THIS IS USECOTECH Converge is a focused Service Delivery Company with a market leading distribution entity. From our world class Hosting Facilities, Managed Service Desk and Consulting Unit we have a shared vision to ensure we take personal pride and ownership in effective service delivery. This is evident in our customer, partner and staff retention.

Having your systems and data available when you really need them provides you with the confidence and ability to offer your customers the products and services they need.

In order for us to meet our obligations and commitments, we always strictly abide by a moral code and ethical behaviour.

ECOTECH Converge identifies with the following fundamental ethics:

••••

A solid ethos of reliability, truthfulness and honour.Respect for each individual at each business rank.Operational brilliance.Taking responsibility at an organisational and employee level.

CLOUDCloud makes computing resources available in a remote location and accessible over a network.It entrusts remote services with a user's data, software and computation, avoiding upfrontinfrastructure costs and focusing on projects that differentiate a business.

SOFTWARE AS A SERVICE (SAAS)Software as a Service (SaaS) users have access to application software and databases. SaaS is sometimes referred to as "on-demandsoftware" and is usually priced on a pay-per-use basis. The SaaS platform provides a solution designed to work “On-Premise” or “Inthe Cloud”. Our Cloud Services infrastructure is based on prescribed architecture and is mapped to customer requirements,providing streamlined communications, effective collaboration services, simplified management, security and availability.

CLOUD MESSAGING SERVICESA Hosted Exchange Messaging service which delivers a seamless messaging and collaboration experience across devices andmediums, enabling our customers to boost their productivity costs.

CLOUD COLLABORATION SERVICESA Hosted SharePoint collaboration service platform which delivers a versatile technology that enables business employees to easilycreate and manage custom team and project-focused sites and portals to share content and collaborate effectively.

CLOUD COMMUNICATION SERVICESA Hosted Lync/Office Communications service platform that provides businesses with a single solution, which enhances and extendsyour communications and PBX systems.

CLOUD CUSTOMER MANAGEMENT SERVICESA Hosted CRM service platform together with known user applications to enable businesses to improve marketing, boost sales andmanage customer relationships that are integral to business, driving operational excellence and increasing business insights.

CLOUD MESSAGING SECURITY SERVICESA Hosted Email Messaging Security services that provides comprehensive email security and filtering services to protect email frommalware. It satisfies retention, preservation, compliance requirements, active content and policy based filtering, together witharchiving, continuity and availability.

IT WORKS FOR YOU BECAUSE…

• •••

••

It provides quick and effortless access to applications.It rapidly adjusts resources to meet fluctuating and unpredictable business demand.It reduces IT operational costs by outsourcing hardware and software maintenance.IT operation costs are steered away from hardware/software and personnel expenses,towards meeting other business goals.Updates can be released without the need for users to install new software.It increases efficiency, effectiveness and improves productivity.

VOICE AND TELEPHONYThese ECOTECH Services provide businesses with Voice Over IP (VOIP) and Least Cost Routing options that have been designed to work “On Premise” and “In the Cloud” as online services.

In the Cloud VOIP ECOTECH Converge provides a Hosted VOIP PBX Solution, delivering productive phone calling features which were traditionally only available to larger enterprises. It comes with the added benefit of having no in-house systems or software to procure, manage or maintain.

Our VOIP Solution provides businesses with access to advanced functionality, easy maintenance from remote locations and a user-friendly system which enhances worker productivity. Low maintenance demands also free up internal IT staff to focus on more high-value pursuits.

On-Premise VOIP PBX ECOTECH Converge provides an On-Premise VOIP PBX Solution which delivers the same services and benefits as the Hosted VOIP PBX, but with the added capability of being able to combine the VOIP PBX / Gateway with traditional PBX functionality. This enables businesses to utilise existing infrastructure, realising further cost savings, greater mobility and decreased redundancy.

IT WORKS FOR YOU BECAUSE…

• •••

It lowers your phone costs.You have access to advanced functionality and easy maintenance.It provides more features which will boost productivity.It creates greater mobility and decreases redundancy.

IT WORKS FOR YOU BECAUSE…

•••

••

It’s available 24/7/365.It minimises adverse effects on business operations when an incident occurs.It implements changes at minimum risk to IT Infrastructure, enhancing business process changes.It maintains information or configurations on items or assets.It’s user-centered, providing a single point of contact for all IT requirements.

SERVICE DESKA Call Center, Contact Centre or Help Desk are limited types of Service Desks which provide only a portion of what an effective Service Desk can offer. Our Service Desk has a broader, user -centered approach, seeking to provide an informed singlepoint of contact for all IT requirements.

The ITIL (Information Infrastructure Library) Approach is a set of best practices for IT Service Management that focus on aligning IT Services with the needs of your business. ITIL describes processes, procedures, tasks and checklists that are used by organisations to establish integration with regard to creating strategies, delivering value and maintaining a minimum level of competency. It provides a baseline from which it can plan, implement, and measure. It is also used to demonstrate compliance and measure improvement.

Incident Management: Restores normal service operation as quickly as possible.

Problem Management: Resolves the root causes of incidents, prevents recurrence of incidents related to these errors and includesproblem identification and recording, classification, investigation and diagnosis.

Change Management: Ensures that standardised methods and procedures are used for efficient handling of all changes.

Asset Management: The management and traceability of every aspect of a configuration from beginning to end, which includes Identification, Planning, Change Control, Change Management, Release Management and Maintenance.

INFRASTRUCTURE AS A SERVICEAlso known as ‘Hosted Infrastructure’, it provides businesses with Dynamic Datacentre infrastructure architecture that is robust, scalable, secure and highly available.

Our Hosting Infrastructure is monitored and maintained through integrated management toolsets together with the required management and maintenance processes and practices. It utilises the latest server platforms and virtualisation technologies as well as hardware and storage solutions.

HOSTED INFRASTRUCTURE SERVICESECOTECH Converge provides Semi, Fully and Application Managed Services for your owned or rented physical or virtual server with a host of additional services available as add-ons, like Managed Data Protection and Recovery, Managed Endpoint Security, Managed Perimeter Security etc.

PUBLIC, PRIVATE OR HYBRID CLOUD SERVICESECOTECH Converge provides Public, Private or Hybrid Cloud solutions. Consulting and professional services help clients assess different technological and methodological strategies and aids in the alignment of business in the cloud.

• Semi managed hostingServices typically include monitoring of Hardware and Software infrastructure to ensure uptime and availability, as well astimeous notification to customers or vendors in case of failures and facilitation of incident management processes.

• Fully managed hosting

Services include the “Semi Managed Hosting Services”, Operating System and Update Management and Support, as well as the Management and Support of all additional service add-ons that the customer has subscribed to - Managed Data Protection and Recovery, Managed Endpoint Security, Managed Perimeter Security etc.

• Application managed hostingManagement and support services of standard Microsoft Server side applications, systems and tools related to Server Platform, Management and Virtualisation, Messaging, Communications and Identity and Access Management.

Business requirements are analysed in terms of connectivity, storage, security and network infrastructure and services management.It’s robust, scalable, secure and highly available.It notifies customers or vendors in case of failures and facilitates incident management processes.A custom-made solution is provided via a semi, fully and/or application-managed physical or virtual server.

CONSULTING AND PROFESSIONAL SERVICES & SOLUTIONSECOTECH Converge provides Consulting and Professional Services and Solutions that consist of advisory, assessment, strategic, architectural and design planning, as well as implementation and management services to align business and IT.

VOICE AND TELEPHONYVoice over IP (VOIP) and Least Cost Routing solutions for streamlined communications over data networks enable businesses to lower costs for phone services, provides users with more features to boost productivity and provides the business with improved collaboration and simplified administration.

Our Voice and Telephony consulting and professional services and solutions include “In the Cloud” and “On Premise” options.

CLOUDPublic, Private and Hybrid cloud computing services and solutions to enable customers to implement and provide scalable and adaptable “Software as a Service” services to their customers and business, or both.

Prescribed architecture is customised and implemented to provide a complete, effective and simplified hosted and managed services infrastructure solution.

DATA CENTREDynamic Datacentre services and solutions to enable customers to implement and provide robust, scalable and adaptable “Infrastructure as a Service” services to customers and business, or both.

All factors including Facilities, Hardware and Software Infrastructure, Virtualisation, Connectivity, Storage, Networks, Security and Management are taken into consideration to provide a standardised, highly automated, agile, cost effective and complete infrastructure as a service solution.

IT WORKS FOR YOU BECAUSE…

•••

It helps to assess your IT requirements and formulate roadmaps.It combines strategic plans and knowledge of emerging technologies. Logical designs of the applications are created as well as the deployment, implementation, management and coordination of business and IT alignment initiatives.

Areas of specialisation:• Best practice & solution architectures• Budget & Services roadmap• Research and Development of customers’ IT roadmap• Microsoft Services• Roadmap and Software Asset Management• Application Services

ASSESSES IT REQUIREMENTS,

COMBINES STRATEGIC PLANS

AND FORMULATES ROADMAPS.

SECURITYDowntime poses a threat to business continuity for companies of all sizes. Putting suitable measures in place will help reduce the time and effort involved in restoring normal business operations.

DATA PROTECTION AND RECOVERYSimple and Integrated backup and recovery solutions and services designed to protect data in constantly changing virtual, physical and application environments.

• Our Solution Areas includes:On-line, Remote Backup and / or Cloud Backup Services. Encrypted storage solutions | Email journaling.

IT PERIMETER SECURITYThe implementation and deployment of security technologies and strategies for network perimeter devices, which includes firewalls and intrusion detection systems, to control access to networks from outside sources.

EMAIL SECURITYCloud e-mail security gateway solutions, complete with anti-virus, anti-spam and content filtering control. Protection against malware through a wide selection of tests and checks, ranging from rule sets to content-based detection with virtually any configuration option available – per user, per domain or per IP.

ENDPOINT PROTECTIONConsolidated and centrally managed endpoint security and protection solutions that provide continuous, updated, and powerful security against the entire spectrum of threats for devices and virtualised environments.

SYSTEMS MANAGEMENTIntegrated platform solutions that offer the comprehensive management of applications, services, resources and networks. Common toolsets to manage infrastructure across private, public and hybrid clouds and providing management infrastructure which manages and protects physical, virtual and mobile environments.

NETWORK SOLUTIONSTurnkey solutions that cover and include every facet of Local and Wide Area networking – network systems, engineering and services which maintain, monitor, groom, grow and support the entire network based on the latest technologies and topologies, including optical networking, various switching platforms and manner of transmissions.

IT WORKS FOR YOU BECAUSE…

•

••

•

It provides continuous cross-platform data protection for the applications and systems your organisation relies on the most, with the ability to recover data as and when required.Automates the process and provides offsite storage. You can’t predict when the following things can destroy valuable data: natural disasters, office fires, power surges, loss or theft, children, hard drive failure or computer viruses.It ensures secure, seamless access to business applications and corporate data.

CONNECTIVITY SOLUTIONSECOTECH Converge provides corporate access and connectivity solutions and services to address and accommodate business requirements for highly available accessible networks between sites, offices, data centres and the Internet.

Our comprehensive range of solutions and services includes Diginet, Wireless, Broadband, Metro Fibre / Ethernet, MPLS and IP Connect (IPC) connectivity and access options. DIGINETPoint-to-point leased lines that provide a quality and low latency connectivity solution. Diginet provides the best Internet / Wide Area Network connectivity and access options available for all Voice over IP, VPN, Video and Data services.

MPLSDesigned to provide a unified, highly scalable and protocol agnostic data-carrying service medium that is utilised to deliver IP Virtual Private Network services, Metro Ethernet services as well as Voice over IP, Video and Data services.

DYNAMIC BANDWIDTHInternet bandwidth provided in a shared medium where business can take advantage of several attributes of shared networks and consider that not all users are connected to the network at any one time when most traffic occurs in bursts.

BROADBANDDependable and trustworthy business broadband solutions offering wireless broadband, ADSL broadband, SDSL broadband and Fibre broadband access options.

METRO ETHERNETMetropolitan area network based on Ethernet standards, which offers multipoint connectivity between sites, is quality-of-service enabled and provides business Real Time, Business Data and General Data Classes of Service.

IP CONNECT (IPC)A network access and connectivity service that provides business with a diginet-like point-to-point solution without the need for a leased line. IPC infrastructure allows for the utilisation of existing ADSL lines to access corporate hosted services at the hosting facility with no associated bandwidth costs.

IT WORKS FOR YOU BECAUSE…

••

•

Minimum downtime ensured via redundancy solutions.You’re guaranteed the amount of bandwidth subscribed to at all times, with the added advantage of being able to utilise additional shared bandwidth when available.Tailored Internet / Wide Area Network connectivity and access options available for all Voice over IP, VPN, Video and Data services.

ECOTECH Converge pre-installs Microsoft Software

MICROSOFTMicrosoft technologies and solutions are widely deployed and utilised today, which includes everything from Server Platform Solutions and Tools, to Systems Management and Desktop Infrastructure. ECOTECH Converge, through our partnership and relationship with Microsoft, helps customers design and implement secure, optimised and well managed Microsoft infra-structure solutions in a practical way.

SERVER PLATFORMWindows Server and Windows Server-based infrastructure solutions that provide a solid foundation for all server workload and application requirements, complete with tools for virtualisation, web and management in order to integrate, help save time, reduce costs and provide for efficient management of the Datacentre.

MANAGEMENT AND VIRTUALISATIONHighly virtualised and well managed Datacentre solutions to provide benefits such as improved infrastructure and facilities utilisation with reduced associated costs with agile, flexible and highly available services.

MESSAGINGPublic, Private or Hybrid Cloud Exchange messaging solutions that are secure, compliant and simple to deploy and maintain – delivering business enterprise email, contacts, calendaring and collaboration capabilities. COMMUNICATIONSEnterprise-ready, unified communications, enabling people to connect through single client providing for presence instant messaging, voice, video and conferencing.

IDENTITY AND ACCESSSecure, identity-based access to systems. Applications and data both “On premises” and “In the Cloud” from virtually any location or device with the use of a single identity.

IT WORKS FOR YOU BECAUSE…

•

•

•

It enables the integration of virtualisation and management technologies for your business to consume IT as a Service.Provides seamless connectivity, management of identities and information protection – enabling customers to provide the correct access to the correct individuals at the right times for the right reasons.It allows users to communicate securely from virtually anywhere from virtually any device.

Communicate securely from anywhere with any device with Windows Server.

SALES AND DISTRIBUTIONECOTECH Converge is a value-added IT Infrastructure Distributor and provides leading and best of breed information technology hardware and software brands to enterprises and small to medium enterprise businesses.

IT WORKS FOR YOU BECAUSE…

••

••

We have an Africa-wide distribution network.We source and provide top quality hardware and software brands to enterprise businesses, small and large.We support and promote knowledge-based solution sales interactions with you, our customer.We strive towards best product, best value and best service.

WHO USES USAt ECOTECH Converge we have a diverse number of clients ranging from big enterprise corporates to mid market and

small enterprises. Over the years we have ensured that we see each customer as a distinct operation and ensure that we

tailor fit any solution to the exact needs and business values of each entity.

We also firmly believe that products and tools are not solutions on their own, and that people should be the key

enablers. Thus, our solution delivery focuses on the human element and ensures careful integration occurs with any new

service and technology, empowering our customers and their staff.

WHO WORKS WITH USThrough esteemed partnerships, we deliver world-class solutions, backed by superior service delivery and customer

satisfaction. With our strategic alignment with key partners like Microsoft, we always put ourselves in the best possible

position to provide our customers with the best possible solution and service.

We have invested in the best possible Technology and Partnerships to ensure that we can stay ahead, and also deliver on

our commitments. Since 2001 we have developed personal and active relationships, with ECOTECH Converge being

trusted advisors to over 1600 entities spanning all segments of the local and international sphere.

WHO HELP US EMPOWER OTHERSECOTECH Converge is proud to have Umsimbithi Holdings as an investor and Broad-Based Black Economic Empower-

ment (BBBEE) partner.

A majority-black-owned investment company, Umsimbithi Holdings prides itself on actualising BBBEE policies by

formulating partnerships of integrity with local and international investors and companies to create a prosperous and

globally competitive South Africa.

Umsimbithi Holdings has an established network stretching across business, industry and government. Its Directors and

Shareholders have extensive experience in these fields and in the community development sphere, and many have

personal histories rooted in the Struggle Era. Umsimbithi Holdings, with Investec Bank as a Shareholder and Financier,

is therefore perfectly positioned to pursue and unlock local growth potential in businesses and help nurture innovative

companies such as ours.

CORPORATE SOCIAL INVESTMENTECOTECH Converge provides bursaries to learners with potential, and is involved in a number of community

upliftment projects.

FIND USOur offices are strategically located to service our clients countrywide.

Our Pretoria office is our Head Office and all administration and distribution is handled here.

Pretoria:62 Cussonia Ave, Val de Grace, Pretoria, 0184 Tel: +27 (12) 843 9700Fax: +27 (12) 843 9701

info@ecotechconverge.co.zawww.ecotechconverge.co.za

Johannesburg:The Bryanston Office is where our main Data Centre related service is situated and is our main command centre for Corporate Services.

The Campus, 57 Sloan Street, Bryanston, The Gabba BuildingTel: +27 (12) 843 9777Email: corporate@ecotechconverge.co.za

Cape Town: The Cape Town office is our footprint in the Western Cape, and supply desktop and Data Centre related services to our clients in the region.

3 Waterview Close, 2nd Floor, Century Boulevard, Century City, Cape Town, 7441

Tel: 086 144 7338Fax: +27 (21) 555 0276Email: capetown@ecotechconverge.co.za

Quick ContactsChannel ServicesTel: +27 (12) 843 9700Email: channel@ecotechconverge.co.za

Service DeskTel: +27 (12) 843 9777Email: servicedesk@ecotechconverge.co.za