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Pink Elephant – Knowledge Translated Into Results Effective BRM: How to Build an Effective Bridge Between Business & IT Suresh GP, Managing Director TaUB Solutions
| Date post: | 09-Jan-2017 |
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Technology |
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Pink Elephant – Knowledge Translated Into Results
Effective BRM: How to Build an Effective Bridge Between Business & IT Suresh GP, Managing Director
TaUB Solutions
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How do you find your strategy?
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Does IT feel a bit broken?
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What is the missing link?
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What is the relationship between BRM & ITSM?
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Speak the language of business
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Service Level Management
q SLAs – Contractual agreements q Service Reviews – Performance Review with Customer q Penalty vs Incentives q Service Reporting q Continual Service Improvement – CSI Register q Measurements & Metrics
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Role Fitment – ITSM & BRM
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Service Owner
Service Manager
Service Level Manager
Account Manager
BRM – Individual or Discipline?
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What do we generally think about BRM?
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Business Partners
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Business Convergence
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House of BRM
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§ 6. Roof of BRM [Fitment to SOM]
§ 5.. Pillars of BRM
§ 4. BRM DNA
1.Connector
3. Orchestrator
2. Navigator
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Supply vs Demand “S” curve
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2.Higher Supply vs Lower Demand
4.Higher Demand vs Lower Supply
1. Keeping the lights on- Basic Infrastructure and Foundation
3. Focus on Innovation, Agility & Transformation
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BRM Maturity Model - BRMBOK
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1. How do you move from Level 1 to Level 5?
§ 2.What kind of skills and competencies?
3. What are the different disciplines emerging e.g) ITSM, BRM in each level?
4.Understanding the big picture vs delivering routine stuff?
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Value – Perception, preference, Outcome
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Value leakage vs Value creation?
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Linking Business Drivers to Technology Drivers Initiatives Technology Enablers
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BRM & ITSM
§ Depend on trust and trust grows when services are delivered honestly, sincerely cultivating respect and concern for customers
§ Recollect the Water Melon Syndrome § What is the value in the eye of beholder? § Experience sharing
§ Manila Prince 2 Trainer § ISO 27K Consulting Engagement § BRM Foundation with Grab a Pizza Simulation
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ABC Cards of ICT
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How do we become a strategic partner?
§ Understand the current maturity model § Assimilate the appetite and capability of provider
organization § What is the Organization vision and strategic objectives § What does it take to move from current level to next
level § What resources do I leverage across end-end value
chain?
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Grab a Pizza - BRM`s challenged?
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Building Effective BRM
Strategic Business
Objectives
Value in terms of
Customer
Interpersonal Relationship
Benefit Realization
Governance
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Challenges
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Challenges
§ Creating an awareness of BRM capability to the organization
§ Developing BRM as a discipline as opposed to Individuals
§ Collaborating with ITSM, DevOps, Lean and Agile Practices
§ Building competencies aligned with business need
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Lessons Learnt
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Top 5 Mistakes in adopting BRM
u Focusing on being Strategic instead of Operational u Over expectation of deliverables, outcome and
performances u Lack of Provider Domain knowledge u Inability to balance value leakage vs value creation u Lack of visibility to the Board and Leadership team
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Resources
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Coordinates
@sureshgp https://www.linkedin.com/in/sureshgp
www.taubsolutions.com
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[email protected] www.taubsolutions.com
www.twitter.com/sureshgp
Questions?
