Effective communicationUstyna

Objectives:You will know:

What do U expect?

• Different communication styles • What is Audience Adaptation• Magic of active listening

Favorite movie

1) Make a pairs

2) Choose who will speak

3) In 3 min – tell me what was your favorite movie

What is that?

Why its important?How many people in the world – that many thoughts

“The best thing that I did last week – made Usty to do

effective communication

session”by Tram Tran, MCPe AIESEC Vietnam

Active listenersSender

• State one idea at a time.

• State ideas simply.• Explain when

appropriate.• Repeat if appropriate.• Encourage feedback.• Read between the

lines.

Active listenersReceiver Feedbacks:

• Focus attention on the message

• Nonverbal communication

• Keep an open mind and suspend judgment.

• Don’t assume. • Provide the sender

feedback.

• Acknowledgment.• Parroting - repeating• Paraphrasing

4 different communication styles

Controller How to deal with?

• Be efficient and businesslike.• Get to the point• Set and clarify goals and objectives.• Give them conclusions. Only provide

details if asked.• Solve problems and objections.• Talk in terms of results not methods.

Promoter

• Leave plenty of time for talk and social niceties.

• Ask them about their family, children etc. And be prepared to talk about yours.

• If possible, let them "experience" what you are communicating. Talk in terms of people and stories.

• Use lots of examples.

How to deal with?

Supporters (biggest %)

• Don't come on too strong• Earn their trust in small steps.• Don't ask for big decisions fright

away.• Provide plenty of reassurance.• Talk in terms of security.

How to deal with?

Analyzer

• Make sure you are well prepared.• Have plenty of facts and figures.• Be prepared for skepticism.• Answer all of their questions.• Go relatively slow to give them time to

think and analyze.

How to deal with?

Practice!

• Make a pair• 1 speaker – go out

of the room

“Life is really simple, but we insist on making it complicated.”

Explain by example:

Small trick:

Sum up• 4 types of ppl exist no matter you like it or not• The success of the communication is the

responsibility of the communicator• Learn how to be good sender and receiver. • Communication is not only about talking