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7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 1/19
Partnership for Performance
CSE 788.10 - Spring ‘12
EDGE TO ENTERPRISE
Midterm Presentation
Team: Arati Mahimane, Rachit Sood, Cynthea Godwin
Sponsor: Chaitanya Shivade
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 2/19
Idea
Partnership for Performance
Enterprise providingService
Bridge theGap !
People voicing their opinions
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 3/19
Feedback Loop
Partnership for Performance
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 4/19
Details
Partnership for Performance
PROBLEM STATEMENT
The project deals with building a tool that would allow an enterprise to gainperspective into the as-is condition of its services , based on feedback on each service
obtained from real world sources.
VISION
We envision the tool as one that allows the enterprise to process the real world sourcesand extract pertinent information about its services , which will show how the
enterprise is doing as a provider of a particular service.
SCOPE
To limit the scope of this exercise , we present a methodology to extract pertinentinformation from the Letters to editor section in a local newspaper (feedback source)
about services provided in the Healthcare (service sector) by the City of Columbus
(enterprise).
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 5/19
Innovation
Partnership for Performance
Our research answers the age old question that troubles every decision maker in a large
service oriented enterprise:How is the company doing and where can we improve?
We use the “letters to the editor” section of the newspaper to gain the as-is perspective
because it accurately represents how the public feels about a service that the city
(enterprise) provides.
There are multiple facets of this exercise where innovative approaches are needed:
• Extending existing CBM.
• Natural Language Processing: to process the letters.
• Sentiment Analysis: to get the intent of the letter.
• Processing the outputs into a format that is usable by other applications.
• Extensibility into other services of the enterprise.
• Scalability when dealing with large enterprises and complex services.
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 6/19
Stakeholders
Partnership for Performance
• Gain greater insight into various health related problems faced by the citizens.
• Study of service feedback helps improve the treatment provided.
• Channel resources into the sector that needs most attention.• Helps identify services that need immediate attention.
Healthcareproviders
• Helps determine health of current systems.
• High-level, prioritized view of what needs attention in the enterprise.
• The city can model its services better and utilize resources in a better way.
• Aids in decision making at a high level.
City of Columbus
• The people of the city would feel that their voices are heard and that someaction was taken to alleviate their grievances which in turn would lead tosatisfaction.
Citizens / Public /
Population
• The newspaper could become the official mode of communication betweenthe city and the citizens. There could be some incentives for the newspaper asa direct consequence.
ColumbusDispatch
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 7/19
Examples
Partnership for Performance
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 8/19
So what do people generally talk about?
• Politics
• Sports• Drug Problems
• Medicare / Obamacare
• Rising fuel costs
• Recent incidents
• Female Rights• Inabilities of the newspaper
• Other letters in the newspaper
• Achievements
• City services
• Experiences with healthcare / doctors
• Health hazards
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 9/19
Framework
City Of Columbus
Partnership for Performance
Accountability Levels:
A simple framework for separating strategic decisions
(direct), management checks (control) and business
actions (execute).
Business components:
individual business modules that play a
defined role within the organization.
Core competencies of the enterprise
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 10/19
IDEF0
A0
Classifier Tool +
Sentiment Analyzer
NODE: NO.:TITLE:
CBM
Newsletter for citizens
Web Application /
Information System for
Enterprise
Services provided
by the Enterprise
Letters to the Editor
Initial CBM model
OntologiesDomain Specific / Open
World Standards
Enhance
CBM
Partnership for Performance
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 11/19
IDEF3
Using Openworld
standards
Using Part-Of-Speech Tagger
Using Wordnet
By calculatingsentiment score
Partnership for Performance
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 12/19
Risks
Risks Resolved:
Future Risks:
Partnership for Performance
Incorrect Source
• Letters may notbe acomprehensivesource of information
Copyright Issues
• Newspaperrefuses to co-operate due tocopyrightissues
Trust Issues
• There may betrust issuesfrom the clientside i.e. thehealthcareprovider
False Indicator
• Citizenresponses maynot reflectactual serviceperformance
Correctness of Results
• Analysis maygo wrong or wemight not beable toconclude thesentiment
Scope not welldefined
• Scopenarrowed tohealthcaredomain
Visualization notclear
• HCI finalized
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 13/19
Output
The output will be in the form of :
1) Newsletter for citizens
2) Web Application / Information System for the Healthcare provider
3) Enhanced Component Business model for the City of Columbus
Partnership for Performance
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 14/19
Basic Structure of the Newsletter which is sent out by the enterprise to the public
What the public is talking about?
Will this affect you directly or Indirectly ?
Why is this important to your health?
What will we do next ?
Output #1 Newsletter
Partnership for Performance
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 15/19
facebook like structured data( shows the events and latest news )
multi level real time ticker
will show facilities,
current statistics
Partnership for Performance
Output #2
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 16/19
each level would show you
how the feedback relates to
your enterprise
The enterprise looks at the
page to see what is being saidand what they are doing aboutit right now so this is more of a AS IS /planning tool
Partnership for Performance
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 17/19
Project Plan
Tasks Accomplished:
1. Literature Survey
2. Finalized HCI
3. Defined Overall System Flow
4. Decided the tools to be used for analysis
Tasks Planned:
1. Implementation and Testing
2. Final revisions to the Project Report
Partnership for Performance
7/29/2019 Edge to Enterprise MidtermDraft 2
http://slidepdf.com/reader/full/edge-to-enterprise-midtermdraft-2 18/19
References
[1] Identifying what should be changed - How public officials and military leaders can choose
wisely : IBM Corporation
[2] Chaitanya Shivade, Farha Mukri, Rajiv Ramnath, Jay Ramanathan. Method for Continous Generation of CBM Heat Map Using Execution Data for Complex Service Enterprise.
[3] Feedback Statement 11/2 in Summary. Consumer complaints: Feedback on DP10/1: Financial
Services Authority.
[4] Brendan O’Connor , Ramnath Balasubramanyan, Bryan R. Routledge, Noah A. Smith. From Tweets to Polls: Linking Text Sentiment to Public Opinion Time Series.
[5] Rhian Silvestro. Applying gap analysis in the health service to inform the service improvement agenda
[6] Aron Culotta. Towards detecting influenza epidemics by analyzing Twitter messages.
[7] Gregg G. Van Ryzin. Expectations, Performance, and Citizen Satisfaction with Urban Services.
[8] Michael J. Paul and Mark Dredze. You Are What You Tweet: Analyzing Twitter for Public Health
Partnership for Performance