How understanding your data improves

your operationsEENA Conference 2016, Prague 6.-8.4.2016

Seppo Merikoski

Insta DefSec Oy

Sense making of the ERC operations

Seppo Merikoski

Where should the field resources be

located to meet the areal SLA

requirements?

What kind of capabilities we are lacking

the most and what would be most cost

efficient way to fix the situation?

Do we need more training? (Are

there remarkable deviations within

the personnel’s performance)?

Where are the issues in our

decision making process? (Is there

a pattern linked with the situations

where we fail to make right actions)

Simple KPIs just ain’t enough

• Logs

• User activities

• Calls

• Voice

• Risk analysis

• Tasks

• Sensor Events

• Unit & Resource Data

• …

Analytics-Based Decision Making – in Six Key Steps

1 Recognize the problem or question

2.Review previous findings

3. Model the solution and select the variables

4. Collect the data

5. Analyze the data

6. Present and act on the results

Seppo Merikoski

Davenport 2013

10-20%

20-30%

50-70%

10-20%

5-20%

THE NEW FINNISH ERC IS

Seppo Merikoski

Fact sheet:

- 4 mio calls per year

- 1,6 mio dispatched tasks

- 6 ERC's, 2 datacenters

- up to concurrent 200 operators

Powered by Insta

ResponseTM

Insta ResponseTM – Integrated system – Integrated Data

Seppo Merikoski

Reporting

Database

Insta Response Reporting and Analyzing

• All the data in a consolidated

database

• Open SQL interface

• State of the art analyzing and

reporting tools by Tableau

• Delivery of dynamic reports via

portal based on roles

Seppo Merikoski

1 Recognize the problem or question

2.Review previous findings

3. Model the solution and select the variables

4. Collect the data

5. Analyze the data

6. Present and act on the results

… plus easy blending of external data e.g. finance or weather conditions…

Examples

Seppo Merikoski

Examples

Seppo Merikoski

Examples

Seppo Merikoski

Examples

Seppo Merikoski

Quality of response

Saving lives.Saving time.

Saving money.

Welcome to booth #16 to find out more about Insta Response™

Seppo MerikoskiBusiness Managerseppo.merikoski@insta.fi

Insta DefSec Oy Safety and Security Solutions