Edexcel Level 3 Diploma in Warehousing and Storage (QCF)
Specification
Edexcel competence-based qualifications First registration August 2011 Issue 3
Pearson Education Ltd is one of the UK’s largest awarding organisations, offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning, both in the UK and internationally. Qualifications offered include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications, ranging from Entry Level to BTEC Higher National Diplomas. Pearson Education Ltd administers work-based qualifications.
Through initiatives such as onscreen marking and administration, Pearson is leading the way in using technology to modernise educational assessment, and to support teachers and learners.
This specification is Issue 3. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com
References to third party material made in this specification are made in good faith. We do not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
Authorised by Martin Stretton Prepared by Natalie Muller
Publications Code AP031454
All the material in this publication is copyright © Pearson Education Limited 2012
Contents
Qualification title covered by this specification 1
Key features of the Edexcel Level 3 Diploma in Warehousing and Storage (QCF) 2
What is the purpose of this qualification? 2
Who is this qualification for? 2
What are the benefits of this qualification to the learner and employer? 2
What is the potential job role for those working towards this qualification? 2
What progression opportunities are available to learners who achieve this qualification? 3
What is the qualification structure for the Level 3 Diploma in Warehousing and Storage (QCF)? 4
How is the qualification graded and assessed? 7
Skills for Logistics Assessment Guidance for qualifications on the QCF 7
Types of evidence (to be read in conjunction with the assessment guidance in Annexe D) 8
Centre recognition and approval 9
Centre recognition 9
Approvals agreement 9
Quality assurance 9
What resources are required? 9
Unit format 10
Units 11
Unit 1: Contribute to the Provision of Customer Service in Logistics Operations 13
Unit 2: Provide Leadership for your Team in Logistics Operations 19
Unit 3: Supervise the Receipt, Storage or Dispatch of Goods 23
Unit 4: Take Responsibility for Health, Safety and Security in your Team 27
Unit 5: Moving and/or Handling Goods in Logistics Operations 31
Unit 6: Use Equipment to Move Goods in Logistics Operations 35
Unit 7: Process Returned Goods in Logistics Operations 39
Unit 8: Sort Goods and Materials for Recycling or Disposal in Logistics Operations 43
Unit 9: Check Stock Levels and Stock Records 47
Unit 10: Maintain the Safety and Security of Hazardous Goods and Materials in Logistics Operations 51
Unit 11: Allocate and Check Work in Your Team in Logistics Operations 55
Unit 12: Inducting New Colleagues into a Logistics Operation 59
Unit 13: Manage your own Professional Development in Logistics Operations 63
Unit 14: Recruit, Select and Keep Colleagues in Logistics Operations 67
Unit 15: Build and Manage Teams in Logistics Operations 73
Unit 16: Schedule Logistics Operations to meet Customers Requirements 79
Unit 17: Arrange the Transportation of Goods using Multiple Transport Modes 83
Unit 18: Organise the Preparation of Documentation for the Transportation of Goods 87
Unit 19: Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements in Logistics Operations 91
Unit 20: Optimise the Use of Logistics Resources 95
Unit 21: Respond to Problems in Logistics Operations 99
Unit 22: Improve Performance in Logistics Operations 103
Unit 23: Minimise the Environmental Impact of Logistics Operations 107
Unit 24: Release Vehicles for Daily Tasks 111
Unit 25: Apply Technology in Logistics Operations 115
Unit 26: Monitor Vehicle Movements 119
Unit 27: Manage the Traffic Office 123
Unit 28: Principles of Food Safety Supervision in Logistics 127
Further information 131
Useful publications 131
How to obtain National Occupational Standards 131
Professional development and training 132
Annexe A: Progression pathways 133
The Edexcel qualification framework for the Warehousing and Storage sector 133
Annexe B: Quality assurance 137
Key principles of quality assurance 137
Quality assurance processes 137
Annexe C: Centre certification and registration 139
What are the access arrangements and special considerations for the qualifications in this specification? 139
Annexe D: Skills for Logistics Assessment Guidance for qualifications on the QCF 141
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
1
Qual
ific
atio
n t
itle
cov
ered
by
this
spec
ific
atio
n
This
spec
ific
atio
n g
ives
you t
he
info
rmation y
ou n
eed t
o o
ffer
the
Edex
cel Le
vel 3 D
iplo
ma in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
:
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
N
um
ber
(QN
) A
ccre
dit
ati
on
st
art
date
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
: 600/2
696/0
01/0
8/2
011
This
qual
ific
atio
n h
as
bee
n a
ccre
dited
within
the
Qual
ific
ations
and C
redit F
ram
ework
(Q
CF)
and is
elig
ible
for
public
fundin
g a
s det
erm
ined
by
the
Dep
artm
ent
for
Educa
tion (
DfE
) under
Sec
tion 9
6 o
f th
e Le
arnin
g a
nd S
kills
Act
2000.
The
qual
ific
atio
n t
itle
lis
ted a
bove
fea
ture
in t
he
fundin
g lis
ts p
ublis
hed
annual
ly b
y th
e D
fE a
nd t
he
regula
rly
updat
ed w
ebsi
te.
It
will
als
o a
ppea
r on t
he
Lear
nin
g A
im R
efer
ence
Applic
atio
n (
LARA),
wher
e re
leva
nt.
You s
hould
use
the
QCF
Qualif
icat
ion N
um
ber
(Q
N),
when
you w
ish t
o s
eek
public
fundin
g f
or
your
lear
ner
s. E
ach
unit w
ithin
a
qual
ific
ation w
ill a
lso h
ave
a u
niq
ue
QC
F re
fere
nce
num
ber
, w
hic
h is
liste
d in t
his
spec
ific
ation.
The
QCF
qual
ific
atio
n t
itle
and u
nit r
efer
ence
num
ber
s w
ill a
ppea
r on lea
rner
s’ fin
al c
ertifica
tion d
ocu
men
t. L
earn
ers
nee
d t
o b
e m
ade
aware
of th
is w
hen
they
are
rec
ruited
by
the
centr
e an
d r
egis
tere
d w
ith E
dex
cel.
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
2
Key features of the Edexcel Level 3 Diploma in Warehousing and Storage (QCF)
This qualification:
is nationally recognised
is based on the Warehousing and Storage National Occupational Standards (NOS). The NOS, Assessment Guidance and qualification structure are owned by Skills for Logistics, the Sector Skills Council for the UK freight logistics industries.
What is the purpose of this qualification?
The Edexcel Level 3 Diploma in Warehousing and Storage (QCF) gives learners the opportunity to demonstrate their skills and knowledge to the standard of professionalism required by the sector, as defined by the Sector Skills Council.
It is suitable for those in a warehousing and storage role who have some supervisory duties. This qualification is also suitable for those identified for promotion within their organisation and builds on the competency required for the Edexcel Level 2 Certificate in Warehousing and Storage (QCF).
Who is this qualification for?
This qualification is for all learners aged 16 and above who are capable of reaching the required standards.
Edexcel’s policy is that the qualification should:
be free from any barriers that restrict access and progression
ensure equality of opportunity for all wishing to access the qualification(s).
What are the benefits of these qualifications to the learner and employer?
This qualification requires individuals to demonstrate competence against National Occupational Standards (NOS) which are based on the needs of the warehousing and storage industry as defined by Skills for Logistics. The qualification contributes to the development of skilled labour in the sector.
What is the potential job role for those working towards this qualification?
Warehousing supervisor/team leader
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
3
What progression opportunities are available to learners who achieve this qualification?
Progression routes include the Edexcel Level 3 Certificate in Logistics Operations (QCF), the Edexcel Level 3 Certificate in Traffic Office (QCF), the Edexcel Level 3 Diploma in Commercial Moving (QCF) or Edexcel qualifications in team leading and management.
Further information is available in Annexe A.
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
4
What is the qualification structure for the Level 3 Diploma in Warehousing and Storage (QCF)?
Individual units can be found in the Units section.
To achieve this qualification, learners must complete a minimum of 40 credits. Sixteen credits from Mandatory Group M, a minimum of 9 credits from Option Group A (3 units), a minimum of 4 credits from Option Group B (2 units), a minimum of 6 credits from Option Group C, a minimum of 3 credits from Option Group D and a minimum of 2 credits from Option Group E.
Unit number
Unit reference
Unit title Credit Level
Mandatory units (Group M)
1 Y/601/7920 Contribute to the Provision of Customer Service in Logistic Operations
3 2
2 T/601/7603 Provide Leadership for Your Team in Logistics Operations
4 3
3 Y/601/7934 Supervise the Receipt, Storage or Dispatch of Goods
6 3
4 K/601/4875 Take Responsibility for Health, Safety and Security in Your Team
3 3
Option Group A
5 J/601/7914 Moving and/or Handling Goods in Logistics Operations
4 2
6 H/601/7922 Use Equipment to Move Goods in Logistics Operations
3 2
7 L/601/7932 Process Returned Goods in Logistics Operations
3 2
8 R/601/7933 Sort Goods and Materials for Recycling or Disposal in Logistics Operations
3 2
9 D/601/7935 Check Stock Levels and Stock Records
3 2
10 J/601/7928 Maintain the Safety and Security of Hazardous Goods and Materials in Logistics Operations
6 3
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
5
Unit number
Unit reference
Unit title Credit Level
Option Group B
11 R/601/7611 Allocate and Check Work in Your Team in Logistics Operations
3 3
12 Y/601/7187 Inducting New Colleagues Into a Logistics Operation
2 2
13 M/601/7177 Manage Your Own Resources and Professional Development in Logistics Operations
2 3
14 F/601/7183 Recruit, Select and Keep Colleagues in Logistics Operations
4 3
15 J/601/7184 Build and Manage Teams in Logistics Operations
4 3
Option Group C
16 K/601/7596 Schedule Logistics Operations to Meet Customers Requirements
4 3
17 Y/600/7646 Arrange the Transportation of Goods Using Multiple Transport Modes
3 3
18 D/600/7647 Organise the Preparation of Documentation for the Transportation of Goods
3 3
19 M/601/7602 Ensure Compliance With Legal, Regulatory, Ethical and Social Requirements in Logistics Operations
3 3
Option Group D
20 M/601/7597 Optimise the Use of Logistics Resources
3 3
21 T/601/7598 Respond to Problems in Logistics Operations
3 3
22 H/601/7600 Improve Performance in Logistics Operations
4 3
23 K/601/7601 Minimise the Environmental Impact of Logistics Operations
3 3
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
6
Unit number
Unit reference
Unit title Credit Level
Option Group E
24 D/601/7174 Release Vehicles for Daily Tasks
2 2
25 A/601/7599 Apply Technology in Logistics Operations
4 3
26 M/601/7180 Monitor Vehicle Movements 2 2
27 A/601/7182 Manage the Traffic Office 4 3
28 T/600/6584 Principles of Food Safety Supervision in Logistics
3 3
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
7
How is the qualification graded and assessed?
The overall grade for the qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.
To pass a unit the learner must:
achieve all the specified learning outcomes
satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
show that the evidence is their own.
The qualification is designed to be assessed:
in the workplace or
in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or
as part of a training programme.
Skills for Logistics Assessment Guidance for qualifications on the QCF
The Skills for Logistics Assessment Guidance for qualifications on the QCF can be found in Annexe D. The Assessment Guidance includes details on: criteria for defining realistic working environments
roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers
quality control of assessment
Evidence of competence may come from:
current practice where evidence is generated from a current job role
a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace
the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification
a combination of these.
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
8
It is important that the evidence is:
Valid relevant to the standards for which competence is claimed
Authentic produced by the learner
Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim
Reliable indicates that the learner can consistently perform at this level
Sufficient fully meets the requirements of the standards.
Types of evidence (to be read in conjunction with the assessment guidance in Annexe D)
To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the examples below. Centres should refer to the assessment guidance for information about which of the following are permissible.
direct observation of the learner’s performance by their assessor (O)
outcomes from oral or written questioning (Q&A)
products of the learner’s work (P)
personal statements and/or reflective accounts (RA)
outcomes from simulation, where permitted by the assessment strategy (S)
professional discussion (PD)
assignment, project/case studies (A)
authentic statements/witness testimony (WT)
expert witness testimony (EWT)
evidence of Recognition of Prior Learning (RPL).
The abbreviations may be used for cross-referencing purposes.
Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.
Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
9
Centre recognition and approval
Centre recognition
Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.
Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.
Approvals agreement
All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.
Quality assurance
Detailed information on Edexcel’s quality assurance processes is given in Annexe B.
What resources are required?
This qualification is designed to support learners working in the Warehousing and Storage sector. Physical resources need to support the delivery of this qualification and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Skills for Logistics Assessment Guidance for Qualifications in the QCF.
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
10
Unit format
Each unit in this specification contains the following sections.
Unit title:
Unit reference number:
QCF level:
Credit value:
Guided learning hours:
Unit summary:
Assessment methodology:
Learning outcomes:
Assessment criteria:
Evidence type:
Portfolio reference:
Date:
The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).
This code is a unique reference number for the unit.
All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.
All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.
A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.
This provides a summary of the purpose of the unit.
Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.
The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.
Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.
This provides a summary of the assessment methodology to be used for the unit.
The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.
The learner should give the date when the evidence has been provided.
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
11
Units
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
12
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
13
Unit 1: Contribute to the Provision of Customer Service in Logistics Operations
Unit reference number: Y/601/7920
QCF level: 2
Credit value: 3
Guided learning hours: 18
Unit summary
This unit is about creating and maintaining customer satisfaction and developing relationships through effective communication. It includes understanding business and customer confidentiality, the organisation’s image and the limits of own authority when dealing with customers.
This unit is relevant to those who work in the logistics sector who work both individually and as part of a team.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
14
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to c
ontr
ibute
to t
he
pro
visi
on o
f cu
stom
er s
ervi
ces
in
logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o t
he
pro
visi
on
of
cust
om
er s
ervi
ces
in logis
tics
oper
atio
ns,
th
at r
elat
e to
:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
mai
nta
inin
g e
ffec
tive
cust
om
er r
elat
ions
–
per
sonal
appea
rance
and h
ygie
ne
–
report
ing p
roce
dure
s an
d s
yste
ms
–
reco
rdin
g info
rmation
–
confiden
tialit
y
–
com
pla
ints
1.2
D
escr
ibe
diffe
rent
types
of
cust
om
ers
in
rela
tion t
o o
wn o
rgan
isat
ion
1.3
D
escr
ibe
the
import
ance
of:
–
pro
moting t
he
org
anis
atio
n’s
im
age
posi
tive
ly
–
effe
ctiv
e co
mm
unic
ation
–
good c
ust
om
er s
ervi
ce
1.4
Id
entify
the
serv
ices
ava
ilable
to c
ust
om
ers
in o
wn o
rgan
isat
ion
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
15
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.5
D
escr
ibe
the
implic
atio
ns
of:
–
a neg
ativ
e im
age
on y
our
org
anis
atio
n
–
poor
com
munic
atio
n
–
poor
cust
om
er s
ervi
ce
1.6
D
escr
ibe:
–
ow
n r
ole
in d
ealin
g w
ith c
ust
om
er
com
pla
ints
and
–
the
limits
of
your
resp
onsi
bili
ty
1.7
Id
entify
who t
o r
eport
to w
hen
you a
re
unab
le t
o d
eal w
ith a
cust
om
er e
nquiry
or
reques
t
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
16
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to c
ontr
ibute
to t
he
pro
visi
on o
f cu
stom
er s
ervi
ces
in
logis
tics
oper
atio
ns
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o c
ontr
ibuting t
o
cust
om
er s
ervi
ces
in logis
tics
oper
atio
ns,
that
re
late
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
mai
nta
inin
g e
ffec
tive
cust
om
er r
elat
ions
–
per
sonal
appea
rance
and h
ygie
ne
–
report
ing p
roce
dure
s an
d s
yste
ms
–
reco
rdin
g info
rmation
–
confiden
tialit
y
–
com
pla
ints
2.2
D
evel
op p
osi
tive
rel
ationsh
ips
with c
ust
om
ers
2.3
Ensu
re t
hat
ow
n p
erso
nal
appea
rance
and
hyg
iene
mee
t org
anis
atio
nal
polic
ies
and
stan
dar
ds
2.4
Com
munic
ate
effe
ctiv
ely
with c
ust
om
ers
2.5
Ensu
re t
hat
all in
form
atio
n a
vaila
ble
is
up-t
o-
dat
e an
d a
ccura
te
2.6
Id
entify
cust
om
er n
eeds
2.7
D
eal ef
fect
ivel
y w
ith c
ust
om
er e
nquirie
s
2.8
Ensu
re t
he
cust
om
er is
pro
mptly
info
rmed
of
any
act
ion t
hat
is
take
n
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
17
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.9
M
ainta
in c
ust
om
er c
onfiden
tial
ity
2.1
0
Updat
e cu
stom
er r
ecord
s ac
cura
tely
2.1
1
Rec
ord
cust
om
er e
nquirie
s an
d o
utc
om
es
accu
rate
ly u
sing t
he
org
anis
atio
n’s
pro
cedure
s and s
yste
ms
2.1
2
Dea
l w
ith c
ust
om
er c
om
pla
ints
effec
tive
ly
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
18
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
19
Unit 2: Provide Leadership for your Team in Logistics Operations
Unit reference number: T/601/7603
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit is about providing leadership for your team. It deals with planning team objectives, motivating team members, communication and steering the team through difficulties.
This unit is relevant for team leaders, supervisors and managers working in logistics operations. Team leaders, supervisors and managers could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
20
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to p
rovi
de
lead
ersh
ip
for
ow
n t
eam
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o p
rovi
din
g
lead
ersh
ip f
or
ow
n t
eam
, th
at r
elat
e to
:
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
–
sett
ing o
bje
ctiv
es
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
monitoring w
ork
act
ivitie
s
1.2
Exp
lain
diffe
rent
lead
ersh
ip s
tyle
s
1.3
Exp
lain
the
princi
ple
s of ef
fect
ive
com
munic
atio
n
1.4
Exp
lain
met
hods
for
motiva
ting,
support
ing
and e
nco
ura
gin
g t
eam
mem
ber
s to
ach
ieve
te
am o
bje
ctiv
es
1.5
Exp
lain
the
import
ance
of
crea
ting a
n
envi
ronm
ent
of tr
ust
and m
utu
al re
spec
t
1.6
Exp
lain
the
import
ance
of under
stan
din
g
difficu
lt s
ituat
ions,
conflic
ts a
nd
dis
agre
emen
ts a
nd t
echniq
ues
for
reso
lvin
g
thes
e
1.7
Exp
lain
the
ben
efits
of en
coura
gin
g c
reativi
ty
and innova
tion w
ithin
a t
eam
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
21
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to p
rovi
de
leader
ship
in
ow
n t
eam
in logis
tics
oper
ations
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o p
rovi
din
g
lead
ersh
ip in o
wn t
eam
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
–
sett
ing o
bje
ctiv
es
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
monitoring w
ork
act
ivitie
s
2.2
Com
munic
ate
effe
ctiv
ely
2.3
Com
munic
ate
the
purp
ose
and o
bje
ctiv
es o
f th
e te
am
to a
ll m
ember
s
2.4
Pla
n t
he
ach
ieve
men
t of th
e obje
ctiv
es w
ith
team
mem
ber
s
2.5
Set
indiv
idual
work
obje
ctiv
es t
o e
ach
m
ember
of
the
team
2.6
Enco
ura
ge
team
mem
ber
s to
ach
ieve
tea
m
obje
ctiv
es
2.7
Pr
ovi
de
support
to t
eam
mem
ber
s
2.8
M
otiva
te t
eam
mem
ber
s
2.9
Enco
ura
ge
crea
tivi
ty a
nd innova
tion t
o
achie
ve t
eam
obje
ctiv
es
2.1
0
Enco
ura
ge
team
mem
ber
s to
tak
e th
e le
ad
when
they
hav
e th
e kn
ow
ledge
and e
xper
tise
to
do s
o
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
22
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
1
Ensu
re t
hat
any
conflic
t is
dea
lt w
ith
pro
mptly
2.1
2
Monitor
the
activi
ties
and p
rogre
ss o
f th
e te
am
2.1
3
Rec
ord
work
acc
ord
ing t
o o
rgan
isat
ional
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
23
Unit 3: Supervise the Receipt, Storage or Dispatch of Goods
Unit reference number: Y/601/7934
QCF level: 3
Credit value: 6
Guided learning hours: 20
Unit summary
This unit is about supervising the areas and processes for receipt, storage and dispatch of goods. It deals with ensuring the correct equipment is used, that areas are safe and appropriate for the receipt of goods, and that information in relation to monitoring the receipt, storage or dispatch of goods is communicated.
This unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
24
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to s
uper
vise
the
rece
ipt,
sto
rage
or
dis
pat
ch o
f goods
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r su
per
visi
ng t
he
rece
ipt,
st
ora
ge
or
dis
patc
h o
f goods
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
stock
rota
tion
–
monitoring a
nd t
esting
1.2
Exp
lain
sourc
es o
f in
form
ation r
equired
to
det
erm
ine
the
capac
ity
and lim
itat
ions
of th
e st
ora
ge
faci
lity
1.3
D
escr
ibe
the
equip
men
t th
at c
an b
e use
d f
or
the
rece
ipt,
sto
rage
or
dis
pat
ch o
f th
e goods
1.4
Id
entify
pro
ble
ms
that
can o
ccur
when
m
onitoring t
he
rece
ipt,
sto
rage
or
dis
patc
h o
f goods
1.5
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
25
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to s
uper
vise
the
rece
ipt,
st
ora
ge
or
dis
patc
h o
f goods
in
logis
tics
oper
atio
ns
2.1
In
spec
t th
e ty
pe,
conditio
n,
quan
tity
of th
e goods
bei
ng r
ecei
ved,
store
d o
r dis
patc
hed
2.2
Chec
k th
e st
ora
ge
conditio
ns
and e
quip
men
t re
quired
to r
ecei
ve,
store
or
dis
pat
ch t
he
goods
2.3
O
rgan
ise
the
move
men
t or
rota
tion o
f goods
to a
ssis
t re
ceiv
ing,
storing o
r dis
pat
chin
g
goods
2.4
D
emonst
rate
how
to u
se t
he
org
anis
atio
ns
reso
urc
es e
ffec
tive
ly
2.5
Com
munic
ate
effe
ctiv
ely
with o
ther
s
2.6
Com
ple
te r
ecord
s fo
r su
per
visi
ng t
he
rece
ipt,
st
ora
ge
or
dis
patc
h o
f goods
acc
ura
tely
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
26
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
27
Unit 4: Take Responsibility for Health, Safety and Security in your Team
Unit reference number: K/601/4875
QCF level: 3
Credit value: 3
Guided learning hours: 18
Unit summary
This unit is aimed at people working within the logistics environment it covers two main areas:
health, safety and security, and
the correct use of Personal Protective Equipment.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
28
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ealth s
afe
ty a
nd
secu
rity
req
uirem
ents
1.1
D
escr
ibe
org
anis
ational
polic
ies
and
pro
cedure
s th
at r
elate
to h
ealth,
safe
ty a
nd
secu
rity
1.2
Id
entify
peo
ple
and ite
ms
that
are
vuln
erable
to
saf
ety
and s
ecuri
ty r
isks
in t
he
work
pla
ce
1.3
Exp
lain
the
appro
ved p
reca
utions
that
can
be
use
d t
o m
inim
ise
safe
ty a
nd s
ecurity
ris
ks
1.4
Id
entify
appro
priat
e Pe
rsonal Pr
ote
ctiv
e Equip
men
t
1.5
Exp
lain
act
ion t
hat
can b
e ta
ken t
o p
reve
nt
har
m t
o indiv
idual
s
1.6
Exp
lain
act
ion t
hat
can b
e ta
ken in r
esponse
to
acc
iden
ts a
nd e
mer
gen
cies
1.7
Id
entify
the
appro
ved p
roce
ss for
under
taki
ng r
isk
asse
ssm
ents
acc
ord
ing t
o
org
anis
atio
nal
polic
ies
1.8
Exp
lain
the
required
site
pro
tect
ion f
or
a par
ticu
lar
job
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
29
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to w
ork
safe
ly
2.1
Eva
luat
e th
e sa
fety
and o
wn s
ecuri
ty r
isks
an
d t
hose
that
effec
t th
e te
am
2.2
Rep
ort
any
safe
ty a
nd s
ecuri
ty r
isks
usi
ng
org
anis
atio
nal
pro
cedure
s
2.3
W
ear
the
corr
ect
Pers
onal
Pro
tect
ive
Equip
men
t ac
cord
ing t
o o
rgan
izat
ional
re
quirem
ents
2.4
D
emonst
rate
to v
isitors
to w
ork
are
as w
hat
th
e co
rrec
t sa
fety
and s
ecuri
ty p
roce
dure
s ar
e
2.5
D
emonst
rate
how
to p
reve
nt
unau
thorise
d
acce
ss t
o h
azar
dous
area
s
2.6
D
emonst
rate
the
org
anis
atio
n o
f si
te
pro
tect
ion t
o o
wn t
eam
2.7
U
nder
take
ris
k as
sess
men
ts a
ccord
ing t
o t
he
site
and o
rgan
isat
ional
pro
cedure
s
2.8
Eva
luat
e sa
fety
and s
ecuri
ty iss
ues
that
hav
e occ
urr
ed in t
he
rece
nt
past
2.9
M
ake
reco
mm
endat
ions
to im
pro
ve s
ite
hea
lth,
safe
ty a
nd s
ecurity
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
30
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
31
Unit 5: Moving and/or Handling Goods in Logistics Operations
Unit reference number: J/601/7914
QCF level: 2
Credit value: 4
Guided learning hours: 15
Unit summary
This unit is about the movement and/or handling of goods within a single location or between different locations. It deals with identifying hazards that might occur in moving or handling goods safely.
The unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
32
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
ove
and/o
r han
dle
goods
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r m
ovi
ng a
nd/o
r han
dlin
g
goods
in logis
tics
oper
atio
ns
that
rela
te t
o:
–
hea
lth s
afet
y an
d s
ecurity
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
per
sonal
pro
tect
ive
equip
men
t
1.2
Id
entify
any
spec
ific
haz
ards
in r
elat
ion t
o
movi
ng a
nd/o
r han
dlin
g t
he
goods
1.3
D
escr
ibe
met
hods
for
movi
ng a
nd/o
r han
dlin
g t
he
goods
safe
ly
1.4
Exp
lain
cir
cum
stan
ces
when
ass
ista
nce
is
required
to m
ove
and/o
r han
dle
the
goods
and h
ow
this
ass
ista
nce
is
applie
d
1.5
Id
entify
pro
ble
ms
that
can o
ccur
when
m
ovi
ng a
nd/o
r han
dlin
g t
he
goods
1.6
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
33
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to m
ove
and/o
r han
dle
th
e goods
in logis
tics
oper
atio
ns
2.1
Id
entify
the
goods
to b
e m
ove
d a
nd/o
r han
dle
d
2.2
U
se s
uitab
le h
andlin
g m
ethods
to m
ove
the
goods
safe
ly a
nd c
orr
ectly
2.3
Po
sition a
nd s
et d
ow
n t
he
goods
in t
he
required
loca
tion
2.4
Pl
ace
the
goods
so t
hat
they
can b
e ea
sily
id
entified
and a
cces
sed
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
34
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
35
Unit 6: Use Equipment to Move Goods in Logistics Operations
Unit reference number: H/601/7922
QCF level: 2
Credit value: 3
Guided learning hours: 18
Unit summary
This unit is about the safe use of equipment to move goods. It deals with the selection of the correct equipment, checking that the working area is safe for the use of the equipment and with the process of lifting transferring and setting down goods.
This unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
36
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to u
se e
quip
men
t to
m
ove
goods
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r usi
ng e
quip
men
t in
a
logis
tics
oper
atio
n t
hat
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
req
uirem
ents
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
per
sonal
pro
tect
ive
equip
men
t
–
oper
atin
g r
equirem
ents
–
haz
ards
–
loss
or
dam
age
to g
oods
1.2
D
escr
ibe
the
chara
cter
istics
of
the
diffe
rent
types
of
goods
to b
e m
ove
d
1.3
D
escr
ibe
diffe
rent
types
of
equip
men
t th
at
can b
e use
d for
movi
ng a
nd t
ransf
erring
goods
1.4
D
escr
ibe
met
hods
for
lifting,
movi
ng a
nd
sett
ing d
ow
n d
iffe
rent
types
of
goods
1.5
Exp
lain
how
the
equip
men
t is
use
d
1.6
Exp
lain
the
import
ance
of
posi
tionin
g g
oods
in a
suitable
way
for
futu
re u
se
1.7
Id
entify
pro
ble
ms
that
can o
ccur
when
usi
ng
the
equip
men
t
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
37
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.8
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
2
Be
able
to u
se e
quip
men
t to
m
ove
goods
in logis
tics
oper
atio
ns
2.1
Chec
k th
e goods
are
suitab
le f
or
lifting
2.2
Id
entify
the
corr
ect
equip
men
t fo
r lif
ting t
he
goods
2.3
Chec
k th
at t
he
are
a of w
ork
is
safe
and
secu
re f
or
the
move
men
t an
d t
ransf
er o
f th
e goods
2.4
U
nder
take
the
pre
-chec
ks r
equired
for
the
equip
men
t
2.5
Confirm
the
loca
tion f
or
the
goods
to b
e posi
tioned
and s
et d
ow
n
2.6
U
nder
take
the
oper
atio
n in a
saf
e an
d
contr
olle
d m
anner
with d
ue
regar
d t
o t
he
surr
oundin
g e
nvi
ronm
ent
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
38
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
39
Unit 7: Process Returned Goods in Logistics Operations
Unit reference number: L/601/7932
QCF level: 2
Credit value: 3
Guided learning hours: 15
Unit summary
This unit is about dealing with returned goods, whether from customers, clients or within own organisation. It deals with checking goods to identify condition and re-labelling if required.
This unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
40
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to p
roce
ss r
eturn
ed
goods
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r pro
cess
ing r
eturn
ed
goods
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
cust
om
er r
ights
–
stock
rec
ord
ing s
yste
ms
–
sched
ulin
g
–
was
te m
anag
emen
t
1.2
D
escr
ibe
the
mai
n r
easo
ns
for
goods
bei
ng
retu
rned
1.3
Exp
lain
the
pro
cess
for
goods
bei
ng r
eturn
ed
1.4
Id
entify
pro
ble
ms
that
can o
ccur
when
pro
cess
ing r
eturn
ed g
oods
1.5
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
41
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
pro
cess
ret
urn
ed g
oods
in logis
tics
oper
ations
2.1
O
bta
in a
ll re
leva
nt
info
rmation o
n t
he
goods
bei
ng r
eturn
ed
2.2
Ret
urn
the
goods
to t
he
appro
priat
e lo
cations
2.3
U
pdat
e st
ock
contr
ol re
cord
s ac
cura
tely
2.4
La
bel
any
goods
that
are
to b
e re
turn
ed t
o
the
supplie
r or
man
ufa
cture
r
2.5
D
ispose
of
any
wast
e co
rrec
tly
and p
rom
ptly
in a
ccord
ance
with w
ork
inst
ruct
ions,
re
quirem
ents
, org
anis
atio
nal
pro
cedure
s and
pra
ctic
es
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
42
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
43
Unit 8: Sort Goods and Materials for Recycling or Disposal in Logistics Operations
Unit reference number: R/601/7933
QCF level: 2
Credit value: 3
Guided learning hours: 10
Unit summary
This unit is about the recycling or disposal of goods and materials. It deals with identifying which goods and materials are suitable for recycling or disposal, preparing the goods and materials for onward movement and with any problems that may occur when sorting goods and materials for recycling or disposal.
This unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
44
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to s
ort
goods
and
mat
eria
ls for
recy
clin
g o
r dis
posa
l in
logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r so
rtin
g g
oods
and
mat
eria
ls for
recy
clin
g a
nd d
isposa
l in
lo
gis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
was
te m
anag
emen
t
–
role
s an
d r
esponsi
bili
ties
of co
lleag
ues
1.2
Exp
lain
the
types
of
goods
and m
ater
ials
that
ar
e su
itab
le for
recy
clin
g a
nd t
hose
that
are
not
1.3
Id
entify
pro
ble
ms
that
can o
ccur
when
so
rtin
g g
oods
for
recy
clin
g o
r dis
posa
l
1.4
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
45
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to s
ort
the
goods
and
mat
eria
ls for
recy
clin
g o
r dis
posa
l in
logis
tics
oper
atio
ns
2.1
U
nder
take
initia
l ch
ecks
to d
eter
min
e th
e su
itab
ility
of th
e goods
and m
ate
rial
s fo
r re
cycl
ing o
r dis
posa
l
2.2
Sort
the
goods
and m
ater
ials
corr
ectly
2.3
Rem
ove
any
par
ts o
f th
e goods
and m
ater
ials
th
at a
re n
ot
suitab
le for
recy
clin
g a
nd
dis
pose
of
them
corr
ectly
2.4
H
andle
the
goods
and m
ater
ials
usi
ng t
he
corr
ect
handlin
g m
ethods
and e
quip
men
t
2.5
Po
sition t
he
goods
or
mat
eria
ls s
uitab
le f
or
recy
clin
g o
r dis
posa
l in
to t
he
corr
ect
loca
tions
2.6
Pr
epare
the
goods
or
mat
eria
ls f
or
furt
her
pro
cess
ing a
ccord
ing t
o t
he
org
anis
atio
n’s
sp
ecific
atio
ns
for
recy
clin
g o
r dis
posa
l
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
46
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
47
Unit 9: Check Stock Levels and Stock Records
Unit reference number: D/601/7935
QCF level: 2
Credit value: 3
Guided learning hours: 10
Unit summary
This unit is about checking stock levels and stock records as part of a planned audit or as requested. It deals with identifying individuals’ roles and responsibilities and the organisation’s reporting procedures when undertaking a stock check, the preparation and process of checking stock levels, and stock records.
This unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
48
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to c
hec
k st
ock
lev
els
and s
tock
rec
ord
s in
logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r ch
ecki
ng s
tock
lev
els
and
stock
rec
ord
s in
logis
tics
oper
atio
ns,
that
rela
te t
o:
–
hea
lth,
safe
ty a
nd s
ecurity
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
stock
contr
ol sy
stem
s
–
report
ing a
nd r
ecord
ing s
yste
ms
1.2
Exp
lain
the
purp
ose
of a s
tock
chec
k
1.3
Exp
lain
the
role
s an
d r
esponsi
bili
ties
of
colle
agues
invo
lved
with c
hec
king s
tock
le
vels
and s
tock
rec
ord
s
1.4
D
escr
ibe
the
form
at,
stru
cture
and c
onte
nt
of
stock
chec
k re
port
ing r
equir
ed b
y th
e org
anis
atio
n
1.5
Exp
lain
how
to iden
tify
dis
crep
anci
es in s
tock
figure
s and r
ecord
s
1.6
Id
entify
pro
ble
ms
that
can o
ccur
when
ch
ecki
ng s
tock
lev
els
and s
tock
rec
ord
s
1.7
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
49
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to c
hec
k st
ock
lev
els
and
stock
rec
ord
s in
logis
tics
oper
atio
ns
2.1
Car
ry o
ut
the
chec
king o
f th
e st
ock
lev
els
acco
rdin
g t
o o
rgan
isational
pro
cedure
s
2.2
Rec
ord
the
resu
lts
of
the
stock
chec
k ac
cura
tely
2.3
Chec
k th
e findin
gs
agai
nst
the
reco
rds
to
iden
tify
any
dis
crep
anci
es
2.4
Chec
k fo
r an
y dis
crep
anci
es
2.5
D
isse
min
ate
the
info
rmat
ion t
o r
elev
ant
peo
ple
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
50
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
51
Unit 10: Maintain the Safety and Security of Hazardous Goods and Materials in Logistics Operations
Unit reference number: J/601/7928
QCF level: 3
Credit value: 6
Guided learning hours: 30
Unit summary
This unit is about keeping hazardous goods safe and secure by regular monitoring of risks and taking prompt action when required.
This unit is aimed at operatives in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
52
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
ain
tain
the
safe
ty
and s
ecurity
of haza
rdous
goods
and m
ater
ials
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s fo
r m
ainta
inin
g t
he
safe
ty
and s
ecurity
of haza
rdous
goods
and
mat
eria
ls in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
envi
ronm
enta
l fa
ctors
–
spec
ial re
quirem
ents
–
stora
ge
conditio
ns
–
monitoring s
yste
ms
1.2
Exp
lain
the
appro
priat
e act
ion t
o t
ake
in a
n
emer
gen
cy
1.3
Exp
lain
the
mea
nin
g o
f diffe
rent
haz
ardous
mar
kings
and a
reas
1.4
D
escr
ibe
stora
ge
and d
istr
ibution
requirem
ents
for
the
haza
rdous
goods
and
mat
eria
ls incl
udin
g a
ny
pre
cautions
that
m
ust
be
take
n
1.5
Exp
lain
the
use
of eq
uip
men
t th
at c
an b
e use
d w
hen
mai
nta
inin
g t
he
safe
ty a
nd
secu
rity
of
haz
ardous
goods
and m
ater
ials
1.6
Id
entify
pro
ble
ms
that
can o
ccur
when
m
ainta
inin
g t
he
safe
ty a
nd s
ecurity
of
haz
ardous
goods
and m
ater
ials
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
53
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.7
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
2
Be
able
to m
ainta
in t
he
safe
ty
and s
ecurity
of haza
rdous
goods
and m
ater
ials
in logis
tics
oper
atio
ns
2.1
O
bta
in a
ll re
leva
nt
info
rmation o
n t
he
haz
ardous
goods
and m
ater
ials
2.2
D
emonst
rate
that
the
corr
ect
pre
cautions
hav
e bee
n u
nder
take
n in a
ccord
ance
with
hea
lth a
nd s
afe
ty a
nd o
rganis
ational
polic
es
and p
roce
dure
s
2.3
M
onitor
the
conditio
n o
f th
e haz
ardous
goods
and m
ater
ials
in a
ccord
ance
with
man
ufa
cture
rs inst
ruct
ions
and
org
anis
atio
nal
polic
es a
nd p
roce
dure
s
2.4
M
anoeu
vre
the
haza
rdous
goods
and
mat
eria
ls s
afel
y w
ith t
he
appro
priat
e eq
uip
men
t ac
cord
ing t
o a
gre
ed p
roce
dure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
54
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
55
Unit 11: Allocate and Check Work in Your Team in Logistics Operations
Unit reference number: R/601/7611
QCF level: 3
Credit value: 3
Guided learning hours: 12
Unit summary
This unit is about allocating and checking work in own team in logistics operations. It deals with planning, confirming work activities, allocating work activities fairly amongst team members, motivating and supporting team members to achieve work activities and monitoring the achievement of work activities.
This unit is relevant for team leaders, supervisors and managers working in logistics operations. Team leaders, supervisors and managers could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
56
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to a
lloca
te a
nd c
hec
k w
ork
in o
wn t
eam
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o a
lloca
ting a
nd
chec
king w
ork
in o
wn t
eam
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
–
use
of
sust
ainab
le r
esourc
es
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
monitoring w
ork
act
ivitie
s
1.2
Exp
lain
the
princi
ple
s of ef
fect
ive
com
munic
atio
n
1.3
Exp
lain
met
hods
for
motiva
ting,
support
ing
and e
nco
ura
gin
g t
eam
mem
ber
s to
com
ple
te
allo
cate
d w
ork
1.4
Exp
lain
met
hods
for
impro
ving t
he
per
form
ance
of
the
team
and r
ecogniz
ing
ach
ieve
men
t
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
57
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to a
lloca
te a
nd c
hec
k w
ork
in o
wn t
eam
in logis
tics
oper
atio
ns
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o a
lloca
ting a
nd
chec
king w
ork
in o
wn t
eam
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
–
use
of
sust
ainab
le r
esourc
es
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
monitoring w
ork
act
ivitie
s
2.2
Confirm
the
work
req
uired
of th
e ta
m w
ith
ow
n lin
e m
anag
er
2.3
Pla
n t
he
work
of th
e te
am,
iden
tify
ing
priorities
and c
ritica
l ac
tivi
ties
and a
vaila
ble
re
sourc
es
2.4
Allo
cate
the
work
to t
eam
mem
ber
s fa
irly
2.5
Brief
tea
m m
ember
s on t
he
standar
d o
f w
ork
re
quired
2.6
Enco
ura
ge
team
mem
ber
s to
mak
e su
gges
tions
and s
eek
clarifica
tion in r
elat
ion
to w
ork
allo
cate
d
2.7
M
otiva
te t
eam
mem
ber
s
2.8
Chec
k th
e pro
gre
ss a
nd q
ual
ity
of w
ork
ac
tivi
ties
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
58
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.9
Pr
ovi
de
feed
bac
k to
tea
m m
ember
s on w
ork
per
form
ance
2.1
0
Ensu
re t
hat
any
conflic
t is
dea
lt w
ith
pro
mptly
2.1
1
Rec
ord
work
acc
ord
ing t
o o
rgan
isat
ional
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
59
Unit 12: Inducting New Colleagues into a Logistics Operation
Unit reference number: Y/601/7187
QCF level: 2
Credit value: 2
Guided learning hours: 11
Unit summary
This unit is about inducting new staff into a logistics operation. It deals with the importance of induction and ensuring that new colleagues are familiar with organisational procedures, the workplace and their role and responsibilities.
This unit is relevant to all operatives involved in inducting new colleagues into a logistics operation. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
60
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to induct
new
co
lleag
ues
into
a logis
tics
oper
atio
n
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o induct
ing n
ew
colle
agues
into
a logis
tics
oper
ation t
hat
re
late
to:
–
the
org
anis
atio
n
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
legal
req
uirem
ents
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
dat
a pro
tect
ion
–
staf
f han
dbook
1.2
Exp
lain
the
import
ance
of
com
ple
ting a
n
induct
ion
1.3
Id
entify
pro
ble
ms
that
can o
ccur
when
in
duct
ing n
ew c
olle
agues
into
a logis
tics
oper
atio
n
1.4
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
61
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to induct
colle
agues
into
lo
gis
tics
oper
atio
ns
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o induct
ing n
ew
colle
agues
into
a logis
tics
oper
ation,
that
rela
te t
o:
–
the
org
anis
atio
n
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
legal
req
uirem
ents
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
dat
a pro
tect
ion
–
staf
f han
dbook
2.2
Com
munic
ate
effe
ctiv
ely
2.3
Ensu
re c
olle
agues
are
fam
iliar
with:
–
the
org
anis
atio
nal
char
t
–
the
pre
mis
es
–
ow
n w
ork
pla
ce
–
per
sonal
pro
tect
ive
equip
men
t
–
emer
gen
cy e
vacu
atio
n p
roce
dure
s
–
hea
lth s
afet
y an
d s
ecurity
2.4
In
troduce
new
colle
agues
to c
o-w
ork
ers
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
62
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.5
Ensu
re c
olle
agues
are
aw
are
of
ow
n
resp
onsi
bili
ties
within
the
staff h
andbook
2.6
Com
ple
te d
ocu
men
tation a
ccord
ing t
o
org
anis
atio
nal
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
63
Unit 13: Manage your own Professional Development in Logistics Operations
Unit reference number: M/601/7177
QCF level: 3
Credit value: 2
Guided learning hours: 11
Unit summary
This unit is about managing own professional development. It deals with understanding own learning style, values, personal and work goals, obtaining feedback, improving own performance through the development of a personal development plan.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
64
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
anag
e ow
n
pro
fess
ional
dev
elopm
ent
in
logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o m
anag
ing o
wn
reso
urc
es a
nd p
rofe
ssio
nal dev
elopm
ent,
that
re
late
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
1.2
Exp
lain
how
to d
evel
op o
wn p
rofe
ssio
nal
dev
elopm
ent
pla
n
1.3
Exp
lain
ow
n lea
rnin
g s
tyle
1.4
Exp
lain
the
curr
ent
and futu
re r
equirem
ents
of ow
n w
ork
role
1.5
Exp
lain
ow
n v
alues
, ca
reer
and p
erso
nal
goal
s in
rel
atio
n t
o w
ork
role
1.6
Exp
lain
sourc
es o
f fe
edbac
k use
d t
o e
valu
ate
per
form
ance
1.7
Exp
lain
how
to u
pdat
e w
ork
obje
ctiv
es a
nd
dev
elopm
ent
pla
ns
in t
he
light
of
per
form
ance
, fe
edback
rec
eive
d,
any
dev
elopm
ent
activi
ties
under
take
n a
nd a
ny
wid
er c
han
ges
1.8
Exp
lain
how
to m
onitor
the
qual
ity
of ow
n
work
and p
rogre
ss a
gai
nst
dev
elopm
ent
pla
ns
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
65
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to m
anag
e ow
n
pro
fess
ional
dev
elopm
ent
in
logis
tics
oper
atio
ns
2.1
Fo
llow
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
anag
ing o
wn
pro
fess
ional
dev
elopm
ent,
that
rela
te t
o:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
2.2
Agre
e per
sonal
work
obje
ctiv
es w
ith
appro
priat
e peo
ple
2.3
Agre
e how
pro
gre
ss w
ill b
e m
easu
red w
ith
appro
priat
e peo
ple
2.4
Pr
oduce
ow
n d
evel
opm
ent
pla
n t
o t
ake
acco
unt
of
the
follo
win
g:
–
per
sonal
lea
rnin
g s
tyle
s
–
gap
s bet
wee
n c
urr
ent
and f
utu
re
requirem
ents
of w
ork
role
and c
urr
ent
know
ledge,
under
standin
g a
nd s
kills
2.5
Rev
iew
act
ivitie
s under
take
n in d
evel
opm
ent
pla
n in r
elat
ion t
o p
erfo
rman
ce
2.6
Rev
iew
fee
dbac
k re
ceiv
ed a
nd u
pdat
e ow
n
dev
elopm
ent
pla
n in lig
ht
of
feed
bac
k an
d
per
form
ance
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
66
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
67
Unit 14: Recruit, Select and Keep Colleagues in Logistics Operations
Unit reference number: F/601/7183
QCF level: 3
Credit value: 4
Guided learning hours: 16
Unit summary
This unit is about recruiting, selecting and keeping colleagues in logistics operations. It deals with determining staff turnover, recruiting and selecting procedures, the importance of exit interviews and reviewing the effectiveness of internal procedures for recruiting, selecting and keeping colleagues.
This unit is relevant to those managing or engaged in the recruitment, selection or keeping of colleagues in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
68
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to r
ecru
it,
sele
ct a
nd
keep
colle
agues
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o r
ecru
itin
g,
sele
ctin
g a
nd k
eepin
g c
olle
agues
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
acce
ssin
g s
pec
ialis
t ex
per
tise
1.2
Exp
lain
the
follo
win
g in r
elat
ion t
o s
taff
turn
ove
r:
–
the
import
ance
of under
taki
ng e
xit
inte
rvie
ws
sensi
tive
ly
–
types
of
reas
ons
colle
agues
may
giv
e fo
r le
avin
g
–
how
to m
easu
re s
taff
turn
ove
r
–
cause
s an
d e
ffec
ts o
f hig
h a
nd low
sta
ff
turn
ove
r
–
mea
sure
s th
at c
an b
e ta
ken t
o a
ddre
ss
staf
f tu
rnove
r is
sues
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
69
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.3
Exp
lain
how
to u
nder
take
a s
kills
anal
ysis
ex
erci
se t
o:
–
revi
ew t
he
work
load
to iden
tify
short
falls
in
the
num
ber
of
colle
agues
and/o
r sk
ills,
kn
ow
ledge,
under
standin
g a
nd e
xper
ience
–
iden
tify
act
ual
ski
ll and a
void
ste
reoty
pin
g
–
diffe
rent
options
for
iden
tified
short
falls
th
eir
adva
nta
ges
and d
isad
vanta
ges
1.4
Exp
lain
the
purp
ose
of jo
b d
escr
iptions
and
per
son s
pec
ific
atio
ns,
and:
–
what
they
should
conta
in
–
the
import
ance
of
consu
ltin
g w
ith o
ther
s w
hen
pro
duci
ng o
r updat
ing t
hem
1.5
Exp
lain
the
diffe
rent
stag
es in t
he
recr
uitin
g
and s
elec
ting p
roce
ss,
and:
–
the
import
ance
of
consu
ltin
g o
ther
s on t
he
stag
es
–
met
hods
use
d t
hei
r adva
nta
ges
and
dis
adva
nta
ges
–
asso
ciate
d t
imin
gs
–
the
role
of
oth
ers
during e
ach
sta
ge
1.6
Exp
lain
the
import
ance
of
giv
ing fair,
clea
r an
d a
ccura
te info
rmation o
n v
acan
cies
to
pote
ntial
applic
ants
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
70
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.7
Exp
lain
how
to judge
whet
her
applic
ants
m
eet
the
stat
ed r
equirem
ents
1.8
Exp
lain
how
to t
ake
acco
unt
of
equal
ity,
div
ersi
ty a
nd incl
usi
on iss
ues
, in
cludin
g
legis
lation a
nd a
ny
rele
vant
codes
of
pra
ctic
e an
d h
ow
cultura
l diffe
rence
s in
lan
guag
e,
body
languag
e, t
one
of
voic
e an
d d
ress
can
diffe
r fr
om
exp
ecta
tions
1.9
Exp
lain
how
to r
evie
w t
he
effe
ctiv
enes
s of
recr
uitm
ent
and s
elec
tion in logis
tics
oper
atio
ns
1.1
0
Iden
tify
pro
ble
ms
that
can o
ccur
when
re
cruitin
g,
sele
ctin
g a
nd k
eepin
g c
olle
agues
in
logis
tics
oper
ations
1.1
1
Exp
lain
the
appro
priat
e act
ion t
ake,
to in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
2
Be
able
to r
ecru
it,
sele
ct a
nd
keep
colle
agues
in logis
tics
oper
atio
ns
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o e
nsu
ring r
ecru
itin
g,
sele
ctin
g a
nd k
eepin
g c
olle
agues
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
acce
ssin
g s
pec
ialis
t ex
per
tise
2.2
Com
munic
ate
effe
ctiv
ely
with o
ther
s
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
71
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.3
U
nder
take
exi
t in
terv
iew
s w
ith c
olle
agues
w
ho a
re lea
ving
2.4
Rev
iew
the
work
under
take
n t
o iden
tify
any
short
fall
in t
he
num
ber
of
colle
agues
and/o
r th
e pool of sk
ills,
know
ledge,
under
stan
din
g
and e
xper
ience
2.5
Rev
iew
options
for
dea
ling w
ith s
hort
falls
in
staf
fing
2.6
Consu
lt w
ith o
ther
s to
pro
duce
or
updat
e jo
b
des
crip
tions
and p
erso
n s
pec
ific
atio
ns
2.7
D
emonst
rate
how
to iden
tify
a v
acan
cy
2.8
Consu
lt w
ith o
ther
s to
agre
e th
e st
ages
in
the
recr
uitm
ent
and s
elec
tion p
roce
ss
incl
udin
g:
–
met
hods
to b
e use
d
–
asso
ciate
d t
imin
gs
–
and t
hose
to b
e in
volv
ed
–
succ
eed in t
he
recr
uitm
ent
pro
cess
are
no
more
than
are
req
uired
to p
erfo
rm t
he
job
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
72
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.9
Ensu
re t
hat:
–
all in
form
ation o
n v
acan
cies
is
fair,
clea
r an
d a
ccura
te b
efore
it
goes
to p
ote
ntial
applic
ants
–
the
skill
s re
quired
by
the
applic
ant
to
succ
eed in t
he
recr
uitm
ent
pro
cess
are
no
more
than
are
req
uired
to p
erfo
rm t
he
job
2.1
0
Part
icip
ate
in t
he
recr
uitm
ent
and s
elec
tion
pro
cess
to e
nsu
re t
hat:
–
the
pro
cess
is
fair,
consi
sten
t an
d
effe
ctiv
e
–
applic
ants
off
ered
posi
tions
are
likel
y to
w
ork
eff
ective
ly w
ith c
olle
agues
2.1
1
Rev
iew
the
recr
uitm
ent
and s
elec
tion p
roce
ss
to iden
tify
im
pro
vem
ents
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
73
Unit 15: Build and Manage Teams in Logistics Operations
Unit reference number: J/601/7184
QCF level: 3
Credit value: 4
Guided learning hours: 18
Unit summary
This unit is about building and managing teams in logistics operations. It deals with developing good communication skills, selecting team members according to the purpose of the team and the teams’ goals and reviewing how the team performs against its purpose and goals.
This unit is relevant to those building and managing teams in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
74
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
build
and m
anag
e te
ams
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o b
uild
ing a
nd
man
agin
g t
eam
s in
logis
tics
oper
atio
ns,
that
re
late
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
–
oper
atin
g r
equirem
ents
1.2
Exp
lain
the:
–
princi
ple
s of ef
fect
ive
com
munic
atio
n a
nd
how
to a
pply
them
–
max
imiz
e co
mm
unic
atio
n m
ethods
when
m
anag
ing r
emote
tea
ms
–
the
stag
es o
f te
am d
evel
opm
ent
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
75
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.3
W
hen
build
ing a
tea
m e
xpla
in t
he
import
ance
of:
–
iden
tify
ing a
cle
ar t
eam
purp
ose
–
iden
tify
ing d
iver
sity
of ex
per
tise
, kn
ow
ledge,
ski
lls a
nd a
ttitudes
to a
chie
ve
the
team
purp
ose
–
sele
ctin
g t
eam
mem
ber
s w
ith t
he
required
ex
per
tise
, kn
ow
ledge
and s
kills
–
dev
elopin
g c
om
ple
men
tary
role
s
–
agre
eing w
ith t
eam
mem
ber
s th
e beh
avio
urs
that
can
hel
p a
chie
ve t
he
team
purp
ose
and t
hose
that
may
hin
der
–
ensu
ring t
eam
mem
ber
s under
stan
d t
hei
r uniq
ue
contr
ibution t
o a
chie
ving t
he
team
purp
ose
–
ensu
ring t
eam
mem
ber
s under
stan
d h
ow
ea
ch r
ole
com
ple
men
ts a
nd s
upport
s oth
er r
ole
s
–
build
ing m
utu
al t
rust
and r
espec
t
–
open
com
munic
atio
n
1.4
Exp
lain
how
to p
rovi
de
const
ruct
ive
feed
bac
k to
tea
m m
ember
s in
ord
er t
o e
nhan
ce t
he
per
form
ance
of
the
team
as
a w
hole
1.5
Id
entify
pro
ble
ms
that
can o
ccur
when
build
ing a
nd m
anag
ing t
eam
s
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
76
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.6
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
2
Be
able
to b
uild
and m
anag
e te
ams
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o b
uild
ing a
nd
man
agin
g t
eam
s in
logis
tics
oper
atio
ns,
that
re
late
to;
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
equal
ity
and d
iver
sity
, an
d incl
usi
on
2.2
Com
munic
ate
with o
ther
s ef
fect
ivel
y
2.3
Id
entify
the
div
ersi
ty a
nd e
xper
tise
, kn
ow
ledge,
ski
lls a
nd a
ttitudes
req
uired
to
achie
ve t
he
team
’s o
bje
ctiv
es
2.4
Sel
ect
team
mem
ber
s th
at
have
the
exper
tise
, kn
ow
ledge,
ski
lls a
nd a
ttitudes
to
achie
ve t
he
team
purp
ose
2.5
Build
the
team
by:
–
agre
eing w
ith t
eam
mem
ber
s beh
avio
urs
th
at a
re c
an h
elp t
he
team
ach
ieve
–
agre
eing r
ole
s an
d r
esponsi
bili
ties
with
team
mem
ber
s to
ensu
re e
ach
com
ple
men
ts a
nd s
upport
s oth
er r
ole
s
–
pro
vidin
g o
pport
unitie
s to
build
mutu
al
trust
and r
espec
t
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
77
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.6
Enco
ura
ge
the
team
to s
eize
opport
unitie
s pre
sente
d b
y ch
anges
to t
he
team
co
mposi
tion
2.7
Pr
ovi
de
opport
unitie
s fo
r open
co
mm
unic
atio
n a
nd f
eedbac
k to
im
pro
ve
per
form
ance
of
team
2.8
Rev
iew
the
per
form
ance
of
the
team
in
rela
tion t
o its
purp
ose
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
78
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
79
Unit 16: Schedule Logistics Operations to meet Customer Requirements
Unit reference number: K/601/7596
QCF level: 3
Credit value: 4
Guided learning hours: 18
Unit summary
This unit is about identifying the type of operation required and producing schedules to meet the customer’s needs. It covers the requirements for good planning, scheduling methods and with dealing with problems with the schedule.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
80
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to s
ched
ule
logis
tics
oper
atio
ns
to m
eet
cust
om
er
requirem
ents
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o s
ched
ulin
g
logis
tics
oper
atio
ns
to m
eet
cust
om
er
requirem
ents
, th
at r
elat
e to
:
–
hea
lth,
safe
ty a
nd s
ecurity
com
plia
nce
ro
les
–
resp
onsi
bili
ties
–
info
rmat
ion a
nd m
anag
emen
t sy
stem
s
1.2
D
escr
ibe
the
diffe
rent
sourc
es a
nd t
ypes
of
info
rmat
ion r
equired
for
sched
ulin
g logis
tics
oper
atio
ns
to m
eet
cust
om
er r
equirem
ents
1.3
Exp
lain
the
import
ance
of
good
com
munic
atio
n m
ethods
1.4
Exp
lain
the
met
hods
and t
ools
use
d f
or
sched
ulin
g logis
tics
oper
atio
ns
to m
eet
cust
om
er r
equirem
ents
1.5
Exp
lain
the
fact
ors
that
nee
d t
o b
e ta
ken into
ac
count
when
sch
edulin
g logis
tics
oper
atio
ns
to m
eet
cust
om
er r
equirem
ents
1.6
D
escr
ibe
the
activi
ties
that
nee
d t
o b
e ta
ken
into
acc
ount
when
sch
edulin
g logis
tics
oper
atio
ns
to m
eet
cust
om
er r
equirem
ent
1.7
Id
entify
pro
ble
ms
that
can o
ccur
when
sc
hed
ulin
g logis
tics
oper
atio
ns
to m
eet
cust
om
er r
equirem
ents
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
81
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.8
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
2
Be
able
to s
ched
ule
logis
tics
oper
atio
ns
to m
eet
cust
om
er
requirem
ents
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o s
ched
ulin
g logis
tics
oper
atio
ns
to m
eet
cust
om
er r
equirem
ents
th
at r
elat
e to
:
–
hea
lth,
safe
ty a
nd s
ecurity
com
plia
nce
ro
les
–
resp
onsi
bili
ties
–
info
rmat
ion a
nd m
anag
emen
t sy
stem
s
2.2
Com
ply
with logis
tics
oper
ations
that
are
required
to m
eet
cust
om
ers
requirem
ents
2.3
Agre
e w
ith c
ust
om
ers
the
tim
ings
and
dea
dlin
es for
the
pro
visi
on f
or
the
logis
tics
oper
atio
ns
2.4
Apply
sch
edulin
g m
ethods
and t
ools
ac
cord
ing t
o o
rgan
isational
pro
cedure
s
2.5
Apply
logis
tics
res
ourc
es a
nd s
equen
ce o
f ta
sks
required
to p
rovi
de
the
logis
tics
oper
atio
ns
2.6
Rev
iew
all
rele
vant
fact
ors
and r
isks
that
co
uld
aff
ect
the
sched
ule
2.7
Pl
an t
he
logis
tics
oper
atio
ns
to e
nsu
re t
hat
the
supply
chai
n c
ontinues
to f
unct
ion
effe
ctiv
ely
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
82
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.8
M
onitor
the
pro
visi
on o
f lo
gis
tics
oper
atio
ns
agai
nst
the
sched
ule
2.9
Rec
ord
work
acc
ord
ing t
o o
per
atio
nal
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
83
Unit 17: Arrange the Transportation of Goods using Multiple Transport Modes
Unit reference number: Y/600/7646
QCF level: 3
Credit value: 3
Guided learning hours: 26
Unit summary
This unit is about arranging the transportation of goods using multiple transport modes. It deals with identifying criteria for arranging transportation of goods using multiple modes, identifying service providers, rates and terms and conditions and legislation and regulations that apply.
This unit is relevant to those working in an administrative role within international trade and logistics operations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
84
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
the
criter
ia f
or
arra
ngin
g t
ransp
ort
ation o
f goods
usi
ng m
ultip
le m
odes
of
tran
sport
1.1
Id
entify
all
rele
vant
det
ails
on t
he
goods
to
be
tran
sport
ed t
o incl
ude:
–
Hea
lth,
safe
ty a
nd s
ecurity
–
Envi
ronm
enta
l fa
ctors
–
Spec
ial re
quirem
ents
1.2
Id
entify
crite
ria for
sele
ctin
g s
ervi
ce
pro
vider
s to
incl
ude:
–
Sys
tem
s fo
r se
lect
ing s
ervi
ce p
rovi
der
s
–
Sys
tem
s fo
r pla
cing o
rder
s
–
Adva
nta
ges
and d
isadva
nta
ges
of diffe
rent
modes
of tr
ansp
ort
–
Maj
or
route
s, h
ubs
and d
estinat
ions
–
Rat
es a
nd t
erm
s of
conditio
ns
–
Legis
lation a
nd r
egula
tions
in r
elat
ion t
o
the
goods
1.3
Id
entify
org
anis
atio
nal
pro
cedure
s to
co
mple
te r
equired
sel
ection
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
85
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to a
rran
ge
the
tran
sport
ing o
f goods
usi
ng
multip
le m
odes
of tr
ansp
ort
2.1
Confirm
with a
ppro
priat
e peo
ple
the
criter
ia
required
2.2
Confirm
with a
ppro
priat
e peo
ple
rel
evan
t det
ails
of th
e goods
2.3
Exp
lain
the
adva
nta
ges
and d
isad
vanta
ges
of
each
mode
of tr
ansp
ort
2.4
Ass
ess
each
mode
of
tran
sport
for
the
goods
2.5
D
eter
min
e th
e m
ost
appro
priat
e co
mbin
ation
of m
odes
of tr
ansp
ort
2.6
Pl
ace
and c
onfirm
the
ord
er a
ccord
ing t
o
org
anis
atio
nal
pro
cedure
s
2.7
Com
ple
te a
ll docu
men
tation a
ccura
tely
in
acco
rdan
ce w
ith o
rgan
isat
ional
pro
cedure
s an
d leg
isla
tion
2.8
Ensu
re t
hat
all docu
men
tation is
file
d a
nd
store
d a
ccord
ing t
o o
rgan
isational pro
cedure
s an
d leg
isla
tion
2.9
Pa
ss o
n d
ocu
men
tation t
o a
ppro
priat
e peo
ple
at
the
right
tim
e acc
ord
ing t
o o
rgan
isational
pro
cedure
s an
d leg
isla
tion
3
Iden
tify
any
pro
ble
ms
that
can
occ
ur
when
arr
angin
g t
he
tran
sport
ation o
f goods
usi
ng
multip
le m
odes
of tr
ansp
ort
3.1
Id
entify
pro
ble
ms
that
can o
ccur
arra
ngin
g
the
tran
sport
atio
n o
f goods
usi
ng m
ultip
le
modes
of tr
ansp
ort
3.2
Show
how
to t
ake
appro
priat
e act
ion t
o d
eal
with t
he
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
86
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
87
Unit 18: Organise the Preparation of Documentation for the Transportation of Goods
Unit reference number: D/600/7647
QCF level: 3
Credit value: 3
Guided learning hours: 26
Unit summary
This unit is about organising the preparation of documentation for the transportation of goods. It deals with identifying routes and destination, international borders and restrictions that may apply to the goods.
This unit is relevant to those working in an administrative role within international trade and logistics operations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
88
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
the
required
docu
men
tation f
or
the
goods
1.1
Id
entify
all
rele
vant
det
ails
on t
he
goods
to
be
tran
sport
ed t
o incl
ude:
–
Hea
lth,
safe
ty a
nd s
ecurity
–
Envi
ronm
enta
l fa
ctors
–
Spec
ial re
quirem
ents
1.2
Id
entify
the
route
and d
estination for
the
goods
1.3
Id
entify
any
inte
rnat
ional
bord
ers
and
rest
rict
ions
that
impac
t on t
he
goods
1.4
Id
entify
all
org
anis
atio
ns
that
req
uire
the
docu
men
tation
1.5
Id
entify
all
docu
men
tation r
equired
1.6
Id
entify
res
ourc
es r
equired
to p
repar
e th
e docu
men
tation
1.7
Id
entify
org
anis
atio
nal
pro
cedure
s to
co
mple
te r
equired
docu
men
tation
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
89
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to o
rgan
ise
the
pre
par
ation o
f th
e docu
men
tation
2.1
Confirm
with a
ppro
priat
e peo
ple
rel
evan
t det
ails
of th
e goods
2.2
Confirm
with a
ppro
priat
e peo
ple
the
tran
sport
ation inst
ruct
ions
to incl
ude:
–
Route
an d
estination
–
Inte
rnat
ional
bord
ers
and a
ny
rest
rict
ions
that
apply
–
The
corr
ect
docu
men
tation t
o b
e co
mple
ted
–
The
org
anis
atio
ns
that
require
the
docu
men
tation
2.3
Allo
cate
res
ourc
es t
o p
repar
e th
e docu
men
tation
2.4
Sch
edule
the
pre
par
ation o
f th
e docu
men
tation t
o m
eet
critic
al d
ates
and
tim
es for
del
iver
y
2.5
Ensu
re a
ll docu
men
tation is
com
ple
ted
accu
rate
ly in a
ccord
ance
with o
rgan
isational
pro
cedure
s an
d leg
isla
tion
2.6
Ensu
re t
hat
all docu
men
tation is
file
d a
nd
store
d a
ccord
ing t
o o
rgan
isational pro
cedure
s an
d leg
isla
tion
2.7
Pa
ss o
n d
ocu
men
tation t
o a
ppro
priat
e peo
ple
at
the
right
tim
e acc
ord
ing t
o o
rgan
isational
pro
cedure
s an
d leg
isla
tion
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
90
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
3
Iden
tify
any
pro
ble
ms
that
can
occ
ur
when
org
anis
ing t
he
pre
par
ation o
f docu
men
tation f
or
tran
sport
ing g
oods
3.1
Id
entify
pro
ble
ms
that
can o
ccur
when
org
anis
ing t
he
pre
par
atio
n o
f docu
men
tation
for
tran
sport
ing g
oods
3.2
Show
how
to t
ake
appro
priat
e act
ion t
o d
eal
with t
he
pro
ble
ms
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
91
Unit 19: Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements in Logistics Operations
Unit reference number: M/601/7602
QCF level: 3
Credit value: 3
Guided learning hours: 15
Unit summary
This unit is about ensuring compliance with organisations, policies and procedures in order to meet legislative, regulatory, ethical and social requirements.
This unit is relevant for operatives working in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
92
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to e
nsu
re c
om
plia
nce
w
ith leg
al,
regula
tory
, et
hic
al
and s
oci
al re
quirem
ents
in
logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion c
om
plia
nce
with
legal
, re
gula
tory
, et
hic
al a
nd s
oci
al
requirem
ents
in logis
tics
oper
atio
n t
hat
rela
te
to:
–
monitoring d
evel
opm
ents
in leg
isla
tion
and r
egula
tion
–
gove
rnan
ce
–
non-c
om
plia
nce
–
mai
nta
inin
g p
olic
es a
nd p
roce
dure
s
–
risk
man
agem
ent
–
ethic
s an
d v
alues
–
confiden
tially
1.2
D
escr
ibe
the
diffe
rent
sourc
es a
nd t
ypes
of
info
rmat
ion t
hat
are
use
d f
or
curr
ent
org
anis
atio
nal
and o
per
atio
nal pro
cedure
s
1.3
D
escr
ibe
the
org
anis
atio
ns
appro
ach t
o
curr
ent
and e
mer
gin
g s
oci
al at
titu
des
to
man
agem
ent
and lea
der
ship
pra
ctic
e
1.4
D
escr
ibe
regula
tory
, et
hic
al an
d o
per
ational
re
quirem
ents
, both
nat
ional
and inte
rnat
ional
th
at a
ffec
t ow
n logis
tics
oper
atio
n
1.5
D
escr
ibe
way
s in
whic
h o
ther
org
anis
atio
ns
in
the
logis
tics
sec
tor
dea
l w
ith c
urr
ent
and
emer
gin
g s
oci
al c
once
rns
and e
xpec
tations
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
93
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.6
Exp
lain
the
import
ance
of
imple
men
ting t
he
polic
es a
nd p
roce
dure
s
2
Be
able
to e
nsu
re c
om
plia
nce
w
ith leg
al,
regula
tory
, et
hic
al
and s
oci
al re
quirem
ents
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o c
om
plia
nce
with
legal
, re
gula
tory
, et
hic
al a
nd s
oci
al
requirem
ents
in logis
tics
oper
atio
ns,
that
re
late
to:
–
monitoring d
evel
opm
ents
in leg
isla
tion
and r
egula
tion
–
gove
rnan
ce
–
non-c
om
plia
nce
–
mai
nta
inin
g p
olic
es a
nd p
roce
dure
s
–
risk
man
agem
ent
–
ethic
s an
d v
alues
–
confiden
tialit
y
2.2
O
bta
in info
rmat
ion f
rom
suitab
le s
ourc
es o
n
the
curr
ent
org
anis
ational
and o
per
atio
nal
polic
ies
and p
roce
dure
s
2.3
Com
munic
ate
effe
ctiv
ely
2.4
Ensu
re t
he
org
anis
atio
n’s
polic
es a
nd
pro
cedure
s ar
e im
ple
men
ted
2.5
M
onitor
the
org
anis
ation’s
polic
ies
and
pro
cedure
s
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
94
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.6
Ass
ess
the
org
anis
atio
n’s
polic
ies
and
pro
cedure
s
2.7
Rev
iew
the
org
anis
atio
n’s
polic
ies
and
pro
cedure
s
2.8
Ass
ess
the
impac
t of
failu
re t
o c
om
ply
with
the
org
anis
atio
ns
and p
olic
ies
and p
roce
dure
s
2.9
Rec
om
men
d c
han
ges
to o
rgan
isat
ion’s
polic
ies
and p
roce
dure
s
2.1
0
Rep
ort
on t
he
org
anis
atio
n’s
polic
ies
and
pro
cedure
s
2.1
1
Provi
de
feed
bac
k on t
he
imple
men
tation o
f th
e org
anis
atio
n’s
polic
ies
and p
roce
dure
s
2.1
2
Provi
de
info
rmat
ion t
o t
hose
that
req
uire
it
pro
mptly
2.1
3
Enco
ura
ge
the
shar
ing o
f in
form
atio
n w
ithin
th
e co
nst
rain
ts o
f co
nfiden
tial
ity
2.1
4
Rec
ord
work
acc
ord
ing t
o o
rgan
isat
ional
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
95
Unit 20: Optimise the Use of Logistics Resources
Unit reference number: M/601/7597
QCF level: 3
Credit value: 3
Guided learning hours: 15
Unit summary
This unit is about identifying the appropriate resource and planning how to use it and monitoring its use to improve performance.
This unit is relevant for operatives working in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
96
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to o
ptim
ize
the
use
of
logis
tics
res
ourc
es
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o o
ptim
isin
g t
he
use
of
logis
tics
res
ourc
es,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
–
legis
lation a
nd r
egula
tions
1.2
D
escr
ibe
the
diffe
rent
sourc
es a
nd t
ypes
of
info
rmat
ion r
equired
for
optim
izin
g t
he
use
of
logis
tics
res
ourc
es
1.3
Exp
lain
the
import
ance
of
good
com
munic
atio
n m
ethods
1.4
Exp
lain
the
types
of
reso
urc
e use
d in s
pec
ific
lo
gis
tics
oper
atio
ns
1.5
Exp
lain
the
met
hods
use
d for
optim
izin
g t
he
use
of
logis
tics
res
ourc
es
1.6
Exp
lain
the
fact
ors
that
nee
d t
o b
e ta
ken into
ac
count
when
optim
izin
g t
he
use
of lo
gis
tics
re
sourc
es
1.7
Exp
lain
met
hods
for
impro
ving o
r dev
elopin
g
use
d logis
tics
res
ourc
es
1.8
Id
entify
pro
ble
ms
that
can o
ccur
when
optim
isin
g t
he
use
of
logis
tics
res
ourc
e
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
97
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.9
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
2
Be
able
to o
ptim
ize
the
use
of
logis
tics
res
ourc
es
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o o
ptim
isin
g t
he
use
of lo
gis
tics
res
ourc
es,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
–
legis
lation a
nd r
egula
tions
2.2
Id
entify
the
availa
bili
ty a
nd d
eman
d f
or
logis
tics
res
ourc
es in t
he
org
anis
atio
n
2.3
D
eter
min
e th
e le
vel an
d t
ype
of re
sourc
es
use
d f
or
the
logis
tics
oper
atio
n
2.4
U
se logis
tics
res
ourc
es e
ffec
tive
ly a
nd
effici
ently
2.5
Pl
an t
he
use
of
logis
tics
res
ourc
es t
o a
chie
ve
a bal
ance
bet
wee
n u
sage
and p
erfo
rman
ce
2.6
M
onitor
the
use
of lo
gis
tics
res
ourc
es t
o
iden
tity
any
posi
tive
or
neg
ative
eff
ects
on
the
envi
ronm
ent
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
98
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
99
Unit 21: Respond to Problems in Logistics Operations
Unit reference number: T/601/7598
QCF level: 3
Credit value: 3
Guided learning hours: 15
Unit summary
This unit is about using previous experience to deal with problems, identifying the most appropriate response and monitoring its effectiveness.
This unit is relevant for operatives working in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
100
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to r
espond t
o
pro
ble
ms
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o r
espondin
g t
o
pro
ble
ms
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
info
rmat
ion a
nd
man
agem
ent
syst
ems
1.2
Exp
lain
the
import
ance
of
good
com
munic
atio
n m
ethods
1.3
D
escr
ibe
the
diffe
rent
types
of in
form
ation
required
for
resp
ondin
g t
o p
roble
ms
in
logis
tics
oper
atio
ns
1.4
Exp
lain
fact
ors
that
cou
ld lea
d t
o p
roble
ms
in
logis
tics
oper
atio
ns
1.5
Exp
lain
contingen
cy p
lannin
g m
ethods
1.6
Exp
lain
ris
k ass
essm
ent
met
hods
use
d
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
101
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
res
pond t
o p
roble
ms
in
logis
tics
oper
atio
ns
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o r
espondin
g t
o
pro
ble
ms
in logis
tics
oper
atio
ns
that
rel
ate
to
:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
2.2
D
evel
op p
roce
dure
s fo
r id
entify
ing p
roble
ms
2.3
Res
pond t
o p
roble
ms
within
logis
tics
oper
atio
ns
2.4
Rev
iew
pro
ble
ms
that
hav
e occ
urr
ed
pre
viousl
y an
d t
he
fact
ors
that
led
to t
hem
2.5
Ass
ess
the
impac
t of
pre
vious
pro
ble
ms
on
the
logis
tics
oper
atio
n
2.6
Pl
an t
he
activi
ties
and r
esourc
es t
hat
are
re
quired
to r
espond t
o a
part
icula
r pro
ble
m
2.7
Im
ple
men
t th
e pla
n in r
esponse
to a
par
ticu
lar
pro
ble
m
2.8
O
bta
in fee
dbac
k on t
he
pla
n
2.9
D
evel
op c
ontingen
cy p
lans
2.1
0
Imple
men
t co
ntingen
cy p
lans
2.1
1
Obta
in fee
dbac
k fr
om
oth
ers
on t
he
use
of
contingen
cy p
lans
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
102
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
2
Rev
iew
the
effe
ctiv
enes
s of th
e pla
ns
2.1
3
Rec
ord
work
acc
ord
ing t
o o
rgan
isat
ional
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
103
Unit 22: Improve Performance in Logistics Operations
Unit reference number: H/601/7600
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit is about identifying areas of the operation which can be improved. It deals with consulting colleagues to identify problems and the impact of improvements, and how to evaluate the effect improvements have on the operation.
This unit is relevant for operatives working in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
104
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to im
pro
ve
per
form
ance
in logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o im
pro
ving
per
form
ance
in logis
tics
oper
atio
ns,
that
rela
te t
o:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
1.2
D
escr
ibe
the
diffe
rent
sourc
es a
nd t
ypes
of
info
rmat
ion r
equired
for
impro
ving
per
form
ance
in logis
tics
oper
atio
ns
1.3
Exp
lain
im
pro
vem
ents
met
hods
that
are
use
d
in t
he
org
anis
atio
n a
nd indust
ry
1.4
Exp
lain
met
hods
use
d for
eval
uat
ing
impro
vem
ent
met
hods
1.5
Id
entify
pro
ble
ms
that
can o
ccur
when
im
pro
ving p
erfo
rman
ce in logis
tics
oper
atio
ns
1.6
Exp
lain
appro
priat
e act
ion w
hen
dea
ling w
ith
iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
105
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to im
pro
ve p
erfo
rman
ce
in logis
tics
oper
ations
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o im
pro
ving
per
form
ance
in logis
tics
oper
atio
ns,
that
rela
te t
o:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
2.2
Ass
ess
an a
rea
for
impro
vem
ent
2.3
Ass
ess
impro
vem
ent
met
hods
appro
priat
e fo
r th
e lo
gis
tics
oper
atio
n
2.4
Rec
om
men
d s
uitab
le m
ethods
for
impro
ving
per
form
ance
2.5
D
evel
op s
ucc
ess
criter
ia t
o b
e use
d t
o
eval
uat
e applic
atio
n o
f th
e im
pro
vem
ent
met
hods
2.6
Im
ple
men
t th
e im
pro
vem
ent
met
hods
2.7
M
onitor
the
applic
ation o
f th
e im
pro
vem
ent
met
hods
2.8
Eva
luat
e th
e ap
plic
ation o
f th
e im
pro
vem
ent
met
hods
2.9
Rec
ord
work
acc
ord
ing t
o o
rgan
isat
ional
pro
cedure
s
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
106
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
107
Unit 23: Minimise the Environmental Impact of Logistics Operations
Unit reference number: K/601/7601
QCF level: 3
Credit value: 3
Guided learning hours: 15
Unit summary
This unit is about monitoring the environmental impact of the operation and identifying ways of reducing that impact. It deals with how energy and materials are used and identifying ways of using them more effectively.
This unit is relevant for operatives working in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
108
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
inim
ise
the
envi
ronm
enta
l im
pact
of lo
gis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o m
inim
isin
g t
he
envi
ronm
enta
l im
pact
of lo
gis
tics
oper
atio
ns,
th
at r
elat
e to
:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
–
envi
ronm
enta
l pro
tect
ion
–
syst
ems
to a
sses
s en
viro
nm
enta
l im
pac
t
–
recy
clin
g a
nd d
isposa
l of
mate
rial
s
1.2
D
escr
ibe
the
diffe
rent
sourc
es a
nd t
ypes
of
info
rmat
ion r
equired
for
impro
ving
per
form
ance
in logis
tics
oper
atio
ns
1.3
Exp
lain
envi
ronm
enta
l is
sues
affec
ting t
he
logis
tics
sec
tor
1.4
Id
entify
way
s to
red
uce
the
effe
cts
on t
he
envi
ronm
ent
1.5
Id
entify
way
s to
use
ener
gy
and m
ater
ials
m
ore
effec
tive
ly a
nd e
ffic
iently
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
109
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to m
inim
ise
the
envi
ronm
enta
l im
pact
of lo
gis
tics
oper
atio
ns
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
inim
isin
g t
he
envi
ronm
enta
l im
pact
of lo
gis
tics
oper
atio
ns,
th
at r
elat
e to
:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
–
envi
ronm
enta
l pro
tect
ion
–
syst
ems
to a
sses
s en
viro
nm
enta
l im
pac
t
–
recy
clin
g a
nd d
isposa
l of
mate
rial
s
2.2
Im
ple
men
t th
e org
anis
atio
n’s
envi
ronm
enta
l polic
y
2.3
M
onitor
the
use
of en
ergy
and m
ater
ials
to
del
iver
logis
tics
oper
ations
2.4
Ass
ess
the
envi
ronm
enta
l ri
sks
of
spec
ific
lo
gis
tics
oper
atio
ns
bef
ore
im
ple
men
tation
2.5
Rep
ort
on t
he
effe
cts
of
logis
tics
oper
atio
ns
on t
he
envi
ronm
ent
2.6
Ensu
re t
hat
surp
lus
mat
eria
ls a
re d
ispose
d o
f or
recy
cled
corr
ectly
2.7
Brief
vis
itors
and s
ub-c
ontr
acto
rs o
f en
viro
nm
enta
l re
sponsi
bili
ties
acc
ord
ing t
o
org
anis
atio
nal
polic
es
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
110
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.8
Rec
om
men
d w
ays
to m
inim
ise
the
envi
ronm
enta
l im
pact
of lo
gis
tics
oper
atio
ns
2.9
Rec
ord
work
acc
ord
ing t
o o
rgan
isat
ional
pro
cedure
s
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
111
Unit 24: Release Vehicles for Daily Tasks
Unit reference number: D/601/7174
QCF level: 2
Credit value: 2
Guided learning hours: 12
Unit summary
This unit is about releasing vehicles for daily tasks. It involves checking that all pre-journey routines have been completed and that an appropriate driver has been allocated.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
112
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to r
elea
se v
ehic
les
for
dai
ly t
ask
s 1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o r
elea
sing
vehic
les
for
dai
ly t
asks
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
envi
ronm
enta
l fa
ctors
–
docu
men
tation s
yste
ms
–
drive
r hours
and lic
ensi
ng r
equirem
ents
–
vehic
le o
per
ators
lic
ensi
ng r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
1.2
Exp
lain
diffe
rent
modes
of
tran
sport
that
can
be
use
d
1.3
Exp
lain
the
types
of
load
and c
har
acte
rist
ics
of th
e co
nsi
gnm
ent
to b
e m
ove
d
1.4
Exp
lain
the
types
of ve
hic
les
and s
pec
ialis
t eq
uip
men
t th
at
can b
e use
d t
o m
ove
the
load
s
1.5
Exp
lain
the
skill
s an
d q
ual
ific
atio
ns
required
of drive
r per
sonnel
1.6
Id
entify
pro
ble
ms
that
can o
ccur
when
re
leasi
ng v
ehic
les
for
dai
ly t
ask
s
1.7
Exp
lain
the
appro
priat
e act
ion t
o t
ake
, in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
113
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to r
elea
se v
ehic
les
for
dai
ly t
ask
s 2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s in
rel
atio
n t
o r
elea
sing t
he
vehic
les
for
dai
ly t
asks
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
legal
req
uirem
ents
–
envi
ronm
enta
l fa
ctors
–
docu
men
tation s
yste
ms
–
drive
r hours
and lic
ensi
ng r
equirem
ents
–
vehic
le o
per
ators
lic
ensi
ng r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
2.2
O
bta
in d
etai
ls o
f th
e lo
ads
to b
e del
iver
ed
2.3
Confirm
the
routing a
nd s
ched
ulin
g
info
rmat
ion for
tran
sport
ing t
he
load
s
2.4
Sel
ect
the
drive
r, v
ehic
le a
nd a
ny
equip
men
t to
be
use
d for
tran
sport
ing t
he
load
2.5
M
ainta
in r
ecord
s of th
e drive
r, v
ehic
le a
nd
any
equip
men
t use
d
2.6
Com
munic
ate
effe
ctiv
ely
2.7
Auth
ori
se t
he
use
of re
sourc
es
2.8
Is
sue
consi
gnm
ent
docu
men
ts o
r pro
of
of
del
iver
y note
s
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
114
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
115
Unit 25: Apply Technology in Logistics Operations
Unit reference number: A/601/7599
QCF level: 3
Credit value: 4
Guided learning hours: 18
Unit summary
This unit is about using technology that is effective and efficient, checking that colleagues know how to use technology and identifying possible improvements.
This unit is relevant for operatives working in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
116
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to a
pply
tec
hnolo
gy
in
logis
tics
oper
atio
ns
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o a
pply
ing
tech
nolo
gy
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
info
rmat
ion a
nd
man
agem
ent
syst
ems
1.2
Exp
lain
the
import
ance
of
good
com
munic
atio
n m
ethods
1.3
D
escr
ibe
the
diffe
rent
sourc
es a
nd t
ypes
of
info
rmat
ion r
equired
for
apply
ing t
echnolo
gy
in logis
tics
oper
ations
1.4
Exp
lain
the
reso
urc
es a
nd s
yste
ms
that
can
be
applie
d in logis
tics
oper
ations
1.5
Exp
lain
the
late
st t
echnolo
gic
al a
dva
nce
s th
at
may
be
applie
d in logis
tics
oper
atio
ns
1.6
Exp
lain
the
impac
t of new
tec
hnolo
gy
in t
he
logis
tics
oper
atio
n
1.7
Id
entify
pro
ble
ms
that
can o
ccur
when
ap
ply
ing t
echnolo
gy
in logis
tics
oper
ations
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
117
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to a
pply
tec
hnolo
gy
in
logis
tics
oper
atio
ns
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o a
pply
ing
tech
nolo
gy
in logis
tics
oper
atio
ns,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
com
plia
nce
–
role
s, r
esponsi
bili
ties
, in
form
atio
n a
nd
man
agem
ent
syst
ems
2.2
Chec
k th
at t
he
tech
nolo
gy
is a
pplie
d
2.3
Chec
k th
at m
ainte
nance
sch
edule
s ar
e under
take
n
2.4
Chec
k th
at c
olle
agues
usi
ng t
he
tech
nolo
gy
can o
per
ate
it c
om
pet
ently
2.5
M
onitor
colle
agues
in t
he
safe
use
of th
e te
chnolo
gy
2.6
Id
entify
colle
agues
tra
inin
g n
eeds
2.7
Res
pond t
o t
rain
ing n
eeds
2.8
Rep
ort
on h
ow
the
tech
nolo
gy
has
im
pro
ved
logis
tics
oper
atio
ns
2.9
M
ake
reco
mm
endat
ions
for
furt
her
im
pro
vem
ent
to logis
tics
oper
ations
2.1
0
Ove
rcom
e an
y fa
ilure
s in
the
tech
nolo
gy
2.1
1
Rec
ord
work
acc
ord
ing t
o o
rgan
isat
ional
pro
cedure
s
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
118
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
119
Unit 26: Monitor Vehicle Movements
Unit reference number: M/601/7180
QCF level: 2
Credit value: 2
Guided learning hours: 12
Unit summary
This unit is about monitoring vehicle movements. It involves reacting to any changes impacting on routing or scheduling of the vehicle or road. It deals with informing relevant personnel of changes and maintaining records.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
120
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
onitor
vehic
le
move
men
ts
1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o m
onitoring
vehic
le m
ove
men
ts,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
envi
ronm
enta
l fa
ctors
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
monitoring r
equirem
ents
–
drive
r hours
and lic
ensi
ng r
equirem
ents
–
vehic
le o
per
ators
lic
ensi
ng r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
1.2
Exp
lain
the
follo
win
g:
–
sourc
es o
f in
form
atio
n
–
met
hods
and e
quip
men
t use
d f
or
monitoring t
he
pro
gre
ss o
f ve
hic
les
and
load
s
–
limitat
ions
of ro
ute
s, v
ehic
les,
equip
men
t an
d d
rive
rs
–
envi
ronm
enta
l, e
conom
y and e
ffic
iency
is
sues
rel
ating t
o t
he
vehic
le a
nd load
1.3
Id
entify
pro
ble
ms
that
can o
ccur
when
m
onitoring v
ehic
le m
ove
men
t
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
121
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.4
Exp
lain
the
appro
priat
e act
ion t
o t
ake
in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
2
Be
able
to m
onitor
vehic
le
move
men
ts
2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
onitoring v
ehic
le
move
men
ts,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
envi
ronm
enta
l fa
ctors
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
monitoring r
equirem
ents
–
drive
r hours
and lic
ensi
ng r
equirem
ents
–
vehic
le o
per
ators
lic
ensi
ng r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
2.2
Confirm
the
routing a
nd s
ched
ulin
g
info
rmat
ion for
the
vehic
les
and loads
2.3
D
emonst
rate
how
to t
ake
act
ion t
o m
odify
routing a
nd s
ched
ulin
g o
f ve
hic
les
and loads
in r
esponse
to c
han
ges
in c
ust
om
er
requirem
ents
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
122
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.4
D
emonst
rate
how
to info
rm:
–
rele
vant
per
sonnel
of ch
anges
to t
he
routing a
nd s
ched
ulin
g o
f ve
hic
les
and
load
s
–
cust
om
ers
about
changes
to t
he
routing
and s
ched
ulin
g o
f ve
hic
les
and load
s
2.5
D
emonst
rate
how
to t
ake
act
ion in r
esponse
to
:
–
pro
ble
ms
report
ed b
y drive
rs in r
elat
ion t
o
bre
akdow
ns
or
traffic
–
emer
gen
cies
or
colli
sions
in r
elation t
o t
he
vehic
le a
nd load
2.6
M
onitor
the
pro
gre
ss o
f ve
hic
les
and loads
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
123
Unit 27: Manage the Traffic Office
Unit reference number: A/601/7182
QCF level: 3
Credit value: 4
Guided learning hours: 16
Unit summary
This unit is about managing the traffic office. It deals with recording feedback, communicating it to relevant people and advising them of likely outcomes. It involves evaluating performance, effectiveness and efficiency to identify trends.
This unit is relevant to those managing or supervising staff engaged in road transport operations. This could relate to warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
124
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
anag
e th
e tr
affic
offic
e 1.1
Exp
lain
the
rele
vant
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in r
elat
ion t
o m
anag
ing t
he
traf
fic
off
ice,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
envi
ronm
enta
l fa
ctors
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
–
revi
ew s
yste
ms
1.2
Exp
lain
the
follo
win
g:
–
the
type
of lo
ad a
nd c
har
acte
rist
ics
of th
e co
nsi
gnm
ent
bei
ng m
ove
d
–
diffe
rent
modes
of tr
ansp
ort
–
types
of
vehic
les
and e
quip
men
t th
at c
an
be
use
d f
or
carr
ying d
iffe
rent
load
s
–
sourc
es o
f fe
edback
info
rmation
1.3
Exp
lain
how
to m
anage
colle
agues
within
the
oper
atio
n
1.4
Id
entify
pro
ble
ms
that
can o
ccur
when
m
anag
ing t
he
traf
fic
offic
e
1.5
Exp
lain
the
appro
priat
e act
ion t
ake,
to in
ord
er t
o d
eal w
ith iden
tified
pro
ble
ms
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
125
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to m
anag
e th
e tr
affic
offic
e 2.1
Fo
llow
all
org
anis
atio
nal
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
anag
ing t
he
traf
fic
off
ice,
that
rel
ate
to:
–
hea
lth,
safe
ty a
nd s
ecurity
–
per
sonal
pro
tect
ive
equip
men
t
–
legal
req
uirem
ents
–
oper
atin
g r
equirem
ents
–
route
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
–
revi
ew s
yste
ms
2.2
M
anag
e co
lleag
ues
to p
lan t
he
tran
sport
atio
n
of lo
ads
2.3
M
onitor
the
use
of re
sourc
es
2.4
Support
colle
agues
dec
isio
ns
wher
e pro
ble
ms
aris
e
2.5
Advi
se c
ust
om
ers
and r
elev
ant
per
sonnel
of
any
chan
ges
in t
he
reso
urc
es a
lloca
ted o
r th
e del
iver
y sc
hed
ule
s
2.6
M
ainta
in r
ecord
s m
aki
ng a
ny
chan
ges
acc
ord
ing t
o o
per
ational pro
cedure
s
2.7
Eva
luat
e fe
edbac
k obta
ined
on t
he
use
of
reso
urc
es
2.8
Rev
iew
act
ual
per
form
ance
again
st t
he
oper
atio
nal pla
n
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
126
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.9
Eva
luat
e th
e ef
fect
iven
ess
and e
ffic
iency
of
com
ple
ted o
per
atio
ns
2.1
0
Form
ula
te a
n a
ctio
n p
lan b
ase
d o
n p
atte
rns
or
tren
ds
in a
ctual per
form
ance
in o
rder
to
impro
ve p
erfo
rman
ce
2.1
1
Propose
am
endm
ents
to o
per
atio
nal
and
org
anis
atio
nal
pro
cedure
s
2.1
2
Com
munic
ate
effe
ctiv
ely
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
127
Unit 28: Principles of Food Safety Supervision in Logistics
Unit reference number: T/600/6584
QCF level: 3
Credit value: 3
Guided learning hours: 25
Unit summary
This unit is about the supervision of food safety and hygiene within logistics operations. It covers how supervisors can ensure compliance with food safety legislation, the application and monitoring of procedures and standards of personal hygiene.
This unit is relevant to all those who supervise food safety in logistics operations.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
The types of evidence that are presented for assessment and the submission date can be entered against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
128
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ow
super
viso
rs c
an
ensu
re c
om
plia
nce
with f
ood
safe
ty leg
isla
tion
1.1
Sum
mar
ise
the
import
ance
of fo
od s
afet
y m
anag
emen
t pro
cedure
s
1.2
Exp
lain
the
resp
onsi
bili
ties
of em
plo
yers
in
resp
ect
of
food s
afe
ty leg
isla
tion a
nd
pro
cedure
s to
ensu
re c
om
plia
nce
1.3
Exp
lain
the
resp
onsi
bili
ties
of em
plo
yees
in
resp
ect
of
food s
afe
ty leg
isla
tion a
nd
pro
cedure
s to
ensu
re c
om
plia
nce
1.4
Exp
lain
how
food s
afet
y le
gis
lation is
enfo
rced
1.5
Sta
te w
her
e so
urc
es o
f in
form
atio
n o
n food
safe
ty leg
isla
tion c
an b
e fo
und
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
129
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Under
stan
d h
ow
to a
pply
pro
cedure
s to
mai
nta
in t
he
safe
ty o
f fo
od
2.1
D
escr
ibe
met
hods
and p
roce
dure
s fo
r co
ntr
olli
ng food s
afet
y to
incl
ude
critic
al
contr
ol poin
ts,
critic
al lim
its
and c
orr
ective
ac
tions
2.2
Ju
stify
the
import
ance
of
hig
h s
tandar
ds
of
per
sonal
hyg
iene
2.3
Exp
lain
pro
cedure
s fo
r cl
eanin
g a
nd
dis
infe
ctio
n
2.4
D
escr
ibe
the
import
ance
of an
d m
ethods
for
pes
t co
ntr
ol
2.5
Exp
lain
the
import
ance
of
tem
per
ature
co
ntr
ol
2.6
D
escr
ibe
the
met
hods
use
d t
o c
ontr
ol
tem
per
ature
3
Under
stan
d h
ow
to m
onitor
pro
cedure
s to
mai
nta
in t
he
safe
ty o
f fo
od
3.1
D
escr
ibe
the
conse
quen
ces
for
food s
afet
y fr
om
mic
robia
l, c
hem
ical
, phys
ical
and
alle
rgen
ic h
azar
ds
3.2
Sta
te t
he
import
ance
of m
onitoring a
nd
reco
rdin
g c
ritica
l co
ntr
ol poin
ts
3.3
Sta
te t
he
import
ance
of m
easu
ring a
gain
st
critic
al lim
its
3.4
D
escr
ibe
how
to m
onitor
and r
ecord
sta
ff
activi
ties
in o
rder
to m
ainta
in food s
afet
y
3.5
D
escr
ibe
the
corr
ective
act
ions
to b
e ta
ken in
the
even
t of
critic
al lim
its
bei
ng m
et o
r ex
ceed
ed
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
130
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Under
stan
d t
he
role
of th
e su
per
viso
r in
sta
ff t
rain
ing
4.1
Exp
lain
the
super
viso
r’s
role
in c
ontinual
ly
revi
ewin
g a
nd im
pro
ving t
he
org
anis
atio
n’s
fo
od s
afe
ty p
roce
dure
s
4.2
Exp
lain
the
requirem
ents
for
induct
ion a
nd
on-g
oin
g t
rain
ing o
f st
aff
in f
ood s
afe
ty
4.3
Exp
lain
how
to c
om
munic
ate
man
agem
ent
pro
cedure
s fo
r fo
od s
afet
y ef
fect
ivel
y to
co
lleag
ues
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
131
Further information
Our customer service numbers are:
BTEC and NVQ 0844 576 0026
GCSE 0844 576 0027
GCE 0844 576 0025
The Diploma 0844 576 0028
DiDA and other qualifications 0844 576 0031
Calls may be recorded for training purposes.
Useful publications
Related information and publications include:
Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually
functional skills publications – specifications, tutor support materials and question papers
Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)
the current Edexcel publications catalogue and update catalogue.
Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.
NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.
How to obtain National Occupational Standards
To obtain the National Occupational Standards please go to www.ukstandards.org.uk.
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Professional development and training
Edexcel supports UK and international customers with training related to NVQ and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.
The support we offer focuses on a range of issues including:
planning for the delivery of a new programme
planning for assessment and grading
developing effective assignments
building your team and teamwork skills
developing student-centred learning and teaching approaches
building functional skills into your programme
building effective and efficient quality assurance systems.
The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.
The training we provide:
is active
is designed to be supportive and thought provoking
builds on best practice
may be suitable for those seeking evidence for their continuing professional development.
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
133
Annex
e A
: Pro
gres
sion
pat
hw
ays
The
Edex
cel qual
ific
atio
n f
ram
ewor
k fo
r th
e w
areh
ousi
ng
and s
tora
ge s
ecto
r
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
q
uali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
5
Edex
cel Le
vel 5
Dip
lom
a in
M
anag
emen
t (Q
CF)
Edex
cel Le
vel 5 N
VQ
in
Supply
Chai
n
Man
agem
ent
4
Edex
cel Le
vel 4 N
VQ
in
Supply
Chai
n
Man
agem
ent
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
134
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
q
uali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
3
Edex
cel BTEC L
evel
3
Aw
ard/C
ertifica
te in
Man
agem
ent
(QC
F)
Edex
cel Le
vel 3
Cer
tifica
te in L
ogis
tics
O
per
atio
ns
(QCF)
Edex
cel Le
vel 3
Dip
lom
a in
W
areh
ousi
ng a
nd
Sto
rage
(QCF)
Edex
cel Le
vel 3
Dip
lom
a in
Drivi
ng
Goods
Veh
icle
s (Q
CF)
Edex
cel Le
vel 3
Cer
tifica
te in T
raffic
O
ffic
e (Q
CF)
Edex
cel Le
vel 3
Dip
lom
a in
Com
mer
cial
Movi
ng
(QCF)
Edex
cel Le
vel 3 N
VQ
in
Supply
Chai
n
Man
agem
ent
AP031454 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 D
iplo
ma
in W
areh
ousi
ng a
nd S
tora
ge
(QCF)
–
Issu
e 3 –
May
2012 ©
Pea
rson E
duca
tion L
imited
2012
135
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
q
uali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
2
Edex
cel BTEC L
evel
2
Cer
tifica
te in
War
ehousi
ng a
nd
Sto
rage
Prin
ciple
s (Q
CF)
Edex
cel BTEC L
evel
2
Aw
ard,
Cer
tifica
te in
Tea
m L
eadin
g (
QCF)
Edex
cel Le
vel 2
Cer
tifica
te in
War
ehousi
ng a
nd
Sto
rage
(QCF)
Edex
cel Le
vel 2
Cer
tifica
te in D
rivi
ng
Goods
Veh
icle
s (Q
CF)
Edex
cel Le
vel 2
Cer
tifica
te in T
raffic
O
ffic
e (Q
CF)
Edex
cel Le
vel 2
Cer
tifica
te in
Inte
rnat
ional
Tra
de
and L
ogis
tics
(Q
CF)
Edex
cel Le
vel 2
Cer
tifica
te in
Com
mer
cial
Movi
ng
(QCF)
Edex
cel Le
vel 2 N
VQ
in
Supply
Chai
n
Man
agem
ent
1
Edex
cel Le
vel 1 A
war
d
in C
om
mer
cial
Movi
ng
(QCF)
En
try
AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
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AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
137
Annexe B: Quality assurance
Key principles of quality assurance
A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.
The centre agrees, as part of gaining recognition, to abide by specific terms and conditions relating to the effective delivery and quality assurance of assessment. The centre must abide by these conditions throughout the period of delivery.
Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.
An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes and dealing with special circumstances, appeals and malpractice.
Quality assurance processes
The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance processes where practicable. The specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality-assurance processes it uses do not inflict undue bureaucratic processes on centres, and works to support them in providing robust quality-assurance processes.
The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality-assurance process, designed to ensure that these standards are maintained by all assessors and verifiers.
For the purposes of quality assurance, all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.
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The Edexcel quality-assurance processes will involve:
gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications
annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer
annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector
the provision of support, advice and guidance towards the achievement of National Occupational Standards.
Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.
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Annexe C: Centre certification and registration
Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:
direct centres to take action
limit or suspend certification
suspend registration.
The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.
What are the access arrangements and special considerations for the qualifications in this specification?
Centres are required to recruit learners to Edexcel qualifications with integrity.
Appropriate steps should be taken to assess each applicant’s potential and a professional judgement should be made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements.
Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the Equality Act 2010) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details. www.edexcel.com.
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AP031454 – Specification – Edexcel Level 3 Diploma in Warehousing and Storage (QCF) – Issue 3 – May 2012 © Pearson Education Limited 2012
141
Annexe D: Skills for Logistics Assessment Guidance for qualifications on the QCF
Skills for Logistics
Assessment Guidance for the Qualifications and Credit Framework
March 2011
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Assessment Guidance for the Qualifications and Credit Framework
1. Introduction
This document is for those Awarding Organisations that intend to offer QCF qualifications based on Skills for Logistics National Occupational Standards. It is a tool that can be used in conjunction with any unit whose purpose is to confirm occupational competence. Such units are designed and informed by the views of logistics employers to meet the needs of the UK economy. They are designed to prepare candidates for further learning or training, or update their existing knowledge and skills, or their continuing professional development. Skills for Logistics aim to develop and implement combined units of assessment, based on relevant National Occupational Standards (NOS), which are fit for purpose and maintain quality assured approaches to assessment and verification
This guidance for assessment should be used by Awarding Organisations to ensure that ‘competence’ units are assessed in accordance with the needs of employers and stakeholders in the sector. The intention of this guidance is to minimise bureaucracy whilst maintaining integrity and quality assurance of assessment and verification of achievement.
This document applies to all qualifications in the Qualifications Credit Framework (QCF) from the 1st October 2010 and that fall within the Skills for Logistics sector. It replaces any other assessment strategies and guidance currently in use.
QCF qualifications are not currently used as a ‘Licence to Practice’ in the Logistics Sector, they are however recognised and supported by employers and stakeholders in the sector.
2. Definitions
Certain terms used in this document have particular meanings and that should be taken in context within the assessment guidance:
to assess: to evaluate in a detailed and analytical way.*
to verify: to demonstrate that something is true, accurate or justified*
competence: the proven/demonstrated and individual –capacity to use know-how, skills, knowledge in order to meet usual and –changing occupational requirements.*
*reference Oxford English Dictionary
Skills for Logistics consider the combination of skills and knowledge to be fundamental to the furthering of the skills agenda as outlined in the White Paper; ‘Skills for Growth – the national skills strategy’ BIS November 2009.
Competence for a particular job role is likely to include the generic skills required for that occupation, specialised skills for a particular supply chain and employability skills such as team working, creative thinking, communication and customer care. The inclusion of such skills in a
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qualification creates a more holistic approach to developing the skills required for the needs of the UK economy.
3. External Quality Control
External quality control is achieved through rigorous monitoring and standardisation of assessment decisions; Awarding Organisations achieve this by operating within their existing systems for quality monitoring, risk assessment, and management of their approved centres following guidance issued by the Regulatory Authorities.
4. Additional Assessment Needs
QCF units that are used to assess competence within the QCF need to be assessed and quality assured in accordance with the following additional requirements:
1 When QCF units are used to assess competence, Awarding Organisations (AO’s) are required to make sure their recognised assessment centres assess learners according to the NOS issued by the SSC for learning and development.
2 Learners should be enabled to complete, wherever possible, real work activities that provide both evidence of underpinning knowledge and evidence of competence to demonstrate they have met the learning outcomes and assessment criteria of the QCF unit and that they are competent in relation to the NOS
3 When a Learner is unable to complete real work activities simulation is permitted, circumstances in which simulation may take place are:
– a learner is required to complete a work activity that does not occur on a regular basis and therefore opportunities to complete a particular work activity do not easily arise,
– a learner is required to respond to a situation that rarely occurs, such as responding to an emergency situation,
– the safety of the learner and/or resources would be put at risk
4 When simulation is used, those who assess the learner should be confident that the simulation replicates the workplace to such an extent that learner’s will be able to fully transfer their occupational competence to the workplace and real situations.
5 Assessors must be occupationally competent in the occupational area they are assessing where they have sufficient and relevant technical/occupational competence in the unit, at or above the level of the unit being assessed
6 Assessors and Internal Verifiers must hold or be working towards the appropriate regulatory body approved qualifications for assessment and internal verification, such as those developed by Lifelong Learning UK.
7 Assessors must be fully conversant with the units against which the assessments and verifications are to be undertaken
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8 Assessors must carry out assessment according to the relevant Learning and Development National Occupational Standards (approved January 2010)*
9 All assessment decisions made by those working towards a relevant assessor qualification must be verified by a qualified Teacher/Trainer, Assessor or an Assessor recognised by the Awarding Organisation as appropriate
10 Trainee Assessors should have a plan, which is overseen by the relevant assessment centre, to achieve the relevant assessor qualification within an agreed timescale
*these can be found on the National Occupational Standards Directory: www.ukstandards.org.uk
5. Quality Assurance Requirements
This section summarises the quality assurance requirements that apply to QCF units and qualifications used to demonstrate competence. Awarding Organisations should ensure that recognised assessment centres are familiar with these requirements.
1 QCF units that are used to assess competence must be verified:
– internally by an Internal Verifier who is accountable to the assessment centre
– externally by an External Verifier who is accountable to the Awarding Organisation
2 Internal Verifiers must:
– hold or be working towards a suitable Internal Verifier qualification such as one based on LLUK standards
– have sufficient and relevant technical/occupational familiarity with the units that are verified
– be fully conversant with the standards and assessment criteria in the units to be assessed
– understand the Awarding Organisation’s quality assurance systems and requirements for this qualification
3 Trainee Internal Verifiers must have: a plan that is overseen by the recognised assessment centre, to achieve an appropriate Internal Verifier qualification within an agreed timescale
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4 External Verifiers must: hold or be working towards a suitable External Verifier qualification such as one based on LLUK standards
– have sufficient and relevant technical/occupational familiarity with the units that are externally verified
– be fully conversant with the standards and assessment criteria in the units to be assessed
– understand the Awarding Organisation’s quality assurance systems and requirements for this qualification
5 Trainee External Verifiers should have: a plan that is overseen by the recognised assessment centre, to achieve an appropriate External Verifier qualification within an agreed timescale
6 Skills for Logistics recognise that employers in the sector provide in-house training, development and assessment processes that can meet the standards set for Assessors and Verifiers. Where an employer maps its in-house training, development and assessment processes against the Assessor and Verifier National Occupational Standards and shows that all are met; subject to agreement with the Awarding Organisation and Skills for Logistics, an employer is permitted to carry out Assessment and Verification using staff members who do not hold Assessor and Verifier qualifications. Such individuals must however, meet all other requirements for Assessors and Verifiers.
6. External Monitoring/Risk Management
Awarding Organisations should decide the frequency of external monitoring activities, which should be based on the risks associated with a qualification of this type and an assessment of the centre’s performance and past record.
Awarding Organisations should develop suitable auditing processes, where naturally occurring quality assurance already exist in the workplace assessment environments.
7. Equality and Diversity
Awarding Organisations and their assessment centre staff must ensure no learner is discriminated against, either directly or indirectly on the grounds of: race, colour, ethnicity, nationality, ethnicity, sex, marital status, gender reassignment, sexual orientation, disability, social status, belief or non-belief, language with the exception of the Welsh language and the legal requirements of the Welsh Language Act.
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Annex 1
Specific Criteria for the Assessment and Verification of Driving Goods Vehicles
Assessors
In the case of qualifications titled Driving Goods Vehicles, assessors must hold a Driving Licence i.e., Cat A or Cat B or Cat C1 or Cat C or Cat C+E, with the entitlement needed to drive the vehicle on which the assessment is being undertaken.
Assessors must satisfy the external verifier that they are occupationally competent in the employment context in which assessment is undertaken.
When assessment takes place in the context of the movement or handling of dangerous goods the assessor must hold a current ADR certificate.
Internal Verifiers
In the case of the qualification Driving Goods Vehicles at Level 2 and Level 3 internal verifiers must have a working knowledge of the DVLA Driving Licence regulations relating to the candidate and the vehicle on which the assessment is being undertaken.
When assessment takes place in the context of the management, movement or handling of dangerous goods the internal verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.
External Verifiers
When assessment takes place in the context of the handling of dangerous goods the external verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.
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Annex 2
Specific criteria for the Assessment and Verification of Warehousing and Storage
Assessors
In the case of qualifications titled Warehousing and Storage, where the candidate uses equipment that requires specific training, or a ‘licence’ (certificate), for example lift trucks, assessors must have undertaken the specific training, or hold the ‘licence’ for the type of equipment on which the assessment is to take place.
Expert witness
Where the assessor has not undertaken the specific training, or does not hold the ‘licence’ for the type of equipment on which the assessment is to take place, the testimony of an expert witness should be sought.
An expert witness must be someone who is both competent on the type of equipment and is working sufficiently closely with the candidate to be able to comment on their operating ability. Competence may be demonstrated by the achievement of a ‘licence’ or evidence of specific training.
The expert witness is not consulted as a professional assessor, but as someone who is expert in the use of the type of equipment being used.
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Annex 3
Specific Criteria for the Assessment, Verification and Certification of Mail Services/Package Distribution
In the case of qualifications titled Mail Services or Package Distribution it is recognised that there are situations where the workplace may not be appropriate, or waiting for naturally occurring evidence is impractical in relation to units based on the National Occupational Standard SFL140 ‘Contribute to safety and security in mail services’. Skills for Logistics therefore allow centres to set up or devise assessment situations for this unit, with the prior agreement of the external verifier that the simulation is valid before assessment is undertaken.
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