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Dynamics InterpersonalEd BatistaWinter 2016CLASS 6: GROUP NORMS & ROLES
The balcony &
Photo by Richard Leeming [link]
the dance floor
Dissecting a
Photo by Sharon Mollerus [link]
group
MultipleInterpersonal Dynamics ReaderKantor’s Four-Player Model & Action StancesBuilding the Emotional Intelligence of Groups
perspectives
Discuss withWhat concepts seemed useful?What reactions did you have?
your partner
I.D. ReaderWhat’s the role of the facilitators?How is influence determined?What rights & responsibilities do you have?What is “productive” work?What’s the role of feedback?How is conflict handled?
I.D. ReaderEdgar ScheinWill I be accepted? (Is there a membership fee?)Will I have influence? (Will I have control?)What identities can I show? (Must I play a role?)Will my goals be met? (What are their goals?)
EQ and groupsDruskat and WolffEffective teamsParticipation, cooperation, collaborationCan’t mandate behavior
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EQ and groupsEssential conditions…Mutual trustGroup identity (feeling of belonging)Group efficacy (belief in value of the team)Strongly affected by group EQ
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EQ and groupsIndividual EQEmotional awarenessEmotion regulation (≠ suppression)Inward (one’s own emotions)Outward (others’ emotions)
Photo by Woodleywonderworks [link]
EQ and groupsHigh EQ individuals ≠ High EQ groupGroup norms determine group EQCreate awareness of emotionHelp regulate emotion
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Language police
Norma (carpenter’s square)
Language policeNorms are…
Prescriptions (What we must do)Aspirations (What we should do)Descriptions (What we actually do)
We never… We always…
Norms that createawareness
We never… We always…
1. Spend time getting to knoweach other personally.
Norms that createawareness
We never… We always…
2. Regularly ask how others are doing.
Norms that createawareness
We never… We always…
3. Share our thoughts and emotionsin the moment.
Norms that createawareness
We never… We always…
4. Ask those who have been quiet in a discussion what they think.
Norms that createawareness
We never… We always…
5. Fully explore any resistanceto the group’s direction.
Norms that createawareness
We never… We always…
6. Set aside time to discuss and evaluateour own effectiveness.
Norms that createawareness
We never… We always…
7. Acknowledge and discuss the feelingin the group in the moment.
Norms that createawareness
We never… We always…
Norms that help regulate
We never… We always…
1. Have clear ground rules for productive behavior in T-group.
Norms that help regulate
We never… We always…
2. Call out behavior that violatesthose ground rules.
Norms that help regulate
We never… We always…
3. Express acceptance ofothers’ emotions.
Norms that help regulate
We never… We always…
4. Make time to discuss difficulties within the group
and the emotions they generate.
Norms that help regulate
We never… We always…
5. Use playfulness to acknowledgeand relieve stress.
Norms that help regulate
We never… We always…
6. Express optimism aboutthe group’s capabilities.
Norms that help regulate
We never… We always…
7. Provide others with positivefeedback in the moment.
Norms that help regulate
Kantor’s 4 players
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Kantor’s 4 playersMover initiates
Follower supportsOpposer challengesBystander observes
Kantor’s 4 playersNo Movers, no direction
No Followers, no completionNo Opposers, no correctionNo Bystanders, no perspective
Kantor’s 4 playersOptimal system
All roles are representedAll members can play all roles at any time
Kantor’s 4 playersSub-optimal system
One or more roles is missingMembers may avoid certain rolesMembers may get stuck in certain roles
Roles & social
Photo by Daniel Hartwig [link]
identity
Discuss with
Photo by Thomas Galvez [link]
your trioIn this group…What role/s do you tend to play?What role/s do you get stuck in?What role/s do you avoid?How might your social IDs affect any of this?
Discuss with yourWhat did you learn?
What’s working?What’s not?What would you like to do differently?
T-group
With your original
What do you want to do as individuals?How might you help each other?
partner
Dynamics InterpersonalFor more:www.edbatista.com/interpersonal-dynamics.html