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20-751 ECOMMERCE TECHNOLOGY SUMMER 2003 COPYRIGHT © 2003 eCommerce Technology 20-751 ERP Systems
20-751 ECOMMERCE TECHNOLOGY
SUMMER 2003
COPYRIGHT © 2003 MICHAEL I. SHAMOS
eCommerce Technology20-751
ERP Systems
20-751 ECOMMERCE TECHNOLOGY
SUMMER 2003
COPYRIGHT © 2003 MICHAEL I. SHAMOS
Concepts
• Business process automation– Express business processes in machine-readable form so
they can be reviewed, improved, modified– Implement the processes by computer
• CRM, Customer Relationship Management• ERP, Enterprise Resource Planning• SCM, Supply Chain Management• Workflow
20-751 ECOMMERCE TECHNOLOGY
SUMMER 2003
COPYRIGHT © 2003 MICHAEL I. SHAMOS
Business Before ERP
Customers
CustomerDemographic
FilesSales Dept.
Vendor
OrdersParts
Accounting
AccountingFiles
PurchasingPurchasing
Files
Order is placedwith Vendor
Invoicesaccounting
InventoryFiles
Warehouse
Checks for Parts
Calls back “Not in stock”
“We ordered the parts”
“We Need parts #XX”
“We ordered the parts”
Sends report
Sends report
Sends report
Ships parts
20-751 ECOMMERCE TECHNOLOGY
SUMMER 2003
COPYRIGHT © 2003 MICHAEL I. SHAMOS
Business With ERP
Database
Customers Sales Dept.
PurchasingWarehouse
Accounting
Vendor
Inventory DataIf no parts,
order is placedthrough DB
OrdersParts
Order is submittedto Purchasing.
Purchasing recordorder in DB
Order is placedwith Vendor
And invoices accounting
Financial Data exchange;Books invoice against PO
Books inventoryagainst PO
Ships parts
Enterprise Data Systems
OrdersProcessing
OrdersDB
WarehousingDB
WarehousingManagement
TransportationManagement
OrdersDelivery
CustomerService
DistributionManagement
ATPAvailable to
Promise
MasterProductionSchedule
DemandPlanning
Sales & Distribution
SupplyPlanning
Procurement
PurchaseDB
PartsDB
InventoryMgmt
Shop FloorControl
MfgExecution
EquipmentControl
OperationsScheduling
WIPDB
SPCDB
QualityManagement
PlantMaintenance
Customer
FinanceControl
Administration
EIS /DSS
HRDevelopment
PersonnelDB
Acc.DB
Product DataManagement
CAD / CAE /CAx
ProductionEngineering
ProcessDesign
BOMDB
FacilityDB
Supplier
MaterialsPlanning
ProductionPlaning &
Scheduling
Logistics Support
Product/ProcessDevelopment
Production
SOURCE: 林欽文
Enterprise Resource Planning
Plan
ERP System
ERP Database
Produce
Inventory
Distribute
Account
MOSTLY INTERNALTO THE ENTERPRISE
Customer Relationship Mgt
Sell
CRM System
CRM Database
Service
Market
EMPHASIZES EXTERNALCUSTOMER RELATIONSHIP
Supply Chain Management
Demand
SCM System
SCM Database
Capacity
Schedule
EMPHASIZES EXTERNALRELATIONSHIP WITH SUPPLIERS
Data Warehouse
On-Line Analytical Processing(OLAP)
Bolt-On Applications(Industry Specific Functions)
Sales&
Distribution
BusinessPlanning
Shop FloorControl
Logistics
Customers Suppliers
Operational DatabaseCustomers, Production,Vendor, Inventory, etc.
LegacySystems
Core Functions [On-Line Transaction Processing (OLTP)]
ERP System
Enterprise
ERP System Structure
Supply Chain Management (SCM)
BuyingBuying
What is SCM?
SellingSelling
MakingMaking
MovingMoving
WarehousingWare
housing
SCM is management of product life from buying,making, moving, and warehousing to selling
SOURCE: i2
20-751 ECOMMERCE TECHNOLOGY
SUMMER 2003
COPYRIGHT © 2003 MICHAEL I. SHAMOS
Customer wantsdetergent, goes to Giant Eagle
Customer wantsdetergent, goes to Giant Eagle
Giant EagleSupermarketGiant Eagle
Supermarket
Giant Eagle or Third PartyDistributor
Giant Eagle or Third PartyDistributor
P&G or OtherManufacturerP&G or OtherManufacturer
PlasticProducerPlastic
Producer
ChemicalManufacturer
(e.g. Oil Company)
ChemicalManufacturer
(e.g. Oil Company)
TennecoPackagingTenneco
Packaging
Paper Manufacturer
Paper Manufacturer
TimberIndustryTimber
Industry
ChemicalManufacturer
(e.g. Processed Minerals)
ChemicalManufacturer
(e.g. Processed Minerals)
Procter & Gamble Supply Chain
MiningIndustryMining
Industry
SOURCE: SANJAY CHOPRA
Supply Network Collaboration
SOURCE: ACCENTURE
Collaboration between neighbors in thesupply network is essential for efficiency
DemandForecasting
Optimizingproduct mix
CapacityPlanning
ResourcePlanning
Shop FloorControl
Shop FloorControl
WarehousingManagementWarehousingManagement
OrderingAdministration
ProductionPlanning
DemandManagement
ShippingOptimization
Status ManagementStatus Management
Tactical
Tactical
Opera
tion
al
Opera
tion
al
Tra
nscctio
nal
Tra
nscctio
nal
Collaboration on Forecasting
Collaborationon Capacity
Planning
AnalyzingSupplyChain
Collaborationon Resource
Planning
InventoryTracking
InventoryPlanning
AnalyzingSupplyChain
ShippmentTracking
Order &Shipments
Collaboration on Forecasting
Matchingdemand-supply
Insurance Claim Workflow
GARAGE
receivecall
assigngarage
notifyinsurance
CALL
CENTER contactgarage
assignadjustor
agreerepair
checkinvoice
ADJUSTOR
COMPANY
notifyadjustor
fill claimform
amendestimate
reconcileinfo
finalizeclaim
INSURANCE
receivecar
estimatecost
inspectcar
repaircar
invoice
Estimate < 500
SOURCE: LIHUA LIN
Process ModelRelationships Among Concepts
SOURCE: LIHUA LIN
Generic Workflow System Structure
SOURCE: LIHUA LIN
20-751 ECOMMERCE TECHNOLOGY
SUMMER 2003
COPYRIGHT © 2003 MICHAEL I. SHAMOS
Integrated eBusiness Environment
ERP
BI/Analytics
Marketing Automation
Sales Force Automation
Service Automation
Co
ntact C
enter
SCM
Sell Side
Buy Side
Exchange
ProcurementeCommerce
CRM
Su
pp
lier
s
Cu
sto
mer
s
Workflow
SOURCE: COMPAQ
20-751 ECOMMERCE TECHNOLOGY
SUMMER 2003
COPYRIGHT © 2003 MICHAEL I. SHAMOS
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