Education and QualityISO 21001:2018 Management systems for educational 

organizationsorganizations 

Dr. Tin LattQMS Trainer  ‐Myanmar Engineering Society

14 October 2018 (Sunday)  ‐World Standard Day 

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What is ISO 21001:2018?

ISO 21001:2018 specifies requirements  of a management system for educational organizations (EOMS) when such an 

i tiorganization:

d d i bili h i i i d• needs to demonstrate its ability to support the acquisition and 

development of competence through teaching, learning or research;

• aims to enhance satisfaction of learners, other beneficiaries and staff

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Key Differences

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ISO 21001 developmentISO 21001 development

2018 May

2017 Q3

2016 Q42015Sept 

2014Sept 2013 May

•Final Release

Q3

•Draft Publication

Q4

• CD & DIS ballot

• Working Groups

2014

• 1st meeting of PC 288

2013

• Concept agreement PublicationGroups 

meetingsof PC 288agreement

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Purpose of ISO 21001

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Principles of ISO 21001No PrincipleNo. Principle

#P1 focusonlearnersandotherbeneficiaries#P2 visionaryleadershipy p#P3 engagementofpeople#P4 processapproach#P5 improvement#P6 evidence‐baseddecisions#P7 relationship management#P7 relationshipmanagement#P8 socialresponsibility#P9 accessibilityandequityy q y#P10 ethicalconductineducation#P11 datasecurityandprotection

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Structure: ISO 21001:2018

0 Introduction1 Scope2 Normative references3 Terms and definitions4 Context of organization5 Leadership6 Planning6 Planning7 Support8 Operation8 Operation9 Performance evaluation10 Improvement

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ISO 9001:2015 QMS FrameworkFramework

EOMS- Framework of ISO 21001

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EOMS Strategy

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Assessment of the Educational effectiveness process

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Classification of Interested Parties

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Process, Measure and Tool in EOMSSS

providing adequate resources;scheduling, designing, managing d l ti re

dropout rate; literacy rate; graduation rate , Job placement rateLearner and Befn satisfaction; ols cost analysis;satisfaction surveys;

ROCES and evaluating courses;

evaluation of staff performance, learners' performance;continuing professional development of staff;

Measu

Learner and Befn. satisfaction;length of programme;Overall level of qualification of staff;publication and research output of staff;

b f h f

Too suggestion schemes;

complaint and appeal systems;impact evaluation;statistical data analysis;

P security, health and safety compliance;publication of educational materialsresponding to feedback queries

M number of hours of continuing professional development;No. of accredited programs;number of complaints;assessment pass rate;

focus groups;self‐assessment;peer assessment;boards and committees to analyse performanceresponding to feedback, queries 

and complaints from interested parties;complaints appeals and anti‐discrimination;i f ti ll ti d l i

ratio of administrative to research to teaching staff;overall inward investment (by source);degree of achievement of learning outcomes.

performance;SWOT;brainstorming;quality methodologies (e.g. TQM, Lean Six Sigma, Kaizen).information collection and analysis Lean Six Sigma, Kaizen).

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Benefits of ISO 21001

• Commitment to education management practices in the most effective manner

• Provides a model for improvement• Provides a model for improvement

• Harmonization of national standards within an international framework

• Widened participation of interested parties

• Stimulation of excellence and innovation

• Helping educational organizations deliver quality in today’s challenging educational environment

• Offering guidelines to help organizations meet requirements of learners and other customers

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THANK YOUTHANK YOUTHANK YOUTHANK YOU

Ref: ISO 21001 (2018), Educational organizations —Management systems for educational organizations —Requirements with guidance for use  g q gavailable at www.iso.org

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