scotland

Phase 3 (Watching Brief)

4 Forces

Gloucs

Avon &Somerset

Devon & Cornwall

Dorset

Wilts

Hants

Staff

Surrey

Cheshire Derby

LancsHumber

-side

South

Wales

S. York

Thames Valley

Dyfed

WestMercia

Sussex

Leics

North Wales

Lincs

North Yorkshire

Kent

Essex

Norfolk

Herts

W. York

Cambs

Northant

sSuffolk

North-umberland

DurhamCumbria

GMP

Cleveland

Mersey

Met

BedsWar

City of London

Gwent

Notts

W. Mid

Scotland

National Solution through Voluntary Subscription

Web

Forces

Hub

Authentication

Payments

Messaging

Portal

National Police Systems

Integration Adapter

Local Force Systems

Integration Adapter

Local Force Systems

Integration Adapter

Local Force Systems

eCommerce for Policing – the Solution

National Police Systems

Integration Adapter (ESB)

Phase 1 Phase 2

e.g. Phase TBC

Emulating the Best of Online Retail

eCommerce for Policing – Firearms & Explosives Licensing Process Scope

GrantsGrants RenewalsRenewals Changes & Enquiries

Changes & Enquiries

Management Processes

Management Processes

• Send Renewal Reminder

• Management Reporting

• Manage Variations

• Change of Address

• Change Personal Details

• Weapon Transfers

• Replacement Certificate

• General Enquiries

• Renew Firearm, Shotgun, Coterminous Certificate

• Renew Registered Firearm Dealer Certificate

• Renew Club Firearm Certificate

• Renew Explosives Certificate

• Re-issue Exemption under Section 11(6) Letter (Clay Shoot)

• Renew European Firearms Pass

• Grant Firearm, Shotgun, Coterminous Certificate

• Grant Registered Firearm Dealer Certificate

• Grant Club Firearm Certificate

• Grant Explosives Certificate

• Grant Visitor Firearm / Shotgun Permit

• Issue Exemption under Section 11(6) Letter (Clay Shoot)

• Grant European Firearms Pass

• Grant Temporary Firearm / Shotgun Permit

• Grant Auctioneer Firearm / Shotgun Permit

• Service Transformation– Facilitates the roll-out of standardised, optimised processes– Facilitates shared services and processing hubs

• Improved Customer Service– Increased public access to

police services– Introduction of customer ‘self-

service’– Faster fulfilment times – Automated progress emails /

SMS to members of the public

eCommerce for Policing – the Benefits

• Increased Operational Efficiency and Effectiveness– Real-time updates and searches improve intelligence and analysis– Less time spent on admin tasks = more time for value adding tasks– Mobile friendly solution allows field staff to respond more quickly

and remain out in the field– Improved data quality– MI facilitates performance management

• Efficiency Savings– Reduction in costly face-to-face or telephone-based enquiries– Reduced admin costs through eliminating unnecessary manual

tasks, re-keying and duplication– Online payments speed up the process, reduce cost of handling

cheques and paper money and make life easier for the customer

eCommerce for Policing – the Benefits

Solution Design Approach

PCC Representati

ve

Lead Authority

(Chair)

Technology User Group

Lead

Programme Board

Programme User Groups

Security User Group Lead

Contractual

Programme Director

Solution Supplier

Service Provider

Technology SecurityHR &

Comms

National Programme

Manager

Link to existing

governance and control structures

Home Office& Operational Policing Board

Business Lead

Phase 2 - Contact Management /

Witness AppealsSurrey & Sussex

Business Lead

Phase 1 – Firearms Licensing

Hampshire

Business

National Accreditation

Manager

Link to ACPO Futures & College of Policing

Home Office

NFLMSPNC Services

National User

Group

Business Lead

Phase 1 – Online Payments

Leicestershire

Business Lead

Phase 2 – Traffic & Speed Related

Dorset

Business Lead

Phase 2 – Information Disclosure

ACROBusiness

LeadPhase 2 – Social

Media

TBC

Service Manageme

nt Team

Solution Design Phases

Input from:• Business User Group (BUG)• Customers (e.g. through BASC and

BSSC)

Outputs include:• Process flows • Business rules• Sample screen designs• Forms and templates • Text for screen messages, FAQs, Help,

etc• Welsh language version

Input from:•Technology User Group (TUG)•Security User Group (SUG)

Outputs include:•Solution Architecture Document•API Integration Design and Environment Configuration for each national system •API Integration Design and Environment Configuration for each local force system • Configuration data

Indicative Timeline * subject to change

Aug – Dec 2012

Jan – Oct 2013* From

Autumn 2014* Oct 2013 – Mar 2014

* Spring – Autumn 2014

Complete

•Scoping•Vision – “New Ways of Working”•“As Is” Process Mapping•IT and Security Considerations

In Progress

•Business Processes – publication, review & feedback, signoff•Technical design – as above•User Interface design•Welsh language version

Not Started

•Pilot review and refinement of solution and processes•Roll out to remaining 19 Phase 1 forces

Not Started

•Environments build •Core solution build•National integrations•Local integrations•Technical testing•Security testing

Not Started

•User Acceptance Testing•Business Readiness, e.g. Training•6 month pilot of 5 forces: Hampshire, North Yorkshire, Staffordshire, Surrey, Wiltshire

When?

Activity?

BUG, TUG, SUG,Project Team

Solution Supplier, Service Provider

User & Working Groups, Customers,

Participating Forces,

Welsh Early Adopters, Project Team, Solution

Supplier, Service Provider

Participating Forces, Solution Supplier, Service

Provider,Project Team

PNC Services, NFLMS Team / IPL, Solution Supplier, Service Provider,Security Experts,

Project Team

Customers, Pilot Forces, PNC

Services, NFLMS Team / IPL, Solution

Supplier, Service Provider,

Security Experts, Project Team

Who?

Q&A

Thank you