EffCo 3D Approach 2012

Efficiency Coaching Since 1994

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The EffCo Values

Measurable Results

Buy-In of people involved

A genuine transfer of our Know How

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Why companies should look at their processes in 3D ?

Customer Centricity and Employee Engagement should be more than some lines in an annual report

The process-approach generated silo thinking, but the customers and the employee see the whole picture

Customers and employees are now comparing cross-industry

The voice of dissatisfaction is now louder than ever before

Engaged organistations grow 3.9 times faster than others (Gallup)

A 3 Dimensional Approach starting from the process :

Efficiency and Sales improvement

An amazing customer experience

An improved employee engagement

A 3 Dimensional Approach starting from the processes, involving all disciplines :

Operational

Excellence

Customer

Journey Employee

Engagement

Process

Sales

Marketing

Customer-Care

HR

Operations

The proposal is tailor made after a quick scan

• Executive Briefing

• Areas for improvement (3D)

• Resistance to change

• Supervisory behaviour

Quick

Scan Proposal Project

The focus of this project is on the first levels of supervision !

Management &

Directors

Buy-In of them is the key to continuous improvement

Active Supervision

Skills Development

Admin

Firefighting

Working

Available

Supervisory Behaviour

Productivity

Productive

Pacing

Unproductive

Employee Engagement & Customer Satisfaction Surveys

Dissatisfied Satisfied Fan

The proposal is tailor made after a quick scan

• Project Themes

• Project Management

• Deliverables

• Pricing and ROI

• Transfer of Know How

Quick

Scan Proposal Project

4 Phases – 26 weeks

Identification

Development

Implementation

Sustainment

Creating buy-in for the change to come

Facilitating and coaching

Making it happen !

Assuring the continuous improvement

IC

Training

Productivity (Top line / Costs)

Customer Journey

Employee journey

Brown Papers to create buy in

Calibration Meeting = Executives Regaining Control

Identification Calibration

Meeting Project

Development of a model ready for deployment – 26 weeks

Identification

Development

Implementation

Sustainment

Creating buy-in for the change to come

Developing new working methods

Making it happen !

Assuring the continuous improvement – Plan for deployment !

A Gennuine transfer of our Know How to our clients

Sustainment Assuring the continuous improvement

• Teaching

• Coaching

• Management

IC

Training