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EEC Performance Measurement Data DashboardUsing performance measures to drive results – May 2013
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EEC Performance Measurement
EEC Performan
ce Measurem
ent Dashboar
d
MassResults: Building a
Results-Oriented Government
EOE/EEC Strategic
Plan
Program, Child,
Educator Data
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Developing and Using the EEC Dashboard
Use Dashboard to Enhance
Performance
Agency/EEC Board
Devises Performance
Metrics
Dashboard makes Data
Visible
Shows results and progress
against metrics
Allows leadership to
make informed decisions
EEC targets actions that
improve performance
Just about everything!
So, What Do We Track?
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The key is highlighting relevant data in a simple and easy to understand way
Licensing data Program data
Fiscal data Professional Qualifications data
Child demographics data
Legislative reports
RTTT reports
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Visual representation effectively communicates:
1. where are we now? 2. where do we want to be?3. when do we need to be there?
Create a Compelling Dashboard
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Access
Number of children on the Waitlist for subsidized care
Average length of time on Waitlist prior to enrollment
New children on Waitlist versus enrolled per month
Available child care slots compared to number of children needing care
Quality – Quality Rating and Improvement System (QRIS)
Percentage of programs in QRIS
Percentage of programs in QRIS level 2 and higher
Percentage of programs receiving subsidy in QRIS
Percentage of subsidized children served in high quality programs
Performance Measurement Categories
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Performance Dashboard
GOALS Status Trend Measured Period
Current Prior Target
ACCESS
# of WL children Increasing Monthly 53975 52813 45000
Average duration on WL Increasing Monthly 9.44 8.99 6 months
New Children on WL vs. Enrolled Increasing Monthly 1469/122= 12
1208/455= 2.7
1 to 1 ratio
Available Slots vs. WL ____ Monthly ___ ___ ___
QUALITY
% of Programs in QRIS Stable Quarterly 47% 46% 40%
% of Programs QRIS L2 Improving Quarterly 13% 11% 15%
% Programs that receive subsidy Stable Quarterly 92% 92% 90%
% subsidized children served L2
Improving Quarterly 50% 42% 50%
Performance Key
Meeting or exceeding expectations
Needs improvement Not meeting expectations
Under development
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Access - Number of children on the Waitlist for subsidized care
What is the average increase monthly? 1525
41778 4413146311 47659 49111 50261 51792 52813
53975
0
10000
20000
30000
40000
50000
60000
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13
Nu
mb
er
of
Ch
ildre
n
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13
Infants 4138 4388 4670 4793 4861 4817 4938 4907 4892
Toddlers 8285 8691 8943 9166 9489 9668 9861 10011 10110
Preschool 13003 13575 14056 14217 14488 14742 14967 15298 15541
School Age 16352 17477 18642 19483 20273 21034 22026 22597 23432
Total 41778 44131 46311 47659 49111 50261 51792 52813 53975
Waitlist by Age GroupJuly 2012 to March 2013
Infants
Toddlers
Preschool
School Age
Total
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Access - Average length of time to wait prior to enrollment
Once access is re-opened waitlist duration is expected to decrease
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13Infant 5.77 6.00 4.50 4.37 4.43 4.83 4.60 5.07 5.23Toddler 9.17 8.33 8.30 8.97 8.90 9.90 10.13 11.23 12.13Preschool 8.07 7.37 7.90 8.63 8.83 8.73 9.47 11.10 11.17School Age 4.93 5.77 6.27 5.17 6.53 8.13 8.63 8.57 9.23Total 6.98 6.87 6.74 6.78 7.18 7.90 8.21 8.99 9.44
0.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13
Dur
ation
in m
onth
s
Average Duration on Waitlist in MonthsJuly 2012 to March 2013
Infant Toddler Preschool School Age Total Average
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Access – New Children on Waitlist vs. Children Enrolled Per Month
1746
21192372
1997
13251060
1627
1208
1469
749
1079
1392
906
558350
525 455
122
0
500
1000
1500
2000
2500
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13
New Children on the Wailist vs. Children Enrolled Per Month - July 2012 to March 2013
New Children on Waitlist Children enrolled
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Available child care slots compared to number of children needing care
Under development
When filling Contract Slots age group and location are taken into consideration
Access - Available child care slots compared to number of children needing care
12
Quality - Percentage of programs in QRIS
26%
37%40% 41% 41% 42% 42% 43% 43%39%
54% 54%55% 55% 55% 56% 56%
57%
29%
42% 44% 45% 45% 45% 46% 46% 47%
0%
10%
20%
30%
40%
50%
60%
70%
7/1/2012 8/1/2012 9/1/2012 10/1/2012 11/1/2012 12/1/2012 1/1/2013 2/1/2013 3/1/2013
% of
pro
gram
s
% Participating in QRIS July 2012 to March 2013
Family Child Care Large Group and School Age Total
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Quality - Percentage of programs in QRIS level 2 and higher
8% 9% 9%10% 11% 10%
8% 9%11%
20% 20% 20% 21% 21% 21%
17% 17%20%
11% 12% 12% 13% 14% 13%11% 11% 13%
0%
5%
10%
15%
20%
25%
7/1/2012 8/1/2012 9/1/2012 10/1/2012 11/1/2012 12/1/2012 1/1/2013 2/1/2013 3/1/2013
% Programs in QRIS Level 2 and Higher
Family Child Care Large Group and School Age Total
14
Quality - Percentage of programs in QRIS that receive subsidies
96% 96% 96% 96% 96% 96% 95% 95% 95%
88% 87% 88% 88% 87% 87% 87% 87%86%
93% 93% 93% 93% 93% 93% 89% 92% 92%
75%
80%
85%
90%
95%
100%
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13
% Programs in QRIS the Receive SubsidiesJuly 2012 to March 2013
Family Child Care Large Group and School Age Total
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Quality - Percentage of subsidized children served in high quality programs
23% 24% 26% 28%34% 31%
26% 28%33%
56% 55% 54%60% 60% 58%
48% 50%56%
46% 46% 47%52% 53% 51%
42% 44%
50%
0%
10%
20%
30%
40%
50%
60%
70%
7/1/2012 8/1/2012 9/1/2012 10/1/2012 11/1/2012 12/1/2012 1/1/2013 2/1/2013 3/1/2013
% Children in QRIS Level 2 and Higher Programs
Family Child Care Large Group and School Age Total
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Conclusions
What other metrics are relevant to EEC for inclusion in a dashboard view?Licensing metrics• Licensing visits ratios
Educator metrics• Educator credential metrics
Using Performance Measurement as a part of EEC’s Risk Management initiativeFollow up at Policy Committee
Meeting