Date post: | 31-Dec-2015 |
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detailsdetails
reduce bureaucracy make data control easier introduce IT into common
study affair office tasks support other improvements
detailsdetails
increase efficiency reduce time needed to
perform particular tasks higher level of trust to
institutuin of study affair office
beneficiariesbeneficiaries
young not married
open willing to save time
active learn quickly
look for conveniences complain about lack of time in accordance to new trends
who?who?
12%
13%42%
31%
Szczecin
another cit y in WestPomerania
vil l age in WestPomerania
out of WestPomerania
no answer
what do they wantwhat do they want
more friendly hours of opening kind clerks
better and more proffesional service better organization and atmosphere
reduced queues faster informing about cancelled classes
more clerks picking up phones
enlarging service window
what does it do?what does it do?
provide information maintain marks and statistics
provide history of studies perform polls
provide mass mailing tool provide files and documentation allow to sign for specialization
classes, exams, events etc.
finished solutionsfinished solutions
Szkoła Główna Handlowa, Warszawa
Wyższa Szkoła Humanistczno-
Ekonomiczna, Łódź
Wydział Zarządzania i Ekonomiki Usług, Szczecin
Akademia Medyczna, Warszawa
Wyższa Szkoła Administracji Publicznej,
Kielce
Wyższa Szkoła Administracji i
Zarządzania, Zamość
University of Helsinki
University of Lyon
Helsinki University of Technology
Sibelius Academy
Helsinki School of EconomicsUniversity of OuluSwedish School of Business and
Administration
Theatre Academy of Finnland
University of Art and Design, Helsinki
University of Joensuu
University of Vaasa
University of Lapland and Turku School of Economics
Wyższa Szkoła Administracji i
Zarządzania, Zamość
Swedish School of Business and Administration
Wydział Inżynierii Elektrycznej i
Komputerowej, Kraków
Akademia Ekonomiczna w Katowicach
University of Joensuu
University of Lapland and Turku School of Economicsquite a lot, isn`t it?
estimationestimation
what do we want to measure?access to the information
how do we want to measure? Statistics of visiting to dean`s office
for answer to questions
estimationestimation
what do we want to measure? time spent on typical, routine things
of clerks in dean’s office
how do we want to measure? by measuring time which a single clerk needs to deal with particular
task
estimationestimation
what do we want to measure?level of trust to the institution
how do we want to measure?the poll for students
problemproblem
to get your ID, you must first visit your dean
but dean will not meet you unless you have got ID
*ukrainian joke