eDiscovery Solutions -- Market Quadrant 2010 · 2010-12-21 · Its solutions cover the whole...

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THE RADICATI GROUP, INC.

eDiscovery Solutions

-- Market Quadrant 2010

Radicati Market Quadrant

SM is copyrighted November 2010 by The Radicati Group, Inc.

Reproduction in whole or in part is prohibited without expressed written permission of the

Radicati Group. Vendors and products depicted in Radicati Market QuadrantsSM

should not

be considered an endorsement, but rather a measure of The Radicati Group’s opinion, based

on product reviews, primary research studies, vendor interviews, historical data, and other

metrics. The Radicati Group intends its Market Quadrants to be one of many information

sources that readers use to form opinions and make decisions. Radicati Market QuadrantsSM

are time sensitive, designed to depict the landscape of a particular market at a given point in

time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such

information. The Radicati Group shall have no liability for errors, omissions, or inadequacies

in the information contained herein or for interpretations thereof.

The Radicati Group, Inc.

1900 Embarcadero Road,

Ste. 206

Palo Alto, CA 94303

Phone: (650) 322-8059

Fax: (650) 322-8061

www.radicati.com

An Analysis of the Market for

eDiscovery market,

Revealing Top Players, Mature Players,

Specialists and Trail Blazers.

November 2010

Masha Khmartseva

Senior Analyst

eDiscovery - Market Quadrant 2010

Copyright © November 2010, The Radicati Group, Inc. Reproduction Prohibited 2

TABLE OF CONTENTS

RADICATI MARKET QUADRANTS EXPLAINED ...................................................................... 3

MARKET SEGMENTATION .................................................................................................... 5

EVALUATION CRITERIA ....................................................................................................... 6

MARKET QUADRANT – EDISCOVERY ................................................................................... 8 KEY MARKET QUADRANT TRENDS ....................................................................................9

VENDOR ANALYSIS ............................................................................................................ 12 TOP PLAYERS ...................................................................................................................12 TRAIL BLAZERS ...............................................................................................................22 SPECIALISTS .....................................................................................................................25 MATURE PLAYERS ...........................................................................................................29

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RADICATI MARKET QUADRANTS EXPLAINED

Radicati Market Quadrants are designed to illustrate how individual vendors fit within specific

technology markets at any given point in time. All Radicati Market Quadrants are composed of

four sections, as shown in the example quadrant (Figure 1).

1. Specialists – This group is made up of two types of companies:

a. Emerging players that are still very new to the industry and have not yet built up

much of an installed base. These companies are still developing their strategy and

technology.

b. Established vendors that offer a niche product.

2. Trail Blazers – These vendors offer cutting edge technology, but have not yet built up a

large customer base. With effective marketing and better awareness, these companies

hold the power to dethrone the current market leaders. “Trail blazers” often shape the

future of technology with their innovations and new products designs.

3. Top Players – These are the current leaders of the market, with products that have built

up large customer bases. Vendors don’t become “top players” overnight. Most of the

companies in this quadrant were first specialists or trail blazers (some were both). As

companies reach this stage, they must fight complacency and continue product

innovation, or else they’ll be replaced by the next generation of “trail blazers.”

4. Mature Players – These vendors have large, mature installed bases of customers, but no

longer set the pace for the rest of the industry. These vendors are no longer considered

“movers and shakers” like they once were.

a. In some cases, this is by design. If a vendor has made a strategic decision to

move in a new direction, it may slow development on one product line and start

another.

b. In other cases, a vendor may simply become complacent as a top vendor and be



out-developed by hungrier “trail blazers” and other top players.

c. Companies in this stage either find new life and revive their R&D, moving back

into the “top players” segment, or else they slowly fade away as legacy

technology.

Figure 1, below, shows a sample Radicati Market Quadrant. As a vendor continues to develop

its product, it will move horizontally along the “x” axis. As market share changes, vendors move

vertically along the “y” axis. It is common for vendors to move between quadrants over the life

of a product, as their products improve and market requirements evolve.

Figure 1: Sample Radicati Market Quadrant

Functionality – is rated from 1 to 10, with 10 being the highest, and 1 – the lowest.

Market Share – is also rated from 1 to 10, according to the company’s ranking in our

latest annual reports, based on its user Installed Base (e.g. the company with the largest

installed base market share is number 1, the one with the second largest installed base

market share is number 2, etc.).

Functionality

Mark

et

Sh

are


Top PlayersMature Players

Specialists Trail Blazers

Company L

Company B

Company G

Company F

Company D

Company H

Company J

Company Y

Company Z

Company E

Company A

Company C

Low

Lo

w

High

Hig

h



MARKET SEGMENTATION

This edition of Radicati Market Quadrants covers the eDiscovery market. eDiscovery solutions

enable organizations to identify, collect, analyze, process, and present data stored in various

corporate repositories. The data may be collected in response to lawsuits, internal investigations,

or regulatory compliance requests. Leading eDiscovery vendors and service providers include:

Anacomp, Autonomy, CaseCentral, Clearwell, EMC, Guidance Software, Recommind, StoredIQ,

Stratify, Symantec, and others.

eDiscovery solutions can be used for:

o On-Going Monitoring – Deployed by organizations that either operate in highly

litigious environments and always have a number of lawsuits to respond to, or

organizations that are interested in monitoring user communications as a proactive

measure.

o Individual Cases – Deployed by organizations that need to respond to a single

lawsuit at a time.

eDiscovery solutions are deployed by:

o Organizations (legal department) – to enable them to:

Process data for a lawsuit. The data can be processed by the internal

department, or the workload can be shared between the internal

department and an outside law firm(s).

Supervise user adherence to various internal and government regulations.

The data is periodically sampled to reveal potential policy violations. The

vast majority of these solutions are focused on e-mail messages only.

o Law Firms – to enable them to process data for a lawsuit.



EVALUATION CRITERIA

Vendors are positioned in the quadrant, according to two criteria: Market Share, and

Functionality.

Market Share – is based on the projected revenue published in our “eDiscovery Market, 2010-

2014” report. The vendor with the largest projected revenue has a market share of 1, the one

with the second largest projected revenue has a market share of 2, etc. Vendors with larger

market shares are positioned either in Top Player or Mature quadrants. Vendors with smaller

market shares, are positioned either in the Trail Blazer, or Specialist quadrants.

Functionality – we assess each vendor’s solution based on a number of key features that they

offer out of the box. These capabilities do not necessarily have to be the vendor’s own original

technology, but they should be pre-integrated and available for deployment when the solution is

purchased.

In order for an eDiscovery vendor to be on the right side of the quadrant (Top Player or Trail

Blazer), their solution should have the following capabilities:

Data Identification/Collection – analysis of data before the collection includes

identifying the sources, custodians, estimated volume, and potential budget needed for

collection/processing. Data can be collected from multiple sources, including e-mail

servers and archives, networked applications, personal computers, etc.

Data Processing, Review and Analysis – review of the collected data with built-in

workflow capabilities and a number of other automated options.

Additional capabilities/features taken into consideration include:

Ease of Use;

Ease of Deployment and Management;

Ease of Access/Multiple Team Accommodation;

Ability to Manage Multiple Cases Simultaneously;

Multi-Lingual Support;

Ability to Deploy the Solution in Multiple Form Factors;



Other Unique Features and Capabilities.

Note: On occasion, we may put a player on the right side of the quadrant by giving them a

higher than typical Functionality Score, even if they are missing one or two of the features

mentioned above, if we feel that the other aspects of their solution are very unique and

innovative.



MARKET QUADRANT – EDISCOVERY

Figure 2: eDiscovery Market Quadrant, 2010

Radicati Market Quadrant is copyrighted November 2010 by The Radicati Group, Inc.

Reproduction in whole or in part is prohibited without expressed written permission of the Radicati

Group. Vendors and products depicted in Radicati Market Quadrants should not be considered an

endorsement, but rather a measure of The Radicati Group’s opinion, based on product reviews,

primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group

intends its Market Quadrants to be one of many information sources that readers use to form opinions

and make decisions. Radicati Market Quadrants are time sensitive, designed to depict the landscape

of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the

accuracy or completeness of such information. The Radicati Group shall have no liability for errors,

omissions, or inadequacies in the information contained herein or for interpretations thereof.

Functionality

Ma

rke

t Sh

are


Top Players Mature Players

Specialists Trail Blazers

Symantec

Low

Low

High

High

Autonomy

Stratify

EMC

Guidance

Anacomp

Clearwell

CaseCentral

StoredIQ

Recommind



KEY MARKET QUADRANT TRENDS

The Top Players in the eDiscovery market today are Autonomy, Clearwell, and CaseCentral.

o Autonomy offers one of the most comprehensive suites of eDiscovery solutions,

designed for organizations and law firms. Its solutions cover the whole spectrum

of the EDRM model, from initial data identification and collection to data

production. The solutions range from products and services to monitor daily

activities of users to ensure compliance with internal regulations, to solutions

designed for processing individual cases. Autonomy’s eDiscovery solutions can

analyze content from over 1,000 sources (including voice and video files), in over

120 languages.

o Clearwell provides a wide range of eDiscovery capabilities for enterprises,

government agencies and law firms, ranging from the initial data identification

and collection, through processing, analysis and review, to data production.

Clearwell eDiscovery platform can be used either for on-going monitoring of

potential risks, or for processing individual cases.

o CaseCentral offers an integrated, cloud-based software platform and applications

for early case assessment, processing, review, analysis and production for

corporations and law firms. CaseCentral provides a flexible service, enabling

organizations and law firms to use it on an on-going basis, or to deploy it only for

a single case. Since the solution is offered as a service, it is easy to deploy, with

predictable expenses.

The Trail Blazers quadrant includes Recommind.

o Recommind offers eDiscovery, e-mail management and enterprise search

software solutions for organizations and law firms. The eDiscovery solutions

offer a wide range of capabilities, from data identification and collection to data

review and analysis. Recommind is favored by both organizations and law firms.



To make the deployment process easier for its customers, the eDiscovery

solutions are offered as software, or hosted services.

The Specialists quadrant includes StoredIQ and Stratify (Iron Mountain). Each of these

companies offers interesting features and capabilities, however, they do not offer sufficiently

innovative features to be considered a Trail Blazer, or have a large enough installed base to

place in the Top Player quadrant.

o StoredIQ offers a comprehensive early case assessment solution, enabling

organizations to manage, identify, collect, process, and review data on an on-

going basis. While StoredIQ provides a strong solution, it specializes in data

identification and collection only.

o Stratify (Iron Mountain) is mostly focused on early case assessment capabilities,

including data identification and collection. Stratify solutions can be deployed as

appliances or hosted services. Stratify solutions are available for deployment by

law firms and legal departments of large organizations.

Symantec, EMC, Guidance Software, and Anacomp are Mature Players in this market.

o Symantec offers a diverse portfolio of solutions to satisfy the legal requirements

of companies in all industries. The eDiscovery solutions offered are extremely

user-friendly – they are easy to deploy, manage, and work with for users with

little or no IT background. While a great tool for Symantec’s customers with a

long set of features, when compared to other top pure-play eDiscovery vendors,

Symantec’s solutions do not offer much in terms of unique or special features,

besides the seamless integration with Symantec’s Enterprise Vault.

o EMC is a newcomer to the high-end eDiscovery market. It has been an active

participant only since 2009, when it acquired pure-play eDiscovery vendor

Kazeon. Kazeon’s biggest strength is its advanced data identification and

collection capabilities. The data can be identified and analyzed “in the wild”

before the actual collection is initiated. Once the data is properly identified, the



solution can collect it with minimal disruption to end users, without the need to

deploy agents on end points.

o Guidance Software has been in business for over 10 years, and is a known name

in the eDiscovery market. Rather than cover the whole range of the EDRM

model, it specializes in early case assessment and data collection, leaving the

processing and post analysis to other vendors.

o Anacomp offers a spectrum of services from early case assessment to production.

While it offers a variety of features to choose from, it is a custom-built solution,

which means that it takes time to get it up and running, and it is not inexpensive.



VENDOR ANALYSIS

TOP PLAYERS

Autonomy

1 Market Plaza

Spear Tower, Suite 1900

San Francisco, CA 94105

www.autonomy.com

Autonomy’s infrastructure software powers a broad range of enterprise applications, including

information access technology, BI, CRM, KM, Call Center solutions, rich media management,

information risk management solutions and security applications.

Autonomy’s core archiving technology came from the 2007 acquisition of ZANTAZ. Founded

in 1996, ZANTAZ was one of the pioneers of the archiving market. It was one of the first

companies to go beyond simple archiving, building a comprehensive suite of solutions for

compliance with government regulations, internal policies, and legal discovery investigations.

With the ZANTAZ acquisition, Autonomy gained one of the top spots in the archiving and

eDiscovery markets.

Today, Autonomy offers a full spectrum of eDiscovery solutions, from the initial data

identification and collection, to data production. The eDiscovery solutions are available as

software, services, hybrid offerings, or appliances. They can be used on an on-going, as well as

case-by-case basis by organizations and law firms.

Autonomy's Intelligent Data Operating Layer (IDOL) is the foundation for all its solutions,

including archiving and eDiscovery products and services. IDOL helps to analyze and process

unstructured, semi-structured and structured information from multiple repositories of text, voice

and video from a single platform. After the data is indexed, it is categorized, linked, analyzed

and presented in the form that users request.

http://www.autonomy.com/



eDiscovery solutions include:

Autonomy Legal Hold – enables the automated notification, preservation and collection of

enterprise data related to legal cases with a built-in comprehensive workflow process.

Investigator and Early Case Assessment – enables authorized users to search enterprise-wide

for information relevant to a given litigation event using conceptual analytics, clustering and

social mapping against high volumes of content.

Introspect Review and Production – is a discovery review solution for complex litigation and

compliance projects. Introspect can collect, review, and analyze electronic files, scanned paper

documents, transcripts, audio, video, and others either for one or thousands of cases. It can be

deployed as either an on-premises product, or as a hosted service.

Introspect EDD – enables organizations to manage a variety of documents (electronic files,

audio/video, scanned documents, and transcripts) in their native formats, as well as pre-filtering

and culling based on terms, concepts or patterns in the information.

Autonomy Supervisor – enables authorized users to monitor corporate electronic

communications by using e-mail sampling (random and lexicon-based), examining

communications of individual users or groups of users. Autonomy Supervisor automatically

scans all inbound, outbound, and internal messages, and flags those that should be reviewed.

In 2010, Autonomy introduced a new self-learning module, Autonomy Meaningful Based Coding

for eDiscovery. At the beginning of the review process, the module detects document processing

and coding patterns of each legal team. Once the pattern is established, the module then can

either automatically code, or make suggestions on how to prioritize, process, and code the

remainder of the documents. With the help of this new module, organizations can cut the

document review time, ensure more consistency in the way the documents are reviewed and

coded, and reduce their overall costs. The module can work with over 120 languages and 1,000

file types.

Autonomy’s eDiscovery solutions are available as either software, hosted services, or appliances.



FUNCTIONALITY: 8

MARKET SHARE: 1

KEY STRENGTHS:

Autonomy offers a complete range of eDiscovery solutions from data identification and

collection to data production.

The solutions are offered for organizations and law firms to be used on an on-going, as

well as case-by-case basis.

The eDiscovery solutions can work with over 1,000 data types in over 120 languages.

The brand new Autonomy Meaningful Based Coding for eDiscovery enables to further

automate the initial document review and coding process.

Autonomy’s eDiscovery solutions are available as either software, hosted services, or

appliances.

WEAKNESSES:

The solutions are often too complex to be deployed and managed easily.

The purchase, deployment, and subsequent management of the solution tends to be fairly

expensive.



Clearwell Systems

441 Logue Ave.

Mountain View, CA 94043

http://www.clearwellsystems.com

Founded in 2004, Clearwell Systems has quickly grown to become a well-known name in the

eDiscovery market. The Clearwell E-Discovery Platform provides a wide range of eDiscovery

capabilities for enterprises, government agencies and law firms, ranging from the initial data

identification and collection, through processing, analysis and review, to data production. The

Clearwell E-Discovery Platform is available as a physical or virtual appliance, either directly or

as a hosted service (offered through partners).

The Clearwell E-Discovery Platform is an appliance that enables identification, collection,

processing, analysis, review, and production of electronic data. It comes with three modules:

Identification and Collection

Processing and Analysis

Review and Production

The product also provides streamlined case management and reporting capabilities that span all

eDiscovery phases.

The appliance can work with over 500 document types, displaying documents in their native

format. The Clearwell E-Discovery Platform allows management of multiple cases via a single

administrative interface, with multiple reviewers and administrators for each case.

The appliance can work with over 500 document types, displaying documents in their native

format. Each solution allows management of multiple cases via a single administrative interface,

with multiple reviewers and administrators for each case.

The raw data to be analyzed can be collected from multiple sources, including client machines,

archives, file servers, and hosted applications.

http://www.clearwellsystems.com/



At the initial stage, all duplicate files are eliminated, often reducing the workload up to 40%. To

identify file duplicates, the solution uses the content of the documents, rather than titles only,

enabling to eliminate copies of documents with the same content, but different titles.

Before reviewers begin working with documents, Clearwell’s early case assessment (ECA)

capabilities provide users an estimate of the work-hours involved and other expenses that would

be required to go through and analyze the data for each particular case. Depending on the case,

this enables organizations to make a decision whether or not it is worth their effort to analyze the

content, or simply settle the case.

For reviewers, the GUI is user-friendly and intuitive, enabling authorized users with no IT

background to work with the system.

The full Unicode compliance enables reviewers to search through, retrieve, and work with

documents in multiple languages. The solution comes with a number of auto-filters, and

supports multiple search methodologies, including multi-keyword, Boolean, wildcard, fuzzy, and

proximity search. It also offers search reports that provide summary and detailed statistics for

each search query. In addition, natural language algorithms enable reviewers to uncover project

code names and words that users may employ that a typical keyword search would not pick up.

The product provides a Discussion Threading feature, which groups relevant messages together

based on the established parameters to recreate the entire discussion. The reviewers are able to

tag documents, redact them if necessary, and add notes and reason codes to the documents

reviewed.

Another offering, Find Similar, provides an intuitive way for users to easily identify and group e-

mails, attachments, and loose files with similar content to the document being reviewed. This

helps increase the effectiveness of ECA and further enhance reviewer productivity.

After the analysis and review is complete, the results can be produced and exported in many

popular formats, such as native, TIFF, and PDF.

In comparison with manual analysis and document review, Clearwell Systems can reduce the

overall cost up to 80%. For a typical deployment, the solution can be up and running in under

30 minutes.



In addition to the appliance, Clearwell Systems also offers a hosted version of its solution in

partnership with service providers.

Some of the latest improvements, available with version 6.0, include the following:

Identification and Collection module – offers a network collector for a variety of

sources, including Microsoft Exchange, SharePoint, Lotus Domino, file shares,

personal computers, and hosted applications. Authorized users can set up a schedule

for data collection, specifying, if needed, to collect only new or modified content.

Clearwell Review Module – automatically groups and presents similar documents

together for review, offers an auto-resume option for reviewers, auto-batching for

easier document organization, better management of review folders, and other

features.

FUNCTIONALITY: 7

MARKET SHARE: 6

KEY STRENGTHS:

Clearwell offers a full spectrum of eDiscovery features, from data

identification/collection to production.

Clearwell eDiscovery platform is targeted at both law firms and enterprises, and can be

used either for on-going, or single cases.

By using algorithms, the system can uncover project codenames that can’t be picked up

via typical key work searches.

The work of each individual reviewer and the overall progress can be analyzed at any

time.



WEAKNESSES:

Clearwell’s pricing scheme, based on the amount of data processed in addition to the

price of the solution, makes it difficult to estimate costs, particularly if an organization is

trying to budget its expenditures months in advance.



CaseCentral

50 California Street, Suite 200

San Francisco, California 94111

http://www.casecentral.com

Founded in 1994, CaseCentral offers an integrated, cloud-based software platform and

applications for early case assessment, processing, review, analysis and production for

corporations and law firms.

CaseCentral eDiscovery Platform – enables advanced review, analysis, and processing of

documents on a case by case basis by multiple legal teams.

The platform accommodates a large variety of documents from various sources, including

scanned hardcopies. The search capabilities offered include Boolean, concept, fuzzy, proximity

and phonetic searches. The documents can be reviewed in their native format, or converted to a

single standard.

The system enables organizations to eliminate duplicates, as well as combine documents with

similar content, reducing the overall workload of reviewers.

The eDiscovery dashboard provides real-time insight into eDiscovery costs, trends and

efficiencies to measure cost (per document, per matter, per law firm), efficiency (review time, by

firm, by reviewer) and effectiveness (review quality, by firm, by reviewer) for one or multiple

matters, enabling quantitative eDiscovery measurement for budget forecasting, resource

governance, risk and cost oversight, as well as managing matter timelines and production

deadlines.

The eDiscovery platform is hosted in a private cloud, offering advanced security features to

safeguard the clients’ data.

The latest version 4.1 added a number of new features:

Additional self-service capabilities - automatic creation of complex folders for large data

sets; on-demand conversion of large numbers of native files to images with no conversion

costs; ability to modify templates and apply changes to cases in real time.

http://www.casecentral.com/



Additional user-friendly features.

Additional security features.

CaseCentral also announced the availability of its eDiscovery Connector for Symantec

Enterprise Vault Discovery Accelerator. The integration between Symantec Enterprise Vault

Discovery Accelerator and the CaseCentral eDiscovery Platform creates a single solution for

Identification, Collection, Processing, Analysis, Review and Production.

Early Case Assessment – enables organizations to quickly determine the scope of the collected

data before beginning the review process. It enables to determine the types, volumes, and

sources of data collected, and to determine the time and monetary expenses needed to process it.

FUNCTIONALITY: 6

MARKET SHARE: 7

KEY STRENGTHS:

The service is available for on-going, or single case situations.

Advanced search capabilities, including sophisticated concept search.

The solution can evaluate and measure the performance of the reviewers.

Documents can be viewed in their native format, without the need to convert them to a

common file.

New pricing subscription model offers a flat rate with no per GB processing fees.

Hosting in a private cloud increases data security.

WEAKNESSES:

No on-premises solution.



The data collection/identification is offered through partners.

No true Unicode capability is currently available.



TRAIL BLAZERS

Recommind

170 Columbus Ave., Suite 310

San Francisco, CA 94133

http://www.recommind.com

Founded in 2000, Recommind offers eDiscovery, e-mail management and enterprise search

software solutions for organizations and law firms. The eDiscovery solutions offer a wide range

of capabilities, from data identification and collection to data review and analysis.

Axcelerate ECA & Collection – offers early case assessment capabilities, enabling review,

sampling, and reduction of data before the collection phase, to enable identification of

relevant documents and files. The collection phase offers data collection from multiple

enterprise locations, including e-mail servers, files servers, desktops and laptops, document

management systems (such as Microsoft SharePoint, and others). The data needed is copied

to a single repository, rather than moved from its original location. The data can be collected

on an on-going basis, or whenever needed for a specific case, as well as managed across

multiple cases without duplication.

Axcelerate Review & Analysis – automatically processes, organizes and categorizes all

documents by responsiveness, privilege, issue relation, and priority before the document

review process even begins. The Predictive Analytics engine uses a combination of

keywords, Boolean and concept searches to automatically categorize and prioritize collected

documents. Predictive Coding is a computer-assisted workflow used to automatically code

all documents related to a user, document, concept, or other variables.

Axcelerate Review & Analysis is able to process content in multiple languages, including

double-byte characters.

Axcelerate On Demand – provides the automated capabilities of Axcelerate Review &

Analysis in a hosted solution.

http://www.recommind.com/



Additional solutions include:

Decisiv Search – is a high-end search engine that offers advanced search capabilities,

including full text concept search (keyword, natural language, phrase and Boolean) and

advanced search (author, document type, date range, or other similar metadata). The search

results are automatically presented in context with other relevant data for better

comprehension. It supports over 30 languages, and can work with over 400 document

formats.

The search engine is offered as a stand-alone solution to organizations and law firms, and it

is available as OEM technology for integration into other vendors’ solutions.

Decisiv Email Management – automatically tags, categorizes and files e-mail-based

information so it is available for collaboration across teams and securely stored for retention

and deletion according to an organization’s risk management requirements.

Decisic Categorization – automatically categorizes information based on its meaning and

established rules – created or “learned.”

FUNCTIONALITY: 7

MARKET SHARE: 8

KEY STRENGTHS:

Recommind offers a full spectrum of eDiscovery capabilities, from data identification

and collection to review and processing.

Advanced search capabilities and categorization tools enable data search across a large

number of repositories and document types.

Multiple reviewers and legal teams can be accommodated to work on a single case.

A self-learning engine (Predictiv Coding) speeds up data coding and processing.



WEAKNESSES:

Recommind’s pricing scheme is more complex compared to many of its competitors.

In order to assemble a complete suite, customers will need to integrate several different

modules from Recommind increasing the total cost of the complete solution.



SPECIALISTS

STOREDIQ

4401 West Gate Blvd. Suite 300

Austin, TX 78745

http://www.storediq.com

In business since 2002, StoredIQ offers a comprehensive early case assessment solution,

enabling organizations to manage, identify, collect, process, and review data on an on-going

basis.

StoredIQ eDiscovery Manager 6.0 offers the following key capabilities:

Analyze Anywhere – enables analysis of data anywhere “in the wild” before the collection

stage, without the need to copy and move it. By examining the data before it is collected, the

legal department can ensure that only matter-relevant data is collected with precision,

eliminating over- or under-collection. For more accurate data identification, both content of

files and metadata are examined. This early data assessment enables organizations to gain an

insight into potential data custodians, potential data volume that needs to be collected, and

potential costs, so they can make a decision on whether they want to proceed with the case,

or settle it before incurring any further expenses.

Legal Hold – enables organizations to automatically put data on hold to prevent its

deletion/modification when it meets the established criteria. The data is put on hold and

collected only once. On consequent passes, only new or modified data is placed on hold.

Data Collection and Preservation – once the pre-analysis is complete, the data is collected

from a number of sources, including desktops, laptops, e-mail servers, applications, and other

repositories. The data collection is happening on an on-going basis, however only the new or

modified data is collected. The data collection process doesn’t affect end users, and doesn’t

require installation of local agents.

StoredIQ with eDiscovery Manager is available as an appliance or virtual appliance. It includes

a comprehensive, matter management dashboard to enable legal department with little IT

http://www.storediq.com/



knowledge to work with data before and after collection. Multiple cases (lawsuits) can be

managed simultaneously with a single solution.

StoredIQ eDiscovery Manager comes with 50 data sources out of the box. More connectors can

be custom built to fit special needs of organizations.

FUNCTIONALITY: 5

MARKET SHARE: 9

KEY STRENGTHS:

StoredIQ offers a strong data identification and collection solution for early case

assessment.

Advanced pre-collection data analysis enables organizations to collect only relevant data

on the first try.

Sophisticated initial analysis can give a clear estimate of the costs involved in data

processing, to help organizations decide whether they want to continue with the case or

settle early.

WEAKNESSES:

No real post-collection data analysis and review capabilities.



Stratify (Iron Mountain)

501 Ellis Street

Mountain View, CA 94043

www.stratify.com

A subsidiary of Iron Mountain, Stratify offers eDiscovery solutions on an outsourced, as well as

in-house basis for organizations and law firms.

Iron Mountain eVantage – is an appliance that helps with early case assessment for the

initial stages of eDiscovery. It offers such features as search (full-text, phrase, wildcard,

proximity and Boolean), metadata search (domains, custodians, senders, etc.),

preliminary filtering and analysis, as well as de-duplication of documents. eVantage

automatically finds and groups similar documents for easier review. It enables multiple

reviewers to access the documents. eVantage can be integrated with Stratify’s hosted

Legal Discovery Review solution for further analysis and review.

Iron Mountain Legal Discovery OnPoint – offers eVantage capabilities for initial

processing of documents as a hosted service. It enables multi-language search of over

300 file types and documents. The comprehensive search tools include full text,

keyword, phrase, wildcard, proximity, and Boolean. It enables free early stage filtering

of unlimited data volumes. The optional capabilities include complex language support,

multi-team support, and automated workflow support.

Iron Mountain Legal Discovery Review – enables deeper analysis of content collected

during the early case assessment stage. It comes with a workflow capability to

accommodate multiple legal teams working on a single case.

Connected Classify and Collect – enables organizations to quickly locate, search, and

retrieve relevant data located on users’ computers and laptops.

FUNCTIONALITY: 4

MARKET SHARE: 8

http://www.stratify.com/



KEY STRENGTHS:

Strong early case assessment capabilities that can be deployed as an appliance or hosted

service.

Free early stage filtering of unlimited data volumes.

All solutions are able to work with over 300 types of files and documents.

WEAKNESSES:

Stratify is mostly marketed and sold to Iron Mountain customers, hence it has a smaller

name recognition in comparison with some other eDiscovery vendors in the same

category.

No strong post-collection data analysis and review capabilities are offered. Therefore the

solution is mostly deployed by organizations rather than law firms.



MATURE PLAYERS

Symantec

20330 Stevens Creek Blvd

Cupertino, CA 95014

http://www.symantec.com

A diversified Internet security company founded in 1982, Symantec is a provider of one of the

most popular archiving solutions, Symantec Enterprise Vault. For eDiscovery needs, it offers

two solutions – Enterprise Vault Compliance Accelerator (for organizations to use on an on-

going basis), and Enterprise Vault Discovery Accelerator (for processing specific cases for

organizations and law firms).

All Symantec’s eDiscovery solutions are designed to work with its archiving product, Symantec

Enterprise Vault. Symantec Enterprise Vault automatically archives e-mail, Microsoft

SharePoint, IM and File Share content, moving data from primary application servers into online

vault stores.

Symantec Enterprise Vault Discovery Accelerator enables early case assessment of

data stored in Enterprise Vault, including e-mails, as well as data collected from outside

of the archive (personal computers, network, etc.) The data can be searched (the system

is capable of working with over 500 file types, including metadata and attachments), de-

duplicated, placed on legal hold, coded, and produced, or exported to a third party

solution for further review. The search capabilities include a number of criteria,

including keyword, Boolean, end user, dates, and others. The searches can be scheduled

to run automatically, collect all new or modified data, or when needed. Discovery

Accelerator can accommodate multiple legal teams working on a case.

Symantec Enterprise Vault Discovery Collector – enables identification and collection

of data from sources besides e-mail archiving, including personal computers,

applications, storage systems and network servers. The collected data can be de-

duplicated and stored in Enterprise Vault, ready for further review when needed.

http://www.brightmail.com/



Symantec Enterprise Vault Compliance Accelerator leverages Enterprise Vault

archives to provide proactive and automated monitoring and surveillance of electronic

communications. Customers can set up review processes to monitor employee

communication across e-mail, IM, fax, Bloomberg and other message types based upon

keywords, selected metadata, or via random sampling.

FUNCTIONALITY: 5

MARKET SHARE: 2

KEY STRENGTHS:

Symantec offers a wide range of eDiscovery solutions, from products and services for

internal compliance with daily monitoring, to solutions for data processing for individual

legal cases.

eDiscovery solutions can process over 500 file types and in multiple languages.

Multiple legal teams can be accommodated to work on a single case.

Raw data can be identified and collected from multiple repositories.

The solutions are very user-friendly and are easy to deploy and manage.

WEAKNESSES:

eDiscovery capabilities are available only as add-ons to Symantec’s own archive.

For deeper eDiscovery analytics beyond the initial data identification and collection,

customers still have to deploy a high-end solution from other eDiscovery vendors.



EMC

175 South Street

Hopkinton, MA 01748

http://www.emc.com

EMC is a global provider of storage management software for enterprises. Its solutions are

designed to archive, manage, and backup electronic data. In September 2009, EMC acquired

Kazeon, a vendor of advanced eDiscovery solutions. EMC SourceOne eDiscovery is an early

case assessment solution, offering a range of features, from content identification and collection,

to data review and analysis.

EMC SourceOne eDiscovery (Kazeon) – designed for proactive, continuous monitoring of

enterprise content, offers three primary features:

Intelligent Collection and Processing – enables data collection from multiple sources,

including laptops and desktops, file servers, e-mail servers, document management

repositories, and USB drives. Authorized users can specify whether to collect all or select

data (i.e. specific folders on user computers). To locate the necessary data, multiple search

criteria can be used, including keyword, concept, metadata, types of folders, attachments, and

other. All privileged documents can be identified and treated in accordance with the

established rules. To collect the data, no agents are required to be installed on user

computers or servers. After the collection is complete, the data is de-duplicated.

Analysis and Review – after the data is collected, authorized users can further search

through, prioritize, and code the data. The review of documents can be done in their native,

or single converted format.

Legal Hold Management – enables authorized users to define rules to automatically place

data on hold (to prevent deletion and tampering), analyze and manage it while on hold, and

release the hold once an investigation is complete.

EMC SourceOne eDiscovery integrates seamlessly with EMC’s archiving solution, SourceOne

Archive. It also has an out-of-the box connector for Symantec Enterprise Vault. In addition,

custom connectors can be built for other systems as needed.

http://www.emc.com/



EMC SourceOne eDiscovery is available as an appliance or software solution.

FUNCTIONALITY: 5

MARKET SHARE: 3

KEY STRENGTHS:

Agentless, incremental data collection from multiple sources.

Documents can be viewed in their native format, or converted to a common format.

Based on the established parameters, the solution can automatically place data on legal

hold to prevent tampering/deletion.

Semaless integration with EMC SourceOne Archive, as well as Symantec’s Enterprise

Vault.

WEAKNESSES:

The solution is mostly designed for raw data identification and collection, and doesn’t

offer strong review/production capabilities.

Limited number of connectors for popular repositories. Additional connectors can be

custom built, but it would add to the total cost of the solution.



Guidance Software

215 North Marengo Avenue, Suite 250

Pasadena, CA 91101

http://www.guidancesoftware.com

In business since 1997, Guidance Software offers a unified early case assessment eDiscovery

solution, enabling organizations to identify, collect, analyze and process data in-house quickly

and efficiently, and with a clear understanding of the expenses involved.

EnCase eDiscovery – is a comprehensive, in-house early case assessment solution that can be

used on an on-going, or case-by-case basis. It offers the following key capabilities: Legal Hold,

Pre-Collection Analytics, Collection and Preservation, Processing, Analysis and First-pass

Review

Legal Hold - allows users to systematically issue litigation holds and conduct online

custodian interviews with customizable questions, which are easily monitored and enforced

with full audit trails and reporting.

Relevant data identification and analysis– before the collection is initiated, all potentially

relevant data can be quickly analyzed to gain an understanding of who the custodians are,

how large the volume of data to be collected is, how long would it take to collect and process

it, and what would be the potential expense of such collection. This early analysis helps

organizations decide whether they want to proceed with the collection, or whether it is more

practical to settle the matter.

Data collection – the relevant data can be collected from multiple sources, including laptops

and desktops, files servers, encrypted drives, e-mail archives (Microsoft Exchange and Lotus

Notes Domino), smart phones, and other sources. The data collected can include user data,

spreadsheets, e-mails, office documents, PSTs and NSFs. Before the full collection is

initiated, EnCase allows organizations to collect a sample to make sure that their search and

data identification criteria is correct, and if needed, to change it. All relevant data is

automatically put on legal hold to prevent its deletion and/or tampering.

http://www.guidancesoftware.com/



Data processing and analysis – EnCase enables authorized users to access data not only after

the collection is complete, but also while it is in progress. This enables the legal department

to start working on the case immediately, reducing the overall time and cost of the

investigation.

Analysis & First Pass Review – enables authorized users to search through collected data

using proximity searches, wildcards, and modifiable stemming. The First Pass Review

enables tagging and linear review of individual documents, with search term hit-highlighting.

FUNCTIONALITY: 5

MARKET SHARE: 5

KEY STRENGTHS:

Guidance offers unified early case assessment solution with features ranging from

identification/collection to review and analysis.

Strong pre-collection capabilities enable organizations to make a decision on whether or

not they want to proceed or settle before any major legal expenses are incurred.

Before the actual collection the data can be sampled to refine/change search criteria to

avoid collecting unnecessary data.

The collected data can be accessed in real time, while the collection is still in process.

WEAKNESSES:

While the solution offers strong identification/collection capabilities, it doesn’t offer

post-collection processing and analysis capabilities.



Anacomp

15378 Avenue of Science

San Diego, CA 92128

www.anacomp.com

Anacomp offers eDiscovery solutions as services and on-premises products. Founded in 1968 as

a computer services company, the basis for its current eDiscovery offerings is the technology

acquired from CaseLogistix in 2007.

In addition to eDiscovery solutions, Anacomp also provides extensive eDiscovery consulting

services to law firms.

CaseLogistix offers electronic and paper document organization, review, analysis, reporting and

production. CaseLogistix can work with a wide range of documents (over 150 types), including

audio files and images.

CaseLogistix enables reviewers to view and work with collected documents in their native

format without conversion. The search results are automatically highlighted to show the

words/phrases that triggered the selection of each document. The reviewed documents can be

transferred to CDs and other media, enabling users to access them without using CaseLogistix.

CaseLogistix is Unicode compliant, enabling reviewers to work with documents in many

languages.

All access to data is based on user roles (with the Active Directory sign-in feature).

CaseLogistix is available as software or hosted services, and is typically custom-built for each

client. Multiple legal teams can be accommodated via remote access. The templates can be

saved and reused for other cases.

Early Case Assessment – is an add-on module to CaseLogistix that provides identification and

preliminary analysis of the case data, enabling organizations to determine whether or not it is

cost effective to proceed with the case, what their legal budget should be if they decide to

proceed with the case, and how long the investigation might take.

http://www.anacomp.com/



CaseLogistix can be deployed as an on-premises product, service, or a hybrid solution.

FUNCTIONALITY: 4

MARKET SHARE: 4

KEY STRENGTHS:

CaseLogistix offers a spectrum of services from early case assessment to production.

Collected documents can be reviewed in their native format.

Support for over 150 document types, including audio files and images.

Remote access enables multiple legal teams to work on the same project.

The solution is available as an in-house product, outsourced service, or a hybrid solution.

WEAKNESSES:

The systems are typically custom-built, making them relatively expensive.

The solution is targeted almost exclusively at law firms.

No major upgrades have been introduced over the past 12 months.



THE RADICATI GROUP, INC.

http://www.radicati.com

The Radicati Group, Inc. is a leading Market Research Firm specializing in emerging IT

technologies. The company provides detailed market size, installed base and forecast information

on a worldwide basis, as well as detailed country breakouts, in all areas of:

Email

Security

Instant Messaging

Unified Communications

Identity Management

Web Technologies

The company assists vendors to define their strategic product and business direction. It also

assists corporate organizations in selecting the right products and technologies to support their

business needs.

Our market research and industry analysis takes a global perspective, providing clients with

valuable information necessary to compete on a global basis. We are an international firm with

clients throughout the US, Europe and the Pacific Rim.

The Radicati Group, Inc. was founded in 1993, and is headquartered in Palo Alto, CA, with

offices in London, UK.

Consulting Services:

The Radicati Group, Inc. provides the following Consulting Services:

Whitepapers

Strategic Business Planning

Product Advice

TCO/ROI Analysis

Investment Advice

Multi-Client Studies

To learn more about our reports and services,

please visit our website at www.radicati.com.

http://www.radicati.com/



MARKET RESEARCH PUBLICATIONS

The Radicati Group, Inc. develops in-depth market analysis studies covering market size, installed

base, industry trends and competition. Current and upcoming publications include:

Currently Released Publications:

Title Released Price*

eDiscovery Market, 2010-2014 Oct. 2010 $3,000.00

Corporate IT Survey – Messaging & Collaboration, 2010-2011 Aug. 2010 $3,000.00

Hosted Email Market, 2010-2014 Aug. 2010 $3,000.00

Email Archiving Market, 2010-2014 July 2010 $3,000.00

Hosted Unified Communications Market, 2010-2014 July 2010 $3,000.00

On-Premises Corporate UC Market, 2010-2014 July 2010 $3,000.00

APAC Hosted Email Market, 2010-2014 June 2010 $3,000.00

EMEA Hosted Email Market, 2010-2014 June 2010 $3,000.00

IBM Lotus Notes/Domino Market Analysis, 2010-2014 June 2010 $3,000.00

Email Security Market, 2010-2014 May 2010 $3,000.00

Social Networking Market, 2010-2014 May 2010 $3,000.00

Email Statistics Report, 2010-2014 Apr. 2010 $3,000.00

Microsoft SharePoint Market Analysis, 2010-2014 Feb. 2010 $3,000.00

Web Security Market, 2010-2014 Feb. 2010 $3,000.00

eDiscovery and Data Loss Prevention Market, 2009-2013 Dec. 2009 $3,000.00

On-Premises Email & Collaboration Market, 2009-2013 Dec. 2009 $3,000.00

Instant Messaging Market, 2009-2013 Dec. 2009 $3,000.00

* Discounted by $500 if purchased by credit card.

Upcoming Publications:

Title To Be Released Price*

Wireless Email and Collaboration Market, 2010-2014 Oct. 2010 $3,000.00

On-Premises Email and Collaboration Market, 2010-2014 Dec. 2010 $3,000.00

Data Loss Prevention Market, 2010-2014 Dec. 2010 $3,000.00

* Discounted by $500 if purchased by credit card.

All Radicati Group reports are available online at http://www.radicati.com.

http://www.radicati.com/



MANAGEMENT & EDITORIAL STAFF

Masha Khmartseva

Senior Analyst

Masha has an extensive background in the Directory Services, Messaging and Identity

Management markets. She authors a number of annual studies and is a contributor to the

company’s monthly newsletter that analyses leading technologies driving the Internet economy.

She frequently speaks on topics related to anti-spam, anti-virus, e-mail archiving and directory

services.

Prior to joining the Radicati Group, Inc., Masha conducted market research for international

companies in the U.S and Europe.

Areas of research:

Messaging (E-Mail Archiving, Security, Compliance and Policy Management)

Unified Communications

Identity Management

Masha received a B.S. with honors in Marketing from Santa Clara University.

Sara Radicati, PhD

President & CEO

Dr. Sara Radicati is a widely recognized industry consultant and analyst expert in Messaging and

Collaboration, Directory and Metadirectory Services, PKI/Security, Unified Communications,

Wireless and Internet applications. Sara was one of the leading designers of the X.500 standards

for directory services, and has played an active role in numerous major international standards

organizations. She is a past Director of the European Electronic Messaging Association (EEMA).

Her company, The Radicati Group, Inc., is an international consulting and market research firm

with offices in Palo Alto, USA, and London, UK. The company assists corporate clients, vendors

and network operators on planning, deployment and business strategies in all areas of messaging,

directory services, unified communications, wireless and Internet applications. The company

also performs due-diligence and advises investment firms in identifying new opportunities. Dr.

Radicati is a widely published author and speaks frequently at industry events worldwide.

Prior to founding The Radicati Group, she held senior technical and business planning positions

at Xerox, 3Com and Novell.

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