BY

DENIS CHIRCOP

25/02/2013 DENIS CHIRCOP 1

Communication consists of two or more persons.

This can be divided into three different sectors.

The Sender – the individual who starts the communication.

The Message – the idea or issue to be communicated.

The Receiver – the individual/s receiving the message.

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Must have an idea in mind

Must make order in his/her thoughts before communicating.

Must translate his idea and thoughts into words or gestures.

Finally transmit the translated message.

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The Sender must

Know WHAT s/he wants to say

Decide WHEN to say it

Decide WHERE to say it

HOW best to say it – KISS

MONITOR Response

Synchronise Verbal & Non –verbal signals

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The 5 Cs for Effective communication are:

Clear

Correct

Concise

Complete

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CLEAR –

Be clear in message.

Minimise number of ideas.

Easy to understand.

Not to read between the lines.

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CORRECT –

Fits your audience.

Jargon fits level of education/knowledge.

Check grammatical errors.

Names & titles.

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CONCISE –

Stick to the Point.

Keep it brief.

Do not repeat.

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COMPLETE –

All information given.

The audience know what you want from them.

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CORTEOUS –

Friendly

Open

Honest

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Interpret what is SEEN or HEARD.

Record thoughts in his own way end up with same idea. Receiver must listen to

Obtain information

Understanding

For enjoyment

Learn

Not only to hear the words said but to understand the complete message being sent.

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The Receiver must LISTEN LOOK INTERESTED

INQUIRE WITH QUESTIONS

STAY ON TARGET

TEST UNDERSTANDING

EVALUATE MESSAGE

NEUTRALISE FEELINGS

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A message can be communicated in different manners;

Writing – letters, e-mail, memos and reports.

Verbal - speaking

Non-verbal – gestures, signals, body language.

Design – pictures and signs.

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Feedback is a skill.

Horizontal and Vertical direction.

The purpose if to CONFIRM that message arrived.

To IMPROVE the situation or performance.

The closer you address the issue the better.

Feedback must be REGULAR.

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NOISE

NOISE

Anything that DISTORTS the message so that what id received is different from what is intended by the Sender.

Some barriers include:

Cultural barriers

Noise

Emotions

Information overloaded

Poor listening

Time & Distance

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Lack of Planning.

Objectives to be achieved.

Choice of wrong language.

Unshared & Un clarified assumptions.

Wrong choice of the channel.

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Poor listener

Inattention

Mistrust

Lack of interest

Bias/Lack of trust

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NOISE NOISE

NOISE

NOISE

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DENIS CHIRCOP